Name: J Suites Hotel
Address: Lot 3762-3763 & Lot 3766-3769 , Jalan Kota Lama, Kuala Terengganu, 20300, MY

8/10

Excellent

05 Mar 2024

emmet

Centrally located,easy to find not far from bus station and Chinatown. Lots of choice for food closeby. One chinese restaurant serves beer on same street if that is important consideration. Helpful staff at reception, lady owner or manager very kind and helpful.
Room was compact, bed comfortable, shower good.
Wifi good. Limited tv channels.

Leisure Self

8/10

Excellent

24 Aug 2023

Guan Chwee

clean and comfortable room

Leisure Self

8/10

Excellent

15 Aug 2023

Jane

It was good to be near China Town, and the lake and to be able to walk to the bus station. The staff were very helpful

10/10

Exceptional

26 Apr 2023

nur

Very friendly reception, excellent service, clean and comfortable chalet, towels , working aircond.quick check in and checkout, very helpful reception and accommodating . Wi-Fi was slow and tv no reception but who watches tv nowadays. Initially during booking it says breakfast included however when asked it wasn’t included so we didn’t get breakfast with our room despite the booking said so.. this should really be rectified .. anyway we would stay again here love the chalet and convenience, beautiful turtle beach with clear blue waters nearby, we rented a scooter for 24h to go to the beach. Also the coconut drink stall at the bottom of chalet is recommended! Very delicious and fresh, I had it every time after coming from the beach :) as a family of 4, it was a comfortable stay , value for price especially access to the beautiful beach.. we also rented a boat for 1 hour to see turtles from a local - adik ril, go to the stall with life jackets on the beach and ask, much cheaper price than the rest of tourism boats

Leisure Family_with_children

8/10

Excellent

29 Oct 2022

kenneth

Convenient

Business_and_leisure Friends

4/10

Poor

01 Nov 2021

Verified traveler

NEED MORE IMPROVEMENT

My room is King Bed but there is no window available. Make the feeling inside the room very congested and not comfortable due to not good air ventilation when u sleep

Business

6/10

Pleasant

19 Nov 2020

Kee

Small room with no window. Management member should experience the stay.

Business

8/10

Excellent

04 Jul 2020

Verified traveler

Good

I always choose J-Suites as it has the best mattress in town

Self

10/10

Exceptional

21 Feb 2020

Verified traveler

Thank you for your service

Leisure Partner

10/10

Exceptional

15 Feb 2020

Verified traveler

Review of J Suites Hotel

So far so good.

Business

8/10

Excellent

15 Dec 2019

Verified traveler

Near to shops
Only room is too close with the lift- a bit noisy/uncomfortable

Leisure Self

8/10

Excellent

09 Dec 2019

Nurul

For the good , pay good !

They are just a part of a good people as long as they are good as a people !

Self

8/10

Excellent

08 Dec 2019

Verified traveler

Provide king size for a good price

Leisure Family_with_children

4/10

Poor

19 Nov 2019

Syed

Never again

the housekeeping is very bad. the floor is not clean. only one towel in the room. after ask for fews times than only they add another one to become two towels.

Business

4/10

Poor

19 Nov 2019

Xun

room had no window, no noise insulation, can hear footsteps late at night. toilet was mouldy

Business

10/10

Exceptional

28 Sep 2019

Abdul Mutalib Bin

Best facilities in & out

Good

Partner

6/10

Pleasant

11 Sep 2019

Verified traveler

It is so near to China town. It is convenient to walk around to eat local cuisine. However, the hotel room is not very ideal. I made a mistake I did not know the room I booked did not have window. The room is small and without cabinet For me to hang clothing.

Leisure Family

10/10

Exceptional

19 Aug 2019

Verified traveler

Convenient stay

We booked two rooms for our stay at this hotel. We loved that the hotel was very close to Kuala Terengganu's Chinatown. Hence finding food wasn't an issue. The 24-hour convenience store right next to the hotel was definitely a plus. Finding childhood snacks in there was a bonus. Reception employees were very nice and courteous. Upon checking into our rooms, we found one of the rooms to have a sort of unpleasant smell. Upon request, the employees at the reception promptly moved us into a different room without further questions. For the price we paid, this hotel met our expectations and needs.

Family

8/10

Excellent

15 Aug 2019

Yih

Room is ok.

2/10

Poor

24 Jul 2019

Verified traveler

Bad very bsd

Nightmare, tiny , very bad staff

Family

4/10

Poor

23 Jul 2019

Verified traveler

Unpleasant

Our stay wasn't really pleasant. The check in was slow and there was some confusion at the reception.
The room was quite small but the bed was comfortable.
There was water dripping from the toilet ceiling.
Limited tv channels.

Family

8/10

Excellent

01 Jun 2019

Ming Tiong

Cheap and central

There was some sort of confusion on my booking, they only found one of our booking despite showing them my Hotels.com booking.
I got 3 king rooms instead of a king and a family.

Family

4/10

Poor

22 May 2019

suparji

bilik ok la selesa but ada kutu busuk..

8/10

Excellent

18 May 2019

YeanFern

they are friendly.
Room is clean but found bed bugs.
Room manage to hear piping sound and beside neighbour’s door close especially night time.

4/10

Poor

27 Apr 2019

Verified traveler

Room only available @ 4pm after about 1 hour waiting at lobby.. bedsheets not really clean, spot some dirty patch and shabby. The manager in charge is not professional, always shouting krew all the time, can be heard through the walkie talkie everywhere.

Leisure Family

6/10

Pleasant

22 Apr 2019

Verified traveler

I love the fact that is very convenient if you are the t

4/10

Poor

14 Apr 2019

Verified traveler

propose to really clean the bathroom and change bed sheet and pillow case

8/10

Excellent

13 Apr 2019

Mohammad

Close to city center

Business

8/10

Excellent

24 Feb 2019

MOHD

Parking kereta terhad

Friends_and_family Family_with_children

8/10

Excellent

15 Feb 2019

TAY

Is quite convenient but facilities soso...there was no toothbrush lucky l have my own. Bed linen maybe not clean l itch the whole night so didnt have quality sleep

Leisure Self

10/10

Exceptional

11 Feb 2019

Verified traveler

nice room. clean and comfortable

Leisure Family

6/10

Pleasant

22 Jan 2019

Verified traveler

Limited space to perform regular Muslim prayers...

8/10

Excellent

01 Jan 2019

Norfarahin

Okay

The hotel room is clean, orderly and beautiful. In-house services such as parking, housekeeping services, hotel wifi and iron clothes are available. Hotel wifi line provided fast and smooth. But blankets and bed sheets are not replaced either properly or washed properly to make the situation uncomfortable and make the body so itchy

Partner

6/10

Pleasant

26 Dec 2018

Verified traveler

Hotel nice...fasiliti nice...staff baik..cuma tak selesa nk tido...tgh mlm kul 10 bunyi org buat kerja tarik tong sana sni..seret perabot...ntah apa dibuat...smpai pkul 12 tgh mlm...bini aku x dpt tido kjap2 terjaga...siang pagi pn ada...mmg kitorg xckup tido..call staff receptionist...ckp stended bunyi paip air...paip air kebenda tah...call kali ke 3 trus x jawab dah...hotel mmg nice n murah tp tu la...comfort kurang...

8/10

Excellent

22 Dec 2018

J

Good and clean. But walls thin, can hear people in hallway very loudly.

8/10

Excellent

21 Dec 2018

Verified traveler

Very nice hotel

10/10

Exceptional

08 Dec 2018

Verified traveler

The management and staff are very friendly and helpful

Leisure Partner

8/10

Excellent

07 Dec 2018

Verified traveler

Nice hotel in the town

10/10

Exceptional

06 Dec 2018

Verified traveler

Good. Clean

6/10

Pleasant

03 Dec 2018

Shamsul Akmal

Should mention room without widow

Partner

8/10

Excellent

24 Nov 2018

Mohd Azlan

The room with the balcony was decent and comfortable. View not great. Walking distance to a lot of local amenities.

6/10

Pleasant

22 Nov 2018

Tengku Suraiya

Have to check whether the room is with window coz it is too small for the one without window. For a muslim, though prayer room is provided, I found the room is too small for praying.

Partner

8/10

Excellent

20 Nov 2018

Danieal Chang

Good environment

8/10

Excellent

30 Oct 2018

Verified traveler

Very good for new experience at the new place for me

8/10

Excellent

09 Oct 2018

Qeef

Hotel near to Syahbandar Ferry

All good, comfortable and near to the other shops. Good stay since we want to take early morning ferry.

8/10

Excellent

23 Sep 2018

Nora

nice and comfortable but need more rooms where can include the window for sight seeing view

8/10

Excellent

16 Sep 2018

Hasvinder Kaur

Decent place to stay for one or more nights

The room with the balcony was decent and comfortable. View not great. Walking distance to alot of local amenities.

Partner

8/10

Excellent

16 Sep 2018

Yong

Need to improve tv channel.not much choice.

6/10

Pleasant

11 Sep 2018

Nur Afzan

Location was good, close to city. A restaurant downstairs.
Basic amenities in the room there, but it was narrower than I had expected.
Room could have also been more properly maintained.

Family

8/10

Excellent

11 Sep 2018

Judy

Very efficient & helpful staff changed our booked room to ones with windows. We had to pay to upgrade but had not noticed anywhere on the booking that it had stated no windows.

8/10

Excellent

27 Aug 2018

che

The room is rather small but still cozy. just that feels like the bed sheet is dusty

8/10

Excellent

23 Aug 2018

Verified traveler

Comfortable

Everything is amazing.. near to attraction place at kuala terengganu.. just toilet need to be more clean.. lot of stain also theres previous trash from before visitor

Family

8/10

Excellent

04 Aug 2018

RajaHalimahton

The room has no window....

6/10

Pleasant

02 Aug 2018

Verified traveler

need more clean expecially the bathroom.

Family

8/10

Excellent

02 Aug 2018

Verified traveler

Nice hotel close to shops...

10/10

Exceptional

31 Jul 2018

Jannah

nice hotel..town area..

very friendly and caring staff..eventhough there is some problem about the plumbing, they are much caring..

near to go shopping ''pasar payang''..

8/10

Excellent

29 Jul 2018

Lynn

Nice hotel with cheaper price

Bought online via cheaper hotels deal and we got a very nice room with that price. Couldn’t ask for more.

6/10

Pleasant

18 Jun 2018

Zaliza

Difficult parking

Family

8/10

Excellent

20 Feb 2018

Verified traveler

Basic simple stay

Heart of KT but limited parking spot especially during peak season.

Family

6/10

Pleasant

01 Feb 2018

Az

Ok for quick night stay

Considerably ok for one night stay. The room is quite small, but what ever is needed for sleep and rest is available

8/10

Excellent

26 Jan 2018

Siew Woon

Good

Good parking, rooms is of decent size and clean, easy to get around town area, near to Chinatown. Cons - checking in took some time as they couldn’t find my reservation even though it’s been confirmed and fully paid for

6/10

Pleasant

08 Jan 2018

a

Windowless room, good location

You pay a lot but get a windowless room a la tune hotel. Ok for one night though. It was clean, though we found 2 cockroaches in the toilet. Good location - within walking distance to waterfront and pasar payang. However, for a little bit more, you can get hotel at the waterfront e.g seri malaysia, felda etc.
Check in and check out process are fast, you need to pay rm100 deposit, refunded after stay. Free parking at tge back or in the basement although it looks a little dodgy. Clotges hanger - you call and ask for them. Surau are available in level 2.

6/10

Pleasant

30 Dec 2017

Mamal

The hotel is in average clean. Average warm service of their front liners.

10/10

Exceptional

31 Oct 2017

Mohamed Razak

Trengganu Trip

Excellent

Partner

8/10

Excellent

06 Sep 2017

ABDUL AZIZ bin

Good service

Good service. Helpful. Good guide by the front desk when I need help.

Family

6/10

Pleasant

02 Aug 2017

CHNG

Room different from pictures

The pictures and the actual room could be different

Family

6/10

Pleasant

17 Jul 2017

CL

The towels were dirty (with stains), but the staff were willing to change for us.

4/10

Poor

15 Jul 2017

Anthony

Not a 3 star hotel - won't stay again!!!!

I am a seasoned traveller throughout Malaysia and Asia and do not make the following comments lightly. I do not think that a 3 star rating is appropriate for this Hotel. It does not have a cafe or restaurant on site. The hotel looks on to a disheveled, rubbish pile of a car park and overall I had the feeling of being in a depressed environment. While the hotel and rooms were clean the standard and quality is lacking. Bring earplugs if you are going to stay here as the doors slamming is very loud, and you can hear people talking and laughing, and for me a baby was crying in the room across the hallway. While it is close to China Town and the town centre which are its pluses, there are other options which are better with a similar 3 star rating. I do not think that it was value for $$$ Would I stay there again - definitely NOT

6/10

Pleasant

18 May 2017

hohn

no enough parking.

Stay is ok. but no parking cause me got a saman. end up more to pay. And they didn't give me receipt, ask me claim from hotel.com.

8/10

Excellent

24 Apr 2017

keyuing

overall is good and value for money. convenience and good location. limited car park and i have to pay for my own for the car park fees.

Partner

4/10

Poor

06 Apr 2017

Wan Sharil

So so hotel

Upon booking, came with free parking, once arrived, limited parking space and when I asked at the receptionist, they were sorry as it was a peak season, no more parking available, end up that I had to park at a charged car park. The room was really small with thin wall, I could hear people snoring...

6/10

Pleasant

29 Mar 2017

Celine

Strategic location. Need to improve hygiene

Waited 30min more to check-in due to server down. Bedsheet are not clean even after changed to a new set. No window, room is smelling every time back from outside, much better after turned on air-con and exhaust fan in toilet awhile. Hair dryer is not working fine, OFF itself after 2-3min and need to wait about 10min to ON back and will OFF again after 2-3min...get cold and flu after washed hair 1st night :'( Nice location, within walking distance for meals and river side.

10/10

Exceptional

26 Mar 2017

Teik Soon

Place is good, only one weakness.
Sound from outside can be clearly heard.

Family

6/10

Pleasant

20 Mar 2017

Verified traveler

No sound proof

I could actually hear conversations that was going on in the next room.. And their tv too.

6/10

Pleasant

02 Mar 2017

Kok Teong

Noisy room with minimum space to move.

Noisy room can hear sound from next door, floor above and even the walk way, the room is small with minimum space to move, but great location with walking distance u can reach China town, city center and eatery.