Name: Woodspring Suites Asheville
Address: 40 Monte Vista Rd, Asheville, 28806, US

2/10

Poor

26 Jul 2026

Tomas

Paper thin walls and floors. People above me were stopping around all night

Nobody at the front desk after 11:00 p.m. so I couldn't complain to anybody

2/10

Poor

23 Jun 2026

Lauren

I was locked out of my room when I returned back from work at midnight and I was told by the third shift on-call staff that I would have to wait until first shift to come in so I stayed in my car

4/10

Poor

21 Jun 2026

David

The plastic on mattress, the sheets and bed sheets not breathable at all leading to my wife and I extremely low sleep scores. Not having a single lamp or wall mounted lamp by the bed is awful lighting for the room. Feels like basket ball gym lighting setup. Was ignored why manager was eating food until I shouted hello after standing around 10-15min. With no one insight. Then this hotel wanted photo IDs from all persons over 18 sleeping in the room. Never in my life has any establishment asked to scan mine and my wife driver licenses. Just terrible but did have high water pressure as a plus.

Partner

4/10

Poor

21 Jun 2026

Dana

Hallway smelled strongly of cigarette smoke that eventually leaked into our room,. If you like the smell of cigarettes then it will not bother you.

Family

6/10

Pleasant

20 Jun 2026

Linda

Ok to for a short stay

Family

10/10

Exceptional

17 Jun 2026

Russell

Peaceful Stay

Partner

2/10

Poor

15 Jun 2026

Linda

There was no one at the front desk after 11pm and we had to go find pay for another hotel

2/10

Poor

12 Jun 2026

lynne

Room was fairly clean but overrun with cockroaches which tells me it is not very clean. The toilet was not attached to the floor.

Partner

10/10

Exceptional

31 May 2026

Rosalina

I love it is a super comfortable place friendly service all the time.

Partner

2/10

Poor

04 Apr 2026

Lois

I was placed in the first floor under someone that stomped around, dragged furniture and banged and dropped thing all night long! At 3i the morning I’m saying to myself, “surely these people will go to bed soon!” But noooooo! I also killed a roach climbing up the bathroom wall. The hallway didn’t appear to be vacuumed in quite sometime. I’m surprised I didn’t have bedbug encounters. Fortunately, that didn’t happen.

Self

10/10

Exceptional

29 Mar 2026

Ian

Parking was easy and safe

Self

6/10

Pleasant

25 Mar 2026

LaCrista

Room was clean , staff was nice, parking was good and the kitchen was nice and clean

Self

6/10

Pleasant

17 Feb 2026

JACQUELINE

Staff was okay. Property was clean and cozy

Self

10/10

Exceptional

30 Dec 2025

jamie

Just stove and refrigerator and microwave

Leisure Partner

10/10

Exceptional

26 Dec 2025

James

Great price and helpful staff

Business

8/10

Excellent

27 Oct 2025

Ralph

Would have liked coffee available in the morning

Leisure Family

2/10

Poor

26 Oct 2025

Michael

Bad experience. Gross and so loud. Don’t come here

Business Family

8/10

Excellent

22 Oct 2025

Rosalina

Quiet place

Business Family

2/10

Poor

19 Oct 2025

Jennifer

Expedia should not promote this property. Everything smells like smoke, there are cigarette stains on the sheets, there was exposed wiring in the kitchen area, and we were kept awake all night by the upstairs guest walking back and forth from the bed to the front door. There was definitely some suspicious activity going on.

Leisure Partner

2/10

Poor

16 Oct 2025

Michael

I stayed here twice, a few days apart. The first room had bed bugs. I have pictures of the many bites. The second room was a smoking room (had an ash tray). I reserved a non-smoking room. There are no bedside lamps. The rooms aren't comfortable or inviting. Everything is cheap and the lighting is oppressive. The halls smell like sour bongwater. Calling this place \"Biltmore West\" is ridiculous. This isn't near Biltmore and nothing else at all in the area is called \"Biltmore West\"; it is just a BS marketing ploy. I've stayed in hundreds of hotel rooms in my life and this one is very near the bottom of the barrel in my experience.

10/10

Exceptional

28 Sep 2025

Billy

Great for the one night

Business_and_leisure Family

10/10

Exceptional

28 Sep 2025

Tonya

Hotel was very clean and kept up. Was a nice little area.

Leisure Family

10/10

Exceptional

04 Sep 2025

Emily

What to expect

These extended stay rooms are efficient and worth the money the service was great but there is no dishes, pots or pans or silverware etc. for cooking using the kitchen

Partner

10/10

Exceptional

01 Sep 2025

Blake

Peace and Quiet

Clean quiet and worth every penny
Thank you for great hospitality

Business Self

8/10

Excellent

01 Sep 2025

Chris

It was very peaceful after the 1st week. I was ubder a smoking floor. The person above me used to walk and stomp so loud it would jerk me out of a sound sleep. Would hear Chairs sliding, stomping at 1 2 3 4 5 am. They didn't sleep and never sat down. So i slept 3 good night's. Week 2 bottom floor. Non smoking above me. So anyone that has stayed above me. Went to bed by 11 12pm. So i have slept ever night so peacefully. Def 4 outta 5 for how quiet it is usually all over property.. Fix electronic doors. Only a couple work and other 2 randomly. NICE employees 👍

Self

10/10

Exceptional

29 Jul 2025

Michael

Friendly staff

Leisure Self

2/10

Poor

04 Jul 2025

April

This property was not one I would ever recommend. I got a smoke free room only to be told they didn’t have one and gave me a smoking room. There was no toilet paper in the room at all. There isn’t even a hook to hang a single towel. I ended up paying more than what Expedia reserved for me. The room rate was the same but an extra 30 something in taxes was added rather than the 14 in taxes Expedia gave me.

Business_and_leisure Pet

8/10

Excellent

04 Jun 2025

kimberly

Good

Leisure Self

10/10

Exceptional

04 Jun 2025

tina

Good

Leisure Family

8/10

Excellent

31 May 2025

Yilma

Dog bark

Leisure Self

10/10

Exceptional

22 May 2025

James

Great place to sta

Very nice. Look like the place was new.
The staff was very nice and friendly. Not to mention that the rate was very good.

Business

10/10

Exceptional

18 May 2025

Gordon

Check in was smooth, but walls were paper thin.

Leisure Self

6/10

Pleasant

14 May 2025

tina

Other's acting like hoodlums being noisy & very dirty mouths hanging out side in or around vehicle's. Other then that i was very happy with everything else

10/10

Exceptional

13 May 2025

tina

Very nice

Leisure Self

2/10

Poor

11 Apr 2025

Matthew

ess

2/10

Poor

23 Sep 2024

Alex

Yuck stay away.

Front desk literally called in a “wellness check” with the police for my pregnant wife with zero reason to do so and scared the hell out of her when she was sleeping.

Gave us the wrong room, there was a terrible smell in the room that was giving us a headache. I found a glade plug in in the corner that they had in the room.
Once we got rid of that the old smoke and pet smell in the room was noticeable and bad.

Not a good place to stay. Not safe.
Drug deals in the parking lot.

Partner

8/10

Excellent

15 Jul 2024

Tameaka

Get rid of smoking and add lamps to the rooms.

Business Self

8/10

Excellent

28 Jun 2024

Tameaka

I like that they have a kitchen. I do not like that there are no lamps by the bed. And the smoke floors I don't like.

Business Self

8/10

Excellent

25 Mar 2024

Michael

Only stayed overnight but the room was pretty clean overall a little outdated staff was super accommodating they even noticed the room next to us was being a little loud so they changed our room up on check in

Leisure Partner

6/10

Pleasant

23 Oct 2023

Nicole

Well I couldn’t get in for about 30 min because the doors are locked at night. No one would answer the phone so I stood outside trying to check into my room after a 16 hour work day for 30 min

Business

6/10

Pleasant

14 Oct 2023

Victor

The property is in a convenient location but the rooms and condition of the hotel overall are showing their age. The hotel had a very strange funky odor throughout. The bedding and sheets while clean were stained.

Business Self

8/10

Excellent

04 Sep 2023

Mark

Damn Dog barking

Everything was very good except dog in next room started howling and barking at 4:30am until I left around 8:30am . When booking room nothing about dogs alowed. Would really like my money back!!

Partner

2/10

Poor

15 Aug 2023

Christa

Worst hotel ever!

Bad management, bad rooms. The bathroom door would not close, homeless people living in car in parking lot. Management smoking outside door of rhe smoke free hotel....

Business

8/10

Excellent

16 Jul 2023

Jim

Extended Stay

This is predominantly an extended stay property. Many of the little niceties, like a hair dryer, coffee maker and the like are not here. It was clean and comfortable, and they will give you what you ask for at the front desk. the front desk is closed from 11 PM to 7 AM. They give you a number to call for immediate needs. i did not need it, but if that's a concern for you, there you are.

Friends_and_family Friends

6/10

Pleasant

03 Jul 2023

Franklin

Was not aware the front desk was not staffed 24 hours, and check in took about 25 minutes from the time I got there, and I had to call the number 4 times before getting an answer. Thought I was not going to be able to check in.

Leisure

4/10

Poor

22 Jun 2023

Douglas

Was very disappointing. Very outdated

2/10

Poor

25 May 2023

Donna

The bed was way too soft, no support. My back hurt badly, which was not good for being on vacation. No duster around bottom of bed, unlike pics online.

The chairs in the room were like dining room chairs - good to sit for an hour but uncomfortable afterwards. Furniture was cheap.

When I arrived, there was no bedspread nor phone. Had to go downstairs to request as no one answered at the desk after several tries. \"Telisha\" (sic) did get those for me.

Realized next morning there was no coffee maker.

Lots of men were roaming around the parking lot in the evenings, which is a little concerning for single, older woman.

Very, very disappointing stay. When I went to desk to cancel the 2nd night, which was right at 3:00, Jennifer would not give me a refund for that night.

Absolutely terrible experience.

Leisure

8/10

Excellent

04 May 2023

wayne

We have stayed at WoodSpring Suited many times. We like what we get for the cost. Staff was good at this location and we enjoyed our stay.

Leisure

2/10

Poor

20 Feb 2023

Thomas

Property was complete clickbait: online photos were not matching rooms at all. Hotel is a complete dump and stole $150 out of our trip budget. Booked a king size bed room, received a nasty stained double for me and my girlfriend. Will not return.

Leisure Family

4/10

Poor

02 Jan 2023

Nichole

No basic hotel perks

I chose this hotel because it boasted a kitchen in the room. However the kitchen does not include dishes/utensils/ pots, or even a basic coffee maker! All the common areas smell strongly of marijuana, and cigarettes. I felt sick by the second night. The walls are thin so you can hear people walking above, and noises from the next room. There was hair stuck in our washcloths from the last guest who used it. I did not see in the advertised that this is an “extended stay” hotel. It felt more like a low income apartment building rather than a nice hotel. I would not recommend staying unless you plan to move in. There are no hotel perks.

Friends_and_family Family

2/10

Poor

14 Dec 2022

Erika

Staff are rude. Hallways smelled like cigarettes

Leisure Partner

2/10

Poor

10 Dec 2022

CHAD

I would recommend that nobody stay there. It was unorganized and poorly managed. I was suppose to stay there 7 days and left after 1 night. Unfortunately, I will have to pay for the full stay. I moved to another hotel which was cheaper but was much much more relaxing and professional.

Business Self

2/10

Poor

23 Nov 2022

Joseph

Property had an interesting aroma. Extended stay facility with many people living there indefinitely. Resembled a crack house.

Business Self

2/10

Poor

18 Aug 2022

Jerry

Horrible

The people that run this place were really rude and nasty. I wouldn’t recommend anybody especially of color stay at this place. They love to charge you for things that should already come with the room.

Business

10/10

Exceptional

06 Jul 2022

Hannah

Miranda had great customer service beds were soft and awesome I enjoyed it all

Friends_and_family Family

8/10

Excellent

02 May 2022

wayne

My wife and I want to stay at a nice clean quite that does not cost a lot. This meet all of that. Staff was nice and took care of our needs. There was always someone cleaning to keep the place nice. We will stay again.

Leisure

2/10

Poor

23 Mar 2022

William

We arrived after midnight and had to call for checkin. The manager arrived in about 10 minutes and had a sleepy child with her. It was clearly an inconvenience for her. She wasn’t rude, but certainly wasn’t friendly. The hotel hallways smelled of marijuana smoke. The room itself was clean, but very simple. No lamps, metal bed frames without a skirt, dripping faucets. We had 3 towels for 4 guests.I won’t go back.

Leisure Family

8/10

Excellent

13 Feb 2022

Latasha

Location was great and staff heater didn't work in room but the receptionist took care it so overall still was a great trip

Leisure Family

2/10

Poor

03 Jan 2022

Donna

Great place if you wanted to make some drug deals in the parking lot. Dog poop everywhere my dog didn’t even want to go near the dog area. The hallway smelled so bad I had to hold my breath walking to my room. The elevator had urine in the corners. We left early. I was highly disgusted in the whole experience. We were looking forward to spending sone time in Asheville but we cut it short. YUCK

Leisure Pet

2/10

Poor

29 Dec 2021

Seth

Sheets and bedding stained all over including with dried blood. Mattress is one step better than a cot and there was no hot water in the morning. Other guests were smoking marijuana in vehicles in the parking lot and around the property. Beware.

Leisure Partner

8/10

Excellent

26 Oct 2021

Thomas

It was supposedly a non-smoking room but it smelled a bit like smoke. Of course the area outside was constantly populated with people smoking so that could be why.

Leisure Self

4/10

Poor

20 Oct 2021

Donald

Not much to review the hotel is mainly used.
For weekly guest and their familes interior and halls are in need of repair.

Leisure Family

2/10

Poor

19 Oct 2021

David

Nasty

Never again will I stay there. If I knew it smelled like cigarette smoke and weed smelling I wouldn’t have booked this place. There was nasty bugs also.

Partner

10/10

Exceptional

16 Oct 2021

Crystal

Amazing

The stay has been absolutely wonderful at first it was a rocky start with a few things but finally calmed down

Partner

6/10

Pleasant

07 Oct 2021

Jennifer

The whole building smelled like cigarette smoke.

Leisure Family

2/10

Poor

16 Sep 2021

James

The rooms are clean. Walls could use some new paint.

Business Self

2/10

Poor

09 Aug 2021

Robert

Don’t stay here

I was traveling with friends to a wedding. When we arrived at 3:40 PM to check in and dress for the wedding, none of the rooms were cleaned. They allowed us to use a room that had been stripped but not cleaned to change for the wedding. Upon return at 10:45 PM, we were told that the key card lock on one of our rooms was broken and that the staff would have to let whoever stayed there in and we would need to use the slide lock to secure room from inside.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2021

Tina

Asheville trip

The rooms were big and clean. The beds were comfortable. It was good having a kitchen.

Friends_and_family Friends

2/10

Poor

09 Jul 2021

Verified traveler

Very Dated. We had to wait 15 minutes for the receptionist to come down from somewhere to check us in. Place smells like weed. We had food left in our microwave. Water left in the tub. A sharps container was in the downstairs bathroom. We felt like we were staying in a meth lab!

Leisure Family

8/10

Excellent

05 Jul 2021

Verified traveler

Liked full-size kitchen appliances.
No ice machine.
No clothes hangers.

Leisure Partner

2/10

Poor

02 Jun 2021

Verified traveler

I had a reservation which was supposed to be guaranteed with credit card but when I arrived they had no room for me

Business_and_leisure Self

8/10

Excellent

31 May 2021

Verified traveler

Was a great week's stay. The room was clean and very spacious which was nice. Some mishandling with the initial billing of the week lead to some last minute additional charges. While understandable, frustrating.

Leisure Family_with_children

6/10

Pleasant

10 May 2021

Verified traveler

The room that was issued to me needed a serious renovation, it looked like someone had a fight in it. No headboards for the bed, bathroom sink cracked and glued back together, exhaust panel under microwave missing causing grease to collect on the ceiling, bathroom had a stench in it so we purchased our own deodorants ect. Never had a room like this at WoodSprings, it should have been put out of service until brought back to standards. Hope the rest of the rooms don't look like the one issued to me.

Leisure Family

8/10

Excellent

10 May 2021

Verified traveler

Like smoking rooms and friendly staff

Leisure Self

4/10

Poor

25 Apr 2021

Verified traveler

I showed up early and the room was not ready....fair enough check in was at 3 but I took an Uber there so I was kinda stuck. Was told it would be ready in 2 hours so I walked down to a place to eat and then returned right before 3 and was told 30 more minutes..I just sat outside on the curb because they didn't have any place inside or even chairs or benches outside. My room wasn't ready until 415 and I got a \"sorry\". The room was gross...smelled, carpet had a thousand stains as did the counters and just looked rough. Walls were also super thin. I wouldn't recommend this place.

Business_and_leisure

10/10

Exceptional

22 Apr 2021

Verified traveler

Appeared very

2/10

Poor

22 Apr 2021

Verified traveler

We stayed here to breakup our longer drive. The experience was so bad that it put a stain on the rest of the trip. Had to wait an hour to check at 10pm. They gave away our room to the person in front of us after calling earlier in the day to verify that we were coming. They gave us (our group had a toddler and a pregnant woman) smoking rooms because we booked through Expedia. The staff was unhelpful and borderline rude, the rooms themselves were dirty and and in disrepair. The air conditioner housing was removed from the wall and the microwave door glass was smashed. On top of all of this the other tenants were loud and argumentative throughout the night with no assistance from staff. By far my worst experience with booking through Expedia.

Leisure Family_with_children

6/10

Pleasant

08 Apr 2021

TrippleDee

Management extremely rude

Management was extremely rude to the point I almost left. They do not follow Covid procedures but jump all over those who’s mask maybe slipping down. Lead by example. The place smelled like smoke and wasn’t very clean. My sheets had hair balls so I slept on the other bed. Will not come back

Partner

8/10

Excellent

07 Apr 2021

Skifouya

I booked two reservations. The first one I was located on the first floors and the person over me kept walking hard on the floor and this affected my sleep. I had to move my room to the upper floor where the smokers are. At first the smoking bothered me but I had to buy air fresheners to place in my new room to help with the cigarette smell. So, far this had helped me with my stay at least I got a better goodnight sleep. Overall the place is nice.

Business

10/10

Exceptional

05 Apr 2021

Verified traveler

The highlight of our stay was Dolores and the great staff. All of them, but especially Dolores were so kind and helpful.
It was a great place to stay after surgery.
We stayed for two weeks.

Friends_and_family Family

2/10

Poor

27 Mar 2021

ELijah

You are a joke!

Stay?? LMFAO! They called me 5 minutes after they took my money and told me to call hotels.com and request a refund and they would approve as they had no rooms available and we’re overbooked I have yet to get an answer at hotels.com and am considering small claims at this point

Partner

2/10

Poor

02 Jan 2021

Verified traveler

The hotel was no clean the smell was so bad on the room they said the half full kitchen and there is the worst nothing to cook. When we arrive there the lady at the front desk told us that that hotel was more for the people that work on contractions and go to sleep there that is why the hotel look like that unless smell like that

Leisure Family

6/10

Pleasant

16 Nov 2020

Ronald

Cooktop looks good. Just couldn't use it.

We chose this property because of the very limited breakfast options at other hotels. The fridge, cooktop and microwave were for us to make breakfast, however, no cookware was provided because of COVID which made the cooktop useless for us. I guess I should have confirmed this before I bought a dozen eggs! Ended up with paperware and microwaving breakfast. Bummer was no coffeemaker or coffee in the lobby. The desk clerk was very friendly and provided an extra towel because my wife uses two and there were only two in the room. Funny there was just one little bottle of shampoo for amenities. The room was very plain, but we just needed to sleep there. Unfortunately the building is such that we could hear the people above us walking around quite clearly, and got middle of the night calls from another room three times until I unplugged the phone. There is no switchboard. The next night the police responded to a dispute and kept knocking on the door next to us after the girl involved went down the hall banging on everyones door. Again, no staff on duty all night. Later we were told they or we could have called the on call staff, however there was no information about this in the room. I understand they cannot control their guests, and maybe there is a different clientele at an extended stay hotel.

Partner

6/10

Pleasant

26 Oct 2020

Ryan

You get what you pay for.

An extended stay setup that feels a little like your college dorm room. The nonsmoking rooms still feel a bit like a smoking room. There wasn't any lamps in our room, just an overhead light and the switch back by the door.

Partner

8/10

Excellent

26 Oct 2020

Kylie

The WoodSpring Suites was cleanly and quaint. The rooms were the perfect size for a weekend stay.

Leisure Friends

2/10

Poor

20 Oct 2020

Kevin

No Room at the Inn

I traveled three hours to the hotel in heavy mountain traffic and my reservation was lost when I arrived at the hotel. Slept in the car and it was very cold that night. My family made the best of it but I was extremely disappointed in the Wood Spring Suites Asheville for not having a room for us.

Friends_and_family Family

6/10

Pleasant

20 Oct 2020

Verified traveler

Third and fourth floor should be made smoke free
All
Building

4/10

Poor

18 Oct 2020

Verified traveler

I am a bit more disappointed in orbitz than the hotel. Orbitz does NOT have up to date pictures on their site of this hotel and it is deceiving, as the hotel is not as nice as the pictures. Add years of wear and tear to the pictures and it might be accurate. For example, in the picture there are bed skirts that in reality are not only missing but in the picture hide the fact that the beds are wire frames, much like a rollaway cot. The fake would of the furniture is beat up and has exposed edges of the particle board its made of. The TV had a gash in the center of it where then no picture would display so watching shows had a gap right in the middle of the picture. The floors were horribly stained and I can't stay it felt truly clean in this hotel. I booked a non smoking room but upon arrival found I had been put in a smoking room which the front desk only informed me upon arrival stating they ran out of non smoking rooms. Had I known in advance I would have booked a different hotel to meet my needs but given the last minute notice all other hotels in the area were already booked. To say the least - what a disappointment.

Leisure Self

6/10

Pleasant

15 Oct 2020

Melanie

Please upgrade mattress

Amazing helpful staff with what they had. Sorry to say the mattress was horrible. With as many guests coming and going the company should upgrade. Being away from home in an unfamiliar environment deserves a good night sleep.

Friends_and_family Family

4/10

Poor

08 Sep 2020

Verified traveler

The receptionist payed more attention to the computer than she did customers attempting to check in. No one was in front of me in line and it took roughly thirty minutes before I was checked in. The hotel would not provide one extra soap when asked, also the room was not cleaned once during my stay.

Leisure

6/10

Pleasant

07 Sep 2020

Tanya

A lot of people hanging out in the parking lot at all times of day/night. I had a generator stolen from the back of my vehicle in complete daylight. Hallways and elevators always smell like cigarette smoke.

Business

2/10

Poor

06 Sep 2020

Umrani

Worst experience ever

Horrible experience. At check in internet was down. I had to leave go to ATM pay cash. No hot water overnight. Internet not working in the room. Could not work on my computer. Water leaking from ceiling. Staff in my room without notifying me. It was the worst experience ever!!!

Business

6/10

Pleasant

29 Aug 2020

Samantha

Ok stay

Room was ok. Went to check out at 7:30 am, desk was supposed to open at 7 and wasn’t. I could hear the guy behind the counter so I called from the lobby phone and he was very snippy with me even though he was the late one.

Friends_and_family Family

6/10

Pleasant

11 Jul 2020

Hannalee

ou get what you pay for

Workers at the front desk not wearing masks in a pandemic, no towels in the room when we got there. If you have a room on the first floor be prepared to hear people’s footsteps from upstairs, as well as thin walls and windows you can hear people’s conversations outside your room. But it’s a great location not far from downtown.

Partner

2/10

Poor

08 Jul 2020

Devlin

Horrible ending

I am being charged twice for the room and both concerning parties are avoiding responsibility

Partner

2/10

Poor

06 Jul 2020

Verified traveler

Arrived at the property and was immediately dismayed. When we saw the room, we were revulsed. The room was dingy with only stark overhead lighting available. The room was advertised as \"a fully-stocked kitchenette\" and we found no coockware or eating utinsels. Comparing the actual room to those online showed several glaring disparities. The receptionist was asked about the differencies and she confirmed that the online photos were actualy of a different property and newer property, not representative of the current property. We protested that we jad been mislead and the property quality intentially misrepresented and we demanded a full and immediate refund. The clerk was understanding and initiated the refund. Recommed avoid this property at all cost.

Business Self

10/10

Exceptional

04 Jul 2020

.

great clean quiet.........................................

Leisure Self

4/10

Poor

28 Jun 2020

Verified traveler

I was unaware that this was a weekly stay hotels. The walls in this place or paperthin including the floors which are made of wood all the noise from the upstairs neighbors transfer directly into our room I have barely sleptWhen I arrived there were people hanging out all around the property in work clothes drinking and socializing in the parking lot and sitting along the hallways.

Leisure Partner

6/10

Pleasant

27 Jun 2020

Dan

A little disappointed in the room. No comfy chairs to sit in.

Friends_and_family Family

2/10

Poor

10 Mar 2020

Verified traveler

Terrible customer service. I called the front desk at 7:15 pm to alert them to my late arrival of 11:00 PM. When I arrived no one was at the desk, I called the numbers provided, no answer. I had to call reservations to get an answer, and then was on hold for 40 minutes waiting for a resolution when the staff member arrived there was no apology for the wait or the inconvenience. I ended my stay early and when I complained in the morning, again no apology for the inconvenience or wait.

My room smelled like onions and unwashed feet, and it sounded like elephants were bowling all night.

Business Family