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kyoto ITOYA hotel

Kyoto · Japan

712 Yakushimacho, Shimogyo-kuView location

9.2/10Excellent495 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.0/109.0
Condition9.2/109.2
Location8.8/108.8
Neighborhood8.8/108.8
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About kyoto ITOYA hotel

This 10-story hotel offers designated smoking areas and a variety of dining options, including a restaurant, coffee shop, and bar/lounge. Start your day with a continental breakfast (fee applies).

Stay connected with complimentary wired and wireless internet access in your air-conditioned room, which also features a refrigerator, phone, desk, and coffee/tea maker. The hotel provides dry cleaning/laundry services and a 24-hour front desk. Bathrooms include complimentary toiletries and bidets.

Located in the heart of Kyoto, kyoto ITOYA hotel is within a 15-minute walk of Nishiki Market and Kawaramachi Street, and a short distance from Shijo Street. Kansai International Airport (KIX) is the preferred airport.

Read more about this hotelShow less

A stay at kyoto ITOYA hotel places you in the heart of Kyoto, within a 15-minute walk of Shijo Street and Nishiki Market. This hotel is 0.6 mi (1 km) from Kawaramachi Street and 1.7 mi (2.7 km) from Kiyomizu Temple.

Make yourself at home in one of the 64 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless internet access is available. Bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as desks and coffee/tea makers.

Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk.

Popular amenities

Free WiFi
Dining services
Concierge
Laundry
Smoking areas
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM

Hotel policies

No cribs (infant beds) available Unicode Support true Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

    We have included all charges provided to us by the property.

  • You need to know
    • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Special Instructions
    To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Please note the hotel will accept luggage prior to check-in, but guests will be unable to check in until 3 PM. Housekeeping service is provided for stays of 5 nights or more. Additional housekeeping service is available on request for a fee and must be requested the previous day. Trash collection and towel exchange service are provided daily for all stays.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Optional fees
    • Fee for continental breakfast: approximately JPY 1800 for adults and JPY 1800 for children
    • Housekeeping is available for an additional fee and varies based on length of stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

    English

Nearby attractions

Shijo Street 0.5 km / 0.3 mi
Nishiki Market 0.9 km / 0.6 mi
Kawaramachi Street 1 km / 0.6 mi
Kamo River 1.1 km / 0.7 mi
Higashi Honganji Temple 1.1 km / 0.7 mi
Lake Biwa Canal 1.2 km / 0.7 mi
Kyoto Shinkyogoku Shopping Street 1.2 km / 0.7 mi
Teramachi Street 1.3 km / 0.8 mi
Kyoto Tower 1.4 km / 0.8 mi
Kiyamachi Street 1.4 km / 0.9 mi
Kenninji Temple 1.4 km / 0.9 mi
Kyoto International Manga Museum 1.4 km / 0.9 mi
Pontocho Alley 1.5 km / 0.9 mi
Kyoto Station Building 1.5 km / 0.9 mi
Minamiza Theater 1.5 km / 1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 64
  • Single rooms: 16
  • Twin rooms: 32
  • Double rooms: 16
  • hotel
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  • MasterCard
  • Visa
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
Show 31 more facilities & services
  • Entertainment Area
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Car hireExtra charge
  • Room serviceExtra charge
  • Laundry service
  • Bicycle hire service
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Smoke detector
  • Hotel safeExtra charge
  • Lift access
  • Concierge
  • Luggage roomExtra charge
  • Clothes dryer
  • Electric kettle
  • Towels and bed linenExtra charge
  • Café
  • Bar
  • Restaurant
  • Smoking area
  • Breakfast room
  • Game room
  • MassageExtra charge
  • Breakfast
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    kyoto ITOYA hotel

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE NON SMOKINGTRIPLE • NON SMOKINGTPL.NM

    Photos are not available for this room type.

    kyoto ITOYA hotel

    TRIPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM

    Photos are not available for this room type.

    kyoto ITOYA hotel

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    kyoto ITOYA hotel

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKINGDBL.NM-QN

    Photos are not available for this room type.

    kyoto ITOYA hotel

    DOUBLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMY NON SMOKINGDOUBLE • ECONOMY NON SMOKINGDBL.EY-NM

    Photos are not available for this room type.

    kyoto ITOYA hotel

    DOUBLE ECONOMY NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    kyoto ITOYA hotel

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    kyoto ITOYA hotel

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    kyoto ITOYA hotel

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    kyoto ITOYA hotel

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SEMIDOUBLE NON SMOKINGSINGLE • SEMIDOUBLE NON SMOKINGSGL.SD-NM

    Photos are not available for this room type.

    kyoto ITOYA hotel

    SINGLE SEMIDOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SEMIDOUBLE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SD-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR NON SMOKINGTWIN • SUPERIOR NON SMOKINGTWN.SU-NM

    Photos are not available for this room type.

    kyoto ITOYA hotel

    TWIN SUPERIOR NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMYDOUBLE • ECONOMY • 1 Bedroom • 17 m²DBL.EY
    DOUBLE ECONOMYPhoto unavailable1 photo

    kyoto ITOYA hotel

    DOUBLE ECONOMY

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    17 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY

    Room amenities

    • Shower: 1
    • Toiletries
    • Slippers
    • Housekeeping
    • Bathtub: 1
    • Hairdryer
    • TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU-1

    Photos are not available for this room type.

    kyoto ITOYA hotel

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about kyoto ITOYA hotel

9.2
Excellent
495 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.0 /10
Condition
9.2 /10
Location
8.8 /10
Neighborhood
8.8 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
01 Aug 2026
Bruce
Everything was wonderful!!
10/10
Exceptional
06 Jul 2026
Liya
The room is relatively big for Japanese standard, big enough for 2*28” case opened. 2 complimentary drinks provided at check in. Staffs collect garbage and changes towels every day. Very good hotel and will stay again when I come back to Kyoto
Family_with_children
10/10
Exceptional
02 Jul 2026
Anthony
Great spot
Friends
8/10
Excellent
31 May 2026
VIPUL
No amenities, extremely tiny rooms
Family
10/10
Exceptional
30 May 2026
Josephine
Property was clean, staff are very helpful and near station , next to family Mart and more and places to go for visit.
Friends
8/10
Excellent
11 May 2026
heather
Decent hotel if you just want to sleep in your room. Decent location. Staff do not go above and beyond to make your stay better.
Family_with_children
10/10
Exceptional
08 May 2026
Suha
Location , and everything about the hotel was great, this is my second time here, but if you are staying for longer than one day, then don’t bother taking the breakfast because it is limited to a few dishes and you get totally sick of it by day two , it is also not filling at all, next time I stay here , I will skip breakfast for sure .
Partner
10/10
Exceptional
25 Apr 2026
Marcos
Great hospitality! Very central
Partner
10/10
Exceptional
17 Apr 2026
Alexandra
Very clean room
Partner
10/10
Exceptional
12 Apr 2026
Darlene
Wonderful place to stay, amazing staff and walkable location. Would definitely stay here again. Breakfast was great!
Family
10/10
Exceptional
08 Apr 2026
Jen
We thoroughly enjoyed our Kyoto Itoya Hotel experience, it is in a great location, nice & quiet area but very easy to get around and find places to eat with easy access to train station. Would highly recommend!
Partner
10/10
Exceptional
01 Apr 2026
Ying Sheng
Great Location | Spacious Room | Great Staff | Clean
Friends
10/10
Exceptional
27 Mar 2026
Brendan
Good location and walking distance central to Kyoto. Easy check in, friendly staff. A free evening drinks which was a nice bonus
Partner
10/10
Exceptional
24 Mar 2026
Julia
Awesome place to stay at! Close to the shopping malls and to the station! Place was huge compared to the other hotels we stayed at!
Family
10/10
Exceptional
19 Feb 2026
Jerome Aaron
Helpful and very accommodating staff. Would highly recommend
10/10
Exceptional
30 Dec 2025
Hector
Everything was awesome!
10/10
Exceptional
10 Nov 2025
Lining
Good location, clean room, spaces room
Leisure Friends
8/10
Excellent
23 Jul 2025
Martha
Staff is very friendly and helpful. Rooms are a bit on the smaller side but still very nice and comfortable. 100% recommend it is located very close to the subway stations!
Leisure Family
8/10
Excellent
22 Jun 2025
Robert
Very convenient location with very good restaurants in easy walking distance. Taxis pass by all the time. Rooms are typically small. Friendly and helpful staff with good English.
Leisure Partner
10/10
Exceptional
19 Jun 2025
Wing Sze
I love this cozy hotel. Walkable distance to subway and restaurants. Only 10 mins walk to Ginza. Most important they provide free tea and coffee throughout the day.
Leisure Friends
10/10
Exceptional
04 May 2025
Graham
I liked that it was close to shopping and public transport. Family Mart on the doorstep. Our room had no window as I’d was close to the building next door. Didn’t bother us too much because we were only inside to go to sleep.
Leisure Partner
10/10
Exceptional
08 Apr 2025
Yuheng
Great location friendly staff
Leisure Family
10/10
Exceptional
04 Apr 2025
Mani
Clean and comfortable rooms. Check in was a breeze. Hotel staff are kind helpful and courteous
Easy bus ride to all places and subways are also close by
10/10
Exceptional
02 Apr 2025
Clarisse

Lovely staff and clean and comfortable hotel!

Lovely comfortable stay in Kyoto, the staff was amazing, room was comfortable. Quiet area with a restaurants and convenience stores around. It’s a few blocks away from subway and bus lines but also somewhat walkable 20 mins to heart of Kyoto. But after being tired from walking all day, it was tiring walking back from bus stop.
Self
8/10
Excellent
01 Apr 2025
Lisa
The property was good, staff were friendly, and they even offered a voucher for a soft drink/wine during our stay. My only complaint is that the room was very tight. We had a corner room with three twin beds so there was no room for our suitcases. We had to move a chair out o the room to put a suitcase under the desk. Otherwise room was clean and our stay was pleasant.
Leisure Family
8/10
Excellent
25 Mar 2025
Kevin
Overall, the property was good. It was in a good location with food and station options. The service and employees were good and they went out of their way to help. The only thing that I was a little disappointed was the hotel charged us 300 yen for additional towels.
Leisure Family_with_children
10/10
Exceptional
22 Mar 2025
Inna
We stayed four nights and enjoyed our stay. Location was excellent, room was spacious, based on Japanese standards. Service was good.
Friends_and_family Family
10/10
Exceptional
02 Jan 2025
Tracy
We liked that the room was as bigger than other hotels we had and also that the bath was bigger too.
Leisure Family
10/10
Exceptional
30 Dec 2024
Miguel

Guam visitor


The staff were friendly, the room was clean, and the location was excellent, with close proximity to major tourist attractions
Friends_and_family Family
10/10
Exceptional
22 Oct 2024
Stuart

Great Kyoto Experience

The folks at Kyoto Itoya did a great job of making me feel welcome. They explained everything I needed to know about my room. The loaner umbrellas they provide are great for walking around the city. The small cafe on the second floor is really nice. Very central location, easy to walk from there to public transport. And they support luggage delivery, and helped me get my luggage sent on to my next hotel, which was a tremendous boon.
Friends_and_family Friends
10/10
Exceptional
06 Oct 2024
Daren
Best customer service. Very clean hotel and staff is amazing, 10/10!
Leisure Family
8/10
Excellent
18 Sep 2024
Charalampos
Very polite staff, room is rather small for 3 persons. Wifi at room (7th floor) was not working (no Internet). Good location close to city centre by walk.
Leisure Friends
10/10
Exceptional
22 Aug 2024
Kanghoe

Good hotel

I made the decision because of the price, but when I arrived at the accommodation, I was happy to receive a welcome coupon. And the height was the old key, so it represented the atmosphere of Kyoto well. And I liked the size of the market because I was staying alone.
Self
10/10
Exceptional
21 Aug 2024
Hsin-Ya
The breakfast was of great quality. I like that the location is relatively walkable/just a short cab ride away to different sites. The surrounding area is quiet and makes you feel like you are a part of the everyday scenery. It would be better if the hotel can provide lotion in addition to the shampoo/conditioner/body wash. The hotel doesn’t provide daily cleaning (only towel change and taking out trash) unless you stay for more than four nights. Slightly more frequent cleaning would be a huge plus. We stayed for three nights and as much we tried to keep the room clean, the floor still gets a bit messy. Overall a very pleasant stay and the staff is friendly and helpful.
Leisure Family
8/10
Excellent
05 Aug 2024
Ying
The staff were all very nice and super helpful. Room service was very nice as well and respectful of our space and personal items. It was unfortunate that there was no coin laundry or laundry machines inside the hotel, but the laundry rooms were a very walkable distance. Other than that, we had a very nice stay!
Leisure Friends
10/10
Exceptional
21 Jul 2024
Lady Janine
Amazing hotel
Leisure Family_with_children
10/10
Exceptional
15 Jul 2024
Fabio
Super clean and modern. Very pleasant stay !
Leisure Family
8/10
Excellent
03 Jun 2024
Peter
Pleasant and convenient hotel.
Leisure Family
8/10
Excellent
19 Apr 2024
Anna
It was a great place to rest. Bus 26 stops right in front from the train station ,and the subway station is just 2 blocks away. Lots of restaurants nearby.
Leisure Family
8/10
Excellent
18 Apr 2024
Marion
Property and room were very good. We didn’t like the pillows though. They were very hard. Otherwise we enjoyed the spacious room and location.
Business Family
10/10
Exceptional
17 Apr 2024
Cory
Very spacious and clean. Upscale feeling.
Train was a bit noisy on that side of Hotel.
Leisure Family
10/10
Exceptional
16 Apr 2024
Susan
Clean and great location. Not much space for luggage but still value for money. Should make clear that there is extra charge for towels and pillows. when booked for a family of 4 only 2 sets are provided because it was a twin room. I would rather the fee for addition towels etc is added to the total cost of the room.
Leisure Family_with_children
10/10
Exceptional
30 Mar 2024
etsuko

They answered everything I asked with patience.
Food at the restaurant was good. Nice to have a quiet place to eat.
Leisure Family
8/10
Excellent
17 Mar 2024
Verified traveler

Good stay

Nice place, but it seems the building is on the \"older\"/aged side. The room I was assigned to had cracks in the wall, but nothing big. The amenities indicate laundry facilities, but it is more a laundry service that the front desk will receive and do it for you, it's not a self-service laundry room. Aside from this, it was a nice stay, staff is very nice.
Self
10/10
Exceptional
08 Dec 2023
Erin
This is the 2nd time we’ve stayed here. It’s clean, modern, walkable, safe, affordable and staff is friendly and helpful.
10/10
Exceptional
14 Nov 2023
Meryl
The reception staff were very very helpful and went out of their way to ensure that our travel plans were met.
10/10
Exceptional
12 Nov 2023
Maria
Central to everything and within walking distance to train station, this was the best hotel experience.
Leisure Family
8/10
Excellent
11 Nov 2023
Alicia
Overall, the hotel was safe, convenient to walk, and comfortable for our family stay of 3 nights. The decor was modern.
Leisure Family_with_children
10/10
Exceptional
28 Oct 2023
Jeanny
Staff were lovely and helpful. The hotel itself is clean and spacious for 2 people - our room was perfect and the bathroom was nice and spacious as well.
Leisure Partner
10/10
Exceptional
23 Oct 2023
Helen

Great Find!

Very clean comfortable hotel with a nice bright well lit spacious bathroom. Breakfast was a nice touch and service as impeccable. Great location within an easy walk to Kyoto Station, even with luggage.
Partner
10/10
Exceptional
08 Jun 2023
Jaime R
Staff provided helpful information
Leisure Family
4/10
Poor
15 Apr 2023
Moshe

Too small

Small room, not comfortable for couples
Partner
8/10
Excellent
10 Apr 2023
Lallaine
We stayed at this hotel for 4nights. The size of the room and washroom was good for a family of three. The bed and pillows was comfortable. The location of the hotel is accessible to subway/metro and bus station. It's also near 7-eleven and other restaurants. The staff was helpful and accommodating.
Leisure Family_with_children
10/10
Exceptional
03 Apr 2023
A

Good stay

This hotel has everything you need with reasonable price. Highly recommend.
Partner
10/10
Exceptional
17 Nov 2019
Dori
We really enjoyed staying here! This hotel is centrally located, but still quiet and comfortable. And the room was very spacious, especially for Japan.
Friends_and_family Friends
10/10
Exceptional
12 Nov 2019
Candice
Convenient location to metro stops, restaurants and convenience stores. Very clean and efficient space. We enjoyed the many small but detailed Japanese hotel amenities such as an air freshener spray and a full set of toiletries. The staff were incredibly friendly and courteous as well.
Leisure Family
10/10
Exceptional
12 Sep 2019
Verified traveler
The staff were excellent and attended to requests promptly. I liked the layout of the rooms also.
Leisure Family
8/10
Excellent
23 Aug 2019
Verified traveler
The check in is exactly at 3pm without exception. So at 3pm everyone that is waiting in the lobby lines up (and waits in the line) to resister.

Flexibility of accessing rooms once they have been cleaned and checked would go a long way in improving their customer service.
Business_and_leisure Friends
10/10
Exceptional
02 Aug 2019
Verified traveler
Good air con, easy location near two train stations and bus stop
Leisure
8/10
Excellent
24 Jun 2019
Verified traveler
New, clean and convenient location. Bit small for more than two people
Leisure Family
10/10
Exceptional
10 Jun 2019
py
Hotel location was excellent, walking distance to shijo and gojo stations with lots of food options and convenience stores in the vicinity. Staff service was really good too
Leisure Family
10/10
Exceptional
28 Apr 2019
Verified traveler

Would stay again!

Really recommend - room was spacious for the area. The communal cafe was really nice too.

We hired bikes which was really simple to do.
Partner
10/10
Exceptional
22 Apr 2019
Garry
Really liked the room layout. Excellent location, close to stations etc. Efficient, friendly service.
Partner
8/10
Excellent
22 Apr 2019
Molly
Nice hotel in Kyoto. The facilities were all updated and the room was nice. The room was comfortable but a tiny bit crowded with 2 suitcases (typical of cities in Japan, though). One minor thing was the elevator - there is only 1 and no good access to stairs, so we had to wait a while a few times to be able to get up to the top floor. We did the breakfast a few days and there are limited options but the food was good and reasonably priced. Friendly staff with English skills. Hotel is in a good area, within a 30 minute walk to the heart of Gion and Nishiki market. Close to a few subway stops that will get you around the rest of the city.
Partner
10/10
Exceptional
10 Mar 2019
JanChia
The toilet and the shower rooms are separated. Large bathroom for a cheap price. Worth every penny. They give you a free drink voucher and they have a selection of coffee and teas.

Excellent hotel. Will stay here again.
Leisure Friends
8/10
Excellent
20 Oct 2018
Ming Hin R
The location is great. Within walking distance to the market and downtown.
Family
8/10
Excellent
19 Sep 2018
E

Nice service, Delicate Hotel

Clean and comfortable. Nice staff. Recommend to everyone who wants a decent hotel with limited budget.
4/10
Poor
04 Jul 2018
mimi

Room and hotel felt dark and stuff

Is it just me? The hotel felt dark and stuffy. I was getting clarastrophic. I felt dizzy and couldnt breathe in the hotel. We were planning to stay for 6 nights but asked for a refund so we could move to a more open space. The best part was they were very nice and accommodating. They asked if we wanted a bigger room and ended up letting us cancel 4 nights.

10/10
Exceptional
10 Jun 2018
Verified traveler
Staff very friendly & helpful. We’ll be staying here again on our next trip to Kyoto.
10/10
Exceptional
30 May 2018
Bridget
Great location, easy to find
10/10
Exceptional
15 May 2018
Mae

Great hotel in downtown kyoto

We love the Itoya. This is our second time staying here and it’s just wonderful. The staff is so helpful and speaks English. We love renting the bikes and cruising around town.
4/10
Poor
01 May 2018
Verified traveler
One hotel staff in particular was very rude. The hotel itself was very strict. I had a friend who waited with us because she couldn’t check in to her hotel yet and they kept harassing us about it.
10/10
Exceptional
27 Apr 2018
Jennifer

Great hotel and would stay here again

Very nice and hip small hotel with great service. Breakfast was very nice and love the lobby area. Very good customer service. You can even rent bikes for touring around and it is in a great location. Just 2 blocks from the Gojo station
Partner
10/10
Exceptional
22 Apr 2018
Dee

Very happy!

Excellent location, helpful staff. Room was quite spacious and beautifully presented. Perfect for us! Thank you.
Partner
10/10
Exceptional
16 Apr 2018
Verified traveler

Good location.

Central location with good links, would have no hesitation recomending
8/10
Excellent
20 Mar 2018
Fina

Nice hotel, staff was great!

Close to train / bus station. It was a bit strange to have the lobby on second floor, but other than that hotel was great. The room was a but small , but seems to be the norm in Japan
10/10
Exceptional
24 Feb 2018
lorie
Overall cute hotel! Great location and staff was super friendly. Would definitely stay here again. Already telling my friends about it.
Partner
8/10
Excellent
22 Feb 2018
Ann
Cute little hotel . Convenient.
Family
10/10
Exceptional
09 Feb 2018
Meredith
10 -15 minute walk to the train station, markets and local shrine
Partner
10/10
Exceptional
06 Feb 2018
Meredith
We found the area of the hotel to be 15minute walk to most places, supermarket next door, restaurants close by, staff were outstanding and able to speak good English and were able to help you get to tourist areas if using public transport.
Partner
6/10
Pleasant
05 Oct 2017
Verified traveler

Unfriendly Customer Service

We were not impressed at all with the front desk staff on our first day of arrival. The male staff who attended to us was unfriendly. The location of the hotel is also a little way out from Kyoto Station and rather inconvenient.
Family
10/10
Exceptional
19 Aug 2017
Verified traveler

Lovely boutique hotel

A great little hotel in a very good location within walking distance of all the attractions and train station.
8/10
Excellent
15 Jul 2017
Daryl

Better than what we expected!

The hotel was clean and modern with an upscale feel. It was better than what we had expected and was conveniently located on a Main Street with quick access to the rail station, restaurants and stores. Will definitely stay there again when visiting Kyoto!
Family
10/10
Exceptional
09 Jul 2017
Julie

Highly Recommend

This hotel was brilliant - excellent location and great friendly English speaking staff. Highly recommend.
10/10
Exceptional
23 May 2017
Verified traveler
Room was small but hotel was clean and convenient and staff were all very nice
8/10
Excellent
23 May 2017
Verified traveler

Clean & central

Located close to Higashi Shinjuku station, modern boutique hotel with clean rooms. Rooftop restaurant and also has an outdoor patio seating in main floor outside of cafe. Double twin room is quite small not much space for luggage but comfortable with basic necessities provided. Rooms have a safe and nice view of city. Too bad the cafe isn't open until 10am.
8/10
Excellent
09 May 2017
Richard

Good location

Small hotel but well located close to Kyoto station and main shopping street. Staff is very helpful. Room is vlean but small with no space for two suitcases.
10/10
Exceptional
03 Apr 2017
Verified traveler

Wonderful hotel

Hotel staff was friendly and the hotel exceeded our expectations.
The hotel is located close to all transportation and banks.
Great restaurants are right on the block and the breakfast in the hotel was excellent.
The room is simple, clean and comfortable, we loved it!
8/10
Excellent
24 Feb 2017
lucinda

Very well positioned

Very comfortable, nice staff, wish they did a European breakfast though. Also check in at 3 is inconvenient especially as the hotel was not busy and really it would have been a nice gesture to let us check in a couple of hours earlier
10/10
Exceptional
16 Jan 2017
E

Modern, clean, close to Gion and transportation

The boutique hotel is modern and charming. Rooms have all the amenities you need and staff are super responsive and helpful. Location is close to Gion and Kiyomizu Dera and close to subways and train stations. Highly recommend.
8/10
Excellent
18 Dec 2016
Karrin

Great location and very helpful staff

I was unsure of where to stay in Kyoto as there are a lot of different pieces of advice out there, however am really glad we chose to stay here. Easy walk to the main station and a lot of other areas like nishiki market and gion, great shopping and restaurants everywhere. I unknowingly booked a \"smoking\" room and whilst the room itself was impreccable, as I am not a smoker I found the residual smell difficult to sleep with. This is not the fault of the hotel however and am only saying it to make other travelers aware :) overall would definitely reccomend to anyone traveling to kyoto!
8/10
Excellent
12 Dec 2016
Verified traveler

Nice Modern Hotel

Nice modern hotel in Kyoto. Rooms are on the smaller side but comfortable enough. The bathroom was very nice and included a new-looking tub! The staff is nice and if you ask them for directions or any help they'll do their best to help you out. I requested a bag transfer to my next hotel and they took care of it. Also, even though we opted not to get our rooms cleaned every day, we would always get a nice little bag of clean towels and other stuff by our hotel door when we got back that day. The location is also very close to a metro and bus station, so getting around the city is pretty simple. Also, is very close to the train station so that's always a plus if you plan on doing day trips out of Kyoto like we did. Overall we were very happy with our stay there!
8/10
Excellent
22 Nov 2016
Wendy

Convenient and good value

Modern hotel - clean, good size room and very well located only a few minutes walk from the subway.
Within walking distance of good shops and restaurants. Would definitely recommend.
Partner
10/10
Exceptional
15 Nov 2016
Daniel
Room was great. TV is not free. It's pay per view for regular channel.
Partner
10/10
Exceptional
20 Oct 2016
Balint

Won'the get disappointed

This hotel is located on the main road directly front of Kyoto stamm. Bus stop is a couple steps away
. The staff is friendly, and , make you feel comfortable.the daily house keeping service is great
Family
10/10
Exceptional
19 Oct 2016
Verified traveler
Very convenient public transportation. All staffs speak English
Family
6/10
Pleasant
18 Oct 2016
Marvin

Small room with awkward bathroom\n

The room was small and had a musty smell. Western travelers will find the bathroom to be awkward and uncomfortable. It is not a western style shower, rather you must sit in a tub and use a hand held shower to rinse off. The beds were firm.

The hotels location is fair. There are a couple of sites that are close by and walkable. You must use public transportation to reach the majority of the other sites.
10/10
Exceptional
11 Oct 2016
Dusty

Great Kyoto Hotel, Great Location

My wife and I visited this hotel in October 2016 and it was the best out three hotels we stayed in while visiting Japan. The staff is very friendly and they gave us two free drinks during our stay. It's about a 15 minute walk directly north of Kyoto station and you can walk to a significant number of sites from the hotel... as long as you're okay with walking. You can rent bikes from the hotel which is pretty convenient. The only two negatives would be: 1) you have to turn your key every time you leave 2) the beds are pretty firm, boarding on hard. Just note that every bed we tried in Japan is very firm compared to western beds. So you can't really complain about that.

Two recommendations: Craftman is about a block to the north. Great place to get craft brews and meet other tourists. The second is Giochi's pizza which is about two blocks to the east. The wood fired pizza is the best we had in Japan and the owner is super friendly.
8/10
Excellent
11 Oct 2016
Corey

Convenient, quiet hotel

Decent hotel for the price. Breakfast option just OK. Very quiet if somewhat small rooom and comfortable beds. Easy access to public transportation anywhwre you need to go.
Partner
10/10
Exceptional
06 Oct 2016
Helen

Great hotel, would recommend

Good location, 5min walk to city centre with good rail links. Very clean, comfortable room. Staff were excellent and very attentive. Would highly recommend this hotel.

Location & surroundings

kyoto ITOYA hotel
712 Yakushimacho, Shimogyo-ku, Kyoto, Japan

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kyoto ITOYA hotel

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