Imperial Palace Hotel

Greece , Crete
Rethymnon, Pigianos Kampos, Rethymnon
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42 reviews shown

2/10

Poor

22 Jul 2025

Simona

Dirty, food is limited, staff is rude and incompetent.

Leisure Family

4/10

Poor

08 Jul 2025

Paul

Queing

Queing was problem at the bars
Only one pool bar during the day or pay extra ro use beach bar

Food was cold in smaller restaurant

Partner

10/10

Exceptional

07 Jul 2024

Ido

all

4/10

Poor

15 Sep 2023

Michaela

Outdated

Buffet same food every day and not sanitary

Friends_and_family Family

2/10

Poor

27 Sep 2022

Verified traveler

Worst hotel ever

Appealing wasn’t the word, the service when we arrived straight away looked up and down and didn’t want to check us in until another young girl on reception decided to give us bands, the people in the restaurant stood there looking us up and down refusing to let us in even with our bands, we were refused certain drinks in the bar too. Worst service we have ever had anywhere ever.

The hotel is dirty the pool looked disgusting to swim in no wonder no one was in it. We didn’t even eat the food when we eventually got in because it was pure slop and there were flies on the cheese, the view of the sea is nice that’s it that’s the only thing this place has going for it. Stay far away I’m not kidding don’t waste your money on this hell hole.

Friends_and_family Family

2/10

Poor

27 Aug 2022

Marina

No towels on evening arrival in room and didn’t get them until next day afternoon.

Two rooms for family booked together but split into two separate buildings in hotel, they couldn’t put us together.

Kept saying no parking space even though there were some which meant we had to pay for parking which was 5mins away.

Had to wait for tables to come empty at every meal.

All inclusive food but was always the same menu every day.

Receptionist were young and didn’t have authority to make any changes or help.

Only one lift on the block were were in for 9floors.

Leisure Family

10/10

Exceptional

12 Jun 2022

Andrew

Awesome

After reading the reviews we was skeptical about booking this hotel, I am so glad we ignored the Karen's!

I travel a lot and easily, This is the best hotel I have stayed in this year.
The Hotel is right on top of the beach, it has an indoor pool and SPA (sauna, steam room, turkish baths). it has a massive outdoor patio with a bar in the middle and they sometimes have evening entertainment. There is even a bar in one of the outdoor pools. They have PS4's in the lobby, a piano, pool table, air hockey, there are awesome statues everywhere giving a real grandeur look.
Room service comes everyday ,tthey replace towels, moisturizer and vegan soap. There is a shop inside the hotel (very cheap), i recommend the chocolate flavored cigars at 2 LEV each! . The promenade goes all the way to flower street packed with shops and elec scooters if you are daring. If i wanted to be hypercritical the only really downsides are that the bar shuts by 22:00 outside and the food isnt AMAZING but its still ok. Cant wait to visit again! There are friendly taxi drivers outside (who do not rip you off), we used them to visit the waterpark and old town nessebar.

Friends_and_family Friends

2/10

Poor

04 Sep 2021

ahmed danaoui

Teribile

Bad experience 😔😔😔never come back

Friends_and_family Family

10/10

Exceptional

15 Jul 2021

ADAMOS

PERFECT HOTEL

IT'S A WONDERFUL HOTEL IN EVERYTHING.
SOME NEGATIVE ISSUES JUSTIFY IT BECAUSE THERE ARE TOO MANY CUSTOMERS IN THE HOTEL AND SOME OF THEM ARE TOO EXCESSIVE IN BEHAVIOR.
PERSONAL I RECOMMEND THAT HOTEL.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2021

Mark

Great Hotel on Sunny Beach

Amazing Location! The Hotel was Truly GRAND! The room was very spacious, strong water pressure, and the food was fresh and super tasty! The staff worked really hard to feed everyone and to keep the all inclusive food flowing. Yes the hotel is a bit older, and has some wear and tear, that’s too be expected.

Overall it’s a great Hotel, with lots of sunshine. My one suggestion is they shouldn't allow guest to reserve Pool chairs with towels. But that’s the guest, not the Hotel. Keep up the great job!

Business

2/10

Poor

11 Aug 2019

Michael

Worst hotel ever! not clean. maybe 2*
No towels ( room or pool).
Food was from very low qty.
Guys, if your reading this, just avoid this hotel.

i Left 2 nights early

Family

2/10

Poor

11 Jul 2019

Eli Ilia

Money stolen by manager of Victoria palace sunny b

Don’t try

4/10

Poor

19 Jun 2019

Caitlin

Complete disorganization

After arriving late to sunny beach the stay started out with them losing our booking and not having anyone on staff to access it. They have no working phones so hotels.com couldn’t call and we wound up having to book, at additional cost, the only rooms left in the hotel at a much higher rate after sitting in the lobby for over an hour last midnight trying to sort it out. They then gave us a key to a room that is already inhabited (a shock to everyone) and finally got us sorted the next day after us spending hours checking in and going back and forth. There were two lovely staff members- Gabriella, and another girl I can’t remember, who were helpful to the best of their abilities. They were otherwise so short staffed and the staff wasn’t able to do what they needed. Breakfast was just one giant queue without enough food so we just ate out. The location is good and the pools were nice, but the disorganization and lack of prepared staff was awful.

Friends

4/10

Poor

09 Sep 2018

Nancy

An aging grande dame

Victoria Palace needs major renovation. It's an aging hotel that requires modern amenities so it is 3 star at best. Reception and staff were very helpful. Pool area is lovely, and the swim up bar is a plus. Great Location, centrally located right in the center of Sunny Beach near the nightlife and shopping. Only one thing... the food is horrible!

Family

4/10

Poor

25 Aug 2018

tony

what a let down

Looking from the outside you think wow ticks all the boxes but once inside what a let down .
Rooms are very tired , beds sheets were not changed the entire week ,
Found a cockroach in the room on the 7th floor the lifts breaking down all of the time , the food same stuff practically every day and stone cold
And I would rate the food for a 2 star standard hotel , the pool looks nice from pictures but it's absolutely
Dirty ( very sad ) the bars no cocktails just the cheapest vodka which is like paint stripper , I would avoid this hotel like the plague

2/10

Poor

05 Aug 2015

Valeri

Horable place

This stay was horable. I do not recomend to anyone to stay at that creepy place.

Family

2/10

Poor

11 Sep 2014

Verified traveler

Terrible hotel

1) Rude valets that ask you to park your car and then ask you for tip

2) Old Mattresses with stains and depreciated furniture. Bed looked like from 80s.

3) A piece of chewed gum was left on the floor of the bathroom

4) No one answers when you call the reception or any other line for help.

5) Funniest thing was the folder with the hotel information was covered by handwritten pictures

2/10

Poor

08 Sep 2014

Yasmine

Bad service and hotel was in bad condition

The hotel has no double beds. The free internet does not work enough to load any messages. There was a huge line for coffee in the mornings because the capacity of the breakfast buffee was not as great as the amount of guests staying at the hotel. It was raining into the hotel restaurant so the floors were wet and it was very chaotic. The staff was rude and not helpful . 60 euros disappeared from out hotel room and the hotel did not take any responsibility for it. They advertise for 5 stars but it is only 4 stars (should be less)

Partner

2/10

Poor

09 Aug 2014

Summer

A room doesn't belong to the hotel, the hotel doesn't belong to Accommodation

2/10

Poor

05 Aug 2014

Tourism

Simply Am room doesn't belong to the hotel and a hotel doesn't belong to Accommodation !!!

2/10

Poor

04 Aug 2014

Family Trip

Pick another place to visit. Nessebar is better

A boardwalk environment that is heavily traveled. Breakfast and dinner are included but we couldn't get a clean cup and the coffee machine was down. There was no coffee provided in the rooms.

Pro's: Easy access to the beach, beautiful hotel lobby and nice pool area

Con's: Dirty sheets, dirty towels, dirty room, beach drops off quickly so not appropriate for children,

6/10

Pleasant

12 Jun 2014

Hamada

Nice hotel excellent sea views

Old furniture, low quality food. Fresh foods were not so fresh. Lots of fatty food and sweets. House keeping inadequate. Internet very weak.

Family

6/10

Pleasant

22 Jul 2025

Verified traveler

Nice hotel with awful food.

Very nice hotel with lots of beautiful sculptures everywhere. The outdoor pool was very nice but very hard to find any free sunbed it was always full.
The rooms are big and have a very nice view but our room was not cleaned as a 5star hotel should be, there was a lot of small spiders and spider net in almost every corner.
But the worst thing was the food it was horrible, they had the same food every day in lunch and dinner with almost just pork meat in every dish they made so it was soo boring to eat the same awful food everyday in an all inclusive 5star hotel one doesn't expect that. And there was no a la carte restaurant which is written in the description so we ate outside in other restaurants everyday even though we had paid for all inclusive. So I would give zero star for the food.
But overall the area and the beach is very nice and specially the night life is so much full of life outside.

Partner

2/10

Poor

17 Jul 2025

SIRI BRIT OPSAHL

DO NOT GO HERE!!!

Dirty, bad service and louder food. The all inclusive drinks are served in small plastic cups and the cheapest kind there is. Got served raw chicken. Worst hotell ever!!!

Friends_and_family Family

2/10

Poor

30 Jul 2024

mari

Detta är bara en liten del av den horribla upplevelse vi har haft. Allting var fullständigt katastrofalt, från städningen där vi fann blodfläckar på lakan och handdukar, till era allmänna toaletter som ständigt stank av urin, vilket fick oss att känna oss spyfärdiga varje gång vi ville tvätta våra händer. Jag informerade tydligt om att jag har mediciner som jag måste ta regelbundet och att jag behöver vatten för detta. Svaret jag fick var att endast en flaska vatten ges vid ankomst och att vi måste köpa resten själva. Är detta acceptabelt på ett femstjärnigt hotell?

Jag var tvungen att fylla på vatten från restaurangen varje gång och bära upp flaskorna till rummet, under förnedrande omständigheter där personalen stirrade på oss som om vi vore tjuvar. Detta är inte bara extremt ovärdigt utan också skandalöst för en anläggning som påstår sig vara lyxig. Den totala bristen på respekt och grundläggande service är det värsta jag någonsin har upplevt, och det är helt oförsvarligt.

Leisure Partner

10/10

Exceptional

25 Jul 2024

Johanna

Near beach, good food

Leisure Partner

10/10

Exceptional

06 Jun 2024

Erwin

Einer von der Rezeption und einer von der Securitas haben uns um 6:00 Uhr aus dem Bett geholt und uns gesagt, wir hätten unsere Rechnung nicht bezahlt. Unerhört ich habe an der Ankunft alles abgegeben. Ausweis Kreditkarte .Ansonsten war das Personal gut und freundlich ein sehr schickes Hotel

Business_and_leisure

2/10

Poor

21 Aug 2022

Karoan

Væreste hotel

Utrolig dårlig service - parkering udenfor hotellet , maden var utrolig dårlig- receptionen havde den væreste attitude intet service omkring hvordan opholdet var.
Værelserne var beskidte og skimmel svamp i badeværelset, med et badekar som er sindsygt farligt at gravle op på når man skulle i bad. Poolen var utrolig beskidt og der var aldrig plads til at ligge. Deres fitness rum lukkede kl 19 hvilket jeg synes er så dårlig service når man er på hotellet.
Dette hotel fortjener ikk engang 1 stjerne.
Vi har været på hoteller med 2 stjerner der var bedre end dette.
Utrolig skuffende.

Partner

4/10

Poor

21 Jul 2022

Galina

Ei hyvää

Leisure Family

4/10

Poor

12 Jun 2022

Lars Widar

Veldig skuffende hotellopplevelse

Uken begynte med at rommet ikke hadde en sovesofa, noe som var ubeleilelig mtp at vi var 3 stykker som skulle dele et rom. Dette burde ordnes enkelt, så vi spurte om en reiseseng. Fikk beskjed om at det måtte vi vente til neste morgen med, for da var manageren på jobb. Så vi måtte dele en seng. Fikk balkong inni hjørnet uten mye utsikt pga av stor buet konstruksjon utenfor. Spurte om å bytte rom men det var ikke mulig da vi hadde betalt for ultra, som betyr at vi skulle være i 8. etg og der var det fullt. Spurte om vi kunne bo i en lavere etg for å få litt mer utsikt, men det var umulig å få til.

Friends_and_family Friends

4/10

Poor

06 Sep 2021

Faisal Khan

Det var en veldig kjedelig hotell. Altså det var alt for dårlig rom. Sengen var veldig gammel og dårlig og rommet luktet gammelt. Det var bare en heis for så mange folk😔inngangene luktet.
Maten var det samme hverdag altså ingen variant. De hadde ikke heller gode rutiner for korona situasjon med tanke på utdeling av munnbind og hansker ved inngangen til kjøkken

Business Friends

6/10

Pleasant

04 Jul 2021

Verified traveler

Die Lage ist einzigartig, das Bad braucht komplett Sanierung...Essen nicht gut organisiert. Pool-Bereich überbelegt!

Leisure Family_with_children

8/10

Excellent

22 Jun 2020

Verified traveler

Hotel bien situé +++

Hotel bien situé +++ en face de la mère hotel en rénovation mais qui prendrons fin le 1er juillet 2020.personnel accueillant et chaleureux

Self

6/10

Pleasant

29 Sep 2019

Kirsten

Das Zimmer ist sehr hübsch.
Ein Wasserschaden wurde nur notdürftig beseitigt jedoch nicht behoben.

Leisure Partner

4/10

Poor

01 Aug 2019

Ann-Kristin

Hotellrommene er i meget dårlig forfatning

Vi bodde på samme hotell for 10 år siden. Hotellet er ikke rehabilitert eller fornyet på disse årene - det er MEGET slitt, spesielt rommene. Malingsflak datt fra tak og ned på klær og andre ting som lå på rommet pga fuktskader i etasjen over. Sluket på gulvet på badet var tett, så dersom vann fra dusjen rant ut, ble hele gulvet fylt med vann. Det ble heller ikke fylt på med nok håndklær på rommene. Ikke wi-fi på rommene, kun i resepsjonsområdet. Få heiser, lang ventetid på heisene. Uteområdene er OK, flott beliggenhet.

Family

6/10

Pleasant

24 Jul 2019

vidar

Fint hotell med bra beliggenhet.
Renhold på rommene var elendig. Bodde 7 dager her, og fikk nye håndklær 4 ganger. Ellers ingen rengjøring. Maten var ok, men ganske ensformig. 4 barer er bra når du har all inclusive. Kun et toalett i resepsjons/bar område på dette store hotellet, er alt for lite.

Friends

6/10

Pleasant

11 Jul 2019

Verified traveler

Fint på utsidan!

Väldigt fint utanvändigt och entrén men rummen var mindre påkostade samt slitna. Städningen av badrummet var under all kritik.

Family

6/10

Pleasant

29 Jun 2019

FABIO

da fuori una reggia all'interno una capanna

Buongiorno l'hotel visto da fuori molto bello degno di 5 stelle ma all'interno fa veramente ribrezzo pulizia zero dalle camere ..sudice tv ancora con tubo catodico anni 90 alla sala ristorante con tovaglie sporche non stirate dove c'era il servizio bar ...del ristorante una puzza nauseabonda da topo morto da 2 giorni.... il cibo da trattoria di quelle piu scarse in assoluto se vuoi abbuffarti di patate quello è ok poi ho preso prenotando una serata al ristorante italiano ( che di italiano non aveva assolutissimamente niente) tovaglie piene di formiche il personale solo stagisti senza una minima esperienza voto zero nemmeno una stella non ci tornerei MAI piu in questo hotel non è degno di 5 stelle darei una stella ...tipo pensione delle piu scarse le persone transitano in hotel in costume scalzi senza ritegno uomini a petto nudo uno schifo totale... prossima volta provero altra sistemazione in altro hotel

4/10

Poor

08 Sep 2018

Masoud

Service och mat vara inte riktig bra som hotel har 5 stjärna

8/10

Excellent

30 Jul 2015

Per-Gunnar

Mycket bra Hotell

Ett bra hotell. Men skulle behövas en renovering av rummen. Ett otroligt lyxigt hotell. Ett vackert hotell invändigt

Partner

4/10

Poor

22 Sep 2014

Alles tekortkomend

Te weinig personeel bv 2 personen voor afruimen/schoonmaken van ontbijttafels (250 kamers). Vuile kamers, balkons geerodeerd, extra steunen zijn al aangebracht maar ook die zijn breken al af. Voor alles wordt extra geld gevraagd. Hotel is eigenlijk maar 1 of 2 sterren. Rijp voor de sloop

2/10

Poor

02 Jul 2014

סיגלית

מיקום מעולה , שירות גרוע