Name: Sonesta Simply Suites Dallas Las Colinas
Address: 5300 Green Park Drive, Irving, 75038, US

6/10

Pleasant

15 Jul 2026

Robert

All my clothes and luggage now smell like cigarettes. When I told the staff upon check in, the only remedy they offered was to spray the room with air freshener.

Self

2/10

Poor

25 Jun 2026

Amany

There were bedbugs and fleas in the room

Self

6/10

Pleasant

09 Jun 2026

Brian J

Best feature was close proximity to public transportation (DART) serving DFW, downtown Dallas, and Ft. Worth.

Economically priced.

Self

2/10

Poor

07 Jun 2026

FNU

The bathroom rood was leaking water and the light in the bathroom was blinking, the AC was making loud voice, and bathroom was smelling bad because if the leaking water, not sure what kind of water it was.

Self

8/10

Excellent

06 Jun 2026

B.

Room clean. Quick in and out for business monthly. Staff are attentive. Normally good. We have been using this property for last 6 months. Treadmill still broken. This time no hot water in the shower. Hot in the sink but not in the shower.

4/10

Poor

30 May 2026

Raymond

A huge disappointment. I use this chain because there is a good value for price ratio.
I do understand I did not book a luxury place but this was not as promised. For the amenities thy announced outdoor grilling and the grills were there but out of gas. Although I was there 10 days they were not able to address this. In the laundry sections 3 out of 5 machines were broken and the dryers had not been cleaned for a good time.

There was one nice lady at the front desk but the other staff was useless or rude. I had a problem with the dishwasher and morning shift said they reported it and evening shift had no clue. A manager was not to be mobilized. After 4 days I insisted on a different room.

The whole place was run down. In the room different things were fixed but completely inadequately. The towel hanger constantly fell down and the same for the bar in the closet. The shower was complex loose too.

I could go on with more details but I think you get the message.

Once again I normally am happy with this chain but this place did in no way live up to any standard.

Self

4/10

Poor

26 May 2026

Juan

Room was decently clean but not very good cleanliness outside the room. I was charged the full $100 deposit and was given no explanation on why.

Partner

4/10

Poor

25 May 2026

Walter

Room smelled like smoking was only banned last month, room furniture was beyond worn out and A/C was completely ineffective.

Self

10/10

Exceptional

17 May 2026

Genesis

Clean room, friendly staff. Kitchen utensils and dishes for use.

Self

4/10

Poor

10 May 2026

Marisela

The staff was amazing but when we arrived our room was not clean, there was dog hair everywhere, no pillows or sheets, kibble in the floor and the ac cover was off and inside our shower. (Ac was gross) they moved us to a second room which was more tidy but still not the best. Shelves in the restroom were super dusty. When you took a shower there was almost no hot water and the tub floor squeaks like if you’re going to fall down. Elevators are super poorly maintained, made us super nervous and they had an awful smell. Pros is they do have a full size fridge, a small stove and the staff is amazing, super helpful and super friendly! Check in and check out were a breeze.

Partner

8/10

Excellent

09 May 2026

B.

Room clean. No early check in though. Great ,quick business trip.

Self

10/10

Exceptional

07 May 2026

Dave

All my needs were met excellent staff and accommodations

Self

10/10

Exceptional

04 May 2026

Pinar

Good stay

Family

4/10

Poor

03 May 2026

Vickie or Fred

Don’t recommend this property

Friends_and_family Family

2/10

Poor

01 May 2026

Ariana

Disgusting! The rooms had roaches

Friends

10/10

Exceptional

19 Apr 2026

Gabriela

Everything was available for a nice live-in atmosphere. Stores in the area were close enough to take advantage of to cook and make meals while staying.
The water pressure in the shower was really good had all the soaps, lotions, etc if you forget any toiletries.
It was located in a safe area that was quiet, safe, and friendly.

Self

10/10

Exceptional

16 Apr 2026

Gabriela Escobedo

Everything in the room was available, however there was stagnant water in the dish washer. I ran it to clean it out. The shower would also have issues draining while the water ran to bath. The telephone did not work so not able to use. Towels and bed linens didn't seem clean so I laundered them. Which leads to the laundry/weight room. A great touch to take care of anything that needs attention to be washed and get in a little workout in while you wait.

8/10

Excellent

15 Apr 2026

Amarachi

My stay there was quite okay but the AC stopped working on my first night until I left. The microwave stopped working on my second night there. The customer service was great and I was offered another room.

Self

8/10

Excellent

11 Apr 2026

B.

Good stay. Business trip. Parking lot needs more lights. Very dark. Treadmill broken still. 2nd stay and still broken.
Overall not bad
Worked for quick business trip.

Self

8/10

Excellent

10 Apr 2026

Guadalupe

Great place for the price. Exactly what I needed gor

8/10

Excellent

07 Apr 2026

Cynthia

I have stayed at this property a few times...always liked the layout of the rooms, although the first time I stayed the bathroom was dirty but I was able to get a maid in to clean it the next day. Also, you do have to pay a deposit fee of $100. One thing that stands out to me now is that I'd never been charged a parking fee. I don't recall being told about it. However, the parking fee--with tax--was taken out of my deposit this time, which was not shared with me it would be. I've always gotten just any items I'd purchased from the front desk taken out. I called to ask about it, and the lady told me it was for parking, and it was on my parking pass and the website, and that they hadn't been enforcing it but now they are. I did look and indeed see it on my parking pass after she told me. I have yet to find it on their website. I cannot find it. It will be best to mention along with the deposit so a guest is aware of all charges, especially if they are not aware and have to call about it.

Self

8/10

Excellent

04 Apr 2026

Jon

It was worth the price

Self

4/10

Poor

27 Mar 2026

Jenni

Not a place I will be staying again. There is a roach problem that you can tell they have tried to treat but is not under control. Small to medium roaches on the headboard of the bed, on the window curtain, as well as in the bathroom. In addition to that, not sure what housekeeping cleaned in the bathroom but both the toilet and one of the towels were dirty from someone previously. I left my stay early due to the poor sanitary conditions.
Had it not been lacking in cleanliness, the bed was actually comfortable and the hot water and water pressure in the shower were great. But need to treat for bugs and hire better housekeeping.

2/10

Poor

27 Mar 2026

Jess

The front desk staff was friendly. But there was no hot water (so couldn’t shower). The coffee maker was broken, the refrigerator was dented, and many of the drawers were coming off the hinges. As I was leaving, there was a coach roach hanging out in the hallway… yikes.

Self

8/10

Excellent

26 Mar 2026

Erin

I have to be in Dallas for work several nights a week… and I live 4 hours away… so I’m trying out several hotel options near my office. I like the area, which is very close to both DFW airport, and the area where Toyota Music Factory is located. There was plenty of parking, and the room was large. The kitchen is ample… but I won’t be cooking. Checking in was easy, and the room & bathroom were clean. It was quiet, but in the morning there was very little to no hot water.

Self

2/10

Poor

24 Mar 2026

Jessica

Staff not friendly and very uncommunicative to one another. As a resident, always get receipts and keep copies. They tell you one thing just to get you out their face and do another over the phone. They’re too busy to work properly and the place is run down with a lot of unidentifiable odors.

Partner

6/10

Pleasant

24 Mar 2026

April

I was going to give this hotel 5 stars but

6/10

Pleasant

22 Mar 2026

Agnes

Nice staff (Hope)

4/10

Poor

22 Mar 2026

Catalina

I found a couple of roaches in the room, which was very unpleasant. Some staff members showed little interest in helping guests, as they seemed more focused on socializing with maintenance staff.

There was not always coffee available, and when there was, essential items like creamer and other supplies were missing. The trash cans in the hallways and laundry room were often full, giving the impression that cleanliness and upkeep were not a priority.

When I reported issues, the staff would say they would check on them, but nothing ever changed. On one occasion, they were unable to provide a complete set of towels and said they would bring the rest to my room, but they never did. I had to go back the next morning to request them again.

Overall, I am very disappointed with this stay and will not stay here again

Self

10/10

Exceptional

21 Mar 2026

Afungang

Everything was good

Self

6/10

Pleasant

19 Mar 2026

Vinesh

Keys not working properly. Elevators held up by service personnel

Self

2/10

Poor

15 Mar 2026

Scott

The property was in a convenient location and easy to find. The building is older, and it's evident. The staff is very personable and helpful.
I booked 3 nights and stayed 1.

8/10

Excellent

14 Mar 2026

B.

Parking lot has no lights at night. Its super dark at the entrance and entire parking lot.

Self

10/10

Exceptional

14 Mar 2026

Ganell

Very nice rooms

Self

8/10

Excellent

13 Mar 2026

Isaac Oluremi

Great facility. The pillows need to be changed, they are too soft.

Self

10/10

Exceptional

06 Mar 2026

Ja'Lisa

Lovely dta

4/10

Poor

04 Mar 2026

Malasia

It was okay but nothing like the pictures displayed

Partner

10/10

Exceptional

02 Mar 2026

Edie Christine M.

Great experience and service!!! Thank you!! Rooms were nice!!

10/10

Exceptional

01 Mar 2026

Gabino

Good

2/10

Poor

01 Mar 2026

Kelsey

Awful. Room was gross and not clean, bed was so uncomfortable, pillows paper thin, could hear every sound made from neighbors. Fire alarms went off in the middle of the night multiple times, but to be fair it’s not like I was getting any decent sleep anyways. Couldn’t get in to my room, every single time I returned to enter the room our keys just didn’t work and we needed to get them recalibrated constantly. Total waste of money and a dump, don’t stay here.

8/10

Excellent

28 Feb 2026

Jordan

Everything was great

Partner

8/10

Excellent

26 Feb 2026

Isaac Oluremi

Room clean, nice environment, working amenities. Courteous staff members.

2/10

Poor

25 Feb 2026

Amisa

This was by far the worst hotel stay I have ever experienced, especially considering this was my first time visiting Dallas. I was already stressed because my flight home was canceled due to weather, and I had no choice but to book a last-minute stay here. Unfortunately, the way I was treated made the situation even worse.

I suffer from severe anemia and get cold very easily. When I asked for an extra blanket, I was told I needed to bring the one I was already using down to the front desk to exchange it. What I had on the bed wasn’t even a blanket — it was just a thin sheet. Instead of accommodating a simple request, they made it unnecessarily difficult.

When I asked for fresh towels, I was again told I had to bring my soiled towels down to the front desk before receiving clean ones. Being expected to carry dirty towels through the hotel felt humiliating and extremely uncomfortable. It honestly made me feel as though I was being treated differently or looked down upon.

As a paying guest who was already dealing with travel issues, I expected basic courtesy and hospitality. Sadly, that was not my experience here. I would not recommend staying here based on how I was treated.

Partner

10/10

Exceptional

23 Feb 2026

Alissa

Great overall.

Self

10/10

Exceptional

23 Feb 2026

Jody

Perfect

8/10

Excellent

22 Feb 2026

Keith

Good stay. Very clean

10/10

Exceptional

16 Feb 2026

Brittany

Yes

Leisure Partner

4/10

Poor

16 Feb 2026

Prabesh

We stayed for 4 nights, and we had a flu due to dust allergies. Ventilation and air quality was not good inside the room. Other than that, customer service and everything else were good.

Leisure Partner

6/10

Pleasant

16 Feb 2026

Yasheka

Rooms are nice but hallways and entrance could use a renovation.

Partner

10/10

Exceptional

13 Feb 2026

Jody

Room was ok. Staff was spotless.

2/10

Poor

10 Feb 2026

Kenny

Worst hotel
Flushes don’t work
Very limited staff, will have to go up and down your room for everything
Bathroom mixers for water don’t work
Old hotel they are trying repair one room at a time
If you have booked your hotel through Expedia, don’t even think about it Expedia will not offer any for you to change your reservation
Coffee in the laundry room is atrocious
If you’re booking this hotel don’t even think about it

Business Self

8/10

Excellent

09 Feb 2026

Darryl

The hotel is located in a noce area. Feels safe. There is a park that is walkable and a lightrail stop within minutes.

Friends_and_family Friends

8/10

Excellent

08 Feb 2026

Edwin

The room was spotless. The bed was a little stiff. Plenty of space though.

Business Self

10/10

Exceptional

28 Jan 2026

Cristian

Room was spotless

8/10

Excellent

21 Jan 2026

Michael

No breakfast. That would be nice.

Business

10/10

Exceptional

14 Jan 2026

Rebecca

Friendly front desk. Spacious room. Great location.

Business Self

10/10

Exceptional

07 Jan 2026

Rochelle

Good stay. The front desk agent who checked us in was really friendly and made the process easy. The room was spacious, the bed and bathroom were comfortable, and having a kitchenette was super convenient. Overall, a solid and comfortable stay.

Leisure Partner

6/10

Pleasant

04 Jan 2026

Tahsin

Kitchen was not fully equipped with kitchen necessary items. It only has spoon fork butter knife 1 saucepan and a toaster.

6/10

Pleasant

16 Dec 2025

Karla

The room was dirty when we arrived, and they never sent anyone to clean it. However, the staff were wonderful, super nice and polite.

Business_and_leisure Family

6/10

Pleasant

15 Dec 2025

Shannon

Kitchen was not very clean Staff were very nice

Friends_and_family Friends

8/10

Excellent

15 Dec 2025

Christian

I enjoyed my stay here. It's not the most fancy modern hotel but it's not bad either. It is literally right across the street from the yellow light rail stop. I took it from and to the airport and saved me a lot of money on ride share!

Leisure Partner

10/10

Exceptional

14 Dec 2025

Pamela Hadassah

Wonderful stay!

6/10

Pleasant

01 Dec 2025

Ilonna

Room was ok

Friends_and_family Family

6/10

Pleasant

01 Dec 2025

Cyndi

This hotel is advertising 'pet friendly' without clearly stating that you will be charged a nonrefundable deposit that is equal to the amount of the hotel room itself. My dog is well behaved, non shedding, no indoor accidents and sleeps on her own bed.
She smells clean as well.
The front desk staff was rude, refused to work with me on this pet fee and when departing they never even came out to the front desk. She yelled from behind a wall of snacks, and I quote \"Leave the key on the counter\". I wont go back and I wont recommend staying there I speak publicly often and will share this experience.

Partner

10/10

Exceptional

28 Nov 2025

Austin

Go there!

Self

2/10

Poor

26 Nov 2025

Ankur

Leaking roof, trash not empty from previous stay, loud noice of people walking on floor above all the time and unfriendly front desk.

10/10

Exceptional

23 Nov 2025

Jasmine

We had no issues and had a vwry comfortable stay.

10/10

Exceptional

16 Nov 2025

Catherinne

Concenient location

4/10

Poor

16 Nov 2025

Ashok

its just there were roaches around the kitchen counter and there was no hot water for shower. room was 128. hope they fix these things.

Business Self

2/10

Poor

16 Nov 2025

Corey

Rude staff, wet flooded carpets, wet towels on the tile floor, no hot water, no linens for the second bed, never brought linens for said bed

Friends_and_family Family

2/10

Poor

13 Nov 2025

Brandon

My room smelled like smoke, the hotel looked nothing like the online photos and on my last night i got a notice on my door that the water was being shut off for 6 hours for repair so when i woke up there was no water available at all. How does one brush their teeth or take a shower without water? A huge inconvenience and i paid for a working room and didn't get one. I want a refund.

Business Self

10/10

Exceptional

12 Nov 2025

hector

Great staff

Business_and_leisure Partner

6/10

Pleasant

10 Nov 2025

Crystal

Housekeeping will ignore cleaning your room

Self

6/10

Pleasant

06 Nov 2025

Miguel

The room was not very clean there was a hole in on the restroom door.

Self

6/10

Pleasant

03 Nov 2025

Robert

Service was not great

Business Self

10/10

Exceptional

29 Oct 2025

Jarvis

I cannot be more thankful for the staff at this Sonesta, from front to back everyone is awesome. Clean rooms, accessible and everything you need.

Business_and_leisure

10/10

Exceptional

27 Oct 2025

Hector

Clean rooms, professional staff 👌

Leisure Friends

6/10

Pleasant

20 Oct 2025

Dwjuan

It was ok

6/10

Pleasant

13 Oct 2025

David

This was just an okay stay. The hotel was not totally clean. In our room there were some used contacts on a lamp stand. The toilet had not been flushed and a table had not been wiped off. I just felt “off”. When we arrived there was an angry guest at the che

2/10

Poor

03 Oct 2025

Michael

Room was filthy. Cigarette butts under the bed. Table was dirty. Floor wasnt swept or mopped recently. Did not stay. Immediately checked out.

8/10

Excellent

29 Sep 2025

Nagharaj

Safe location and friendly staff.

Business Self

6/10

Pleasant

21 Sep 2025

Amanda

Only OK

No hot water the first night. Room had a “suite” but no chairs, so while we could prepare food there was no where to sit and eat. Only one elevator working. Staff were nice but limited in how they could help.

Friends_and_family Friends

10/10

Exceptional

07 Sep 2025

Amber

Customer service was amazing

Partner

10/10

Exceptional

06 Sep 2025

Douglas

Nice hotel not far from the airport and located just off the train to downtown Dallas.

Leisure Self

10/10

Exceptional

04 Sep 2025

Luis

Nice and clean hotel

2/10

Poor

02 Sep 2025

Alan

Very outdated

Business Self

4/10

Poor

31 Aug 2025

Verified traveler

Alarms going off

Unbelievable!!! The fire alarm kept going off ! Even at night and they are false alarm’s!
I was told this has been going for some time now ! Get that fixed - ASAP !
The rooms are fine !

10/10

Exceptional

28 Aug 2025

Nicoletta

Nice quiet stay that was affordable

Business Self

2/10

Poor

27 Aug 2025

Jake

Beware Bed Bugs

Beware there are bed bugs and the beds are incredibly uncomfortable. One of the most basic hotels, which is fine so long as it is clean. Unfortunately, Sonesta is anything but.

Business

10/10

Exceptional

27 Aug 2025

Verified traveler

Great stay.

Very clean and quiet stay. Definitely a place to stay if you'll be spending multiple days.

Self

10/10

Exceptional

25 Aug 2025

Janet

It was a great place that immersed ourselves in nature saw the stars at liberty clearly and a cozy place stay with friends.

Business_and_leisure Friends

10/10

Exceptional

25 Aug 2025

BHAVINI

I had a wonderful stay at this hotel. The property was very safe, clean, and well-maintained, which made me feel completely at ease throughout my visit. The staff was friendly and welcoming, always ready to help with a smile. Overall, it was a comfortable and pleasant experience, and I would definitely recommend this hotel to anyone looking for a reliable place to stay.

Business Self

10/10

Exceptional

25 Aug 2025

Ashley

The room was very clean and nice. Wonderful view and grat security

Self

10/10

Exceptional

22 Aug 2025

Sandra

It was clean and facilities in good condition. The door to the room was a little warped and would not close easily or quietly, but otherwise, everything was nice. Not a fan of the $100 deposit, but otherwise, no complaints.

Leisure Family_with_children

8/10

Excellent

22 Aug 2025

Quinton

It was accessible to places that I wanted to go. Room was very spacious and it was nice and quiet. It also had all the amenities. Staff was very helpful.

Leisure Partner

10/10

Exceptional

21 Aug 2025

GREGGORY

Enjoyed the place, will stay again.

Business_and_leisure Family_with_children

10/10

Exceptional

18 Aug 2025

Blanca

I chose this hotel for the proximity and affordability. The room was surprisingly good. Bed was a lot softer than I was used to but a good change. The only issue I had was the food odor smell.

Self

6/10

Pleasant

17 Aug 2025

Reginald

Room had a bit of a rotten smell

Leisure Self

10/10

Exceptional

16 Aug 2025

Cyril

It was great