Sheraton DFW Airport Hotel

United States , Dallas - TX
IRVING, 4440 West John Carpenter Freeway 4440
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100 reviews shown

4/10

Poor

25 Apr 2026

mary anne

The room appeared to be clean, but smelled of stale cigarette smoke. The toilet sang to you when you flushed it with this shrill operatic noise that lasted for a minute or so after the flush. They are now owned by Bonvoy Marriott, and charge for parking. You have to let them know you’re only staying one night. I was not impressed and I hope they have a major renovation coming because I was not impressed with what I saw.

Partner

10/10

Exceptional

21 Apr 2026

Diane

Yes, Bar well stocked. The bartender was very nice and made my husband a very good old fashion drink.

Partner

10/10

Exceptional

16 Apr 2026

James

The pillows aren’t the best but in my opinion this is still the best place to stay park and fly out of Dfw

10/10

Exceptional

23 Mar 2026

Gregg

The room was clean and neat. there were 2 bottles of water available in the room. Quiet and elevators were quick compared to other hotels I've stayed at .

Self

10/10

Exceptional

23 Mar 2026

Gregg

It was a great experience from check-in to check-out. The pool area was a great place to relax. The room was very comfortable and I enjoyed my stay there, plus my room looked out over the airport and I could watch the planes takeoff and land.

Self

10/10

Exceptional

13 Mar 2026

Elva

Easy to get to. Clean and dining option was great.

Self

4/10

Poor

07 Mar 2026

BRANT

Was Given A Low Floor At Check In .Even Though I Have Elite Status With Anerican Airlines. TV Didnt Work and Airport Shuttle Took An Hour And 1/2. To Arrive.

Self

8/10

Excellent

27 Feb 2026

Carmen

Yes

Partner

10/10

Exceptional

25 Feb 2026

Larrisha

Thank you for upgrading my room — I truly appreciated it! The restaurant’s salmon and spinach were 10/10, and the strawberry lemonade the kind gentleman kept making for me was absolutely delicious. Everything was so good! 😊

10/10

Exceptional

17 Feb 2026

Jesus

The room was clean and the hotel

Self

4/10

Poor

15 Feb 2026

Twyla

The Sheraton DFW charges luxury prices for subpar rooms. My room was stale smelling, hot, and dark. I was told the AC had just been repaired when I got to the room. Yet, the air struggled to keep the room barely cool the whole night. I knew this was a persistent problem when I found the box fan in the closet. There were not enough lights in the room or bathroom. It was difficult to get dressed and make up my face in the dimly lit room and bathroom. For the price I paid I expected exceptional luxury but I was sorely disappointed. I will most likely not visit this hotel again. I don't remember the last time I booked a room at a Sheraton, I will be hesitant to book another room at a Sheraton.

Business Self

10/10

Exceptional

08 Feb 2026

James

Very nice

2/10

Poor

07 Feb 2026

Elden

Air conditioning never worked even though we kept being told it was being fixed.

8/10

Excellent

01 Feb 2026

Nirav

8/10

Excellent

26 Jan 2026

jay

The staff was friendly and kind. But the room shower wasnt holding but and the tv didnt seem to be working.

Leisure Friends

6/10

Pleasant

14 Jan 2026

Annette

I couldn’t wait to stay at this hotel because I love the dining room room bar. It has really good food. Haven’t been there in a year and I only ever gone there for dinner never stayed overnight. Here’s my review not so great. The rooms were tiny and the kitchen closed Two hours before they said they were supposed to while there was a Dallas football game on on a Sunday night and the staff was rude about it extremely rude. We asked how late the dining room was open. They said 11 when we got to the dining room at 9:15 they said they were open for 15 more minutes and we couldn’t order any decent food platters it just had to be Easy food like a sandwich or soup no steak came all the way to Texas and couldn’t get a steak and it took 20 minutes for the girl to serve my husband one beer from the tap and she left my drink sitting on the counter for quite a while. I watched report it into a different cup and serve it to me strange the young folks of today have no idea what top service is for a top rated hotel? The only good part was they let us stay an extra hour because our plane was leaving much later than check out.
Shuttle guys were great, super nice and friendly.

Business_and_leisure Partner

10/10

Exceptional

11 Jan 2026

Mary

Great airport for early morning flights. Shuttle is reliable and staff in nice. I always stay here.

10/10

Exceptional

03 Jan 2026

Ken

Room clean staff great

Leisure

8/10

Excellent

29 Dec 2025

Justin

Clean and great staff

6/10

Pleasant

22 Dec 2025

Enyi

Pick up transportation services is slow and not that closely from airport.

Leisure Self

10/10

Exceptional

20 Dec 2025

Tristan

Rooms were clean, service was great and staff were friendly and accomodating. Would definitely stay here again and highly recommend!

2/10

Poor

28 Nov 2025

Miguel

I didn’t get to stay I had no experience missed it. $200 down the drain

Business_and_leisure

10/10

Exceptional

19 Nov 2025

Kris G.

Booked a king room

10/10

Exceptional

17 Nov 2025

Leopoldo

Very nice very comfortable very clean airport hotel

Business Self

8/10

Excellent

13 Nov 2025

Joe

Got stuck in Dallas

Business

10/10

Exceptional

10 Nov 2025

James

The staff are great. The bar is nice.

Friends_and_family Family

8/10

Excellent

09 Nov 2025

Katy

Friendly staff the whiskey tango bar needs a little work staffing wise but everything else was perfect

6/10

Pleasant

27 Oct 2025

Steve

Airport shuddle never showed up. No update. So we Uber’s. Bar tvs can’t change channel ??
Just ok

6/10

Pleasant

06 Oct 2025

Christine

Some of the staff were incredibly rude to point of yelling.
Someone was skipping something under door to get in....turned out to be staff inspecting something but they didn't even notify or knock!!! Would not stay again

Business_and_leisure Self

10/10

Exceptional

05 Oct 2025

Ikeeanta

I stayed with my family for my daughter’s dance convention. No complaints here everything was great and the breakfast was delicious.

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Mary

This was my first time staying at this hotel. Check in was fast, the staff was helpful and nice.

Leisure Self

10/10

Exceptional

28 Aug 2025

Eric

Wonderful hotel and service

Business Self

8/10

Excellent

13 Aug 2025

sue

I like this property because the transportation to the airport. It’s nice and convenient!

Leisure Partner

6/10

Pleasant

13 Aug 2025

sue

The bed is not comfortable!

Leisure Partner

8/10

Excellent

07 Aug 2025

Shima

N/A

Business Self

10/10

Exceptional

18 Jul 2025

MARTIN

Overall our stay was wonderful.

Leisure Family

8/10

Excellent

14 Jul 2025

Clarissa

It was great for an overnight stay. Breakfast was good

Leisure Family_with_children

6/10

Pleasant

06 Jul 2025

Lakshmi Narayana

The door locks were not working properley and moreover, there were noises all the night not able sleep properley.

Leisure Partner

10/10

Exceptional

07 Jun 2025

Travis

Great stay, easy shuttle and check in, they graciously kept the restaurant kitchen open until 11 to accommodate us with late arrivals.

10/10

Exceptional

02 Jun 2025

SOPHIA

This is a really nice property. Definitely coming agaib

4/10

Poor

27 May 2025

Trevor

Not impressed. Paid over $160 for the room that you cannot check into until 4pm or later but have to be out by 11am, only to find out that self parking outside in their potholed riddled parking lot would cost an additional $16 for the overnight stay.

The rooms are also dated and based on the amount of dust that was transferred to my t-shirt from the curtains when I looked out the window, the rooms are not well cleaned. Management needs to step it up!

Leisure Partner

4/10

Poor

18 May 2025

Freddy

Needs to be updated. Also
You can tell the lack of personnel. They 5 or 6 employees running everything. Your room doesn’t even get clean on a daily basis

Business Self

10/10

Exceptional

15 May 2025

Josephine

Great

Leisure Family

10/10

Exceptional

04 May 2025

Kenneth

The room was really modernized. Supper clean and I had a wonderful view of the Airport so I got to see the plans come and go.

10/10

Exceptional

03 May 2025

Herlon

Clean room only thing missing is a microwave

Business Self

10/10

Exceptional

01 May 2025

DANIEL

The main lobby is so open and comfortable, clean, and cozy to. My stay was due to being a traveler in distress due to flight cancellations. So you can see the stress level increase there. But all of that was wiped away once I was giving a room key. The staff had personal amenities brought to my room as I without personal luggage . Great staff and even a better hotel, for you Bonvoy members the club lounge treatment was outstanding. If you ever are stranded in DFW Airport this the place to book a room for the day.

6/10

Pleasant

26 Apr 2025

Aleth

Staff needs to be more cordial and smile for better customer experience

Business_and_leisure Partner

8/10

Excellent

25 Apr 2025

Alma

N/A

Leisure Family

4/10

Poor

16 Apr 2025

Verified traveler

Crummy customer service

I arrived around 9:45pm, directly from the airport. The lobby was incredibly loud due to a packed event taking place at the bar. I was exhausted and hungry, and was told that room service was still available, but that the QR code for the menu was not working. I was told to take a photo of the menu at the bar before going up to my room, which I did.

Once I got up to my room, I called room service. The line rang and rang and eventually went to the operator. I called again and the same thing happened. I phoned the front desk and explained what happened and they transferred me back to room service. Still no answer. I called the front desk again and they transferred me again, without allowing me to finish speaking. By this point, I was frustrated. I called the front desk again and explained what was going on. The woman who answered said “they’re busy because of the event. There’s nothing I can do.” I explained that this really puts a damper on the experience of any guest at the hotel that wasn’t with the event and she said “okay” and restated there was nothing she could do to help me.
I finally just went down to the crowded and very loud bar to order food to go. When the food was ready, the server didn’t even acknowledge me. She simply placed the food on the bar next to me and turned away to talk to one of the bartenders.

The customer service overall was terrible and I was left feeling extremely devalued. I travel to the area regularly for work and will NEVER stay here again.

Business

6/10

Pleasant

11 Apr 2025

Paul

We arrived at the airport and tried to call the Sheraton to check on the shuttle. The phone rang for 21 minutes before I hung up...nobody answered. Online it said the shuttle has a schedule of pickups every 30 minutes. We waited 45 minutes during the day and no shuttle. The hotel temperature was cold. Even staff were wearing heavy coats. We tried to have a quiet meal, but a cleaning crew made that impossible. They were moving tables throughout our meal, making very loud squealing noises. We will find a different hotel our next time in Dallas.

Leisure Partner

8/10

Excellent

06 Apr 2025

Melissa

Very reasonably priced, clean.

Leisure Partner

10/10

Exceptional

30 Mar 2025

Mike

I would stay again.

10/10

Exceptional

27 Mar 2025

Leah

I like the restaurant and the breakfast buffet. And the staff are nice.

Business_and_leisure Self

10/10

Exceptional

20 Mar 2025

Yvonne

Room is very nice. Had a good sunset view by the airport runway

Leisure Family_with_children

10/10

Exceptional

25 Feb 2025

J R

STA HERE!

Regardless of other slightly negative reviews, as seen on Google, this hotel is great. We would definitely stay here again. Staff excellent too

Business

8/10

Excellent

23 Feb 2025

Jay

Needs updating but service was good

Business Partner

8/10

Excellent

18 Feb 2025

Teresa

Convenient with shuttle to and from the airport. The restaurant on site was delicious with big food portions.

Business_and_leisure Family_with_children

10/10

Exceptional

16 Feb 2025

Antonio

Looks ok. Good reception desk and excellent shuttle service.Room clean and comfortable

Leisure Partner

10/10

Exceptional

14 Feb 2025

Alesha

Wonderful

10/10

Exceptional

19 Jan 2025

Gang

Nice location close to airport, shuttle works well.

Business_and_leisure Partner

10/10

Exceptional

19 Jan 2025

Javier

Yes

10/10

Exceptional

17 Jan 2025

Marianne

Convenient location

6/10

Pleasant

13 Jan 2025

Barbara

Do not count on the airport shuttle

Everything about the hotel, the restaurant, the front desk, the room was wonderful EXCEPT the airport shuttle. The 6:30am did not show up at all. There were so many people waiting for the 7:00 ( which did not show up until 7:15), that many of us had to pay an additional $30-40 to take an Uber to the airport. That was disappointing & an additional unexpected expense.

Friends_and_family Family

10/10

Exceptional

09 Jan 2025

John

Very nice room and staff

Leisure Partner

10/10

Exceptional

09 Jan 2025

Vince

Great place to stay.

Business

10/10

Exceptional

06 Jan 2025

Elizabeth

Due to severe weather conditions all flights were grounded at DFW Airport. Had to stay overnight along with about 100 more customera. Front desk had two employees and they handled it all beautifully. I was very impressed! Thank you, I will definitely stay there again.

Self

6/10

Pleasant

06 Jan 2025

Wendy

The most disappointing thing is that the advertised airport shuttle was inconsistent at best but more like non-existent. It was a heavy travel day with lots of stranded, delayed passengers that were relying on that shuttle to get to/from airport and the Sheraton did not deliver. It was a big miss and very disappointing.

Leisure Family

10/10

Exceptional

02 Jan 2025

Vince

I was not made aware of having to pay for parking. I was there for New Years last year, so this was something new. There should have been an advanced notice or in the billing.

Leisure Family

10/10

Exceptional

01 Jan 2025

Lourdes

Old style but cozy. Ready to stay again soon❤️

Leisure Self

10/10

Exceptional

29 Dec 2024

Louise

Very nice hotel and amazing breakfast. The lady at the front counter was extremely cordial and polite. Would go back 1000 times. In this day when service industry is so crappy, this was a breath of fresh air! Our flight was cancelled and we were offered a complimentary breakfast. Just amazing!! This means her leadership empowers staff to go the extra mile. Much appreciated!!

Leisure Family

10/10

Exceptional

25 Dec 2024

Donna

Close to airport.

Leisure Family

10/10

Exceptional

23 Dec 2024

Sirish

The morning staff on December 23, 2024, were truly exceptional. In particular, the front desk attendant went above and beyond to assist me and my daughter. She patiently addressed all of our questions and concerns, demonstrating a level of dedication and care that truly exceeded our expectations. Her outstanding service made our experience all the more enjoyable.

Leisure Family_with_children

2/10

Poor

19 Dec 2024

Verified traveler

Very rude and unwelcoming receptionist.

Friends_and_family Family

6/10

Pleasant

13 Dec 2024

Robin

Front desk staff Meredith was very helpful despite being alone to man desk and shuttle requests.

Shuttle service was disappointing, on hold 20 mins then difficult to navigate the construction and driver left when I was approaching van. Had to call back and Meredith kindly sent another van. This was after 1am. My flight arrived at 11:00pm.

Leisure Self

10/10

Exceptional

08 Dec 2024

Verified traveler

The front desk personnel were great! Great stay. Thank you.

Self

10/10

Exceptional

03 Dec 2024

Esmeralda

We gave us complementary Thanksgiving buffet.

Leisure Family_with_children

2/10

Poor

03 Dec 2024

Verified traveler

Monitor and Evaluate Staff, Personnel Development!

The Staff is Something I’ve never experienced before in My 15 years of traveling for Business. The Hotel in a Season where it’s cooler outside, kept their Facilities very cold, the room where we met for Conference felt like they Put the air on Antarctica, so unreal. From the moment I checked in I was treated like I was illiterate. Several times I in every nice way possible tried to explain I had a reservation through Hotels.com, in a very Short Snappy way, The Front desk Attendant while on phone said to me, ID Please. I assumed that she only needed that and everything would automatically pulled up. On my last Day of the shenanigans of this Hotel, I wanted to try their breakfast. At time of making my reservation I called this Hotel In October, they were overly nice on phone, explaining everything included, and stated a Breakfast voucher was. I guess somewhere along my 3 night stay that changed, so on Monday I decided to ask about after I watched 2 of my colleagues get one, once again very not informative, A different staff member says it’s $24, now I’m confused. And they did not explain at all. The last straw was I asked will I still get my One Key Cash rewards, the staff stated, I don’t know what that is and of course left my question unanswered. I was so ready to leave this establishment, I didn’t even bother to use their Shuttle to airport, I ordered A Lyft!!! Getting away from there quickly as possible. Never again, and Neither will my Future Clients or Colleagues as well.

Business

10/10

Exceptional

30 Nov 2024

Jenny

Great

Great experience

Partner

4/10

Poor

24 Nov 2024

Ryan

Do not recommend, can find better airport hotels for the price. The free shuttle service advertised did not come 1 hour until contacting hotel. Also hot water did not work in the morning

Leisure Family

10/10

Exceptional

21 Nov 2024

Patti

It was clean and quiet. Service was great, food delicious

Partner

4/10

Poor

18 Nov 2024

Bonnie

Do not stay here.

No bath towels. Toilet should have been in a kindergarten bathroom.no info in room on hotel. Front desk said there was a hash tag on key card to give you menu for room service but there was no hash tag on my card. No soap in bathroom.Bed so hard it was like lying on concrete.

Self

8/10

Excellent

16 Nov 2024

Darin

Good

Leisure

10/10

Exceptional

05 Nov 2024

James

The hotel is nice. It’s a great location for taking a rental car back.

Self

2/10

Poor

05 Nov 2024

Eugenio

The shower/bathtub drain was clogged. The water was not warm enough for a pleasant shower.

Business Self

10/10

Exceptional

05 Nov 2024

Mark

Great stay. Thank you.

Leisure Family

10/10

Exceptional

02 Nov 2024

Shahar

Decent airport hotel.

Decent airport hotel. Room is large. WiFi works. Shower ok. But the hotel shows signs of wear.
Surroundings are not something to tell about. Just a junction with nothing to do around. Offers breakfast and a bar for guests.
Noise from nearby DFW noticeable but reasonable.

Business

2/10

Poor

02 Nov 2024

Lestley R

To whom it may concern,

I am writing to you as I had a situation at one of your hotels and was honestly quite appauled.

I checked into the Sheraton DFW Airport hotel on Saturday October 26, 2024 and had arranged to spend two nights, with check out Monday October 28, 2024. I had important and strenuous business meetings Saturday and Sunday, and was exhausted by Sunday night. I was looking forward to getting a good night’s rest Sunday night before flying home on Monday.

I laid my head to rest and dozed off. However, I was awakened by scratching sounds in my room. I got up to see what was going on and was shocked to see cockroaches scurrying about the room. I am attaching a video of one of them on the wall. Needless to say, this made me very uneasy and unable to rest. I gathered my belongings and made my way to checkout.

I have always thought of the Sheraton as a quality hotel and a hotel that I could count on to provide excellent customer service. This stay certainly did not meet that standard.

When I went to checkout and spoke to the young lady at the desk, she apologized and offered to provide me with points, as she informed me there was no night manager on duty at that time. Yet, I was awake, having to check out of my room at the wee hours of the morning, as I could not lay down or just sit in the room with the cockroaches.

I felt the need to write to you and let you know of my displeasure. Just as I would write a review for good service and post it on soci

Business Self

10/10

Exceptional

30 Oct 2024

Edwin

Prices

Business_and_leisure Family_with_children

2/10

Poor

28 Oct 2024

Donald

Didnt put me in a King. Sheets and bed was itchy. Connecting door was bad and people were load.

2/10

Poor

27 Oct 2024

Susan

The woman who checked me in was friendly, but didn't give me information i needed about parking and other amenities. I made sure to select a room that included extended parking, but when I got there they had no record of it so I had to pay an additional $50. The microwaves had been removed from the rooms and placed near the (out of order) ice machines, but there was no note telling us that. The ice machine on 3rd and 5 th were out of order, the one on 9th was just missing, so I ended up having to go to the bar. Again, there was nothing indicating this problem, causing me to waste my time looking.
The final insult was a lack of coffee in the lobby.
Our shuttle driver was great, but the overall experience sucked. We are going elsewhere next time.

Leisure Partner

8/10

Excellent

25 Oct 2024

Shawn

Enjoyed the stay. Check in staff was excellent. Check out staff was not.

Business_and_leisure Partner

2/10

Poor

23 Oct 2024

Debbie

Not very nice. Refridgerator broken, all ice machines but one, broken but you had to go floor to floor to figure that out. Pretty outdated, not very clean, and some staff, although nice enough, were not like the typicsl professional, uniform desk clerks. Eating, on phones ect in front of guests. Was disappointing but sheets were clean!

Leisure

10/10

Exceptional

23 Oct 2024

Exaubinglool310

Love it

10/10

Exceptional

21 Oct 2024

James

Nice hotel and airport shuttle was convenient

Leisure

10/10

Exceptional

20 Oct 2024

Danielle

needs complimentary breakfast

4/10

Poor

10 Oct 2024

Veronica

Needs update A/c was not working

10/10

Exceptional

10 Oct 2024

Frank

Friendly staff

Stayed here before will stay here again when flying out of DFW. Clean comfortable room, nice restaurant and bar not to mention several nice restaurants nearby. The best part is the free shuttle to and from the airport along with free parking.

Partner

8/10

Excellent

29 Sep 2024

Damon

Some of the staff was pleasantly friendly. Other than that the experience was pretty good

Leisure

8/10

Excellent

24 Sep 2024

Arvis

Breakfast should have been included.

Partner

4/10

Poor

20 Sep 2024

Druzilla

The staff were nice but I didn’t have hot water in the bathroom. The night courtesy shuttle driver was nice and friendly. Some of the rooms are a little dated and needed remolding. The thermostat in my room was on 67 with fan on high and the room never got cold. My coworker said he found a roach in his room.

Business