Name: The Metropolitan Inn
Address: 524 S West Temple, Salt Lake City, 84101, US

8/10

Excellent

17 Jul 2026

Dawn

Rooms clean had a good experience checking in no issues at all

Partner

6/10

Pleasant

13 Jul 2026

Joshua

Overall nice room. The area was a little sketchy but not the worst I've ever seen. Room was clean and comfortable

Self

2/10

Poor

13 Jul 2026

Johnathan

Took almost an hour to get into room. Once inside the room, furniture was broken and top blankets were dirty. Chairs in the room were completely stained and room smelled like cigarettes. Coffee pot was on shelf above toilet which is incredibly unsanitary.

Family_with_children

4/10

Poor

12 Jul 2026

Heidi

Clean room just not maintained well. Old everything and rusting. Couldn’t get the fan to stop in the bathroom which was loud.
Our tv turned off randomly at night and the outlet stopped working making our lamps not work either. Not many outlets to plug in your phone. The elevator is scary old thing, did not like to use it.

No breakfast at this location in SLC.

Close to very nice hotels but more of a sketchy motel. Owe were surprise hoping for like a comfort inn vibe but way down hill then those.

Partner

4/10

Poor

09 Jul 2026

Nettie

Photos on the website are clearly outdated. This property is not being maintained, sadly.

4/10

Poor

09 Jul 2026

Benjamin A

Small dumpy room. Broken tub plug. Loose towel rack. No amenities. Avoid.

Self

8/10

Excellent

09 Jul 2026

Helen

Nice big room. Good location. A bit run down but you get what you pay for.

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Angie

Stopped for one night. It was ok.

Family_with_children

2/10

Poor

04 Jul 2026

suzanne

You get what you pay for but there was no hot water and the bathroom sink leaked so there was a constant puddle of water in the bathroom. Staff did not provide more than one key card for the room and was not helpful.

Partner

2/10

Poor

03 Jul 2026

Saleh

Nasty room and everything broken inside and the bathroom sink is clogged and the room smells

Self

10/10

Exceptional

30 Jun 2026

RYAN

Convenient location, quiet, and clean.

2/10

Poor

30 Jun 2026

Lance

Pretty gross place.

2/10

Poor

28 Jun 2026

Joseph

This place was moldy, had flies flying around the room, and was disgusting. I would never stay here. I left after checking in.

Self

2/10

Poor

28 Jun 2026

phyllis

there was some kind of saliva inside of the bathroom sink. It was brown, but not a lot but you could see it. The linen on the bed is not white. It’s like a off-white kind. It doesn’t look clean. The staff was pretty cool, but the management is not as friendly. This hotel the first time I stayed there. It was better but I wouldn’t go back. I wouldn’t recommend that anybody goes there unless you’re only other alternative is to sleep in your car.

Friends_and_family Friends

4/10

Poor

28 Jun 2026

Shanna

The rooms are clean. However the property is very run down. The swimming pool and hot tub are filled in with cement. The stairwell and elevator are very dilapidated. The room with ice wash very run down.

Friends_and_family Friends

2/10

Poor

27 Jun 2026

Juan

The person you gave me had no TV cord or furniture just two beds, which would look like used blankets and sheets

Self

4/10

Poor

26 Jun 2026

Sam

We used this for an overnight stay after arriving from the airport.

The staff member couldn’t find our booking and despite handing my ID over and him asking my name 3 times still seemed to get mixed up. He then sent us to a room with someone already in it. When I went down he didn’t seem to care and just handed me another room key.

The rooms themselves were actually decent. Good for a nights sleep.

Partner

10/10

Exceptional

20 Jun 2026

Amanullah

Great staff and clean rooms.

2/10

Poor

20 Jun 2026

Olegi

Outdated. Smelly. Don’t stay

10/10

Exceptional

18 Jun 2026

md maksudul

It was just what I needed for a comfortable stay near downtown.

Pet

4/10

Poor

18 Jun 2026

ROXANNE

the rooms were clean, however had to shove your shoulder into the door like you were breaking in to get the door to open. the elevator was something out of a horror movie. seemed to have junkies living in the hotel, hanging out the rooms at all hours. less than a safe feeling.

Friends_and_family Family

2/10

Poor

15 Jun 2026

Threasa

They room wasn't cleaned. The sink was so clogged it couldn't be used. The door didn't shut all the way. 10/10 would never stay there again

Partner

6/10

Pleasant

31 May 2026

Irma

Property outside had alot of trash

Partner

4/10

Poor

31 May 2026

Ashley

Average motel room with the basics. Staff very friendly and helpful

Partner

6/10

Pleasant

31 May 2026

Zebadiah

Very convenient location for attending the conference center. But you get what you pay for. The room was semi-clean, with black mold in the shower, the window curtains torn in places and unable to fully close, a very loud AC unit, a sketchy elevator, and a $100 cash security deposit. Staff were nice though!

Self

4/10

Poor

30 May 2026

Georgia

Just needs a lot of TLC. It is what it is.

Self

8/10

Excellent

25 May 2026

Cart

Quiet, clean, reasonable price.

Family

10/10

Exceptional

23 May 2026

Myung

For the price, the Metropolitan Inn is very conveniently located.

Self

2/10

Poor

23 May 2026

Julian

They were awful terrible service

Partner

2/10

Poor

17 May 2026

Clara

I did not end up staying at the Metropolitan, I asked to see the room and it was horrible. I left. Note to everyone Expedia does nothing to give back a full refund if the place is horrible ! Expedia won’t let you cancel a horrible place as it will tell you the stay is in process. Beware of who you are booking with!

Friends

6/10

Pleasant

17 May 2026

Patricia

The parking was great. The air conditioner was too loud.
The bathroom was not clean and the paint or paper in the shower was peeling off. Plus the rub didn't drain while taking a shower

10/10

Exceptional

14 May 2026

David

AC worked great. Clean and maintained. Parking was well lit and safe. Friendly an knowledgeable staff. Dining was so close you could walk.

Partner

8/10

Excellent

13 May 2026

Jennifer

It works well for a place to rest your head. It is a bit dated but it was clean and the beds we had seemed new. The facilities work well as a convenient place to rest your head. Good location to walk around Temple Square and the mall near there.

Friends

2/10

Poor

11 May 2026

Rick

Love the air conditioner did not work there was mold in the shower The shower curtain was moldy The roof was falling in in the shower

Self

10/10

Exceptional

11 May 2026

Charolotte Marie

Needs warmer hot water. Room was clean. Mattress was a little too hard. Good location. Close to down town. Outside was kind of dirty, broken class on sideway.

Partner

10/10

Exceptional

07 May 2026

Barbara

No fluff or walkable restaurants but the room was great and clean.

Business Self

2/10

Poor

06 May 2026

Nicholas

Not worth your money

Self

8/10

Excellent

06 May 2026

alan

Apart from a grubby cloth table chair the room was clean and exceeded my expectations after reading some of the reviews previously posted by other guests
The bed was very comfortable and the bathroom seemed to be recently remodelled

Self

6/10

Pleasant

03 May 2026

sam

The location was good. Easy parking, and easy check-in. Price was good too. But this is an old hotel that just needs some attention and repair. Our room was clean, but had torn curtains, a broken door lock (the second flip over style lock) and had a spot in the bathroom where it looked like someone kicked in the wall. I won’t run back to stay there again, but if I had to go back, I know the room is fine, and it’s a safe and fairly clean place to stay. It could be a nice place with some attention paid to minor repairs and updating.

Partner

6/10

Pleasant

01 May 2026

Derek

Service was friendly. Overall cleanliness was OK. Secondary lock for door was missing. Electronic key only worked with a lot of effort. No electric outlets in bathroom for blow dryer or shaver. Heater was super noisy. Worked fine for a place to sleep, but left a lot to desire for amenities and overall quality.

Family_with_children

2/10

Poor

27 Apr 2026

Elyse

Didn’t stay. Broken window with no dead bolt and room was filthy!

Family_with_children

10/10

Exceptional

26 Apr 2026

Lyndy

Great for the

10/10

Exceptional

23 Apr 2026

james

Very clean room and very comfortable bed in a quiet setting. Rooms and bathroom are updated. Called desk and quick response. AC was great. Although came at 4 am and problem with computer, we liked the hotel itself. Elevator was appreciated. We found a delightful Italian restaurant and walked 2 blocks. Lots of parking.

Family

10/10

Exceptional

21 Apr 2026

Osazee Happiness

It was an excellent experience!

Self

2/10

Poor

17 Apr 2026

Talia

Bed was the only thing clean. Hair on shower and dirt on walls and floor

4/10

Poor

16 Apr 2026

SPENCE

Elevator was horrible, looked terrible and no room floor listed on the buttons. We wished we did not try to save a few dollars at this place

Partner

6/10

Pleasant

14 Apr 2026

Jeremy

Dirty and overpricwd for the area, would not recommend

Family_with_children

2/10

Poor

11 Apr 2026

Summer

There was black mold in the bathroom and the floors and baseboards are black when we mopped them for ourselves because It was SO filfrhy

6/10

Pleasant

10 Apr 2026

James

Very basic motel, staff demanded $100 cash deposit, most would charge that on CC. and upon check out they had to inspect the room before returning the deposit

Self

4/10

Poor

09 Apr 2026

Jerry

Not a single outlet in the room. I had to pull the refrigerator out from the wall to charge my telephone. The fellow at the calendar was barely Adept with english. I was charged $100 deposit and this is not stated in the Expedia site.

Self

4/10

Poor

08 Apr 2026

Colleen

Property was close to many things downtown and parking was great. Bed was super comfortable but the rooms are tiny and dated. Attempts to modernize are not done well. Elevator was sketchy! The tub faucet was not connected to the shower wall. Coffee maker did not work and we were ignored when we tried to ask the front desk for a new one. Pics on website are way nicer than real life! Will not book again.

Partner

6/10

Pleasant

07 Apr 2026

Jason

The bed was comfortable, but the place is not really clean. The hotel looks like it needs a serious makeover. Can’t complain for $78/night though— you get what you pay for.

Friends

10/10

Exceptional

02 Apr 2026

Ben

Good motel.

10/10

Exceptional

02 Apr 2026

Ben

The price was good for what was offered. And the staff was very helpful and friendly.

Self

2/10

Poor

31 Mar 2026

Jen

This place felt scary! Will not return.

Family

8/10

Excellent

30 Mar 2026

Bruce

Parking good, ac good, mini-fridge, microwave, Iron and hair dryer, good cable/picture. comfortable king bed.

Self

4/10

Poor

29 Mar 2026

Tammy

They tried to keep my deposit for a dirty towel

Partner

4/10

Poor

28 Mar 2026

Leo

Elevator was dodgy not well kept room was okay though. And location wasn’t too bad

Friends

8/10

Excellent

28 Mar 2026

Victor j

Room was clean. Basic amenities included. Television which I didn't use. Microwave. Bed and pillows were very comfortable. Plenty of hot water for showering. Area around room quite. We were able to have a good night's sleep. No coffee available at the main entrance.Check-in was efficient. Attendant was polite/cordial maybe even a bit Smarmy. Then again hotel what's very decent for a reasonable price. I would highly recommend this hotel to anyone on a budget that's looking for a good night's sleep.

2/10

Poor

28 Mar 2026

Brandon

Falling apart, mold, dirty and out dated

Self

4/10

Poor

28 Mar 2026

Yahir

Great rate just a lot of things that aren’t mentioned before checking in like the 100$ deposit (That I’m sure I’m not gonna get back) paid for towels we used to dry off but apparently were damaged after use though one was used to clean off make up which I understand for paying for. People kept knocking on our door along with the construction in the room over. Weren’t able to check in early but when it was time our room wasn’t even prepared along with a whole ahh foot print on our bed sheets. If you get a small towel that slightly stained from makeup still in use I apologize but they reused it and willing to bet they did. I didn’t cause much of a commotion then I should’ve had in the matter but after paying for “damaged” towels after using them to dry off like a towel should be used for and eating the price of it due another option being checking out on the spot and I didn’t have money for another hotel until a relative helped get me out to a new one (Thanks, Mom) the front desk staff was also a bit unprofessional as he was always on his phone and looked annoyed when trying to help me out. Going back to the towels my friends and I went out and came back to our room being partly cleaned (Mostly due to our luggage being everywhere due to getting ready for the concert ) and when being told about the towels not only did they not replace them in our room they picked out the most “damaged” things and took a pictures in detail. House keepers were nice tho but ain't coming back

Friends

4/10

Poor

28 Mar 2026

Robert

Excellent price and location

Self

2/10

Poor

27 Mar 2026

Sara

It’s zero star! TERRIBLE PLACE!

We stayed at The Metropolitan Inn in Salt Lake City, Utah, and it was absolutely terrible. Honestly, it was one of the worst places we’ve ever seen.

The room was extremely dirty and run-down. The bathroom sink was clogged, and there was a bunch of hair coming up from the drain, which was really disgusting. The door was broken, and almost every corner of the room and doors were dirty and damaged. The bedsheets had stains and clearly weren’t clean.

The overall property was just as bad. The entrance and surrounding area were dirty and full of very odd and stranp people, and it definitely did not feel safe or family-friendly at all.

We checked in, went to the room, and within 30 minutes decided to leave because it was completely unacceptable. Honestly, sleeping in the car would have been better than staying there.

Would not recommend this place to anyone.

Family_with_children

4/10

Poor

27 Mar 2026

Brittnee

One star for comfy beds, otherwise very dirty rooms (carpet and walls with numerous stains amd holes), bathroom paint peeling and cracked toilet seat. Fridge was broken and ironing board didn't have a cover. Very small bath towels. Our room also had a lingering smoke smell. Motel appeared to have long term tenants wbo frequently should to each other across the complex.

Family_with_children

6/10

Pleasant

24 Mar 2026

Scott

Overall, the Metropolitan Inn was... OK. It was reasonably clean and it looked like they were trying, but...

Pluses:
- The room was clean, no doubt about it. The linens all smelled faintly of bleach, so they were doing their washing well.

- Water pressure was good, and I never seemed to run out of hot water.

- Location wasn't bad at all. Right in the heart of the city.

- Service was good. I lost my key card at one point and they issued me a new one without any hassles. The card turned up in my car so all was doubly good.

Minuses:

- The pictures on the Expedia site and on their own site do NOT reflect the rooms. At least not my room.

- There was one quad power outlet in the room outside of the bathroom, and it was not next to the bed. Made phone charging while using it as an alarm clock a challenge.

- The A/C was rather loud and there was a lot of light from the bathroom window (I had to close the door) making it harder to sleep.

- There was no breakfast. Fortunately, Little America was across West Temple and had a nice coffee shop.

- I stayed four nights and only had maid service for the room once, sometime during the day on Friday. Not a big deal, but...

Overall:

As part of my travel package, it was very affordable. The mattress on the bed was good and comfortable, and it looked like they were working to renovate rooms, but I'm disappointed that their marketing oversells the place.

Self

6/10

Pleasant

24 Mar 2026

Mustafa

The room was next to the ice machine so there was constant noise, and only 1 stairwell, not very accessible for people with a mobility issue. The rooms AC was also constantly making noise even when turned off, almost sounded like something was shorting behind the outlets!!

Self

6/10

Pleasant

24 Mar 2026

sheila

Odd smell in the room, busted phone, broken curtains, no pictures on the walls. Run down motel and would not stay there again.

Partner

10/10

Exceptional

20 Mar 2026

Kayce

I love staying here when we go downtown. It’s inexpensive, close to everything, clean, great to stay at.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Holger

Economic or

6/10

Pleasant

19 Mar 2026

James

No shops, staff ok

Partner

8/10

Excellent

19 Mar 2026

Roseli

It is good for the price. Location is good.

6/10

Pleasant

18 Mar 2026

Robert

was ok

Self

6/10

Pleasant

18 Mar 2026

justin

Clean room. Comfortable.
Old and worn out property.
Great place to rest up.

2/10

Poor

17 Mar 2026

Christopher

Ive stayed at some nasty, disrepaired hotels in the past, but this one takes the cake. To say it wasn’t clean is an understatement. Dirty floors, hairs all over, soap scum, it ran the gamut. Dingy sheets and linens, thread bare towels. Don’t stay here.

Partner

2/10

Poor

15 Mar 2026

Brian

The manager of this place is absolutely horrible! He is so disrespectful and mean! I'm actually a really nice guy and was as nice as I could be for days but he is the meanest man I have ever met in my life! If you are reading this review don't ever go here find another place because this man will drive you nuts and I pray for his soul

Self

8/10

Excellent

14 Mar 2026

Emma

It was a bit dingy and there was a hole in the bathroom ceiling where a fan should be, but the bed was AMAZING, the complimentary soaps smelled great, and the location was nice and walkable to many places.

Partner

10/10

Exceptional

13 Mar 2026

Maria

Room was clean and well supplied. Everything worked. Fantastic TV and channels.

Partner

4/10

Poor

12 Mar 2026

John

The cleaning staff was very good. the desk staff was horrible, the web site does not tell you about a $100.00 deposit and the check out clerk argued about giving it back. Not an enjoyable stay.

Self

6/10

Pleasant

11 Mar 2026

Elise

Definitely a great price for the area, but what you pay for is what you get.

Self

6/10

Pleasant

09 Mar 2026

Steven

I didn't expect much for the rate but this is by far the worst hotel I've stayed in. The property itself is in less than desirable condition. When I got into my room there was a woman's eyelash left on the floor, which led me to believe the room wasn't cleaned properly. I always keep sanitizing wipes in my pack and I immediately started wiping things down. I used several wipes and all of them had dirt/grime on them after use. Only until a wipe stayed clean did I stop cleaning. The shower was still wet, which I can assume was from them cleaning, however due to the condition of the rest of the room I did not use it. Thankfully there were no bed bugs. There's no outlets next to the bed, I used their extension cord they had for the TV. The microwave, fridge, coffee maker, and TV were plugged into the same outlet. 2 out of 3 lights in the room worked. The plugin in the bathroom worked but only if whatever was plugged in was held a certain way.

Pros: friendly staff, free parking, bed/pillows were comfortable, curtains kept majority of light out from outside.

Self

10/10

Exceptional

08 Mar 2026

Cavalyn

I did not see laundry facility on the property. Also need to add Tea bags to the rooms

Self

8/10

Excellent

08 Mar 2026

Judith

Inexpensive, 1 block from tram, clean, elevator, good parking.

6/10

Pleasant

07 Mar 2026

Franklin

Room was at the end of a hallway where cameras couldn't see

4/10

Poor

06 Mar 2026

Brooklynn

Don’t stay here if you can help it. I stayed in what they call a “deluxe room”, but the walls were nasty, the baseboards had gunk all over them, the bathroom door had a hole in it like somebody punched it, paint was chipping on the walls, the glass plate inside the microwave didn’t even fit properly, and the closet light didn’t work. I was only staying for the night so I dealt with it. Upon arriving they charged me a $100 security deposit, said it was refundable and that I would get my money back within 3-7 business days after check out. It’s been well over 7 business days and I have yet to get my money back!!!! TOTAL SCAM!!!

Partner

6/10

Pleasant

06 Mar 2026

John

The price was very good the room was clean but was a little run down in a not so nice paty of town would stay again at the right price

Self

2/10

Poor

03 Mar 2026

Nadim

The bathroom leaked water and the big problem is that there was no hot water to take a bath

Partner

8/10

Excellent

02 Mar 2026

Christopher

Had a nice overnight stay at the Metropolitan Inn. Despite some construction going on in various rooms (remodeling and updated) and the run-down appearance in some areas, the room itself was clean, quiet and super comfortable. All basic needs were covered AND it was affordable - which is a huge plus in this day and age! It's not the ritz, but I was comfortable and would stay there again.

Partner

6/10

Pleasant

02 Mar 2026

Gabriel

The place is a S*** Hole, but, the location is great.

Self

2/10

Poor

01 Mar 2026

Jose

Cigarette burns on the sheets, smelled like cigarettes on a non-smoking property. Tub was clogged FULL OF HAIR. Beds were extremely crusty that we slept on the couch. The carpet was full of dust and dirt. The walls were sticky and dirty. The door does not LOCK! The floor look like it was about to fall apart with dips and holes under the carpet. The ceiling had lots of water damage! Do not stay here!

Family

10/10

Exceptional

26 Feb 2026

David

Was good overall

Partner

8/10

Excellent

26 Feb 2026

adam

Room was clean and comfortable. Parking was good. Price was just right.

6/10

Pleasant

25 Feb 2026

Elise

The room was what I expected for the price being so low in the middle of slc. The shower was partly broken as half the water came out the faucet instead of the shower part. I did however sleep well in the bed, and I covered up the city noises with a box fan noise on my phone. My heat/cooling unit smelled pretty bad when turned on, but the room wasn’t that cold so it was fine. No extra blankets, but plenty of pillows for two people. Coffee maker was in the bathroom. Light switches for my main room didn’t seem to be connected to anything, as I had to turn on the lamps to see anything. Several hangers—but the pants hanger was broken when I got there. Front desk staff were friendly and kind, and I didn’t have any issues with parking.
I would recommend this place if you aren’t a clean freak, are okay with unsecured parking, city noise, and without a bunch of insulation.
I would stay here again in a pinch.

8/10

Excellent

24 Feb 2026

Justin

.

10/10

Exceptional

22 Feb 2026

Robin

Clean comfy

2/10

Poor

21 Feb 2026

Sterling

The room was nasty so nasty my friend mopped the floor on her hands and knees it sucked

Friends_and_family Friends

8/10

Excellent

19 Feb 2026

Noelia

We were snowed in and felt so stranded and it was comforting to walk into a clean, warm hotel that had its continental breakfast still open late at night. Thank you for your hospitality.

Partner

8/10

Excellent

18 Feb 2026

Elizabeth

Comfortable, clean, convenient.
Heater very quiet
No dresser, so no drawers or top to put things on; no place in (new) shower for soap or shampoo. Ntowrack near shower door for

Friends_and_family Family

2/10

Poor

17 Feb 2026

Russell

Mold in bathroom, poor maintenance, door keys failed often, general hotel
Maintenance was poor. Staff member on checkout was great but others were not. No continental breakfast due to Covid. It’s 2026

Business

2/10

Poor

16 Feb 2026

MaKayla

Hookers everywhere. Rude staff. Charge us $25 for a singular stained towel. Did I mention the rude staff. Had to deal with other guests banging and screaming on the windows of other rooms and the staff did nothing. Waiting to see if we get the remaing $75 back from our security deposit. Do not recommend at all. Did I mention how rude that frontvdesk guy was.

Friends_and_family Friends

2/10

Poor

15 Feb 2026

Joseph

I would like a refund for my booking. The room was nasty with broken amenities (ac unit made an obnoxious hum, bathroom faucet leaked. The elevator shook and opened a few inches before it arrived on the ground floor). We booked somewhere else immediately after seeing our room, the. Returned the key to the front desk, who did not offer us a cleaner room, or any such solutions.

Leisure Partner