Name: Hawthorn Extended Stay by Wyndham Irving Las Colin
Address: 5401 Green Park Dr, Irving, 75038, US

4/10

Poor

19 Jul 2026

sana

Had to tell the reception to get breakfast out. Vending machine had expired chips.

2/10

Poor

24 Jun 2026

Eman

Disgusting, it looks nothing like the pictures at alllllllllll. There are stains everywhere, doors aren't secure even when locked. Couches and beds are stained. Bathroom just has cleaning products sprayed on it and they don’t get wiped. Surprised there aren't any roaches. Smells like butt and cigarettes in the rooms. A motel 6 is better then this dump.

Self

8/10

Excellent

21 Jun 2026

PERLA

They did inform us about the stain in the tub, but it would help to fix .
The room was big but out dated

Family

2/10

Poor

13 Jun 2026

Richard

Room nor clean properly no blankets for sofa

4/10

Poor

26 May 2026

LINO

To start front desk assistant wasn't present for when we got there, the hotel looks like is being used for section 8 tenants, furniture had cracks all over the seat, cabinets are old, shower plumbing rusted, etc.

Partner

4/10

Poor

25 May 2026

Ashli

When booking I reserved a couple months ago a king with sofa bed. Didn’t get it. Even showed them the booking.Said free pets and they charged $50 and I still paid for the bigger room. Had 1 towel and they said they would bring them rest to us and never did. All the amenities you couldn’t use. The building I was in was being painted and was a mess. The smell was horrible in the hallways. I will never come back.

Friends_and_family Friends

4/10

Poor

23 May 2026

Joachim

There is no airport shuttle. I called and asked and they hung up. I got an upgraded room for it. They rooms are definitely in need of dire refurbishment. Bathtub has rusty water dripping from the ceiling in it so it was brown.

Self

6/10

Pleasant

17 May 2026

Cedric

Be aware that they add on a $50 fee when you check in.

Partner

6/10

Pleasant

07 May 2026

Anthony

Helpful friendly staff. I checked in early, and the clerk waived my $25 check in fee. The place was under renovation - it looked closed when I first arrived due to construction and painting. Very old, and worn. The floor in my room was very curvy. The workout room was packed full of supplies and was unusable. The complimentary breakfast was pre-packaged muffins, and granola bars with coffee. Nothing else.

Self

6/10

Pleasant

02 May 2026

Courtney

It’s good enough. Totally fine for a work trip but not a vacation. The rooms were cleaned but not maintained very well. It seemed like the housekeepers did the best they could but unless maintenance either gets around to or gets the green light to make small repairs, it’s always only going to be “OK.”

Partner

4/10

Poor

20 Apr 2026

Adela

Online description says they have shuttle transportation to airport but when asked I was told that it says it online but they actually don’t. Had to pay extra $100 to park my car at the airport.

Family_with_children

4/10

Poor

11 Apr 2026

Andrew

Check in wasn’t to bad. I got stuck in the second building. The 1st door is broken so u couldn’t enter through it. The second door was also broken but it didn’t lock. The whole building smelled of drugs. In our room cabinet doors were hanging the shower was filthy. The hotel isn’t built great. You can hear everyone walking above you. The second building has no ice machine no vending machine which is crazy for a hotel. Hotel staff came knocking on the door at 9am asking when we leaving because they was running out of room for new people to check in when checkout wasn’t till 11. I’ve stayed in crappy hotels but this definitely ranks as one of the worst experiences. I would expect these complaints from a motel 6 or super 8 but not one that’s supposed to have such a good rating. If you don’t have kids and love to smoke drugs you would definitely love it here though. Btw the breakfast ain’t crap either it’s grab and go breakfast. It cost around $100 a night when in all reality it should never cost more than $50. All this one was missing was the bed bugs

Family_with_children

2/10

Poor

20 Mar 2026

Alyssa

Expedia really should do something about this place, or at minumum should not be listing it. It's turned into a long stay residence for well seems like vagrants. It smells, it's dirty. Just stay away

Business

2/10

Poor

18 Mar 2026

Miguel

Stink, smell, no amenities, washroom issues, staff, reservation. Aside from that it was just bad. Would not recommend to stay here

Business

10/10

Exceptional

06 Mar 2026

Mariam

Helpful front desk people

Self

2/10

Poor

05 Mar 2026

Yunue

Terrible musty smell, and the couch got mites, my doughter woke up with many red rashes

6/10

Pleasant

04 Mar 2026

Robert

Too much deferred maintenance but the price reflected the condition. It looks like they working to updated the hotel.

Self

2/10

Poor

23 Feb 2026

Brandon

The rooms reeked of stale cigarette

4/10

Poor

07 Jan 2026

Shaylynn

room was not like the pictures at all-

Leisure Family_with_children

4/10

Poor

02 Jan 2026

Gamaliel

Waited for a while at the front desk with a line of others when checking while staff talked in the back. The room I was givin was not clean very very dirty luckily the house keeper lady was kind enough to help us get another clean room. Besides the sweet house keeper not the best stay but you get what you pay for and for a $20 -$30 difference I would stay elsewhere.

Family

6/10

Pleasant

28 Dec 2025

Satya Sandeep

The bathrooms are not up to the mark.

Friends_and_family Friends

8/10

Excellent

27 Dec 2025

Sergio

Room was old and needs maintenance but clean.
Staff was friendly and hotel location is great!

Leisure Family

10/10

Exceptional

15 Dec 2025

Jonathan

Nice room fair price

10/10

Exceptional

10 Dec 2025

Aimee

Love this place!

Self

10/10

Exceptional

08 Dec 2025

Leli

Room was good but the stuff was exceptional.

Business

10/10

Exceptional

03 Dec 2025

Dominique

This hotel is cool extended stay. The front desk people are nice and helpful. The housekeeper lady was very nice

2/10

Poor

24 Nov 2025

Cha

This was the dirtiest hotel I've ever stayed at. The room stinch was unreal, floor was dirty and kitchen was sticky all over. Bathroom was extremely dirty! Did I mention the room stink?! Hall way was full of junk and crumbs. I don't think anyone cleans this place. DO NOT STAY HERE!

Leisure Family

2/10

Poor

21 Nov 2025

Jeanette

Didn't like anything about my stay my room was dirty the bathroom looked like they never cleaned it and the breakfast was a disappointment they just give you a granola bar and coffee

Leisure Family_with_children

6/10

Pleasant

10 Nov 2025

Jane

When we booked this property through Expedia, one of the main reasons was because it had an airport shuttled listed as being available. But it turns out that that is incorrect and there isn’t one. Room had no linens for the sofa bed. No chairs for the table. Shower leaking. Light next to bed mismatched light shade that didn’t fit and no lightbulb.

Leisure Family

2/10

Poor

10 Nov 2025

Dheeraj nag

Full of cockroaches even while sleeping it will flow on you and no trash bins in room and untidy towels.

Business_and_leisure Self

8/10

Excellent

31 Oct 2025

Yee Chong Fabian

Room was a bit dirty but overall easy to check in.

Leisure Friends

10/10

Exceptional

30 Oct 2025

Monica

Nice staff and

2/10

Poor

24 Oct 2025

Charles

Rooms are nasty and worn-out. It is an awful place to stay.

Leisure Family

8/10

Excellent

23 Oct 2025

Aimee

Jay is amazing!!!! He is a true asset to an already good place... and will go above and beyond, to make sure everything is good for you, and is genuine and caring.

Self

2/10

Poor

01 Oct 2025

IVAN

The hotel is incredibly disappointing, the hallways dirty with waste from work being done, an open room that contained a garbage container that made the hotel smell like garbage, an elevator that has been cleaned in days, the access door to the hotel the entry card did not work which made anyone could have access, the dirty room, it smelled like cigarettes at times it smelled like marijuana, the surrounding rooms, the access door to the room, damaged with signs that at some point someone tried to enter, the broken door handle. It is an incredibly poorly managed hotel. It does not meet the brand standards

4/10

Poor

28 Sep 2025

Arlene

Walking into the property I thought I was walking into a condemned property. There were wires hanging all from the ceiling dust and dirt everywhere with a small sign saying excuse the mess due to new cameras being set to. Keep in mind this is 8pm no one three working on the “mess” just left it unsafe and I had small children with me. Had I been told of the situation I would have found a cleaner place and definitely safer place to stay.

Leisure Family_with_children

4/10

Poor

20 Jul 2025

Jennifer

We brought our pet, so we got a pet room..the smell was unbearable. We had to purchase our own cleaning supplies and it wasn’t able to mask the smell. I was charged $200 extra for my pet, although I don’t know why when the room odor was horrid, and the floors were so dirty my pet refused to walk on the ground for the entire stay. Some staff was friendly, other staff led us to believe that asking for toilet paper was too much…even though we had a total of five guests with us, a roll a day was too much. The original woman who checked us in was fries well as cleaning staff.

Business_and_leisure Family

10/10

Exceptional

09 Jul 2025

Catherine

Clean

Leisure Self

2/10

Poor

05 Jul 2025

Jeremy

Room was not ready apon arrival, 45 mins after check-in started. Was told they were cleaning our room, came back an hr later as instructed. Room still not clean. They tell me they upgraded my room at no charge. I walk into a smelly room, stains on the sofa(leather sofa with what looks like seamen). I go to use the restroom and about fall off the toilet due to an extremely loose toilet seat. Tub is nasty, has soap scum and burn marks. Ceiling above the shower apears to have a missing sprinkler head with a washrag shoved in the hole. Glass missing between rooms in the upgraded suit. 1-10 wouldn't recommend!

Leisure Family_with_children

6/10

Pleasant

28 Jun 2025

twon

It was ok

Leisure Partner

2/10

Poor

28 Jun 2025

sana

There was a group of mexicans sitting outside under the tree between the 2 buildings and drinking beer. The inside of the hotel was horrible. No cleanliness, no vending machine in the second building.

Leisure Self

10/10

Exceptional

26 Jun 2025

Laura

The staff is so kind and helpful

Leisure Family

10/10

Exceptional

15 Jun 2025

Brittanie

Family Trip

It was great. Clean room very spacious. Very nice customer service.

Friends_and_family Family

2/10

Poor

07 Jun 2025

Cheri

I requested a wheelchair no wheelchairs in the entire building upon entering my room my bed was not made it was like someone had just got done lying in it a big dead cockroach smashed in thee bathroom by the bathtub and no hot water in the bathroom sink

Leisure Self

2/10

Poor

06 Jun 2025

Sharon

I was not able to stay when we went to check in we were told there were no available rooms, and there was nothing they could do about it. Didn't try to recommend anything or nothing. No apology Just sad

Leisure Family

4/10

Poor

04 Jun 2025

Nicholas

Bathroom had mildew and the room didnt feel clean. There were stains on the chair and bathtub had sitting water.

8/10

Excellent

29 May 2025

Robert

Good. Bit of fumbling with an I tail se of door keys that didn’t work but nothing too bad. Couldn’t argue the convenient location and price.

Friends_and_family Family

2/10

Poor

28 May 2025

Todd

From no early check in for booking through.a third party to a moldy shower. I would not recommend.

2/10

Poor

25 May 2025

Zain

there were people fighting outside. they were sketchy individuals outside that looked like they were on something. I had also booked a queen but I did not get a queen. I got two fulls. the floors inside the hotel room was dirty

Leisure

4/10

Poor

22 May 2025

Kymberly

People were nice, breakfast sucked

Toilet wouldnt flush properly, grab and ho breakfast was a joke! Its on track to be a marathon snack pit stop or worse a diabetics survival snack bar-but only one day during the week. The rest of the week there was nothing.
If you stay at a place called extended stay and you are travelling around, dont choose here for a morning meal. Its a joke.

Business

8/10

Excellent

19 Apr 2025

Jerico

Breezy easy

Business

10/10

Exceptional

14 Apr 2025

Verified traveler

My stay was amazing!

Business Family

10/10

Exceptional

07 Apr 2025

Verified traveler

My stay was amazing and awesome! Both the manager and members of staff are amazing people. I will definitely continue to stay in this property whenever I travel to Irving in Texas state.

Friends_and_family Family

2/10

Poor

24 Mar 2025

vimalapreethi

Very very pathetic

10/10

Exceptional

23 Mar 2025

Seneca

Nice

It was a trip to see family and Iiked that it had a sofa bed so everyone could be comfortable..I did notice a baby roach the day we were leaving...but I guess that will happen when people live there on a daily basis. Front desk lady was extremely nice.

Friends_and_family Family

2/10

Poor

14 Mar 2025

Marco

Nothing

Business_and_leisure Partner

8/10

Excellent

19 Feb 2025

Melanie

Filtered for hotels with airport shuttle. The shuttle is listed but nonexistent. Taxi overcharged for ride. Would have been a better experience with honesty

Leisure Self

10/10

Exceptional

15 Jan 2025

Ikquisha

Didn't have any issues.

Leisure Family_with_children

6/10

Pleasant

21 Nov 2024

Verified traveler

Repairman will knock on your door saying ‘front desk’ over and over again until you open, then proceed to be in your room for 5 mins while you try to act like someone isn’t there fixing something that could wait until I’m checked out.

Business

2/10

Poor

14 Oct 2024

Seth

3rd floor smelled like someone was smoking something. Bedroom smelled terrible, but a different smell than hallway.

Leisure Family_with_children

2/10

Poor

07 Oct 2024

Verified traveler

unsanitary

Not clean in my opinion, I bleached the rooms and used an entire can of lysol, which I never have anywhere else, they are in need of a very deep cleaning...Everything was stained. dead roaches in the kitchen and bathroom
as well as live ones crawling on the pillows

8/10

Excellent

04 Oct 2024

De

Nice area. Close to airport with easy directions. Room was small. Older property. Staff was super nice and that always helps. Felt at home and was safe. You could tell some people were residents there but they were all so nice and clean and treated it like home and not just a place to stay. Homelessness is on the rise so I’m glad they have extended stay as an option for housing.

Leisure Family

10/10

Exceptional

30 Sep 2024

Tamara

Stacy is very helpful and goes the extra mile to be sure that the guest are taken care of.

Business_and_leisure Family_with_children

10/10

Exceptional

30 Sep 2024

Tamara

Stacy is very helpful and goes the extra mile to be sure that the guest are taken care of.

Business_and_leisure Family_with_children

10/10

Exceptional

30 Sep 2024

Tamara

Stacy is very helpful and goes the extra mile to be sure that the guest are taken care of.

Business_and_leisure Family_with_children

10/10

Exceptional

30 Sep 2024

Tamara

Stacy is very helpful and goes the extra mile to be sure that the guest are taken care of.

Business_and_leisure Family_with_children

10/10

Exceptional

30 Sep 2024

Tamara

Stacy is very helpful and goes the extra mile to be sure that the guest are taken care of.

Business_and_leisure Family_with_children

10/10

Exceptional

30 Sep 2024

Tamara

Stacy is very helpful and goes the extra mile to be sure that the guest are taken care of.

Business_and_leisure Family_with_children

4/10

Poor

29 Sep 2024

PAUL G

Poorly maintained and terrible furniture

Business_and_leisure Family

2/10

Poor

26 Sep 2024

Tamara

Staff is horrible

Business_and_leisure Family_with_children

2/10

Poor

24 Sep 2024

Tamara

The desk staff is inconsiderate, rude, and liars. You spend thousands and they treat you like trash. Never again

Business_and_leisure Family_with_children

4/10

Poor

21 Sep 2024

Tamara

Morning staff member is rude and ridiculous. Evening staff is great. Could use some updates.

Business_and_leisure

10/10

Exceptional

15 Sep 2024

Tamara

Friendly night staff

4/10

Poor

10 Aug 2024

Erin

It was just run down. The toilet moved forward when it was sat upon. The front desk person was not personable....didn't speak to me until I spoke. Just walked to the front desk and looked at me with the \"can I help you look\" and anything I asked for was a big deal and acted like it was very inconvenient.

Leisure Family

4/10

Poor

04 Aug 2024

Thelma

The property booked rooms that were not available due to needed repairs. We were finally put in a room and it was in poor shape. Damaged molding, cabinets, looked old and worn down. The door lock just spun and didn’t work. There were roaches. This property does keep the dishes and coffee makers in the rooms. You have to request them. There was a loud beeping alarm for the elevator that was never addressed. The final night, the entire floor shook at 8 and again at 9 because the dryers were being run a floor below. The shower head whistled the entire time and spewed water all over the ceiling and outside of the shower area because the shower head was broken. Beds are not comfortable.

Leisure Partner

6/10

Pleasant

25 Jul 2024

Robert

Average location. Nothing memorable

Business

6/10

Pleasant

13 Jul 2024

Rolando Javier Morera

I arrived early and I was told early check in is not available for third party bookings so I had to wait. I had no problem with that but I needed to use d bathroom and was told no because it was only for guests so I had to drive 5min to a gas station.
Rooms are decent, I saw several cockroaches in my room. And breakfast was very basic: coffee tea , energy bar and muffin.

Hotel or decent for the price but maybe the could be more nice with customers

Business Self

4/10

Poor

02 Jul 2024

k

Ok for 1 night but not great. I got a room next to 1 that was being treated for mold...

Leisure Self

8/10

Excellent

02 Jun 2024

peter

An info sheet on local grocery, gas & takeaways would

Leisure Partner

6/10

Pleasant

02 Jun 2024

Oksana

Just be aware- there's no airport shuttle, no breakfast- just coffee water and non functioning pool. So, it's not as described.

Family

2/10

Poor

30 May 2024

SIMON

The room was not properly cleaned. Hair everywhere on the bathroom floor. Dead cockroach on the bedroom carpet. Pee stain on bathroom floor... worst gotel room i have ever stayed at...

Business_and_leisure Family_with_children

4/10

Poor

27 Apr 2024

Maria

The condition of the property was terrible. The bathrooms were filthy, and the carpets smelled funny. I do not recommend at all.

Business_and_leisure Family

6/10

Pleasant

15 Apr 2024

Dominic

Is what it is.

The room did what I needed it to do.
Just needed a place to sleep for the night.
No frills, no spills.

Partner

4/10

Poor

07 Apr 2024

Thomas

Security and privacy was a fail

The swing lock was broken so that means one less line of defence from intrusion. The bathroom door would not close at all. It had a terrible misalignment. The review wouldn't allow me to use photos even I took them to show the concerns

Partner

10/10

Exceptional

03 Apr 2024

Alfredo

None

Leisure

2/10

Poor

29 Feb 2024

Ali

Horrible!

The room we were placed in should be deemed \" inhabitable \" for any human especially babies! we had four young children and we travel alot! I've always booked with extended stay because of the space and the rooms coming with Amenities such as fridge/stove!
We came in late on the 27th! From the way the receptionist addressed me gave me a red flag. Her demeanor was very cold and unpleasant nevertheless I brushed it off because I don't let bad energy disturb my good energy.
Walked in the room and it looked decent at least the floors looked mopped and linens appeared clean. Ha! wishful thinking! walked in the kitchen and immediately saw tiny bugs in the sink.. looked closely and saw the were roaches! I don't want to go into details but we checked out asap!

Friends_and_family Family

8/10

Excellent

21 Jan 2024

Bradford

Breakfast is really not anything.

Self

2/10

Poor

22 Dec 2023

Calvin

I call the hotel to let them know that I would have a late check-in they told me that was fine but when I arrived I was told it was to late to check- in and to call my booking agency for a refund. After driving all night I was tried and sleepy with no choice but to go somewhere else

Leisure

2/10

Poor

14 Nov 2023

Martha

Worst stay

This was by far one of the worst extended stays I have ever been in. First the keys kept deactivating and we couldnt get into our rooms. Then they did not have a coffee pot in the room. The shower looked like it had not ever been cleaned and there was zero water pressure. The staff was unfriendly when you asked for something it was as if you were annoying them. Additionally there was an annoying beep the entire stay in the hallway.

4/10

Poor

11 Oct 2023

Vida

This property felt unsafe. Locks on entry doors didn’t work. The building stank

Leisure Self

2/10

Poor

08 Oct 2023

mary

DO NOT STAY HERE

Hotel was dirty. I tried to use the hair dryer it sparked and caught firer. The smoke alarm went off but nobody came or called asked anything.
The tv remote didnt work. The phine didnt work unless on speaker.

Partner

2/10

Poor

05 Oct 2023

jason

No room available and still charged.

I got there and they were full. I did nit get a room and hotels.com still charged me. I will be working on a refund.

Business

6/10

Pleasant

02 Oct 2023

Kelsey

Room smelled like cigarettes.

10/10

Exceptional

17 Sep 2023

Elham

Will definitely come over again for stay !!

Leisure Family

10/10

Exceptional

03 Sep 2023

Kimberly

Great

Leisure

8/10

Excellent

16 Aug 2023

Brian

U

4/10

Poor

29 Jul 2023

Andrea

Place was run down. Has two buildings. With another building to the side that is also named Extended Stay but is not the same motel. First time in a long time that I really flipped the mattress up to check for bugs. Did not feel safe.

Business Self

4/10

Poor

19 Jun 2023

Andrea

Disappointed

They had no toilet paper for the 2 weeks I stayed. Loud noises from the third floor from midnight until 4 am told front desk nothing was done. I didn’t get any sleep for my business meetings. Kitchen and bathroom not updated. Windows in room were leaking water when it was raining in the room.

Business

8/10

Excellent

05 Jun 2023

Jorge

The room itself was quite nice for the price point. The door to the outside of the building kept getting stuck. Parking lot was far from clean.

Leisure Family

2/10

Poor

05 Jun 2023

francisco

Never again.

I prepay for a king size bed room 5 days in advance and The night before arrival I got a text message saying they don't have king beds any more and will give me a queen bed room. Upon arrival at the hotel the clerk was trying to over charge me 70 some dollars more, knowing the hotel downgrade my room, no nice.
After the trouble checking in, the room was dirty, the air conditioning unit blowing air in low speed only, and the worst of the worst was ROACHES everywhere and the smell to marihuana inside and outside of the hotel.
Never again.

Friends_and_family Family