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Cascades Mountain Resort
Great Smokies - NC · United States
201 Sugarloaf RoadView location
6.4/10Good1,000 Reviews
Cleanliness6.6/10 6.6
Service7.0/10 7.0
Comfort6.6/10 6.6
Condition6.2/10 6.2
Location10.0/10 10.0
Neighborhood8.6/10 8.6
Amenities6.2/10 6.2
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Cascades Mountain Resort
Dip into one of the 3 hot tubs or enjoy other recreational amenities, which include a waterslide. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a fireplace in the lobby. Grab dinner at Old Orchard Tavern, a restaurant that specializes in American cuisine.
Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Featured amenities include a 24-hour business center, a 24-hour front desk, and a vending machine.
Planning an event in Hendersonville? This hotel has 2100 square feet (195 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite. Make yourself at home in one of the 100 air-conditioned rooms featuring refrigerators and flat-screen televisions.
Cable television is provided for your entertainment.
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Located in Hendersonville, Cascades Mountain Resort, an Ascend Collection Hotel is in the mountains, a 3-minute drive from Blue Ridge Mall and 6 minutes from Saint Paul Mountain Vineyards.
This family-friendly hotel is 5.6 mi (9.1 km) from Elijah Mountain Gem Mine and 7.9 mi (12.7 km) from Jump Off Rock. Make yourself at home in one of the 100 air-conditioned rooms featuring refrigerators and flat-screen televisions. Cable television is provided for your entertainment.
Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, and housekeeping is provided on request. Featured amenities include a 24-hour business center, a 24-hour front desk, and a vending machine. Planning an event in Hendersonville?
This hotel has 2100 square feet (195 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Childcare
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
4:00 AM
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No elevators
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
-
Special Instructions
Front desk staff will greet guests on arrival at the property.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector and a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
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Minimal age
21
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Optional fees
- Rollaway bed fee: USD 10.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Blue Ridge Mall
2.3 km / 1.4 mi
Pets Own Place
3.7 km / 2.3 mi
Saint Paul Mountain Vineyards
4.2 km / 2.6 mi
Burntshirt Vineyards
4.2 km / 2.6 mi
Jackson Park
4.8 km / 3 mi
Team ECCO Ocean Center and Aquarium
4.9 km / 3.1 mi
Mineral and Lapidary Museum
5 km / 3.1 mi
Henderson County Heritage Museum
5.3 km / 3.3 mi
Pardee Hospital
5.4 km / 3.3 mi
Hendersonville Little Theatre
5.8 km / 3.6 mi
Sawyer Springs Vineyard
6.2 km / 3.8 mi
Oakdale Cemetery
6.4 km / 4 mi
Hendersonville Antique Toy Museum
6.5 km / 4.1 mi
Wolverine Paintball Park
7.5 km / 4.7 mi
Western North Carolina Air Museum
7.9 km / 4.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 100
- hotel
- American Express
- MasterCard
- Visa
- Airport
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
Show 41 more facilities & services
- Room service
- Laundry service
- Bellboy serviceExtra charge
- Fireplace
- Smoke detector
- Lift access
- Shop
- Garden
- Terrace
- Concierge
- GymExtra charge
- Newspapers
- Clothes dryer
- Towels and bed linenExtra charge
- Café
- Bar
- Restaurant: 1
- Smoking areaExtra charge
- Poolside snack bar
- Conference room
- Meeting room: 3
- Business centre
- FaxExtra charge
- Indoor freshwater pool: 1
- Children’s swimming area
- TV lounge
- Game roomExtra charge
- Outdoor Rooftop Swimming Pool
- Hot tubExtra charge
- Breakfast
- Continental breakfast
- Picnic
- Snacks
- Deposit on arrival
- Identification card at arrival
- Non-smoking establishment
- Fitness
- Horse ridingExtra charge
- Billiards
- GolfExtra charge
- SkiingExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Cascades Mountain Resort
100
reviews shown
Rosanne
Can’t even begin to say what a horrible experience this hotel was. Our room safety lock on door was broken - hallways were dimly lit, the staff was very unhelpful. When we tested the door lock they sent a janitor to “unlock” the door with a screwdriver. The pool was dirty, hot tub was not working, the ice machine looked like it had some sort of nasty leakage. The list goes on. We cancelled our reservation after being denied another room and left. They said Expedia would issue the refund. Expedia claimed the hotel was the only one who could approve the refund. The hotel lied and said there were “no issues” & that the booking was completed & successful. Outright lies. It took over 2 months to get a refund and we got it ONLY by filing a claim through our bank. Never, ever again with this hotel or chain!
Katrina
We arrived at the hotel to check in... there was nobody at the front desk...had to ring the bell several times before the lady came up...our room wasn't available that I reserved a month ago...the hotel was under remodeling and no pools or hot tub was open...this was very disappointing because it was my birthday...we had to cancel our reservation and find another hotel room.
Stefanie
If you haven’t checked in yet, do yourself a favor and walk across the street. Thank me later.
Jason
The whole place was dirty, roof leaking, and shady. Our room was supposed to be ready at 4PM, we waited until 8PM and the guy at the desk wanted to switch rooms, switch beds, and charge another fee. Unfortunately i had to get Expedia involved and they thankfully switched us to a hotel down the road at no extra cost.
We pulled in and our room was ready upon arrival. I would not recommend Cascadia to my worst enemy. Please avoid it
We pulled in and our room was ready upon arrival. I would not recommend Cascadia to my worst enemy. Please avoid it
Keenyn
Went to check in, waited 40 mins to get checked in, room was ok, had to go back down to the front desk every day to get a fresh towel and toilet paper.
Adeline
Not handicap accessible, very rude service. I’ll never stay again
Feleisha
RESORT? MORE LIKE HELL!
I honestly do not feel that it was worth paying to stay at. I waited at the desk ringing the bell to check in for about 20 mins. Every surface was wet from the lobby to the hallways and the rooms. There were multiple leaks in the ceiling, one of which caused my daughters friend to fall on the stairs injuring her ankle. The room had trash behind stand and couch. It smelt of mildew everywhere. Sheets were stained and dirty. When i asked for sheets and a blanket for the pull out sofa i was told he could give sheets but did not have a blanket. The rooms had roaches. We woke to the sound of power tools all through the night. The side door to the building did not have a lock so anyone could roam in and out freely. The swimming pool had multiple hair balls laying at the bottom of the pool. The guest laundry/vending area was infested with roaches and only had a dirty ice machine, broken soda machine and a dryer. When I book the rooms there was no information given on renovations and was under the impression that the only problem they were having was the hot tubs. Their photos and overview are completely deceiving. I truethfully want a refund.
Andressa
Room different from the photos, hot tub didn't work and cleaning was terrible
Melina
There was no wifi, no breakfast, no hot water, mold in rooms, foul smell, and our room was open when we came to it giving us concerns for safety.
Amanda
This place was horrible and I ended up leaving within the first ten minutes. Initially, I couldn’t use the key to get into the room. I tried and tried and tried, and it was an actual hard key, not a card. It looked like the door key lock system has been taken apart and scrambled back together, and I could not figure out how to get the key to work. I went back down to the desk and was told that it was impossible that the key couldn’t work and to go try again. I went and tried again and it still didn’t work so I went back to the desk and the worker seemed very frustrated, took the key, and jogged to the room ahead of me. As I got there, he had just opened the door. I asked him to show me how he unlocked it in case I needed to go out of the room at night. I was traveling by myself, by the way. He told me that I could just leave the door open and that it would be fine, but emphasize the fact that I should just go to bed and not have to leave the room anymore. I was a little frustrated at that, but after I got into the room, I found that it was very hot and humid. I tried using the air conditioner and ultimately found that it was unplugged so I plugged it back in. The AC was set on heat at 84° and I was not able to change it. I tried to call the desk and nobody answered. I was a little flustered, but willing to deal with how hot it was in the room room. Unfortunately I saw bedbugs and when I told staff why I was leaving they said that was impossible and likely baby roaches instead
Melissa
Nice place
Joshua
They charged me a $100 deposit which I wasn’t told about until checkin and mold in bathroom trash behind mattress and tons behind couch front desk was kind of cold towards me
Jean
Okay
mark
Sink plugged with hair , notified staff, no response. Heat did not work, 30-40 degrees outside. Hot water in shower took 12 minutes to get hot. WiFi was erratic at best. Never could get TV on.
Michael
You get what you pay for. It was not expensive and thus the quality was lacking. Bed was uncomfortable. They never brought the extra blanket we asked for and the hair dryer didn’t work. Lots of loud machines, not just the a/c in the room. Certainly wouldn’t go again, they were going through changes and some hard times so maybe they’ll turn it around
Dominique
Loved it
Heather
Not a good experience! At check in I had to go through an ordeal because the clerk couldn't find my reservation & it went down hill from there. 1 st room we were assigned had someone in it & the clerk thought we would be ok with them just leaving the room. I told him when I we back to the desk it was ok, just please give me another room. Then he refused to give us another room, then he finally assigned us another room that had a used bar of soap & wash cloth & someone had used the toilet & not flushed it. TV didn't work either. We didn't complain we just slept on top of the bedding & left immediately in the morning.
Michael
It sucks
Jean
I wish it was a bit cleaner.
Verified traveler
Not worth it
Tub was backed up. TV had no box or remote so I couldn't watch anything. And there was no toilet paper in the room. The only positive thing was the bed was decently comfortable and looked clean.
Nick
Rm had someone in it. Only snack machine didnt work. Staff offered tonsell me her bag of chips. Last night i was there no hot water.
James
I am sorry to say that the desk people did not have the mind to want to be service orientated. The hallways were not vaccumed. When i checked in, my room was not clean. I used the shower and several long strands of hair was in the tub. The phone did not work. The maids did not understand english.
Robert
Absolutely the worst experience I’ve ever had at a hotel
Rocky
Nice stay
William
This was the worst place ever!!! Did not look like the pictures and we didn't even stay because it was so nasty for us and our little children. Expedia should not even be suggesting this property!!! We left, lost our money, and stayed at a different Hotel.
Michael
Okay
The best part about the stay was the pool with slide. The room was good but the bathroom was very small, fan didnt work so the humidity built up quickly and made a mess. It was very small, and paint coming off the walls in the bathroom. Probably from the moisture .
Darwin
Antique old nasty ceilings fallibg in, walls cracked falling. Have to get key reset after 1 use all the time. Pics show place to be nice but definitely not
The
The staff was friendly but we had an issue with getting our room that we had booked online. They said it was because we had booked thru a third party that they could not meet our needs. Also our room had trash in it, the floor had not been vacuumed, a full beer can was left and it looked like the bare minimum was done. The kids like the pool. Our room stayed nice and cool and we did sleep well.
Robbin
Very disappointed
It was horrible no internet no phones hot tubs were not working. No laundry No ice Coffee maker didn’t work and no breakfast. You can tell at one time this was a wonderful hotel but it was horrible service attitudes lack of items and no willingness to lower rate even though none of this was disclosed.
Jon
Horrible time. Decent waterslide.
The first room they sent me to was already occupied. Then after getting a second room, they gave other guests key cards to my room. 2 people walked in on me getting out of the shower. In the morning i found multiple cockroaches crawling around my room. The waterslide was cool tho, hot tub was not working.
Darla
Enjoyed the stay. Property is just older & could use some updating. We stayed here for the pool & slide. The kids loved it.
miriam
When people were at the desk they were helpful and friendly. They just were away from the desk a lot. I swam in the pool at night and it was very poorly lighted.
Julie
This hotel has really gone down bad!! I hate it because my kids love the pool and we stay here every year but we want next year if it doesn’t do some major improvements so sad
Christopher
It was all good liked the pool area and patio area
Verified traveler
No thank you
This was the second worst hotel that we have ever stayed at. We had to use a real key for the room and we were told it would cost $1,000 if we lost it. We get in the room amd the carpet is coming up, the bed and couch sheets were filthy so we had to have them changed and the shower had almost 0 pressure and had no hot water. The pool was a cool idea with the water slide but it was so murcy that you couldn't see to the bottom. I would highly advise against staying here.
Michael
Had to run the hot water for about 5 minutes to get hot water
Requested a wake up call. Didn't get it
Hot tub out of service
Restaurant and bar closed and out of service
Requested a wake up call. Didn't get it
Hot tub out of service
Restaurant and bar closed and out of service
David
Great stay. Wished the gym, bar, and hot tub was in working order. Very friendly staff.
Melody
Kids luv the pool
Paula
The outside needs a landscape and the hot tubs didn’t work and didn’t work last year.I was not satisfied this time staying here
GRACE
This property did not share that it was closing or being sold. There was no Wi-Fi nor any of the amenities shown except for the pool. This was an old hotel that ended up having a newer façade built around it, and so in the hallway, all the exhaust fans from the air in the room blew to the hallways making it extremely hot.
Lydia
This property is the worst. The blankets were stained, mice got into our food, there was no WiFi, breakfast, or new towels. The hallways were hot, humid, and loud with the sound of the AC units. The inside lock was broken off, and the key cards had to keep being rekeyed. There was no working vending machine, and no other concessions. The pool was ok and the front desk personnel were nice. Other than that, do not stay here!
Jonathan
HIGHLY DISAPPOINTED
To be honest, this location had none of the amenities as described. It did not have wifi, instead had random hotspots. The restaurant was shut down, and has been for quite some time. The hot tub was inoperable. The property needed to be cleaned up and have landscaping done. This use to be a really nice place to stay and visit. The quality of this location has went downhill dramatically. I definitely won't be staying at this location again, unless some big changes for the positive takes place.
Verified traveler
No. Just... no
Upon walking in the beautiful front Fountain is broken which should have been a sign . I go to the front desk she asks for my name we get the room situated . She tells me in the short conversation we have that the owners don't have any money and that they're selling out in the middle of September . I try not to think too much of it . Maybe she's just having a bad night? We get up to the room everything seems fine the kids go to the pool . Come bedtime though , There were stains on the bedspreads that were yellow but small and the sofa bed had what looked like blood stains and urine stains. I went to the front desk and asked what could be done. When the blonde front desk lady decided to get up and quit scrolling on her phone she looked up at me, clicked her teeth and said, ver batim \"ok... so. Um.... what do you want me to do about it?\"
I should have left then but... non refundable.... the husband was already asleep.. she told me to dig around in the drawers and try to find some sheets. I found one sheet. When I went back down to the front desk I waited no one was there to ask for extra blankets for my children.
At about 7:30 a.m. I crack open one of my eyes and see two women peeking in my hotel room window. Then I hear them tap on it. I get up and go to the door and they say they didn't know anyone was in there. Turns out they were housekeepers. broken Fitness room is broken no breakfast no bar. The pool was cloudy. The only cool thing about this place was the water slide.
I should have left then but... non refundable.... the husband was already asleep.. she told me to dig around in the drawers and try to find some sheets. I found one sheet. When I went back down to the front desk I waited no one was there to ask for extra blankets for my children.
At about 7:30 a.m. I crack open one of my eyes and see two women peeking in my hotel room window. Then I hear them tap on it. I get up and go to the door and they say they didn't know anyone was in there. Turns out they were housekeepers. broken Fitness room is broken no breakfast no bar. The pool was cloudy. The only cool thing about this place was the water slide.
Steffanie
I was ok with knowing it had zero amenities other than a pool, but there was also no pool towels. My room key wouldnt work, after 3 times.
The only upside was the afternoon shift lady was friendly.
Everything and everyone else i delt with was an all around terrible experience
The only upside was the afternoon shift lady was friendly.
Everything and everyone else i delt with was an all around terrible experience
alan
no bar no breakfast no hot tubs ac really loud
Miranda
Terrible!
Our stay was terrible
No breakfast, the WiFi was down, the hot tubs didn’t work, the beds were very uncomfortable, the lamps in the rooms half worked, the pool was ice cold due to they’re systems being down the whole time we were staying.. I’m not sure if it’s under new management, but it doesn’t seem to look like they’re taking care of it.
No breakfast, the WiFi was down, the hot tubs didn’t work, the beds were very uncomfortable, the lamps in the rooms half worked, the pool was ice cold due to they’re systems being down the whole time we were staying.. I’m not sure if it’s under new management, but it doesn’t seem to look like they’re taking care of it.
Darius
Nothing here was worth the stay to even think to charge 100 a night is ridiculous nothing was running but the pool yet they post on they page like its a good place to stay more like a hole in a wall, ended up staying at a different place down the road
Fred
If your looking for economical accommodations, this is for you.
If you sre looking for a good indoor pool, this is for you. Otherwise, you'll ptobsbly be disappointed.
If you sre looking for a good indoor pool, this is for you. Otherwise, you'll ptobsbly be disappointed.
Verified traveler
Buyer beware!
Check in gal was rude. Young blonde with crazy long fake eyelashes and heavy make up. Didn’t greet us, when I was checking in and asked about a crib that was to be included with our stay she told me just to go buy one at Walmart. I found another employee by the pool who was helpful and messaged the manager and placed a playpen outside our door later that day. This hotel is not what it seems to be online. The only thing functioning was the pool. You still had to go to the front desk to request towels for the pool. No breakfast/restaurant, no bar, no fitness room, no hot tubs working, WiFi not even working!! The halls were as hot as a sauna. There is no elevator and they acted like it was a problem to put us on the first floor even though they saw we had a baby in a stroller and a toddler and lots of luggage that we had to carry up a flight of stairs. And there was literally 2 cars in the parking lot when we checked in so it wasn’t like they were full. So if all you care about is a pool and water slide, it’s a great place, but it’s not the “resort” it claims to be and it’s not convenient for families. The room itself had a table but not one single chair. So there was nowhere to dine on property or even in your room with your take out. The manager is obviously not doing a good job at keeping things in working order and expecting good customer service out of their desk agents.
Amanda
We loved the property, and how everything was setup. But this place needs some tlc. Bathrooms needed paint floor was uneven so the door wouldnt open all the way. Aged furniture. Outstanding service though.
Claudia
Reminiscent of 50s style hotels. Great indoor pool. Clean room. Needs lots of TLC. There was no hot water. Restaurant was closed.
Seth
We were not told about any infestation of bedbugs which was the case , I reported this and asked for my money back and was told yes my night would be refunded. 1 family member is covered head to toe in bites
Danny
This would make a great place to film a horror movie. That’s all I got to say.
Michael
Needs work
This place needs a lot of maintenance inside and out. A/c units all inside the hallways leaking water on the carpet in the room and baseboard trim missing etc.
Lynn
Beautiful place to stay
Melissa
Very disappointed
Unclean. Beds had blood,urine,and fecal debris in them. Possible bed bugs also. No hot water to shower with. Toilet clogged and difficult to flush. No breakfast area. Hot tub was broken unable to use.
Tina
There was never anyone at the front desk. We could never get towels then on the site. It was saying that it had a restaurant. It did not have a restaurant that was open. I put my brother in there, thinking it was gonna be convenient for him because he didn’t have the means to do a lot of things coming from Florida so I thought it would be fun at the Cascades hotel. Would it be a pool and a restaurant and here the restaurant was closed did not know that And then he said that it could really be an awesome place. It had so much potential but nothing was happening. There was never any help at the front desk and he couldn’t get towels and the person really to talk to is my brother about his stay. I was just upset that he didn’t enjoy his stay from Florida when I was thought. Cascades was the place to stay here in Hendersonville.
Kimberly
Was our first time. Was good. Didn’t like the feeling unsafe there by the pool. There was people coming in without keys, doors were unlocked. I asked they said all doors locked but we checked they were not, there was a guy in pants and back pack sleeping on the lounge chair by pool forv5 hrs. . Didn’t like staff smoking up front outside doesn’t look good or smell good.
I really had fun with my grands there, I will go back again see if it was just one in million chance .
Probable out off season to hot tubs down and bathroom down by pool. Gift shop closed. Maybe high season it opens or maybe maintenance
I will still recommend this resort. Was nice.
I really had fun with my grands there, I will go back again see if it was just one in million chance .
Probable out off season to hot tubs down and bathroom down by pool. Gift shop closed. Maybe high season it opens or maybe maintenance
I will still recommend this resort. Was nice.
harry
no food empty vending machines. had to carry luggage up stairs (83 and 85 yrs old). Prepaid in full earlier for a crappy room. Beds should be destroyed. Room key did not work - another trip down stairs. Was told no breakfast available. Would not ever stay in a place like this.
Verified traveler
Took hours to get fresh towels. Never had towels available at the pool.
Jesus
Great place to stay
Jessika
Will definitely be back
Jessica
The bed had mouse droppings in it there qere roaches, none of the amenities that were mentioned on rhe website were available
Joe
Pool and slide were awesome.. room was clean, but bar/restaurant was closed, no WiFi, gift shop was also closed
Deborah
This place was not at as advertised! Rundown, no restaurant, hot tub out of order. We did not stay, rather moved across the road to Ramada! Do not send people to this place.
Ashley
Very disappointed but made it work for 1 night. The heat throughout the building is almost unbearable. You’ll be drenched in sweat just trying to get to your room. No elevator to assist with luggage or people who cannot take stairs. Room was dirty with crusted buildup on the back of the toilet and a roach trap found under a chair. We were woken up at 10pm with our 4 small children by someone trying to come into our room and then again a 2nd time by the hotel clerk saying that they must have made a mistake because they didn’t show us booked in that room even though we checked in at 4:30pm that day.
The hot tub areas were shut down, main pool was open. All the pool chairs were tattered, bent, and lopsided. The entire place needs a major upgrade. Their Health score showed at 96 but I think the health department was extremely generous. It will not be a place I would recommended.
The hot tub areas were shut down, main pool was open. All the pool chairs were tattered, bent, and lopsided. The entire place needs a major upgrade. Their Health score showed at 96 but I think the health department was extremely generous. It will not be a place I would recommended.
Jordan
Everything was closed. No AC in the main areas of the hotel, not clean, paint was chipped, blood spots in the bathroom floor, but front desk was very helpful and we canceled the reservation and went elsewhere. There was also no WiFi and only thing on property that was open was the pool.
Ute
Restaurant closed, hot tub closed. No breakfast. Gym closed. Overall false advertisement. Don’t stay there
Rickie
Checked in with \"Katelyn\" who was an awesome young lady, very helpful and efficient. She got 3 of us checked in, 3 different rooms, in about 5 minutes! Had a problem with in-operative keys and she solved that issue immediately!
David
Don’t go until they fix it up
Pulled up in front of the building and saw the condition of the property and thought it was an abandoned building then went in the lobby didn’t look like it had on the website and was told basically nothing was working no hot tub or working internet nor workout room or breakfast wasn’t offered like the website says plus the building smelled of musty mold . DID NOT EVEN THINK ABOUT STAYING!!!Cascade did cancel our reservation It’s in need of repair and maintenance.
David
Don’t go until they fix it up
Pulled up in front of the building and saw the condition of the property and thought it was an abandoned building then went in the lobby didn’t look like it had on the website and was told basically nothing was working no hot tub or working internet nor workout room or breakfast wasn’t offered like the website says plus the building smelled of musty mold . DID NOT EVEN THINK ABOUT STAYING!!! Hampton next door is wonderful place we would recommend them.. Cascade did cancel our reservation It’s in need of repair and maintenance.
Shannon
Not what is Advertised
The room was adequate. It needed a trash can, toilet paper, and bedding. The pool was nice. The restaurant, cafe, hot tub and fitness center was closed. No breakfast. Lots of promises from this website, disappointment when we got here.
Anne
The hotel has no breakfast, no gym, spa has been down for a year and no wifi. I called to confirm my reservation and was told that they were cancelling reservations for 2 days due to no hot water. Debbie refused to initiate a relocation to another hotel. I had to call Expedia and they helped me. They still were taking reservations for this hotel with no hot water. I really hope this hotel can get it together I used to live going here before camp each year. Choice privilege should close it down until they can properly run it.
amanda
Needs some much needed TLC. Very run down.
charly
terrible, wouldn't stay even if it was free
I wouldn't recommend this hotel at all, we just stayed two nights. The first room we got had a large area of wet carpet from the air conditioning, they did give us another room though. The beds were very hard and you could feel the springs.
the hot water didn't work the entire time and we were there and we couldn't even shower. the pool was literally the only thing open, there was no WiFi, no breakfast....the cafe, game room, tavern, hot tubs and fitness center were all inoperable. we were never offered any refunds for our inconvenience. The person working the desk in the evening was very polite and tried to help people the best they could. the room air conditioners were on the wall inside the hallway vs being on the outside of the building which left an exhaust smell throughout the hallway which was very dark. there were no windows to the outside either, only one looking into the hallway.
the hot water didn't work the entire time and we were there and we couldn't even shower. the pool was literally the only thing open, there was no WiFi, no breakfast....the cafe, game room, tavern, hot tubs and fitness center were all inoperable. we were never offered any refunds for our inconvenience. The person working the desk in the evening was very polite and tried to help people the best they could. the room air conditioners were on the wall inside the hallway vs being on the outside of the building which left an exhaust smell throughout the hallway which was very dark. there were no windows to the outside either, only one looking into the hallway.
michael
No wifi, hot tub, gift shop, restaurant, bar or breakfast all of which were advertised. Checked other reviews afterwards (my fault) and all of these issues have been going on for months. That should be inclueed on the description of this place.
Kathleen
Horrible experience do not recommend
This place is by far one of my worst experiences ever. It’s very old rundown and very unclean. Nothing was working properly, no hot tubs, no fitness room, no breakfast, shortage of towels for pool. There was a roach on my table in my room. Very dark and scary. No hot water on the second day there. Mold on the ceiling in bathroom. I can go on and on about the horrible things wrong. I do not recommend this hotel for anyone. It is by far the worst.
Sandra
Terrible condition and scary
The place was very disappointing. The parking lot and planters had grass and weeds and dead plants growing in them. The few cars in the parking lot were scary. The front doors were open and they were cleaning up water. No one in lobby, we weren’t even sure it was open. The one person at reception had three rings on his face and a tank top.
To be honest it was so scary we ended up staying at another hotel.
They should remove this hotel from hotels.com
To be honest it was so scary we ended up staying at another hotel.
They should remove this hotel from hotels.com
Kathleen
Horrible experience do not recommend
This place is by far one of my worst experiences ever. It’s very old rundown and very unclean. Nothing was working properly, no hot tubs, no fitness room, no breakfast, shortage of towels for pool. There was a roach on my table in my room. Very dark and scary. No hot water on the second day there. Mold on the ceiling in bathroom. I can go on and on about the horrible things wrong. I do not recommend this hotel for anyone. It is by far the worst.
kimberly
Horrible
I know that this hotel was cheap but I still expect it to be clean and safe . Dirty moldy and dusty!!! Hot tubs broken fitness area closed restaurant closed vending machines broken . Pretty sure I saw a homeless person using a screwdriver to get into a room . Dark Dirty hallways to walk a mile to your room the only thing to make it a little scarier walking to your room at night is to add a clown at the in lol. Ceiling in bathroom falling apart . Lobby worn down . Hotel definitely needs a lot of TLC. Would not recommend staying here the indoor pool is not worth it !!
Clarence
I stayed at cascade mountain resort for one night i was booked for 4, and it was one of the worst experiences I've ever had. I strongly believe this property should be removed from the website to prevent others from having a similar experience. First, the cleanliness of the property was unacceptable. Upon arrival, I noticed that lobby was unclean, and there were stains on the carpet and all the lobby furniture. It was evident that the property had not been properly cleaned a while which is completely unacceptable the wi-fi was non-existent in the rooms, overall my stay at the cascade mountain resort was a nightmare. i ended up checking out the next morning an checking in to the best western across the street. I urge you to remove this property from your website to protect other travelers from going through what I did. Save your money and sanity, and book else where Clarence Jackson 5/22-5/25/2024
Lori
Absolutely no wifi except at front desk, no amenities except for pool the pool was very nice indoor pool but no hot tubs working, the place looked like the owner was barely keeping it open and it looked online and stuff that was there that I don't understand why you couldn't use was beautiful looked like if it was running properly would be a great place to go but it was not.
Hayley
This stay was absolutely horrible!! We get there and are told the hot tubs are down, the fitness don’t work, the drink machines are out of order, no breakfast, no restaurant. We paid over $250 for 2 nights for my sons birthday, we found dirty men’s boxers in the drawer, there was blood stains on the kids sheets, and hair all over it. We asked for a refund, and they only give us $40 back, this is unacceptable, definitely do not ever go to this hotel. Even the lady running the desk at the time of our visit said she knows how bad the rooms are and understands our frustration. That is RIDICULOUS.
Shirley
The services were not operational. Rooms were not adequately equipped. Lights were out. Two hangers in a closet.
Donald
DO NOT STAY HERE!!!
Hotels.com site boasts about a heated pool,AND hot tubs. Stayed here with my wife a few years ago and it was amazing. This time the hot tubs were down for OVER a year. Fire pit didnt work, broken chairs, no breakfast, restaurant was closed down, ran out of toilet paper, beds were like sleeping on a table, landscaping has been let go and makes the place even more rundown, hallways looked like need repair badly. Overall a horrible experience since we came specifically for the hot tubs!!! No warning on site no nothing found out when i checked in.
Lynn
Beautiful
Richard
Didn’t stay
Troy
Dirty, Musty smell, dirty sheets, paint peeling off the walls and ceiling.
Sasha
The only thing I did not appreciate was the bed bugs and them acting like they couldn’t fix me a room for free. They actually told me they didn’t have a room
But expedia said other wise
But expedia said other wise
Trent
No hot tub no wifi no breakfast no workout room,restaurant shut down game room is gone drink machine/no vending machines its slowly going down and its sad bc this place was beautiful,and booming but just like most the plandemic messed everything up
Suzanne
Old Holidome hotel VERY NOISY due to pool
The staff was so friendly but the room NEVER had hot water in our 3-night stay. We reported it to the manager several times. She said she’d check the boilers. Never got an update.
The constant screaming of children in the pool from 9am-9 or 10 pm made for a very unrelaxing environment. Never again.
The constant screaming of children in the pool from 9am-9 or 10 pm made for a very unrelaxing environment. Never again.
Jennifer Ann
False advertising hot tub was out of order, restaurant not open& hallways smelled like urine. Also in the room saw 2 live roaches!
Stirling
Fun but dated
Great pool and water slide for the kids but hotel is dated and needs some TLC. The staff was wonderful and made us feel welcome. Our son left his “snuggy” when we checked out, the staff called to let us know that it was found during cleaning and that they would get it back to us.
Candice
Do not stop here.
This is a horrible old hotel. Room smelled of smoke and air conditioner squealed to the point that we ask for a different room. They were unable to accommodate us so they refunded our room and we left
David
Has an amazing pool in the middle. Resort has much potential but needs updating and gym, hot tubs need fixed.
Verified traveler
Not a great experience overall
Sheets from 1 bed with blood stains. Had to ask twice and they took a long time to bring me new ones. No phone in the room so I had to go downstairs to the reception every time. They didnt even apologized for the inconvenience. The overall hotel cleanliness didnt meet the expectations.
Sophia
We had a mouse in our room and room service did not take care of room before we came in. Lots of hair, dirty pillow cases, and even things leftover from previous guests.
Clinton
This place is an economy lodging experience. The swimming pool was nice but the rooms and interior areas of the building are aging and need repair. Staffing is very limited. We had to go find towels and toilet paper in storage closets. There also looked like mold in the bathroom due to no working fan.
Jennifer
No wifi, no towels, no breakfast, cafe and restaurant on the property were closed. The beds are awful to sleep on. Linens were stained. Pretty sure we heard mice in the walls.
Verified traveler
Disappointed
We stayed one night and selected since we thought it had hot tub and restaurant/bar. None of these were available. Only the indoor pool for the children. They didn't even have any complimentary coffee and snacks for the morning
Location & surroundings
Cascades Mountain Resort
201 Sugarloaf Road, Hendersonville, United States
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Cascades Mountain Resort
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