Name: Hawthorn Extended Stay by Wyndham Irving DFW North
Address: 7825 Heathrow Drive, Irving, 75063, US

4/10

Poor

03 Aug 2026

Amilcar

We got to the hotel and immediately noticed an unpleasant smell across the entire property. Riding the elevator was unpleasant with the smell. The hallway was interesting and had construction following the same smell. The room itself was OK but we didn’t get a change of towels or any room service the entire four nights we stayed there. Trash built-up there and we noticed ants. We asked one of the room cleaners who was nice, but she seemed overwhelmed with the amount of work and unable to provide service on her own. Overall the room itself was OK but the stay was not the most comfortable.

10/10

Exceptional

03 Aug 2026

Swarup

Nice

10/10

Exceptional

03 Aug 2026

Chrystal

The breakfast is a joke

8/10

Excellent

02 Aug 2026

sema

Hotel was good .I was annoyed after emailing and calling the hotel never responded, regarding the shuttle from the airport to the hotel and how to get it. So unless you are going from the hotel to the airport. I would say the shuttle is not available.

10/10

Exceptional

31 Jul 2026

Stephen

Awesome experience

10/10

Exceptional

30 Jul 2026

Raymond

B

8/10

Excellent

27 Jul 2026

Logan

Very quick. Great stay if you have a layover at DFW. The 24/7 shuttle was a nice option.

6/10

Pleasant

27 Jul 2026

ShaNique

They need to take a little more time on cleaning the shower walls, Bath towel had yellow stands, the outside was full of trash and lawn, they do not have an ice machine, and front desk staff a man was very short when responding after asking a question……

Family_with_children

6/10

Pleasant

27 Jul 2026

Amy

Okay for a quick night's sleep for a early morning flight. The airport van ran right on time.

10/10

Exceptional

26 Jul 2026

Eugenia

Great clean and comfortable hotel.

2/10

Poor

22 Jul 2026

Linda

The only positive was the location.
The staff was rude, uninformative and not professional. Lacked customer service skills.
The lobby restroom was a disaster. No tissue, handsoap or paper towels the entire day.
The room had an odor even with laminate flooring. I canceled my 2nd day. Will not book there again. Very disappointed for a Wyndam Hotel.

Family

2/10

Poor

21 Jul 2026

Stacy

We never got a chance to actually stay. We showed up at midnight to check in and they informed us they had a water leak and they canceled our reservation. However, he said he would rebook us if he if I could give him five minutes. I couldn’t understand why they didn’t just move us to another room to begin with.

So I went to the car got all my things came back in and that’s when he told me that because we didn’t check in before 11:30 PM. He canceled our reservation. Nowhere in the fine print did it say that. So basically two different stories.

The same was happening to another set of people that evening

And they just did not seem to care

Avoid them at all costs

8/10

Excellent

20 Jul 2026

La Tarsha

The only thing that I did not like is there was not cook ware.

Partner

4/10

Poor

18 Jul 2026

Chinyere

I have never telt compelled to tile a complaint about a hotel before, but my experience at your property has been so upsetting that I believe it deserves your immediate attention.
From the moment we arrived, my husband, our newborn baby, and I were respectful, quiet, and courteous. We did not create any disturbances or give staff any reason to treat us differently.
We simply expected the same level of professionalism and hospitality that every guest should receive.
Unfortunately, our interactions with the front desk staff were consistently unpleasant. On multiple occasions, I called the front desk requesting towels for our room. My calls repeatedly went unanswered. After calling several times, someone finally answered, but the tone and attitude I received made me feel as though I was inconveniencing the staff by asking for a basic hotel service. Throughout our stay, every request seemed to be treated as though it was a burden rather than part of the customer service guests are entitled to receive.
The treatment we experienced left me feeling unwelcome. As a Black woman traveling with my husband and our newborn—less than two weeks after giving birth—I found the experience especially hurtful. During one of our interactions, I observed one of the front desk employees providing noticeably friendlier and more attentive service to White guests immediately before or after interacting with us.

2/10

Poor

14 Jul 2026

Veronica

Room was full of flying ants and small ants

Self

6/10

Pleasant

13 Jul 2026

Zeena

It was ok. Not the best place I have stayed. Very noisy all night long from other patrons. But I was in a tight situation and needed a quick place on short notice.

Self

10/10

Exceptional

13 Jul 2026

Delores

Clean room and friendly front desk attendant.

Self

6/10

Pleasant

11 Jul 2026

EVETT

Check in staff was horrible!!!
The room was good except for there was cook top but no cookware, there NO cups, plates or silverware. There was an ironing board BUT no iron. And NO ice machine on the premises!

6/10

Pleasant

10 Jul 2026

Rebecca

Staff was not welcoming. Kitchen had nothing. Not even a glass for water. Cheap looking

Self

4/10

Poor

10 Jul 2026

Sarah

Wow, it seems that Expedia is letting a lot of bots submit reviews because this hotel is nowhere near a 7.4 guest rating (also those “verified” reviews are less than a sentence and give 5 stars for a facility that is 2 stars at best). If you want real reviews, look up google ratings. This hotel advertised free round the clock shuttles, but they don’t answer the phone when you call. So, our free shuttle was actually a $45 uber for 5 minute ride. Also, free breakfast starts at 6, which doesn’t work for anyone with an early flight.

We did receive the room we booked, but there were no bath towels, no linens for the sofa bed, and it’s an overall dumpy facility. Photos are not reflective of actual quality. Apparently it used to be an Extended Stay America and they used new paint and flooring to capture a rebrand.

Safe? Ish. Convenient? Well, I’d use the word close. The shuttle did work in the morning for us so that was the one plus. Room was clean but feels more like a dorm room than a hotel room.

Family_with_children

2/10

Poor

08 Jul 2026

ganbat

Airport shuttle service was terrible when we get there

Friends_and_family Family

4/10

Poor

06 Jul 2026

Krzysztof

The helpdesk associate does not speak clear English. I had a very hard time ordering airport chattel.

Family_with_children

10/10

Exceptional

01 Jul 2026

Katerine

I recommend

Family_with_children

10/10

Exceptional

01 Jul 2026

Katerine

It was a good hotel. I recommend

Family_with_children

8/10

Excellent

25 Jun 2026

Matthew

It’s a convenient location from the airport. It seems clean for the most part except for the giant cockroach in our bathtub. The rooms have almost full kitchens which is nice. The breakfast they have in the morning is quite sad it’s yogurt cereal toast and waffles you can make that don’t really work very well. The syrup obtained was all messed up went everywhere. Coffee is meh. Check in was super easy barely spoke to me just asked my name and gave me a room key. It’s not too noisy though considering its proximity to the airport. Parking is free they don’t give you conditioner though just shampoo. Just things I noticed but it was good for one night

Partner

10/10

Exceptional

25 Jun 2026

edwin

Nice

2/10

Poor

25 Jun 2026

KARIN

Room was clean. Staff were very unhelpful. Room had a kitchen but not one item for it. No silverware, no plates, no glasses and no bits or pans. What do you do with a stove top if you don't have a pan? We missed our flight and could not get our luggage so no toothbrushes or even a comb. The front desk did not have any. No click, no phone in the room. Breakfast was pitiful. Waffles but no syrup. The milk was empty for cereal. We waited over an hour for the shuttle that never came. We called 2 times. We had to take an uber. I choose this hotel due to the shuttle and breakfast. I would NOT choose them again.

Partner

10/10

Exceptional

23 Jun 2026

JERRY

Newly renovated!

8/10

Excellent

22 Jun 2026

Mark

Clean room. Great air conditioning

Friends_and_family Family

2/10

Poor

21 Jun 2026

Aashray

WAITED 2 HOURS FOF THE SHUTTLE AND CALLED THEM ABOUT 5 TIMES AND THEY KEPT SAYING 5 MORE MINUTES. RIDICULOUS. TO TOP IT OFF, WOKE UP FOR “COMPLIMENTARY” BREAKFAST AND THE ONLY OPTIONS WERE WAFFLES AND COFFEE. THE MILK WAS OBVIOUSLY LEFT OUT BECAUSE IT CAME OUT IN CHUNKS. 0 STARS.

Partner

10/10

Exceptional

20 Jun 2026

Caroline

Clean room, nice property!

Self

6/10

Pleasant

20 Jun 2026

Trevor

We were relieved when we were able to book this hotel after we missed our late night connection in Dallas. We didn’t check in until very late, after a very long travel day, we had to wait nearly 24 hours to catch the next flight home. We were so relieved when the front desk approved a 2 PM late check out.

Unfortunately, we were woken up at 11 AM by a hotel manager banging on our door, saying we had to check out. When we verified our approved late checkout, he told us the hotel doesn’t do late checkouts. I’m not sure where the miscommunication was, but there was no rectifying it. We had to scramble and get out as quickly as we could. Not a positive experience.

4/10

Poor

19 Jun 2026

Paul

I called 3 times for an airport shuttle. Property is 2 miles from the airport and an hour later I was still waiting for a pickup after being told that the driver would be \"right there\". A neighboring hotel shuttle felt bad for me because he saw me there after passing several times.

Room waste was not emptied there was an apple core in the trash can. There were no cups available, the refrigerator had no ice maker or trays and the property had no ice machine.

Self

6/10

Pleasant

15 Jun 2026

Andrew

Don't count on a shuttle, the desk clerk is very hard to understand ( took uber to the hotel) not the greatest breakfast. But a good deal for the money, room was clean and comfy

Partner

2/10

Poor

15 Jun 2026

Emily

First room was broken and the staff are all idiots. Finally got moved and then they upcharge us for the room move. The breakfast was awful and the kitchen stove didn't even work in both rooms. In 2 weeks, no one came to clean the room or bring fresh towels. Was roaches.

Partner

6/10

Pleasant

13 Jun 2026

KATRINA

The front desk staff was very unpolite
We called to get the shuttle from the airport to hotel and the hotel staff did not answer
Had to get an uber
The breakfast was a 0 out of 5

Partner

2/10

Poor

08 Jun 2026

Willie

Room was not clean.

Kitchen Sink had sludge in the trap.
Continental breakfast was covered in ants.

Property had trash everywhere.

Doors to property kept jamming forcing you walk around the property to get in the front entrance.

The breakfast had only cereal two waffle makers (one of which had a broken timer), cold coffee, and watered down orange drink.

This place is horrible.

Self

6/10

Pleasant

07 Jun 2026

Jairo

Not a full breakfast. Only had waffles, cereal, toast, yogurt, apple and coffee.
Beds were kinda hard for my liking

Partner

10/10

Exceptional

06 Jun 2026

JERRY

New renovations and friendly staff

Self

2/10

Poor

03 Jun 2026

Cathy

Don’t charge for parking. Get better signage. Stop room deposit at check in.

6/10

Pleasant

02 Jun 2026

Anthony

The Floor I Stayed On Smelled Very Off And No One Restocked Towels While We Were There. It Was Nice And Quiet Though .

Family_with_children

10/10

Exceptional

01 Jun 2026

Edward

Had a kitchen n it was clean

10/10

Exceptional

30 May 2026

Scott

It was a good hotel

6/10

Pleasant

29 May 2026

Chris

Ok for budget minded travelers. The suites had zero cooking appliances, glasses, utensils, or anything else. Bare cabinets and lacking extra towels. Front desk struggled to let us know if the airport shuttle was picking us up stairs or downstairs. (It’s downstairs at either end of baggage claim, nowhere else and it’s not really clearly marked.)
Very basic, no extras but very quiet considering the proximity to the airport. Would’ve stay again now that I know what to expect. It’s a bed and a hot shower, stay somewhere else if you want nice breakfasts and amenities.

Family

10/10

Exceptional

27 May 2026

Jade

Great

Self

4/10

Poor

26 May 2026

Randel J

The bed was comfortable, the air conditioning cooled well and the refrigerator was clean and sized well.
There was no clothes hangers, no coffee maker and the complimentary breakfast was a waffle.

Family

10/10

Exceptional

26 May 2026

Krystal

We got there early from our flight fell asleep on the couch and he made it to where we could do an early check in. He was very kind. Will stay again

Friends

6/10

Pleasant

26 May 2026

Ivonne

Very clean and affordable. Need more staff at the front desk. Tried several times to call to have the shuttle pick me up at the airport and there was no answer, had to take an Uber instead. There were no towels in the bathroom and only shampoo. No body soap or conditioner.

Self

2/10

Poor

26 May 2026

Heather

This hotel is being renovated. The breakfast is awful, watery waffle batter had to ask daily for butter, syrup, orange juice, no eggs or bacon. The 2nd level smelled awful. The back door had to have something stuck between the locking mechanism so that people could come and go. They overcharged me on my stay from what I was quoted. The front desk employees were unfriendly. I wouldn’t recommend staying here I will never be back to this hotel. I’d give it zero stars honestly, don’t waste your money or time.

Partner

10/10

Exceptional

24 May 2026

Candice

Everything was fine