Name: Felda Residence Kuala Terengganu
Address: Jalan Hiliran, Kuala Terengganu, Terengganu, 21400, MY

10/10

Exceptional

05 Sep 2022

Siti Khairunnisaa

ok

8/10

Excellent

06 Jun 2022

fardarina bt

Nice hotel n great view from the windows room

8/10

Excellent

05 May 2022

Shafariza

For check in, please on time and when customer late to come, the room have available. For me late check in 5.30pm. Book 3 room but 1 available. The 2 room still in cleaning. Received 6.30om. still ok because Hari Raya.

Leisure Family_with_children

6/10

Pleasant

03 Apr 2022

ZAUDA MUNIIRA

Long waiting time for check in, room carpet not properly clean

Leisure Family_with_children

10/10

Exceptional

22 Apr 2021

Wan Burhan

Good satisfactory stay

Location closed to basic amenities. Room rate was reasonable. Service was good. Overall was satisfactory

Friends_and_family Family

8/10

Excellent

08 Jan 2021

Verified traveler

Lokasi hotel stategik , mudah untuk pergi ke mana-mana tiada kesesakan lalu lintas.

Friends_and_family Partner

2/10

Poor

25 Nov 2020

Kee

Very disappointed

I have no chance to Check In. There was no one at the desk. I was ringing the bell again and again. The office door was open. I went in knock on the door. It’s like haunted. I contact Hotel.com and cancelled the booking. I will never go there again. First two stay were great. Not this time

Business

8/10

Excellent

20 Nov 2020

Kee

Very comfortable but no WiFi

WiFi is weak. No signal at all.
Other than that it’s quiet and comfortable

Business

8/10

Excellent

28 Oct 2020

Irma Intan Ezliena

amazing

Partner

8/10

Excellent

02 Sep 2020

ZAKARIA

A COSY HOTEL WITH GOOD LOCATION.

Quite clean but the housekeeper did not replace the facial tissue box on 2nd day but only took out the empty box.
When 2 pax stay in a room, I expect 2 laundry bags be provided.
The carpet is worn out & should be replaced. So is the worn out/broken wire cable to the iron.
The car part should be lighted for better security.

Friends_and_family Family

10/10

Exceptional

06 Aug 2020

Suhaimi

Very good place to stay. Staff are friendly. Nearby to city center.

Leisure Partner

10/10

Exceptional

04 Aug 2020

KBerg

I always stay here whenever I'm in Kuala Terengganu and the stay is always pleasant.

Friends_and_family Family_with_children

6/10

Pleasant

28 Jun 2020

CHE KU AHMAD FUAD BIN CHE

ttention to management

management needs to identify and repair the damage or disruption in terms of the air conditioning system as well as the noisy water pump system when operating, as it greatly interrupts visitors to take a good sleep and also rest.

Friends_and_family Family

6/10

Pleasant

25 Jun 2020

Yugabalan

NEED DRASTIC IMPROVEMENT

Need drastic improvement
Bed, bathroom and room carpet.
Old and need cleaning.

Business

6/10

Pleasant

21 Mar 2020

Maizan

Moderate.

Friends_and_family Family

6/10

Pleasant

02 Mar 2020

Verified traveler

my stay

Average.To provide wifi in the room.

Friends_and_family Family

2/10

Poor

02 Mar 2020

frustratedguest

only one elevator to the hotel rooms works.

Business_and_leisure Family_with_children

10/10

Exceptional

28 Sep 2019

Abdelrahman

It’s peaceful and easy process

Leisure Self

10/10

Exceptional

18 Sep 2019

Verified traveler

I like riverview and can see the culture city

8/10

Excellent

15 Sep 2019

rin

love the location,view and privacy..the food is yummy..need to add on gym room is much better

Leisure Partner

8/10

Excellent

06 Sep 2019

Verified traveler

Friendly staff. Excellent location.
Aircond was not functioning well

6/10

Pleasant

31 Aug 2019

Verified traveler

I stayed for business. Staff at the desk is not really helpful no information about my floor. The rooms are a bit tired, but were clean and quite spacious. Strategic location and nice view.

Business Friends

10/10

Exceptional

17 Aug 2019

SHERRY

akan dtg lg..

Friends_and_family Family_with_children

6/10

Pleasant

14 Aug 2019

Orang

All the facilities are complete and in a nice condition, but the toilet and the building it self look like very old building that haven't has a upgrading.

Leisure Family

8/10

Excellent

01 Aug 2019

RAA

In town. Convenient.

Business Family

8/10

Excellent

30 Jul 2019

Verified traveler

Room was large and furniture was new, but the carpet and the bathroom are dated. I did not get to try out the other amenities though. The wifi speed could be improved. But it was a comfortable night's sleep. Dinner at their restaurant on the top floor was good too. It overlooked a spectacular view of the river

Business_and_leisure Self

8/10

Excellent

24 Jul 2019

Verified traveler

TV not working properly.
Chairs in the room needs updated.
Chairs in the lobby and near the lift seriously need updated.
Staff were friendly

Leisure Family

6/10

Pleasant

30 Jun 2019

Mr

reverside scenery is beautiful

Leisure Family

6/10

Pleasant

28 Jun 2019

Verified traveler

Its clean and in town,making it very convinient to walk around. Need to be refurbished and poor breakfast selection.

Friends_and_family Family

8/10

Excellent

20 Jun 2019

Verified traveler

Like: location, nice view
Dislike: no wifi, breakfast was so-so. Room was a bit stuffy

Leisure Family

8/10

Excellent

09 Jun 2019

Verified traveler

We always stay in this hotel for our every trip to Kuala Terengganu, and will definitely come back in the future.

Friends_and_family Family

6/10

Pleasant

28 Apr 2019

NIK SHAIROZI

Slow chk-in.

Family

8/10

Excellent

31 Mar 2019

Verified traveler

Great location and view of the river. Staff was very pleasant and accomodating. Check in and out were easy. Rooms were large and well designed with good lighting. They were comfortable. A/C worked well. Breakfasts were great. Bathrooms were in need of repairs of the grout around the tiles (some was worn right down or missing) and severe cleaning of the grouted areas. That said, there was plenty of hot water and the showers worked well.

Leisure Partner

10/10

Exceptional

25 Mar 2019

Tini

The room was nice and very comfortable. Will come again

Business Friends

10/10

Exceptional

24 Mar 2019

Muhammad noor islam

Mr amat

Very amazing to stay here

Family

8/10

Excellent

25 Feb 2019

Mohd.

The toilet flush is very slow, and the shower was not that good. There was only hot water on the sink as cold water was very slow

Leisure Partner

6/10

Pleasant

19 Feb 2019

Verified traveler

There was no internet connection in the room.

Business Friends

8/10

Excellent

14 Feb 2019

K.Berg

We had a pleasant stay at the hotel. Will definitely come back again next time.

Friends_and_family Family

10/10

Exceptional

11 Feb 2019

miss37

really like the frontdesk staff. they are so friendly and giving accurate information about my booking.

8/10

Excellent

09 Feb 2019

Verified traveler

Value for money.

8/10

Excellent

09 Feb 2019

Verified traveler

convenient

Leisure Family

8/10

Excellent

08 Feb 2019

Verified traveler

Location is good

Leisure Family_with_children

8/10

Excellent

08 Feb 2019

Verified traveler

I like river view & breakfast

Leisure Partner

8/10

Excellent

07 Feb 2019

Verified traveler

So far so good

10/10

Exceptional

05 Feb 2019

NORAMIRAH

Nice view, verry comfortable n verry clean

10/10

Exceptional

05 Feb 2019

Verified traveler

good and recommended

8/10

Excellent

05 Feb 2019

Omar

Nice location by the waterfront

6/10

Pleasant

03 Feb 2019

Michael

Bad parking

6/10

Pleasant

31 Jan 2019

Mohd

nice to be visit again

10/10

Exceptional

23 Jan 2019

Verified traveler

Staff very friendly..
Room is excellent.
Food Need more upgrade

8/10

Excellent

22 Jan 2019

Anon

Nice hotel and close to the beach. Can enjoy the sunset at the food restaurant outside to the hotel

10/10

Exceptional

15 Jan 2019

Verified traveler

Very comfortable

10/10

Exceptional

08 Jan 2019

Verified traveler

Nice view, have cafe on the ground floor which made easy to customer.

8/10

Excellent

25 Dec 2018

Verified traveler

Upgrade muara cafe... More menu n condusif

8/10

Excellent

25 Dec 2018

Verified traveler

Hotel is nice but no swimming pool. if this facilities (swimming pool) available it will be more attraction for families.

8/10

Excellent

23 Dec 2018

Verified traveler

Fair to me can be better

10/10

Exceptional

18 Dec 2018

Jamie

Comfortable & spacious.

10/10

Exceptional

16 Dec 2018

Lin

Nice hotel.will stay here again if i ve to come to kuala terengganu

8/10

Excellent

08 Dec 2018

Rahmat

Aircond not cold. Only win blow.

10/10

Exceptional

08 Dec 2018

Verified traveler

Nice hotel and stategic location

4/10

Poor

04 Dec 2018

Lyn

It was just okay

10/10

Exceptional

30 Nov 2018

Anis

Nice hotel!

10/10

Exceptional

28 Oct 2018

Aa

Nice view from 11th floor. Clean room. Good staff.

8/10

Excellent

28 Oct 2018

Kumareson

It’s a reasonably priced hotel and judging from what I paid, I would the service provided, cleanliness and amenities were very good. The fact that it was close to the town was an added bonus. Will definitely return to this hotel on my next trip to K. Terengganu.

10/10

Exceptional

23 Oct 2018

Verified traveler

Great location, our room is clean & friendly staff..

8/10

Excellent

21 Oct 2018

Verified traveler

Good facilities and pleasant staff. However breakfast menu is quite disappointing

8/10

Excellent

08 Oct 2018

Verified traveler

Need to change the toilet seat

Overall experience is okay but the only thing that need upset me is the toilet seat..

8/10

Excellent

28 Sep 2018

Anuj

Comfortable room, besides waterfront, Chinatown

Comfortable room, besides waterfront, walking distance from Chinatown. Wifi in the room was weak but okay in the lobby. The immediate vicinity around the hotel is a bit quiet but no issues generally speaking.

4/10

Poor

17 Sep 2018

Verified traveler

Improvement on reservation needed

Paid for river view room but I was told the room was full during check in. I have to take the room with city view.

Family

8/10

Excellent

14 Sep 2018

Jeff

great location, walking distance to china town, easy to find food

6/10

Pleasant

13 Sep 2018

Verified traveler

room need to up to date.
bathroom condition looks dirty.

6/10

Pleasant

02 Sep 2018

nur

close to the beach,great view

great sea view from the cafe 17th floor, nearest with pulau warisan river cruise

8/10

Excellent

01 Sep 2018

NIK SHAIROZI

Just OK

Was disturb noisy by wall drilling job room nearby..very noisy at 3-4pm Thursday 30/8. Cannot rest and not comfortable at that time.
Parking extremely limited space... No pool and no shop nearby.

Family

6/10

Pleasant

27 Aug 2018

MHMAB

ok

ok but need more improvement especially on the utilities . water pressure are low during peak hour.

6/10

Pleasant

27 Aug 2018

Verified traveler

average

good location but need to improve on the facilities

4/10

Poor

25 Aug 2018

Fazailani

Smelly room

Old and smelly

Family

10/10

Exceptional

09 Aug 2018

Verified traveler

nice view and comfortable room

8/10

Excellent

23 Jun 2018

Jamie

Overnight at Felda Resident

The scenery was beautiful, got the room that ovesees the river and Pulau Duyong. Love the breakfast..they serve varieties..we also took a brisk walk to the Waterfront and tried the food at Payang Serai which was just next to the hotel. Nice experience..

4/10

Poor

11 Jun 2018

Stephen

Run down and dusty.

Found an underwear in the wardrobe. So disgusting.

6/10

Pleasant

29 May 2018

hui ling

Disappointed the toilet

Disappointed the toilet, first day toilet cannot flush. Second day change room, the water flow is too slow. Overall the Hotel staff services is good.

Family

2/10

Poor

28 May 2018

Verified traveler

hotel not clean

water closet cannot flushing well.. aircond not functioning well.. not have disposable slipper..

6/10

Pleasant

17 Apr 2018

Shatifuddin

very stratagic.

Nice hotel to stay in. Very close to shopping places. Very scenic and lively.

6/10

Pleasant

26 Feb 2018

Kelvin

Shame about the furnishings

Very nice staff and very clean but the state of the fittings isn't good, the corridors are awful and give a bad first impression. Reasonable breakfast but don't expect much western content. Excellent position for china town.

Partner

6/10

Pleasant

31 Dec 2017

Verified traveler

No basement or complex parking, rainy season will be problem, no maindoor entrance with security at the front door

6/10

Pleasant

30 Nov 2017

Annuar

Nice hotel close to the river & near the town

Wifi problem expecially in the room and carpet smell.

4/10

Poor

08 Nov 2017

Verified traveler

Room

Need to maintain your hotel. Your location is superb & might become one the best. This is the first & last i stay here. At the same rate i could get a better option. Thanks

8/10

Excellent

01 Oct 2017

Loh

A nice hotel located at the ideal location to move

A nice hotel located at the ideal location to move around kuala terengganu, the room is very spacious, the staff are friendly and helpful. near to tourism attraction.

6/10

Pleasant

29 Jul 2017

Anna

Felda Residence is a convenient location, but dated. The bed is clean but the toilet doesn't flush, no wifi in the room so you have to go to lobby for usage, the carpet in the room have iron marking, chairs were dirty, small tv with bad reception and no hot water shower even though we turned it to the hottest setting.

Beside from that, the staffs are super nice and it's really close to Chinatown where you can walked to get breakfast and lunch. Pizza Hut and KFC close by along with local foods. There are no taxis on the road so you would want to use Grab App to hail a ride.

Family

6/10

Pleasant

19 Jul 2017

Verified traveler

Good for short stay

I loved our view which was facing the river, though the windows were dirty. The room itself was old and carpet was dirty. Hallways smelled of cigarette smoke even though it was a nonsmoking floor. There was evidence of cigarette buds left on carpets in hallway. The breakfast had good selection of Malaysian food and western foods. Internet was poor in the rooms. I couldn't connect at all to the free wifi. Good location. We were able to walk to Chinatown and around to market pretty easily. I would recommend this place only for a short stay. We only stayed one night. The bed itself was clean and comfortable. This place just needs a major update.

4/10

Poor

15 Jul 2017

Mr t d

The place to go to die!!!

This is the most depressing hotel that I have ever stayed in! The decor was a dark brown and I suspect had not been decorated since it was originally built. This gave the appearance that it was dirty but I think it was just worn in. Even the staff appeared depressed- no surprises, I think I would too if I had the misfortune of having to work there.

Family

6/10

Pleasant

15 Jul 2017

Elisabeth

This place needs a bit of TLC

This is my third stay, the front office staff are very friendly and helpful, but the staff in the restaurant don't seem to like their job if their grim demeanor is anything to go by.Food choices are so-so at breakfast, the Laksa Terengganu was extremely salty, i had to give up after two spoonfuls.bread choices only white bread.. very boring.My German guest was appalled.She had stayed in tourist resorts in Tunisia and raved on about the food choices there.The rooms need to be constantly repaired and maintained.Some idiot had used a hot iron on the carpet, so there were lots of iron-shaped stains, as well as broken tiles and even plaster ceiling in the bedroom and bathroom with rat-or Musang sized holed in it. (Room 1002).Mysterious red droppings appeared.My guest was freaked out.
The fact that you now charge for parking at the hotel parking lot is acceptable, after all we need a safe place for our vehicle while on the islands. I think maintenance and staff attitude is a big issue. The location and the river view are still great.

Family

10/10

Exceptional

14 Jul 2017

mohd bohari

old tv

Partner

8/10

Excellent

06 Jun 2017

clare

Good location, rooms need updating

It is a good location to the jetty and chinatown. The staff were friendly. The rooms need updating but beds were comfy. It is fine for a night or two

Family

8/10

Excellent

04 May 2017

Hanipah

Strategic location & good breakfast

1. Excellent services & nice room
2. Location: easy access & near to Pasar Payang & China Town
3. Good & tasteful food for breakfast
4. Nice view

8/10

Excellent

23 Apr 2017

Johari

A nice hotel close to the riverfront.\n

The access to the hotel was easy. Checking in was a breeze......only thing was that the lobby was on the 2nd floor. There was no underground parking like most hotels and parking had to be around the hotel.....most likely at some dark corner.

6/10

Pleasant

16 Apr 2017

Su

Not as expected.

Not as expected. Poor maintenance. Disappointed with the choice of food served for breakfast.

10/10

Exceptional

07 Apr 2017

Verified traveler

Nice hotel

Excellence service
Best place to stay
Friendly staff

6/10

Pleasant

07 Apr 2017

lim

Clean and good location

Request didn't attend to.
Extension of check out time costed us 80% of a night stay.

8/10

Excellent

29 Mar 2017

Abdul Razak

Best value for money hotel

Room 1403 gives a good view of the river and its surrounding including the bridge and the Crystal Mosque. Breakfast at 17th Floor is awesome with breathtaking view of the mountains in the background and the river in the fore.
Shell Out restaurant near the hotel dished out cheap but delicious western food. I had the best value for money of lamb chop for dinner. I will definitely come again for the lamb chop if not the hotel.

8/10

Excellent

24 Mar 2017

Zaliza

It was amazing and the service for food in room very faster...