Name: Homewood Suites by Hilton Dallas-DFW Airport
Address: 2214 Grapevine Mills Circle West, Grapevine, 76051, US

10/10

Exceptional

22 Jul 2026

jose

first time love there pool hours are extended as so is check out mercedes at the front was sweet and nice great clean room and even as i left greeted by a mananger asking if everything was ok

2/10

Poor

20 Jul 2026

CARRISSA

The AC was broken in our room. They used a window unit in a large suite type room that couldn’t keep the room cold or even close to cold. This is a known issue and Google reviews show it has been an issue for 3-4 months at least

10/10

Exceptional

17 Jul 2026

Mitchell

Very friendly front desk. Rooms
Comfy and clean

Partner

6/10

Pleasant

14 Jul 2026

Deldrick

Ac didn’t work in 2 different rooms
Second room was better but still not great compared to Texas heat

Family_with_children

2/10

Poor

12 Jul 2026

Crystal

The AC was out in our room both nights we stayed there, there was black mold on the ceilings in both the bathroom and the vanity area outside where the sink was and the full-size refrigerator in our suite was leaking water which caught all over the floor. I have videos and photos the AC in our room was a portable one and it never reached below 76 to 78°. When I was asked to refund my money so I could go somewhere else I was told it could not happen because we booked through Expedia. I will say the front office ladies were as nice as they could be as well as the people who serve breakfast in the morning.

Family

6/10

Pleasant

01 Jul 2026

maheshwa

Dated property with old appliances. Fridge was not cold enough. Microwave didn’t function well.
Shower was weak. Pool was decent with a nice basketball court.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Adam

Walked in the room to find it hot, AC not working, and two portable units and a box fan left to keep it cool but not enough. This was for a living room space and two bedrooms. The front desk rep blamed it on Expedia, but I found out with Expedia that they should have pulled the room from the portal if it was not in good condition.
While at the front desk, he was unhelpful and unsupportive. I saw a paper on the desk with a printed chart of 10 rooms without AC and it indicated which had box fans vs portable units. My room had been like that since June 18th (we stayed the night of the 20th).

He didn’t offer anything for the inconvenience. I asked for him to look for another portable air unit, I asked for if there was another hotel I could get placed at, I had to ask for an additional box fan when he didn’t have another portable air unit. While waiting for box fan he decided to pause to help what appeared to be a family member (maybe adult son and granddaughter who walked behind the counter at the pc) staying at the hotel order pizza because that was more important than my hot hotel room.

Expedia was the one who had to force a full refund.
Not sure if they cleaned as a wristband for some event was left behind.

Family_with_children

4/10

Poor

11 Jun 2026

Carina

Rundown and a lot of things broken. And mosquitos in the rooms.

8/10

Excellent

10 Jun 2026

Fredrick

The mall is across the street

Family_with_children

10/10

Exceptional

27 May 2026

Jose Raul

Convenience and friendly staff

Self

2/10

Poor

25 May 2026

viviana

Very disappointed with our stay. We stayed multiple nights and unfortunately had a very poor experience. Housekeeping never came to clean our room during our stay. We were only given two towels for the room, and when we requested extra towels and pillows, no one ever helped us.

The room phone did not work, making it even harder to contact staff. Our requests were never addressed. The refrigerator barely worked and made loud noises all night, making it difficult to sleep. The A/C unit was extremely noisy as well.

The beds were very hard and uncomfortable, the sofa bed was terrible—you could feel all the springs, and the pillows were not comfortable at all. On top of that, the hot water was not hot enough.

Overall, this stay was very disappointing, especially for a Hilton property. We expected much better service, comfort, and maintenance. Unfortunately, we would not stay here again.

Friends_and_family Family

6/10

Pleasant

18 May 2026

CATHERINE GONÇALVES DA

I found the hotel with a smart location: close to the airport, 20 min from Dallas, 25 from Forth Worth and next to a giant shopping center with several shops and attractions (Legoland, Bubble World, Peppa Pig, Acquarium, etc.). Breakfast was pleasant and satisfying. I found the staff very polite and attentive. The space in the bedroom is great, very large and comfortable. The most critical point for me: cleaning. Really very flawed. Filthy curtains (with even ugly stains), carpet with a lot of dirt (the half stained from walking on it), under the sofa had food from I don't know how long ago, crockery very poorly washed. Anyway, it doesn't match a Hilton hotel and nothing you expect when you spend days away from home. Besides, the fridge didn't freeze anything, it was super old and the button is temperature adjustment was at least and broken.

Family_with_children

8/10

Excellent

15 May 2026

Tracy

My main complaint at this property is that i had to pay $12 to park my car in the parking lot. I was not aware that this property charged the parking fee so i was not happy when we were told we had to pay it. I have never had to pay an amount to park my car in a hotel parking lot where i was staying. This is a deterrent and i do not plan to stay at this property again. There are other hotels in the area that do not charge you to park your car in the parking lot where you are staying.

Partner

10/10

Exceptional

11 May 2026

Christopher

The room was super spacious and the hotel spotless. The staff were great to work with over our four day stay. They were friendly accommodating and helpful. Breakfast was consistently tasty and plentiful with a variety of choices. Checkout and check in was a breeze and the room itself was comfortable, clean and everything worked well. Hardest part was finding the location since the sign is easy to miss and the broken driveway was distracting. There was some construction but the windows were surprisingly helpful in keeping the noise out.

Partner

10/10

Exceptional

27 Apr 2026

James

Great breakfast!

Partner

2/10

Poor

27 Apr 2026

Jordan

Don’t stay here. The place is disgusting. When I got out of the shower, I went to dry myself off with the towel… I got a free human hair fur coat bc there was so much human hair on the towel. It was nasty.

The hotel is old and outdated. Gross. Smells. Rude staff. Understaffed.

The location is fine.

Spend the extra $50/night and stay somewhere else.

Self

2/10

Poor

24 Apr 2026

Anthony

Pretty run down hotel. Carpet was stained and sticky. Hot tub/Pool was very dirty with a band aid next to the hot tub for a couple days then it was broken for a couple days. The cockroach on the wall in my room on the last night really sealed the deal. The staff were very pleasant and helpful, but Hilton doesn't give them much to work with here.

Self

8/10

Excellent

22 Apr 2026

Federico

Hotel was fine. Some staff was helpful. Others weren’t. They were out of coffee but one employee was able to dog some up and bring it to my room.
At check in just asked if I was fine downgrading for the same price. I said no, they did it anyways.

10/10

Exceptional

07 Apr 2026

Anina

The place was super clean and awesome! Easy to find when driving and parking was easy. The only issue was the toilet flooded at one point, but staff was on it quick and fixed it up while we went out to eat! The room was comfy, the bathroom was beautiful and staff was very friendly! The breakfast was limited, but delicious and they had work out equipment and a POOL there! Didn't expect it, but it was awesome! Beautiful place, definitely would want to stay here again <3

Partner

2/10

Poor

03 Apr 2026

Roderick

I have been charged an additional amount after checking out of this property and have been unable to get a response as to what this charge relates to.

There is no mini bar or in room facilities or similar.

Communication from the team at the front desk was varied in experience depending on who was at the counter, so it seems this is the same with management.

The facilities themselves were fine. Dated, but fine.

Family_with_children

10/10

Exceptional

01 Apr 2026

Kristina

The breakfast was great every single day. Great selection for all of us in the group.

The staff at the front desk were always pleasant.

We will definitely stay here again on our next golf vacation.

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Patti

We loved the set up of the room. The two separate bedrooms were perfect. The sink dripped continuously. No one cleaned our room the three days were there. But… I would stay there again. It wasn’t the end of the world for us .

Family

10/10

Exceptional

27 Mar 2026

Karen

Yes though I don’t usually have breakfast

Self

10/10

Exceptional

27 Mar 2026

Malia

Had a great experience. The breakfast was a hot breakfast with multiple options. Would definitely stay there again. Staff were very kind.

Family_with_children

8/10

Excellent

24 Mar 2026

Shonda

While I appreciate certain members of the staff for their assistance, there were several issues during our stay that made the overall experience frustrating.

Communication between staff members needs significant improvement. Prior to our arrival, we called to inform the front desk that we would be arriving late due to unexpected car trouble, including two flat tires. Unfortunately, this information was not passed along during the shift change. As a result, when we arrived—tired and already stressed—we were told that no room was available for us, which was extremely frustrating. Thankfully, the staff on duty that night were helpful and ultimately accommodated us.

Additionally, there was a billing issue where my card was charged three times, totaling over $700, when the correct amount should have been $325. I sincerely appreciate Ms. Karen for resolving this matter promptly. I would also like to thank Ms. Latanya for assisting us in receiving our Hilton Rewards points.

While some staff members were very helpful and professional, others contributed to the lack of coordination and added unnecessary stress to our stay. Overall, there is room for improvement in communication and customer service consistency.

Family_with_children

8/10

Excellent

23 Mar 2026

Justin

Lovely room, it hadnt been cleaned

4/10

Poor

23 Mar 2026

Sheila

You can definitely tell it’s old, the plumbing is not the greatest. The floors are very dirty. They do not clean the third floor over night or take the trash. The walls in the room are dirty. Over all the plumbing was the worst part. You had to wait 30 minutes to flush the toilet.

Family_with_children

4/10

Poor

23 Mar 2026

WILLIAM

Maintenance person said they would clear the shower drain but never showed
Did not clean our room, we were there for 3 nights stay
The hot tub was open for 6 am I went in after 7 am - it was not hot and the area was not picked up or cleaned from the night before and no clean towels in pool area

2/10

Poor

22 Mar 2026

Felix

It had roaches in the room

Family_with_children

10/10

Exceptional

16 Mar 2026

JULIO

Good

10/10

Exceptional

15 Mar 2026

Cassie

Property was clean, staff was friendly, we didn't bring a pet, or use the other amenities so I cannot comment. I would stay here again. Its literally right next to the mall, you could walk. Nice area. There was some construction next door but no major issues. Some of the hotel could use some renovations in the near future though.

Family_with_children

8/10

Excellent

15 Mar 2026

Evelyn

Front desk staff was great, cleanliness of hotel rooms and dishes as breakfast not to much.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Evelyn

Staff at the front desk great however, the room was not very clean. And one on the cleaners was not very cleanly.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Elisabeth

The pull out mattress had someone’s clothes sticker on it still when we pulled it out and the mattress to it was very springy my children complained of backs hurting . The room had a weird smell but we just used air freshener and other than that everything was great . Wonderful staff everyone was nice.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Eva

Staff great.

Family_with_children

10/10

Exceptional

08 Mar 2026

Dayna

Everything was very nice and well kept

2/10

Poor

07 Mar 2026

Bree

My husband, our two young kids, and I just stayed at this hotel for what was supposed to be two nights (we left early on the second night because our room was so terrible)
I’ll start with the pros of this hotel: The location is great and the staff are very friendly. The rooms are equipped with a kitchen which is why we chose this hotel.
Now for the cons:
-When we first arrived at the hotel there was still a dirty bath towel hanging in our bathroom from the previous guest.
-After sleeping all night on the pillows we realized there was something red on one of the pillow cases (and it appeared it possibly hadn’t been changed after the previous guest)
-The kitchen was very outdated. The fridge and dishwasher particularly needed work (our fridge actually started leaking a significant amount of water on our second evening there)
-We pulled out the couch bed and it was FILTHY. we didn’t even sleep on it because it was so bad.

We ended up leaving early because the room was having so many issues. By the time our fridge started leaking all over the kitchen floor it was about 7:30 at night so we decided just to go home early rather than wait for maintenance to fix it or move us to another room.
The location of this hotel is great and maybe we just got a really bad room - but I personally can’t say that I’d recommend this hotel to anyone.

Family_with_children

8/10

Excellent

01 Mar 2026

Douglas

Hotel was nice, staff have not followed through on problems we had during our stay

Partner

10/10

Exceptional

01 Mar 2026

Cheryl

Excellent stay!

Friends_and_family Family

2/10

Poor

01 Mar 2026

Sarah

$12 parking in a self parking lot, under construction. Bed was not comfortable, woke up sore and did not sleep well.Staff was not friendly. $25 early check in fee with rooms available. Hotel was dated. Fridge in room had standing water. No finished cabinets under the sink, it was just the dirty floor. Cutlery was on top of dirty microwave because it did not fit inside a drawer. Pool and hot tub were murky and could not see to the bottom. Would never stay again, avoid this hotel. Motel 6 would have been better. Disappointed this hotel is a Hilton Brand.

Partner

6/10

Pleasant

22 Feb 2026

Khamiyer

The staff was courteous but the room wasn't cleaned correctly, there was trash right outside the door with pills on the floor and trash. In the restroom there was old urine on the toilet seat. Pet hair in the carpet, so we dealt with allergies the whole stay. The front desk personnel asked if we wanted to move rooms, but the other room wasn't worth moving to. We got cleaning supplies from her and just cleaned and disinfected the room. So far as the pills and trash outside the room she said housing would pick up it was never removed.

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Stephen

Room was decent. HVAC system needs updating. Couldn't get consistent temperature in room.

Refrigerator needs to be replaced.

Staff was pleasant.

8/10

Excellent

21 Feb 2026

Sergio

Good, clean room, would stay here again for sure

10/10

Exceptional

21 Feb 2026

Cherish

The Staff was super helpful and went above and beyond to resolve my reservation concerns when the Hotel was inadvertently overbooked for my original room request. Rooms are clean, and standard, all Staff members we engaged with were Super Friendly and Excellent Customer Service.

Leisure Family_with_children

10/10

Exceptional

16 Feb 2026

Kayla

They were so sweet and nice and the breakfast was better. Thank you for that.

Leisure

10/10

Exceptional

27 Jan 2026

Mary

Staff is wonderful, hotel was clean. Great place to stay with kids, gives you extra space so you don't feel so cramped and has a kitchen so you can save money while traveling as well. Comfortable beds and great breakfast. I would absolutely stay there again! Price was excellent as well.

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Harry

Room could have used some wiping on the walls in common area

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Tamara

Yes

Leisure Family_with_children

10/10

Exceptional

09 Jan 2026

Latosha

They were good wish you all had bacon for breakfast

8/10

Excellent

08 Jan 2026

Mubashira

Just need to upgrade few things

8/10

Excellent

05 Jan 2026

Brenda

Great location. Close to everything. Ladies at the front were very friendly and helpful. They text you to check on you. Great breakfast. Indoor pool. Quiet. Only issues is the room was freezing but it did warm up and they brought a heater in the meantime. And could stand to be updated some. But would definitely stay again.

Leisure Family

10/10

Exceptional

04 Jan 2026

Brandon

The staff was amazing and the lady doing the breakfast worked hard to keep it clean and always full of food! We stayed 3 nights and everything went great hot tub and pool were nice kids had a great time!

Leisure Family_with_children

8/10

Excellent

04 Jan 2026

Patricia

No issues during the stay. Room was clean and comfortable during the stay. Staff were friendly and responsive when contacted.

2/10

Poor

04 Jan 2026

Kasandra

The room it's self was gud but the ice box was mess up it was drop water and the tv keep mess up the burn keep mess up

Leisure Partner

10/10

Exceptional

01 Jan 2026

Luis

They take good care of everything friendly staff good rooms

8/10

Excellent

31 Dec 2025

Christa

The breakfast was good ok but didn’t have enough breakfast no eggs except one day and no bacon. The kitchen didn’t have a can opener I had to go buy one

Friends_and_family Family

8/10

Excellent

28 Dec 2025

shannon

We enjoyed our stay here. The only issue was our room wasnt flipped. They do every other day which is fine! The lady working saturday evening was able to get us what we needed but house keeping noted they came by our room. If they did nothing was left for us. This is my only reason for 4 stars.

Friends_and_family Family

2/10

Poor

28 Dec 2025

bryan

Very rude front desk and room was dirty

Leisure Partner

8/10

Excellent

22 Dec 2025

RALPH

Friendly staff

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Darla

This property was near the mall and has space for a family of 4.

Leisure Family

10/10

Exceptional

22 Dec 2025

Ronald

It was a good stay rooms comfortable and spacious

Friends_and_family Family

8/10

Excellent

21 Dec 2025

Marcy

Close to mall and downtown grapevine
Amy and Zara were great. They were very accommodating and helpful. Amy was always very cheerful and great the grandkids. Will definitely stay again

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Jacey

Clean rooms, great staff and customer service!

Friends_and_family Family

6/10

Pleasant

19 Dec 2025

Kimberley

The staff here are excellent and engaging. The room was comfortable and spacious. The bathtub was dated, and there is no wine glasses or wine opener in the kitchen. When we arrived I noticed a spill spot in the kitchen and trash on the floor of the bedroom. Later in the stay found a T-shirt left behind from a previous person. The hallways and the elevators are atrocious, It is hard to say when they were cleaned last. We grabbed breakfast twice and brought back to room and it was good, especially the croissants.

Leisure Partner

10/10

Exceptional

18 Dec 2025

Brenda

Great location and good customer services

Leisure Family_with_children

4/10

Poor

15 Dec 2025

john

Couple of the staff very rude. The breakfast was equivalent to a lower brand hotel. Did not give me a receipt at check out.

Friends_and_family Family

4/10

Poor

15 Dec 2025

Justin

The front desk guy was great. The lobby had been recently remodeled. The room though, I think the cleaning staff forgot some things. We had dirty towels in our bathroom still there. One of the beds had blood stain on the sheet and dog hair on the bed. The room was tired. Breakfast was missing a bunch of stuff you'd expect. There was eggs and half cooked hashbrowns... no meat and very low on bread selection. Waffle maker was on back order and there were no plates...only big paper bowls to use. Not a place we'd come back to, even at the price point.

Leisure Family

8/10

Excellent

07 Dec 2025

Paula

Overall good experience. Seen better breakfast selections but this was okay

6/10

Pleasant

07 Dec 2025

Thomas

Overall there is a need to pay more attention to cleanliness. From the dishes used for breakfast to the elevators to our room. We had to notify the front desk that our bathroom sink was clogged. Fortunately their staff was very quick to take care of and the sink was fixed. However for the price of the room and the fee for parking I would consider staying at a different hotel.

Business_and_leisure Family

10/10

Exceptional

06 Dec 2025

Theresa

Great staff . Room was clean .. very convenient to everything

Self

10/10

Exceptional

30 Nov 2025

Sam

Even though this hotel is a little bit dated, they really keep it clean. The staff is really friendly and just full of energy. The surroundings are unbelievably beautiful.

6/10

Pleasant

29 Nov 2025

Marianne

We were only informed at the hotel they had a policy that made us pay for parking every day we were there. Hotels.com needs to add that to their description.

Friends_and_family Family

6/10

Pleasant

29 Nov 2025

Kyle

At least they aren’t charging for parking, but breakfast big disappointment. Poor selection, very crowded. Pool in good shape.

Friends_and_family Family

6/10

Pleasant

29 Nov 2025

Drew

Staff was great. The sink had no hot water and it ran all the time.

8/10

Excellent

17 Nov 2025

Dena

Friendly staff. Nice room.

Leisure Family

6/10

Pleasant

15 Nov 2025

Jennifer

We enjoyed the hot tub and pool, there was a basketball court in the back and kept the kids happy. I had to plunge the bathtub so it would drain and the dishwasher didn’t work after the first day, but we had a great time!

Business_and_leisure Family

10/10

Exceptional

10 Nov 2025

Jesus

It was a good stay with a kind staff

Leisure Self

6/10

Pleasant

31 Oct 2025

Keenan

Everything was fine. Nothing amazing but nothing terrible. The freezer in the full size refrigerator would make a horrible intermittent howling sound so I ended up just unplugging the whole thing since I wasn’t using it.

Business

10/10

Exceptional

26 Oct 2025

Janice

Staff was friendly and held in my bag when I had a class
.

Business

10/10

Exceptional

21 Oct 2025

Jesus A

El cuarto con bastante espacios, lo cual a mis hijos les encanto.
El desayuno creo que puede estar un poco mejor pero para ser continental esta bien.

Leisure Family

10/10

Exceptional

20 Oct 2025

Roxanne

Breakfast was good

2/10

Poor

19 Oct 2025

Sarah

I will never stay here again. They tried charging us for the room twice during our stay AFTER I had paid when we booked 2 months prior. Also the lock on our door wouldn't work. There was no hole cut for the lock to go into, so it wasn't a malfunction, it intentionally wasn't working. Then they charged us for \"incidentals\" when we bought nothing from the store and left nothing broken or missing.
Staff was nice, it was decently clean, we didn't eat breakfast so I can't speak for it, pool area was decent enough and open until midnight, which is rare.
But after my card being shut off for suspected fraud, because they tried charging it so many times during our 2 night stay, I will definitely not stay here again. There are many more choices in the area that are better!
Overall it's a 1/10 for me.

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Olivia

We enjoyed our stay. The room was clean and comfortable. The staff were friendly and welcoming. Breakfast was a good variety of choices. This location was close to shopping and restaurants.

Family

10/10

Exceptional

17 Oct 2025

Johnny

Me and the wife enjoyed staying here. Big comfy and clean

Leisure Partner

10/10

Exceptional

15 Oct 2025

rachel

Ver clean, amazing check in

Business_and_leisure Family_with_children

2/10

Poor

11 Oct 2025

NISHAD

Air condition was not wlrking.They added a portable ac and the hot air was circulating inside.Iron was missing asked for one but never received.

10/10

Exceptional

10 Oct 2025

Ronald

Very nice lady at the front desk clean room very comfortable room

Friends_and_family Family

8/10

Excellent

01 Oct 2025

Tanya

Internet service was good, breakfast was good as well

Friends_and_family Friends

10/10

Exceptional

03 Sep 2025

Edna

Spacious

6/10

Pleasant

01 Sep 2025

Lauren

The hot breakfast was great and the indoor pool area was very nice. Room was very spacious. But we were there for 4 days, and housekeeping never came until two hours before our checkout time on the day we were leaving. So our trash was never taken out, towels never replaced, etc for our entire stay. Not a huge deal, just thought we’d get a little more service for it being a Hilton hotel. Also, the main areas and hallways were dirty. Floor especially. Needed a good vacuum on the carpets and a mop on the hard floors. Not a terrible stay, but expected more for the price and the name.

Leisure Partner

8/10

Excellent

18 Aug 2025

Tiana

Nice Hotel. Liked the kitchen we had.

Leisure Partner

6/10

Pleasant

17 Aug 2025

Jerri

Disappointed Customer

The lobby area was subpar; it could have been cleaned better. The sofa’s were badly stained in the breakfast area. The hallways on the way to our room had random particles, like it needed to be vacuum. The rooms where subpar for the price that was paid; they could have been cleaned better, there where like coffee splatters or rust on the side of the refrigerator; the floors had little crumbs like they needed to be swept; the pillows were flat in the room on the left; we saw a spider and cricket in the room in the right and there appeared to me mold or dirt on the molding around the tub. I was disappointed because I invited guest to stay with me and they were complaining.

Friends_and_family Family

4/10

Poor

12 Aug 2025

Ubaldo

I am considering other options in Grapevine!

I've been staying at this hotel for the past five years when visiting family in the U.S. This time, however, I noticed a significant decline in the property's condition, along with a lack of supervision and maintenance in the rooms.

My bathroom had several issues: the tub wouldn't drain, the shower head sprayed water everywhere, and the toilet sometimes malfunctioned, causing leaks and a lot of noise. There was a shortage of towels, and the soap dispenser was empty. The sofa bed also didn't have any bedding, and there was no bathmat.

Although I reported these problems to the front desk, it took a long time for anyone to address them. This slow response suggests a lack of staff. Another issue was the lack of daily housekeeping, which made the experience feel more like staying at a motel. I was quite uncomfortable and am now considering staying at the Hyatt Place or SpringHill Suites next door for my future visits.

Friends_and_family Family

4/10

Poor

12 Aug 2025

Ubaldo

Much to improve

I've stayed at this hotel for the last five years whenever I visit my family in the US. This time, however, I'm seriously considering looking for another option. The property seems neglected. My room (400) had a broken air conditioner, and the portable units they provided were unbearably loud. The bathtub drain was clogged, the toilet didn't work properly, and it was leaking water. The breakfast was also very poor. The only redeeming quality was the excellent service from the front desk staff.

Friends_and_family Family

10/10

Exceptional

06 Aug 2025

James

2nd time staying there, we will stay again.

10/10

Exceptional

03 Aug 2025

michael

Staff were excellent

6/10

Pleasant

02 Aug 2025

Ben

The staff was great! The pool was great! It was clean overall. We had some sticky floors in our kitchen area of the room that was gross. The complimentary breakfast was underwhelming in quality. The coffee wasn’t hot on multiple mornings. We were also charged a daily parking fee but there were multiple signs all over the parking lot saying that parking was complimentary for hotel guests only. I’m sure they get people trying to park with mall nearby but thought the signs were misleading for hotel guests being charged to park.

Leisure Family_with_children

6/10

Pleasant

27 Jul 2025

Scipio

I reserved a 2-bedroom suite with a full kitchen for a special sleepover for my daughter. When I was finally able to get into the room, it was clean and well-presented. However, several issues throughout the stay made the experience less than ideal.

First, my room was not ready at the 3:00 PM check-in time. I had arrived two hours earlier, understanding it might not be available, but upon returning at 3pm, I still had to wait an additional 45 minutes. While waiting in the lobby, I could hear the staff express frustration with the constantly ringing phone. While they answered politely, it was extremely uncomfortable.

The inside of the suite was spacious and tidy. Unfortunately, the living room TV was broken, showing pixelated, distorted images that made it unusable. I called the front desk. They offered to move us, but we opted to stay put and make do since we were already settled.

One of the bathrooms also had a broken bathtub stopper. It took a good bit of effort to get it open so the water could drain properly, which shouldn’t have been necessary in a hotel of this caliber.

The final disappointment came at breakfast the next morning, where there was visibly molded fruit in the fruit bowl. That’s a quality control issue that should’ve easily been avoided.

Overall, the stay wasn’t terrible, but a handful of preventable issues made it a less-than-smooth experience.

10/10

Exceptional

27 Jul 2025

Caitlin

I have to highlight the staff here, everyone was so nice and made sure we were comfortable and had a good stay. Amy was also beyond kind! We loved talking with her.

Leisure Family_with_children

4/10

Poor

25 Jul 2025

Vicky

Many items were in disrepair. It took 3 rooms to find one with an air conditioner that works. Both the stationary bike and the elliptical were broken and the ice maker in the third room leaked so badly that the ice formed an unusable solid blob.

Self