Name: GRANFERTE Phnom Penh -Serviced Apartment-
Address: St.331&570 , Toul Kork Phnom Penh, Phnom Penh, 12152, KH

8/10

Excellent

23 Mar 2023

Corinne

This is a very modern property. The apartments have nearly everything you need. Except, cutlery, tea towel, dishwashing detergent and toilet paper! We were constantly asking for toilet paper. None of the house keeping staff could speak English. It was very frustrating. Considering there were English speaking guests, there should be a couple of HK staff that can speak English. This would help a great deal.

The Chef needs to know how to make toast. If you are putting toast on the menu, then you need to know what that is. Toast is NOT bread. And you need butter. After asking many times for butter, no one seem to know what it was. There is a washer/ dryer in the bathroom. The washer works great. But the dryer only makes thing damp. It doesn't dry anything.

The Manager was speaking to my travel mate, asking him to do a good review of the hotel. He did even acknowledge me until my friend told him it was me that does the reviews. Then I had his full attention. And yet when a group of Chinese men turned up for their stay, he was all over them to please them. We were sent our breakfast in a plastic tray instead of a plate because these men were eating in the restaurant. The manager definitely favored the Chinese.

Nicki, the receptionist was the life saver of the Apartments. She was promoted to supervisor on the day we left. Rightfully so too! She couldn't do enough to make our stay a good one. She should actually be the Manager. She doesn't favor race. Always smiling.

Leisure Friends

10/10

Exceptional

26 Apr 2022

Sam

This hotel is more like a condo more than your typical hotel. The anmeneties include kitchen, washer dryer machine, balconies and much more. The only place we keep going back to when we stay in Phnom Penh.

Business_and_leisure Family

10/10

Exceptional

14 Feb 2021

Verified traveler

locations convenient , surrounded by the restaurant my

10/10

Exceptional

27 Dec 2019

Verified traveler

Very spacious and comfortable!

It was a very nice place with full facilities.
There’s excellent service. I enjoyed my stay there.

Friends_and_family Family

8/10

Excellent

08 Aug 2019

Verified traveler

Property is clean and nice. No extra plates but there were cups for coffee in the morning.

Check in was easy and using the transportation from the airport is highly recommended. Driver mey us at the exit of luggage claim and led us well to the vehicle. Traffic was bad but our driver was patient and we were able to look around during the drive.

Leisure Family

6/10

Pleasant

28 Jul 2019

Verified traveler

This new residence is well-maintained and very clean. A superb place to stay located in Toul Kork area except that I had to encounter a flying cockroach in the room....

Business_and_leisure Family

10/10

Exceptional

10 Feb 2019

Verified traveler

Cleanliness of room/hotel - Hotel amenities - excellent

8/10

Excellent

07 Jan 2019

Tanya

Great place to stay, but...

Facilities were brand new and very well kept. The aparthotel was very well appointed and you will feel at home. Loved the remote controlled toilet with bidet and warming functions.
Service was excellent with the exception of one particular gentleman at front desk who I will not name. He stared at us as we entered the building and when we asked about tours and taxis, he demanded our room number and was clearly visibly shocked that we were staying there (My partner is a viable minority). Aside from him everything else was fabulous.
Wealthy neighbourhood, not especially close to downtown, so expect to take taxis/ tuk tuks. We used Grab.

Partner

10/10

Exceptional

02 Dec 2018

Verified traveler

Beautiful building that was high tech and very clean. I was safe and comfortable...best place we stayed at in SE Asia

Leisure

10/10

Exceptional

21 Nov 2018

Prakash

Very comfortable and modern amenities are in place. Use of this new type of Toilet was an experienc, all electronic controls, and it works.
Recommend for families as well. Safe and decent place.

10/10

Exceptional

11 Dec 2017

Lee Han Sen

Fantastic and superb hotel.

This hotel was totally superb, I can't think of anything that's no good.
Definitely worth staying.

10/10

Exceptional

15 Mar 2023

Ricardo

Buen lugar

Lugar agradable y buen tamaño de apartamentos.
Moderno y limpio.

Friends_and_family Family

10/10

Exceptional

22 Feb 2020

JUNICHI

快適に過ごせました

2泊しました。事前に他のホテルに滞在していて帰国前の滞在でしたが洗濯乾燥機がついていて非常に助かりました。スタッフの方の対応もよかったです。プノンペンに長期滞在の予定の方にもオススメです。

Friends_and_family Family

10/10

Exceptional

16 Dec 2018

Verified traveler

静かで快適、健康的に過ごせてぐっすり眠れるホテル

周囲は高級住宅街らしく非常に静か。
ワンベッドルームの部屋はプノンペンの他ホテルと比較して広いわけではないが、寝室、トイレ、リビングダイニングキッチン、バスルームがそれぞれ機能的に配置されており使いやすかった。今回はビジネス目的だったのでダイニングテーブルがデスクも兼ねていたのは残念だったがコンセントが近かったので大きな問題とはならなかった。バスタブに溜めた風呂水が透明なことに感激。バスルームにはドラム式洗濯機まで有る。キッチンツールが一通り揃っているので食材を持ち込めば自炊可能。カフェの朝食はシンプル、宿泊代から考えると充分なクオリティだと思う。プールは無いが充実したジムがある。ロビー売店の日本商品品揃えにも驚いた。
渋滞時は市内中心部への移動に結構時間がかかるので、ルートと出発時刻はよく考える必要が有るでしょう。

10/10

Exceptional

05 Dec 2018

Verified traveler

세탁물 서비스 너무 맘에 들었어요. 깨끗하게 빨래하고 곱게 접어서 가져다 주셨더라구요~ 일단 숙소도 깨끗하고 청결해서 너무 마음에 들었어요! 아침식사는 1층 카페에서 가능한데 요청하면 방으로 올려주시기도 합니다.ㅎㅎㅎ 위치가 조금 외진곳에 있는 느낌이긴 하지만 프놈펜이 완전 큰 대도시도 아니어서 공항-시내-숙소 전부 멀지 않아서 괜찮았어요!

Business Self

10/10

Exceptional

25 Aug 2018

JANGWOOK

super good

시내에서 조금 멀긴하나 깨끗하고 매우 친절한 호텔이었습니다.

10/10

Exceptional

03 Jul 2018

Satoshi

ビジネスでの滞在なら快適！

周りは何もないので、観光するには不向きですが、ビジネスでの滞在なら全く問題ないです。洗濯機や大きな冷蔵庫、キッチン周り、使いやすいトイレなど、申し分ない設備が揃っていて、すぐにでも暮らせるような快適な環境でした。一言だけ言わせてもらえれば、アメニティはもうちょっとこだわりがあれば良いかなと思います。