Name: Extended Stay America - Salt Lake City - Sugar Hou
Address: 1220 East 2100 South, Salt Lake City, 84106, US

6/10

Pleasant

03 Aug 2026

Nancy

Exterior of property is poorly maintained. Inside rooms sufficient.

4/10

Poor

02 Aug 2026

Katie

Don’t have high hopes on this one. Bare minimum of everything, including “breakfast”. Extremely dated and noisy.

10/10

Exceptional

01 Aug 2026

Phatsara

Close to everything convenient

6/10

Pleasant

01 Aug 2026

Josephine

This hotel served its purpose. It was a clean place to stay. My only complaint is that the shower didn’t drain well and filled up the tub.

2/10

Poor

01 Aug 2026

Dana

The first room we were given smelled like smoke. We requested a different room. But that one didn’t have working AC so we left. It was better to lose $120 and pay for the other hotel than stay there.

10/10

Exceptional

31 Jul 2026

Diana

The room was clean. The staff were super helpful. The real fast was granola bar, muffin, & coffee.

10/10

Exceptional

31 Jul 2026

Jennifer

Love the place

8/10

Excellent

31 Jul 2026

JoLynn

Very convenient for the reason we were there. Room was adequate and clean.
Check in was smooth and staff very friendly.
A lot of places to eat within walking distance

2/10

Poor

30 Jul 2026

Gary

The refrigerator door wouldn't close and it leaked a red substance from underneath and water from inside. The floors were dirty and there was a red substance under one bed. The outlet plug in the stove area didn't work.

6/10

Pleasant

29 Jul 2026

Shawn

Not the cleanest. A/C was broke in the triple digit heat.

10/10

Exceptional

29 Jul 2026

Aimee

Excelente

8/10

Excellent

28 Jul 2026

Kelly

Breakfast was minimal \"coffee bar\". Room served its purpose for a place to sleep and bath.

8/10

Excellent

28 Jul 2026

Aaron

.

Partner

4/10

Poor

26 Jul 2026

Shamire

Property needs to be updated looks like an old 90s motel. Water dried my skin out and made my dog sick.

6/10

Pleasant

25 Jul 2026

Ivan

The room was clean, the AC worked, for the price. It was good. Just needed it for one night.

Partner

6/10

Pleasant

21 Jul 2026

Robert

The Wi-Fi wasn’t all that good

Friends_and_family Family

8/10

Excellent

21 Jul 2026

Maureen

Location is great, simple rooms but very comfortable. No daily room service but didn't need it. Would stay there again.

Partner

6/10

Pleasant

19 Jul 2026

Richard

Love the location and the mountain stream behind the hotel. I've stayed here 20 years or so. They keep eliminating things they could easily provide, like an ice machine and luggage carts. The kitchenettes used to have some cups, plates, utensils etc. But now nothing. These things don't cost much but can be important to travelers

Family

10/10

Exceptional

18 Jul 2026

Martha

Helpful and good location

4/10

Poor

16 Jul 2026

kate

We checked in after 11:30 PM. Got to our room - got in bed, woke up approx 30 minutes later & the air conditioner quit working. Weather temps had been 100 degrees during the day. So now it's after midnight, we're exhausted

10/10

Exceptional

07 Jul 2026

Andrew

Clean rooms. Area was quiet.

Family

6/10

Pleasant

06 Jul 2026

Tammy

It was a basic place to stay so no frills.
Affordable for one night on a road trip. Suits that purpose.

Pet

2/10

Poor

06 Jul 2026

Jeremiah

I will not use this hotel again. I understand that things happen and stuff can get missed but then to have the manager so out of the loop just pushed me over the edge. I am sorry but the managers job is to manage and to use the excuse of how many guests and rooms he can’t know of every issue when he admitted his staff had informed him of the issues getting checked in. As a manager, you should be proactively addressing the more egregious issues so they don’t snowball. The deal breaker that led me to take my chance finding another hotel on the weekend of a major event causing rooms to be scarce in the area was somehow I was assigned a room and my room key was assigned another room. Nothing worse than trying to get back into your room, the key doesn’t work, and the manager is telling me I am basically clueless to which room I slept in the night prior. After I told him the room my stuff was in, he assigned the key to that room, we gathered our belongings and told him we were leaving.

I can’t say all was bad as the gentleman that was trying to help with issues at check-in was trying to make it right. He is what guest service should look like because you can tell he truly cares about the guests that make your paychecks possible.

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Noel

Parking is a competition with Chick Fil-A. You even have to wait in the fast food line to get into parking lot or parking space.

Friends_and_family Family

4/10

Poor

29 Jun 2026

Laura

The front desk people were very helpful and friendly. The room was ok. Not a stocked kitchenette, you have to ask for amenities to use, even a hair dryer. The floor was dirty like it hadn’t been mopped. Our socks were black from walking around. The bed was comfortable and the ac worked well.

Partner

8/10

Excellent

25 Jun 2026

Pamela

Staff was friendly. Property was clean

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Jill

Clean room, staff at check in was really nice. Good location with a lot of restaurant options available.

Self

2/10

Poor

17 Jun 2026

Mary

The afternoon (check-in) desk staff was unfriendly and unhelpful. The room was reasonably clean but ... zero amenities--no coffee pot, no hair dryer, no ... nothing you would expect even in a low-budget place. The place was listed as offering breakfast, but it does not. It has coffee and grab and go pastry. That's it. I asked for a room right off the parking lot (they do have them) because of having a lot of heavy things to bring in, and they gave me a room on the second floor in the back at the end of the hall. The luggage cart was non-functioning. I reported it, asking that they fix it or get a working one because I needed it. Nothing. In the morning they offered me a laundry bin to help with moving things. OK, that was definitely something, and by that time the desk staff had very few options, but it's unappealing. Extended Stay is off my list of possibilities for good.

8/10

Excellent

16 Jun 2026

Kayla

Staff was friendly

Partner

6/10

Pleasant

15 Jun 2026

Marci

Um, low budget and perhaps best for long term hotel stay with very minimalistic needs.

Friends

8/10

Excellent

11 Jun 2026

Deborah

The front desk help was a bit \"raw\", she claimed it was her first day. She used language that I was shocked by, being that she was the first impression of the hotel. Otherwise, ok stay. Just an overnight.

Friends_and_family Family

4/10

Poor

10 Jun 2026

Leif

The staff’s attitude was the only saving grace. They were able to help me but the issues were plentiful.

First, accessing the property was quite the struggle. You can only enter the parking lot in one direction on one street. Not their fault but annoying nonetheless.

Second, Hotels.com double booked me in their system so I did not have a room when I arrived. So I was upgraded. And when I entered my upgraded room it was either not yet cleaned or someone else was staying in it already.

After that I returned to the front desk and informed them of this and a second staff member had arrived at this time so she helped me and upgraded me again and this time I was able to get into an empty room.

The room wasn’t dirty by any means, but it didn’t feel as clean as most of the rooms I have stayed in. I encountered a spider within the first 60 seconds, an unknown second insect 2-3 minutes after that, and noticed that under the bed was not cleaned (probably for a while) and that’s probably where that bug came from.

The staff was friendly and very apologetic so I want to make sure I highlight that. But there are definite technical issues and cleanliness issues that need to be addressed.

Self

2/10

Poor

10 Jun 2026

Anne

This motel is not a place for travelers. This motel is for homeless people who pay by the day. Besides the unsavory people, the other guests were partying and “doing shots” outside our window. When I called to have them remove the music from our window, I was schooled by the person working on the noise ordinances in this county. It was filthy dirty, no amenities, and other than the nice man who checked us in, very rude staff. Do not stay here.

Business Family

2/10

Poor

09 Jun 2026

Danny

My room was so dirty i had to leave a day early and pay for a room elsewhere. Dirty q tips and trash under the bed. Dirty floor. Dirty bathroom. Told staff i was leaving early beach of it and they didn’t seem to care.

Self

8/10

Excellent

06 Jun 2026

Glenda

Everything was okay. Beds were very uncomfortable.

Friends

6/10

Pleasant

06 Jun 2026

Tanya

I accidentilly left something in my room after check out and I have been calling the hotel to see if they have it. It is very sentimental to me and if they have it, I'll have my cousin come pick it up. They just keep taking my name & #. I'll keep trying.

Pet

10/10

Exceptional

02 Jun 2026

Allison

Enjoyed our first stay in Salt lake and this area of sugar house is the best parking is somewhat limited but the hotel was nice free 'snack' breakfast but the kitchen in room was perfect.

6/10

Pleasant

02 Jun 2026

Leanne

The beds were very hard and uncomfortable. felt like sleeping on a board. The \"blankets\" on the bed were worthless-barely a coverlet. had to request extra blankets. if these are cost saving measures for the hotel, bad choice. A good nights sleep was NOT had here.

the breakfast was pathetic. low quality \"granola\" bars and muffins. always ran out of real sugar and only offered fake creamer. I did ask about half and half and staff stated the real cream was not used because no one used it and it spoiled. no fresh fruit available.

Because of these and staff reactions to my requests, i will NOT be returning to or recommending this chain of hotels.

6/10

Pleasant

01 Jun 2026

Timothy

It's all about location for this property. Lots of access to city trails, parks, shopping and eateries. The hotel itself is fine but seems a bit dark with only one window facing the walkways so need to draw the curtains for any privacy. A sheer blind would be nice to let in the light but limits visibility.

Some of the staff were very helpful while others seemed disinterested. It would have been. ice to know more about the area from the staff. The place is older bet kept looking nice. Bed was comfortable and that is always nice to find a bed once can sleep on. Charging for Internet? Big surprised and seems like nickel and dimming the patrons. I just used my cell phone hot spot.

Self

6/10

Pleasant

24 May 2026

Emily

I needed a bed and a shower so I don't guess I can complain, but surely there was something cheaper for what I got. It had a kitchenette but you had to request plates, utensils, etc. What's the point of a kitchenette if it's not already stocked with those things? The bathtub stopper was broken and not even attached to the tub (I was doing \"bathtub laundry\" so I couldn't really keep water in the tub to let my clothes soak). One of the towels had a hair on it, as did the bedsheets, and they smelled of a gross detergent. Two of the towels were stained. Just use bleach and unscented detergent. When the towels are stained, retire them. Yes, sometimes linens come out of the dryer with hairs still on them so do a once-over and pick them off. I would NOT stay there again.

Self

10/10

Exceptional

24 May 2026

Darren

Enjoy

Pet

8/10

Excellent

21 May 2026

Aaron

Made a last minute reservation to stay in Salt Lake City.

The room was clean and well maintained. We did have an issue with the towel rack being significantly loose and the flashing around the tub drain was loose but over the experience was good.

My only suggestion for the property would be to leave a travel sized bottle of dish soap and a cheap scrubbing sponge in the mini-kitchen so guests can clean the borrowed dishes.

Partner

8/10

Excellent

20 May 2026

Mary

Great location! Safe will return

Partner

2/10

Poor

20 May 2026

Maria

I like that they provided a full size fridge but I despised the fact that the room was dirty. Floor was not swept, bedding was dirty, hairs from previous people were all over the bedding and on the bathroom floor. Looked pretty unkempt.

Family_with_children

10/10

Exceptional

19 May 2026

Mark

Great place !
Very dog friendly !

10/10

Exceptional

18 May 2026

Veronica

The location of this property is excellent. The parking can be a little tricky and limited due to the chik filet in the same lot. Very basic extended stay amenities. Breakfast is just coffee, instant oatmeal and granola bars. Friendly staff.

Family_with_children

10/10

Exceptional

18 May 2026

Amy

The staff was so nice and accommodating. They even called to check on us after we got to our room to make sure everything was good.

Pet

2/10

Poor

15 May 2026

Dan

Somebody left the trash underneath the cabinet not changed out and it smelled so bad. Almost threw up.
Cheap thin sheets woke up. I was on top of the plastic of the bed felt so disgusting.
I would never go back ever terrible

8/10

Excellent

14 May 2026

scott

The area was fabulous. The property was nice. It was kept pretty well not brand new but not terrible. The kitchen did not come with utensils already stocked. You had to go to the front desk to check them out so that’s OK but not super convenient.

Family

4/10

Poor

11 May 2026

Brent

Bathroom door would not shut

Self

2/10

Poor

11 May 2026

Strider

Terrible service. Won’t let you check in past 11:30 pm

Partner

4/10

Poor

10 May 2026

Denise

The room was not very clean. We had to request clean sheets and change them ourselves. I had to pull a wad of hair out of the tub drain to be able to use the shower. The furnishings were worn. The breakfast was coffee, some granola bars, muffins in plastic wrap and oatmeal packets.

The bed and pillows were comfortable and the staff was very friendly.

Family

8/10

Excellent

09 May 2026

Susan

Clean room, friendly staff

Partner

8/10

Excellent

09 May 2026

Gina Givens

The room was clean and the A/C worked. No frills, but in a good part of town.

10/10

Exceptional

08 May 2026

Gricelda

👍

Partner

6/10

Pleasant

04 May 2026

Rafaela

Kitchen was super dirty. Old dry ketchup/sauce over refrigerator. Floors were sticky, white socks immediately became black, bring flipflops to wear inside.

Family_with_children

2/10

Poor

04 May 2026

Barclay

The hotel room was not clean upon arrival. Even worse, our room was located directly above the laundry room, and the constant noise from the washing machines (which we believe is what it was) was unbearable. The machines ran on and off throughout the night, every single night of our stay, making sleep nearly impossible.I complained to the front desk after the first night, and they said they would speak with management. We never received any follow-up or resolution. Overall, this was a very disappointing stay. I will never stay at this hotel again and would not recommend it to anyone.

Family

8/10

Excellent

28 Apr 2026

Joseph

The room was clean. Courteous and helpful staff. Nice location with nearby shops and restaurants within walking distance. Has a small, wooded park behind the property. A 12 to 15 minute drive to either downtown or University of Utah.

Self

2/10

Poor

27 Apr 2026

Charles

The price was attractive. I should have left as soon as I saw it but Expedia already had my money. I was given him through 304 in the first night I spent in there I was bitten at least 30 times by bed bugs. I went down to the desk they offered to run my clothes through the dryer and give me another. Nothing was even indicated as to any kind of compensation for what I was going through

Self

6/10

Pleasant

26 Apr 2026

Jennifer

The drive-thru line from the next-door Chick-Fil-A goes right thru the hotel parking lot, making hotel access and parking an inconvenient hassle.

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Katie

The room was clean, the location was convenient and the staff was friendly, but it was noisy and a little drafty. You could hear people walking by, talking outside, talking in the rooms around you plus TV noise. Outside light could be seen around the door and we could feel a slight draft from it.
However, the overall stay was fine.

Partner

10/10

Exceptional

23 Apr 2026

Luis

Good

Partner

4/10

Poor

22 Apr 2026

Jorge

Horrible.
If we needed anything for the kitchen we had to go get it at the front desk. No remote in the room for tv, smelled like weed the whole time. The room did! Got a knock on the door in the middle of the night from the attendant asking if we needed something???!!!

Self

6/10

Pleasant

22 Apr 2026

Norman

breakfast very minimal

Family

4/10

Poor

19 Apr 2026

John

Not great for longer stay. Not the cleanest. And low on cleaning supplies (no soap, paper towels…) no gym. Non-ideal access with chick fil a traffic.

Partner

10/10

Exceptional

18 Apr 2026

Ethan

The breakfast was excellent. We especially liked the hotel and the surrounding area. Much to do, could walk our dog, fun places to eat, even changed our oil.

Friends_and_family Family

4/10

Poor

18 Apr 2026

Jacob

Checked in. Went to room and as usual checked the bed quick. There was bloody stab marks from syringes in the mattress. There was a sign at the front desk about a bunch of bugs that are at the property just claiming they’re harmless. I think there should be a pest service at that point to eradicate the issue rather than posting saying there’s harmless bugs in the rooms and hotel.

Needless to say, instantly checked out at the front desk. Luckily the staff member to help us was super easy and quick to help so we were able to change hotels.

Partner

6/10

Pleasant

18 Apr 2026

Andrew

We stayed here for a night to attend a University of Utah tour for my daughter. The location was very convenient and close to the university, restaurants and shopping, the airport, and downtown Salt Lake City. The staff were very nice and helpful, and the rooms were very clean and large. The “breakfast” was pretty sparse with muffins, coffee/tea, and granola bars. Also, the front desk staff did not have any information on the off-site fitness room access even though it is advertised on the website. Lastly, the property seems to attract sketchy residents. My family agreed that it would have been worth it to spend a little bit more for a nicer hotel.

Family_with_children

10/10

Exceptional

18 Apr 2026

Luis

Bien

Partner

10/10

Exceptional

15 Apr 2026

Ariel

Staff has been so far. really lovely general manager and front desk attendants. Towel service is always fresh and clean. Nothing to complain about here.

6/10

Pleasant

12 Apr 2026

sam

The room was fine. The staff was constantly standing out front of my room and shouting at each other. The breakfast was small and terrible. Coffee ok, but this is not breakfast.

Self

6/10

Pleasant

11 Apr 2026

Lindsay

Property is old and the area very cramped and busy. However staff were friendly and hard working. They should say that they have coffee and muffins not breakfast. The room was clean and quiet. Theres a path on the back of the building that you can take to Sugarhouse Park which was great. So you get what you pay for here.

Family_with_children

8/10

Excellent

10 Apr 2026

Sherry

Nice clean room. Very pleasant staff

4/10

Poor

07 Apr 2026

John

Dirty furniture and floor throughout the property.

Partner

6/10

Pleasant

06 Apr 2026

Steve

When checking in there was a sign that said office was open from 7-11 and that kind of threw me off guard with no one being there until staff showed up, I was then charged extra for a same room

4/10

Poor

04 Apr 2026

Mark

Not a great place to stay. Awesome location, horrible parking. Staff not very helpful, did not clean the room. Think about other locations.

10/10

Exceptional

04 Apr 2026

Tamme

I thought the staff was very friendly and helpful. The room was clean and comfortable. I enjoyed the kitchen it came with.,

Family

6/10

Pleasant

30 Mar 2026

Robin

Room was clean but surroundings were dirty.

8/10

Excellent

27 Mar 2026

Bill

Continental breakfast - Coffee, Hot Cereal Packets, Muffins, Nutri Breakfast Bars. Room was clean.

Partner

6/10

Pleasant

24 Mar 2026

Cynthia

First room was not cleaned. Beds were made but they were not washed from previous resident.

Room had a bad smell.

Second room was cleaned and nice.

Wish they had a few more amenities like glasses to use. There were none but I guess you get what you pay for. It was bare minimum and I give this place three stars only because the staff moved us into a clean room quickly and didn’t up charge us for a larger room.

6/10

Pleasant

23 Mar 2026

Molly

Location is great, walking distance to shopping. Kitchen is handy, and it was quiet. “Breakfast” provided was just what you’d find in a vending machine.

Self

10/10

Exceptional

22 Mar 2026

elizabeth

AC good, staff very pleasant

Family

10/10

Exceptional

20 Mar 2026

Jordan

Clean room, front desk is friendly and fast.

6/10

Pleasant

16 Mar 2026

Bethany

Rooms were generally clean, staff was friendly and helpfully. Strict policy on no early check-in makes it difficult for early travelers. Grab and go breakfast was unimpressive.

Family_with_children

8/10

Excellent

09 Mar 2026

Pedro

Clean

Partner

10/10

Exceptional

08 Mar 2026

elizabeth

Great times

Self

10/10

Exceptional

07 Mar 2026

Gary

Clean rooms helpful staff

6/10

Pleasant

02 Mar 2026

Colleen

Room was okay and not what we expected. There were no dishes, cups, utensils, or coffee maker in the room. We needed to request whatever we needed and this was unexpected. I assumed there would be at least a few basics already set up in the room.

6/10

Pleasant

02 Mar 2026

Drew

This a spartan accommodations, but in a pretty great area. Good for budget, walkable.

Friends

4/10

Poor

27 Feb 2026

Richard

The place is a mess! Garbage in the halls for days. Parking access heavily compromised. No dishes or kitchen tools unless requested, then arrived dirty. Will not stay there again.

8/10

Excellent

21 Feb 2026

Melissa

Room was dated but clean and spacious.

Self

6/10

Pleasant

13 Feb 2026

Lisa

Room was clean. Heater was loud and didn’t keep consistent temp, bed had a loud mattress cover, breakfast on the go was a let down, place looks run down. Location was good.

10/10

Exceptional

07 Feb 2026

Ye

Convenient

Leisure Self

8/10

Excellent

04 Feb 2026

Tonya

Very Clean room, friendly staff, comfortable bed & walking distance to shops, eating & parks

10/10

Exceptional

27 Jan 2026

Danna

Was a convenient nice stay

Leisure Self

10/10

Exceptional

24 Jan 2026

Brian

Definitely nicer than other Extended Stay America locations I have tried. Room was clean and comfortable. Huge TV. Property was fairly quiet and very conveniently located in a nice area with a lot of shopping and restaurants. Easy access to streetcar as well. I also used the laundry room and found it exceptionally clean--great machines.

Business_and_leisure Self

10/10

Exceptional

22 Jan 2026

Shanice

All was great

Leisure Family

8/10

Excellent

20 Jan 2026

Jennifer

Room was spotless; staff was welcoming. The outer areas could use some paint and beautification.