Red Roof Inn Hendersonville

United States , Hendersonville - NC
North Carolina, 240 Mitchelle Drive
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100 reviews shown

10/10

Exceptional

19 Apr 2026

Todd

Bar was close by!!! That was a bonus!

Self

8/10

Excellent

11 Apr 2026

Wesley

Good place to stay for the money. If you can find it. The staff has no idea where the hotel is located. FYI south east of I26 and hwy 68 do not drive 10 miles up to the top of the mountain. Hope you like waffles for breakfast that’s all there is.

Partner

4/10

Poor

06 Apr 2026

Cameron

Staff attempted to charge a $50 \"deposit\". I refused and eventually was able to check in. My initial room had a non-functional bathroom light. The second room was not as clean (dirty mirror, walls, etc.). Microwave did not spin due to incorrect glass insert for the unit. Was not informed of the property having breakfast, so missed out.

Friends_and_family Family

8/10

Excellent

19 Mar 2026

Verified traveler

Clean room and towels everyday

Business

4/10

Poor

19 Feb 2026

Gregg

Property run down , skecthy peole around . Room was nice , clean

10/10

Exceptional

03 Jan 2026

Robert

Everything works as it should

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Erick

Decent for price

Business Family

8/10

Excellent

11 Nov 2025

Peter

The staff was courteous.

Friends_and_family Family

6/10

Pleasant

09 Nov 2025

Wallace

One of two ice machines out of order. Have sign onexit doors instead of putting a key to room access on side doors

2/10

Poor

25 Oct 2025

Kim

Very dirty

Leisure Family

2/10

Poor

19 Oct 2025

Lisa

The room we were given had a horrible food odor so we requested a new room. The guy at check in switched our room but said it was the only room left. Being late at night, we took it. There were stains on the bedding, the floors were sticky and dirty, the tub wouldn't drain and was clogged with hair and black gunk, the walls had numerous patches of sheetrock mud that hadn't been painted. The next morning we requested that the room be cleaned and the tub fixed while we were away. We returned 11 hours later to an unclean room and nasty tub. They had simply brought in clean towels and took out the trash bag. We informed the staff at check out this morning and they just replied that there were no notes about it. A very disappointing stay!!

Friends_and_family Friends

2/10

Poor

18 Oct 2025

Merlyn

BED BUGS !!!! Place was nice enough until trying to sleep and finding bed bugs crawling on bed and pillow. Large brown bugs and very small red ones. Classic description, quite scary. Got another room at 1:00 am but just wanted to run.

Friends_and_family Friends

4/10

Poor

18 Oct 2025

Janet

Would not stay again

Room smelled of cigarette smoke, especially the bathroom. We checked in late and left early next morning, I wouldn't have wanted to stay any longer.
The gentleman who checked us in was nice, that's about the only positive.

Friends_and_family Family

2/10

Poor

15 Oct 2025

Carlos

Room smell, horrible

4/10

Poor

14 Oct 2025

Zachary

Would not recommend

From the jump, my experience at the Red Roof in Hendersonville was bad. Check in was posted as 3PM, I arrived at 4:15PM and was told my room was not yet ready. The desk clerk \"upgraded\" me to a jacuzzi room because they were clean. The room was actually not cleaned yet, so I stood awkwardly in the hall outside of the room while the cleaning woman took care of it. Once I was in, the room had a fresh smell but was still pretty dirty. There was built up dirt and grime behind furniture, stains running down the headboard, hair on the sheets (which should have been fresh). The desk chair in the room was a metal folding chair. The TV remote was partially melted and did not work whatsoever. The whole experience was wild and it was genuinely the worst hotel I've stayed at.

Self

10/10

Exceptional

06 Oct 2025

Maria

the rooms are beutiful and clean

Business_and_leisure Partner

2/10

Poor

05 Oct 2025

Kelly

Awful service. the property was disgusting overall besides the room was clean, Was literally discriminated against and treated poorly by staff, front desk agent refused to make me a reservation claiming that no “local” people can stay that have a nc id .all because THeY have a homeless issue.
Rediculus for a buisness to suggest to a paying & kind guest to go somewhere else when they have done nothing to display any reason to be REFUSED a room. Also they just assumed I didn’t have enough to pay the incidental fee when I had to say atleast 3 times that was fine. They wanted 200$ cash to hold

Being rude to people that want to give them buisness makes little sense when they won’t do litterally anything about the druggies and homeless frequenting the property 24/7.
This place is clearly the local hangout for the low life’s. I get this isn’t a 5 star hotel but this is the Last time for me at one of these type of property’s.

6/10

Pleasant

05 Oct 2025

Ashley

The bedding was dirty even after requesting a bed change it was still nasty with holes. Staff was super friendly so overall we made it work but you shouldn’t have to go buy your own blankets to stay at a hotel.

Business_and_leisure Partner

8/10

Excellent

02 Oct 2025

Tracy

Business

10/10

Exceptional

20 Sep 2025

Tina Lesauskas

Thank you. Appreciate the pet friendly atmosphere.

2/10

Poor

13 Sep 2025

James

They wanted a $200 cash deposit

10/10

Exceptional

12 Sep 2025

Jeff

Nice staff

Business Self

4/10

Poor

06 Sep 2025

Lynn

Upon entering the room was greeted with strong bleach smell and the air quality was damp. Everything felt damp, especially the pillows.
Towels were over softened with fabric sotfener therefore could not feel as if i was drying myself off.
Upon leaving, i noticed the chair cushion had MOLD.

Friends_and_family Friends

8/10

Excellent

02 Sep 2025

Martha

Giod

4/10

Poor

02 Sep 2025

Lewis

tv would not work, evidently several rooms as if they didn't pay the direct tv bill

Leisure Family

10/10

Exceptional

01 Sep 2025

Nyki

We have been here for a little over a month now and we feel right at home! The property is well kept, staff is very accommodating

4/10

Poor

17 Aug 2025

CRYSTAL

Initial Assigned room was dirty, bed was not changed, window was open, room hot….second room was hot, fridge warm, stains to comforter, smoky smell, other guests smoking outside window

Leisure Partner

4/10

Poor

11 Aug 2025

Susanne

water pressure worrible, ac motor all night loud and turning down didnt change it.TV monitor picture not able read channels.

Leisure Partner

6/10

Pleasant

08 Aug 2025

Steven

You get what you pay for

4/10

Poor

18 Jul 2025

Daniel

Stained sheets and a broken bed.

6/10

Pleasant

15 Jun 2025

Kim

Interesting place…the first room I was given smelled really,really strong if mildew - like over the top. To get a different room I had to go get the front desk clerk from out front of the hotel where they were clearly smoking pot. The second room they assigned me was already taken with someone else’s stuff. The third room was fine - as in acceptable but nothing special. They do have a “first pet free” policy which I appreciated and the place was generally clean. Bottom line…buyer beware…

10/10

Exceptional

12 Jun 2025

Julie

It was pleasant. Clean and well kept. Quiet at night.

Friends_and_family Family

4/10

Poor

08 Jun 2025

Jonathan

Smoke smell

8/10

Excellent

08 Jun 2025

Claudia

It was convenient across Outback and a gas station. The bed had great pillows. The room was quiet with a view of the woods.

Leisure Self

2/10

Poor

02 Jun 2025

Ryan

Place was horrible straight out of a murder movie

Business Friends

4/10

Poor

31 May 2025

James W

We have been staying at this facility on visits to family in the area for the last five years. We used to find it a clean, quiet, pleasant stay. The office staff remains helpful, but the building has deteriorated over time. Pipes rattle, faucets leak, toilets run. The cleaning is poor. There is no breakfast beyond coffee and a waffle maker. It is no longer quiet. We will be staying elsewhere in future trips.

Partner

8/10

Excellent

31 May 2025

Mike

All the staff were excellent friendly the biggest problem was commode needed to be flushed a couple of times didn’t want to flush normally. TV kept messing up and freezing. Main door handle was tight to open

Business Partner

8/10

Excellent

19 May 2025

Richard

The hotel was located on a dead end culdesac. The breakfast needs some improvement. Only option was a waffle and luke warm coffee. No juice or cereal. No creamer for coffee!

Leisure Partner

10/10

Exceptional

14 May 2025

Charles

It was nice and quiet

Business_and_leisure Family_with_children

10/10

Exceptional

11 May 2025

Verified traveler

The customer at your counter should be a priority.

Service was great would have been nice if I got waited on when I was walking up instead of having to stand and wait while the person at the counter answered the phone instead of putting them on hold.

Self

4/10

Poor

11 May 2025

Edward

WILL NOT STAY AGAIN

First room they checked us into the phone didn’t have a cord and no TV remote. Front desk moved us to a different room and the TV didn’t work there, only a blank screen. We were finally able to get it to work by adjusting cords, but then the remote wouldn’t work. We called front desk and asked for help and they never came so we went to front desk to get new batteries for the remote. Remote still did not work. Upon check out we requested a refund, or at least a discount, and the clerk told us she could not do that without her manager (who was out of town for the next week). Gave her our name and number but feel secure knowing that we’ll never hear from her - so money wasted. Additionally, the gentleman in front of us in line to check out had a list of things wrong with his room also. Bad experience and will not recommend this place to anyone.

Friends_and_family Family

10/10

Exceptional

19 Apr 2025

Charles

Everything was very nice

Leisure Partner

6/10

Pleasant

11 Apr 2025

Donna

No breakfast/coffee. Smoking in the room 2 doors away was awful.

Partner

8/10

Excellent

09 Apr 2025

Paul W

Low price, bare bones

One of the lowest priced motels nearby. My room was comfortable but the shower/tub was tiny, I couldn’t take a needed hot bath. To relax my tired muscles. No breakfast at all , coffee only. Don’t expect a nice breakfast bar here they don’t have it overall is OK.

Self

8/10

Excellent

31 Mar 2025

Charles

It was all good

Leisure Pet

8/10

Excellent

30 Mar 2025

Charles

It was good

Leisure Pet

8/10

Excellent

30 Mar 2025

Charles

it was all good

Business_and_leisure Pet

2/10

Poor

19 Mar 2025

Susan

When I first arrived at 7:30pm there was no one on duty at the desk I was instructed by a letter taped to the glass to call this number the desk clerk came down from the second floor and he was not interested at all in helping me he was a very unhappy person then I was assigned a room on the second floor it was nasty, the floor was sticky throughout the whole room there was something splattered in the floor that was never wiped up it was just scattered through the whole room and bathroom, the headboard had something splattered on it was never wiped off and the TV did not work on top of that the window would not lock it was broken there was a stick provided for me to put in the window to lock it. This hotel stinks with an odor of dog doo. It was late when I signed in after working at 12 hour shift I slept in the room the first night I asked for another room or a refund to complete the next two nights I had paid for already. The second room I was giving when I returned for the second night was on the first floor and it was much better it was clean and the TV worked the window lock worked. This hotel desperately needs a staff to clean their hotel properly and new carpet. I work in the area weekly and I stay in the area for work I will not be staying at the Red roof inn in Hendersonville again.

Business Self

10/10

Exceptional

16 Mar 2025

Elizabeth

Easy access to everything

Leisure Partner

10/10

Exceptional

09 Mar 2025

BRYAN

Pretty much your regular red roof. Affordable

Business Partner

8/10

Excellent

02 Mar 2025

Samantha

So so

Room was mostly clean, the whole hotel stinks but the smell stayed outside my room. Put up the do not disturb and they respected it. Not the best RRI but not the worst either.

Self

4/10

Poor

08 Feb 2025

Madeline

The property itself was decent for a one night stay minimum.

Business Friends

2/10

Poor

30 Jan 2025

Brenda

Never again

No smoking hotel was untruthful. Rooms smelled like smoke and people hanging out of windows smoking. Dirty lobby and out of order sign on the lobby bathroom

Business Partner

2/10

Poor

20 Jan 2025

Frederick

Intolerable Conditions

From the moment we arrived the woman on night shift was very disrespectful as if it were our fault she was compelled to work there. She spoke so soft i could not hear her at all because she refused to leave her seat and come to the counter. Once we arrived at the room the room was clean and prepared well. The Television was not working at all, I informed the clerk and she was going to change it but for the fact they were full. She indicated that she would pass the problem to the day clerk. The next day of our 2 of a 4 day stay, the TV was not fixed and there were no bath towels in the room or the desk. That will be my last stay at Red Roof.

Partner

2/10

Poor

19 Jan 2025

Michael

Noisy

4/10

Poor

11 Jan 2025

Sadie

It had a bed at least.

Got in at 3am and checked in. The clerk at night was nice enough. The environment was off somehow. They had rules typed on a sheet of paper I think people stay there for long periods. Makes sense after all the floods. The room was clean at least. When I checked out the next morning there was a women behind the desk arguing on the phone about codes she said that there was no way her codes didn’t work since they were suppose to be full access ones I only heard so much cause she was loud and passive aggressive paying no attention that I was there. The clerk on duty didn’t check me out till they manually checked my room before I left so I had to stand there watching and listening. Saw her name tag as well.
I had to call the hotel a few days later due to my deposit being added then removed from my bank account rather then the other way around. It was the same women from before no mistake. I tried to explain what had happened to her and she just kept telling me to call my bank (which I had already done) I asked for the mangers name and she gave me the one I saw on the name tag I saw at check out. She was trying to pretend that she would have the “manager” ie her call me back. I ended up calling red roof customer service after. Got a very nice man that transferred me to someone who also told me to call my bank.
For the record the deposit and the money removed was from from same place but different accounts. Confirmed by my bank. Something shady is going on there.

10/10

Exceptional

19 Dec 2024

Jean

Nice

Business Self

4/10

Poor

16 Dec 2024

Mario

the smell to spices in the room as very bad, when turn on ac/heat unit it smells to mold, and it was very noisy.
bathroom door handle was loose, floor was duty, shower head was broke,

Business

10/10

Exceptional

09 Dec 2024

WENDY

My only complaint is the TV wasn't working

Leisure Partner

2/10

Poor

09 Dec 2024

Patricia

There was a barking dog on the 2nd floor just doors away from us that barked from 2 am to 4 am. The nighttime desk person did not address the issue even though guests were yelling down the hallway to be quiet!

6/10

Pleasant

28 Nov 2024

Carla

The water leaked in the sink, the floors were not clean, the toilet wobbled when you sit down, the tv had been reset and took twenty minutes to reprogram, there was a stick propped in the window to keep anyone from coming in from the outside.

Friends_and_family Family

2/10

Poor

12 Nov 2024

Nicole

Double Charged 1315.08 from my booking

The Lack of Customer Service at Red Roof Inn from the People at the Hotel in Hendersonville N.C.to the Customer Service People,Up To and Including Senior Executives is by far the Worst I have Ever Experienced..They Truly Put the Customer Last.Their Outlook is The Customer is Always Wrong.
‘There is Nothing We Can Do’ is their Preferred Answer.
I was Double Charged for a 12 day stay. (Over$1300.00)
They Collected the Money at the Hotel. Now they say that can Not happen. I have the Proof from my bank that they Were Paid.
They Refuse to Check or acknowledge their Deposits or their Monthly Profit and Loss Statements.They would see the Overage at that point. My Bank has Opened a Dispute. I have Written the Better Business Bureau. My next step is to include My Attorney in the Conversation..
clearly their CEO Zack Gharib has a Business Model that does NOT include Outstanding Customer Service.
This Outlook will not serve the company well. In such a Competitive Business Environment the only way to increase your market share is to Appreciate Your Customer and Win them to Your Location..

Red Roof Inn Hendersonville, NC has caused ALL Red Roof Inns to Lose This Customer and All of their Networks.

Business

10/10

Exceptional

10 Nov 2024

Amy

So easy to access. Safe and clean

Leisure

4/10

Poor

30 Sep 2024

Ken

I was there when Hurricane hit, 2 days no electricity or water. Hotel provided ice one day. Rooms were dirty I killed a dozen roaches asked for bug spray they didn’t have any. Staff was not given much to work with. I don’t blame them for Hurricane conditions. However the cleanliness and bugs unacceptable

Business Self

6/10

Pleasant

21 Sep 2024

Alexandra

Perfectly adequate for a one night stay.

Leisure Partner

4/10

Poor

19 Sep 2024

Taylor

We booked with expedia and it says they offer breakfast but they only have coffee.

Business Self

8/10

Excellent

17 Sep 2024

Anthony

Not all information and rules were disclosed.

Business Self

4/10

Poor

13 Sep 2024

Nery

Disappointed at checkout

1 night stay. Check-in was fine, room was clean and comfortable. Woke up at 1040am Sunday morning, called front desk several times to ask for a late check, had to go to front desk for someone to show up and was told no they couldn't accommodate my request. We just needed 30 minutes to take a quick shower 🚿 I could've taking it while I was waitng on them. Then when we checked out on TIME, they made us wait while they checked the room to give me a receipt? Apparently this is their standard. Never again use this hotel.

Partner

6/10

Pleasant

02 Sep 2024

Amy

I would say for the price we did not get the best hotel . It was pretty clean some black marks on blankets. Bathroom was alittle dirty around toilet. The air conditioner and a weird smell to me in the the morning. It was in a great location. Close to restaurants and shopping. The breakfast well it was just coffee and a mini blueberry muffin one day they didn’t have anything. The beds were comfy the tv was alittle small but it worked fine . Our room did have a microwave and a refrigerator, we didn’t use the the microwave but the refrigerator worked good . Overall it was a good stay for last minute booking

Leisure Family

8/10

Excellent

02 Sep 2024

Susan

Clean yet a little outdated.

Partner

10/10

Exceptional

29 Aug 2024

Mondreyon

Quiet and right by outback

Business Self

8/10

Excellent

20 Aug 2024

Terry

Good Value

Was here for a three-night stay. I chose this location for it affordable price point and the convenience to the highway and nearby shopping and restaurants. Room was very clean, but it was a nonsmoking hotel, and my room had a fragrance smell that made me think the room might have been previously smoked in but did not smell of smoke. Bed was comfortable but after my first night housekeeping came the next day and cleaned but did not make the bed. Then the following day no housekeeping at all had to make my own bed and then next day I checked out. For an affordable place this checks the right boxes, and I would stay here again. I did get a good laugh out of the message left on the iron and one can only wonder what prompted this message to a guest or maybe they all have it but I guess I will have to wait till my nest visit to find out.

Self

10/10

Exceptional

01 Aug 2024

Jessica

Everything

8/10

Excellent

01 Aug 2024

Abe

It was pretty good

8/10

Excellent

29 Jul 2024

Ken

The room was clean and quiet and everything worked well. It’s a little rough around the edges in a few spots (the AC unit in my room looked pretty beat up but worked fine, for example). Plenty of eateries nearby

My only complaint was that the coffee in the lobby was undrinkable. Cold and tasted awful.

Leisure Self

6/10

Pleasant

16 Jul 2024

Julie

Front desk staff was not very friendly when we checked in she was not very organized on getting us to our room also we called and asked for a plunger and batteries took 25 min … I had to go to desk and the two of them were sitting there talking check out process was just as long she wouldn’t answer my question until she laid eyes on my room to get my deposit back when that wasn’t even my question

Leisure Friends

10/10

Exceptional

11 Jul 2024

Azad

Partner

2/10

Poor

09 Jul 2024

Jan

$50 refundable deposit upon inspection of room when leaving- unknown reason and no advanced notification.
Did not honor negotiated price.
Did make a full refund.

Partner

10/10

Exceptional

05 Jul 2024

Linda

I have been coming to the Red Roof every 4th of July for many years. I have a condition with my ears that doesn’t allow me to be around loud noises like fireworks. Coming up the Red Roof in Hendersonville, NC gives me the quiet I need. I heard very little fireworks noise.
Raymond (I believe that was his name) was very nice & accommodating & I thought had the best personality for a front desk.

Leisure

10/10

Exceptional

04 Jul 2024

Kenneth

All was great!!!

Business_and_leisure Self

4/10

Poor

02 Jul 2024

Clay

8/10

Excellent

02 Jul 2024

Meredith

It's quiet and in the woods. They're renovating and it seems to be a quick flip.

Leisure Partner

4/10

Poor

23 Jun 2024

Dennis

Not the room we booked &!would not stay again.

We booked a king bed but upon arriving at the hotel were told all they had left was a 2 full bed hotel room. 2 adults on a full size bed was very uncomfortable. The toilet was not properly fitted to the floor & listed to one side when sat upon. The room was ADA approved (which we did not need) and made it very difficult to shower easily.

Partner

10/10

Exceptional

15 Jun 2024

Catherine

Clean, affordable, safe, quiet, walkable to Outback Steakhouse.

Leisure Family

6/10

Pleasant

14 Jun 2024

Patrick

The room was ok, but one of the ice makers was out of order and the other spit out ice with bugs frozen in the cubes. I understand this place is getting a make over, but the ice was nasty. Staff was friendly and accommodating, probably wouldn’t book a room there again.

Leisure Self

2/10

Poor

09 Jun 2024

Amy

We were so disappointed with this hotel. It is under construction and is a mess. The listing stated they provide free breakfast but they did not. When I asked the clerk he told me we can always go to a different hotel. They did provide coffee but it was luke warm and tasted awful. The room was ok at best. The bathroom fixtures are old and the shower pressure was so low we couldn't wash our hair. The mattresses are hard as a rock! I literally tossed and turned every night for 3 nights. I'm not sure how this property has such good ratings.

Leisure Family_with_children

8/10

Excellent

09 Jun 2024

Kyle

Lots of construction going on, so the place did not look its best.

6/10

Pleasant

01 Jun 2024

Rebecca

Large boxes everywhere, hopefully there will be better days coming once they finish whatever remodeling projects have created so much mess

Leisure Family

8/10

Excellent

20 May 2024

Kenneth

Room was comfortable and the hotel is just off the interstate. Air conditioner was a little loud. Otherwise, I would rate as a 4 out of 5. Would stay there again.

Leisure Self

10/10

Exceptional

18 May 2024

Barry

The motel was clean, quiet and provided a restful time while on our trip.

Leisure Partner

10/10

Exceptional

22 Apr 2024

Donnie

Best part pets stays free

Business_and_leisure Family_with_children

8/10

Excellent

17 Feb 2024

Laurie.Mark

Mostly ok

This hotel has been refurbished not to long ago. For the most part, it was in very good repair. The only negative thing i have to say is the bed (K) was hard as a rock. Even my husband who loves a firm mattress said it was the hardest he's slept on in a long time. Other than that, it was disappointing that they no longer serve breakfast. There was coffee and some individually wrapped blueberry muffins, however. It looks like they never resumed after the whole \"no breakfasts\" during covid.

Partner

2/10

Poor

03 Feb 2024

Thomas

Nothing to like about this terribly run hotel. The manager was unbelievably rude. On two occasions, room service personnel walked into my room without knocking and my beagle ran out the door. On each occasion it took days to reaquire her. Those employees who worked under the manager were equally as rude, save one. Bizarre leadership.

Business_and_leisure Self

10/10

Exceptional

22 Jan 2024

James

Very nice stay.

2/10

Poor

19 Dec 2023

Clarenda

I didn't like the fact it was labeled wonderful when it was opposite. Rooms falling apart. And there was a tick or bed bug or something on my bed.

Leisure Pet

6/10

Pleasant

17 Dec 2023

Verified traveler

Cob-web city!
Sticky surfaces
Rattling heater fan

Self

4/10

Poor

10 Dec 2023

Jennifer

STRONG dog odor

The room REEKED of dog.
The bedding was fine.
It must have been the floors.
If it hadn’t been so late when we checked in, I would have requested a different room.
A previous stay did not have that issue.

Partner

8/10

Excellent

02 Dec 2023

Krystal

Was a very acceptable property for a 1 night stopover. Nothing fancy, but a good,affordable place to sleep. Room was big, clean and quiet. Staff all very pleasant.

Self

10/10

Exceptional

26 Nov 2023

Michele

Convenient to shopping and dining

Leisure Partner

10/10

Exceptional

24 Nov 2023

Barb

Nice clean big room.