Name: Quality Inn Asheville Airport
Address: 196 Underwood Rd., Fletcher, 28732, US

10/10

Exceptional

28 Jul 2026

Wendolyn

Great convenient location to the Asheville airport for early morning flights out or late night flights in.

6/10

Pleasant

28 Jul 2026

Angel

It was a little rough but to be expected for the type of hotel

10/10

Exceptional

25 Jul 2026

Wendolyn

Very convenient option when you have an early morning flight out of Asheville

10/10

Exceptional

22 Jul 2026

Amanda

Clean rooms nice staff no complaints

Self

6/10

Pleasant

18 Jul 2026

Sandra

Bathroom floor wasn’t very clean. Breakfast choices are limited. Another guest accidentally came into the room with their key card.

Partner

10/10

Exceptional

15 Jul 2026

Juan

Great place

6/10

Pleasant

05 Jul 2026

charles

The interior of the rooms are very nice and clean. The exterior needs major renovation.

2/10

Poor

28 Jun 2026

Alexis

Smelled terrible and there was a dirty washcloth and dirty pair of underwear that we found and who knows how long it had been there

Friends_and_family Friends

4/10

Poor

23 Jun 2026

Christel

The staff was pleasant and helpful. I was able to check in early, they took care of arranging my airport transfer the next morning, and gave me a quick call in the a.m. to let me know the shuttle had arrived early.

Unfortunately, the pool and pool area were closed.

Self

10/10

Exceptional

22 Jun 2026

Bryan

Facility was clean and tidy. Was not aware of pool being closed before arrival. Found out they are waiting on inspection.

Partner

8/10

Excellent

22 Jun 2026

Cierra

Enjoyed my stay

Self

8/10

Excellent

22 Jun 2026

Carson

It was totally fine for what you pay for it.

Friends

6/10

Pleasant

21 Jun 2026

Bala

The plug points were not working so the lamp is not turned on

Family_with_children

8/10

Excellent

21 Jun 2026

Cierra

Enjoyed my stay.

Self

8/10

Excellent

19 Jun 2026

Deborah

The staff were very friendly and helpful

Partner

6/10

Pleasant

13 Jun 2026

aline

The bed had some pieces of sand, the TV didn't work. Left before breakfast to take the airport shuttle.

Self

8/10

Excellent

10 Jun 2026

Melanie

It’s really close to the airport, fairly priced.. nothing crazy extravagant but I felt pretty safe as a solo female traveler. I was able to get late checkout without an issue and the staff was super sweet! Great spot if you arrive late at night like I did and need a quick place to crash before fully starting an Asheville vaycay

Self

6/10

Pleasant

07 Jun 2026

Matthew

The sink in the room was a bit dirty, with several hairs in it. The breakfast items were pretty basic, but not bad. The staff was nice and helpful.

Partner

4/10

Poor

06 Jun 2026

Dan

The website shows shuttle service. It is not as needed shuttle service it is on the hour shuttle service if you ask for it in advance. The Front Desk said Uber and Lyft service to the hotel are NOT GOOD. Luckily, a 20 minute walk will get you to the airport.

Seems to be focused on temporary housing for transients

Self

8/10

Excellent

05 Jun 2026

Leslie

Check in easy, close to the Asheville Regional Airport, affordable.

Self

10/10

Exceptional

04 Jun 2026

Maria

Excellent service and stay. The manager was very helpful and kind. Great experience.

Partner

6/10

Pleasant

03 Jun 2026

Sabrina Danielle

This hotel is definitely showing its age. The room was dated and had a slight cigarette smell despite being advertised as non-smoking. The bed was extremely firm and not very comfortable. The staff were okay—nothing particularly good or bad to report. Overall, it wasn't a terrible stay, but I was glad we were only there for one night.

Family

2/10

Poor

01 Jun 2026

Brad

The room was not very clean, the floor was very dirty, did not want to be bare foot at all in the room and specifically the bathroom area.

Partner

8/10

Excellent

01 Jun 2026

Debra F

The room was very clean and well maintained.

Self

8/10

Excellent

01 Jun 2026

Katie

A front desk clerk, saw me struggling with my wagon of luggage. Jessica. Came outside and said “ let me help you” Jessica pulled my wagon to my room. It’s not often you see people go out of their way to help. She offered to help load me back up and told me her schedule.
The only reason for the 4 star instead of 5 was that no one came in to service my room. I understood that if your stay was 4 days it would be serviced. I needed my trash out and fresh towels. I’m sure if I would have asked it would have been taken care of. Overall, great place! Clean, comfortable, and safe. I will go there again next year

Self

2/10

Poor

31 May 2026

Reiko

The room was dirty and smelled of mold.

Partner

10/10

Exceptional

30 May 2026

O'shea

The dining area chairs had a considerable amount of stains on them and the laundry room had a lot of walk-through dirt on the floor but other than that, it was fine. I didn’t use those amenities but just walking by and seeing them it did catch my eye.

Self

2/10

Poor

30 May 2026

Greg

unfortunately, the cleanest part of the room was the tub which was very surprising old old Furniture one chair just so filthy. I wouldn’t put an animal on it dirt and all the corners lamps. All tarnished and rusted absolutely disgusting. I left after one horrible night advertised a pool so that’s the only reason I win is I had all kinds of free time and yeah, there was a pool but it wasn’t open so horrible experience

Self

6/10

Pleasant

28 May 2026

Nicholas

The rooms were clean and the staff was great, but the hotel is out of date. No usb connection anywhere in the room. Breakfast bar was lots to be desired, not a large selection or variety and limited on items. But a quite stay.

Self

8/10

Excellent

27 May 2026

Steve

Excellent for the price

2/10

Poor

26 May 2026

Manisha

We booked two rooms. First room given to us smelled of smoke. Front desk lady immediately gave us another room. But refused to give us rooms close to each other.
The second room given to us was beside a room where men were out drinking. Felt very unsafe at this place.
Front desk lady agreed to give us another room on the second floor which ended up being alright.

Breakfast was abysmal. There was oats, cereal and waffles. Will not be returning to this hotel.

Friends_and_family Family

6/10

Pleasant

26 May 2026

Sharon

Liked ground floor, but was quite a distance for handicapped sister to get to and from car. HVAC was ok but it sure would be great if central HVAC could be installed for finer tuning and much less noise. Breakfast was better than expected. Ran out of syrup first morning and kitchen area trash was overflowing. Glad to have fresh waffles. Missed eggs for protein. Nice tub/shower but handicapped sister (age 84) could not risk showering in slippery tub. Needed a mat or installed grip strips. Staff spoke few English words but I had some Spanish.

Family

6/10

Pleasant

24 May 2026

Crista

The bathroom floors were dirty. Built up dirt and dust in the corners. Old soap wrapper on floor.

Self

2/10

Poor

22 May 2026

IAN

very old. tiny uncomfy beds

Family_with_children

6/10

Pleasant

17 May 2026

UndreCia

Our room had the previous guests hair still on the counter, floor and sheets. Even with the “do not disturb” hanger on the door, the cleaning crew stood outside of our door and swept the wall, yes, the wall, for at least 15 minutes. Mind you, it was before 9am. After saying something to the front desk staff, we were told that cleaning and keeping the hotel clean were their top priorities.

Family

10/10

Exceptional

15 May 2026

John

very efficient and friendly staff throughout the weekend.
Good breakfast items and clean eating area.
COULD NOT GET LOCAL NETWORK TV STATIONS ON THE LIMITED
CHANNEL PACKAGE AT THIS HOTEL. Not a big issue. Just a comment.

Self

8/10

Excellent

12 May 2026

Leah

Facility is maintained well. Bathroom floors and outlet fixtures could use some extra care. I had on white socks and tile lines left dark lines on the bottom of my socks. Other than that, I slept well. It was easy to access and close to a lot!

Self

4/10

Poor

11 May 2026

Tahjae

The room smelled I stayed here Thursday through Sunday with my boyfriend, and unfortunately our experience was disappointing from the start. When we checked in, the employee at the front desk spoke to us like we were bothering him or like he had somewhere else to be, which immediately made us feel unwelcome.
Once we got to the room, it smelled strange and did not feel clean at all. There was black debris or crumbs scattered around the floor, which made the room feel poorly maintained. The worst part was the bathroom situation. The first time I flushed the toilet, water shot out from the handle area, which was both disgusting and concerning.
We also requested room service/housekeeping, and no one came for two days. We finally scheduled a cleaning for 12 PM, but housekeeping showed up at 9:43 AM before we were even ready to leave the room. We had to go back downstairs ourselves to reschedule. Again, no one showed up at the requested time. We eventually went out to eat, and when we came back the room had finally been cleaned, but by then we only had one night left, so there was really no point.
Overall, the hotel did not meet basic cleanliness, maintenance, or customer service expectations. Between the dirty room, the bathroom issue, and the lack of communication and follow-through from staff, this stay was far more stressful than relaxing. I would not stay here again unless major improvements are made.

Partner

4/10

Poor

11 May 2026

Travis

The room was dirty. I traveled from out of town and couldnt check in early at all...i was told there were no clean rooms...it still wasnt clean when i was able to check in. The staff was horrible and unprofessional. The pool was closed for \"cleaning\" and was advertised on the site. Horrible experience and will never stay at a choice hotel again. Its not even much cheaper then a nice hotel.

8/10

Excellent

08 May 2026

Michael

room very clean ,very quiet for the amount of traffic in area. breakfast was ok .all in all very nice

Self

8/10

Excellent

30 Apr 2026

Jill

The hotel was fine. The outside is older could use a little updating but the rooms were clean and updated. The breakfast was a little limited because they don't have a kitchen on site to service hot food but they had egg biscuits, oatmeal that could be heated in the microwave and a waffle machine. The staff was helpful and pleasant. Because of where the hotel is located, we were able to take back streets to and from the WNC fair grounds / airport to the hotel and bypass all the nasty traffic in the area. We would stay here again.

Partner

10/10

Exceptional

25 Apr 2026

James

Yes

Self

2/10

Poor

20 Apr 2026

James

The place was discusting. air conditioner never worked properly, 2 sets of keys never worked had to change rooms. Door closed with gap to outside. Literally worse place I ever stayed. Never stayed for the free breakfast

4/10

Poor

20 Apr 2026

Samuel

Not a well kept hotel and not a clean room

Self

4/10

Poor

16 Apr 2026

Charles

The entry door looked like it had not been cleaned in a long time. The room was not very clean. The floors were dirty, especially the bathroom. Curtains wouldn't close completely so we had to deal with a bright sign shining in all night. Luckily we only had to stay one night.

Partner

2/10

Poor

15 Apr 2026

Robert

This is false advertising of the place. Due to its standards I was forced to eat out albeit breakfast was included. I will never visit this place again

Partner

10/10

Exceptional

09 Apr 2026

Robert

Yes

6/10

Pleasant

02 Apr 2026

Evan

Easy to find, room was decent. Beds were pretty comfortable but cleanliness of the room and property was sub-par. There was significant dirt and dust in the room around the baseboards, under furniture. There was pieces of orange peels in the AC unit. There was a lot of trash and cigarette butts out front of the main doors. Was pretty quiet and I would stay again if they worked on the up-keep

Family

10/10

Exceptional

14 Mar 2026

Raymond

The room was clean and the staff was pleasant

Partner

8/10

Excellent

13 Mar 2026

Elizabeth

No pet

Self

10/10

Exceptional

08 Mar 2026

Tucker

Awesome

10/10

Exceptional

06 Mar 2026

Tucker

Amazing

10/10

Exceptional

05 Mar 2026

Rodger

THUMBS UP

Self

6/10

Pleasant

03 Mar 2026

Gena

I'm a female, traveling alone. I arrived after dark. I was given a room in the back of the motel, and there were a lot of men just hanging out by their cars and smoking, etc. when I pulled up to my room. I didn't feel safe. Once in my room, I was afraid to come back out. You could tell the place wasn't full. Why they wouldn't plan room assignments a little better or not allow all the men to just hang outside is troublesome. I won't return, despite the convenience of parking there for airport shuttle service. I will find alternative arrangments.

Self

4/10

Poor

18 Feb 2026

KAREN S

The good: The bathroom was fairly new and the sink was also renovated and clean. The sheets on the bed looked clean. But It took me awhile to actually find my room as it was behind the pool. The location did not have a parking spot close by so I had to lug my bags from a dirt parking lot to the room. The worst part was that there was a connecting door to the next room and it did not close all the way. It definitely didn't lock. I ended up pushing the cabinet that the TV was on in front of the door to ensure nobody came in that way. The next day as I was checking out I asked if there was an ice machine. There was but of course it didn't work. I also forgot something in the room and the clerk gave me a key so I could get it but the key didn't work. She made a bunch more and finally came out with real keys instead of cards but it took like 15 minutes. I appreciate that she put in an effort to help me, But it was ridiculous that the 10 or more key cards she made didn't work on the door.

Self

8/10

Excellent

15 Feb 2026

elizabeth

The front staff worker was courteous and helpful. The room was not spotless, but was mostly clean. There was a little bit of trash right outside my door and the floor had some stuff on it. The more annoying issue for the room was the microwave plate did not fit on the turning mechanism - had the wrong plate in it. I heard it clunking as the mechanism turns but the plate does not. I was very disappointed in the breakfast. The room setup looks great. I got there at 8 am on a Sunday morning. There was very little cereal left, very few napkins, the selections were limited, and the garbage can looked disgusting. I don't expect foods, such as eggs, that need to be kept hot, but at least bagels, toast, yogurts, more fruit options, etc. It looks like the dirt lot is part of the parking lot. Some things were very good and the problem things seem easy to fix.

Self

2/10

Poor

14 Feb 2026

Felipe

Bad hotel. Dirty. Old. Not well taken care.

10/10

Exceptional

11 Feb 2026

Benjamin

Grate staff

Partner

6/10

Pleasant

05 Feb 2026

brenda

The beds were very uncomfortable. There appeared to be mold underneath the bathroom mirror. The towels were stained and the bath mat was very thin. I almost fell in the tub, i suggest some kind of non slip strips in the tub. I had to hunt for the coffee pot cord so that i could plug it in. Very frustrating. The evening clerk was quite nice. The morning vlerk was ok, but not very engaging.

Business_and_leisure Friends

10/10

Exceptional

03 Feb 2026

Maria

Clean and comfortable room, convenient location, excellent service

Leisure Partner

6/10

Pleasant

02 Feb 2026

James

Okay

10/10

Exceptional

01 Feb 2026

Leigh

Staff was courteous, room was clean. Only issue was ice machine did not work but oh well. Other than that a good stay

Business

2/10

Poor

31 Jan 2026

J. Scott

I had one room, TV did not work. Got a second room, could not get the room to work. I was offered batteries for an obviously malfunctioning remote. This hotel is by a big airport and at 5 pm there were only 3 cars there. Looks like everyone but me and Expedia knows this hotel is inadequate.

Leisure Self

2/10

Poor

31 Jan 2026

Dina

The staff did their best. However I will never stay at this hotel again. The rooms are dirty and cold.
I was told upon checking in that I had to pay a $50 deposit because I had booked my stay via third-party so hopefully I will get my $50 deposit back

Business_and_leisure Family

8/10

Excellent

27 Jan 2026

Eric

Friendly and efficient staff. Clean bathroom.

10/10

Exceptional

24 Jan 2026

Mike

Cheap and clean. Great for the cost!!!

8/10

Excellent

19 Jan 2026

Janet

Was good and accessible

8/10

Excellent

15 Jan 2026

Elizabeth

I work at a 5star, 5 diamond resort in Palm Beach. This hotel was not that. But neither was the incredibly affordable room rate! We stayed here to explore the Biltmore over several days and enjoy the countryside at Christmas time. It was exactly what we needed. A clean bed, hot waffles every morning. And a convenient location. It is what it is. A motel that we found to be clean And safe. For the rate I paid it’s five stars. Is it Palm Beach five stars with all the amenities? No-but a room at the hotel I work at can run 3 or $4000 a night. You get what you pay for and in this case, I feel like we got more than we paid for.

Friends_and_family Family

6/10

Pleasant

13 Jan 2026

DONALD

INITIAL ROOM HAD NO WORKING HEATING - HAD TO CHANGE ROOM.

Business Self

10/10

Exceptional

12 Jan 2026

ray

Everything was great
I reposted yhat the bathroom light quit working but no.one rber come and fixed it. But k m a msn i.can get bh
Lol

4/10

Poor

07 Jan 2026

Samuel

No towels in room, had to go to front desk and then they brought them to the room afterwards.

Partner

10/10

Exceptional

05 Jan 2026

Gaylene

Great stay, clean, quiet, safe, and great value. Definitely recommend.

6/10

Pleasant

04 Jan 2026

Madison

Generally good for the price and level of accommodations. However, we had a few cleanliness issues with our room. There was a weird substance on the alarm clock and the bathroom could have been cleaner. We felt safe and it was quiet, good rest.

Leisure Family

8/10

Excellent

30 Dec 2025

Rajesh

It was really good. Was good in all aspect

10/10

Exceptional

23 Dec 2025

Susan E

The breakfast menu was serviceable - did not have high expectations so no disappointment. But the hotel was a fine place to stay and the hotel staff were excellent. They went out of their way to be helpful and scheduled the airport shuttle without even asking them. Yes, I’d stay here again!

Partner

10/10

Exceptional

14 Dec 2025

Lisa

They have a great staff and a nice continental breakfast plus transportation to and from airport. Just Tip the driver!!¡! Location awesome and walking distance to restaurants.
See you All next month!!

Leisure Family

10/10

Exceptional

08 Dec 2025

JENNIFER

Easy check in

Leisure Family_with_children

8/10

Excellent

07 Dec 2025

aaron

I stayed for roughly 5 hours before an early morning flight at the Asheville Airport. It was about what I expected for the price I paid. The bed was clean and I was able to get a little sleep before my flight. I left too early to eat breakfast. Nothing special in my opinion though.

Business Self

10/10

Exceptional

07 Dec 2025

Tracey

Great staff, clean comfortable room

Partner

6/10

Pleasant

22 Nov 2025

Stacey

Door hinges and baseboard were rusted out in the room.

Business_and_leisure Partner

10/10

Exceptional

17 Nov 2025

Amy

Staff was super friendly. Room was quiet, clean and cozy.

8/10

Excellent

08 Nov 2025

brenda

IThe staff were kind and helpful. They made sure i had aan airport shuttle arranged. had to move the ciffee pot to tge bath area to plug ut in. It was unplugged and there was no way i could climb under the desk to plug it in. The toilet appeared to had not been cleaned. No trash cans. Breakfast selections had not been replenished . I was leaving when fresh sandwichs, etc were brought out.

Business_and_leisure Family

2/10

Poor

07 Nov 2025

Charles

Overall, one of the worst hotel experiences I've ever had

Business

6/10

Pleasant

06 Nov 2025

Rhonda

The room is fine. The water is barely warm. Front desk says it should be better in morning. We will see.

8/10

Excellent

06 Nov 2025

Cindy

Staff was great. Room was clean

Leisure Friends

8/10

Excellent

27 Oct 2025

Jennifer

Great motel for the price

Leisure Self

8/10

Excellent

27 Oct 2025

Crystal

This is in general a good place to stay. I was a single female and felt safe. If you're in a large vehicle be aware the parking lot is tight. Breakfast does not have many options- cereal, waffle, muffins. The wifi was spoty for me and the shower temperature could have been a few degrees higher.

Business Self

2/10

Poor

26 Oct 2025

Dairesse

The room was so dirty, there was toothpaste in the sink, hair in the soap dish in the shower, some red splatter on the shower walls, the floors were dirty, the furniture was damaged, the front door looks like it could be dumped open. I can’t recommend this stay.

Business_and_leisure Self

8/10

Excellent

26 Oct 2025

Melissa

The bottle of hair conditioner, was empty. also, the hair dryer did not work.

Leisure Family

6/10

Pleasant

23 Oct 2025

Bethaney

Decent

Friends_and_family Family

6/10

Pleasant

23 Oct 2025

Walt

The room was quite adequate for it's purpose. Not the Ritz, but OK overall.

Leisure Family

6/10

Pleasant

21 Oct 2025

kenneth

The motel was adequate..

Partner

6/10

Pleasant

21 Oct 2025

Jack

No major problems. Staff not particularly friendly. No garbage can in room. Beds comfortable, Shower OK.

4/10

Poor

20 Oct 2025

Joyce

Will not return

Came to Asheville to visit Biltmore with a friend, something we do several times a year. We have stayed at various hotels and this was by far, the worst. Corners in the room especially the bathroom were caked with dirt, hair, and who knows what else. Almost as bad were the corners in the room.
There was only ONE plug that worked in the room!!! No matter how we flipped switches, tried different chargers, etc we were limited to ONE plug. There was a plug in the bathroom but it was by the sink. There was barely enough room to leave a phone to charge it!! The ONE plug was on the table between the beds. We had to unplug the lamp (leaving the room dark except for the bathroom light) to plug in ONE phone. There was a plug bank on the table but only one of the plugs could be used. Very frustrating.
Breakfast was a disappointment. Both the coffee and hot water were warm, certainly not hot. On our second morning, the trash appeared to not have been emptied, certainly the trash can wasn't wiped down. The fridge wasn't really cold so there is concern that the food may not have been kept at the proper temperature and could have spoiled. On the upside,it did appear that the tables and counter had been wiped down.
The bed and pillows were comfortable, nothing exceptional. I do believe that someone had smoked while in that bed at a previous time. While the hotel is 100% no smoking, I think someone got by with a cigarette.
Price was high considering. Will not return.

Friends_and_family Friends

2/10

Poor

19 Oct 2025

Michael

The door didnt lock all the way, there were stains all over the walls, the mirror was smudged everywhere. There were dead bugs in the corners and the floors were not vacuumed. The microwave did not worked it made a very loud noise when we attempted to use it. The curtains did not close all the way,the shower head was broken. Over all bad experience room was disgusting.

2/10

Poor

15 Oct 2025

Ashish

Worst property by far I have stayed. This is a motel with doors facing parking lots.
No elevator for 2nd floor.
Only a waffle maker and muffins for continental breakfast.
Wifi did not work throughout the stay and staff kept making excuses.
Smelly floor with open cracks and unhygienic bathrooms.
The only good thing for me was location and good dining options nearby.
Would not stay again

Leisure Family

8/10

Excellent

15 Oct 2025

Nicole

The room was clean and a good size for a solo traveler. The staff was excellent. A little noisy in the morning, and the hot water wasn't reliable. Bonus for beautiful sunrises. Very convenient location.

Leisure Self

6/10

Pleasant

14 Oct 2025

Donald

Older hotel, looks like it needs some work. Outlet for the air conditioner/heater was laying on the floor, I am guessing it would not be up to code.

Leisure Partner

4/10

Poor

13 Oct 2025

Mathy

there were bugs in the room, it was dirty, the bed was hard, terrible pillows

Leisure Family

4/10

Poor

13 Oct 2025

Yoseph

Spent 2 nights with my wife. The room was dirty. The floor was filthy, when I put the towel of the bathroom floor it turned brown. the AC button was broken and the writing on it was faded so we couldn't understand which mode the AC was on. The microwave was damaged and noisy, sounded like it was going to explode any minute.
The area was fine and close to other stores and the highway. Overall, not worth the price.

Business Partner