R Residence

2/10

Poor

11 Apr 2026

Eti

Yes, and i have no idea about the bar

6/10

Pleasant

09 Apr 2026

Shirli

The rooms are not very clean. To replace the towels, guests need to bring them downstairs to exchange for clean ones. The phones in the rooms do not work. It takes a long time for the elevators to arrive.

Family_with_children

4/10

Poor

04 Apr 2026

Bulent

Very bad experience for a 4-star hotel. The price is reasonably cheaper, but you truly get what you pay for. Nearby hotels may cost a little more, but it’s worth checking their reviews to compare the quality. This hotel clearly needs a complete management change—right now, it feels like the attitude is “you get what you paid for, so just accept it.

4/10

Poor

29 Mar 2026

Nadya

Clean room but staff was meeting customer service bare minimum. Check in (3/26) starting with cussing because he couldn’t find the pen at the front desk, not describing where the elevators are (had guy in cafe help find those) and when I asked where to find the WiFi via messenger on Expedia, I was replied to After I checked out. I tried to call front desk, if they don’t answer go ahead and try to leave a message… their platform is full and takes no new messages and then hangs up on you. Messy and unprofessional, Do better.

2/10

Poor

09 Mar 2026

Heather

It was visable staring over a building and more the city. I paid extra for ocean front and that was the furthest from oceanfront. Considering we’ve stayed before and had ocean front. Very very disappointed. I was placed in a 2 bedroom room when I only booked a 1 bedroom. The whole stay from the start ruined it for me. The room was slightly dirty. Curtains and the one throw pillow. Don’t ask. Barely any utensils. No pizza cutter, scissors or even a pan for the oven. Our floor had a hard wired smoke detector that went off in the hallway for over 24 hours. Unfortunately this will be our last stay after 4 years.

Partner

6/10

Pleasant

09 Mar 2026

Paolo

Be warned! I booked this property through Expedia and when I got there, they informed me there was a change in Management, and I had to repay for my stay. They told me I had to contact Expedia to get a refund. I want to make a clear Expedia did a great job responding and trying to contact the hotel and in the end Expedia gave me my refund very promptly, but it’s really frustrating to arrive at a hotel you already prepaid and to be told you have to pay again and then deal with this and spend a hours on the phone while you’re on vacation trying to figure all this out

The location of the property is amazing. On beach. Beautiful area. Very close to Walmart, grocery stores, restaurants, Aventura Mall.
Lobby and pool area very modern and nice. Room was in terrible condition. The whole floor around the room was lifting, looks like repeated water damage. Not clean. Found dirty rags behind furniture. The kitchen items that did come with the kitchen were dirty.

Family_with_children

2/10

Poor

01 Mar 2026

SAM

This is by far the worst hotel I have ever stayed at. The check-in process was an absolute nightmare, and the staff were completely incompetent. They couldn’t find my reservation and I had to show my confirmation multiple times. I waited over 90 minutes just to check in.
The wristbands never worked properly, and I constantly had to go back to get them rescanned. For the price I paid, this experience was unacceptable. I completely overpaid for what I received.
This hotel is a total waste of money and will ruin your trip. I strongly recommend staying elsewhere.

Family_with_children

2/10

Poor

26 Feb 2026

Demmis

we stayed at the Lyfe hotel from Tuesday the February 17th untill today the 20th.
> We called multiple times the service desk beacaise out air conditioner wasn’t working in hotel. Also the bathroom and the bedroom door don’t lock.
> Two people came to look at the air conditioner but couldn’t fix it they told me to talk to management when I checked out. It was close to 80 degrees in the room we couldn’t sleep because it was to hot. Also the rooms didn’t lock which wasn’t private as we had other people with us.

Family_with_children

10/10

Exceptional

30 Jan 2026

Laura

Beautiful place to stay - rooftop pool was awesome with beautiful views and great brunch and lunch options. Room was spacious with 2 bedrooms , 2 baths and a full kitchen. Convenient location with some really good restaurants in the area.

Leisure Family

10/10

Exceptional

26 Jan 2026

Yknip

Clean room amazing view

Leisure

6/10

Pleasant

18 Jan 2026

Abraham

Room was spacious and views very nice. Room looked like it needs some updates and remodeling. Showers loom old and kitchen seemed unfinished. There was NO hot water for a couple of days and elevators were a true nightmare. To go down took on average 10 min wait and on our last day we waited well over 35
Min of an elevator. People we going down the stairs and there was actually traffic on the stairs.

2/10

Poor

01 Jan 2026

Jaime

Room was completely neglected. Nothing good to say about this place. Elevator issues, maintenance issues service issues resort fees and beach issues

Family_with_children

10/10

Exceptional

29 Dec 2025

Kenyatta

Excellent experience during our stay, the room was spacious and big enough for the family not to stumble over each other constantly. The view from the balcony was postcard worthy! The breeze from the ocean felt great at night, the hotel staff was very helpful and courteous. You will definitely need to plan your elevator trips because the wait can be long at times (depending on the time of day)
The restaurants were all fantastic, the pool on the 9th floor was relaxing.
We had no issue with valet coming in or out.
Will definitely book for next year, hopefully the same room and view!

Leisure Family

10/10

Exceptional

25 Dec 2025

Ginebra

Amazing experience

8/10

Excellent

24 Dec 2025

Kassem

Partial sea view

4/10

Poor

19 Dec 2025

Neesha

I was missing a few kitchen items, but my disappointment definitely came from the dirty stained couch that had a smell to it. When I call the front desk, they sent someone up to put a sheet over the couch to cover the dirtiness of it however, when my family members came not only could not fit two people, but they ended up having to spend hundreds of dollars finding somewhere else to stay when I was counting on the advertisement of six people being able to stay in that suite. My family was not prepared to spend that type of money and it made my birthday not the way I expected it to be at all.

2/10

Poor

17 Dec 2025

victoria

Bums sleeping on the beach, messy check-in.

Business

10/10

Exceptional

13 Dec 2025

Andre

This place was worth every penny!!

Leisure Partner

10/10

Exceptional

08 Dec 2025

ALEGNA

Todo espectacular, el servicio, limpieza! Comodidad

Business_and_leisure Family_with_children

10/10

Exceptional

07 Dec 2025

Tamika

The rooms were spacious, and the view was fantastic!! The staff was courteous. The facility was clean and the food was delicious.
I do wish the daily parking and resort fees were included in the booking. Having to pay these fees at checkout can be a little frustrating if you're not prepared.

Business_and_leisure Family_with_children

10/10

Exceptional

30 Nov 2025

Rubén

Was very nice

10/10

Exceptional

25 Nov 2025

adekunle

I had a very good stay at the property. I had a room on the 40 floor over looking the ocean. This is my second time and I will stay again in the future.

6/10

Pleasant

11 Nov 2025

Maria

The staff polite, the room

10/10

Exceptional

04 Nov 2025

Tammi

Great check in and valet staff! Friendly and efficient. Security staff is top notch! Beautiful apartment for our family of 6. Pool area is beautiful and relaxing. Easy beach access with complimentary chairs and towels. Beach staff is friendly and helpful. Dining and grocery store within walking distance.

Friends_and_family Family

6/10

Pleasant

03 Nov 2025

Ricardo

The start was ok. Room and amenities were fine. However there was a terrible system outage while we visited which provided such a hindrance for getting around the resort because we needed an attendant/ staff practically everytime we wanted to leave room or go to room. The valet service is great and convenient. Overall it was an ok stay.

Leisure Partner

8/10

Excellent

31 Oct 2025

Veronika

Everything was good, the apartment was clean, but you need to repair an elevator, it is not convenient to go through parking lot...

Friends_and_family Friends

10/10

Exceptional

22 Oct 2025

Nancy

Second stay at this property and it dies not disappoint. The place is beautiful and the staff outstanding and accommodating. Would stay there again.

Leisure Friends

10/10

Exceptional

21 Oct 2025

Vivian

The room was clean, the view was amazing, the staff was friendly and efficient. The beach service was excellent but they take everything out at 4 pm, I would have liked if they left the chairs a litte longer, until 6pm.
The maintenance was good.
I rated the overall experience with five stars.
In comfort I rated the apartment 4 stars because the kitchen could have more coffeee mugs (there was only one for a three bedroom ) and newer pans, pots and appliances. There was no electric kettle. The filter coffee machine was old and missing pieces, there was a keurig machine in good condition. The pans were old and worn out.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Jefferson

The location was unbeatable.. easy access to everything from the beach to the pool to the restaurants and bars
Just a beautiful experience and definitely a highly recommended place for vacation 💯

Leisure Partner

6/10

Pleasant

18 Oct 2025

Lorie

While the property was beautiful, the lack of enough elevators impacted our stay. It was quite obvious that 4 elevators are not sufficient as it took 10 to 15 minutes to get to your room or the pool etc. on top of that the staff used the elevator to go up or down one flight so even when we caught an elevator we were stopping on multiple floors to accommodate the staff. Not a good experience.

Leisure Family

8/10

Excellent

13 Oct 2025

Beatriz

Terrible valet parking service

Leisure Family_with_children

10/10

Exceptional

28 Sep 2025

Alvaro

Clean unit, ocean front

Friends_and_family Family

2/10

Poor

14 Sep 2025

Mailyn

Upon check in i was notified by the front desk personnel that there was no water and no A/C, and there was no time frame for both services to be back up and working. This was an on going issue since the night before, but there was no communication fron the property what so ever, and even when i refused to check in under those circumstances they gave me a very hard time to cancel my reservation and refund my money

Leisure Family

2/10

Poor

03 Sep 2025

Yanlis

Worse customer service I have experienced in my entire life.

Leisure Family

6/10

Pleasant

30 Aug 2025

CARLOS

The valet parking is really bad. They left my vehicle in park and ran my battery dead. They didn’t even want to refund my payment for the valet. Once we arrived at the hotel they told us we had a certain room number and once we get to the room the keys didn’t work. They gave us the wrong room number and had to get us into the right room. All this took over an hour and having kids under the age of four, this was kind of disappointing having to wait to get to our rooms and get settled. The amenities were nice but the having a suite for 4 people and getting to the beach and trying to get four chairs they wanted to charge us an for the 2 more chairs since they have a policy for only 2 chairs per room.

Leisure Family_with_children

10/10

Exceptional

26 Jul 2025

Eldredge

Great

8/10

Excellent

23 Jul 2025

R

Inefficient front counter service.

8/10

Excellent

23 Jul 2025

Andres

Good place

2/10

Poor

19 Jul 2025

Natalie

The pictures that are online was not the pictures of the actual room had to have someone come in and clean the room because it was dirty had extra sheets as Lady was changing the sheets on the bed. She had to get new sheets because her sheets was dirty on her cart. The cleaning lady was extremely nice who came into reclean, but the floors were empty. The walls were filthy and so was the sheet.

8/10

Excellent

14 Jul 2025

Michelle

The valet parking was a nightmare. It was confusing, expensive and not convenient.

Leisure Family

10/10

Exceptional

14 Jul 2025

Edelsys

Good

Business Family

2/10

Poor

10 Jul 2025

Yuleisy

Terrible experience with this hotel. Booking issues, A/C & elevator issues daily(30 min wait times to use the elevator). Rude staff and terrible service. I am so disappointed and would never recommend this place to anyone.

Family_with_children

6/10

Pleasant

10 Jul 2025

Maribel

The elevator situation was bad. Long wait times to go either up or down.

The complimentary beach chairs and towels are divided in sections. If you rent through Airbnb or with the hotel directly.
Which means if you come with a big party and some reserved different ways you cannot have beach chairs close to each other. The towels are also restricted to be used only in their specific sections. Say you rented through the hotel and want to be with your group that rented through Airbnb, you cannot because it’s a separate section.

There is no ice machine at the resort and the ice makers in the rooms do not produce enough for a beach day.

The TVs are not connected to any WIFI so although it is a smart TV, you cannot use it u less you connect your own device to it with a HDMI cable.

The rooms were clean and the beds were comfortable.

Leisure Family

2/10

Poor

07 Jul 2025

Ania

Ninguna , fue una experiencia horrible , un hotel muy lindo , con 41 Piso’s y sin elevadores , horas de espera , horas , tener q bajar 23 pisos , sin comunicación con la familia porq hay poca recepción, fue muy agotador , horrible y una impotencia, porq ningún personal sabe q sucede y en 3 días nunca arreglaron nada

Leisure Family_with_children

2/10

Poor

06 Jul 2025

Holbert

No habian elevadores , para un hotel de 41 piso , el personal , como por ejemplo ls seguridad tenian mucha falta de etica y lejos de ser profevionales

Leisure Family_with_children

6/10

Pleasant

06 Jul 2025

Dina R

Very little accommodation for a family of 4 travelling over night to arrive at 6:30AM. They made us wait until 4PM for checkin. Their only restaurant on the 9th floor serves a Bagel with Salmon for $27. Had to walk in torrential rains 10min to Enjoy Cafe.
View from the 33rd floor was the best. Elevators take a long time to get there. Valet service takes 15 min to bring your car around. So overall mediocre for the price point.

Leisure Family

10/10

Exceptional

27 Jun 2025

Hamza

Amazing!

10/10

Exceptional

16 Jun 2025

josselyn

Amazing hotel !!!! Amazing people!

Leisure Family_with_children

10/10

Exceptional

15 Jun 2025

Maria

Good

10/10

Exceptional

15 Jun 2025

Nailien

Very neat very clean , needs to work on elevator takes too long and it’s overcrowded. Parking fees are a little overprice takes a little time to get your car ev en n they are trying their best . Beach team super good but during summer it will be good to keep beach chairs and umbrellas at least to 6or 7 pm . Pool is excellent also should be closing a little later , my concern also another guess that I talked too . Great place I highly recommend.

Leisure Family

8/10

Excellent

11 Jun 2025

Anthony

Property was nice, great location we would come back.

10/10

Exceptional

02 Jun 2025

Aida

Has everything you need for amazing vacation.

Leisure Family

6/10

Pleasant

30 May 2025

Annamareia

First and foremost, I would like to highlight that I contacted the hotel multiple times prior to my stay both via phone call and Expedia message. We had a late flight landing at 12am and expected to arrive at the hotel around 1-2am. I called specifically asking if I needed to pay for the additional night and if I had booked correctly or if early check in was allowed in order to ensure that we would be able to check in immediately and seamlessly to our room upon arrival. However, as we arrived to the hotel to check in at approximately 2AM I was met with confusion from staff and was told there needed to be a note in the system. To which there was, I was told the note included the incorrect date. However, there was no attempt to rectify the situation and our room was apparently booked at the time by someone else. This was an extremely confusing and frustrating experience as someone who is extremely meticulous and detail oriented. We ended up finding a motel in the middle of the night for a few hours in what was apparent to be an unsafe neighborhood (many people walking around intoxicated or under the influence of various substances). I called a few hours later around 8am and explained the situation to 2 additional people who finally said our room was ready. The room it self could use an overall upgrade especially the bathroom and the condition is not as great as the photos suggest. The view was obstructed (7 fl) by the restaurant on the beach so Dulled the experience even more.

Leisure Partner

8/10

Excellent

30 May 2025

Tina

Everything was great except for the elevator and the convenience of going back and forth to our room on the 35th floor as needed. Also the valet service was very disorganized.

Friends_and_family Friends

6/10

Pleasant

27 May 2025

Jessica

Almost all appliances in the room didn’t work, pans and pots were in terrible condition to cook, beds were uncomfortable hard and sheets were dirty, tv didn’t work, hose in shower didn’t work, coffee table was hanging by a thread, futon in living room only big enough for 2 ppl in a 6-7 person suite….called out to front desk a few times and no answer. The elevator was either broken or required a 15 min wait each time. The list goes on. On the bright side, beach and pool staff were courteous. Not the hotel I remember from a few years back

Leisure Family_with_children

6/10

Pleasant

26 May 2025

Dairon

The elevator situation is chaotic. We were waiting for an elevator for 40 minutes. The valet parking service is terrible as well. The valet associates are not even nice or helpful.

10/10

Exceptional

25 May 2025

Melanie

Had a great experience!! May prom weekend unforgettable

Leisure

10/10

Exceptional

19 May 2025

Eldredge

Overall the location and unit were awesome. The only con was the mandatory paid inconvenience of parking. But I would definitely book again. Thx you for allowing us to enjoy your space.

Business_and_leisure Partner

2/10

Poor

18 May 2025

Annia

They lost my car keys at the valet, My son got stuck in the elevator and had to the fire department. The ac was not working, and the TV in one of the room was not working. Need I say more!

10/10

Exceptional

18 May 2025

Nelly

Amazing

Business_and_leisure Family

10/10

Exceptional

12 May 2025

Madelin

Every thing was perfect

Leisure Family

10/10

Exceptional

11 May 2025

Mariena

The floor room was in terrible conditions, I walk without shoes and my feets got black of dirt plus we where with a crawling baby so we couldn’t enjoy as wished

Leisure Family

6/10

Pleasant

09 May 2025

Brian E

For the cost, not worh it. Paid extra for an oceanfront room but was given a room with a view of a restaurant rooftop AC units that constantly ran and drowned out the sound of the ocean. Was forced to use and pay for valet to park my car - no option for self park. On top of a daily resort fee, was told a $150 extra charge to clean my room when we left. Feel ripped off as the place wasnt that good to require all the extra money we had to spend. Expedia said the resort is allowed to collect private charges - should be called hidden charges. Would not recommend this resort at all.

Leisure Partner

2/10

Poor

09 May 2025

Haydee

The staff was unpleasant. The valet too expensive. The food and drinks were horrible.

2/10

Poor

08 May 2025

Francise

I did not enjoy my stay there due to the very rude and aggressive staff.

Leisure Self

10/10

Exceptional

06 May 2025

Shamgod

The best in Florida

Leisure Partner

8/10

Excellent

05 May 2025

Christine

Two bedroom suite no Frills

We started the trip off by the hotel canceling our stay but they were able to correct it pretty quickly. The hotel was a little run down and it took on average 30 minutes to get an elevator every single time we used it. It was very nice to have a two bedroom apartment style room with beach views so the trip wasn’t too bad. They did have a lot of rules pertaining to your “status” and we had to wear wristbands to show our status. Luckily we were considered a little higher status since we were hotel guests but we still couldn’t use the lounge chairs in the sun ocean side on the pool deck. Overall review, great place for two bedrooms and privacy but absolutely no frills.

Friends_and_family Family

8/10

Excellent

05 May 2025

Peter

Good location

Leisure Friends

10/10

Exceptional

04 May 2025

Demond

The elevator hasn't been serviced since 2023, and the ones doing it on the beach are super old.

Business Partner

10/10

Exceptional

03 May 2025

Barbara

I really enjoyed the clean open layout of the condo. Beautiful view and the pool was amazing. I had a wonderful vacation.

8/10

Excellent

02 May 2025

L

We liked the atmosphere of the hotel. The room could have been cleaner upon check-in. We also did not like that the pool closed early and on beautiful nights the kids had to come out when they could’ve enjoyed the pool longer as it was still sunny and nice outside. We did find some of the food options at the restaurant by the pool too expensive. They were nice to have some specials here and there that are more affordable.

Leisure Family

6/10

Pleasant

01 May 2025

Verified traveler

Eh

A rather mediocre apartment rental building, would not call this a hotel. The door knob to my bedroom, fell off the glass in the shower had clearly not been cleaned.

Business

10/10

Exceptional

30 Apr 2025

Deja

The property is beautiful & clean. I loved the beach access & the wonderful view. The entire facility smelt so good & the staff was very welcoming & friendly.

Leisure Partner

10/10

Exceptional

29 Apr 2025

Jean

Love this place

Leisure Family

10/10

Exceptional

29 Apr 2025

Paula

This place is beautiful, and there you find everything no need to go out. I stayed resting all weekend and enjoyed nice dinners at the restaurant and a great time at the bar.
The apartment is amazing clean and the views are just amazing !

10/10

Exceptional

28 Apr 2025

Yanet

It’s very safe and clean. Only the elevators takes a little longer.

10/10

Exceptional

27 Apr 2025

Megan

Pool was amazing, wait staff at Terrazza were excellent, property was beautiful and clean

Leisure Friends

6/10

Pleasant

27 Apr 2025

Susan

Rooms were nice but the outside balcony had a piece broken and only a desk pushed against it and zip ties held the piece together….it was scary.Tub had dirty rust marks, toilet kept clogging, room wreaked of marijuana, not enough beach chairs or pool chairs. Having valet tell us 20 min to wait for our car after we already have waited for the one elevator to go downstairs was ridiculous when we have to get to the airport. Also the king bedroom the shade was broken so we couldn’t even look out from the king bed. We talked to the front desk and was told someone would come up and fix it and they put a temporary fix on it and unraveled again while we sat in the room. They said no one would be able to fix it until the day we left. Also the balcony seating was awful. Cushions were dirty and mismatched. The pool and beach bar service were wonderful and always asking if we needed something. One pretty blonde pool bar worker didn’t tell us the tip was already included…my husband tipped her on top of already being tipped and she never said a word…I thought that was distasteful.

Leisure Family

10/10

Exceptional

26 Apr 2025

Victoria

Very comfortable stay at the beach. Hopefully you will get Nadine upon check in and out. Food was surprisingly good at the poolside restaurant.Fish was delicious. The best mojitos. Planning to come back at Christmas if we can book the three bedroom three bath unit to accommodate family. PublicWhile Foods and Walmart are accessible via Uber. When ordering groceries you have to pickup from the lobby. Security measures

Leisure Partner

8/10

Excellent

25 Apr 2025

Jeffrey

Good place! We enjoyed it!

10/10

Exceptional

21 Apr 2025

Daniel

Excellent place to get an entire Relax, food and party at the same time. Friendly staff and clean room.

Leisure Family_with_children

8/10

Excellent

20 Apr 2025

Devica

This was a nice property, advertised well but upon arrival some amenities proved to be average.

2/10

Poor

20 Apr 2025

Aisa

The staff very unhelpful and not polite. Gave us the room 2 hours after check in time. Nothing to cook in the apartment. Toilet and sink clogged. Elevators took 25 to 30 minutes to arrive. Very expensive for what they gave me. Bathrooms filthy. Many other guests were complaining too. I will never come back.

Leisure Friends

8/10

Excellent

19 Apr 2025

Candice

Excellent front desk and manager. Valet pick up services was very good. Accommodating and great communication.

Terrible service at the restaurant. They don’t care about you because gratuity is included.

Don’t bother with bunch. The Japanese restaurant closer to the beach has a better brunch. The view is better, food is better and your drinks are included.

Leisure Partner

8/10

Excellent

18 Apr 2025

Maria

Awesome

Leisure Family

10/10

Exceptional

15 Apr 2025

Heather

This was a amazing room.
Food at bar was good! Loved the beach chair service.
Would and will stay again

Leisure Family

8/10

Excellent

14 Apr 2025

Fernando

Few elevators, long waiting time. Beach too crowded

8/10

Excellent

08 Apr 2025

stephane

Nice place , good location but very noisy , bad se

The room was very nice , elevator took for ever we notice stairs even for one floor , there was no door ? Not every level so we had to wait sometime 15 minutes for elevator ! Other yhing we said it was our 25th wedding anniversary; not a single attention . Even worse my wife asked for a quiet room they give us the 10th floor directly over the swimming pool and DJ's it was so noisy the first night we couldn't sleep, i wrote them for that reason on the very first day , again nothing ! Very disappointing for the price we pay . People seems like they didnt want to help at front desk , some says it's not us go see the next one etc..
Would not come back !

Partner

10/10

Exceptional

07 Apr 2025

Lianny

El mejor lugar y más completo que me he kedado en Miami,me encanto

Leisure Pet

10/10

Exceptional

31 Mar 2025

Tara

The corner unit was absolutely stunning, thank you Hyde/Lyfe!

10/10

Exceptional

28 Mar 2025

Ellen

Excellent hotel
Thank you

2/10

Poor

25 Mar 2025

Vivianne

Terrible experience waste of money

Super expensive for the service provided. Old appliances in room, broken no one cared to accommodate us or fix. Elevators are a nightmare the wait! The staff is GHETTO from check in to security! What a horrible experience do not recommend this place to anyone

Friends_and_family Family

8/10

Excellent

23 Mar 2025

Verified traveler

Great, but not so great!!

We stayed 6 nights on the 33rd floor. The elevators were extremely slow. We had to wait at least 10 to 15 minutes just to get into one. The front desk told us the pool was open until 10p.m. on Saturday, but the staff on the 9th floor pool deck closed it at 7:30 pm. We were able to get a lounge chair and umbrella everyday on the beach, the guys out there are amazing. We did get charged extra for \"administrative\" fees, we have no clue what that was. The valet parking was fantastic and very easy to use.

Partner

10/10

Exceptional

23 Mar 2025

Alain

The only issue at this property are the elevators.
Edwin at the front desk has an amazing customer service!!! Five stars!!!

10/10

Exceptional

21 Mar 2025

Rob

2 night stay

We had a very nice room, accurately described at hotels.com. Didn't have to take sheets off or put towels in a pile. Left it as it was when we entered the room. Very convenient place at the beach.

Business

10/10

Exceptional

17 Mar 2025

Dawn

Everything was wonderful !! From the suite to the food !! Definitely will book again !!

Leisure Friends

10/10

Exceptional

17 Mar 2025

ROSELYS

I really like everything, except the umbrellas and loungers on the beach. We had to wait almost an hour to get one. According to the beach workers, there weren’t enough!

8/10

Excellent

11 Mar 2025

Hanny

the room was not as clean as expected there was a cockroach running around the kitchen, vallet always took forever, had to wait forever to obtain the car eventhough the car was asked with time, the staff for the brunch dont know all the information from their position, we where given wrong information about the brunch, i think there should have been more elevatiors, always had to wait a long time to get in the elevatiors, and a lot of people in one elevator is not soothing.

Leisure Family_with_children

4/10

Poor

28 Feb 2025

Yudleima

Sobrevalorado en todo sentido. Reserve ocean view, incluso haciendo upgrade solo tuvimos partial ocean view. Primera experiencia en un HOTEL Resort sin servicio de house keeping, de hecho, hacen un irracional cargo extra para la limpieza (a la salida) cuando la habitación desde la entrada olía muy mal y las alfombras sucias. Cobran los requeridos resort fees de costumbre en un “hotel resort” que para cuatro huéspedes proveen dos sillas de playa y una toalla, (aparentemente debíamos esperar media hora para más toallas) que nunca llegaron. El parking irracionalmente caro por noche, el personal poco educado ademas. Mi error no haber leído los reviews antes de reservar y pagar de más por un mediocre servicio. Definitivamente no regresaría ni lo recomiendo

Leisure Family

6/10

Pleasant

27 Feb 2025

Thomas

Room was nice

Leisure Family