Name: Mercure Torun Centrum
Address: Kraszewkiego, 1/3, Torun, 87-100, PL

6/10

Pleasant

13 Jul 2026

Peter

The hotel is desperately in need of refurbishment. Reception staff both at check in and check out were not friendly. Arrival was greeted with \"yes\"? And no how was you stay at check out, just \"ok bye\".

I had a superior room,not sure what made it superior, it was small, the bed was quite hard, the bathroom was tiny the floor was soaked by the shower,looked intentional as it was wet room style. The shower head hadn't been cleaned in a while and half the holes were blocked. AC wasn't particularly effective 23½° on arrival 21.2°after being on continually for 48hrs!

Breakfast was just about acceptable, no toaster, no yoghurt, cereal selection practically empty both mornings.

The lifts looked like Copernicus used them.

The only positive is that its a short walk to the marvellous old town.

I will return to Toruń but I won't stay here.

Self

10/10

Exceptional

06 Jul 2026

Martin

Great price.

8/10

Excellent

13 Jun 2026

Patrick

Nice place close to city center. I’ve stayed here a couple times and it’s always been a good experience

Business

6/10

Pleasant

11 Jun 2026

Christian

The room are very noisy.

Business

4/10

Poor

24 Mar 2026

Shuryurn

Phone not working

Family

8/10

Excellent

19 Jan 2026

Matthew

Friendly staff

Business Self

8/10

Excellent

28 Nov 2025

Slawomir

The rooms were slightly dated but they were spotless. It's clear that the staff takes pride in their jobs.

Friends_and_family Family

8/10

Excellent

29 Sep 2025

paul

Nice hotel and facilities but little bit remote location.

Partner

8/10

Excellent

02 Sep 2025

tal

Bad personal safety

Lacks personal safety:
1 access to floors is unrestricted
2 Door does not have a dead bolt
3 safe in the room is just laying there. Not bolted to anything.

Business

6/10

Pleasant

23 Aug 2025

jacek

Skip the breakfast

Business Self

6/10

Pleasant

28 Jul 2025

Satish

Mercure in Toruń was okay for a short stay, but the property definitely needs an update. Like many Accor hotels, the experience can be hit or miss—some locations feel modern and refreshed, while others, like this one, are showing their age. The basics were covered, but I expected a bit more from the brand.

Leisure Self

10/10

Exceptional

13 Jul 2025

Loyd

Lovely room and very helpful staff very pleased

Leisure Partner

10/10

Exceptional

22 May 2025

Archana

Great location and price, excellent breakfast, clean and comfortable room. Only additional recommendation would be to have power outlets close to the headboards for overnight phone charging on the night stand for reachability. Simple extension outlets would suffice.

Leisure Self

10/10

Exceptional

22 May 2025

Karl

Great hotel, east access to Torun town

Rooms are good, with all you will need, comfy bed and en-suite. Spacious. Staff are really accommodating and speak English, which is helpful when your Polish speaking is as bad as mine :)
Parking is easy.
Lots of choice for breakfast
Restaurant serves good food and you must try Torun cake.
Stayed for 5 nights, short walk into town, regular trams further afeild. Old town Torun is such an historic place, beautiful, plenty to see, very safe and relaxed. Lots of great food and shopping (although i was here for work)

Business

2/10

Poor

02 Sep 2024

Philip

The rooms are very old and the rugs look extremely dirty. The staff was very rude to me. Definitely not a kid friendly hotel. Great location though. Close to old town

Leisure Family

10/10

Exceptional

06 Aug 2024

PAWEL

Was amazing

8/10

Excellent

23 Jul 2024

Robert

Good location

8/10

Excellent

07 Jul 2024

Andre

Air conditioning not working efficiently

Leisure Family

10/10

Exceptional

02 Jul 2024

Wioleta

Good hotel

Leisure Family

8/10

Excellent

15 May 2024

Dariusz

Good location

Well Located hotel with good breakfast
Bathroom very small

Friends_and_family Friends

6/10

Pleasant

08 Apr 2024

mark

People and standards were great, location is perfect. The rooms just lacked a little user friendliness. The tray with the kettle I had to put on the floor u see the desk as it was the only plug it would reach if I wanted to keep the tv plugged in and no plug sockets near the bedside tables. The bar closed at 10pm and the hotel generally felt like it was on a cost saving, including the room aircon.
Lovely hotel. Perfect location, wonderful team, worth the small inconveniences as great price too

Leisure Partner

10/10

Exceptional

20 Feb 2024

Magdalena

I enjoyed staying at Mercure Torun.
Location is great,only few minutes walk to old town.
Beds were extremley comfortable and breakfast very good.

Friends_and_family Family

10/10

Exceptional

28 Jan 2024

Piotr

Super lokalizacja

Leisure Family

6/10

Pleasant

15 Jan 2024

Simon

Lovely staff but room was a bit tired and dated, needs a refurb. Also a/c unit in the room was really loud and rattled. Not what I expected from a 4* hotel, although location was great, 5 minutes from the old town.

Leisure Partner

8/10

Excellent

01 Sep 2023

Frank

This is an older property but is well maintained. The staff here are excellent, and the restaurant was outstanding. The only complaint really is that there weren't many plugs in the room. You'd have to unplug something to plug something else in. More of an inconvenience than anything else really.

Leisure Self

10/10

Exceptional

29 May 2023

Merle

Great play to stay

Really nice and comfortable płace to stay with great location, close to the old city.

Friends_and_family Family

6/10

Pleasant

22 Aug 2022

Suha

All was good for the price, but the water pressure in the sink and shower were horrible.

Friends_and_family Friends

8/10

Excellent

27 Jul 2022

Piotr

OK

Furniture and carpets are dated however it's quite clean hotel. We got a great price for 2 days stay so can't complain.
I recommend you take a short walk to the city centre for a meal instead of eating in the hotel as the food is not great.

Friends_and_family Family

10/10

Exceptional

18 May 2022

Ashton

Lovely staff

The staff were super helpful and friendly. I didn't speak the language and they bridged the gap well. Nothing was too much trouble.

Self

10/10

Exceptional

13 Dec 2021

Robert

Loved it!

Was good

8/10

Excellent

06 Sep 2021

Nicholas

Great location. Comfortable. Great breakfast.

Leisure Family

6/10

Pleasant

04 Aug 2021

Monika

It needs a facelift

This hotel is conveniently located but it desperately needs a facelift. It was first open in 1968 I believe. The carpet is in a desperate condition. They try by keeping everything clean but they can't cover up the age of the items in the rooms. The parking is large and it's easy to park there. The staff was friendly and nice.

Friends_and_family Family

10/10

Exceptional

18 May 2021

Lukasz

Great hotel stay

Great clean hotel. Loved everything about it

Business

10/10

Exceptional

06 Oct 2020

Colin

Very nice hotel well situated for the Town.

I have stayed here many times and I would recommend it.

Friends_and_family Friends

8/10

Excellent

29 Sep 2020

G

A long weekend well spent

good hotel very convenient for old and newer Torun. Old town and the river in very easy walking distance.

Partner

6/10

Pleasant

11 Aug 2020

Verified traveler

Sin más

Bien pero dos incomodidades: el aire acondicionado y sus instrucciones y la falta de buenas cortinas.

Partner

8/10

Excellent

15 Nov 2019

Marc

Wonderful small hotel

Everything went smoothly.

Business

6/10

Pleasant

12 Nov 2019

James

The rooms and exterior are a little dated and, in our room, we had both a broken wall socket and a broken lamp - the lamp was fixed quickly when we pointed it out to the team. The amenities are OK but for a four-star hotel you might expect a little more than you get.

Leisure Family_with_children

10/10

Exceptional

09 Oct 2019

Verified traveler

We asked to change a room due to the bed being so small and despite being exceptionally busy the reception were most helpful offering us different rooms and an upgrade which we took giving us a much bigger bed and room for a small amount more. Excellent and helpful staff at all times

Leisure Partner

10/10

Exceptional

08 Aug 2019

Lesley

Good hotel

Clean good food good service beds could have done with better mattresses but they were bearable would stay again

Friends_and_family Family

8/10

Excellent

09 Feb 2019

Verified traveler

The aicon started heating up the roo. In the night. We oppened the window in the end and as we had to get up early anyway the noise from outside was not an issue. I was in such a rush out of the hotel i forgot to mention it at the reception. The room Number was 517. Please pass this to the management. Otherwise the stay was very good. Thabk you.

Business_and_leisure Family

10/10

Exceptional

30 Dec 2018

Eric

A great 4 star within 5 min walk of central Torun

We stayed for 4 nights at the Mecure Hotel and we were very pleased with it. It is definitely a 4 star as advertised with great service, comfortable rooms and an excelllent restaurant. What really stood out was that it wasn't centrally located near the Cinema City and Kopernic University while also being only a short 5 minute walk into central Torun (oldtown/stary miasto). So it has all the benefits of being in town without the noise. We will be going back.

Partner

8/10

Excellent

07 Nov 2018

Verified traveler

Hotel located very close to
Old town so everything within walking distance. Nice room, however the only disappointment we found was the beds were uncomfortable and the mattresses were covered with a thick plastic mattress cover which felt lumpy so unfortunately we didn't sleep well.

10/10

Exceptional

06 Nov 2018

Veronica

Everything good, needs bacon

Walking distance to Old Town, Cinema bus and trainstation. Perfect location

Friends

10/10

Exceptional

18 Aug 2018

Yuki

It is conveniently located from Old Town, at a major intersection, so very easy to find. The staff was very helpful and accommodating. They were also patient with me trying to make myself understood in Polish.

8/10

Excellent

20 Jul 2018

Verified traveler

The rooms are small. But otherwise it is a good place.

8/10

Excellent

30 Jun 2018

Verified traveler

Business hotel

The hotel is okay and in the middle of bus station and old town. Need 10-15 minutes walk. The staff is not really very helpful. It may be due to their English level.
The hotel is a bit run down and need some renovation. Especially the room door, when I woke up in the morning, I found that it was opened.

10/10

Exceptional

18 Jun 2018

Verified traveler

A nice stay

The hotel is about 3/4 of a mile walk from the train station. One can certainly take the bus, but we walked - to and from. Our room was ready upon arrival (around 11:30), very clean and comfortable. From the hotel to the old town is about a 10 minute walk (or less). The staff was nice and had good advice as to touring and transportation.

Friends

8/10

Excellent

11 Apr 2018

jennifer

All you need

We liked and used this hotel chain whilst in Poland due to ease of parking, cleanliness and reasonable price. Not too fussy and good restaurant foods too.

Partner

8/10

Excellent

09 Apr 2018

Verified traveler

Happy stay.

Good location. Clean, good service. High parking fee.

Family

10/10

Exceptional

16 Nov 2017

Karl

Convenient and affordable

This is a very pleasant place to stay while visiting Torun. It's easy to get to and only a 10-15 minute walk to the medieval center. The rooms are small but comfortable, and the breakfast buffet is good if it's part of your reservation. I enjoyed my time here.

8/10

Excellent

01 Oct 2017

Barry

Refurbished hotel in Torun

Overnight stay for my wife and I in this refurbished hotel (formerly Hotel Helios but now part of the Mercury group). Conveniently located a short walk from the old town in Torun and offers a breakfast buffet as well as a cafeteria serving meals all day. Did not spend too long in the hotel but the room was comfortable, with good, clean facilities. The problem for us was that the hotel is located close to a very busy road in Torun and getting to sleep was difficult due to the traffic and tram noise.

Partner

10/10

Exceptional

28 Sep 2017

steve

Excellent all round

Excellent all round from checking in to checking out.
Staff very helpful, rooms very clean and comfortable

8/10

Excellent

11 Aug 2017

magdalena

i liked it

it was what we expected, they were very friendly and helpful

Family

8/10

Excellent

13 Jul 2017

Verified traveler

Lovely hotel near to the old town

Had great time here it's now three times I've stayed at this hotel

8/10

Excellent

01 May 2017

Pete

Convenient and Clean

The hotel is located just outside the city center within easy walking distance of the town square. The staff were friendly, helpful and efficient.

8/10

Excellent

16 Nov 2016

Megan

Check-in staff were friendly and informative.
Decor felt a little old and tired. The Bed was dreadful, felt very flimsy and weirdly for a double bed it was pushed up against a wall so only one person could get out of bed at the side.

Partner

10/10

Exceptional

09 Aug 2016

TRAVELLERS

GREAT LOCATION

my sister and I were 2 nights in Torun, hotel was in a fabulous location within walking distance to the town. Hotel itself very nice, quiet location, safe.

8/10

Excellent

27 Jul 2016

Alfie

The hotel is located close to the town

Great stay in a lovely part of Poland the hotel was just a short walk to the town

10/10

Exceptional

29 May 2016

Richard

Why is the water yellow?

The first day I went into the bathroom to brush my teeth. There was enough natural light, so didn't turn on the bathroom light.

The next morning when I turned on the sink and shower, the water was yellow. What's up with that? It didn't make me sick, but I do wonder.

Family

10/10

Exceptional

02 May 2016

Verified traveler

Good hotel

No problems. Good breakfast and I rate my hotels how good the shower is. No problem good pressure :-) and clean

10/10

Exceptional

15 Apr 2016

stephen n.

All round 5*

2 Night stay in very clean hotel. Friendly staff, very good amenities & extremely good value..Recommended

8/10

Excellent

11 Jun 2015

Gregory

Cookie-cutter business hotel

All was fine. The hotel is nothing special, just a standard business hotel. 30zl for parking is ridiculous though, particularly when you can just park on the street around the corner.

Family

10/10

Exceptional

22 Oct 2014

Verified traveler

Nice hotel near the Old Town

Nice and pleasant stay.

Partner

10/10

Exceptional

09 Oct 2014

Marcin

Clean and comfortable room. Close to the city centre. Helpfull personel.

Partner

10/10

Exceptional

14 Sep 2014

Verified traveler

Pretty Giid

Clean room and a go stay. Traffic is the town busy and roadwork make old sat nav maps hard work. Right out of hotel and first left take you to lots of places to eat and drink. Supermarket out to the left. Would use again

8/10

Excellent

10 Sep 2014

Aga

Good hotel - perfect destination!

Hotel in very good location, by to the old town. Clear hotel with friendly service. Free wi-fi. Car park pay 30 zł.

Family

6/10

Pleasant

07 Sep 2014

Jatek

weekend stay

The building was previous a student hotel. The rooms are very small. Very uncomfortable. Besides this it is rather clean and ok. Not for family stay.

Family

6/10

Pleasant

07 Aug 2014

Verified traveler

hotel is in a great location beside the old town.I had a problem with the air conditioning in the room which was not resolved despite complaining about it.

6/10

Pleasant

14 Jul 2014

Richard

Incorrect Hotel Information

We booked a Superior room but there were no Superior rooms just standard rooms with a not very large double bed. The hotel was advertised as having Hi speed WiFi internet in every room but the signal was so poor that it was unusable. We would not stay there again.

10/10

Exceptional

13 Jul 2014

Ian

Big room, great service, perks!

As an Accor platinum member , I was treated like royalty. Free suite upgrade , gingerbread platter to welcome me. Suite was huge and very clean. Parking is outdoors spacious and guarded. Are was safe , and a 10 min walk to downtown. Thanks mercure !

10/10

Exceptional

12 Jul 2014

Ralph

So close to old town and on-site parking.

The location is very convenient to the old town and sights everyone wants to see - just a short walk. There are park areas close to the hotel making the location even more attractive. Modern hotel with all necessary amenities.

Family

8/10

Excellent

22 Dec 2013

JMcG

Hassle free!

The rooms are basic but clean and comfortable. I had a smoking room but it was fresh with no stale tobacco smells. The location is great for pedestrian access to this beautiful city. The staff are typical Poles, helpful, friendly and quick to smile. The breakfast left nothing to be desired with an attentive waiting staff. The bed looked doubtful initially crammed as it was in a corner, but I was alone and it didn't matter to me and it turned out to be very comfortable. I 'm fortunate enough not to bother with what a stay in any hotel costs me but I have high standards and will not be dictated to by the anti-smoking brigade. The Mercure gets 5 stars from me because I'm free to have a smoke in my room without hassle. Other \"5 star hotels\" please note!

8/10

Excellent

13 Nov 2013

Patricia

Sufficient hotel, too far from city center.

The rooms were clean and spacious, but there is no wifi in the room. The staff at the front desk were not very friendly. The breakfast was very good and plentiful if you are willing to pay 40 Zloty extra a night. The hotel is a bit too far from the city center--you have to cross a very busy four-lane road and then walk 5 minutes. There is a fitness center (I didn't see it). There are no shops in easy walking distance from the hotel.

8/10

Excellent

13 Jun 2013

Mark O

Very good and not a bad location

this hotel is located across the road from the beautiful medieval town centre. Staff most helpful, facilities adequate for the rating. For us - good stay - problem-free. If your booking is without breakfast you will find a charge (PLN 40) rather steep for the country.

8/10

Excellent

30 Sep 2012

sylwus22sylwia

close to city centre

nice place to stay , close to city centre, there is desk, extra table, kettle , hairdryier, very quiet and discret

6/10

Pleasant

27 Dec 2011

Verified traveler

Charged me for pay-tv even though i did not use it

The old town is conveniently close, and it is very beautiful. The room was very clean and decently comfortable with a bath tub.

Three problems:
1. They charged me for pay-TV even though i was not even in my room at the time they said i had been using it
2. They advertise free internet in the lobby, but there were none
3. The price does not include breakfast, instead it is 30zloty separately (you can have a really nice dinner in Poland for that price.

6/10

Pleasant

10 Aug 2011

Ken

The Mecure - Torun, Poland

The location (recommendations) and the price we paid was overall good value. But, the facilities compared to other hotels we had visited were poor. There were no tea and coffee making facilities in the room and also no coffee machine available (in reception or entrance hall) to compensate for this. The bed pushed against the wall was also a little inconvenient and not what we are used to experiencing in a hotel complex.

8/10

Excellent

22 Oct 2010

polishtyke

Mercure Torun Hotel

I made a mistake when booking my hotel for Torun. Instead of booking for two nights, I only booked for one night. The Bulwar was now fully booked, and had to find something quickly. In all honesty, the Mercure was far supperior in many ways, and at a fraction of the price.
The chain provides 'all that it states on the can', as they say. Torun is a small town/city. you can pass throught the centre in a 15mins at a steady pace.
The main train station is on the outskirts of town, walkable, but with a heavy suitcase, a cheap taxi ride is worthwhile.
The hotel is situated on the outside of the town, across a main, but easily passable main road.
The hotel is clean, and ample - for the price it's great. It's not luxury, but it's warm and dry, with good bathroom facilities.
I'd happily stay there again.

6/10

Pleasant

03 Oct 2009

Anonymous

Plain, crampt modern comfort.

The Mercure is a typical 2 star modern hotel within immediate walking distance of Torun's stunning Old Town. Rooms are small, but have A/C, cable TV, but beware of \"double\" beds, which are cramped against the wall. We requested switch to twin beds. There are several atmospheric hotels nearby which would be a wiser choice, but the Mercure isn't too bad.

Partner

8/10

Excellent

07 Sep 2009

Pieter

Great deal over the summer

I previously stayed here and was not impressed. But recently I've revisited Torun several times and I found myself staying in the Helios again. The place is still impersonal but the staff became more friendly as they recognized me. The summer deal with breakfast included was amazingly good value. Some tips for making the most of this hotel: bring a network cable, since there is free wired Internet but not wireless. Also, learn to visit the many nice pubs in the old town, which is not far away, avoid the bar in the hotel.

6/10

Pleasant

02 Aug 2009

Pieter

Lackluster communist-era business hotel

This hotel has all the charm of a 1970's communist-era block of concrete, wrapped up with a fancy reception and grand restaurant. None of the shoe shine machines had any polish. The wifi, parking, and breakfast were extra. The staff were not rude but not friendly either. I felt transported back to the past. Perhaps best left for busloads of tourists.

6/10

Pleasant

16 Jun 2009

Radek

Good location but small rooms

The hotel is described on some websites as 4-star, which is a stretch. It is well-located and guarded parking in front is convenient if you travel by car. Rooms are clean but not very spacious. The biggest disappointment was a \"double\" bed - too small and uncomfortable even by a 3-star standard. I would not recommend this hotel for longer than an overnight stay.

8/10

Excellent

05 Jun 2009

Gosia

OK

I stayed at this hotel only overnight with friends as we were attending wedding in Torun. As you can imagine we had some ironing to do....unfortunetly there is no such a think as iron board for your own use.There was a \"pressing room\" on third floor with one iron and an board!!!!That was frusraiting as we were in a rush. Size of the bed wasnt right neighter:3/4 of a double?! Room was small but clean and nice....

8/10

Excellent

09 Jul 2026

raffaele

Hotel comodo vicino il centro

Self

10/10

Exceptional

20 Nov 2025

Bosun

10/10

Exceptional

10 Nov 2025

Marta Eugenia

Fina rum och utsökt frukost. God service

Partner

10/10

Exceptional

09 Jul 2025

Erik

Good location

Good location just outside old Town, good value and good service

Friends_and_family Family

8/10

Excellent

21 Apr 2025

Chun Wah

上可

鄰近沒什麼商店

Partner

8/10

Excellent

18 Jan 2025

Mathieu

Top

4/10

Poor

11 Jan 2025

Odilson Tadeu

Meu quarto estava com o sistema de ventilação avariado, fazendo muito barulho. A noite inteira houve rangidos intermitentes.

Partner

6/10

Pleasant

15 Aug 2024

Paolo

Buona struttura spesso di transito per le comitive

Leisure

6/10

Pleasant

11 Aug 2024

Fabio

Good for a stop over in this area.

Leisure Friends

10/10

Exceptional

21 Jul 2024

Carlos

Para repetir

Hotel muy bien, a un paso del centro. Por la parte de atrás aparcamiento gratuito. Desayuno muy completo. Recomendable 100%

Partner

10/10

Exceptional

03 Nov 2023

Barbara

Sehr freundlich und entgegenkommt. danke

Leisure Family

6/10

Pleasant

04 Sep 2023

Jacques

Tres pratique quand on voyage en voiture

Hôtel confortable mais sans aucun caractère . Situation idéale pour visiter la ville en laissant sa voiture au parking

Partner

10/10

Exceptional

26 Jul 2023

Wioletta

Anbefales

Fantastisk sted i kort afstand til den gamle by.

Friends_and_family Family

10/10

Exceptional

22 May 2023

Pernilla

Bra läge

Vi hade en fantastisk vistelse på hotellet. Rummen var stora och rymliga och läget var mycket bra.
Det enda negativa är att matsalen är för liten i jämförelse med mängden gäster de tar in.

Friends_and_family Friends

10/10

Exceptional

08 Mar 2023

ernst

400 Meter zur Altstadt

Business Self

4/10

Poor

15 Aug 2022

Thomas

Mercure juste pour le nom, Ibis pour le reste

Tarif et prestation d'un Ibis. Rien d'un Mercure sauf le nom. Parking extérieur payant, 30PLN par jour. 5 personnes, pas de chambre de 5 personnes, j'ai donc réservé 2 chambres, avec le même nom de famille dans les deux. J'ai 2 chambres sur 2 étages différents. Il a fallut se battre pour avoir au même étage.
Les chambres sont petites. La literie bonne. Pas de volets. Salle de bain ridicule avec toilettes à l'intérieur. Fuite de la chasse d'eau.

Friends_and_family Family