Name: Atria Residences Gading Serpong
Address: Jl. Boulevard Raya Gading Serpong, Kav. 3, Tangerang, 15810, ID

8/10

Excellent

07 Jul 2026

Theresia

The staff was very nice and friendly. The breakfast buffet could be better. The location is convenient close to mall and restaurant.

Family

4/10

Poor

11 May 2026

MARRY

The room was dirty and old .. got the bath tub so dirty.. we have complained and after that they move to better one.

Family

4/10

Poor

12 Dec 2025

evan

Cockroach

10/10

Exceptional

26 Aug 2024

Sumardi

Very Good

8/10

Excellent

24 Nov 2023

Sonny

It is very close to the wedding party I attended, the staff are friendly and polite.

Leisure Family

10/10

Exceptional

11 May 2023

CHANG SOO

Very clean and quiet place. Friendly staff.

Business Self

6/10

Pleasant

10 Mar 2023

Jummi

The staff were friendly and polite, and the location was very convenient, close to malls as well.
Unfortunately though, the rooms didn't feel clean at all. The chairs were fabric padded covered in stains, I had to place a sarong over it to sit on them. The couch was worse, it had a cover on it but looked filthy so I didn't even touch it.
The bathroom was big but the grout of the tiles were black and moldy. The shower curtains also had black molds on it I couldn't bear to touch it, which made the bathroom floor wet but better than getting in contact with the curtains.
The only relief is the linen on the bed were clean. The headboard was questionable so I put a towel over it when sleeping.
The pictures online looked decent but the reality was far from it. Not really worth the price to be honest.

Business

10/10

Exceptional

18 Dec 2019

Verified traveler

Atria Residence Serpong

Staff is always helpful and room is nice. Will stay again

Friends_and_family Friends

8/10

Excellent

04 Aug 2019

GebK

Excellent choice for the price, except it is far from the airport. The rooms are wide and clean. Shower is great. They have variety of food selection and the breakfast buffet is really good. The TV channels weren't working. I asked and was told somebody will come to fix it but no-one showed up. For the hotel with that standard, this is unexpected. There is a big mall probably five to ten minutes walks away and where you could find all kinds of Asian food.

Business Self

10/10

Exceptional

05 Jul 2019

Verified traveler

Breakfast needs to be improved, as menu is almost same everyday.

Business Self

10/10

Exceptional

25 Feb 2019

Verified traveler

A nice boutique style hotel that is well maintained and located closed to the shopping malls and F & B outlets. There's also a nice breakfast selection at the morning buffet. There is nothing not to like about this place. Only 1 feedback : I find it odd that the sink in the toilet is located so deep such that you really have to bent your body forward when brushing your teeth to avoid any spills.

Business Self

8/10

Excellent

10 Dec 2018

PL

Hotel location is near to shopping and dining area.
Staff is friendly and helpful.
Room is smelly although already requested no-smoking room in advance but sad to say that the whole rooms even the lift area is smoking smell.

10/10

Exceptional

03 Dec 2018

Jeffrey

The room is nice but there alwest have the smell of smoking

6/10

Pleasant

17 Oct 2018

adhi

Expensive with standard facilities

standard room design, small swimming pool, gym under cosntruction

6/10

Pleasant

13 Sep 2018

Verified traveler

Not bad

Location is good. Very close to sumarecon mall.
Not bad.

6/10

Pleasant

01 Sep 2018

ALAN

The hotel is just so so. Room amenities are very poor. Room aircon not working well. Breakfast few choice. Location not bad though as there is big mall just across the road. Anyway this is probably the best hotel at this vicinity without much choice

10/10

Exceptional

23 Apr 2018

vera

Best bang for you buck !

I was home for my mom’s funeral , and this hotel fit the bill perfectly, the 2 bedrooms with little kitchenette and separate seating rooms enough space to have visitors . Service was very prompt . Location can’t beat it tons of restaurant around, the mall is right across about 2 min walk . Breakfast is pretty good although it kinda get little tiring after staying there for 7 nights . I kinda make a suggestion to them to give guests who stay more than 3 nights to have more options for breakfast like having the choices to dine at the atria hotel . But over all I was a pleasant stay .

6/10

Pleasant

22 Feb 2018

vivi

Good hotel but the car park abit dificult due to some construction

8/10

Excellent

01 Feb 2018

Verified traveler

room cozy with location closed to mall

cozy and friendly

Family

8/10

Excellent

25 Jan 2018

Verified traveler

Good for Family

Room was good equip and cozy

Family

6/10

Pleasant

20 Jan 2018

cecilia

Old but clean apartment

Old apartment, toilet bowl flushing malfunctioned twice during my 6 days stay.
2 bedroom but only 1 toilet, a bit inconvenient.
2nd room only has a single bed, I would expect 2 single beds, as in many other countries.
No washing machine in unit, common laundry room closes at 8pm,
The most unhappy part is the parking fee.
Everytime a grab car or taxi arrives and exit, they expect me to reimburse them for the parking fee of 4000 rp, although it is only a pick and go. I have feedback to the Mgr but she says this is the norm.
I will not stay in Atria residence anymore, this parking fee is unfair and troublesome for regulars. I do not have such issue at Atria hotel and Ara hotel.

8/10

Excellent

22 Dec 2017

Douglas E

Good experience

I had asked for non-smoking rooms days prior when booking and was only give two options of rooms that were both smoking floors and rooms. They did do some ionizing or somekind of treatment but smoke smell is still difficult to get out of cloth headboard and curtains. The rooms are very plain and basic. Otherwise the staff if friendly, everything is clean, breakfast is tasty.

6/10

Pleasant

28 Nov 2017

Kelvin

minor blessing in disguise

First impression of the place was that it was in very sub-urban town, nothing much near the residence apart from a huge shopping mall (which is literally one road away). However, in the short two nights that my family spent here, we grew to like the serenity of the premises.

The room itself was clean and spacious. Amenities are average at best but that was not an expectation anyway. Breakfast was ok, would have preferred a slightly larger variety of cooked food.

If you want a slightly less crowded getaway far from central Jakarta, then this could be a consideration.

8/10

Excellent

12 Aug 2017

John

Good but beginning to show wear...

great

8/10

Excellent

25 Jul 2017

Dan Lund

Family vacation

Good apartment - 2 bedroom - and good location, walking distance from shopping mall & restaurants
Restaurant in the Residence makes good food, but is slow when busy

Family

8/10

Excellent

03 Apr 2017

Verified traveler

It's quite clean and comfortable hotel. But outdoor pool is not good to use as they do not any sunsine block .

Family

8/10

Excellent

19 Feb 2017

Fiona

Overall is fine except the expressive music noise from the nearby shop lot that cause lot of base/vibration to my room. Is unbearable to sleep unless you are extremely tired.
Recommend the study table light can be white light instead of warm light.

6/10

Pleasant

13 Jan 2017

Vaibhav

Ok ok residency

Not so good not so bad

8/10

Excellent

24 Nov 2016

Alfred

Convenient and enjoyable full service apt

It was a great holiday experience which was walking distance to malls and food.

Family

8/10

Excellent

06 Nov 2016

TAE YOUNG

Excellent

Everything was good.

8/10

Excellent

30 Oct 2016

Helmy

Comfy hotel and very friendly staff

The hotel seems a bit old from the outside but very comfy inside. We rented the 2 bedroom apartment and was pretty happy. The staff was very polite and helpful. We requested an extra bed for the babysitter and we also asked the engineering guys to hooked up my son's XBOX, they came within minutes and helped everything set up. The breakfast menu wasn't too bad either. Very pleasant stay indeed.

Family

4/10

Poor

06 Aug 2016

Verified traveler

Run fast

You know there's a lot of places to stay and this is definitely not one of them. For Americans visiting Jakarta stay at the Hilton Doubletree. I try to always stay with Hilton brands. As soon as I try to vary from this and try something else I am sorry. Very substandard hotel.

10/10

Exceptional

27 Apr 2016

Margaret

Jakarta - A Good visit and experienced !!

After 2 decades .. It was a sure good experience. Good malls n good food ..
Thank you Jakarta !!

Partner

10/10

Exceptional

28 Mar 2016

Robert

Pleasantly Surprised!

I was really impressed by the level of attention to detail that the hotel staff displayed throughout my stay. The room was as advertised. Clean & well maintained. The location was great.
I really enjoyed the breakfast buffet also. The food choices varied daily and the staff was terrific.
A big, heartfelt Thank You to Sudharto the restaurant manager/maitre d. He was extremely helpful and attentive.

I will definitely chose the Atria when I return to Serpong, Tangerang.

8/10

Excellent

20 Mar 2016

William

Good stay.

Room is spacious with sofa in living room. Good Stay. However, when raining, room 332 had water leaking into room causing living room , bed room flooded.

8/10

Excellent

22 Feb 2016

frank

The hotel was close to a major shopping mall

It was good to be able to walk around. The neighborhood was nice and safe.

8/10

Excellent

28 Dec 2015

Arnoldy

Great Apartments with friendly staffs

Almost everything is great. Staffs are very courteous, rooms are great and location is superb. My only gripes are no detergent vending machine in the communal laundry and no crossing to the shopping centre next to it.

Family

8/10

Excellent

16 Dec 2015

Verified traveler

The room and breakfast are nice, but the serivce is poor; I asked for toothbrush and slippers,but it never come.

Family

8/10

Excellent

28 Sep 2015

Aidu

Mall Hotel

Very spacious room. The hotel staff was polite but rather slow in handling check in and check outs. The spa service was so-so. The masseur had no trouble at all in taking charge of the tv remote control and switching it to her preferred channel to catch her favourite show while doing the massage and actually asked for more tips. A totally new experience with spa masseurs in hotel (particularly when it wasn't good).

8/10

Excellent

06 Sep 2015

shariff

thank you

The check in was friendly and efficient. All staff was very hospitable to my old father actually stayed at the hotel with his driver. However, the aircon was not cold enough as the room was rather warm even with the a/c running. Toiletries supplied was not replenish daily until we requested for it. Hope that this small feedback can be looked into as otherwise my dad had a pleasant day at the hotel with the friendly staff that were always willing to give him information that he required. thank you.

Family

10/10

Exceptional

05 Aug 2015

Bangun

Comfort in Modern Suburbs of Serpong

Previous stays at Atria Hotel have been enjoyable, and our recent stay at Atria Residence has been so nice. Room was spacious, clean, and comfortable. Restaurant provided good food. Staff was helpful. Location was strategic.

Partner

8/10

Excellent

06 Jun 2015

Abdul Hameed

Good Hotel far away from Jakarta City center.

Except the distance from city center and horrible transportation facility and traffic, this hotel excellent stay, if you only want to stay in the hotel. If you are a tourist it cost lots of money and time to move around. Howeer Serpong itself is a separate and stand along city and there is a good mall with lots of restaurant just opposite to the hotel where one can spend quality time and get good food and even music.

6/10

Pleasant

16 Sep 2014

Lenny Cheng

Bad attitude

My stay 12-15Sep2014 and I arrived after midnight on 12Sep14 , During my check in the receptionist had Bad attitude , I sent my request through the hotel website in advance the reservation had quick respond but without inform their internal staff to follow up so the receptionist didn’t know it at all . I confirm 3 person in house but only two person setting in the room ,example Towel , bathrobe , slipper , cup etc. I need to call the room service to change the broken chairs in the living room , wait for the 3nd towel , the drinking water was not ready , I need to wait for all this thing .
Luckily the waiter at the coffee shop is very friendly , smile face on everyone , it did cheers me up by the breakfast time .

8/10

Excellent

15 Sep 2014

Frank

Nice hotel for the price

We stayed at the Atria on vacation with family, room size was good, clean except for mold in the shower/bath. The height of the shower/bath could be an issue if you have any physical restrictions. Staff was friendly and wanted to make sure your stay was good. We had some small issues with communication because we do not speak any Indonesian. The food at the breakfast buffet was very good. Location to the airport was not so good due to all the traffic, it took us about 45 min. Good location for shopping and food.

Frank from California

8/10

Excellent

26 Aug 2014

Verified traveler

A nice location

Best location in Tangerang. But the room not spacious for 2 bedroom apartment.

Family

8/10

Excellent

13 Jul 2014

D

Nice hotel

This is a nice hotel with good facilities . Breakfast is ok , pool is very good, gym is quite good for a hotel, service is excellent .The only thing lacking is the kitchenette could do with a few extra things so we can prepare meals , although if you phone and ask the staff are very helpful to supply what they can . Take a map with you if you travel out of the area as many taxi drivers don't know this hotel .

Family

10/10

Exceptional

05 May 2014

Phil

Love this hotel

I always stay at the atria hotel when I'm in Jakarta. Best service and rooms.

10/10

Exceptional

02 May 2014

Philip Stavropoulos

Atria hotels are fantastic

I always stay at the atria hotels when I visit Indonesia. They have the best service, and the rooms are fantastic.

10/10

Exceptional

17 Apr 2014

Hadi

For relax time refresh

Very good stay..and you will get more space to relax..refresh your mind..

10/10

Exceptional

22 Feb 2014

Verified traveler

Friendliest staff I have come across in Indonesia

Hotel is showing some signs of wear ( viz. minor leaks, ants etc.) but nothing serious. Overall condition is very good but most of all I continue to be impressed by the staff, they are super friendly and courteous. I enjoy staying here.

10/10

Exceptional

16 Feb 2014

Mamagagachia

Feels like home

Came with colleagues and stayed for 4 nights in Feb 2014. I love the location but do note that it is very far from city centre like Senayan & Sudirman. It takes appx 1.5 to 2 hrs to get there. Surrounding is very local, mainly Chinese community with lots of food options, cinema and all your shopping needs. In house has self-service pay-per-wash laundry. Furniture and bathroom is basic, not luxurious but overall a good choice for long stay. We are considering this place for staff who are stationed in Jakarta if we set up our branch around this area.

10/10

Exceptional

06 Feb 2014

GDBABY

Great Location

The hotel is new and comfortable. The staff is helpful.

Family

8/10

Excellent

13 Jan 2014

g.h murad

Very good hotel
The staff are very friendly and helpful

10/10

Exceptional

20 Dec 2013

Chronic Traveller

Very Clean and nice Hotel

Great two bedroom suites. Works very well when travelling with kids.

8/10

Excellent

18 Dec 2013

Orkan

A short stay

Overall impressions: good ! Helpful and friendly staff.

Family

6/10

Pleasant

17 Nov 2013

Prut

Not as expected.

Location was good. However, based on the average review of 4 stars, I would expect the hotel to be better. The room is clean. However, very simple which was not what I would expect from the name description of a suite.

8/10

Excellent

31 Jul 2013

Khairil

Best Serviced Apartment in Gading Serpong

I stay at this establishment every time I am at Gading Serpong attending business or on social visits. They have 2 types of apartment: 1 or 2 room apartments. The rooms are well furnished and pretty new, considering they started operation about a year ago. I like their set up: very homely, minus the kitchen. The 2 bedroom unit even has a dining table in addition to the living room sofa and coffee table.

6/10

Pleasant

01 Jul 2025

NORIYO

モールが近いのは良いがせつびの古さが...

設備が古いところどころ汚い

Friends_and_family Family

10/10

Exceptional

28 May 2025

HIDEO

良かったあーわんちゃんが好きですがいなかったので寂しかったです♪

10/10

Exceptional

16 Feb 2025

Verified traveler

全体的な感想。

バスタブがある点が素晴らしいです。
受付の対応も良いのですが、周辺に飲食店が少ないのが（あっても歩いていくには交通量の多いい道路を横断しないといけない）たまにきずです。

Business

6/10

Pleasant

29 Jan 2025

YASUJI

いい加減な掃除

洗面所リビングスペース共に髪の毛等が落ちていて気持ち悪かった。設備の老朽化が激しく価格に見あったホテルとは言い難い。エレベーターカードリーダーの感度が悪すぎて、何回も別の階へ行くはめになった正直次回は利用したくないです。スマレコンモールに徒歩で行けるくらいしか利点がないです。

Friends_and_family Family

6/10

Pleasant

03 May 2024

YASUJI

いかにせん設備が古く所々回収が必要と思われる

せっかく湯船がありましたが壊れていた
そして上階の音が一晩中うるさく眠れませんでした。
モールが近いのは、非常に良いと思いました。
スタッフの方は皆さん良かったです。
もうひとつ残念だったのは朝食の品目が毎日同じで飽きました 1品くらい日替わりで変わったものがあると良かったです

Business

8/10

Excellent

15 Oct 2023

YONGHWAN

다음 출장 때도 이용할 겁니다

가성비 좋습니다. 모기가 1층 로비에 있어서 걱정했는데, 방에는 없어서 천만다행 이었습니다. 방음이 되지 않아서 이슬람사원의 새벽기도 소리에 새벽 4시경 깨어났습니다. 1층 식당에 아침 식사가 몰리니까 자리가 부족했고, 테이블 세팅이 조금 느렸습니다. 그러나 직원들은 친절하고, 항상 웃음을 보내줘서 고마웠습니다. 다음 출장 때도 이용할 계획 입니다.

Business

2/10

Poor

01 Mar 2020

Verified traveler

EXPEDIAを通じて既に支払い完了したものの、チェックインの際に未登録、予約が無いとして、再請求され、支払い致しました。責任は小生では無く、システム上のトラブルなのか、ホテルまたはEXPEDIA側にあると思うのですが、ご処置、ご返金願いたく存じます。必要であれば、予約明細、支払い明細を送りますので直接ご指示願いたく存じます。

Business_and_leisure Partner

8/10

Excellent

03 Dec 2019

Kosei

全体的に良かったけど。。。

エアコンから水漏れしていて、お部屋交換ではなく夜の9時頃に修理の人が派遣されて部屋で修理している間待たされました。。
朝食のテーブル数が少なく、片付けが追いつかずに場所がなかったです。

Business

8/10

Excellent

20 Nov 2019

Verified traveler