Name: Permai Hotel Kuala Terengganu
Address: Jalan Sultan Mahmud, Kuala Terengganu, 20400, MY

10/10

Exceptional

23 Dec 2025

Zulkafli

Clean

Friends_and_family Family

8/10

Excellent

05 Jun 2025

NAZLINDA BT MOHAMAD NAWI

Noisy acon...overall is good...

Business_and_leisure

8/10

Excellent

20 Jan 2024

RINA

The staff was friendly..the environment of the hotel was peacefull and smells nice😁

Leisure Family

4/10

Poor

31 Dec 2020

Verified traveler

The room smelled musty and the food was unsatisfactory.

Friends_and_family Family_with_children

8/10

Excellent

31 Dec 2019

Verified traveler

Trendy and helpful staffs

Leisure Family

6/10

Pleasant

10 Dec 2019

Expedia

My stay

Room condition is ok. Need to be upgrade. The wood all need to be repaint. Overall is ok. The food is great. Keep it up.

Friends_and_family Family

8/10

Excellent

01 Dec 2019

Verified traveler

Staff are courteous and helpful

Friends_and_family Family_with_children

6/10

Pleasant

01 Dec 2019

Verified traveler

The service staff are very helpful.
Location is strategic

Friends_and_family Family_with_children

10/10

Exceptional

30 Nov 2019

Verified traveler

Very good room clean so nice

Friends_and_family Family_with_children

8/10

Excellent

31 Aug 2019

Verified traveler

Good facility

10/10

Exceptional

18 Jul 2019

Verified traveler

Very good. Only expedia not good. Experience problem while checking

Leisure Family

6/10

Pleasant

12 Jun 2019

Irma Intan Ezliena

We got a room in an old building area and seems like only us staying there.. once check in our bathroom was leaking and channel on tv is not working.. we need to call for a maintenance.. luckly its only took afew minute to fix the problem.. staff also not so friendly especially in front desk..

Partner

8/10

Excellent

04 May 2019

Verified traveler

Cafe dgn mcm2 makanan yg sedap

Friends_and_family Family

8/10

Excellent

03 May 2019

Verified traveler

Good facilities

Business_and_leisure Family

6/10

Pleasant

02 May 2019

Nadiatul iza

The room was not really clean as full of dust. When we enter the room it feels so stuffy and we started to sneezing

Family

8/10

Excellent

02 May 2019

Verified traveler

Satisfactory..

Business_and_leisure Family

4/10

Poor

27 Apr 2019

Verified traveler

harga tidak bersesuaian dengan keadaan tempat tinggal..... terlalu lama.... tidak psdan dengan harga yg diberi....

Leisure Family_with_children

10/10

Exceptional

20 Apr 2019

Verified traveler

Good terbaik

Business_and_leisure Family_with_children

8/10

Excellent

19 Apr 2019

Mohamad Hafiz

Happy, no complaints

Partner

8/10

Excellent

18 Apr 2019

Verified traveler

Old hotel that needs refurbishment

4/10

Poor

16 Apr 2019

Verified traveler

During stay 6 crocroch and ants in room... wall and table

4/10

Poor

11 Apr 2019

Verified traveler

Lift not working & don’t have staff helping customer to go down bring luggage from level 3 to Lg using stairs

Business Partner

2/10

Poor

28 Mar 2019

Verified traveler

flea and bed bugs are found in the room & pillow. When reported to Hotel staff, it seem like they don't really care about it. It seem like this is very common for them to receive this type of feedback from guests.

Business Self

8/10

Excellent

27 Mar 2019

Verified traveler

The staff are friendly and the Hotel allowed late check-out.

Leisure Family

10/10

Exceptional

27 Mar 2019

Verified traveler

No comments

Leisure Family

8/10

Excellent

25 Mar 2019

Pa'

Strategic location.

Leisure Family_with_children

8/10

Excellent

25 Mar 2019

Pa'

Strategic location.

Leisure Family_with_children

6/10

Pleasant

25 Mar 2019

Nur

Receptionist not very helpful.parking too limited and very far.breakfast not much variety.not worth to pay extra rm29/person for breakfast.

Friends_and_family Family_with_children

4/10

Poor

08 Mar 2019

Verified traveler

Booking room and actual room given was not the same... requested for 1 king bed instead given 2 single bed... promise to call and change room the next day but didn’t happen... f&b also not that great..

Business Family_with_children

10/10

Exceptional

23 Feb 2019

Verified traveler

The hotel stafs were very helpful and friendly.

8/10

Excellent

17 Feb 2019

shikin

Nice and good services but aircond in the room not that cool even set up to 16°c, room temp is 25°c

Leisure Family_with_children

4/10

Poor

11 Feb 2019

Verified traveler

tilam berbau najis(guest sebelum sy punya kerja) walaupun dah 3kali tukar alas.

8/10

Excellent

06 Feb 2019

Verified traveler

Nice hotel...

10/10

Exceptional

05 Feb 2019

Elyza

Near of the city and beach

10/10

Exceptional

13 Jan 2019

Che

Nice location
Near to beach
Peacefully place

2/10

Poor

07 Jan 2019

Eta

Scary and not friendly

8/10

Excellent

04 Jan 2019

Verified traveler

Amazing stay in permai in

8/10

Excellent

24 Dec 2018

Verified traveler

Sinki Clogged

6/10

Pleasant

19 Dec 2018

Sien

Water spray in bath room too slow.

6/10

Pleasant

14 Nov 2018

Amni

Car park not enough

8/10

Excellent

06 Nov 2018

Verified traveler

Good

Partner

4/10

Poor

15 Oct 2018

Jennifer

Electricity black out 2 times in midnight

Electricity black out 2 times in midnight. Water that came out from the tap is yellowish water and got iron smell. Overall the hotel room services is very good.

6/10

Pleasant

15 Oct 2018

Verified traveler

Regreted

Bad service in reservation, no king bed, no connecting room as my special request & looklike deluxe room in online is standard room in normal. So, cheaper price is nothing.

Family

10/10

Exceptional

15 Oct 2018

Chita

Very good place. Near the beach, restaurants & other interesting places.

8/10

Excellent

01 Oct 2018

Muhamad Nazim

Best, but there are things need to be improved

Everything was good except for non cold aircond and also Wifi coverage. Please service all your aircond and expand Wifi coverage to all room.

Family

8/10

Excellent

19 Sep 2018

Mohd Aiman

Worth

Friends

8/10

Excellent

17 Sep 2018

Shufri

Good Service

Good and fast service. Room clean

Family

8/10

Excellent

09 Sep 2018

dr wan azizon

it was nice n convinient

10/10

Exceptional

07 Sep 2018

Norani

Value for $$$

Strategic location, easy access to all the interesting places in KT. Room is clean, staff are friendly and attentive, particularly front desk staff. Breakfast is good and delicious, even though the replenishment of dishes is rather slow but overall okay. We had pleasant stay and highly recommend this hotel.

Family

10/10

Exceptional

31 Aug 2018

Susi

I had a nice experience staying at the hotel. The room was comfortable. Breakfast was pretty good and delicious and they had a variety of local and international spread for the buffet.

6/10

Pleasant

30 Aug 2018

Verified traveler

okay

This hotel having toilet plumbing problem

Family

6/10

Pleasant

25 Aug 2018

Mohd

Check in process took so long..almost an hour eventhough we have confirm the book online and late check in (3.30pm). Pillow cover have a smell of previous customer

8/10

Excellent

17 Aug 2018

Kashim

Nice hotel. Near to Batu Buruk Beach.Room bit far from lobby.

8/10

Excellent

30 Jul 2018

Ezie

Nice stay, comfortable and not too seasoned

Stayed 1 night from 28 july to 29 july with 3 children (aged 9yo, 6yo and 2yo). We booked deluxe room with extra bed.
- room: spacious and not too seasoned. still got extra space eventhough had fit in extra bed.
- bed & pillows are comfy.
- cleanliness: satisfied
- breakfast: variety and OK. Main dish was Nasi Dagang.
- pool: big and clean. there are main pool and children pool
- staff: friendly
Overall, satisfied with the hotel. Will come back again.

4/10

Poor

23 Jul 2018

elly

bad room service.bad facility..the room and carpet is stink.

6/10

Pleasant

23 Jun 2018

Haiqal

Affordable price, room is clean, breakfast are average, roome servece food are bot so good, but the Banana Paradiso is delicious.

8/10

Excellent

21 Jun 2018

Noraizura

The breakfast is good. Variety of food. Room is confortable. Overall pleasant stay here.

Family

8/10

Excellent

17 Jun 2018

Verified traveler

Everything went well but air conditioning not so cool.

6/10

Pleasant

09 May 2018

ikie

An old hotel. Aircond full with dust make me flu. Just hope to upgrade or renote the hotel.

6/10

Pleasant

08 May 2018

vishal

Nothing special...just compromise

Well, this property have parking at the basement, once you park the car there is no proper sign board to go to lobby. Since parking area is big its difficult to find lobby entrance. Next you will be asked for 50 RM as miscellaneous deposit which is never mentioned while booking. You will be getting only one key for room, if you wish to go out then all cooling devices such as aircon and mini refrigerator will be off...not good. Next come the issue.. WiFi.. its not to mention they have WiFi but for name sake only. Its poor..will be on and off always..if on cant use whatsapp also. One can imagine the speed of it...worst... Next there is nothing to nearby distance..there is no beach nearby as mentioned.. room Size is small...beds are OK.. break fast is good.. still can improvise.. Air conditioning is outstanding.. we need to off it many times because of cooling. Overall i can say.. need improvement in many segments of hotel... i would suggest find other option if get it..Else compromise and stay here...Nothing special

4/10

Poor

04 May 2018

Verified traveler

front desk staff very unprofessional, slow,rude

front desk staff not reasonable nor helpful, luckily the assistant manage is more capable.

6/10

Pleasant

01 May 2018

LI

In general, the overall cleanliness of the room, especially the bathroom, could be improved. The shower without a shower screen was quite annoying as the bathroom floor gets all wet after a shower.

The service at Cahaya cafe is poor.

The wifi was not working during my stay.

8/10

Excellent

11 Mar 2018

Verified traveler

Average hotel.

The location was good. Near the beach and food was within reached. However, the staff was not so professional. Given the standard of the hotel, everything seem acceptable. Breakfast was great. Thanks to the manager who managed to comfort us with some complaints we raised. One of the rooms got cockroaches. Please do the pest control maintenance.

Family

10/10

Exceptional

03 Jan 2018

Verified traveler

Good value for money hotel

With the rate I paid, I get a good room with good facilities. Room is clean and comfortable. Definitely my choice of hotel whenever I'm in K. Terengganu

8/10

Excellent

13 Dec 2017

Ettyfazlimy

RM50 for deposit upon check in
Convenient parking
Choose for deluxe for newer room
Variety choices for breakfast
Kids enjoy the pool

8/10

Excellent

04 Dec 2017

el

Okay, not bad la.

Everything was okay, i love the hotel provide iron and iron board for my room (so i didnt need to go outside and find one) water heater function properly.. however, air cond was not so cold (for me it is fine but for people who easily get ‘hot’ i think it is quite uncomfortable). Not sure if the problem is only happen at my room. My room was at the ‘old building’ and parking lots for us is quite far (the nearest is quite limited) . Lack of signage, i’m quite confuse where i should go. Breakfast was great :)

6/10

Pleasant

21 Nov 2017

Nurul

Room Cleanliness is the jaw dropping.

Booked under my daughter's reservation staycation from 20-21 Nov. Room 4007; Stay in Deluxe King room facing pool view is spectacular. Extra bed can be placed which is greatful. However at night while about to sleep, husband saw a running to & fro living thing by the bedside table. And climb up the curtain which is sounds like spiderman but it was actually a mouse. Typically an animal should not be in the guestroom at all. The bedsheet and duvet were dirty.. holy goodness! Cant compared to 5-star hotels but this experience is worst than a 4-star hotel. I was terrified and speechless to mention it to the hotel staffs as this should be part of a SOP of a hotel. I guess the cleanliness standard has dropped drastically as this is worst than our previous stay with Permai Hotel years back. My standard and trust with the hotel just disappeared with thin air as I know how important for a room clean as my daughter works at a 5-star hotel in Singapore for years. I would suggest a pest control do a monthly check at least and the Housekeeping team should inspect the room thoroughly before guest check-in. Although I did an early check-in, this should not be an excuse of why the room is not cleaned. This needs to be fixed.

8/10

Excellent

29 Sep 2017

Yunus

Our family was comfortable

The room over looking the sea was beautiful. Hotel location was close enough to the prime area but away enough to enjoy the serenity. Very accommodating staff and prompt service.

Family

6/10

Pleasant

09 Aug 2017

Norulhuda

Our room located at the old building. Quite far from the reception counter. The room is so so to me.

10/10

Exceptional

18 Apr 2017

Mustaqim

Unexpected modernism

Being far from KL I totally did not expect the touch panel for lights, that was super awesome, bravo! And the toilet too, very modern. I liked these modern and minimalist touch. Well done.

Then at breakfast I found some presentations rather splendid too, especially that you served cold cuts. I don't think many local-themed hotels do.

Didn't get to check out the pool though, shame, I did book this hotel because of location and swimming pool.

But great stay! Probably the whole hotel can go through a phase by phase upgrade into a totally modern hotel?

Loved it. (Oh, maybe except the channels on TV)

8/10

Excellent

17 Apr 2017

Blue Ruby

Value for money

It's located at one of the major road in town and it is very near the beach, less tha 5 minues drive. One can also jog to the park next to the beach in less than 5 minutes but be careful as you need to cross the main road, no predetrian crossing available in front of hotel and it would be great to have one there. Breakfast range was much better than many of similar star hotels I've been in Kuala Terengganu. I also love the lively calling of prayers that it is so spiritually good for me. I didn't managed to use the gym or pool but im sure it ia quite decent. Only thing I would suggest is to upgrade the 2nd lobby which is quite old looking.

8/10

Excellent

04 Apr 2017

Verified traveler

Nice Hotel to stay

Everything is quite okay just management hotel should provide more staff at front office when check in process. I queued for 1 hour to check in with only 2 staff handle.

6/10

Pleasant

27 Mar 2017

Syamsyul Kamar

Most if the funiture is too old, wife slow, towel too thin and look old. The mirror frame at bathroom need to repaint cause look very ugly.

Family

6/10

Pleasant

24 Mar 2017

NIK MUHD FAHMI

Convenient and clean hotel but a bit horror

Shower head not maintain