JHL Solitaire Gading Serpong

Indonesia , Jakarta
ICE BSD, AEON MALL, SUMMARECON MALL SERP, Jl. Gading Serpong Boulevard Barat Blok.S, 5 15
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20 reviews shown

10/10

Exceptional

15 Mar 2026

Roy

Toom was very clean, excellent staff.

Partner

10/10

Exceptional

01 Sep 2025

Joseph

5 Days Biz Trip

Excellent service by all hotel staffs, will definitely return to stay here for future business trip. Had a really comfortable stay.

Business

10/10

Exceptional

01 Aug 2025

Wendy

Clean quiet hotel with excellent breakfast buffet. Amazing spa bathroom with soaker tub and bath salts and bath bomb. Perfect after a long travel day!

Leisure Self

10/10

Exceptional

26 Jun 2025

Raymond

Had a nice stay.

10/10

Exceptional

18 Oct 2024

Nagi

Staff are all amazing, hotel was great

Business

10/10

Exceptional

19 May 2024

Thinh

Overall services are good. Free laundry (4 pcs per day) was a nice touch for my room category Executive Suite. Breakfast buffet has nice spread. The Executive Suite is spacious and beautiful. Highly recommend to book ithis room.

Business Friends

10/10

Exceptional

22 Mar 2024

Mehfooz Ali

Excellent stay with great staff. Good hotel at a nice location. It seems this is not a part of Jakarta.

Business

10/10

Exceptional

17 Feb 2024

Sebastian

Simply Above and beyond. Everything was super clean, staff was quite profesional and we had the best breakfast ever on a hotel ! Will stay again

Business_and_leisure Partner

8/10

Excellent

06 Feb 2024

serena

Beautiful, amazing staff, but windows noisy

Amazing stay, only issue it’s that the windows are totally allowing the noise of the streets to be heard. It’s difficult to sleep. Not sound proofed at all which is a shame. But the rest the hotel it’s beautiful, staff amazing and so kind and helpful. Spacious and clean.

Partner

4/10

Poor

28 Nov 2023

Walter

Five stars for the AMAZING (included) breakfast that went above and beyond and ranks up there with the best breakfasts I've experienced anywhere in the world, BUT honestly I can't give more than one or two stars only for the hotel itself. Our room and stay were relatively comfortable, but the five star experience promised by JHL Solitaire Gading Serpong was absent. The room had visible dirt and stains in the corners, particularly in the bathroom, and room-shakingly loud conference music and announcements that began directly above us at 7.30am interrupting restful sleep and making it nearly intolerable to stay in the room for any amount of time. The television displayed black on all channels until I dug behind it to disconnect and reconnect everything. And then after checkout there was a uniformed employee urinating on the side of the hotel in full view of the front entry. Won't be staying here again.

Leisure Partner

10/10

Exceptional

05 Nov 2023

heinrich

Staffs were helpful throughout different departments and attention to details were spectacular.

Shoutout to check in staff Widya especially when my credit card have some issues.

Leisure Partner

8/10

Excellent

29 Mar 2023

Winli

The front office staff were all very friendly especially the lady who checked us in unfortunately I can’t remember the name. Breakfast menu was great but the staffs were not attentive enough, the service used to be excellent before covid but not anymore.

Leisure Family_with_children

10/10

Exceptional

01 Oct 2022

Zongren

The hotel is grand and the staff is so friendly and helpful. The rooms are great and it's very clean! I love the bed! It's comfortable it just makes me want to hide under the blanket for a whole day! The Bathtub is big too! The gym, spa and swimming pool is great too! I really enjoyed my time at the hotel and gotten a good rest. And there is so many choice of food for breakfast and it's delicious ! I would definitely come back again in the future.

Leisure Friends

4/10

Poor

20 Dec 2021

Nani

Harga tidak sebanding

Tidak sepadan harga dengan kualitasnya. Padahal berbintang 5. Tempat tidur hanya di susun kembali dan mengganti handuk. Meja dan lantai tidak di bersihkan. Air shower juga kurang deras

Friends_and_family Family

10/10

Exceptional

18 Oct 2021

Suli

Pleasant stay at junior suite room.

Leisure Family

8/10

Excellent

09 Feb 2020

Derek

It was good. The address on the webpage took the taxi to another place.

Friends_and_family Friends

8/10

Excellent

08 Feb 2020

Jens Peter

Traditional style hotel

Traditional style hotel with good gym and facilities

Business

10/10

Exceptional

16 Jan 2020

Jill B l

Business Traveller's Haven in Gading Serpong

This is my second stay in this hotel. Service is excellent and checking in was a breeze. The room is big and clean and the aircon was working really well. I asked for a king size bed but got a super king size bed (two super single joined) Bed was very comfortable and for a person with back problems, the bed did not 'swallow' me up! The only issue which could be looked into was whilst joining the two super single bed, the bed head was not aligned, leaving a gap with the electrical sockets at the back of the centre of the bed!!!
The breakfast spread was superb, though I did not have enough time to enjoy and try all the spread!!!
Checking out was again a breeze and the staff are really very friendly and helpful.
Location of the hotel is excellent and is within reach is you are visiting offices in the BSD area. Getting to the shopping malls is also very convenient.
If the hotel can look into the air-conditioning in the lobby as I feel that it is rather hot in the afternoon. Overall I am very pleased with my stay and would highly recommend business travellers visiting the BSD area to stay here!!!

Business

8/10

Excellent

18 Dec 2019

Verified traveler

Hotel nice, clean and staff friendly, breakfast have many choices. But water very smelly when I had shower.

Partner

6/10

Pleasant

31 Oct 2019

Rachel

Where is the sofa..?