Caramel, A Resort to Live

50 reviews shown

10/10

Exceptional

23 Oct 2025

Sarah

The staff were absolutely lovely, helpful, friendly, and accommodating in every way. The rooms were clean and very comfortable. We felt like the staff got to know our family and were very kind and ready to answer any questions and help with anything. The property itself was beautiful and well maintained. They thought if everything, even a small robe and slippers for our daughter!

Leisure Family_with_children

8/10

Excellent

20 Sep 2025

Brian

Quite and relaxing.

Leisure Partner

6/10

Pleasant

27 Jun 2025

Jennifer

We were there to relax during a wedding we were attending. Never antipated the place to be overrun by children. we could not even get in the pool.

Leisure Family

10/10

Exceptional

23 Jun 2025

Ernie

This is a beautiful Crete hotel. Old world ferl and charm . Very nice people. Cant go wrong

Leisure Partner

10/10

Exceptional

03 Nov 2024

Tatiana

The exquisit stay

Friends_and_family Family

10/10

Exceptional

21 Apr 2024

Monica

Beautiful hotel

Gorgeous hotel, service was perfect. Any little problem that could have been solved was immediately fixed by staff. Public areas and rooms were immaculately clean. Best hotel breakfast I’ve ever seen with 30 trays of hot and probably 50 cold dishes. Pool area and beach were lovely and relaxing.

The one warning I would have is that the pool area is very slippery and dangerous. There are few handrails (really only one) so it’s hard to enter and exist safely. I saw several people slip.

I would recommend visiting other local hotels for lunch and dinner. The restaurant is nice but is very expensive relative to the local area.

Partner

10/10

Exceptional

20 Apr 2024

Monica

Beautiful hotel

Gorgeous hotel, service was perfect. Any little problem that could have been solved was immediately fixed by staff. Public areas and rooms were immaculately clean. Best hotel breakfast I’ve ever seen with 30 trays of hot and probably 50 cold dishes. Pool area and beach were lovely and relaxing.

The one warning I would have is that the pool area is very slippery and dangerous. There are few handrails (really only one) so it’s hard to enter and exist safely. I saw several people slip.

If food is not included in your rate I would recommend visiting other local hotels for lunch and dinner. The restaurant is nice but is very expensive relative to the local area.

Partner

10/10

Exceptional

06 Nov 2023

RISE

Beautiful hotel located midway between Heraklion and Chania. Loved the beach and restaurant. Our room was amazing with our own pool and fireplace in our private outdoor area. Staff couldn't have been nicer. Loved Rethymno's old town which was a short cab drive away. Would highly recommend this hotel.

Leisure Partner

10/10

Exceptional

04 Nov 2023

Marcel

Excellent service and staff so nice! Super kids friendly but also good for adults and couples.

Leisure Family

10/10

Exceptional

28 Aug 2023

Nikunj

Amazing stay with very good facilities for the families. The staff in the kids club was fabulous and kept the kids wanting to go back. Also loved the kids buffet in the afternoon

Aside from family facilities the restaurant served very good food, the pool and beach was great as well

The service on the beach could do with a little improvement in terms of people serving

Friends_and_family Family

10/10

Exceptional

14 Jun 2023

Maria

This is a spectacular property with an incredible team of people that took care of our every need! We loved our stay here and would definitely come back. I will miss the wonderful staff who made us feel like home.

Leisure Partner

10/10

Exceptional

18 Apr 2022

Elizabeth

As it was early April, the hotel was reasonably quiet. The whole area of the hotel and pool was very relaxing and super clean. Staff service in EVERY area of the hotel was first class: Front of house, Housekeeping, Dining, Pool and Bar areas, the young man who delivered drinks to the room and those who helped with luggage. It is obvious that careful attention is given to the recruitment and training of staff as, without exception, every member of staff was friendly and most attentive to whatever request we had.

Leisure Partner

10/10

Exceptional

06 Aug 2019

Verified traveler

Big small property. Very quiet and relaxing
Service amongst the best I have enjoyed

Business_and_leisure Self

8/10

Excellent

21 Jun 2019

Laura

Amazing hotel, a few minor tweaks from perfect

Beautiful hotel, amazing food, and staff very friendly.

The local area isn’t quite as lovely and so the hotel could perhaps benefit from hosting a little more entertainment/activities.

Would also be nice if boards could be purchased rather than just bed and breakfast.

Partner

10/10

Exceptional

24 May 2019

Verified traveler

Nice place

Staff are excellent, very warm welcoming and helpful. Those on reception, by beach, at restaurants, entertainers and the cleaners were great, exceptional service. Rooms are nice, very comfortable clean and beautifully designed (but shower screens could be longer). Breakfast is tasty and varied. Mountain tea and Cretan food were lovely. Beach is ok, but very rocky. Beach by rethymnon town is better. Can see snow capped mountains from beach. Hotel is nice for families. Hotel was full of lots of well-heeled families with children. Area around hotel is quiet.

Mythos restaurant near hotel is nice, great dakos and nice decor, full of flowers. Bus to town stops right outside hotel. Some wonderful restaurants in the old town with great food and service and gorgeous decor. Rethymnon itself is well worth a visit; full of character, it’s charming, arty, friendly and relaxed. Nice boutiques and shops too.

8/10

Excellent

13 Sep 2018

Verified traveler

beautiful salt water pool, easy access to beautiful beach. Staff is friendly and helpful. Room was spacious and very nice, though no bathtub and despite thick curtains light still got in the room in the mornings to wake us up. Good food though very overpriced. Restaurants that are walking distance are ok, did not find anything really good.

10/10

Exceptional

09 Jun 2018

Nigel

Excellent BoutiqueHotel

We booked this hotel 8 days before travel, visiting for 14 nights in mid May 2018. It was the only hotel in the area that was 5 star with a 5 star review rating, and it certainly lived up to expectations. We cannot thank the staff enough for their attention to detail. We had a lovely room with large enclosed patio, complete with loungers, brolly and chairs, sea view and room was fully serviced twice a day. The restaurant was excellent, although we only ate their 4 times in the evening, breakfast was fantastic something for everyone. It was a 1 mile walk to the start of the main commercial area, with dozens of shops and restaurants, all food very good and reasonable. Rethymnon itself worth a visit and again excellent restaurants and shopping 5 miles away. One final thing, the hotel wifi is full strength and fast throughout the entire resort including beach and pool. We will definitely return, one of our most relaxing holidays in a long time.

Partner

10/10

Exceptional

03 May 2018

jwe

A SECRET HIDEAWAY

Lovely hotel to relax and enjoy the hospitality of the Greeks.Superb staff gorgeous grounds. We shall return. Keep up the good work

10/10

Exceptional

05 Oct 2017

chris and mandy

Luxurious break, great staff

Well deserved break for hardworking parents/grandparents. We always enjoy time alone but this was the best yet although the dearest! Oh well, you certainly get what you pay for here with close attention to detail and the personal touch. Good security too. Always loved the Greek people, naturally kind and gentle folk. Not too big so you feel really valued and looked after. Would have liked a sea view and bigger balcony but no availability. We will most likely return but haven't seen enough of the world yet!

10/10

Exceptional

03 Sep 2017

daniel soller

Excellent experience with my family of five

Food, service, kids club and much more was excellent. Great vacation for all!

8/10

Excellent

18 Jun 2017

Verified traveler

Very nice small hotel

it was a good vacation. Hotel is very nice. Service is amazing. Rooms are small, bur very nice.
Local area is bad. It's good option for 3-5 days. No more, because it's difficult to find where to go.

Family

10/10

Exceptional

23 Jun 2016

Verified traveler

Fantastic

Travelled with our 11 week old baby. Needed a break!! Was absolutely fantastic, particularly due to staff.

10/10

Exceptional

08 Jun 2016

Stuart

Brilliant holiday at Caramel - thank you!

Our stay at the Caramel was excellent and I recommend booking to anyone unsure. I've see criticism of the hotel's location, but anything you'd need is available within a couple of minute's walk.

Caramel isn't in the main town of Rethymnon, and to get there you need to get a bus which takes around 10 minutes or enjoy the pleasant 90 minute walk. Rethymnon is where all the night life is with a great range of restaurants, bars, dock side eateries and everything you'd associate with that.

Whilst Caramel is a distance from Rethymnon, it has small markets and a decent choice of restaurants and bars directly outside the door. I don't think location's a problem, unless you're very keen to be in the middle of all the action.

The customer service at Caramel exceeded all of our expectations. Upon check in we were greeted with snacks, a local refreshment drink in a cocktail glass and cool towels. The staff make sure that you're treated to a very high standard at all times. Examples of this are too numerous to mention, but some highlights included, staff setting up new table outside for us at breakfast when the area was full, the daily provision of a different flavour of liquor in our room each night, fresh fruit and water provision at the beach and pool side...

All in all, it's a brilliant place to stay. We loved it. Thank you!

Partner

10/10

Exceptional

11 Sep 2015

sally

Fabulouse Hotel with Excellent Staff

Fabulous, staff are outstanding. Hotel is beautiful and immaculate

Family

10/10

Exceptional

03 Jun 2015

Seasoned travel

Immaculate presentation and attentive staff

Fabulous hotel in terms of quality, service and cleanliness. Not the prettiest location but if you don't mind being in the hotel grounds or if you don't mind having a car for a few days to explore then it's great. Nothing is too much trouble for the staff, you really are treated well. Beautiful room and pool area. High quality hotel but as such prices for drinks etc are in line with standard of hotel...A bit pricey but supermarket opposite selling same cans of pop etc at less than a third of the price and nobody minds you bringing these back to the hotel.
Manager is visible every day and makes every effort to remember people and make sure stay is perfect. Oggy the restaurant manager is great fun and so pleasant.

10/10

Exceptional

27 May 2015

Sally

Superb hotel

Excellent friendly service, in a luxury hotel designed as an island settlement. The pool is amazing.

10/10

Exceptional

03 Nov 2025

Niklas

Super freundliches und engagiertes Personal, sauber und Pool & Strand super gepflegt. Sehr leckeres und qualitativ hochwertiges Essen - auch glutenfrei möglich!
Kinderprogramm war auch wunderbar.

Unser erstes Familienzimmer war relativ laut (Klimaanlage vor dem Balkon, Fahrstuhl), konnten aber wechseln.

Leisure Family_with_children

8/10

Excellent

07 Oct 2025

Christian

Wenn nicht dieser frustrierende Vorfall gewesen wäre, hätten wir die volle Punktezahl geben können. Am Anreisetag zeigte man uns beim
Check-In unser Zimmer. Ich merkte sofort, dass es nicht die Zimmerkategorie war, die wir gebucht hatten und es wesentlich kleiner war. Wir hatten die “Deluxe bungalow suite” gebucht und das “Maisonette caramel” Zimmer bekommen. Es war schon auch schön, aber es hatte einen sehr kleinen Balkon. Wir hatten eine Terrasse mit kleinem Garten gebucht. Wir waren direkt verstimmt, als wir feststellen mussten, dass die gebuchte Kategorie online noch verfügbar war. Eine Doppelbelegung war also nicht der Grund. Man darf nicht vergessen, dass es sich hier um ein gehobenes 5-Sterne-Hotel handelt. Ich hab das Zimmer noch am selben Abend reklamiert und bekam von der Rezeption Ausflüchte zu hören. Ich hätte mir hier mehr Ehrlichkeit gewünscht. Ich sagte sofort, dass wir das so nicht hinnehmen würden. Zunächst bekamen wir als Entschädigung einen Gutschein für ein A la Carte Abendessen und die Info, dass wir in zwei Tagen umziehen dürfen. Das war dann auch der Fall und wir bekamen sogar ein Upgrade in Form eines eigenen Pools. Das Personal war die ganze Zeit über sehr freundlich und sie bemühten sich wirklich das Problem schnell zu lösen. Der Urlaub konnte gerettet werden. Wir fanden das Ganze dennoch sehr unnötig. Leider gefiel uns auch der Strand nicht, sodass wir die Region auf Kreta nicht erneut buchen würden. Das Hotel selber ist aber wirklich wunderschön.

Leisure Partner

8/10

Excellent

04 Oct 2025

Eveliina

Upea hotelli ja kokemus. Siistiä, kaunista, hotellin alue monipuolisempi, vihreämpi ja hyvällä tavalla pienempi kuin kuvista voi odottaa. Parasta oli henkilökunnan aito, sydämellinen ystävällisyys. Majoituksemme aikana kaikki sujui, mikään ei ollut rikki tai puolitiessään, kaikki puhdasta. Runsas aamiainen oli loistava. Locanda-ravintola tien toisella puolella mainio. Palaamme varmasti, jos vielä tulemme Kreetalle!

Leisure Partner

10/10

Exceptional

07 Sep 2025

Jens

Perfekte Unterkunft, super Personal, immer aufmerksam, freundlich und hilfsbereit. Die Anlage und auch das Zimmer sind sehr gepflegt, Sauberkeit wird groß geschrieben. Wir konnten uns wunderbar erholen

6/10

Pleasant

10 Aug 2025

LUCAS

Our stay at Caramel had both highlights and points

The check-in experience, handled by Iwanda, was excellent — warm, professional, and efficient. The property itself is very beautiful, with good food and a Kids Club offering plenty of engaging activities for children.

However, we noticed a significant presence of ants in the room, which detracted from the overall comfort. More importantly, the hotel’s unwillingness to extend the check-out time — fixed at 11:00 AM — for guests with flights later in the day was disappointing. The only alternative offered was a 30-minute shower slot before departure.

As frequent guests of luxury hotels around the world, we have never encountered such a rigid approach, especially in a property of this category. If this is indeed the hotel’s intended policy, it is an important factor for travelers to consider when choosing their stay.

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

Marvin

10/10 Hotel. Selbst in der Hauptsaison hat sich das Hotel angefühlt als ob man in der Nebensaison da ist.

Das Essen hat Sterne Niveau, absolut top

Leisure Family_with_children

10/10

Exceptional

08 Oct 2024

Henrik

We stayed in the garden apartment with our son. Everything was great. We especially enjoyed the great food, the service and the care for children at this accommodation. The kids club was really something which offered a lot for little ones (ours is 3) and we always felt comfortable around the facilities. We felt that the massage was a bit expensive for what it was.

Leisure Family_with_children

10/10

Exceptional

05 Aug 2024

Luis

Amazing service

10/10

Exceptional

07 May 2024

Sigrid

Alt var perfekt

Friends_and_family Family

10/10

Exceptional

11 Jan 2024

Patrick

Superbe hôtel de 70 suites seulement, toutes récentes et superbes. Accueil personnalisé exceptionnel. Excellente animation musicale jazz le soir. Seuls le bar manque vraiment de chaleur et de tapas apéro, le dîner est vraiment trop cher pour un buffet, et un employé de piscine a vraiment été inconvenant.

Leisure Family

10/10

Exceptional

23 Sep 2023

Mauricio

Great property and staff, access by car could be better indicated from the road.

Leisure Partner

10/10

Exceptional

16 Apr 2023

Claudia

A beautiful hotel. The staff is very polite, helpful and friendly. We enjoyed our stay a lot and will certainly come back to Caramel. Thanks!!!

Leisure Family

8/10

Excellent

09 Apr 2023

Verified traveler

Expensive but good and quite

The hotel is new and has all the facilities you need for a hotel. It is quite and with a lot of space. The food could be better according to the price level of the food.

Partner

10/10

Exceptional

01 Aug 2022

Anna

Great hotel with excellent service. Feels like coming home.
A minus point is unpleasant bottom is the sea. There are much better beaches on the island

Friends_and_family Family

10/10

Exceptional

30 Jul 2022

Emma

I loved everything about this hotel; from the ”welcome!” to the ”hope to see you soon again!” Very friendly staff, excellent housekeeping and absolutely stunning rooms and gardens. Located right on the beach, and has a really nice poolarea. It is familyfriendly but even still a nice, quiet luxurious hotell.

I was upgraded to a room with a terrace with a jacuzzi (that I never got around to use, sadly) and I could never ask for a lovelier room!

The gym is one area that could improve; it is on the smaller scale and it lacked music and atmosphere.

This vacay will stay with me for a long time. Yes- it is pricey but worth every penny.

Leisure Self

10/10

Exceptional

27 Jun 2022

ANDRZEJ

Odpoczynek na wysokim poziomie.

Fantastyczny hotel !
Wysoki standard obsługi i serwisu na każdym poziomie. Od personelu pomocniczego, przez gastronomię do osób zarządzających.
Polecam serdecznie wszystkim ceniącym wygodę, spokój i wysoki poziom usług.

Partner

10/10

Exceptional

13 Oct 2021

Francine

Excellent séjour, endroit sublime, personnel accueillant , aimable et efficace

Partner

10/10

Exceptional

26 Sep 2021

Sabine

Grosszügig gestaltetes Resort mit tollem Service

Das Caramel Boutique Resort Hotel verfügt nicht über allzu viele Zimmer, dennoch ist die Anlage grosszügig gebaut.

die Zimmer sind geräumig und modern, aber eher spartanisch eingerichtet. Etwas mehr Ablagefläche und Stauraum wäre praktisch.

Die Zimmer sind insgesamt sauber und gepflegt.

Besonders erwähnenswert ist der durchgängig freundliche Service. Alle Mitarbeitende sind sehr aufmerksam und man fühlt sich zu jederzeit willkommen und gut aufgehoben.

Sowohl das Frühstücksbuffet wie auch das Buffet zum Nachtessen sind sehr gepflegt und umfangreich. Die Speisen sind qualitativ hochwertig und sehr ansprechend präsentiert. Beim Abendessen dürfte es etwas mehr Abwechslung haben, die Speisenauswahl ist nach einigen wenigen Tagen mehr oder weniger immer wieder die gleiche.

Die Liegen am Strand sind insgesamt eher knapp bemessen. An einzelnen Tagen kam es vor, dass bereits kurz nach 10 Uhr alle Liegen besetzt sind. Obschon das Hotel beim Einchecken explizit darauf hinweist, dass das Reservieren der Liegen nicht gestattet ist, wird dies leider auch hier nicht konsequent umgesetzt. Schade, dass man nicht den Mut hat, die immer gleichen mühsamen Gäste zurecht zu weisen.

Am Strand sind Badschuhe unbedingt empfohlen bzw. nötig für den Einstieg ins Meer. Es hat zahlreiche grosse und scharfkantige Felsplatten im Meer. Und bei starkem Nordwind ist das Baden im Meer verboten. Diesen Vorgaben muss unbedingt Folge geleistet werden, die Strömung ist dann wirklich heimtückisch.

Partner

10/10

Exceptional

25 Aug 2021

Vanessa

Parfait

Séjour parfait, personnel exceptionnel, serviables, gentils. Nourriture excellente ! Hôtel calme et reposant. Prix un peu élevé même si la période était haute, mais nous ne sommes pas déçus, nous reviendrons avec certitude, cet endroit nous manque déjà!

Partner

8/10

Excellent

24 Sep 2019

Verified traveler

tout etait parfait sauf à la plage ou les tablettes devraient etre nettoyées.

Leisure Family

10/10

Exceptional

24 Aug 2019

Verified traveler

Fantastisk hotel

Dejligt hotel. Lækker strand, fantastiske faciliter. Uovertruffen mad og virkelig god service

10/10

Exceptional

23 Aug 2019

Walter

Excellent resort with great management and exceptional service crew - friendly, paying attention, solution oriented. We already stayed several times and we’ve never been disappointed - on the contrary. Great place to relax, enjoy family live with kids (excellent kids club) and Greek cuisine.
Highly recommended!

Leisure Family

10/10

Exceptional

23 Jun 2019

Verified traveler

Extrem freundliches Personal. Maitre Oggy Antic löst jede Bitte mit Kompetenz.

Leisure Partner

10/10

Exceptional

06 Sep 2018

Matteo

Una chicca

Una esperienza unica. Conoscevo di fama il gruppo Grecotel, devo dire che il Caramel ti fa vivere una esperienza sublime, sotto ogni punto di vista. Struttura molto tranquilla, personale di altissimo livello, servizi eccezionali, dal ristorante, alla piscina alla spiaggia. Suite bellissime, un vero paradiso.

Family