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Holiday Inn Asheville - Biltmore West

Great Smokies - NC · United States

435 Smokey Park HwyView location

9.0/10Excellent1,001 Reviews
Cleanliness9.4/109.4
Service9.2/109.2
Comfort9.2/109.2
Condition9.0/109.0
Amenities8.6/108.6
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  • Business hotels
  • Hotels with spa
  • Pet friendly Hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Asheville - Biltmore West

Holiday Inn Biltmore West, Discover What Makes Asheville GreatCome to Asheville and enjoy all the mountains have to offer at our full-service hotel. Features include recently remodeled guestrooms and an on-site restaurant and lounge, heated indoor pool and spa, and seasonal outdoor pool.

With green space outside the guest room area and pet watering bowls available, your furry family will feel like they are on vacation as well. The Holiday Inn Asheville-Biltmore West is conveniently located at the intersections of I-40 and I-26, just west of Asheville's city center.

If you’re coming to the Bob Lewis Ballpark or the Buncombe County Sports Park, both are literally across the street. For travelers of all ages, Downtown Asheville is a fantastic destination with a vibrant mix of unique shops, live music, and culinary delights.

For a more eclectic experience, the River Arts District and Haywood Road/West Asheville, or take in a concert at Harrah's Cherokee Center. Our location places you within minutes of Asheville’s best attractions.

Read more about this hotelShow less

The Biltmore Estate is just ten minutes from our hotel and hosts an array of activities and events all year. A short drive from our hotel will place you at the base of the Blue Ridge Parkway, where you can enjoy hiking and nature’s beauty.

Visit the The North Carolina Arboretum for a great option offering acres of cultivated gardens and groomed trails.

Located in Asheville (South Asheville), Holiday Inn Asheville Biltmore by IHG is within a 10-minute drive of Asheville Outlets and Bob Lewis Ballpark. This hotel is 6.5 mi (10.4 km) from North Carolina Arboretum and 6.8 mi (11 km) from Pack Square.

Make yourself at home in one of the 156 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Asheville?

This hotel has 4499 square feet (418 square meters) of space consisting of conference space and 7 meeting rooms. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Pet friendly
Concierge
Laundry
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The seasonal pool will be open from May 27 to September 30.
    • Pool access available from 10:00 AM to 10:00 PM.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • A car is not required for transportation to and from this property.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Fee for buffet breakfast: approximately USD 7 to 16.95 per person
    • Pet fee: USD 30 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    Russian

    Georgian

    English

    Spanish

Nearby attractions

Bob Lewis Ballpark 3.3 km / 2.1 mi
Center for Spiritual Living 3.8 km / 2.4 mi
WNC Farmers Market 4.6 km / 2.9 mi
French Broad River 5.3 km / 3.3 mi
Pisgah National Forest 6 km / 3.8 mi
Asheville Outlets 6.3 km / 3.9 mi
Asheville Treetops Adventure Park 7.3 km / 4.6 mi
New Belgium Brewing Company 8.7 km / 5.4 mi
Grey Eagle 9.2 km / 5.7 mi
Bent Creek Experimental Forest 9.8 km / 6.1 mi
Aston Park Tennis Center 9.8 km / 6.1 mi
Aston Park 9.8 km / 6.1 mi
French Broad Overlook 10 km / 6.2 mi
Smith-McDowell House Museum 10.1 km / 6.3 mi
Asheville Yards 10.3 km / 6.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 156
  • Number of floors (main building): 6
  • Double rooms: 114
  • Suites: 4
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fiExtra charge
Show 38 more facilities & services
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Babysitting serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Fireplace
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • ShopExtra charge
  • GardenExtra charge
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Banquet hall
  • Conference room
  • Meeting room
  • PrinterExtra charge
  • Business centreExtra charge
  • FaxExtra charge
  • Indoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • TV lounge
  • Game roomExtra charge
  • Hot tubExtra charge
  • Spa centreExtra charge
  • Picnic
  • Non-smoking establishmentExtra charge
  • CanoeingExtra charge
  • FitnessExtra charge
  • Horse ridingExtra charge
  • Bowling alleyExtra charge
  • GolfExtra charge
  • TennisExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 28 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable4 photos

    Holiday Inn Asheville - Biltmore West

    SUITE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Holiday Inn Asheville - Biltmore West

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1

    Photos are not available for this room type.

    Holiday Inn Asheville - Biltmore West

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable4 photos

    Holiday Inn Asheville - Biltmore West

    DOUBLE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BEDROO.KG

    Photos are not available for this room type.

    Holiday Inn Asheville - Biltmore West

    Room KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Holiday Inn Asheville - Biltmore West

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Holiday Inn Asheville - Biltmore West

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Holiday Inn Asheville - Biltmore West

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Holiday Inn Asheville - Biltmore West

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Holiday Inn Asheville - Biltmore West

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Holiday Inn Asheville - Biltmore West

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 28 m²ROO.ST
    Room STANDARDPhoto unavailable1 photo

    Holiday Inn Asheville - Biltmore West

    Room STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Holiday Inn Asheville - Biltmore West

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Holiday Inn Asheville - Biltmore West

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 28 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable4 photos

    Holiday Inn Asheville - Biltmore West

    DOUBLE TWO QUEEN BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Holiday Inn Asheville - Biltmore West

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Holiday Inn Asheville - Biltmore West

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-3

    Photos are not available for this room type.

    Holiday Inn Asheville - Biltmore West

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE MOUNTAIN VIEWQUADRUPLE • MOUNTAIN VIEWQUA.VN

    Photos are not available for this room type.

    Holiday Inn Asheville - Biltmore West

    QUADRUPLE MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 BedroomDBL.KG-1

    Photos are not available for this room type.

    Holiday Inn Asheville - Biltmore West

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 28 m²DBL.H6
    DOUBLE AccessiblePhoto unavailable2 photos

    Holiday Inn Asheville - Biltmore West

    DOUBLE Accessible

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 28 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable3 photos

    Holiday Inn Asheville - Biltmore West

    DOUBLE Accessible KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Asheville - Biltmore West

9.0
Excellent
1,001 Reviews
Cleanliness
9.4 /10
Service
9.2 /10
Comfort
9.2 /10
Condition
9.0 /10
Amenities
8.6 /10
100 reviews shown
8/10
Excellent
26 Jul 2026
Debra
Hotel room and comfy was clean and staff were friendly. Breakfast was pricey and just okay. Would prefer continental breakfast included.
10/10
Exceptional
15 Jul 2026
Kristina
We decided to upgrade to the suite and it was so worth the few extra dollars! The jacuzzi tub was a welcome sight after a long trip. The room was spacious, clean and comfortable and the bed was perfect. Would definitely stay here again!
Partner
10/10
Exceptional
05 Jul 2026
Angely
Best hotel in asheville area.
Family_with_children
4/10
Poor
05 Jul 2026
David
Pool was filthy and no complementary breakfast
Family_with_children
6/10
Pleasant
21 Jun 2026
Lance
The breakfast was available for $15 per person. It was the same tasteless junk that Holiday Inn offers for 'breakfast included' at other locations.
Family
10/10
Exceptional
14 Jun 2026
Travis
The pool was one pool that went from in side to out side awesome. What i didn't like was that there was no hot tub as advertised. Stillwater a awesome stay would recommend to anyone
Partner
10/10
Exceptional
12 Jun 2026
Mary Ann
The check-in was easy. Staff was very helpful and friendly. The hotel was beautiful. The room was clean and nice.
Partner
10/10
Exceptional
30 May 2026
Gladys
Very clean room and hotel open areas. Had dinner in cafe. Nice area and had a bar.
Partner
6/10
Pleasant
29 May 2026
Susan
Overall it was ok but the hotel had a musty smell. I could definitely feel it in my breathing. Our bed was very worn on one side and i had to adjust were I positioned my body to sleep. We had used the frigid for cheese, cheese spread and creamer and didn’t notice until 24 hours later it wasn’t even working.
Partner
10/10
Exceptional
27 May 2026
Mark
Best bang for your buck in all of Asheville. Cleanliness, amenities, location and especially all of the staff members and restaurant food/bar blew us away.
Friends_and_family Family
10/10
Exceptional
22 May 2026
cristina
ice machines should be on every floor , also breakfast is too expensive when mcdonalds is next door
Family
2/10
Poor
19 May 2026
Craig
First while checking in I was insulted by the registrar. Then I was told I can’t stay after I paid.. One elevator worked ( NOT GOOD FOR THE DISABLED. Then we go to leave the next day they wanna charge for breakfast wasn’t disclosed and no dumb waiters for your luggage .. OVERALL BAD
10/10
Exceptional
10 May 2026
Laurie
Room and the rest of the hotel were very clean. There are elevators located at both end of the hall and at the center which was nice. A few times the one elevator was out of service but with others available not a problem. Breakfast bar was decent and quality and selection of food was good. Breakfast was $16 total, but I don't mind paying for a quality breakfast which included real eggs. Also, the breakfast was not overrun by rude kids because it is not free. The pool was nice but could have been a little warmer. Room itself was decent, although on the smaller size. There was no microwave and the refrigerator is not inside a cabinet so I could hear it at night. Climate control worked, but does have a noisy wall unit. Not really an issue because of weather while I was there. Beds and pillows were comfortable. Location is decent, there was a little traffic noise, but not awful. Two entrances/exits makes the hotel convenient. Overall, I would rate this hotel high for its cleanliness, location, amenities and staff. I felt it was a good value for the price I paid.
Self
10/10
Exceptional
09 May 2026
Scott
We were disappointed we were charged for breakfast, it was buffet just like most other hotels, but we had glass plates and glasses and metal flatware, certainly not worth the $14.95 that wanted to charge. Attendant gave us a break because we didn’t eat that much,, cofffee, juice bagel w/cream cheese and 2 pancakes 3 bacon.
Partner
10/10
Exceptional
16 Apr 2026
Linda
Excellent breakfast, the bar lady on Sunday evening was awesome. The sheets and bedding sparkling white as were the bathroom top. The receptionists were very helpful and extremely kind.
Friends_and_family Family
10/10
Exceptional
16 Apr 2026
June
Hotel was very nice and convenient location, we enjoyed the bar and menu. We would definitely stay there again.
Friends
6/10
Pleasant
13 Apr 2026
MICHAEL
Staff at the front desk was very dismissive and made her email that she was composing more important than checking me in. It ended up being the general manager, Brooke Davis of all things. She told me she’d be right with me little did I know I’d be standing there for five minutes and she composed an email. I think we’ve all composed emails before, and if you don’t have time to finish, you save the draft and go back to it later. Very disrespectful to make me stand there and wait until she was done writing her letter. The lobby was completely empty, and I was the only one standing in front of her, and she acted as if, I wasn’t even there.
Family
10/10
Exceptional
12 Apr 2026
ashley
Clean room. Kid enjoyed the pool. Close to the baseball field and great service and breakfast!
Family_with_children
8/10
Excellent
10 Apr 2026
Rebecca
The room was clean. The lobby is big and pretty. The bathrooms are nice and staff was friendly.
10/10
Exceptional
10 Apr 2026
david
Check in person very personable.
Business
10/10
Exceptional
04 Apr 2026
Michael
Very clean. Nice staff. Good value.
Friends_and_family Family
10/10
Exceptional
02 Apr 2026
Sandrine
The check-in lady was so nice, and offered us bottles of water, so great. The room was spacious
10/10
Exceptional
28 Mar 2026
Ana
Clean organized full recommend
10/10
Exceptional
19 Mar 2026
Karen
very convenient to restaraunts and sightseeing
Friends_and_family Family
10/10
Exceptional
06 Mar 2026
Dana
Great place!
Family_with_children
10/10
Exceptional
01 Mar 2026
David
Awesome staff very helpful on local things to do and how to get there.
Self
10/10
Exceptional
22 Feb 2026
Kristen
Nice room
10/10
Exceptional
15 Feb 2026
Isabelle
Hotel was great and accommodating
Leisure Pet
10/10
Exceptional
14 Feb 2026
Julieanne
We LOVE this facility!! We stay here everytime we are in the area!! Highly recommend!!!
Friends_and_family Family
10/10
Exceptional
09 Feb 2026
Michael
Nice hotel for an affordable price. I stayed here on a road trip from Colombia to Smokey Mountains. I didn't need anything fancy and this was above expectations. Friendly staff
Leisure Family
8/10
Excellent
08 Feb 2026
Ian
Very nice clean hotel, staff were nice and for the most part friendly.
10/10
Exceptional
26 Jan 2026
Gina
Lovely hotel in a perfect location. The staff were do kind
4/10
Poor
25 Jan 2026
Taryn
Unfriendly staff, no games or card games that they sau they have, felt like parental controls were on for everything even adults. Rooms were not spacious, minimal upgrades to look nice in pictures. Rooms are VERY thing. Heard every child and concersation down the hall from us in our bed. And just the most unfriendly staff I have ever come across.
Leisure Family_with_children
10/10
Exceptional
22 Jan 2026
Heidi
The staff showed amazing care when I had a full-body fall in the lobby shortly before a funeral. The food at the restaurant was fabulous, and the breakfast buffet is well worth the extra cost! We found our room extremely comfortable. It also helped that we were able to bring our dog at an affordable price.
Friends_and_family Family
8/10
Excellent
18 Jan 2026
Jaime
Nice stay clean rooms good location. My only complaint was the breakfast that’s $15 shouldn’t be $15 more like $8-$10
Leisure Partner
10/10
Exceptional
18 Jan 2026
Jessica
Nice clean and everyone was friendly
Leisure Pet
10/10
Exceptional
17 Jan 2026
Robert
Everything was as expected
Leisure Family
8/10
Excellent
15 Jan 2026
Patrick
Been there twice. Great both times
10/10
Exceptional
14 Jan 2026
Patty
The room was very clean. Our second day, there was a leak and they moved us to another room very quickly. We also had a bit of a billing issue upon arrival. Paid previously thru Expedia, but they requested our card. Once I showed proof of payment they worked at having the additional funds paid put back on our card.
Leisure Partner
10/10
Exceptional
11 Jan 2026
Samantha
The front desk was very friendly and welcoming at check in. The room and the facility was very nice and clean.
10/10
Exceptional
10 Jan 2026
Staci
Room was clean, spacious, and comfortable. The restaurant had great food at very reasonable prices.
Leisure Family
10/10
Exceptional
05 Jan 2026
CAROLE
Fantastic dog friendly!! Nice big walking area and very well lit. Felt very comfortable!!
Friends_and_family Family
10/10
Exceptional
05 Jan 2026
Felipe
Eveything was great
Leisure Family
10/10
Exceptional
05 Jan 2026
Angela
Lovely lobby, clean room, quiet
Leisure Family
8/10
Excellent
04 Jan 2026
Courtney
Room was clean. But the door stuck when you when open or close it.
Leisure Family
6/10
Pleasant
03 Jan 2026
David
We did not receive stay-over maid service during our 3 night visit because the hotel was \"currently short-staffed\".
Leisure Partner
4/10
Poor
02 Jan 2026
Kayla
The room's deadbolt would not lock and the top safety latch was completely broken off. We did not feel safe.
10/10
Exceptional
02 Jan 2026
Ron
Everything was very nice and well-maintained. Friendly staff, comfortable room and good breakfast.
Partner
6/10
Pleasant
02 Jan 2026
CAROLE
Front desk person not friendly at all
Friends_and_family Family
8/10
Excellent
01 Jan 2026
Lisa
The room was clean and comfortable. There was no daily cleaning service due to low staff. We did not eat at the hotel restaurant.
Partner
10/10
Exceptional
01 Jan 2026
Elizabeth
Great value for the money. Pretty lobby area with indoor pool. Clean rooms. Safe area close to lots of shopping and food. Not too far of a drive to downtown area. For the money saved, I would book again.
Business_and_leisure Family
8/10
Excellent
31 Dec 2025
Kemari
Breakfast is not included. Dislike that because I paid $150 more just for the Jacuzzi tub and had to go eat food all four days.
Partner
10/10
Exceptional
30 Dec 2025
Indira
The breakfast buffet was just perfect and had so many offerings. The room for a clean in the bed super comfortable. I was pleasantly surprised to see they carry dove products which is good for my allergy prone skin.
Friends_and_family Family
4/10
Poor
30 Dec 2025
Wayne
A $50 deposit check for possible additional purchases during my stay which I had none is still being held by you after 6 days
10/10
Exceptional
30 Dec 2025
GERALD
Very nice place and comfortable bed
10/10
Exceptional
30 Dec 2025
Staci
Room was clean, bed was comfy, and staff were wonderful. The restaurant was convenient and food was good and reasonably priced.
Leisure Family
10/10
Exceptional
30 Dec 2025
Laura
Only problem was children in halls banging on our door late in evening.
Leisure Partner
10/10
Exceptional
29 Dec 2025
Mary
Nice room
Leisure Partner
8/10
Excellent
28 Dec 2025
Jennifer
Front desk staff was friendly and welcoming. The room was clean and modern. The lobby was decorated elaborately for the holidays and looked amazing. I am not giving 5 stars due to a few minor reasons. The room air conditioner running noisily, one elevator was out of service and the one working elevator was right next to my door which caused extra noise. The on site restaurant was not crowded for a Saturday and I was going to have dinner there but after 5 minutes I saw that there was only one wait staff and no effort was made to greet me or check on other patrons. I thought it was going to make my stay a bit more convenient but I got takeaway from a local restaurant instead. Overall though, it was a pleasant stay for the price.
Leisure Self
10/10
Exceptional
28 Dec 2025
CYNTHIA
Place was perfect!
Leisure
8/10
Excellent
26 Dec 2025
Nicole
Room was clean and staff was nice
10/10
Exceptional
26 Dec 2025
Yuderka
Very clean
10/10
Exceptional
26 Dec 2025
Sharron
Beautiful hotel, great location, pool was quiet, staff was very nice especially the women that checked us in (Wednesday evening) would recommend!
Leisure
8/10
Excellent
25 Dec 2025
Heather
Cleanliness
Friends_and_family Family
10/10
Exceptional
24 Dec 2025
Suzanne
Good staff, clean rooms and good food!
Leisure Partner
10/10
Exceptional
23 Dec 2025
Molly
Room was amazing, clean and updated
Leisure Family
10/10
Exceptional
23 Dec 2025
Heather
Staff was great! Great location, good amenities like the gym and pool.
Leisure Pet
10/10
Exceptional
23 Dec 2025
Tracy
Yes to both!
10/10
Exceptional
22 Dec 2025
vera
Comfortable room and great people.
Friends_and_family Family
10/10
Exceptional
22 Dec 2025
Kathy
It⁸² was a perfect
10/10
Exceptional
19 Dec 2025
Lawrence
Absolutely loved my stay room was beautiful staff were very friendly and food was great will definitely stay again
Leisure Family
8/10
Excellent
18 Dec 2025
Natalie
Goidy
Leisure Partner
8/10
Excellent
17 Dec 2025
Theodore
No Tv service. I guess the weather wiped it out?
8/10
Excellent
15 Dec 2025
Selbym
Fast internet, clean room, friendly staff, and comfortable beds.
Partner
8/10
Excellent
14 Dec 2025
Tasha
Room was clean. In a good location with plenty of places to eat. 20min away from Biltmore.
Beds were comfortable. Check was easy. Beautiful lobby; staff was great! Would stay again!
Leisure Family
10/10
Exceptional
10 Dec 2025
Agnes
Great staff, nicer clean rooms. It was just a quick overnight stay for us but loved the hotel.
Partner
10/10
Exceptional
08 Dec 2025
Lindsey
I loved the entire stay.
Leisure Self
10/10
Exceptional
08 Dec 2025
Kimberly
Very nice
Friends_and_family Family
8/10
Excellent
08 Dec 2025
Melissa
The room was clean and well maintained. It seemed as if it had been recently renovated. We were pleased with the number of outlets and ports placed throughout the room as there usually aren't enough at most hotels. We ate dinner at the bar and grill. Our server was so nice and intuitive. The food was great and reasonable in price.
Leisure Family
10/10
Exceptional
07 Dec 2025
Betty
Christmas decor very pretty, but you really should fluff the braches first, kinda looked like a hot mess.
Rooms clean and spacious. We have stayed here several times in the past.
Breakfast seemed like left overs, need to use real eggs.
Leisure Family
8/10
Excellent
06 Dec 2025
Donald A
Didn't have breakfast
Self
10/10
Exceptional
03 Dec 2025
Cheryl
Clean, quiet, accomodating.
Self
4/10
Poor
01 Dec 2025
anita
Double charged once again at HI
Self
10/10
Exceptional
01 Dec 2025
Alyson
The staff was amazing. The room was clean and well appointed. The in-house food was delicious. I can’t say rnough
2/10
Poor
01 Dec 2025
Amy
Furnature was very outdated with chipped paint everywhere. The beds were rock hard most uncomfortable but I've ever slept in a matter of fact really didn't sleep much pillows were just for like a better word just crap feather pillows that had been half-filled and when you laid on it it just came over the top of your face because your head went all the way to the bed the second night I had to call and ask for some pillows because it was just I couldn't do it two nights in a row. We were on the second floor I am disabled and the elevator was out of service there's no free option for breakfast which I understand the buffet and that's great but at least have some fresh fruit or something bananas or apples something that somebody can get that isn't eating an entire Buffet at that price. Also even your cheapest one of the mill truck stop hotels have coffee 24 hours in the lobby this hotel didn't even serve coffee in the lobby after 10:00 a.m. that's ridiculous we called and asked for trash bags because we didn't have any in our room for the bathroom trash can or for the trash can in the bedroom we were told that somebody bring them up they never came. This was by far the worst hotel stay I've had in a very long time and I would never go back there and I would never recommend it to anybody. And if you do and you're not happy don't try to tell the front desk staff they just don't care.
Leisure Family
8/10
Excellent
30 Nov 2025
Keith
Room was very clean and the bed was very comfortable.
Friends_and_family Family
10/10
Exceptional
30 Nov 2025
David
Hotel and room were very clean,the staff was friendly and helpful.A very nice bar and restraunt with a very good breakfast.Only complaint is that the bushes at the exit to the highway need to be trimmed.Looking to the right to see the oncoming traffic was dangerous.
10/10
Exceptional
30 Nov 2025
Kristina
Nice open inviting lobby
Friends_and_family Family
10/10
Exceptional
30 Nov 2025
Nidhi
All great
8/10
Excellent
30 Nov 2025
Sharon
Clean room , nice to have bar/resturant with a few food choices.
Leisure Pet
8/10
Excellent
30 Nov 2025
Melony
Room was clean and staff was great
Partner
10/10
Exceptional
30 Nov 2025
Jonathan
Love the layout of this hotel it’s very different but fancy and very clean feeling. Had great food at the grill restaurant there as well, we enjoyed our stay!
Leisure Partner
8/10
Excellent
30 Nov 2025
Susan
Nice hotel. Will be in the area again soon and I will stay there again for sure. Cannot comment about the restaurant because I didn't use it.
Self
10/10
Exceptional
30 Nov 2025
Rachael
The staff and child friendly accommodations were excellent! After a long car ride we were tired and ready for our hotel stay. The front desk staffers were very welcoming and helpful. We ate breakfast at the hotel restaurant; again, the staff was fantastic and the food was great.
We’ve always stayed at a nearby hotel when we’re in the Asheville area, but as my husband stated ‘this hotel is a hidden gem!’ Thanks for your wonderful hotel, and friendly staff, we will definitely be returning customers.
Friends_and_family Family
10/10
Exceptional
29 Nov 2025
Valerie
Very clean. The restaurant in the hotel was better than anywhere we ate in the area.
Leisure Family
6/10
Pleasant
29 Nov 2025
Patricia
very disappointed with expedia
this property it is NOT by the Biltmore as advertised
it is unsafe and room was and very bad quality of sheets and towels
bath towels had \"hair\" and folded as \"cleaned
terrible experience
Leisure Self
2/10
Poor
26 Nov 2025
Kirsten
Upon checking in, the front desk associate was screaming at someone on the phone, to the point another employee had to ask her to stop. This felt weird at the time, and now after the post checkout experience we have had, it all tracks.

After checking out, we were incorrectly charged a damage fee for the room that we stayed in for one night. We called multiple times asking what was damaged and were told someone “wrote on a lamp” and we were being charged to replace it. We spoke to the front desk and management multiple times to ask for photos of said damage, none ever came. We were eventually told the charge would be reversed from the hotel by their Manager, Brooke Jones, and had to call three different times, it has been 2 weeks and we still have no refund.

If you stayed here, check your credit card, someone is clearly giving themselves side holiday bonuses on guests dime…
Leisure Partner
8/10
Excellent
25 Nov 2025
Erin
Clean rooms. Elevator was not clean. Very friendly staff. Pet friendly.
Leisure Pet
10/10
Exceptional
23 Nov 2025
Jessica
Clean room, staff was friendly and the pool was a hit!
Leisure Family_with_children
10/10
Exceptional
20 Nov 2025
Harvey
yes, excellent
Business

Location & surroundings

Holiday Inn Asheville - Biltmore West
435 Smokey Park Hwy, Asheville, United States

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Holiday Inn Asheville - Biltmore West

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