Emotions Juan Dolio By Hodelpa

Dominican Republic , Juan Dolio
Juan Dolio, Autovia Del Este Blvd De Juan Dolio, Juan Dolio
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100 reviews shown

8/10

Excellent

26 Jun 2026

Anastasia

Overall we enjoyed our stay at Emotions, their staff are incredible and very hard working people. But I didn’t like the room, the bathroom had no door and the toilet’s door didn’t have a lock. Everything was very small, you could barely fit inside the toilet. I didn’t like that the shower glass door had no privacy and was completely see through. The AC unit was not a central air. We were sleeping under the blowing cold air all nights and it’s wasn’t comfortable. I found this place to be not very kids friendly. The pool was risky, despite the kids area, and the kids club appeared to be very old and dated. The coffee shop was amazing and became my favorite place to hang out.

Family_with_children

8/10

Excellent

24 Jun 2026

juan

Cerca de la capital de la república dominicana, y buenos precio con relación a servicio.

Family_with_children

6/10

Pleasant

23 Jun 2026

Freddy

The food was absolutely excellent! On the downside, the air conditioning in the room leaked a lot of water and wasn't cooling properly. Another quite annoying detail was the Elite Collection Club staff being too pushy with their sales pitches. Aside from that, everything else was excellent, and I recommend it.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

yomaris

Muy buenas atenciones gracias por todo

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Eladia

Fue todo muy bien gracias por la buena condiciones

Partner

10/10

Exceptional

22 Jun 2026

Bart

Best ever

10/10

Exceptional

22 Jun 2026

Alejandra

Everything was excellent! The Wi-Fi could have been better but granted the area where we were at there was construction. Air conditioning was excellent, room super clean and neat. Staff friendly and kind. Super attentive and ready to serve in anything possible. I absolutely loved everything and definitely will be back

Family_with_children

10/10

Exceptional

21 Jun 2026

Crismery

Todo bien

10/10

Exceptional

21 Jun 2026

Paul Ralph

El hotel es muy bueno para personas con gustos sencillos y que no tengan problemas con espacios pequeños. El área de adultos podría estar mejor acondicionada en el área de la piscina y jacuzzi, mejor mantenimiento. Los equipos telefónicos son obsoletos y no sirven. No vi duchas en el área de adultos y tampoco servicio de bartender para esa área. Las reservaciones para los restaurantes son muy limitadas y con muy poco tiempo de antelación. Tomando en cuenta algunos detalles y actualizando algunas áreas y mejor mantenimiento de la piscina y playa seguro atraerían mejor turismo exterior. En lo personal me gusta el hotel, la comida del buffet es muy buena y en el área de la playa se puede disfrutar de una o dos opciones buena para comer si te da hambre después de la cena, el área de la piscina tiene una cafetería para degustar un buen café y un pequeño bar para disfrutar tragos que no están en el todo incluido. El equipo de aire acondicionado necesita cambiarse.

Family

8/10

Excellent

21 Jun 2026

José

Needs better drinks

Friends

10/10

Exceptional

21 Jun 2026

Grismarly

Todo estaba perfecto el servicio me encantó muy amable la comida estuvo bn el ambiente las habitaciones volvería sin duda alguna el personal fue increíble

Family_with_children

10/10

Exceptional

18 Jun 2026

Daye M

It was very nice and clean .

Partner

4/10

Poor

16 Jun 2026

Hernan

The kids club was always closed. We were there for 7 days and were not able to use it. One morning we waited there 20 minutes past “opening” time and no one ever showed up. If you have kids go elsewhere.

Family_with_children

8/10

Excellent

11 Jun 2026

Denise

GIRLS TRIP - We had a wonderful time despite the weather (raining).
Staff/Waiter- Zoraida was excellent amongst others, pleasant/friendly/cheerful/accommodating
Restaurants - Mexican and Dominican were our favorite! The fried chicken from the beach area is a MUST!!!
Entertainers - Luis and Ramon were awesome! Shows/bingo/miniature golf/night club all great!
Room - AC worked/clean room/spacious/balcony

Suggestions to make stay more pleasant:
-Remove the extra charge if you get there early before check-in time in order to be able to eat/use facilities (never heard of such thing - Esmeralda needs more training on how to relay message)
-Let you make reservations for dinner when you check-in for all the days and NOT have to wake up early 9am to make the reservation for that night only.
- Change policy of having to return the towel daily.
- Provide umbrella at check-in like the towel card since NOT all rooms had them as we were told.
- Phone was not working so it was difficult to communicate of any issues presented (needed iron/umbrella/leak in bathroom)
- Coffee should be provided at the buffet/breakfast, they have a cute coffee shop/pastries (which should give larger cups) so that was a little inconvenient early in the morning when you need that coffee!!

Overall, this resort is great/small/everything you need is close by, great staff/food/entertainment! I recommend and definitely go back.
Hope management takes suggestions into consideration and make adjustments.
Thanks

Family

10/10

Exceptional

09 Jun 2026

Carlos A Diaz

Todo

Family

10/10

Exceptional

09 Jun 2026

Kennedy

Good

Family

2/10

Poor

08 Jun 2026

Geoffrey

The hotel had no running water for more than six hours, and the electricity was constantly going out. The food quality was terrible, and my husband became sick with what appeared to be food poisoning after eating at the resort.
To make matters worse, I developed a severe ear infection after spending time in the pool. According to my doctor, the infection was likely caused by exposure to contaminated pool water. I am still dealing with the infection, facial swelling, pain, and multiple rounds of antibiotics days after leaving the resort.
The only staff member who provided good service was the gentleman who escorted us to our room. Unfortunately, management was unhelpful and dismissive when I raised concerns about my husband's illness and requested assistance with medical expenses. Instead of helping, I was asked to sign a document stating that the hotel was not responsible.
This was one of the worst resort experiences my family has ever had. Between the lack of water, repeated power outages, health issues, and poor handling of customer concerns, I cannot recommend this resort.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Maria

El personal muy atento en todas las areas.
Natividad en el servicio de limpieza en la habitacion y los chicos en el buffet y en el bar ola lola en la playa

Partner

8/10

Excellent

07 Jun 2026

CARLOS ORLANDO

Reporté una filtración en el baño de la habitación y no fue atendida. Lo demás, excelente!

Partner

2/10

Poor

07 Jun 2026

Jose

This hotel is not what you see in the pictures, I ended up extremely disappointed when I entered the room, super bad humidity inside the room, completely broken AC. Had to book the stay on a better hotel near by. I lost 3 hours of stay between the time I arrived there went thru this, had to do an Immediate checkout and got to the next hotel.

Partner

8/10

Excellent

06 Jun 2026

Laura Elizabeth

All the staff were very friendly and the show was excellent

Family_with_children

10/10

Exceptional

05 Jun 2026

Enrique

Good spot for couple or family trip.

Partner

10/10

Exceptional

02 Jun 2026

Anel

Excelente

10/10

Exceptional

01 Jun 2026

Mirqueya

The staff in the lounge was very accommodating. I enjoyed the Italian restaurant and its staff. We celebrated my cousin’s birthday and had a blast. Juan Ramos the Bell captain was always very helpful and cordial. Thank you so much

Family

10/10

Exceptional

01 Jun 2026

John

Loved everything about it. Will be back

Partner

6/10

Pleasant

31 May 2026

Lilian

We went as a group of eight girls; the staff harassed us quite a bit—though I realized that this happens everywhere in the Dominican Republic. The hotel is okay; it needs more care, as it has a lot of potential. The Wi-Fi doesn't work in the rooms—at least, it didn't work in the room we stayed in. Breakfast was okay; I don't recommend the Japanese restaurant, but the Italian one is very good!

Friends

10/10

Exceptional

31 May 2026

Hegel

Very unique was the fact that all the staff were very very courteous and helpful.

Self

10/10

Exceptional

29 May 2026

HAILE

The resort was nice, easy to find all the spots and everything within walking distance.

Partner

6/10

Pleasant

28 May 2026

Jose

I reported a water drip coming from the ceiling (apparently condensation from air conditioner duct). The drops were falling exactly over the toilet, which made it difficult to use it.
They never sent anyone to fix it.

Self

8/10

Excellent

26 May 2026

Maria

Very nice staff.

Partner

4/10

Poor

25 May 2026

LOCKSLEY

We were a family of 5 we got two towels two water. There was no doors to the toilet and bathe area. My teenagers daughters was upset because they had to bathed and poop in an open area. I was stoped from getting into the restaurant with my slippers while looking at other folks getting in. I don't know if it was because of me color. I can say besides the moment at the restaurant every on else was mostly friendly. They were all focus on selling their membership more than anything else. The kids were in the pool and I want to go but all their interest was on selling their membership. I was not interested but they was like\" let me show you , let me explain and it became very boring. I enjoyed the culture show. The food was like i had enough by lunch time on Saturday

Family_with_children

8/10

Excellent

24 May 2026

Dominga

Muy bueno una comida muy saludable y muy buen menú

Family

10/10

Exceptional

24 May 2026

Leidy

Todo estuve e de te

10/10

Exceptional

18 May 2026

Omayra Alonso

Partner

10/10

Exceptional

17 May 2026

Mirian

El servicio es muy bueno, la comida 10 de 10, aquí solo mejoraría el saber la capacidad para evitar que cosas se agoten temprano, la limpieza excelente, lo único que no me gustó fue que me cobraron un estoy check in, pues llegué a las 1:00 p.m y la entrada era a las 3:00, esto solo para que pudiera comer y estar en las instalaciones, pues las habitaciones no me las entregaron a tiempo. Todo lo demás excelente

Family_with_children

8/10

Excellent

17 May 2026

samuel

Nos sentimos bien y complacidos solo hubo un detalle negativo se supone que vienes a vacacionar y salir de la rutina no deben prohibir entrar al buffet en camiseta playera no debe ser obligatorio el uso de mangas, y más si estas lejos de ti habitación y no tienen transporte recurrente, ya luego de esto super bien la habitación super acogedora, el bufete es excelente muy buenos sabores, en la animación la chica Rosaura fue muy amable y nos trató super bien en la clase de aeróbicos 10/10.

Partner

6/10

Pleasant

15 May 2026

Ruben

Clean room, and all over very clean. Staff very accommodating, I booked 1 day overnight stay in a swim-up room and and check-in and check out were smooth. would have given 4 starts overall but the food at buffet was average to slightly below with minimal variety. All other restaurants were booked that night upon at our 3pm check-in. Wish we would have given opportunity to book a reservation for restaurant at cehck in.

Friends

8/10

Excellent

14 May 2026

Joel

Communication was really bad. Took forever to have someone come and get fresh towels or clean. The wet floor had no Wi-Fi overall. The the stay was okay. Very satisfied will come back. Very minor details

Friends

8/10

Excellent

10 May 2026

Yunior

The service is very good

2/10

Poor

09 May 2026

Wanda

Yes

Family

10/10

Exceptional

09 May 2026

Ronal

the wifi and Cable TV
was very bad

Family_with_children

2/10

Poor

08 May 2026

Silvio

Bad no electricity 1st day

Friends_and_family Friends

10/10

Exceptional

07 May 2026

Ashley

The Italian restaurant and staff is unbelievable

Partner

6/10

Pleasant

07 May 2026

Alexander

The place it’s ok for the price. I would never go back. The beach is the most disappointing part. It’s is not what we all see on the pics. Far from it. The food is ok. The drinks is probably the best part. The rooms is big but it has no bathroom door. So if you need to do number two everyone knows, sees, and smells. The back pool is also the quiet area. Too much going on on the main pool. Adults and kids screaming and yelling. Not sure why. The property is in good condition request first dollar accommodations. No elevator to get to the second or third floors. Net net. You get what you pay for. We experienced it…

Partner

10/10

Exceptional

05 May 2026

Francisco

Excelentes

Business Family_with_children

2/10

Poor

04 May 2026

Jaime Sr

👎

Partner

10/10

Exceptional

04 May 2026

Andrales

Todo estuvo excelente.

6/10

Pleasant

03 May 2026

yadit

The room was nice and the staff was nice

Leisure Partner

6/10

Pleasant

03 May 2026

Mercedes Jacquelyn

Las habitaciones deben tener mas comodidades por el precio cobrado.

Partner

10/10

Exceptional

01 May 2026

Cindy

La habitación limpia, el Staff muy agradable y servicial, la comida muy rica, las atenciones en el bar por igual, un ambiente muy afable, la habitación la entregaron a tiempo, es mi segunda vez en el lugar y mantienen su calidad y servicio

Partner

8/10

Excellent

01 May 2026

Reinaldo

Yes

Partner

6/10

Pleasant

01 May 2026

Alexx

Las piscinas suelen estar con mucha basura sucias orible sefue la electricidad por 7 horas regreso 930 de la noche fue malo orible pagar por eso

Partner

8/10

Excellent

27 Apr 2026

Miguel Angel

Most of the staff very nice people, the online pictures does not match

Family_with_children

2/10

Poor

26 Apr 2026

Esmirna Elizabeth

Ellos me dijeron que me darian una noche gratis por la experiencia. No hubo luz y a raiz de esto fue un desastre

2/10

Poor

26 Apr 2026

Maxine

Please save your money !
This is the worst hotel I’ve ever stayed at in all my life. The staff weren’t friendly nor helpful
The food is terrible and tasteless.
I paid for a swim out suite and the room was out dated and of poor quality. The bathroom got flooded my very first night. My room doors panel kept on malfunctioning and had to go to the front desk multiple times to get this addressed but the worst part of this entire experience is not even 24 hours into my stay the entire resort’s electricity and water stopped running. The hotel was out of running water and light for more than 5 hours - there was no emergency system put in place and no one that was properly handling such a serious incident. I was forced to leave in the middle of the night at my own expense to a different hotel. This was truly the worst vacation stay I’ve ever experienced.

Partner

4/10

Poor

25 Apr 2026

Carolina

Bedroom bath was smelly like sweat,
Water leaking from ceiling,
If rains water gets in the room no matter what floor

Family_with_children

2/10

Poor

23 Apr 2026

Juliana

Stay away. not safe, dirty, in poor repair...may even be a swingers motel. ?? Single women especially..stay away. Awwwfuullll!

Friends

10/10

Exceptional

22 Apr 2026

Celso

This was our second time staying at Emotions. The resort has made many improvements including adding a pool, some activities completed including new buildings, archery, pool. They closed one restaurant that overlooked

10/10

Exceptional

20 Apr 2026

Kiara

I really enjoyed with my kids. Pretty safe good food. Only thing the Mexican rest they were so annoyed, we made an appointment they said no sandals and we understood however the rest of the people were wearing them even tho we showed them but other than that it was a nice experienced.

Family_with_children

10/10

Exceptional

18 Apr 2026

Jada

Loved it here and the staff was amazing!

Partner

2/10

Poor

17 Apr 2026

Dulce

La habitación fue terrible, y se lo comuniqué, pero le dieron larga al asunto y nunca la cambiaron, sábanas y almohadas sucias, olían a sucio, la habitación con mucha humedad y mosquito. Fue terrible la experiencia

Family_with_children

10/10

Exceptional

15 Apr 2026

Aleksandra

Property and rooms were very clean. AC and water worked great. Staff extremely nice and accommodating. Food in buffet and restaurants was good. Beach is beautiful, calm water. Seaweed was cleaned by the staff. A lot of shade.

Family_with_children

10/10

Exceptional

13 Apr 2026

Dominique

Such an amazing time, great deal for price!

Partner

2/10

Poor

10 Apr 2026

TONIA

Best part of the stay was the fried chicken @ the beach!

Family

10/10

Exceptional

09 Apr 2026

Rafael

Need a bigger televisions in the room.
Plus better quality cable service

6/10

Pleasant

09 Apr 2026

Maibelys

3/5 resort doesn’t have much options for food only one buffet and the reserved restaurant are extremely strict in dress code plus reservations can only be done at a certain hour. The snack bar is small same options everyday. Cleaning staff complain when room service is requested plus they gossip about the rooms and the people thinking one can’t understand their language. The coffee shop is increíble. The buffet food is not that great.

Family_with_children

4/10

Poor

03 Apr 2026

Hilda

It is an all-inclusive that charges for most of the amenities, food, and drinks!!!
The rooms are in poor condition, the AC makes terrible noises, the bathroom didn´t drain, the night show was bad, and I couldn't sleep because of the noise in the room.
The food is bad.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Bradley

No and yes

8/10

Excellent

01 Apr 2026

Luz

Customer service was great. Staff was really helpful, polite and friendly. The path you walk to get to the beach close to the italian restaurant smells terrible, just like the area close to the wood bridge where there is a fish tank. They should do something about this. Food was really tasty and there was a wide variety of things to choose from. Alcoholic beverages on the other hand were not good since cocktails were made with lots of artificial ingredients. I suggest changes are made. There's a coffee shop which I loved. It is open the whole day and they offer hot and iced coffee. This is part of the all inclusive plan.

Friends_and_family Family

6/10

Pleasant

27 Mar 2026

Felicia

The bar was stoked and the air-conditioning was very cold. I had to turn off and get a blanket.
Most of the staff are not people or service friendly.
A few that stood out were Ana in the buffet, Alejandro in the timeshare area, Elias that took us over to the timeshare, the young lady that served us in the \"reserved\"outside timeshare bar area.
Our daughter was ill 2/2 water contamination and was limited on what she could eat as she was bedridden.There was minimal help in getting food to her from the folks in charge. Room service was not available on several occasions to bring food to her. Our VIP status meant nothing.

Family

10/10

Exceptional

19 Mar 2026

Christie Lynn

Great vacation-loved the beach, pool & food!

Friends

8/10

Excellent

18 Mar 2026

Jason Shawn

Clean well kept property. Lots of beach and pool chairs, easy to find shade at the beach, not so much at the pools. Buffet was enjoyable, with decent selection. A la Carter restaurants were also enjoyable, tried the Dominican fusion and Mexican… delicious!

8/10

Excellent

15 Mar 2026

LaVance

Room wasn’t up to date no heat for night time and and toilet was messed up and WiFi and safe wasn’t working

4/10

Poor

14 Mar 2026

Connor Henry

The pictures do not match the real experience at all I’m pretty sure they are stock images. Only good thing is the staff were all nice but we did not even complete our stay due to the quality.

Partner

8/10

Excellent

03 Mar 2026

Lynnette

Comfortable rooms, lovely grounds/property, friendly staff, good food

Family

4/10

Poor

02 Mar 2026

Amber Hunt Patrice

Well where should I start.. welcoming was good until we got to the room! What a disappointment.. not what it shows ! Motel 6 is more like it ! Refrigerator was broken then went to call them and phone didn’t work. No tv remote .. AC was great .. but ceiling leaked over the toilet when it was on .. Not all pools are accessible.. Building 4 has an adult pool for them only .. all pools close at 5 . We stayed in building 8.. I think it’s for the discounted rooms from other websites.. this building looked different from the others.. The night time beach bar staff was excellent! They are open 24 hours.. The food was ok.. Not bad not good.. Alcohol below budget.. coffee house not everything is free.. Shower head broke on 4th day. I wouldn’t recommend but if you do Elite club ! And also don’t take the welcome gift .. it’s like a time share slot you have to do and is a waist of time !!90 min to 2 hours.The Bach was nice swim able.. but vendors bother you.. and also there are cats in the buffet while you eat .. and dogs on the beach ..

Family

10/10

Exceptional

02 Mar 2026

MARK

Staff was very friendly and helpful.

8/10

Excellent

01 Mar 2026

Sheldon

We had a leak on the ceiling in the bathroom. It was dripping into the sink and on the sink all day and night. The room phone was not working. We contacted hotel staff by What’s App and in person. The drip was not fixed. Our friends who stayed in a different room had the same problem.

Friends

10/10

Exceptional

27 Feb 2026

Tim

The grounds and restaurants. Specially the Mexican food and staff for our reservation time. Front desk claims upgraded however did have a balcony view on the parking lot gar was disappointing.

8/10

Excellent

27 Feb 2026

Indhira

The room was great for my children and I. The only problem was the toilet. We had a continuos issue with the toilet not flushing. Also, it was super hard to get reservations in the restaurants.

Family_with_children

8/10

Excellent

26 Feb 2026

Oleg

All good. Like it.

6/10

Pleasant

25 Feb 2026

Emely

Food wasn't that good

Partner

8/10

Excellent

25 Feb 2026

Delvis

Yes

Family_with_children

4/10

Poor

22 Feb 2026

Deyanira

Great cleaning personal, entertainment was great Dominican show of the night. Horrible check in, waited to long. Room were available after 5pm. Showers ban in 2 of 3 rooms. Water spread all over. I requested the 3 rooms to be together and I got the three room in opposite and different floor. It was a nightmare.

Family

10/10

Exceptional

22 Feb 2026

Jamar

Perfect

Self

6/10

Pleasant

21 Feb 2026

Vanessa

Something else i felt that the food in the buffet needed to taste better. Instead of waiting to be served coffee i think there should be a self service option where people can make their own tea and coffee.

Family_with_children

8/10

Excellent

21 Feb 2026

Joshua

The room was pretty nice and the staff was very welcoming. It’s more of an older vibe environment.
Would definitely recommend if you just want to kick back but not really a true turn up area

Family

2/10

Poor

19 Feb 2026

Kevin

I got to the hotel at about 1:30pm at which time i was told that no rooms were ready and i have to wait till 3:00pm
after returning to get a room, there was a hotel staff working on the lock, room was not ready and given a different room.
This room now had a clogged shower, over flowing and water running into the room like a pool. I was told by the staff that it was my fault for not placing a towel to block the water.
no accountability on hotel just reflection.
Restaurant food was limited and simply horrible.
I would never recommend or go back there ever again.

Family_with_children

10/10

Exceptional

17 Feb 2026

Tisha

Staff were really nice and very accommodating

Self

6/10

Pleasant

17 Feb 2026

Monique

Rooms can be cleaner, resort is ok and definitely reflects price. Staff is friendly.

Family

10/10

Exceptional

17 Feb 2026

Ivelisse

Excellent

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Alida Omayra

Servicio muy excelente de parte de los empleados, en el servicio de cuadro teléfonico Karla me ayudó demasiado, excelente empleada. La comida y bebida muy buena. Loca de regresar.

Leisure Friends

10/10

Exceptional

10 Feb 2026

Shea

Our stay was incredible. The beach was clean and the staff all work so hard. A few people in particular we loved to see everyday. The restaurants were all great. Buffet was always the last option which was always a hit or miss. A few themed nights were good. The gift shop is well enough stocked and we had to make a few emergency stops there. The drinks were strong and did the job, good service as well. First time in Dominican, was an absolute pleasure. We also booked saona island experience/all day excursion through the resort and was 10/10 (pretty touristy though). The landscapers work very hard and plants looks healthy and lush. Beautiful property

Leisure Partner

10/10

Exceptional

09 Feb 2026

Jose

The room was really clean and spacious, the pools were big and deep and the water was clean (and didn't smell like chlorine, wich is a bonus), the food and drinks could have been better, but what took the cake was the staff! The customer service was amazing, they made sure we were always comfortable and had everything we needed, they were so funny and understandable, they made my week! Already planning to come back on october with more family members!

Leisure Family

8/10

Excellent

29 Jan 2026

Jayden

Our cleaning lady for building 5 was very friendly and always helpful when needed. The staff in general were positive and friendly and the beach was beautiful.

Leisure Partner

4/10

Poor

25 Jan 2026

Helena

Staff, cleaning, everything

Leisure Friends

10/10

Exceptional

24 Jan 2026

Lisette

Absolutely awesome! Great hospitality good food, great drinks, room were nice and clean beautiful resort.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Eva

Rooms are clean and stocked with may amenities. The spa is nice. On a scale from 1 to 10 i give the staff a 1,00%

Leisure Friends

2/10

Poor

22 Jan 2026

Elena Nikolova

Doesn't deserves the price. All bad experience started with the check in. We paid for ocean view room and was \"upgradeed\" to a room facing a wall. Pools was cold. Food was bad, one of the kids get sick. Almost impossible to book a restaurant and cooking there was bad too.
Worst experience ever. Room also wi bathroom problems. Will never return to this hotel and not recommend for anyone.

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Timothy

ELIAS is spectacular!!

Partner