Hyatt House Dallas Las Colinas

United States , Dallas - TX
IRVING, 5901 North Macarthur Blvd
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100 reviews shown

2/10

Poor

03 Apr 2026

Monica

When we first arrived we were greeted with bad news. Although the front desk lady was extremely helpful and friendly, she had to give the bad new that our room was not available. Thanks to the corporate not giving her acces to the hotel inventory. In my opinion she should have complete access in order to fo her job accordingly right? So then she gave us 2 rooms to accommodate us no problem i was too tired to try to find another hotel. Once we get to our room the toilet looked like it had been thrown up on ans not clean the sofabed's mattress was disgusting and theres was no sheets for it. We had to go to the from again and she without a problem gavw us another room which it was not perfect but way better. The breakfast in the morning was good but it would run out and they would take a little bit to refill l, but that was not a problem we waited.

Family_with_children

2/10

Poor

27 Mar 2026

Juan

The hotel is not in good condition.

I paid thru expedia and they told me the expedia payment hadn't been deposited and they would have to charge me again. Ok no problem. Hotel charged me again.

I paid again and went to the room and the toilet was full of toilet paper and debris. The room smelled like marijuana

I decided to leave and book another hotel in Las Colinas. Best decision. Do not stay at Hyatt House Dallas/Las Colinas!

Self

4/10

Poor

18 Mar 2026

Era

T
Veey disappointed

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Shower was not cleaned. Full of hair in the drain. The Hotel didn’t have or ran out of toilet paper. Carpets are really dirty.

Family

6/10

Pleasant

16 Mar 2026

Raquel

Bad: The hotel smells like marijuana, at least builing 16. So bad, like a skunk sprayed the place. We asked to move rooms and the second was just as bad. Our dishwasher was broken, full of stagnant water. There was a small blood stain on one of my pillows. There was no mattress proector on the mattresses
Good: The price was good for the large space you get, the staff were polite.
Overall i would not stay here again.

Friends_and_family Family

4/10

Poor

16 Mar 2026

Era

Room wasn't ready when we checked in at 6:30 PM! When we did get in the room it was dusty and the bath tub was dirty. Ran out of toilet paper in both bathrooms less than 24 hours within check in. Càlled front desk to request more, and it took an hour to receive 1/4 roll of t/p..
Needless to say we were very disappointed with our room.
Wont be returning to this hotel at any location.

Friends_and_family Family

2/10

Poor

15 Mar 2026

Jakob

We were not able to stay rooms were not clean when we got there. I'm still working on the refund.

10/10

Exceptional

09 Mar 2026

Crystal

It's was nice cleaned the stuff was helpful nine and quiet i love these places

Family_with_children

6/10

Pleasant

07 Mar 2026

jose

I like pretty much everything, but it wasn't that clean, the sofa bed was super old & duty.

Family_with_children

4/10

Poor

06 Mar 2026

Charlotte

Horrible weed smell...we had a reservation for a weekend stayed one night and had to leave and find another hotel

Family_with_children

8/10

Excellent

03 Mar 2026

Samuel

Very comfortable suite, with separate living room, separate bathroom. However, an elevator going to the third floor would be nice.

Partner

10/10

Exceptional

02 Mar 2026

Rebekah

Good 👍

4/10

Poor

26 Feb 2026

Jeff

No towels in the room, requested from the front desk, clerk did not get it to happen. AC/Heat not functioning. Overall the property looks tired, needs maintenance, and staff seems poorly trained.

10/10

Exceptional

26 Feb 2026

Cynthia

Staff was very friendly, helpful and very accommodating!

Partner

6/10

Pleasant

24 Feb 2026

Venugopal

Maintenance is not that good including room service

6/10

Pleasant

24 Feb 2026

Thomas

The room smelled very musty and smelled like it had been a smoking room. The bathroom was very small, and my wife fell into the towel rack trying to get to the toilet. Not too bad for the price and age of building.

10/10

Exceptional

27 Jan 2026

Gary

Yes very good stay

8/10

Excellent

25 Jan 2026

Labhesh

The room was good but slightly smelly. Tap water also translucent

Business Self

4/10

Poor

09 Jan 2026

SERGIO

The key machine was down, and I didn't have a key to my room the entire stay. Every time I needed to get into my room, the staff had to open the door. No one came to clean the room or replace the towels. (I had to ask every day) No one cleaned the room, no one came to bring towels, but yet when it was time to check out they're at the door. Now y'all worried about what's going on in the room?

Self

6/10

Pleasant

07 Jan 2026

Sade

The rooms need to be updated and the bathrooms need to be more cleaned

Friends_and_family Family

2/10

Poor

03 Jan 2026

Maheen

The rooms were extremely neglected! I had to check out a day before because there were two large cockroaches in my room, I was told by the manager that they will offer me a refund when Expedia contacts them but no one at the hotel answered. I have video and photo proof of the insect infected room and I still did not my refund

Business

2/10

Poor

02 Jan 2026

Lynda

Key system was not working so we had to be let in of the room each time we left. No blankets on the beds and only 1 towel in bathroom. Carpet dirty sticky and wet.

Business_and_leisure Family_with_children

10/10

Exceptional

27 Dec 2025

Jeannie

Clean room. Missing enough towels and a blow dryer. All good.

2/10

Poor

27 Dec 2025

Ruben

Worst stay, No Keys, System was Down. Lady had to unlock room for us. We went out n same lady had to open our room up at Midnight, So Dangerous for Her !!! , no Showering Gel, no Hand or wash cloths , , Bathroom walls are awful, Bugs Crawling,
3 Security Light Poles were not working where we parked!
Went to talk to Front Desk, no one available for over 15 minutes!! I’m demanding partial refund for all the inconvenience we went through!! Never again will we stay
Here !!

Friends_and_family Family

6/10

Pleasant

24 Dec 2025

kuong

Out of hot water for two days

Business Partner

2/10

Poor

24 Dec 2025

Jothi

First off I booked a Trio from hotels.com and then called the hotel to tell them that I am in the wheel chair and I need the room to be accessible. The man on the other side said he noted it but did not tell me they did not have a trio room available in the first floor and hence the room I booked in not accessible. If he would have said that, I would have booked a different room or canceled the booking since am traveling with my family.

Then they gave me a room which is 100 dollars less than what I booked for and they asked me to call hotels.com for a refund.

The room they gave me had the floors wet for some strange reason.

Hotels.com was also impossible. I cannot reach anyone except someone through a chat. The person behind the chat said, he/she is calling the hotel but never got any response.

It has been a week, I either have a refund or any resolution except hotels.com send me an automated email that they are working on it.

I would say if you are in the Irwing/Dallas area don't book this hotel. You have a lot of good choices.

Friends_and_family Family

6/10

Pleasant

16 Dec 2025

Eric

1st room had spiderwebs on walls and tub stopper was broken but they switched the room the next day. Also they ran out of clean washcloths for a time but given they had a full capacity weekend I understood because they were still cleaning rooms at 11-12 at night.

Friends_and_family Friends

10/10

Exceptional

14 Dec 2025

Elisabeth

Staff was nice and helpful

Leisure Family

4/10

Poor

13 Dec 2025

Joan

Lobby and pool area were nice and loved the location. Unfortunately the moldy dirty carpet made it hard to sleep. Found out on 3rd day they only clean your room if you call by noon and ask for it. I wouldn’t stay there again unless they did a massive remodel and hired more cleaners- every area needed more cleaning

Leisure Partner

2/10

Poor

09 Dec 2025

Misty

The staff at the desk were great! Jim and JaQuan were very kind and helpful. The room is what we had issues with its cleanliness. There was a large roach in the wall in one of the rooms. The TV would turn on and off on its own and there was no remote to turn it off. The other bathroom had a small roach on the ceiling. The shower had dirt in the edge where you step in. The floor in the living area had some kind of liquid on the floor. It just felt very dirty and not kept well.

8/10

Excellent

30 Nov 2025

Yan

I like the breakfast a lot! Rooms are clean.

2/10

Poor

30 Nov 2025

Sara

The room was dirty, the rugs had stains, and overall outdated and yucky. We had no choice but to stay but know to never book that hotel again.

Leisure Family

4/10

Poor

28 Nov 2025

Finamarie

First room carpet was soaked and heat did not work, employees moved my family rooms and we discovered a bed bug on one of the bed and couch have photos to prove it stayed as long as we could out of room since we had no money to relocate hotels.

8/10

Excellent

28 Nov 2025

tekina

It was okay but the customer service was great. Our room only had two pillows on a king bed. No bedding for the let out sofa

Leisure Family_with_children

6/10

Pleasant

23 Nov 2025

tina

amenities asked for a blanket never got 1....asked for 2 more towels never got any was ignored by the cleaning staff

Business

10/10

Exceptional

18 Nov 2025

Greta

Yes

8/10

Excellent

16 Nov 2025

Junaid

Nice hotel, clean, good rooms. The only negative I saw was the faucet in the kitchen sink and in one of the bathroom sinks were broken. Other than that the hotel is good.

Friends_and_family Family

6/10

Pleasant

12 Nov 2025

Niccollas

Enjoyed most of my stay but the pool was dirty.

Leisure Partner

4/10

Poor

03 Nov 2025

James

The room was dirty. Hair in bath and bugs. No washclothrd except one. Overall just not a clean hotel.

Business Partner

4/10

Poor

28 Oct 2025

Linda

I did not like solicitors knocking on my door or the fact that I had to kill bugs in the room

Business Self

8/10

Excellent

26 Oct 2025

Michelle

Decent property with great staff. Definitely dated but very spacious rooms. Was pretty clean. Close to the airport!

6/10

Pleasant

20 Oct 2025

Steve

This property is older and in need of a major renovation.

The A/C struggles to maintain 70° with the outside temperature of 80°.

We stayed in Unit 711 and the carpet was absolutely disgusting. Walking barefooted would have your feet black within 30 minutes.

We had a 2 Bedroom/2 Bathroom unit and each Bathroom only had 1 set of towels. We went to the front desk for more however they only had enough for two more sets. That doesn’t work well when you have 2 bedrooms and 4 people and everybody is showering each night.

One of the toilets had blood on the outside, around the bowl.

The Den furniture is worn and uncomfortable.

There are 3 levels with no elevator. Make certain that you can traverse 2-3 sets of stairs should you find yourself with a room on the second or third level.

At one time this Hotel was nice, but it is simply old. It appears that most of the guests are temporary worker/contractors that stay weekly.

It’s a cheap nightly rate but the price reflects the condition of the property.

Business Family

6/10

Pleasant

17 Oct 2025

bernice

I liked the spacious room and the staff at the desk was very friendly.. What could be improved? The staff could do a better job making sure the food was replenished at breakfast. My biggest complaint was the cleanliness of the room.. The cleaning staff need to take time to thoroughly cleaned the rooms. I stayed at this property 3 years ago and thought by it would be better but it was worse. I will not be returning.

Leisure Family

2/10

Poor

14 Oct 2025

Mary

When I first got to my room I noticed a very strong smell of marijuana and that there were no tvs I went to the front desk and spoke to Anthony he gave me another room which was already occupied then he switched me to another room that wasn’t clean so I had to come back to this room and endure the strong scent of Marijuana and the fact there were no tvs. Even after I was promised I would get one Saturday morning. Also the room looks nothing like the pics they advertise!

8/10

Excellent

02 Oct 2025

MICHAEL

I stayed in 2321... great room... weird vibration was heard at night, that sometimes subsided...? Also, the outside of the hotel needs to be power washed... the stucco is pretty dingy and full of cobwebs. Most importantly, the front desk staff at check-in and check-out were super nice and professional, along with the very positive managers (?) in the special sport jackets I met at breakfast time. In short, I would definitely stay here again...!!!

Business Friends

10/10

Exceptional

30 Sep 2025

Marcella

Love for price only they had roaches sucks but other than that it's okay if u didn't know

10/10

Exceptional

30 Sep 2025

Stephanie

Great place to Stay

Clean room, friendly staff, shops nearby and very family friendly

Partner

2/10

Poor

28 Sep 2025

Rachael

There was stool on the bec, someones sock, celing was falling apart and a bug in the sink

Friends_and_family Family

2/10

Poor

28 Sep 2025

michael

I got in late- hotel stated they overbooked and sold my room. it's 3am. i had to Uber here - now I will have to Uber to another hotel and i am livid. and i was charged for room too, to make matters worse.

Friends_and_family Family

2/10

Poor

27 Sep 2025

Thomas

Room not available

10/10

Exceptional

20 Sep 2025

Saichand

Good

6/10

Pleasant

17 Sep 2025

Eduardo

I stayed with my family and had to book 2 rooms but they assigned us rooms as far as possible on the property. Also the keys stopped working on one of the rooms, and our first room smelled a lot like cigarrettes, so we had to change rooms.

4/10

Poor

16 Sep 2025

Daniel

The room was dark and hasn’t been updated in some time. The long metal grate shower drain was taken out and sitting on the side of the tub. The staff was very nice but the property appeared run-down.

Business Partner

6/10

Pleasant

05 Sep 2025

Juweon

The facilities are a bit dated and old.

6/10

Pleasant

03 Sep 2025

Renada

Bed sheets dirty

Leisure

2/10

Poor

02 Sep 2025

Nour

I would not recommend a stay there.
It’s an old bulding , when it rains bathroom selling drops water .
Front desk is not helpful and they have an attuide.
Manger is not available all over weekend.
I had to leave hotel 3 days earlier coz the inconvenience .
There cleaning service is terrible.

Leisure Family_with_children

10/10

Exceptional

26 Aug 2025

xoua

Staff were welcoming and nice. Love the variety of breakfast choices. Like everything about the place.

Leisure Family_with_children

4/10

Poor

25 Aug 2025

Verified traveler

Don't stay in 4321

Normally when you see \"Hyatt\" you think it's probably a nice place. Beware, this isn't your typical Hyatt. Our initial room had an overpowering smell of mold, we had to change rooms. The carpet in both rooms was coming up and in the second one I cut my foot on the molding. During my early morning run, walking by other rooms was a powerful smell of pot. I never really felt safe with my wife to be honest. The bedroom door didn't close fully, we only had one coffee cup and nothing to wash the dishes. The staff was always pleasant and helpful, but just know the room we were in (4321) needs a major overhaul.

2/10

Poor

20 Aug 2025

hector

The room was hot and the staff was ver dismissive

Friends_and_family Family

8/10

Excellent

16 Aug 2025

Kevin

The rooms are big with a whole kitchen and living room. Would stay again.

6/10

Pleasant

13 Aug 2025

Terri

Dirty room

The room was dirty… bed was clean

Friends_and_family Family

2/10

Poor

12 Aug 2025

Kimberly

Two bedroom two bath was not what photos showed. Bedding was stained, doors had food markings, stray hairs around room, shower head had mold, rags had stains, floor was not vacuumed, toilet was dirty and constantly running, 40 min wait for eggs at breakfast, trash and towels thrown all over sidewalks. Still waiting for a response for accommodation with all these issues that transpired.

Leisure Friends

6/10

Pleasant

11 Aug 2025

Verified traveler

Needs a little improvement

The only problem was house keeping. I stayed 2 days and

Friends_and_family Family

10/10

Exceptional

08 Aug 2025

dan

one night stay-my goto when flying in and out of dfw-los colinas and the ranch - great restaraunt and bar-

Business

10/10

Exceptional

08 Aug 2025

THOMAS

Great location for the business I had in the area.

Business Self

6/10

Pleasant

04 Aug 2025

Leslie

Very rude staff,we checked in room had no towels we had 6 people in room, the front desk said she was injured so she couldn't get me any i would have to wait till next person came on duty at 11pm, very unexceptable. Room wasn't cleaned properly, holes in carpet, definitely needs an update.

Friends_and_family Family

4/10

Poor

26 Jul 2025

Makhan

Condition was poor. Old furniture, carpets torn.

Business

10/10

Exceptional

15 Jul 2025

Ashley

Our 2nd flight got cancelled so we were stranded in Dallas. We showed up to the hotel with 3 kids and just a little bit of our stuff since most of our luggage was checked! The staff was INCREDIBLY sweet and understanding. They gave us a complementary upgrade to a suite room so we could check in a few hours early. Only 15 minutes from the airport. Kindest staff ever and super open to upgrading us and being personable. The rooms were clean and great. Would absolutely stay here again!

2/10

Poor

15 Jul 2025

Christopher

Room wasn’t available upon arrival

Friends_and_family Family

6/10

Pleasant

13 Jul 2025

Jodi

The location was good and the property was in decent shape. The staff was friendly and quick to help accommodate our needs. The room layouts were nice for a family of 7. We appreciated having two separate bedrooms and bathrooms. The kitchen was nice, but there was no dishsoap to wash our dishes. There weren't enough dishes for our whole family to be able to have a cup for each person. We had trouble with the beds being too hard and not having enough blankets. There was no daily housekeeping, but we could go to the front desk and ask for every little thing we needed. It wasn't horrible, just not great.

Leisure Family

6/10

Pleasant

06 Jul 2025

Cecilia

The property is outdated and in need of renovation, particularly the rooms.\"

Leisure Family_with_children

4/10

Poor

05 Jul 2025

Srikanth

Excellent location, easy to park a vehicle and enter the house. However, the property is pathetic: a dark room without proper ventilation, a worse dishwasher - water from the sink coming back to the dishwasher, the entire room stinking, and the quilt is very old and not washed. Severe dirt deposits in the quilt. Very disgusting. Garbage stinks badly near the Swimming pool. Didn't expect such a bad property from Hyatt. See the photo of back of quilt dirt clearly visible with back light.

Business Family_with_children

6/10

Pleasant

02 Jul 2025

Amanda

Acceptable and nothing more

This property is fine. Its not terrible and its not great. We had 2 king bedrooms and 2 bathrooms. They only gave us 3 towels for a room that easily sleeps at least 4. We had a kitchen with only 2 of everything. 2 plates, 2 forks, 2 spoons, and 2 cups. No dishwashing liquid, no dishwasher detergent, no kitchen towels, no oven mitts, no washcloths. The breakfast was mediocre. Sausage that was clearly pork was labeled as turkey, or the 2 kinds we're in the same container. 3 TVs, 2 remotes, and only 1 worked. No extra blanket or pillow anywhere. Dishes in cabinet were greasy, but we had to buy our own dish soap. Conditioner bottles had shampoo. So did the shampoo. No ice machines.

None of it was a huge problem, but communication would have alleviate all our troubles. We could have planned for it all. All the issues together were a problem.

Friends_and_family Family

10/10

Exceptional

30 Jun 2025

Thomasa

It was very clean and everyone was very nice.

6/10

Pleasant

28 Jun 2025

Pascal

Hotel has all you need but is poorly maintained with cracks in many places. Also, the facilities are not cleaned enough with old papers in many places for several days in a raw. Garbage cans are full all the time and not emptied enough.
Rooms: pillows are bad and mattresses not great. Not clean enough when getting in: stains on mattress cover (we know because there was no linen!!) debris in trash cans, etc. some lights not working.
Last, when we asked to get pillows (yes, there was no pillow for one of the beds!!) and towels (we only had 2 for a reservation for 4 guests) and linen (none was there for the sofa bed!), the lady at front desk told us there would be some when we would come back at the end of the day. Guess what: there was none! When going back to front desk she didn’t even apologize and instead said in a rude way that she tried to call us for us to come get them.
And then….. she would not provide the pillows saying that they didn’t have enough!!! What kind of hotel doesn’t have enough pillows!!
I insisted and said that having a reservation for 4 we had to have 4 pillows: she went to get 1 more and almost threw it at me saying that I should feel bad because someone would not have pillow because of me!!!
Do I need to add that mid week when they were supposed to clean the room and change the towels only had been changed and when I went to ask for clean towels I was told that they didn’t have time to do laundry!!!

Leisure Family_with_children

6/10

Pleasant

22 Jun 2025

Mariana

The room had a lot of space but everything (carpets, kitchen, etc) was really outdated and not very clean. No microwave in room as advertised. The pool was nice and breakfast was ok. The service was poor specially for towels.

Friends_and_family Family

6/10

Pleasant

13 Jun 2025

Brenda

The room was good but their was a smell of weed in our room. Which i went to the front office and they provide me with a deodorizer for the room. It always smelled like wet or moisture in the room. We got the hotel because of the swimming pool and it was always closed. We didnt enjoy as much. But the good thing was that it had a good accommodation for the room such as a kitchen and 3 beds. The pull out bed was very hard that we had to get additional covers to make it simi comfortable. Pool was closed because of chemical unbalanced and other guest complaint as well. Laundry was always occupied they need to be more intop of the occupants to remove the clothes on time.

Friends_and_family Family

2/10

Poor

11 Jun 2025

Sofia

Terrible the hotel so dirty, the hotel, the rooms everything, dead animal at the door and the rooms used for the workers

4/10

Poor

09 Jun 2025

Dulce

The location is easy to find and parking wasn’t a hassle. The front desk person looked like he was annoyed and over the whole day. Maybe he was having a bad day? He checked us in and let us know the pool was closed for the day and needed to be treated because of some kids ruining it.
The room was easy to find and was upstairs, we had planned a movie night since the pool was a no go but the tvs weren’t smart tvs (first world problems) kids complained but it is what it is. So then comes the sleeping situation. We were 5 so we were going to use the pull out couch….it had a pile of crumbs in it and no sheets. We managed the night but again 5 people and everyone had to share a bed and make do. In the morning one of the staff came by to ask what time we were leaving, she seemed annoyed I told her 12. I sent my girls to get more towels but the front desk said they would let housekeeping know and 3 hours after the towels never showed. The facility’s can be looked over it looked like apartments that got turned into a hotel, not the best condition but ok.

4/10

Poor

04 Jun 2025

Jeffery

Hotels.com sucks

Got to hotel and they said my appointment was canceled. Hotel said hotels.com credit card was declined. So I had to screw around for a hour talking to an unqualified front desk and hotels.com to get it fixed. Oh! Same thing happened to my friends. Don’t use hotels.com. They took my money asap but didn’t pay the hotel asap

Friends_and_family Friends

4/10

Poor

03 Jun 2025

Dan

The daily breakfast is an advantage bonus to traveler. Property is old and musty smell; first front desk placed me at a building isolated from the rest of the building. No outside light at night and found a dead roach inside bath room.
It was nice, front desk moved me to a building behind the lobby closer to the civilization but musty smell too.

Found a living bug on the 5th day.

Business Self

2/10

Poor

01 Jun 2025

Andrea

This property is absolutely disgusting and unsafe. It used to be so nice and now it gives the Hyatt name a bad rap. Sketchy people walking around lurking, black mold in the rooms and roaches, spiders! We started to get sick after being in our first room just a few hours and u went looking for it for found it on the ceiling and it was huge. Housecleaning clearly didn’t care to even report it. Cigarette smoke and stains everywhere I didn’t even take a bath or shower there. Not like I had any towels to do it with anyways. It was absolutely terrible! 10yrs ago this hotel was top notch! Now I would rather sleep in my car. It’s also apparently like an apartment because people live there for years

Leisure Family_with_children

4/10

Poor

23 May 2025

David

Room had black mold in bathroom. We were moved but next room had the beginnings of black mold. Bathroom and refrigerator were not thoroughly clean. One TV remote not working.

Leisure Partner

2/10

Poor

18 May 2025

Krunal

they over booked and unable to check me in .

Business Family_with_children

4/10

Poor

10 May 2025

David

Shower broken , kitchen dirty, noisy early AM

Leisure Partner

2/10

Poor

05 May 2025

Megan

When we checked in the room was dirty had washcloths hanging on the shower rod. The bathroom floors were slimy after about three days. Roaches started popping out everywhere housekeeping was crap. They left all the laundry outside of our door and a whole bunch of trash overnight. it looked like there was a bullet hole with blood smeared all around it in the closet The room smelled like mold. Worst experience of my life.

Leisure Family

6/10

Pleasant

03 May 2025

Verified traveler

Accessible room not accessible

Very nice hotel front desk person.. The room was too small for my mobility scooter. Tiny bedroom gave no access to the bathroom in the scooter. Simply putting in handrails fires not make it accessible. Toilet was standard, too low and small for a handicapped person. Only one towel in the bathroom so had to get some from front desk. The place smelled, the carpet was wet. The easy chair had big stains on it. Fold out couch was dirty when need was pulled out. Had to ask for sheets, pillows and blankets. I get the feeling there may be a lot of theft. This room was ok only for sleeping on the queen bed. I'm sorry to say i would not stay again.

Friends_and_family Family

2/10

Poor

03 May 2025

Damaris

This place was horrible, dirty, bugs and staff was horrible. Don’t wast your time!

Business Self

2/10

Poor

03 May 2025

Alejandra

How long does it take to return the deposit? Because they don't do it when one comes out

6/10

Pleasant

28 Apr 2025

Michelle

Nasty Carpet

The carpet was disgusting.. My twins feet were filthy and after the first night they were socks the whole time wile we were in the room. I had to throw socks away . The Breakfast was good and the staff was nice.

Friends_and_family Family

8/10

Excellent

26 Apr 2025

anilkumar

Stay

10/10

Exceptional

21 Apr 2025

Hemraj

Nice location, friendly staffs

Leisure Family

6/10

Pleasant

21 Apr 2025

Verified traveler

Decent price ,decent stay

Room was spacious and comfortable . Carpet was outdated and one of the closests was being remodeled . Rooms did not have curtains to block sunlight or any light at night which made it difficult to sleep in . Asked for extra towels and everytime was stated there was none .

Friends_and_family Family

4/10

Poor

19 Apr 2025

Verified traveler

A stay as good as a used rubber

Shower door was broken and never fixed it, there was a used condom on the ground for the entire week (staff passed it daily and left it on the ground), staff was alright but not worth catching an STD to stay here

2/10

Poor

19 Apr 2025

Norma

When we arrived there was no one at the front desk, there was a sign stating they were assisting another guest and we sat waiting for at least 15 minutes. The bathroom was filthy the shower was not cleaned , the floor didn’t look vacuumed, we had had 1 large towel in each bathroom, I’m usually not one to leave. A bad review but this was just ridiculous

Leisure Family_with_children

8/10

Excellent

18 Apr 2025

Pamella

It was pretty good. The room was spacious, the shower was amazing, great water pressure. The fridge temp was broken so it was set on a temp that froze all our food. There wasn’t any cable, and most channels had no signal and We were unable to log into our streaming sights. More cooking supplies were needed and the pool was frigid although the weather was 89.

Leisure Family_with_children

2/10

Poor

18 Apr 2025

Hari

There first room I got assigned to was infested with cockroaches... My daughter are a pasta and cheese and left it on the counter for 5 minutes and it was invested with cockroaches!! Absolutely disgusting... And they're were food crumbs and hair everywhere and even the manager on duty, Jonathan acknowledge that the sheets and pillow covers were not changed in that room and the subsequent rooms we were offered... And all this happened at 12 midnight so I could not go find an adjacent hotel to move into.... Such a horrific experience- I can't believe this is really a Hyatt house!! Believe me in the past 25 years of using hotels across different continents, I have never come across one with roaches! I guess there is a first for everything!

Leisure Family

10/10

Exceptional

17 Apr 2025

Mauricio

Huge place, nice staff, very convenient location based on the place I had to work. Totally recommend.

Business Self

8/10

Excellent

17 Apr 2025

Josephine

we loved staying there .