Smile Hotel Tokyo Shinkoiwa

10/10

Exceptional

09 Mar 2026

Cecil

Got a non-smoking room on a smoking-floor. Strong smoke smell. This was our 2nd stay at this property, mainly, because of it's close proximity to the train station which we find great for train connections.

10/10

Exceptional

16 Feb 2026

Rui Jorge

Excellent location. Very convenient.

Self

10/10

Exceptional

02 Feb 2026

Carol

Everyone was great. The room was clean, warm and quiet. Close to the trains!

Leisure Self

10/10

Exceptional

27 Jan 2026

Fernan

Great location, helpful staff, good amenities, good room, and cost. Would recommend this place!

Leisure Self

8/10

Excellent

17 Jan 2026

Yasue

nearby station & shops for reasonable rate

Leisure Partner

8/10

Excellent

17 Jan 2026

Yasue

Close to station & stores

Leisure

8/10

Excellent

28 Nov 2025

EMMETT

The staff was very nice and the room was comfortable

Business_and_leisure

8/10

Excellent

14 Nov 2025

Duncan

Clean room, nice staff

Leisure Self

6/10

Pleasant

01 Nov 2025

David

The staff were polite and knowledgeable which is great. The only thing was my room half the lights wasn’t working.

Friends_and_family Friends

4/10

Poor

26 Oct 2025

Aileen

During our stay we had 2 reservations, first room was alright, but a bit noisy outside. But the second room was covered in black mold and smelt bad, causing my partner to get sick. When asked to change rooms, they were unable to change due to limited vacancies but noted they would do a \"mold cleaning\". Upon returning the next day they noted we needed to switch rooms as the mold was too bad to clean. The hotel itself is very close to the station and had many food options around, but we would not recommend staying here due to the health risks present.

Leisure Partner

10/10

Exceptional

15 Oct 2025

Faxian

Good value hotel!

10/10

Exceptional

11 Oct 2025

dillon

best hotel ive every stayed at

Leisure Family

4/10

Poor

09 Oct 2025

Robert

Location was good, near a train station. Staff was unhelpful with problems and relied on google translate to communicate. They explained that

Friends_and_family Family

6/10

Pleasant

29 Sep 2025

Hannah

AC very cold. Close to the station just very dirty inside.

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Justin

This was my first time in Japan and my stay at this hotel made my experience very smooth. It was close to the train station which was very convient. It is literally across the street from a 7/11 and other convenient stores incase I needed anything. The man who checked me in spoke very good English and explained the housekeeping policy. Pretty much everything is just like a hotel here in the US with its own Japanese influence. Highly recommended for those looking for a budget friendly, but comfortable choice. It was just me, but having a partner would have been doable. The bed/room is on the smaller side when compared to what you see in the US as with most things you find in Japan. But I dont pack a lot and dont spend a lot of time at the hotel except to rest/sleep. The room had a small fridge, a great bath/shower and plenty of plugs (2 pronge). No safe, so bring locks for anything you leave in the room while you are out.

Leisure Self

10/10

Exceptional

14 Sep 2025

NAIM

I liked the property and the area. There’s a lot of things to see around it.

Leisure

10/10

Exceptional

10 Sep 2025

Vincent

Incredible value. Very convenient location- train station 1 minute away. Incredible selection of restaurants, grocery stores, bakeries and shops in the area. Hotel is in great condition given its age. Room decor and furniture is dated, but very well maintained. Highly recommend.

Leisure Self

10/10

Exceptional

19 Aug 2025

Matthew

Really helpful and understanding when I made mistakes

8/10

Excellent

02 Aug 2025

Terrant

The property was what youbexpect from a business hotel, clean but basic very close to public transports and concenience stores. The area around the hotel is quiet but there are options for shopping and dining. The hotel staff were always happy and friendly and always willing to help if you had questions. And the breaskfast had a large selection of very tasty local food whoch i found very enjoyable

Leisure Self

10/10

Exceptional

29 Jul 2025

Ritchelle

The hotel was right next to a train station which was very convenient! Staff were kind and very helpful. They helped with luggage delivery!!

Leisure Partner

8/10

Excellent

18 Jul 2025

Kenndra

Nice property and very close to a subway station. My room was very small, barely enough space to open my checked baggage, but otherwise clean and enjoyable.

Leisure Self

8/10

Excellent

16 Jul 2025

Tara Val

Friendly staff! English speaking

Leisure Family

10/10

Exceptional

08 Jul 2025

Daisuke

Great customer service, simple hotel but has everything I needed. Only negative side was that the tile in the room had some cracks. It would be nicer with a carpet there.But again, I enjoyed my stay overall.

Leisure Self

10/10

Exceptional

24 Jun 2025

Darren

Unlike some of the hotels I stayed in, this hotel puts a mattress topper on the bed. Also they have sliding shutters on the window so you can block out the light for a Nanna nap. Also great location for trains to Tokyo or Shibuya - plus food and shopping.

Leisure Self

8/10

Excellent

14 Jun 2025

Renee

Nice, comfortable and inexpensive. The area is very neighborhood like not central Tokyo. Less English is spoken in this area but with google translate I was fine.

Business Self

10/10

Exceptional

06 Jun 2025

Thomas

I like everything at the hotel. Staff is very helpful and friendly, the cleaning staff does great work, the hotel is very convenient with the washer, the amenities, Jonathan's, near Shinkoiwa station, great restaurants and shopping around. It's a great hotel, and a wonderful place to stay. I was very happy staying there, and hope to stay there again! Thanks for a great time there! Tom Webb in Hawaii.

Business_and_leisure Self

8/10

Excellent

30 May 2025

SUETYAN

near the jr station. very convenient.

Leisure Self

10/10

Exceptional

16 May 2025

Samuel

Great location 2 min from station. Great price! Roughly 1000cad for 7 nights!! 20 min metro to Akihabara! Used their luggage storage free of charge, small room but honestly great for the price compared to other hotels in Tokyo, I’m only here to sleep, the main attraction is exploring!! Thank you Smile Hotel Shinkoiwa!!

Leisure Partner

10/10

Exceptional

14 May 2025

Vergel

I stayed in a smoking room for 12 days and I did not know until I checked my booking. They make sure the scent of smoke was not lingering and it was not noticeable at all during my stay. They consider your health as long as you tell them. Would stay here again next year

Leisure Self

8/10

Excellent

13 May 2025

Verified traveler

It became a bit cooler in the evening so I was searching for a controller for room temperature. I could find one for air conditioner strength but not for warmth.

There were several umbrellas that we could use in the entrance. That is a great service. I used one when I went to get something to eat.

Self

10/10

Exceptional

13 May 2025

Darren

This hotel is located right near Shin-koiwa station. Easy walk. At this station you can take the rapid line straight into Tokyo central or the local line to Shinjuku and Shibuya.

Lumiere shopping mall is nearby. There's about 50 eateries within 10 minutes walk.

Rooms are small and compact but if you're out all day it won't matter.

Leisure Self

10/10

Exceptional

12 May 2025

Kris

This was the first time for our group of four going to Japan. We each had our own room and while they were nothing flashy they had everything you’d need. The hotel staff was very friendly, made us feel comfortable and even helped us ship our luggage to the next hotel. The location is very convenient being just a few minutes away from the train station, konbinis and good restaurants. Shin-koiwa is a nice place away from the big city, while still having everything you need within walking distance.

Leisure Friends

10/10

Exceptional

05 May 2025

Samuel

Excellent service! Close to metro and reasonable price!

Leisure Partner

6/10

Pleasant

04 May 2025

David

Ideally located near to the train station. Clean as you would expect for a Japanese hotel. Rooms though are small and not a problem for a single person, but if you have a partner or small family then this is not a hotel for you! Staff were great, Jonathons restaurant next door have a good breakfast and dining facilities. The street outside is noisy and windows do not block out street noise even on the 6th floor...

Leisure Friends

10/10

Exceptional

04 May 2025

Aunnoy

Welcoming and friendly

Leisure Friends

10/10

Exceptional

01 May 2025

Alfredo Antony

Great hotel, nice service and good location near tokyo station.

Self

4/10

Poor

27 Apr 2025

Mark Ong

Hotel is old and elevator smells like cigarettes. Some carpet tiles are missing. Stained furniture.

Leisure Friends

8/10

Excellent

25 Apr 2025

Raja Nazri

easy access. ok room size

10/10

Exceptional

23 Apr 2025

Joseph

The location was great. Shopping, restaurants, train station all within a block or less. The hotel was clean and comfy. Free breakfast at the attached restaurant Jonathons was so clutch and good. Price was fantastick. The only downside was that the economy room is very compact. If youre tall or overweight consider getting a room that costs a little more with more square footage.

Business_and_leisure Self

10/10

Exceptional

22 Apr 2025

Michael

Staff was excellent and easy to work with despite a major language barrier (I only knew a few key phrases and even then didn't remember to use them). Room was small but for the price we paid I'd say it was a great value
The breakfast is served by the restaurant attached to the lobby and was a good buffet style meal. Would highly recommend.

Leisure Partner

8/10

Excellent

14 Apr 2025

Fere Erika

Staff were very nice and accommodating. Area of the hotel is very convenient, close to the train station.

Leisure Partner

8/10

Excellent

04 Apr 2025

Cheryl

Location just opposite a train station from where you could go anywhere in Tokyo. Thee was a 7 eleven right across the street so you could get food or anything there anytime of day or night. Free and lots of , tea, toothbrush, slippers and robe to use while you are there. Good shower pressure. Rooms are really small but window opens so you can get fresh air, carpet was a little dirty and bed was a little low close to the floor . Bathroom was a step up from the room and shower tub wall was high which was in all hotels in Japan

Leisure Self

8/10

Excellent

01 Apr 2025

Luis

The room is quite small for two people and I think there was a leak in the washroom, as it smelled like urine when the room was left for too long. Great service, great restaurant, really close to the station. Good budget option.

Leisure Family

8/10

Excellent

28 Mar 2025

Tomohiro

Very convenient, close to station.
Very kind staffs.

Business_and_leisure Self

10/10

Exceptional

09 Mar 2025

Matthew

It was clean,the staff were very polite and it was in a good location to get to the rest if Tokyo from thanks to the Chuo Sen

Leisure Self

2/10

Poor

25 Feb 2025

Tay-Son

They told me they couldn't find my reservation so I went somewhere else

Self

10/10

Exceptional

24 Feb 2025

JAMES

Second Time

I stayed at this hotel last year and decided to stay here again because its so conveniently located. Less than a 5 minute walkbto the station, 20 minute ride to Asakusa or the Tokyo Skytree, and a great kebab place that's less than half a block away

Partner

6/10

Pleasant

15 Feb 2025

Elzbieta

The hotel is dated and definitely not cleaned properly.

Leisure Partner

10/10

Exceptional

14 Feb 2025

alvin

Very respectful staff, and very helping, there's a restaurant that is annexed to the hotel and the food is very delicious and cost friendly. The train station is only a 1min walk away with convinience stores on the opposite side of the street, very convient location and easy to travel to, would definitely stay there again.

Leisure Self

8/10

Excellent

09 Feb 2025

Nick

Very close to the station about a 2 minute walk. Hotel room was comfy.

Leisure Self

10/10

Exceptional

06 Feb 2025

Quynn

The staff were very friendly and helpful. The hotel was right next to the train station so it was very convenient

10/10

Exceptional

06 Feb 2025

GUO FU

The hotel is very very near JR Shin-Koiwa station and have lots of fast food chain and convenience store around the place. Best thing is that it only takes less than 15 minutes to reach Tokyo Station by train.
I've stayed here twice, and will continue to do so I ever return to Japan for another visit

Family

10/10

Exceptional

25 Jan 2025

LaMark

Really nice staff, everything was great! The area was nice and quiet, everyone was helpful!!

Leisure Self

8/10

Excellent

10 Jan 2025

Zena

Liked:
- Close to station. Many restaurants and conbinis. Area feels like a cute little town of its own. There are a lot of bike riders in the area though so just be careful when walking.
Yes, the location isn't super central Tokyo, so it feels like it's an hour from everything (besides Akihabara if that's your target), but the trains aren't too full when they stop here so you can usually get a good seat for the first leg before you transfer.
- Huge room. This is why I chose the room with sofa. Just to have more space. And it was great. I could really spread my things out compared to other hotels.
- Friendly, helpful staff. I had nice conversations with them (in Japanese)
- There is a nice vending machine in the lobby with a bean soup option for a quick, cheap breakfast.
- They had Coppelion in the manga shelf. I should rate 5 stars for that alone.
- Two microwaves!!

Didn't like:
- The main entrance has only stairs. Yes, there is a back entrance for people who don't want to drag their suitcase up the stairs, but from the outside it says \"staff only\" so you don't actually think to try to use it.
- There were some dusty spots in the room and a leftover item from the last guest. But least there was nothing huge except a few tiny black spots which maybe were mold? But there was no smell and it wasn't as bad as I was expecting.
- Toilet paper was too thin
- Even with a meal ticket the breakfast involved writing my name and waiting 3-5min to be seated
- Pillows not the comfiest

Leisure Self

10/10

Exceptional

19 Dec 2024

Anthony

Great

Business Family

10/10

Exceptional

11 Dec 2024

Abagail

The hotel was conveniently by a station. Even around the area were very good dining options. Very easy to head to the Yamanote line.

The buffet breakfast was very nice option to have. We only had it twice, but the options are nice.

Leisure

10/10

Exceptional

08 Dec 2024

Ian

All good- will stay there again.

Leisure Self

10/10

Exceptional

04 Dec 2024

MinCheng

Perfect spot for stay

Leisure Self

10/10

Exceptional

12 Nov 2024

Joanna

The walls were thin enough to hear someone’s cough. But I was still satisfied with their nice service.

10/10

Exceptional

11 Nov 2024

Christopher

I wasn’t sure what to expect, but had an idea what I wanted as a solo traveler. Smile exceeded all of my expectations & made this an unforgettable vacation. The close vicinity to the train station was my biggest need, but this area here had it all & then some too! It’s quaint & curious, the staff and facility were awesome and I must recommend anyone with similar vacation #GOALS to book here.

Leisure Self

8/10

Excellent

02 Nov 2024

dolores

Near the station and so convenient to go to different places of tokyo. Sorry to say, i wont book to this hotel due to cleanliness and old bldg. Breakfast was ok.

8/10

Excellent

14 Aug 2024

Cristina

I liked the shampoo and the conditioner.
I didn’t like the air conditioning.
That system that when you take the key from the door, the room turns very hot and when you return, it’s not cool. And it takes time to become cool again.

4/10

Poor

13 Aug 2024

Andrew

This place is great but a little bit noisy, that means the room are not sound prove

Leisure Self

8/10

Excellent

04 Aug 2024

Li

Not bad but room of improvement

The mattress is great compared to the hotel I stayed for this trip.

However, the cleanliness of the room can be improved. When I checked into the room, I found a strand of long hair behind the door which was definitely from the previous customer.

Self

10/10

Exceptional

25 May 2024

Kevin

My only complaint was staying in a smoking room. Which was my fault, because I booked my room late. Everything else was perfect

Leisure Self

2/10

Poor

18 May 2024

Nathan

Absolutely vile property. The elevators smell so much like cigarettes I can't breathe, if you touch the wall now you smell like that too.

I would pay double to stay in a hostel.

Leisure Self

10/10

Exceptional

09 May 2024

Verified traveler

Affordable and Cozy Room!

It was a very clean and cozy room, the bed was on the smaller end but fit me and my friend perfectly fine. The location is not bad as it's right above a Jonathan's, across the street from 7/11, and is a 2 minute walk from the train station. They give you free towels everyday and in the lobby they provide many toiletries for free!

Friends_and_family Friends

10/10

Exceptional

28 Apr 2024

Deepak

Very friendly staff. The room had everything i needed. You can pick up free stuff like shavers, toothbrushes etc which i find rare in europe. Train stn is a 2 min walk and a 15 ride on the metro to tokyo central. Breakfast was good with lots of choice. Near the hotels are loads of restraurants and convenienice stores.

Leisure Self

6/10

Pleasant

19 Apr 2024

Tanya

Wished the non-smoking rooms aren't mixed with the smoking rooms on the floor.

Leisure Friends

8/10

Excellent

13 Apr 2024

Helen

Very convenient for Shin Koiwa station. Rooms are clean and cosy but not overly large. That said, the beds are comfortable and rooms are quiet. Everything you need for dining or shopping is within easy walking of the hotel. Very much enjoyed our stay.

Leisure Family

10/10

Exceptional

07 Apr 2024

Cathryn

Excellent.

6/10

Pleasant

07 Apr 2024

Verified traveler

Bathroom musty with mildew.

Tub was clean but shower curtain had hair and mildew. I Also, when I ran the shower, black mildew kept coming out. I had a long flight and didn't have any energy to complain. So I just ran the shower with only hot scalding water until it was clean.

Self

2/10

Poor

30 Mar 2024

Paul

Stained mattress and mattress cover. Bathroom was not fully cleaned and had dirt stains in shower room and wall, and smelled like wet towels. Ceiling vent was caked with dirt. For what I paid, the cleanliness of my room was not acceptable.

Leisure Self

10/10

Exceptional

25 Mar 2024

Verified traveler

The room was clean and comfortable for one person. There was a service of free umbrellas at the entrance . It was very helpful for sudden rain.

Self

6/10

Pleasant

22 Mar 2024

JUNGWOOK

Terrible Noise

I can't sleep well at night because of noise(crying baby) from next door.

Self

10/10

Exceptional

10 Feb 2024

Tunyaluck

Only 5-6 stops to Tokyo station

Just a few steps from Shinkoiwa train station. There is a non-stop train from/to Narita Airport at this station. Akihabara and Tokyo stations are just 5-6 stops away. Surrounding by restaurants, shopping malls, drugstores, convenience stores, etc. I walked to the nearby river taking the Skytree pictures.

Self

8/10

Excellent

05 Feb 2024

Hanah Kai Lynn

Very convenient

Leisure Family_with_children

8/10

Excellent

24 Jan 2024

Misato

Great location, only 3-5 minutes walk to the train station.
Room temperature was too warm for me, AC is not able to control the room temperature.

Leisure Self

8/10

Excellent

24 Jan 2024

Al

Good stay. Very near to train station and shops. Room size good for us, bigger size body might struggle in the toilet. Overall, its not perfect, but good place to stay.

Leisure

10/10

Exceptional

14 Aug 2023

Gina

Despite the cigarette smells when you first walk in, the hotel did a great job of maintaining the rooms to the guests’ comfort and helped to make sure that we understood all of the information we needed.

Leisure Friends

10/10

Exceptional

15 Apr 2023

Fuka

It was late check in but the staff was very friendly and didn’t charge us for the extra fees which I appreciate it. They have enough amenities including your night sleep shirt too! I was impressed to have those with this price. The room was a bit small for two of us but it should be perfect for solo traveler!

Leisure Friends

8/10

Excellent

31 Mar 2023

Jannet

You get what your money worth, expect less for what you pay for. It just about right. You will get all what you need.

Leisure Family

8/10

Excellent

05 Mar 2023

Imelda

Very convinient and accesible

Leisure Family

6/10

Pleasant

17 Feb 2023

Jeffrey

Could've been better

Hotel shows signs of wear. Even the upgraded room was smaller than normal. Outside window was frosted so you couldn't see outside. Breakfast was very good at the neighboring restaurant.

Self

4/10

Poor

01 Jan 2023

Claire

The hot water pipe in my room was leaking. I could not run the water for longer than a minute until the floor would flood.

Leisure Self

10/10

Exceptional

17 Jan 2020

AP

Quite an old but very clean property in a neighbourhood area. Many things to eat around the circumference. Short walk to JR Shinkoiwa station too.

Leisure Self

10/10

Exceptional

17 Dec 2019

BetteRice

Great location. Very close to the train station. Good restaurant with Japanese and American food. Good price for modest room and amenities.

Friends_and_family Family

10/10

Exceptional

08 May 2019

Chek Hiong

Room is clean, free Wifi, close to Shinkoiwa train station. A few ramen shops within walking distance. Friendly staff and most speak English.

8/10

Excellent

16 Apr 2019

Cherry

Near station, and has many restaurant and store
very Convenient。

Friends_and_family Partner

8/10

Excellent

04 Apr 2019

Theodore

A really nice pleasant stay

It is close to metro station (a big plus), close to a plaza and grocery stores, and easy to find. There are only three minus things. First, I smelled smoke on the 8th floor hallway all the time. Second, the laundry room doesn’t have vent for dryer machines, it is a safety hazard. Third, the ventilation fan in the bathroom doesn’t work for me, so I had to open the window for fresh air in. But overall everything is good, I would definitely come back and book this hotel in the future.

8/10

Excellent

15 Oct 2018

K.I.

Fair price for a no frills room. Sometimes that's all you need and you don't have to pay for extras that you don't need/use. Steps away from the Sobu Line, convenient to central Tokyo and NRT. Great staff.

8/10

Excellent

27 Aug 2018

Verified traveler

Great location, close to the station. Really good place to stay for the price. Not too far from tokyo’s Main tourist areas too. Certain timings would bring you direct from the station to Narita airport.

8/10

Excellent

19 Aug 2018

Verified traveler

Very convenient hotel

For those who traveling to Narita a lot or who attending events around Chiba and Akihabara, this hotel is very convenient.

10/10

Exceptional

15 Aug 2018

Verified traveler

Good hotel, close to a useful station

The hotel is just over a minutes' walk from the nearest station, allowing access to train lines providing routes to major points of interest such as Tokyo Central and Akihabara quickly and cheaply. The staff were very helpful and friendly. Although I did not make use of it, the lobby contains a wide selection of manga to read if desired.

10/10

Exceptional

10 Mar 2026

Akemi

エアコンは、ありましたが、自分で温度調整は出来ない。でも泊まれたのでよかった。

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Takahiro

新小岩北口から徒歩2〜3分の距離で非常に便利。朝食も1階にテナントとして入っているジョナサンのモーニングビュッフェなので質・量・営業時間とも満足のいくものでした。最近はホテル代も少し前に比べ値上げしている中、多少都心から離れていても駅近で十分補えると思います。錦糸町まで1駅で6分、東京駅や秋葉原まで15分は魅力的。

Self

8/10

Excellent

07 Mar 2026

KOKUBUN

駅から近く、ホテル周辺にはコンビニや飲食店も多く便利でした。
ロビーに漫画本が置いてあり、部屋への持ち込みも大丈夫です。
部屋も掃除が行き届いています。
窓はカーテンではなく、内扉なので遮光も良いです。
　

Self

10/10

Exceptional

25 Feb 2026

Maria

Excelente servicio, el personal super amable y siempre dispuesto a ayudar, la ubicación perfecta a 1 minuto caminando de la estación del trenn