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Sheraton DFW Airport Hotel

Dallas - TX · United States

4440 West John Carpenter Freeway 4440View location

8.4/10Excellent1,001 Reviews
Cleanliness8.8/108.8
Service8.6/108.6
Comfort8.6/108.6
Condition8.4/108.4
Neighborhood8.6/108.6
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Sheraton DFW Airport Hotel

Don't miss out on recreational opportunities including a 24-hour fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Enjoy southern cuisine at Whiskey Tango, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Irving?

This hotel has 48221 square feet (4480 square meters) of space consisting of conference space and 23 meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours). Make yourself at home in one of the 302 air-conditioned rooms featuring flat-screen televisions.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries.

Read more about this hotelShow less

With a stay at Sheraton DFW Airport Hotel in Irving (DFW Freeport), you'll be within a 10-minute drive of Irving Convention Center and Grapevine Mills Mall. This hotel is 6.6 mi (10.5 km) from Gaylord Texan Convention Center and 12.5 mi (20.2 km) from Galleria Dallas.

Make yourself at home in one of the 302 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Irving? This hotel has 48221 square feet (4480 square meters) of space consisting of conference space and 23 meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).

Popular amenities

Swimming Pool
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 45 Pet max weight (per pet) in lb is 100 Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • You need to know
    • The seasonal pool will be open from May to October.
    • Pool access available from 6:00 AM to 11:00 PM.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Uncovered self parking fee: USD 16.00 per night
    • Pet fee: USD 100 per accommodation, per stay
    • Service animals are exempt from fees
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

MacArthur Park 5.5 km / 3.4 mi
Medical City Las Colinas 6.2 km / 3.9 mi
Oak Grove Park 7 km / 4.4 mi
Founder's Plaza Observation Area 7.3 km / 4.5 mi
Irving Convention Center 7.7 km / 4.8 mi
Pavilion at the Music Factory 8.3 km / 5.2 mi
Toyota Music Factory 8.5 km / 5.3 mi
Grapevine Mills Mall 8.5 km / 5.3 mi
Lake Carolyn 8.5 km / 5.3 mi
Grapevine Convention Center 8.6 km / 5.3 mi
Grapevine Historic Main Street District 8.7 km / 5.4 mi
Meow Wolf Grapevine 8.7 km / 5.4 mi
Grapevine Lake 9.1 km / 5.6 mi
Cowboys Golf Course 9.1 km / 5.7 mi
Grapevine Vintage Railroad 9.2 km / 5.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 302
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Car hireExtra charge
  • Valet parking
  • Airport Shuttle
  • Room service
Show 28 more facilities & services
  • Laundry service
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Hotel safe
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Concierge
  • Luggage room
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Café
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Poolside snack barExtra charge
  • Conference room
  • Meeting room: 23
  • Business centre
  • Indoor freshwater pool
  • Outdoor freshwater pool
  • Picnic
  • Non-smoking establishment
  • Minimum check-in age: 21
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE GUEST ROOMQUADRUPLE • GUEST ROOMQUA.GR

    Photos are not available for this room type.

    Sheraton DFW Airport Hotel

    QUADRUPLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUBDOUBLE • CLUBDBL.CB-1

    Photos are not available for this room type.

    Sheraton DFW Airport Hotel

    DOUBLE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 27 m²DBL.H6-1
    DOUBLE AccessiblePhoto unavailable8 photos

    Sheraton DFW Airport Hotel

    DOUBLE Accessible

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Room amenities

    • Housekeeping
    • Individually adjustable heating
    • Cable TV
    • Desk
    • Toiletries
    • Extra beds on demand
    • Individually adjustable air conditioning
    • Ironing set
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Tea and coffee making facilities
    • Internet access
    • TV
    • Direct dial telephone
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    Sheraton DFW Airport Hotel

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-4

    Photos are not available for this room type.

    Sheraton DFW Airport Hotel

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-4

    Photos are not available for this room type.

    Sheraton DFW Airport Hotel

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Sheraton DFW Airport Hotel

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO DOUBLE BEDSQUADRUPLE • TWO DOUBLE BEDS • 1 Bedroom • 28 m²QUA.2D
    QUADRUPLE TWO DOUBLE BEDSPhoto unavailable6 photos

    Sheraton DFW Airport Hotel

    QUADRUPLE TWO DOUBLE BEDS

    Room photos

    6 photos

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2D

    Room amenities

    • Bathroom
    • Direct dial telephone
    • TV
    • Internet access
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Wi-fi
    • Extra beds on demand
    • Toiletries
    • Desk
    • Cable TV
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Sheraton DFW Airport Hotel

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CLUBQUADRUPLE • CLUBQUA.CB-1

    Photos are not available for this room type.

    Sheraton DFW Airport Hotel

    QUADRUPLE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CB-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Sheraton DFW Airport Hotel

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Bathroom
    • Direct dial telephone
    • TV
    • Internet access
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Wi-fi
    • Extra beds on demand
    • Toiletries
    • Desk
    • Cable TV
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Sheraton DFW Airport Hotel

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE GUEST ROOMQUADRUPLE • DELUXE GUEST ROOMQUA.DX-GR

    Photos are not available for this room type.

    Sheraton DFW Airport Hotel

    QUADRUPLE DELUXE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Sheraton DFW Airport Hotel

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable8 photos

    Sheraton DFW Airport Hotel

    DOUBLE KING SIZE BED

    Room photos

    8 photos

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Direct dial telephone
    • Cable TV
    • Bathroom
    • Desk
    • Toiletries
    • Extra beds on demand
    • Wi-fi
    • Shower
    • Wheelchair-accessible
    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Housekeeping
    • Ironing set
    • Tea and coffee making facilities
    • Internet access
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE GUEST ROOMDOUBLE • DELUXE GUEST ROOMDBL.DX-GR

    Photos are not available for this room type.

    Sheraton DFW Airport Hotel

    DOUBLE DELUXE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Sheraton DFW Airport Hotel

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Sheraton DFW Airport Hotel

8.4
Excellent
1,001 Reviews
Cleanliness
8.8 /10
Service
8.6 /10
Comfort
8.6 /10
Condition
8.4 /10
Neighborhood
8.6 /10
Amenities
8.2 /10
100 reviews shown
4/10
Poor
26 Jul 2026
Miguel
El hotel bien ubicado y limpio.

La niña de la recepción el domingo 26 por la mañana excelente actitud.

La mala actitud de quien respondía el servicio de pickup el sábado 25 a las 7 de la tarde descompone la experiencia. Primero dejaron el teléfono sonar por al menos 15 minutos sin responder, después cuando respondieron colgaron dos veces (era una mujer)... Sheraton debería revisar esto porque de verdad una persona con una mala actitud lo cambia todo.
6/10
Pleasant
23 Jul 2026
Mullainy
Very clean. Rooms are quite outdated. I asked three times for my AC to be fixed on 105+ degree days and no one made an effort to help. My room was at least 72 degrees at all times. Not an enjoyable experience.
6/10
Pleasant
02 Jul 2026
Kim
Overall decent nights stay. The goal was to be near airport and have convenient shuttle. They provided this, even at 4 am, along with week long parking at fair price. Bar area was nice with good drinks and staff were great.

The pool… was green. Not well kept and online photos very misleading. Disappointed kiddos.
Friends_and_family Family
2/10
Poor
23 Jun 2026
WILLIAM
AC in my unit was not working, I reported and they said it was fixed and to give a little time to cool the room, 11pm and it was a sauna. As a solution when I complained, Supervisor asked me if I want to check out, not nice solution
Partner
10/10
Exceptional
29 May 2026
Brandon
The best
6/10
Pleasant
17 May 2026
Rasha
Old property, staff were friendly and helpful, ac broke a couple of times in rooms and in the ballroom, carpet in the room was damp and sticky
Family
4/10
Poor
25 Apr 2026
mary anne
The room appeared to be clean, but smelled of stale cigarette smoke. The toilet sang to you when you flushed it with this shrill operatic noise that lasted for a minute or so after the flush. They are now owned by Bonvoy Marriott, and charge for parking. You have to let them know you’re only staying one night. I was not impressed and I hope they have a major renovation coming because I was not impressed with what I saw.
Partner
10/10
Exceptional
21 Apr 2026
Diane
Yes, Bar well stocked. The bartender was very nice and made my husband a very good old fashion drink.
Partner
10/10
Exceptional
16 Apr 2026
James
The pillows aren’t the best but in my opinion this is still the best place to stay park and fly out of Dfw
10/10
Exceptional
23 Mar 2026
Gregg
The room was clean and neat. there were 2 bottles of water available in the room. Quiet and elevators were quick compared to other hotels I've stayed at .
Self
10/10
Exceptional
23 Mar 2026
Gregg
It was a great experience from check-in to check-out. The pool area was a great place to relax. The room was very comfortable and I enjoyed my stay there, plus my room looked out over the airport and I could watch the planes takeoff and land.
Self
10/10
Exceptional
13 Mar 2026
Elva
Easy to get to. Clean and dining option was great.
Self
4/10
Poor
07 Mar 2026
BRANT
Was Given A Low Floor At Check In .Even Though I Have Elite Status With Anerican Airlines. TV Didnt Work and Airport Shuttle Took An Hour And 1/2. To Arrive.
Self
8/10
Excellent
27 Feb 2026
Carmen
Yes
Partner
10/10
Exceptional
25 Feb 2026
Larrisha
Thank you for upgrading my room — I truly appreciated it! The restaurant’s salmon and spinach were 10/10, and the strawberry lemonade the kind gentleman kept making for me was absolutely delicious. Everything was so good! 😊
10/10
Exceptional
17 Feb 2026
Jesus
The room was clean and the hotel
Self
4/10
Poor
15 Feb 2026
Twyla
The Sheraton DFW charges luxury prices for subpar rooms. My room was stale smelling, hot, and dark. I was told the AC had just been repaired when I got to the room. Yet, the air struggled to keep the room barely cool the whole night. I knew this was a persistent problem when I found the box fan in the closet. There were not enough lights in the room or bathroom. It was difficult to get dressed and make up my face in the dimly lit room and bathroom. For the price I paid I expected exceptional luxury but I was sorely disappointed. I will most likely not visit this hotel again. I don't remember the last time I booked a room at a Sheraton, I will be hesitant to book another room at a Sheraton.
Business Self
10/10
Exceptional
08 Feb 2026
James
Very nice
2/10
Poor
07 Feb 2026
Elden
Air conditioning never worked even though we kept being told it was being fixed.
8/10
Excellent
01 Feb 2026
Nirav
.
8/10
Excellent
26 Jan 2026
jay
The staff was friendly and kind. But the room shower wasnt holding but and the tv didnt seem to be working.
Leisure Friends
6/10
Pleasant
14 Jan 2026
Annette
I couldn’t wait to stay at this hotel because I love the dining room room bar. It has really good food. Haven’t been there in a year and I only ever gone there for dinner never stayed overnight. Here’s my review not so great. The rooms were tiny and the kitchen closed Two hours before they said they were supposed to while there was a Dallas football game on on a Sunday night and the staff was rude about it extremely rude. We asked how late the dining room was open. They said 11 when we got to the dining room at 9:15 they said they were open for 15 more minutes and we couldn’t order any decent food platters it just had to be Easy food like a sandwich or soup no steak came all the way to Texas and couldn’t get a steak and it took 20 minutes for the girl to serve my husband one beer from the tap and she left my drink sitting on the counter for quite a while. I watched report it into a different cup and serve it to me strange the young folks of today have no idea what top service is for a top rated hotel? The only good part was they let us stay an extra hour because our plane was leaving much later than check out.
Shuttle guys were great, super nice and friendly.
Business_and_leisure Partner
10/10
Exceptional
11 Jan 2026
Mary
Great airport for early morning flights. Shuttle is reliable and staff in nice. I always stay here.
10/10
Exceptional
03 Jan 2026
Ken
Room clean staff great
Leisure
8/10
Excellent
29 Dec 2025
Justin
Clean and great staff
6/10
Pleasant
22 Dec 2025
Enyi
Pick up transportation services is slow and not that closely from airport.
Leisure Self
10/10
Exceptional
20 Dec 2025
Tristan
Rooms were clean, service was great and staff were friendly and accomodating. Would definitely stay here again and highly recommend!
2/10
Poor
28 Nov 2025
Miguel
I didn’t get to stay I had no experience missed it. $200 down the drain
Business_and_leisure
10/10
Exceptional
19 Nov 2025
Kris G.
Booked a king room
10/10
Exceptional
17 Nov 2025
Leopoldo
Very nice very comfortable very clean airport hotel
Business Self
8/10
Excellent
13 Nov 2025
Joe
Got stuck in Dallas
Business
10/10
Exceptional
10 Nov 2025
James
The staff are great. The bar is nice.
Friends_and_family Family
8/10
Excellent
09 Nov 2025
Katy
Friendly staff the whiskey tango bar needs a little work staffing wise but everything else was perfect
6/10
Pleasant
27 Oct 2025
Steve
Airport shuddle never showed up. No update. So we Uber’s. Bar tvs can’t change channel ??
Just ok
6/10
Pleasant
06 Oct 2025
Christine
Some of the staff were incredibly rude to point of yelling.
Someone was skipping something under door to get in....turned out to be staff inspecting something but they didn't even notify or knock!!! Would not stay again
Business_and_leisure Self
10/10
Exceptional
05 Oct 2025
Ikeeanta
I stayed with my family for my daughter’s dance convention. No complaints here everything was great and the breakfast was delicious.
Friends_and_family Family
10/10
Exceptional
27 Sep 2025
Mary
This was my first time staying at this hotel. Check in was fast, the staff was helpful and nice.
Leisure Self
10/10
Exceptional
28 Aug 2025
Eric
Wonderful hotel and service
Business Self
8/10
Excellent
13 Aug 2025
sue
I like this property because the transportation to the airport. It’s nice and convenient!
Leisure Partner
6/10
Pleasant
13 Aug 2025
sue
The bed is not comfortable!
Leisure Partner
8/10
Excellent
07 Aug 2025
Shima
N/A
Business Self
10/10
Exceptional
18 Jul 2025
MARTIN
Overall our stay was wonderful.
Leisure Family
8/10
Excellent
14 Jul 2025
Clarissa
It was great for an overnight stay. Breakfast was good
Leisure Family_with_children
6/10
Pleasant
06 Jul 2025
Lakshmi Narayana
The door locks were not working properley and moreover, there were noises all the night not able sleep properley.
Leisure Partner
10/10
Exceptional
07 Jun 2025
Travis
Great stay, easy shuttle and check in, they graciously kept the restaurant kitchen open until 11 to accommodate us with late arrivals.
10/10
Exceptional
02 Jun 2025
SOPHIA
This is a really nice property. Definitely coming agaib
4/10
Poor
27 May 2025
Trevor
Not impressed. Paid over $160 for the room that you cannot check into until 4pm or later but have to be out by 11am, only to find out that self parking outside in their potholed riddled parking lot would cost an additional $16 for the overnight stay.

The rooms are also dated and based on the amount of dust that was transferred to my t-shirt from the curtains when I looked out the window, the rooms are not well cleaned. Management needs to step it up!
Leisure Partner
4/10
Poor
18 May 2025
Freddy
Needs to be updated. Also
You can tell the lack of personnel. They 5 or 6 employees running everything. Your room doesn’t even get clean on a daily basis
Business Self
10/10
Exceptional
15 May 2025
Josephine
Great
Leisure Family
10/10
Exceptional
04 May 2025
Kenneth
The room was really modernized. Supper clean and I had a wonderful view of the Airport so I got to see the plans come and go.
10/10
Exceptional
03 May 2025
Herlon
Clean room only thing missing is a microwave
Business Self
10/10
Exceptional
01 May 2025
DANIEL

The main lobby is so open and comfortable, clean, and cozy to. My stay was due to being a traveler in distress due to flight cancellations. So you can see the stress level increase there. But all of that was wiped away once I was giving a room key. The staff had personal amenities brought to my room as I without personal luggage . Great staff and even a better hotel, for you Bonvoy members the club lounge treatment was outstanding. If you ever are stranded in DFW Airport this the place to book a room for the day.
6/10
Pleasant
26 Apr 2025
Aleth
Staff needs to be more cordial and smile for better customer experience
Business_and_leisure Partner
8/10
Excellent
25 Apr 2025
Alma
N/A
Leisure Family
4/10
Poor
16 Apr 2025
Verified traveler

Crummy customer service

I arrived around 9:45pm, directly from the airport. The lobby was incredibly loud due to a packed event taking place at the bar. I was exhausted and hungry, and was told that room service was still available, but that the QR code for the menu was not working. I was told to take a photo of the menu at the bar before going up to my room, which I did.

Once I got up to my room, I called room service. The line rang and rang and eventually went to the operator. I called again and the same thing happened. I phoned the front desk and explained what happened and they transferred me back to room service. Still no answer. I called the front desk again and they transferred me again, without allowing me to finish speaking. By this point, I was frustrated. I called the front desk again and explained what was going on. The woman who answered said “they’re busy because of the event. There’s nothing I can do.” I explained that this really puts a damper on the experience of any guest at the hotel that wasn’t with the event and she said “okay” and restated there was nothing she could do to help me.
I finally just went down to the crowded and very loud bar to order food to go. When the food was ready, the server didn’t even acknowledge me. She simply placed the food on the bar next to me and turned away to talk to one of the bartenders.

The customer service overall was terrible and I was left feeling extremely devalued. I travel to the area regularly for work and will NEVER stay here again.
Business
6/10
Pleasant
11 Apr 2025
Paul
We arrived at the airport and tried to call the Sheraton to check on the shuttle. The phone rang for 21 minutes before I hung up...nobody answered. Online it said the shuttle has a schedule of pickups every 30 minutes. We waited 45 minutes during the day and no shuttle. The hotel temperature was cold. Even staff were wearing heavy coats. We tried to have a quiet meal, but a cleaning crew made that impossible. They were moving tables throughout our meal, making very loud squealing noises. We will find a different hotel our next time in Dallas.
Leisure Partner
8/10
Excellent
06 Apr 2025
Melissa
Very reasonably priced, clean.
Leisure Partner
10/10
Exceptional
30 Mar 2025
Mike
I would stay again.
10/10
Exceptional
27 Mar 2025
Leah
I like the restaurant and the breakfast buffet. And the staff are nice.
Business_and_leisure Self
10/10
Exceptional
20 Mar 2025
Yvonne
Room is very nice. Had a good sunset view by the airport runway
Leisure Family_with_children
10/10
Exceptional
25 Feb 2025
J R

STA HERE!

Regardless of other slightly negative reviews, as seen on Google, this hotel is great. We would definitely stay here again. Staff excellent too
Business
8/10
Excellent
23 Feb 2025
Jay
Needs updating but service was good
Business Partner
8/10
Excellent
18 Feb 2025
Teresa
Convenient with shuttle to and from the airport. The restaurant on site was delicious with big food portions.
Business_and_leisure Family_with_children
10/10
Exceptional
16 Feb 2025
Antonio
Looks ok. Good reception desk and excellent shuttle service.Room clean and comfortable
Leisure Partner
10/10
Exceptional
14 Feb 2025
Alesha
Wonderful
10/10
Exceptional
19 Jan 2025
Gang
Nice location close to airport, shuttle works well.
Business_and_leisure Partner
10/10
Exceptional
19 Jan 2025
Javier
Yes
10/10
Exceptional
17 Jan 2025
Marianne
Convenient location
6/10
Pleasant
13 Jan 2025
Barbara

Do not count on the airport shuttle

Everything about the hotel, the restaurant, the front desk, the room was wonderful EXCEPT the airport shuttle. The 6:30am did not show up at all. There were so many people waiting for the 7:00 ( which did not show up until 7:15), that many of us had to pay an additional $30-40 to take an Uber to the airport. That was disappointing & an additional unexpected expense.
Friends_and_family Family
10/10
Exceptional
09 Jan 2025
John
Very nice room and staff
Leisure Partner
10/10
Exceptional
09 Jan 2025
Vince
Great place to stay.
Business
10/10
Exceptional
06 Jan 2025
Elizabeth
Due to severe weather conditions all flights were grounded at DFW Airport. Had to stay overnight along with about 100 more customera. Front desk had two employees and they handled it all beautifully. I was very impressed! Thank you, I will definitely stay there again.
Self
6/10
Pleasant
06 Jan 2025
Wendy
The most disappointing thing is that the advertised airport shuttle was inconsistent at best but more like non-existent. It was a heavy travel day with lots of stranded, delayed passengers that were relying on that shuttle to get to/from airport and the Sheraton did not deliver. It was a big miss and very disappointing.
Leisure Family
10/10
Exceptional
02 Jan 2025
Vince
I was not made aware of having to pay for parking. I was there for New Years last year, so this was something new. There should have been an advanced notice or in the billing.
Leisure Family
10/10
Exceptional
01 Jan 2025
Lourdes
Old style but cozy. Ready to stay again soon❤️
Leisure Self
10/10
Exceptional
29 Dec 2024
Louise
Very nice hotel and amazing breakfast. The lady at the front counter was extremely cordial and polite. Would go back 1000 times. In this day when service industry is so crappy, this was a breath of fresh air! Our flight was cancelled and we were offered a complimentary breakfast. Just amazing!! This means her leadership empowers staff to go the extra mile. Much appreciated!!
Leisure Family
10/10
Exceptional
25 Dec 2024
Donna
Close to airport.
Leisure Family
10/10
Exceptional
23 Dec 2024
Sirish
The morning staff on December 23, 2024, were truly exceptional. In particular, the front desk attendant went above and beyond to assist me and my daughter. She patiently addressed all of our questions and concerns, demonstrating a level of dedication and care that truly exceeded our expectations. Her outstanding service made our experience all the more enjoyable.
Leisure Family_with_children
2/10
Poor
19 Dec 2024
Verified traveler
Very rude and unwelcoming receptionist.
Friends_and_family Family
6/10
Pleasant
13 Dec 2024
Robin
Front desk staff Meredith was very helpful despite being alone to man desk and shuttle requests.

Shuttle service was disappointing, on hold 20 mins then difficult to navigate the construction and driver left when I was approaching van. Had to call back and Meredith kindly sent another van. This was after 1am. My flight arrived at 11:00pm.
Leisure Self
10/10
Exceptional
08 Dec 2024
Verified traveler
The front desk personnel were great! Great stay. Thank you.
Self
10/10
Exceptional
03 Dec 2024
Esmeralda
We gave us complementary Thanksgiving buffet.
Leisure Family_with_children
2/10
Poor
03 Dec 2024
Verified traveler

Monitor and Evaluate Staff, Personnel Development!

The Staff is Something I’ve never experienced before in My 15 years of traveling for Business. The Hotel in a Season where it’s cooler outside, kept their Facilities very cold, the room where we met for Conference felt like they Put the air on Antarctica, so unreal. From the moment I checked in I was treated like I was illiterate. Several times I in every nice way possible tried to explain I had a reservation through Hotels.com, in a very Short Snappy way, The Front desk Attendant while on phone said to me, ID Please. I assumed that she only needed that and everything would automatically pulled up. On my last Day of the shenanigans of this Hotel, I wanted to try their breakfast. At time of making my reservation I called this Hotel In October, they were overly nice on phone, explaining everything included, and stated a Breakfast voucher was. I guess somewhere along my 3 night stay that changed, so on Monday I decided to ask about after I watched 2 of my colleagues get one, once again very not informative, A different staff member says it’s $24, now I’m confused. And they did not explain at all. The last straw was I asked will I still get my One Key Cash rewards, the staff stated, I don’t know what that is and of course left my question unanswered. I was so ready to leave this establishment, I didn’t even bother to use their Shuttle to airport, I ordered A Lyft!!! Getting away from there quickly as possible. Never again, and Neither will my Future Clients or Colleagues as well.
Business
10/10
Exceptional
30 Nov 2024
Jenny

Great

Great experience
Partner
4/10
Poor
24 Nov 2024
Ryan
Do not recommend, can find better airport hotels for the price. The free shuttle service advertised did not come 1 hour until contacting hotel. Also hot water did not work in the morning
Leisure Family
10/10
Exceptional
21 Nov 2024
Patti
It was clean and quiet. Service was great, food delicious
Partner
4/10
Poor
18 Nov 2024
Bonnie

Do not stay here.

No bath towels. Toilet should have been in a kindergarten bathroom.no info in room on hotel. Front desk said there was a hash tag on key card to give you menu for room service but there was no hash tag on my card. No soap in bathroom.Bed so hard it was like lying on concrete.
Self
8/10
Excellent
16 Nov 2024
Darin
Good
Leisure
10/10
Exceptional
05 Nov 2024
James
The hotel is nice. It’s a great location for taking a rental car back.
Self
2/10
Poor
05 Nov 2024
Eugenio
The shower/bathtub drain was clogged. The water was not warm enough for a pleasant shower.
Business Self
10/10
Exceptional
05 Nov 2024
Mark
Great stay. Thank you.
Leisure Family
10/10
Exceptional
02 Nov 2024
Shahar

Decent airport hotel.

Decent airport hotel. Room is large. WiFi works. Shower ok. But the hotel shows signs of wear.
Surroundings are not something to tell about. Just a junction with nothing to do around. Offers breakfast and a bar for guests.
Noise from nearby DFW noticeable but reasonable.
Business
2/10
Poor
02 Nov 2024
Lestley R
To whom it may concern,

I am writing to you as I had a situation at one of your hotels and was honestly quite appauled.

I checked into the Sheraton DFW Airport hotel on Saturday October 26, 2024 and had arranged to spend two nights, with check out Monday October 28, 2024. I had important and strenuous business meetings Saturday and Sunday, and was exhausted by Sunday night. I was looking forward to getting a good night’s rest Sunday night before flying home on Monday.

I laid my head to rest and dozed off. However, I was awakened by scratching sounds in my room. I got up to see what was going on and was shocked to see cockroaches scurrying about the room. I am attaching a video of one of them on the wall. Needless to say, this made me very uneasy and unable to rest. I gathered my belongings and made my way to checkout.

I have always thought of the Sheraton as a quality hotel and a hotel that I could count on to provide excellent customer service. This stay certainly did not meet that standard.

When I went to checkout and spoke to the young lady at the desk, she apologized and offered to provide me with points, as she informed me there was no night manager on duty at that time. Yet, I was awake, having to check out of my room at the wee hours of the morning, as I could not lay down or just sit in the room with the cockroaches.

I felt the need to write to you and let you know of my displeasure. Just as I would write a review for good service and post it on soci
Business Self
10/10
Exceptional
30 Oct 2024
Edwin
Prices
Business_and_leisure Family_with_children
2/10
Poor
28 Oct 2024
Donald
Didnt put me in a King. Sheets and bed was itchy. Connecting door was bad and people were load.
2/10
Poor
27 Oct 2024
Susan
The woman who checked me in was friendly, but didn't give me information i needed about parking and other amenities. I made sure to select a room that included extended parking, but when I got there they had no record of it so I had to pay an additional $50. The microwaves had been removed from the rooms and placed near the (out of order) ice machines, but there was no note telling us that. The ice machine on 3rd and 5 th were out of order, the one on 9th was just missing, so I ended up having to go to the bar. Again, there was nothing indicating this problem, causing me to waste my time looking.
The final insult was a lack of coffee in the lobby.
Our shuttle driver was great, but the overall experience sucked. We are going elsewhere next time.
Leisure Partner
8/10
Excellent
25 Oct 2024
Shawn
Enjoyed the stay. Check in staff was excellent. Check out staff was not.
Business_and_leisure Partner
2/10
Poor
23 Oct 2024
Debbie
Not very nice. Refridgerator broken, all ice machines but one, broken but you had to go floor to floor to figure that out. Pretty outdated, not very clean, and some staff, although nice enough, were not like the typicsl professional, uniform desk clerks. Eating, on phones ect in front of guests. Was disappointing but sheets were clean!
Leisure
10/10
Exceptional
23 Oct 2024
Exaubinglool310
Love it
10/10
Exceptional
21 Oct 2024
James
Nice hotel and airport shuttle was convenient
Leisure

Location & surroundings

Sheraton DFW Airport Hotel
4440 West John Carpenter Freeway 4440, Irving, United States

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Sheraton DFW Airport Hotel

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