Gaylord Texan Resort & Convention Center

United States , Grapevine - TX
GRAPEVINE, 1501 Gaylord Trl
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100 reviews shown

10/10

Exceptional

27 Apr 2026

Samuel

Amazing they upgraded my room it was a treat

Partner

10/10

Exceptional

26 Apr 2026

Marci

10/10

Exceptional

25 Apr 2026

Patricia

Carolyn at check in was fantastic.

10/10

Exceptional

20 Apr 2026

Robert

Pretty nice. Might come again next year

Friends_and_family Friends

4/10

Poor

20 Apr 2026

Paul

Our hotel room's air conditioning did not work. The weather was not bad so we dealt with it. The stay was work related and we were in and out and did not have time to get corrected. I will be staying by the DFW airport again this week, just not sure if the stay was worth the $$$.

Partner

10/10

Exceptional

19 Apr 2026

roxana

Great stay!

Family_with_children

10/10

Exceptional

17 Apr 2026

Gillian

Gorgeous hotel, you get what you pay for…except parking. It baffles me that you have to pay for parking as a hotel guest. No one is walking there, so charging $30 a night for self parking is crazy to me.
Anyway, it is a gorgeous hotel, we had an atrium view room which we paid extra for. We had some food from the sports bar, it was decent, nothing to write home about.

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

Brian

The noise from construction was unbearable.

Partner

10/10

Exceptional

12 Apr 2026

maureen

What a gorgeous place. Staff was amazing and the whole entire atmosphere.Definitely would go back.

10/10

Exceptional

12 Apr 2026

David

It was beautiful. Really a bummer that they closed the outdoor pool for supposed work but nothing was being done. Wish they had at least let people in to sit out even if we couldn’t use the pool. Nowhere else to sit out but that pool so that wasn’t good. Disappointed

Family

6/10

Pleasant

08 Apr 2026

Ray

There was a youth competition going on during stay. For the price of room, wish the rooms were a little more sound proof

Partner

10/10

Exceptional

08 Apr 2026

Rosalia

The property is spectacular great family vacation.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Jack C

Beautiful, comfortable, and well-staffed property, but food choices on site are limited, expensive, and predominantly \"by reservation only\" on the weekends.

Self

10/10

Exceptional

05 Apr 2026

Richard

Came here for an anime convention, room was comfortable, great food options, the whole place is walkable and the atrium is big enough you can feel like you’re outside without dealing with the heat of being outside.

Self

10/10

Exceptional

02 Apr 2026

Cesar

Top resort in the area

Business Partner

10/10

Exceptional

31 Mar 2026

Erivaldo

Everything fine.

10/10

Exceptional

31 Mar 2026

Aaron

Can’t wait to come back

10/10

Exceptional

29 Mar 2026

Hooshang

We enjoyed our stay at Gaylord Texan. Friendly and professional staff and beautiful resort vibe

Partner

10/10

Exceptional

29 Mar 2026

Tom

All dining was very good, staff very friendly, a little disappointed that my vehicle was left outside even though paying valet for garage parking. Highly recommend the steak house.

Partner

10/10

Exceptional

29 Mar 2026

Becky E

The staff was very friendly and attentive. They were there to help before I'd realize I needed help.

The room was fine. The noise from the hall was loud.

Self

6/10

Pleasant

25 Mar 2026

John

I requested maintenance on a toliet that wasn't filling properly at 1:00pm on the first day of my stay and no one showed up or followed up with me

Business

8/10

Excellent

23 Mar 2026

Brienne

This property is gorgeous and had several great restaurants and bars onsite. We ate at the Riverwalk Cantina several times for lunch (buffet that was amazing) and dinner (full service). The servers and chefs were kind and friendly.

My only reason for 4 instead of 5 stars was the pool. For a resort this large and expensive, the outdoor pool seemed to be an afterthought. It was very small and crowded, with no seating available by 12PM. People were strewn about laying on the concrete pooldeck, and you had to be careful not to step on someone. The DJ was so loud that we couldn't hold a conversation without moving to the far side of the pool. We ended up laying on the pool deck our towels and stayed for about 3 hours. I specifically stayed here for the pool because it looked so relaxing online. It was anything but that. Very dissapointing. The 4 stars were from the top notch restaurants and the poolside food and drink.

Business

10/10

Exceptional

22 Mar 2026

Margaret

Gym was amazing

10/10

Exceptional

22 Mar 2026

DANIEL

They could use an adults only pool /hot tub area.
The outside pool was very full.
Overall loved our stay though

Partner

10/10

Exceptional

20 Mar 2026

Jesus

The staff was amazing!!!!

Family_with_children

10/10

Exceptional

19 Mar 2026

Kerri

4/10

Poor

19 Mar 2026

Jeremy

I was told upon check-in that there was construction going on in the area of our room. If I would have been notified in advance, I would have stayed at a different hotel. It was very loud until about 6pm. The executive suite was really basic. The room was very noisy at night. We could hear the squeaking of the elevator cables and gears all night long. The construction work started up about 9am the following morning, so it was a very noisy stay the entire time. The staff was very courteous though. It was a horrible experience for our first time.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Irma

There was a convention of bunch of high schools. Lots of kids running around and making noise at late night.
They put us in the vine tower with all the kids were.
Wy husband had to call concierge to complain about the noise.?

Partner

10/10

Exceptional

12 Mar 2026

Kay Lynn

The Taylor Texan is a great place to stay! I was a little disappointed in the food at the Cantina restaurant and the limited choices at the Marketplace. But, it was still a comfortable, clean and fun place to stay.

Self

10/10

Exceptional

11 Mar 2026

RAVINDRANATH REDDY

Exceptional stay!!

Family_with_children

10/10

Exceptional

10 Mar 2026

Kimberly

I’ve slept like a baby because my hotel room is so quiet, and the bed is so comfortable. The conference meeting rooms are cold, which most people prefer. The central atrium is really beautiful. I’ve enjoyed sitting on the veranda, enjoying coffee each day.

Self

10/10

Exceptional

01 Mar 2026

MARIE

Clean, friendly staff, overall creat experience. Loved Christmas village and experience!!

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Robert

Everything was perfect!

Business

10/10

Exceptional

24 Feb 2026

Douglas

Nice clean room

8/10

Excellent

18 Feb 2026

Tad

Once at the Gaylord it was great. Customer service, the room, the scenery was great. The 2 negatives I took away was having to pay for parking when you own all of the property with nothing else around you. 2nd, you can not call directly and get ahold of someone at the front desk. The system is set up to use AI.

10/10

Exceptional

17 Feb 2026

Carmen

Great

10/10

Exceptional

16 Feb 2026

Horace

Courteous staff (Lauren was particularly helpful when we had challenges with our room keys).
Clean, comfortable rooms and great amenities.

Leisure Partner

6/10

Pleasant

16 Feb 2026

Vincent

The alarm went off for an hour in our room as well as kids running around at 2:00 am. Other than that, it was a 5 star stay!

2/10

Poor

08 Feb 2026

Connie

Room beds and pillows hard toilet water wouldn’t flush and charged 2 for parking

10/10

Exceptional

04 Feb 2026

Vanessa

Great stay! I’ve experience was amazing!!!!!

Leisure Family_with_children

8/10

Excellent

01 Feb 2026

Drew

Very friendly staff. Servers were very sociable.

Partner

8/10

Excellent

29 Jan 2026

Dawn

Room was beautiful and the staff was friwndy

10/10

Exceptional

26 Jan 2026

Mary

Clean rooms, sweet staff, awesome amenities and a great experience!! Totally loved it

Leisure Partner

2/10

Poor

25 Jan 2026

Steven

From the time we checked in we had problems. The last at the front desk seemed confused. She couldn’t find our reservation after multiple attempts and providing her with the reservation number. She directed us to the parking garage and assured us the room key would allow us access to the garage. The key was not activated to access the garage upon arrival and our departure. That is extremely frustrating when it is 15 degrees outside and there is 6 inches of snow on the ground. To add to our dissatisfaction with national cheerleading completion was in town for the weekend. Of course this place has giant convention centers and lots of conventions so that is perfectly understandable. However, when each group of cheerleaders/dancers are allowed to celebrate, yell and scream until 2 am in the atrium that is ridiculous! We payed $400 per night and expected a higher level of decorum and customer service. To add to that, the service at the river walk restaurant was poor. We were ignored after ordering our drinks and had to eventually complain to the manger because our table was ignored over and over again. This is a beautiful hotel with lots of amenities, but we were not impressed. We would like to be compensated for our numerous intances of inconvenience!

Leisure Family_with_children

10/10

Exceptional

21 Jan 2026

Julie

Yes

10/10

Exceptional

16 Jan 2026

Giovanni

All very excellent

Leisure Partner

2/10

Poor

15 Jan 2026

Ottello

I was informed just a few hours before my arrival that there was no room available and that they would have to put me up at another hotel. No real reason.

Leisure Partner

10/10

Exceptional

14 Jan 2026

Kelly

Nice

10/10

Exceptional

08 Jan 2026

Priscila

Room spotless and very kind staff.

Leisure Family

8/10

Excellent

08 Jan 2026

Alexis

The room was very clean and most of the hotel. But our hall was under construction and the cleaning crew had taken over the hall
And it was hard to get out or our floor. Also even though the hall had construction it’s wall paper was dated

Family

10/10

Exceptional

08 Jan 2026

Leydin

Everything was amazing

10/10

Exceptional

07 Jan 2026

HECTOR

Everything was excellent!!

Leisure Family

6/10

Pleasant

07 Jan 2026

Roger

Ok - phone did not work and they made no attempt to fix it

Partner

10/10

Exceptional

04 Jan 2026

TABITHA

Resort is beautiful… massive!
Room was clean and comfortable … slept great!
The restaurant Texan station was great and had a good selection and reasonably priced. Ol Hickory was phenomenal!!!!
… didn’t experience the other restaurants since we only spent 2 nights.
Room service fell flat … food took over an hour and it was barely warm and there was no microwave to reheat any of it … additionally the bacon was missing and when I inquired, they expected me to wait an additional 45 - 60+ min … won’t do that again!!! Nonetheless, I had to leave the facility to eat a hot breakfast!!
Other than that I had an enjoyable time at the resort … will revisit if in the area.

Partner

10/10

Exceptional

03 Jan 2026

Leanna

We had a great time! There was so much to do and the accommodations were amazing!

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Norma

Very big place , friendly staff, enjoyedmy stay. Loved that they have a variety of restaurants. Big plus to the old hickory steakhouse, it was an amazing experience. We do plan to come back again.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Brian

Amazing property! So many family activities!

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Hector

Everything was perfect for my family of 4

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Alvin

This is amazing property however there are two things I didn’t like. One was the distance you have to walk from the parking garage to your vehicle. Two was the limited sitting area for the Christmas presentation mostly everyone had to sit on the floor too ear . Besides that it was a great place to visit.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Fred

The staff were excellent. The rooms were clean and beautiful. It was our 49th wedding anniversary and we were treated exceptionally well. An upgraded room and free desserts. We love the Gaylord Texan!!

Leisure Partner

2/10

Poor

02 Jan 2026

Yenelia

To have to pay for everything separately like the ice the parking when you already paid for the hotel room Thats ridiculous.

Leisure Family

4/10

Poor

02 Jan 2026

Hazem

The 2 stars rating is because the place was very beautiful during Christmas but was so packed that every request took more than 1.5 hours. We needed pillows for the kids and that took several phone calls to get the pillows. The wait for food and standing in line wasn't worth it. Also, the rooms were OK, but for the price paid they weren't. There was only basic bathroom toiletries!

Leisure Family

10/10

Exceptional

02 Jan 2026

Tabbie

Great stay

6/10

Pleasant

01 Jan 2026

Geisha

The Gaylord Texan is enormous. It lacks personal service. Check in process was slow and inefficient. Rooms are dated. Bathroom too small. A totally mediocre experience.

Friends_and_family Friends

4/10

Poor

01 Jan 2026

Dulce

Sadly I had great expectations. As soon as I did my check in they changed the room I payed for another with view to the parking lot, a very noisy room and the guy that did the check in promised one thing and delivered something really different.
This had never happened to me before and the hotel is not cheap, so at least they should have kept their word and given me the room they promised .

Leisure Self

10/10

Exceptional

01 Jan 2026

Bryan

Wonderful resort and hotel

Family

8/10

Excellent

01 Jan 2026

Jennifer

Huge, beautiful hotel/resort. Lots to look at and do. The rooms were just average. At $600 per night, I expected more. At the very least, I expected superior cleaning. Lipstick scribbles on the bathroom door...sorry, Gaylord, you're not the Motel 6. Do better.

Friends_and_family Family

6/10

Pleasant

31 Dec 2025

Darla

Room one was perfect. Room two wasn’t ready until after 6 pm. Not optimal for us at all.

10/10

Exceptional

30 Dec 2025

Alma

Loved

Family

4/10

Poor

29 Dec 2025

Jade

In one word: disappointing. In 3 words: waste of time.

Let me explain.

The good: clean rooms, clean hallways, comfy beds.

The bad: there is no point in booking a room here, since for all restaurants, services, attractions, anyone who is not a guest can come in and use those services/attractions/restaurants. The parking costs the same whether you're an overnight guest or not.

The main problem is: we wanted to dine there, and there was ZERO availability at any of the restaurants, on a Sunday evening. They did not sneak us in even though we were hotel guests. The only restaurant that had some availability had a 2.5 hour wait, and had nothing that was kid friendly.

In brief, you care for the attractions? Stay elsewhere, reserve online ahead of time, come park (and pay the same $29+tax like non-guests pay).

A few more nits:
1. The Marriott app said parking was $25+tax, we were charged $29+tax
2. Many elevators we used had buttons that didn't work

It was a major waste of time for us (time is a lot more precious than money).

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Diane

the hotel is beautiful but room is not worth 400$

Friends_and_family Family

4/10

Poor

29 Dec 2025

Rick

Facility was clean, parking was really bad, Valet was full and very disorganized, self park was almost $30. This is basically a tourist trap.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Aws

Staff were super friendly and very professional. All activities were well organized and fun!

Leisure Family

8/10

Excellent

28 Dec 2025

Neil

Parking should be free for residents and or military/veterans. The hotel's already making money from visitors. I only gave 4 stars because the rooms are now dated.

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Gonzalo

*Lake view was great.
*Parking was great when not in peak periods.
*Room was clean.
*Carolyn at Check-in was knowledgeable, friendly and professional.
*Ms. Toyota at the ICE! Guest Services booth as an excellent resource. She was friendly and eager to help us answer our questions.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Karly

Amazing to visit a Christmas time

6/10

Pleasant

27 Dec 2025

Yaneth

The rooms it’s ok no clean enough but still good

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Andrea

Nice

10/10

Exceptional

26 Dec 2025

Diane

Beautiful hotel decorated nicely for Christmas. The hotel is conveniently located close to downtown (Main Street) for shopping, bars and other restaurants. The Gaylord had Santa, Gingerbread house making station and the ICE show for those with children. Parking at the hotel is very expensive at $29 a day.

Leisure Partner

10/10

Exceptional

26 Dec 2025

SHANEEK

We had a great experience at the Gaylord. We stayed in the Hill country tower. The rooms had nice amenities and refrigerators. The staff was very nice and accommodating even with tons of people everywhere.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Steven

Parking easy and straight forward

Friends_and_family Family

8/10

Excellent

24 Dec 2025

Jennifer

Atmosphere for this time of year. Friendly staff.

Partner

8/10

Excellent

24 Dec 2025

Sapphire

Everything went well but the Starbucks in the lobby needs a lot of work when it comes to customer service

10/10

Exceptional

24 Dec 2025

Jamie

Friendliest staff ever! Every single person that worked there no matter their position was amazing! The resort is beautiful and the kids asked if we could make it an annual trip. We loved all the activities for the kids, truly brings the Christmas magic!

Friends_and_family Family

8/10

Excellent

23 Dec 2025

Debra

Decorations were breathtaking. Staff were kind and helpful.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Room was fine. Its a very bust hotel during seasons. Took 30 min to chk in but rest and the property was amazing

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Raul

Great customer service.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Stewart

Amazing amenities

10/10

Exceptional

20 Dec 2025

JENNIFER

Very beautiful

10/10

Exceptional

20 Dec 2025

Cara

Amenitie; always live the holiday decorations

Leisure Family

6/10

Pleasant

19 Dec 2025

ivan

There’s was a huge line to check in almost 35 mts wait time

Leisure Family

6/10

Pleasant

19 Dec 2025

Karen

Information about amenities that were not available.

Friends_and_family Friends

10/10

Exceptional

14 Dec 2025

David

The staff was very helpful and the resort itself was very nice.

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

Cathy

2nd visit for us. Hotel was completely packed with people, not much walking room at all. Not a fan of the 21% service charge attached to already overinflated pricing. Our room this time was not at all worth the charge. Also charged for every single thing you can imagine, even for WiFi. Our first visit was a much more enjoyable stay. Long lines for restaurants and attractions, entirely too many people packed in the place. We will never visit during the holiday season again, and honestly probably wouldn’t stay
there again - it’s just not worth the ridiculous rates they charge.
period.

Leisure Family_with_children

10/10

Exceptional

13 Dec 2025

Michael

Excellent

10/10

Exceptional

12 Dec 2025

Daniel

Everything was quite above and beyond!

10/10

Exceptional

12 Dec 2025

Jeri

Loved the decorations, the staff were very attentive and knowledgeable. Enjoyed they put the customers staying at the hotel first in line for restaurants and the activities. Cannot wait till next visit!

Leisure Family

8/10

Excellent

09 Dec 2025

Cindy

The room was clean, the staff was efficient. They told us we would be charged for one day parking, but they charged us 139.95 for the stay. Unsure what this was for since parking was 29.00

Business

10/10

Exceptional

08 Dec 2025

Ridge

Clean room

Leisure Family_with_children

10/10

Exceptional

08 Dec 2025

Mary Rudd

Staff was curteous and the room was quiet, conducive for sleep