Lizbeth
Great experience as always
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7.6/10Very good1,035 Reviews
Cleanliness8.0/10 8.0
Service8.2/10 8.2
Comfort8.6/10 8.6
Condition7.8/10 7.8
Amenities7.8/10 7.8
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Emotions By Hodelpa Juan Dolio
Experience a magical moment overlooking the breathtaking Caribbean Sea. Relax on our stunning white-sand beach, surrounded by lush tropical vegetation, a charming gazebo, and unforgettable sunsets. For discerning travelers, 'Essentia' offers beachfront rooms with exclusive access to a private beach and oceanfront pool.
Enjoy a variety of drinks and cocktails at the Essentia Exclusive Bar & Lounge. Sample world-famous beers at the Milwaukee Beer House, curated in the style of master brewers. A global wine selection is available for purchase at Oak Wine & Cheese, also accessible through room service.
Local beer and house wine are included with your stay.
Show less
With a stay at Emotions by Hodelpa - Juan Dolio - All inclusive in Guayacanes (Villas Del Mar), you'll be within a 5-minute drive of Marbella Beach and Los Marlins Golf Course. Make yourself at home in one of the 409 guestrooms featuring minibars and flat-screen televisions.
Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Non-smoking
Childcare
Banquet facilities
Transportation services
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No elevators
Professional property host/manager
Bioscore Sustainability
Pets not allowed
Service animals not allowed
Important information
-
You need to know
- No pets and no service animals are allowed at this property.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
French
Spanish
Nearby attractions
Marbella Beach
2.2 km / 1.4 mi
Los Marlins Golf Course
2.2 km / 1.4 mi
Guayacanes Beach
6.7 km / 4.2 mi
Guavaberry Golf and Country Club
11.5 km / 7.1 mi
Caribe Beach
12.5 km / 7.7 mi
Estadio Tetelo Vargas
13.6 km / 8.5 mi
Dream Casino Be Live Hamaca
23.9 km / 14.8 mi
La Matica Island
25.3 km / 15.7 mi
Bahia Mall
26.7 km / 16.6 mi
Boca Chica Beach
26.8 km / 16.7 mi
Farmarax
26.9 km / 16.7 mi
Nautical Club of Santo Domingo
26.9 km / 16.7 mi
PGA Ocean's 4 Golf
30.1 km / 18.7 mi
Caucedo Port
30.8 km / 19.1 mi
Jardín Laberinto
32.8 km / 20.4 mi
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Emotions By Hodelpa Juan Dolio
100
reviews shown
Geovamphry
Staff is great, food was good. Rooms definitely need some TLC. Coffee shop was the best part!
Vianessa
Deben mejorar el proceso de checkin y checkout, perdimos una hora en cada proceso.
Dahyanna
Good time
Rooms and bathroom clean
Outside bathrooms not so clean
Majority of the staff was amazing others rude.
Front desk staff kind, helpful always smiling.
Rooms and bathroom clean
Outside bathrooms not so clean
Majority of the staff was amazing others rude.
Front desk staff kind, helpful always smiling.
German
Honestly I don't like anything about this place. The staff very incompetent. The swimming pool was dirty. They pretended to clean the pool but they not. The staff is very rude. The food is the worst of the worst , not taste at all plus is always cold they don't keep the food in proper temperature condition. My wife and I give it a try, but didn't work. Thanks God we only booked 2 days and we only spent 1 never been so hurry to get out from a place. I will never go back to this place ever in my life.
Ninoska
Nothing
Ydania
Bar staff wasn’t helpful, the room looked old and dirty specially the bathroom. No way to make a reservation at the restaurants because they have to be done by 9am so if you’re staying one night you’re not going to get a reservation. We had to park away from the hotel and there were not golf carts available (we had luggage and a kid). I didn’t enjoy my stay
Roshi
This is a wonderful environment for family and couples.
Santos
Beach area 8/10, beer bar and coffee shop 9/10. Buffet and a la carte restaurant 5/10.
Franklin
Property is having issues with aging or poorly maintained air conditiners.
We heard about delays for other guests when checking in, and our started malfunctioning leaking water from day one.
The staff is amazing on every level.
Is a bit....no, it is overpriced for an \"all inclusive resort\". Ok for us for a week night or weekend, since we live in Santo Domingo just 34 miles away, or for any tourist looking to mix some sightseeing and experience 500 years of New World history in the Ciudad Colonial (Zona Colonial), the historic heart of Santo Domingo.
We heard about delays for other guests when checking in, and our started malfunctioning leaking water from day one.
The staff is amazing on every level.
Is a bit....no, it is overpriced for an \"all inclusive resort\". Ok for us for a week night or weekend, since we live in Santo Domingo just 34 miles away, or for any tourist looking to mix some sightseeing and experience 500 years of New World history in the Ciudad Colonial (Zona Colonial), the historic heart of Santo Domingo.
Juan
Más opciones, para la comida más opciones para los bebidas
Kim
他们的餐厅东西非常好吃，但是自助餐一般有点混乱自助餐，特别是他们那些本地菜非常好吃
Adan
La habitación estuvo bien. Pero el hotel tiene un servicio pésimo. Los restaurantes desabilitados.
El room service no funcionó
El room service no funcionó
Hector Yunior
bad, this is theft
Angelita
Tuve problema con el aire acondicionado pero me cambiaron de habitación, (tienen que darles mantenimiento) los TV son pequeños para las habitaciones
Comida excelente y el servicio tambien.
Mi habitación era 1er piso con piscina privada en 2 ocasiones se metieron personas al área deben rotular esas áreas como privadas.
Buenas actividades , me encantó
Comida excelente y el servicio tambien.
Mi habitación era 1er piso con piscina privada en 2 ocasiones se metieron personas al área deben rotular esas áreas como privadas.
Buenas actividades , me encantó
Hugo
El servicio amerita revisión de la calidad, fue pésimo el servicio del personal
sandra
Great staff!! Room clean!! , lovely beach !!!
Suany
Good
Yovanny
Bad service,eveything is long,no to many food very very no good,the buffet very small,only two bares for service
Neftali Alcibiades
Larga duración oara hacer el checa in y entrega de la habitación.
Habitación entregada ocupada
Poca variedad en la comida
Habitación entregada ocupada
Poca variedad en la comida
Michelle Rivera
Compramos en junio de 2026 por Expedia dos habitaciones \"swim out\". Todo super bueno y un éxito las habitaciones con la facilidad de la piscina privada. Área a mejorar en la habitación ( la cama algo dura, las almohadas también) El \"Staff\" super amables, la calidad humana excelente. Bar y comida buenas. El café bueno.
Con la excepción del equipo de los que te quieren vender los \"time share\", de verdad que son tan insistentes. Muyyyy insistentes.
Es un hotel pequeño, limpio, tiene playa y buenas piscinas. No hay que dar largas caminatas para llegar a los lugares y tiene todo cerca.
Con la excepción del equipo de los que te quieren vender los \"time share\", de verdad que son tan insistentes. Muyyyy insistentes.
Es un hotel pequeño, limpio, tiene playa y buenas piscinas. No hay que dar largas caminatas para llegar a los lugares y tiene todo cerca.
Anastasia
Overall we enjoyed our stay at Emotions, their staff are incredible and very hard working people. But I didn’t like the room, the bathroom had no door and the toilet’s door didn’t have a lock. Everything was very small, you could barely fit inside the toilet. I didn’t like that the shower glass door had no privacy and was completely see through. The AC unit was not a central air. We were sleeping under the blowing cold air all nights and it’s wasn’t comfortable. I found this place to be not very kids friendly. The pool was risky, despite the kids area, and the kids club appeared to be very old and dated. The coffee shop was amazing and became my favorite place to hang out.
juan
Cerca de la capital de la república dominicana, y buenos precio con relación a servicio.
Freddy
The food was absolutely excellent! On the downside, the air conditioning in the room leaked a lot of water and wasn't cooling properly. Another quite annoying detail was the Elite Collection Club staff being too pushy with their sales pitches. Aside from that, everything else was excellent, and I recommend it.
yomaris
Muy buenas atenciones gracias por todo
Eladia
Fue todo muy bien gracias por la buena condiciones
Bart
Best ever
Alejandra
Everything was excellent! The Wi-Fi could have been better but granted the area where we were at there was construction. Air conditioning was excellent, room super clean and neat. Staff friendly and kind. Super attentive and ready to serve in anything possible. I absolutely loved everything and definitely will be back
Crismery
Todo bien
Paul Ralph
El hotel es muy bueno para personas con gustos sencillos y que no tengan problemas con espacios pequeños. El área de adultos podría estar mejor acondicionada en el área de la piscina y jacuzzi, mejor mantenimiento. Los equipos telefónicos son obsoletos y no sirven. No vi duchas en el área de adultos y tampoco servicio de bartender para esa área. Las reservaciones para los restaurantes son muy limitadas y con muy poco tiempo de antelación. Tomando en cuenta algunos detalles y actualizando algunas áreas y mejor mantenimiento de la piscina y playa seguro atraerían mejor turismo exterior. En lo personal me gusta el hotel, la comida del buffet es muy buena y en el área de la playa se puede disfrutar de una o dos opciones buena para comer si te da hambre después de la cena, el área de la piscina tiene una cafetería para degustar un buen café y un pequeño bar para disfrutar tragos que no están en el todo incluido. El equipo de aire acondicionado necesita cambiarse.
José
Needs better drinks
Grismarly
Todo estaba perfecto el servicio me encantó muy amable la comida estuvo bn el ambiente las habitaciones volvería sin duda alguna el personal fue increíble
Daye M
It was very nice and clean .
Hernan
The kids club was always closed. We were there for 7 days and were not able to use it. One morning we waited there 20 minutes past “opening” time and no one ever showed up. If you have kids go elsewhere.
Denise
GIRLS TRIP - We had a wonderful time despite the weather (raining).
Staff/Waiter- Zoraida was excellent amongst others, pleasant/friendly/cheerful/accommodating
Restaurants - Mexican and Dominican were our favorite! The fried chicken from the beach area is a MUST!!!
Entertainers - Luis and Ramon were awesome! Shows/bingo/miniature golf/night club all great!
Room - AC worked/clean room/spacious/balcony
Suggestions to make stay more pleasant:
-Remove the extra charge if you get there early before check-in time in order to be able to eat/use facilities (never heard of such thing - Esmeralda needs more training on how to relay message)
-Let you make reservations for dinner when you check-in for all the days and NOT have to wake up early 9am to make the reservation for that night only.
- Change policy of having to return the towel daily.
- Provide umbrella at check-in like the towel card since NOT all rooms had them as we were told.
- Phone was not working so it was difficult to communicate of any issues presented (needed iron/umbrella/leak in bathroom)
- Coffee should be provided at the buffet/breakfast, they have a cute coffee shop/pastries (which should give larger cups) so that was a little inconvenient early in the morning when you need that coffee!!
Overall, this resort is great/small/everything you need is close by, great staff/food/entertainment! I recommend and definitely go back.
Hope management takes suggestions into consideration and make adjustments.
Thanks
Staff/Waiter- Zoraida was excellent amongst others, pleasant/friendly/cheerful/accommodating
Restaurants - Mexican and Dominican were our favorite! The fried chicken from the beach area is a MUST!!!
Entertainers - Luis and Ramon were awesome! Shows/bingo/miniature golf/night club all great!
Room - AC worked/clean room/spacious/balcony
Suggestions to make stay more pleasant:
-Remove the extra charge if you get there early before check-in time in order to be able to eat/use facilities (never heard of such thing - Esmeralda needs more training on how to relay message)
-Let you make reservations for dinner when you check-in for all the days and NOT have to wake up early 9am to make the reservation for that night only.
- Change policy of having to return the towel daily.
- Provide umbrella at check-in like the towel card since NOT all rooms had them as we were told.
- Phone was not working so it was difficult to communicate of any issues presented (needed iron/umbrella/leak in bathroom)
- Coffee should be provided at the buffet/breakfast, they have a cute coffee shop/pastries (which should give larger cups) so that was a little inconvenient early in the morning when you need that coffee!!
Overall, this resort is great/small/everything you need is close by, great staff/food/entertainment! I recommend and definitely go back.
Hope management takes suggestions into consideration and make adjustments.
Thanks
Carlos A Diaz
Todo
Kennedy
Good
Geoffrey
The hotel had no running water for more than six hours, and the electricity was constantly going out. The food quality was terrible, and my husband became sick with what appeared to be food poisoning after eating at the resort.
To make matters worse, I developed a severe ear infection after spending time in the pool. According to my doctor, the infection was likely caused by exposure to contaminated pool water. I am still dealing with the infection, facial swelling, pain, and multiple rounds of antibiotics days after leaving the resort.
The only staff member who provided good service was the gentleman who escorted us to our room. Unfortunately, management was unhelpful and dismissive when I raised concerns about my husband's illness and requested assistance with medical expenses. Instead of helping, I was asked to sign a document stating that the hotel was not responsible.
This was one of the worst resort experiences my family has ever had. Between the lack of water, repeated power outages, health issues, and poor handling of customer concerns, I cannot recommend this resort.
To make matters worse, I developed a severe ear infection after spending time in the pool. According to my doctor, the infection was likely caused by exposure to contaminated pool water. I am still dealing with the infection, facial swelling, pain, and multiple rounds of antibiotics days after leaving the resort.
The only staff member who provided good service was the gentleman who escorted us to our room. Unfortunately, management was unhelpful and dismissive when I raised concerns about my husband's illness and requested assistance with medical expenses. Instead of helping, I was asked to sign a document stating that the hotel was not responsible.
This was one of the worst resort experiences my family has ever had. Between the lack of water, repeated power outages, health issues, and poor handling of customer concerns, I cannot recommend this resort.
Maria
El personal muy atento en todas las areas.
Natividad en el servicio de limpieza en la habitacion y los chicos en el buffet y en el bar ola lola en la playa
Natividad en el servicio de limpieza en la habitacion y los chicos en el buffet y en el bar ola lola en la playa
CARLOS ORLANDO
Reporté una filtración en el baño de la habitación y no fue atendida. Lo demás, excelente!
Jose
This hotel is not what you see in the pictures, I ended up extremely disappointed when I entered the room, super bad humidity inside the room, completely broken AC. Had to book the stay on a better hotel near by. I lost 3 hours of stay between the time I arrived there went thru this, had to do an Immediate checkout and got to the next hotel.
Laura Elizabeth
All the staff were very friendly and the show was excellent
Enrique
Good spot for couple or family trip.
Anel
Excelente
Mirqueya
The staff in the lounge was very accommodating. I enjoyed the Italian restaurant and its staff. We celebrated my cousin’s birthday and had a blast. Juan Ramos the Bell captain was always very helpful and cordial. Thank you so much
John
Loved everything about it. Will be back
Lilian
We went as a group of eight girls; the staff harassed us quite a bit—though I realized that this happens everywhere in the Dominican Republic. The hotel is okay; it needs more care, as it has a lot of potential. The Wi-Fi doesn't work in the rooms—at least, it didn't work in the room we stayed in. Breakfast was okay; I don't recommend the Japanese restaurant, but the Italian one is very good!
Hegel
Very unique was the fact that all the staff were very very courteous and helpful.
HAILE
The resort was nice, easy to find all the spots and everything within walking distance.
Jose
I reported a water drip coming from the ceiling (apparently condensation from air conditioner duct). The drops were falling exactly over the toilet, which made it difficult to use it.
They never sent anyone to fix it.
They never sent anyone to fix it.
Maria
Very nice staff.
LOCKSLEY
We were a family of 5 we got two towels two water. There was no doors to the toilet and bathe area. My teenagers daughters was upset because they had to bathed and poop in an open area. I was stoped from getting into the restaurant with my slippers while looking at other folks getting in. I don't know if it was because of me color. I can say besides the moment at the restaurant every on else was mostly friendly. They were all focus on selling their membership more than anything else. The kids were in the pool and I want to go but all their interest was on selling their membership. I was not interested but they was like\" let me show you , let me explain and it became very boring. I enjoyed the culture show. The food was like i had enough by lunch time on Saturday
Dominga
Muy bueno una comida muy saludable y muy buen menú
Leidy
Todo estuve e de te
Omayra Alonso
.
Mirian
El servicio es muy bueno, la comida 10 de 10, aquí solo mejoraría el saber la capacidad para evitar que cosas se agoten temprano, la limpieza excelente, lo único que no me gustó fue que me cobraron un estoy check in, pues llegué a las 1:00 p.m y la entrada era a las 3:00, esto solo para que pudiera comer y estar en las instalaciones, pues las habitaciones no me las entregaron a tiempo. Todo lo demás excelente
samuel
Nos sentimos bien y complacidos solo hubo un detalle negativo se supone que vienes a vacacionar y salir de la rutina no deben prohibir entrar al buffet en camiseta playera no debe ser obligatorio el uso de mangas, y más si estas lejos de ti habitación y no tienen transporte recurrente, ya luego de esto super bien la habitación super acogedora, el bufete es excelente muy buenos sabores, en la animación la chica Rosaura fue muy amable y nos trató super bien en la clase de aeróbicos 10/10.
Ruben
Clean room, and all over very clean. Staff very accommodating, I booked 1 day overnight stay in a swim-up room and and check-in and check out were smooth. would have given 4 starts overall but the food at buffet was average to slightly below with minimal variety. All other restaurants were booked that night upon at our 3pm check-in. Wish we would have given opportunity to book a reservation for restaurant at cehck in.
Joel
Communication was really bad. Took forever to have someone come and get fresh towels or clean. The wet floor had no Wi-Fi overall. The the stay was okay. Very satisfied will come back. Very minor details
Yunior
The service is very good
Wanda
Yes
Ronal
the wifi and Cable TV
was very bad
was very bad
Silvio
Bad no electricity 1st day
Ashley
The Italian restaurant and staff is unbelievable
Alexander
The place it’s ok for the price. I would never go back. The beach is the most disappointing part. It’s is not what we all see on the pics. Far from it. The food is ok. The drinks is probably the best part. The rooms is big but it has no bathroom door. So if you need to do number two everyone knows, sees, and smells. The back pool is also the quiet area. Too much going on on the main pool. Adults and kids screaming and yelling. Not sure why. The property is in good condition request first dollar accommodations. No elevator to get to the second or third floors. Net net. You get what you pay for. We experienced it…
Francisco
Excelentes
Jaime Sr
👎
Andrales
Todo estuvo excelente.
yadit
The room was nice and the staff was nice
Mercedes Jacquelyn
Las habitaciones deben tener mas comodidades por el precio cobrado.
Cindy
La habitación limpia, el Staff muy agradable y servicial, la comida muy rica, las atenciones en el bar por igual, un ambiente muy afable, la habitación la entregaron a tiempo, es mi segunda vez en el lugar y mantienen su calidad y servicio
Reinaldo
Yes
Alexx
Las piscinas suelen estar con mucha basura sucias orible sefue la electricidad por 7 horas regreso 930 de la noche fue malo orible pagar por eso
Miguel Angel
Most of the staff very nice people, the online pictures does not match
Esmirna Elizabeth
Ellos me dijeron que me darian una noche gratis por la experiencia. No hubo luz y a raiz de esto fue un desastre
Maxine
Please save your money !
This is the worst hotel I’ve ever stayed at in all my life. The staff weren’t friendly nor helpful
The food is terrible and tasteless.
I paid for a swim out suite and the room was out dated and of poor quality. The bathroom got flooded my very first night. My room doors panel kept on malfunctioning and had to go to the front desk multiple times to get this addressed but the worst part of this entire experience is not even 24 hours into my stay the entire resort’s electricity and water stopped running. The hotel was out of running water and light for more than 5 hours - there was no emergency system put in place and no one that was properly handling such a serious incident. I was forced to leave in the middle of the night at my own expense to a different hotel. This was truly the worst vacation stay I’ve ever experienced.
This is the worst hotel I’ve ever stayed at in all my life. The staff weren’t friendly nor helpful
The food is terrible and tasteless.
I paid for a swim out suite and the room was out dated and of poor quality. The bathroom got flooded my very first night. My room doors panel kept on malfunctioning and had to go to the front desk multiple times to get this addressed but the worst part of this entire experience is not even 24 hours into my stay the entire resort’s electricity and water stopped running. The hotel was out of running water and light for more than 5 hours - there was no emergency system put in place and no one that was properly handling such a serious incident. I was forced to leave in the middle of the night at my own expense to a different hotel. This was truly the worst vacation stay I’ve ever experienced.
Carolina
Bedroom bath was smelly like sweat,
Water leaking from ceiling,
If rains water gets in the room no matter what floor
Water leaking from ceiling,
If rains water gets in the room no matter what floor
Juliana
Stay away. not safe, dirty, in poor repair...may even be a swingers motel. ?? Single women especially..stay away. Awwwfuullll!
Celso
This was our second time staying at Emotions. The resort has made many improvements including adding a pool, some activities completed including new buildings, archery, pool. They closed one restaurant that overlooked
Kiara
I really enjoyed with my kids. Pretty safe good food. Only thing the Mexican rest they were so annoyed, we made an appointment they said no sandals and we understood however the rest of the people were wearing them even tho we showed them but other than that it was a nice experienced.
Jada
Loved it here and the staff was amazing!
Dulce
La habitación fue terrible, y se lo comuniqué, pero le dieron larga al asunto y nunca la cambiaron, sábanas y almohadas sucias, olían a sucio, la habitación con mucha humedad y mosquito. Fue terrible la experiencia
Aleksandra
Property and rooms were very clean. AC and water worked great. Staff extremely nice and accommodating. Food in buffet and restaurants was good. Beach is beautiful, calm water. Seaweed was cleaned by the staff. A lot of shade.
Dominique
Such an amazing time, great deal for price!
TONIA
Best part of the stay was the fried chicken @ the beach!
Rafael
Need a bigger televisions in the room.
Plus better quality cable service
Plus better quality cable service
Maibelys
3/5 resort doesn’t have much options for food only one buffet and the reserved restaurant are extremely strict in dress code plus reservations can only be done at a certain hour. The snack bar is small same options everyday. Cleaning staff complain when room service is requested plus they gossip about the rooms and the people thinking one can’t understand their language. The coffee shop is increíble. The buffet food is not that great.
Hilda
It is an all-inclusive that charges for most of the amenities, food, and drinks!!!
The rooms are in poor condition, the AC makes terrible noises, the bathroom didn´t drain, the night show was bad, and I couldn't sleep because of the noise in the room.
The food is bad.
The rooms are in poor condition, the AC makes terrible noises, the bathroom didn´t drain, the night show was bad, and I couldn't sleep because of the noise in the room.
The food is bad.
Bradley
No and yes
Luz
Customer service was great. Staff was really helpful, polite and friendly. The path you walk to get to the beach close to the italian restaurant smells terrible, just like the area close to the wood bridge where there is a fish tank. They should do something about this. Food was really tasty and there was a wide variety of things to choose from. Alcoholic beverages on the other hand were not good since cocktails were made with lots of artificial ingredients. I suggest changes are made. There's a coffee shop which I loved. It is open the whole day and they offer hot and iced coffee. This is part of the all inclusive plan.
Felicia
The bar was stoked and the air-conditioning was very cold. I had to turn off and get a blanket.
Most of the staff are not people or service friendly.
A few that stood out were Ana in the buffet, Alejandro in the timeshare area, Elias that took us over to the timeshare, the young lady that served us in the \"reserved\"outside timeshare bar area.
Our daughter was ill 2/2 water contamination and was limited on what she could eat as she was bedridden.There was minimal help in getting food to her from the folks in charge. Room service was not available on several occasions to bring food to her. Our VIP status meant nothing.
Most of the staff are not people or service friendly.
A few that stood out were Ana in the buffet, Alejandro in the timeshare area, Elias that took us over to the timeshare, the young lady that served us in the \"reserved\"outside timeshare bar area.
Our daughter was ill 2/2 water contamination and was limited on what she could eat as she was bedridden.There was minimal help in getting food to her from the folks in charge. Room service was not available on several occasions to bring food to her. Our VIP status meant nothing.
Christie Lynn
Great vacation-loved the beach, pool & food!
Jason Shawn
Clean well kept property. Lots of beach and pool chairs, easy to find shade at the beach, not so much at the pools. Buffet was enjoyable, with decent selection. A la Carter restaurants were also enjoyable, tried the Dominican fusion and Mexican… delicious!
LaVance
Room wasn’t up to date no heat for night time and and toilet was messed up and WiFi and safe wasn’t working
Connor Henry
The pictures do not match the real experience at all I’m pretty sure they are stock images. Only good thing is the staff were all nice but we did not even complete our stay due to the quality.
Lynnette
Comfortable rooms, lovely grounds/property, friendly staff, good food
Amber Hunt Patrice
Well where should I start.. welcoming was good until we got to the room! What a disappointment.. not what it shows ! Motel 6 is more like it ! Refrigerator was broken then went to call them and phone didn’t work. No tv remote .. AC was great .. but ceiling leaked over the toilet when it was on .. Not all pools are accessible.. Building 4 has an adult pool for them only .. all pools close at 5 . We stayed in building 8.. I think it’s for the discounted rooms from other websites.. this building looked different from the others.. The night time beach bar staff was excellent! They are open 24 hours.. The food was ok.. Not bad not good.. Alcohol below budget.. coffee house not everything is free.. Shower head broke on 4th day. I wouldn’t recommend but if you do Elite club ! And also don’t take the welcome gift .. it’s like a time share slot you have to do and is a waist of time !!90 min to 2 hours.The Bach was nice swim able.. but vendors bother you.. and also there are cats in the buffet while you eat .. and dogs on the beach ..
MARK
Staff was very friendly and helpful.
Sheldon
We had a leak on the ceiling in the bathroom. It was dripping into the sink and on the sink all day and night. The room phone was not working. We contacted hotel staff by What’s App and in person. The drip was not fixed. Our friends who stayed in a different room had the same problem.
Tim
The grounds and restaurants. Specially the Mexican food and staff for our reservation time. Front desk claims upgraded however did have a balcony view on the parking lot gar was disappointing.
Location & surroundings
Emotions By Hodelpa Juan Dolio
Juan Dolio, Juan Dolio
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Emotions By Hodelpa Juan Dolio
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