Name: SureStay by BW Salt Lake City Downtown
Address: 1009 S Main St, Salt Lake City, 84111, US

4/10

Poor

03 Aug 2026

Carl

The desk clerk was rude and more interested in getting that deposit then making sure I was being taken care of. The room itself was a mess the previous tenants must have been some kind of addict so they left their things they're in a drawer that the maiden I guess forgot or didn't see. All in all it was was a bad experience I didn't get much rest that night

2/10

Poor

03 Aug 2026

Lisa

If it weren’t so late when we checked in we would have gone somewhere else.room was dirty, dead flies on floor, curtains broken and flopping over. Gated entrance. Homeless people everywhere.

10/10

Exceptional

31 Jul 2026

Sofiya

Nice place to stay over just the parking is crazy

4/10

Poor

30 Jul 2026

Michelle

In a very bad part of town ..it is gated. But homeless everywhere. Not worth the price they charged to stay there thats for sure

4/10

Poor

25 Jul 2026

Robert

Poor A/C, gross bathrooms with visible mold in grout. Uncomfortable beds and bedding

8/10

Excellent

24 Jul 2026

Wayne

Room had dust bunnies and crumbs on the floor, hair in the sink. Breakfast gets a big thumbs up! The sausage, eggs and potatoes all seemed to be home cooked and not institutional like most other motels we’ve been to. Front desk staff were very helpful.

6/10

Pleasant

21 Jul 2026

Carrie

Curtain on ground floor didn't close all the way. It had come off the hooks and I couldn't get it back on.

Family_with_children

4/10

Poor

20 Jul 2026

Richard

The dispenser for detergent and dryer sheets doesn't work, and the washer and dryers are very dirty. Both beds had 1 dirty pillow each and a couple towels were dirty. The area surrounding is horrible and is filled with homeless and drug use. The breakfast was very poor as well. Other than that it is a place to stay and has a gate surrounding it, however for the price it is not even close to worth it

Friends

10/10

Exceptional

18 Jul 2026

Usman

very clean and friendly staff

Partner

6/10

Pleasant

07 Jul 2026

Jorge

Clean room, good breakfast, location was not the best

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Lesley

Housekeeping is just great always there when we needed them.
The front desk staff is great too! From check in to check out all staff are always very helpful. This is definitely our go to hotel when traveling for business.
Thank you to all of you who make our experience great every stay!

Business

10/10

Exceptional

12 Jun 2026

Julian

Clean, quiet and comfortable room. Gated parking, easy check-in.

Partner

8/10

Excellent

10 Jun 2026

Brian

Nice room comfortable bed
Security good gated
Not a good area outside the hotel
Not safe at night
Would not stay again

Partner

8/10

Excellent

03 Jun 2026

Malia

The room was clean and beds comfortable. The surrounding neighborhood however was sketchy. There were many, and I mean many, unhoused/unwashed people loitering around the property. Thankfully, there is a locked gate around the hotel which does help it feel safer. Bottom line, if you need a clean, no frills room at a decent price and don’t care about the dilapidated downtown neighborhood, then this is your place.

Family

10/10

Exceptional

31 May 2026

Manar

Straight forward, no frills hotel. Clean room. Easy check in. Basic breakfast, but was included for free. Safe gated parking.

Self

8/10

Excellent

30 May 2026

Ronald

Just an average place to stay. Not their fault but there is a bunch of homeless and drug use in front of the place.

Self

4/10

Poor

28 May 2026

JOE

There is no coffee in the rooms. That is a must for me anyway. The Tub was yellow and had hair in it even though the room had a strong smell of bleach... too strong. I had to open the windows for and it was not good. The Hair dryer was broken. It turned on but the hi low and heat button was broke so I just had to use it like that.
Staff was nice. Food was on time. They use rough paper Bowls...the texture of the inside of an egg carton to eat Cereal with milk... Strange and did not help. The coffee cup lids were not the right size and while being very careful, I still squeezed a little too hard and coffee spilled up out and all over my rental. So. Not a great experience.

10/10

Exceptional

27 May 2026

Dulcemaria

It had breakfast a pool

Family

2/10

Poor

27 May 2026

Scott

Meh

Pet

4/10

Poor

12 May 2026

Randy

You get what you pay for.

Our toilet backed up at 11pm. Someone brought a plunger and gave it to me. He said don't put too much toilet paper in. I said I know and I don't have this issue at home. He gave me a condescending eye roll. Rude.

Room was OK but had ants in the bathroom (and an ant trap behind the toilet.

One get near our room had a beeping alarm one night.

The cigarette butts on the planted area in from of the rooms were never cleaned up.

The card reader for the entry gate is too low. I had to get out of my car to use it.

Breakfast was the same every day. Very mediocre.

Homeless are camped out in the area.

4/10

Poor

11 May 2026

Rachel

We checked in late at night after a long drive. They gave us a smoking room, which smelled awful. We were tired so we just went to bed. The hotel is old. All the fixtures had issues. The bathroom was awful. Sink didn't drain and the other one sprayed water everywhere. Hotels.com advertised the rooms at $89 per night and the hotel's site said $130. Hotels.com charged me $179 per night and said there was nothing they could do but get us a non smoking room. Complete BS. I was ripped off and the front desk was also totally unhelpful.

Partner

2/10

Poor

10 May 2026

Jill

This motel is in a scary location. I almost just went somewhere else. The staff was friendly and the room was fine, but I would not stay here again.

Self

10/10

Exceptional

10 May 2026

Roland

Excellent Service

10/10

Exceptional

08 May 2026

Gricelda

👍

Partner

10/10

Exceptional

05 May 2026

Lori

The room was very clean and had everything we needed except a coffee pot. The breakfast was fresh everyday and coffee was always available in the lobby.

Partner

4/10

Poor

04 May 2026

Craig

The property is gated, which seems necessary given that there are groups of homeless individuals near the front of the hotel. Unfortunately, the stay itself fell short—walls were very thin, making it easy to hear noise from neighboring rooms, and the floors were not clean upon arrival. On a positive note—the breakfast was decent.

6/10

Pleasant

02 May 2026

Joan

The breakfast was pleasantly good and fresh. Coffee was only available in the lobby. The refrigerator worked but was not very stable or level.

Family

6/10

Pleasant

01 May 2026

Warren

Nice bfast with eggs sausages yogurt

Partner

4/10

Poor

25 Apr 2026

Kristi

The first room was not ready, second was clean. The beds were not comfortable, the party noise went to 1am. Everyth8ng seemed run down

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Jorge Hilmer

I received millionaire-level service—from one millionaire to another. I am deeply grateful for such wholesome care. Thank you, time and again.

Friends_and_family Friends

8/10

Excellent

06 Apr 2026

Mike

The cleaning staff worked really hard to keep this place clean and took a lot of pride in that work…towels shaped into roses and all of those extra touches.

This is a VERY old property that is doing its best to update without the budget for a remodel. If you stayed in motels in the 80s and 90s, you know. Then walls, thin ceilings, and dated. But I stress clean and good location. The people staying were mostly all working groups that loaded up trucks in the morning. Friendly, not scary.

The parking lot is gated, AND it is an open air parking lot so you can get a trailer in. We came in and left when it wasn’t full, so it was easy to get out by turning around. On a busier day, it may take a spotter.

It is downtown center…walking distance to 4.9 star restaurants.

I did not use or ask for any amenities. So I don’t know.

10/10

Exceptional

31 Mar 2026

Robert

Everything was great, friendly staff amd knowledgeable.

4/10

Poor

30 Mar 2026

Jonathan

Breakfast was good. Parking was fenced in with card needed to get in. 1st room was supposed to be non-smoking. It ABSOLUTELY was not. The replacement room smelled like smoke after you got used to the fragrance they sprayed. Various rooms throughout the property were labeled as non-smoking. They had a mapp that abeled it as well. When I pointed out the map the staff member said it was out of date. The rooms we were given were not labeled as non-smoking. The faucet on the shower was leaking water out from the wall. Otherwise all was okay.

Family

10/10

Exceptional

28 Mar 2026

Christopher

Breakfast was fine.. gated lot was very secure.

Self

10/10

Exceptional

28 Mar 2026

LouAnne Rachel

Great stay for a great price.

Self

10/10

Exceptional

28 Mar 2026

Cristian

Yes

8/10

Excellent

25 Mar 2026

Sari

Stayed 3 nights. Didnt realize there was no elevator and i had heavy luggage. I was out for a long day of driving and exploring, and came back after opm just to find out key card did not work. They had blocked out several rooms in an area where they had heard dig barking and needed every room to come back to front desk and answer questions about having a dog. I was tired and annoyed. Also my TV remote did not work, but got it fixed. 2 staircases had painting work done so longway it was to the room. Everything was ok for what i needed. Comfy bed, good water pressure in bathroom. Surprisingly quiet area. Had great sleep, and all I needed. Nothing fancy but also locked gate makes it safe. Recommended!

Self

10/10

Exceptional

19 Mar 2026

Stephen

It's good

Friends_and_family Family

6/10

Pleasant

17 Mar 2026

Talia Alicia

Things were okay. Clean rooms and helpful staff.

Friends_and_family Family

8/10

Excellent

12 Mar 2026

Yvonne

I like the gated parking. Room was clean. Place is quiet other than the train. But lit up like a football field. We want safety, but a bit too much.

Self

10/10

Exceptional

10 Mar 2026

Lesley

Staff is great! Very convenient location.

8/10

Excellent

09 Mar 2026

Humberto

Staff is very attentive and willing to help. Housekeeping is amazing every time we stay.

Partner

10/10

Exceptional

08 Mar 2026

Richard

The room was clean and nice. The breakfast was very good.

Self

8/10

Excellent

06 Mar 2026

Duane

For the money it is a good place with a gated parking lot

10/10

Exceptional

05 Mar 2026

Carey

parking with room key—-safe

Family

8/10

Excellent

26 Feb 2026

Jennifer

The room was clean and not run down.

Partner

10/10

Exceptional

25 Feb 2026

Gustavo

Was a great costumer service

8/10

Excellent

24 Feb 2026

Amber

Clean room, bed and pillows were very comfortable.

Family

4/10

Poor

23 Feb 2026

eric

Staff was very professional and pleasant, but the floor in our room was very dirty. Also, we could hear everyone around us, above us and other the rooms adjacent.

Partner

10/10

Exceptional

23 Feb 2026

Judith

Was clean

10/10

Exceptional

22 Feb 2026

Tanya

My husband and I enjoyed our stay. What we loved the most was our wonderful, comfortable bed! The sheets smelled so clean, and there were lots of pillows! I love pillows! The hot breakfast was yummy, too! 😋

Family

2/10

Poor

18 Feb 2026

Kirsti

Run down room. Gaps in flooring exposed to subfloor. Subpar run down furnishings. Scary part of town. Would never stay there again.

10/10

Exceptional

15 Feb 2026

Stephen

Nice place

Self

2/10

Poor

05 Feb 2026

Jonathan

The room was very small and dirty. The walls were paper thin. The air conditioner was missing buttons and sounded like it was on its last leg. The bathroom door wouldn’t latch closed and would swing open, the toilet would barely flush, it had very low water pressure. The tv remote had something caked up on it, very dirty.

10/10

Exceptional

25 Jan 2026

James

Very nicely updated and clean property located a short walk from the light rail. Appreciated the hot breakfast each morning, too.

8/10

Excellent

25 Jan 2026

Lesley

Friendly staff. Close to downtown.

Business Partner

6/10

Pleasant

24 Jan 2026

Delia

Not putting together and didn’t appreciate no water bottles

10/10

Exceptional

02 Jan 2026

Jackie

Clean room. Great customer service.

Friends_and_family Friends

6/10

Pleasant

17 Dec 2025

Alexis

I don’t like the gate and the second room I switched too the heater was horrible it kept getting cold

Leisure Self

10/10

Exceptional

07 Dec 2025

Fiona

Clean, gated hotel. We had an amazing stay. Its pet friendly and very close to downtown.

Leisure Partner

2/10

Poor

25 Nov 2025

Dee

I didn't even stay there. The front desk clerk was rude.

10/10

Exceptional

16 Nov 2025

Jesse

Room was clean, staff was courteous, and the fact that it was gated and had cameras was a major plus (+)

Business Family

4/10

Poor

05 Nov 2025

Curtis

The room was dirty and the walls are so thin you can hear everything going on outside. The shower had what looked like red dye on the walls and the light switches had visible dirt on them.

Leisure Partner

8/10

Excellent

02 Nov 2025

Sarah

Conveniently located to downtown, surprisingly quiet, safe with a gated entry and outdoor access to the rooms vs a noisy hallway. Room was well set up, clean, bed was comfortable, serves a full breakfast. I would stay here again.

Leisure Partner

8/10

Excellent

27 Oct 2025

Sandra

Clean room. Clean breakfast area and lobby

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Jeffrey

The rooms are comfortable and the location was good. The staff were helpful and the daily breakfast had several hot items that are better than other continental breakfast options from other properties. Really liked that the parking lot had a gate.

Leisure Self

6/10

Pleasant

25 Oct 2025

Mark

People are really loud

2/10

Poor

12 Oct 2025

Cameron

Very near a homeless shelter, toilet clogged, spots on bed and in bathtub

8/10

Excellent

02 Oct 2025

Stormie

close to everything down town. we loved our room.

Leisure Partner

8/10

Excellent

24 Sep 2025

Marquita

We had a quiet stay. The staff was helpful, and the breakfast each morning provided convenience and variety. The outdoor pool was not operational, but the website did advise that it was \"seasonal\".

Business_and_leisure Partner

6/10

Pleasant

20 Sep 2025

Lindsay

We slept comfortably

The beds were comfortable and the room was clean. The area around the hotel was a bit rough with a homeless person sleeping in front of the hotel, but I appreciated the gated parking

Friends_and_family Family

8/10

Excellent

16 Sep 2025

James

Nice

Friendly staff. Bathroom had bugs and the bed dipped in the middle… so two people ended up on top of each other. The in room AC was loud

Friends_and_family Family

2/10

Poor

13 Sep 2025

Daneka

The hotel wasn’t very clean, the rooms weren’t sound proof and the shower was broken.

Leisure Partner

4/10

Poor

08 Sep 2025

Mark

The staff was friendly but front desk assigned me to two different rooms which hadn’t been cleaned by room service yet. We were finally able to get a room on our third attempt and after all the walking back and forth with our grocery bags and belongings. Manager did not charge us for the upgraded room due to the inconvenience so that was a plus. The surrounding area has some homeless and probably the kind of environment that you definitely not want to walk around especially at night. The room was clean and came equipped with a fridge, microwave and free WiFi with free parking available as well. Overall we weren’t expecting some five star hotel but just clocking off of work tired and just needing a place to shower and put our feet up, this hotel was sufficient enough to do so and reasonably priced.

Business Partner

6/10

Pleasant

13 Aug 2025

Verified traveler

Lean, gated parking, quiet

Business Self

8/10

Excellent

11 Aug 2025

Steve

This motel is well maintained for an older property. The best parts were the friendly staff and the hot, full breakfast! The worst parts were the 'too soft' bed and the part of downtown you would not want to go for a morning walk.

Leisure Family

6/10

Pleasant

01 Aug 2025

Terry

Breakfast was sad no sausage as advertised and not many options

10/10

Exceptional

01 Aug 2025

Roger

This hotel everything I needed as a solo male traveler. It had a frig, a microwave, free gated parking, decent internet, an outside pool and a free breakfast at a really low rate. After all the taxes and surcharges I think I only paid $95 so it was very affordable. The location is not great as it’s maybe a mile from the busier parts of downtown and yes I did see some homeless people in the area but it worked well for me.

Self

8/10

Excellent

09 Jul 2025

Lynell or Brad

Nice and clean.

Fabulous, clean hotel i had just 2 issues, 1-the noise from outside, totally not your fault but im not sure i will stay here again because of the noise. 2- please.have the AC on and running before guests arrive. I checked in around 9pm and my room was so hot that it did not cool off all night.

4/10

Poor

06 Jul 2025

Carolina

This is more like a Motel absolutely not for families.
This is more for single persons, bikers, truck drivers, construction workers or homeless.

Leisure Family_with_children

10/10

Exceptional

05 Jul 2025

Cherri

Staff was very friendly and accommodating. Room was nice. Will stay here again.

Business Self

2/10

Poor

19 Jun 2025

Brad

Very dirty, VERY dirty Hair in tub hair on floor. very loud guests (not in their control) but when I asked for it to be corrected they never acted on it. said they would call and did not. I ended up leaving early and did not get a refund for the days I was not there. first night basically did not sleep because of the noise. Tough part is they just do not follow-up to make it better.

Business

8/10

Excellent

18 Jun 2025

Carolyn

Quiet clean room and decent breakfast!

10/10

Exceptional

13 Jun 2025

Jeana

Like how it had a gate at night that locked ppl out unless you had your key card in the area where the motel is and it was vary clean and quite.

Business Pet

10/10

Exceptional

11 Jun 2025

Heather

Pleased

The room was clean and comfortable. Parking was great had plenty of spaces. Locotion was just,a short Drive to Huntsmans cancer institute. So not a long drive to get there.

Friends_and_family Family

8/10

Excellent

07 Jun 2025

Gary

Good hospitality, great breakfast. Floors in room were not very clean

Partner

6/10

Pleasant

03 Jun 2025

Tara

the room had no air conditioning and there were bugs

Leisure Partner

2/10

Poor

01 Jun 2025

Andy

Couldn’t stay

Unfortunately the area was too sketchy and room unclean for me to stay so I immediately booked another room. Such a bummer!

Self

2/10

Poor

28 May 2025

Verified traveler

I didn't feel safe

Not a great area, surrounded by dr*g users and unhoused individuals, and we heard a lot of gunshots. The place was not well cleaned.
The people running the place were nice, friendly and welcoming, but there were plenty of people who seem to be living at the hotel who I hope are getting back on their feet, but appeared to still hold a 'particular lifestyle.'

Business Partner

10/10

Exceptional

27 May 2025

Sarah

Rooms seemed a bit old a little run down, but it was it was tolerable. Love the gated parking lot and had plenty of spaces to park.

Friends_and_family Friends

10/10

Exceptional

21 May 2025

Zachary

No problems, kind and attentive staff. I felt right at home on my vacation.

Leisure Self

8/10

Excellent

15 May 2025

Phong

Friendly staff

Leisure Partner

2/10

Poor

12 May 2025

Riley

Crappy, dirty

False advertising of the photos online. Room was disgusting and the staff was extremely unwelcoming. Hotel was supposedly sold in March and that was a mistake on their end.

Friends_and_family Friends

10/10

Exceptional

10 May 2025

Janelle

Staff was very friendly and the rooms were clean and comfortable.

Friends_and_family Family

8/10

Excellent

07 May 2025

Erin

SureStay for Business

The hotel was convenient, not too far from public transportation, and secure with locked access and someone at the front desk every time I passed.

The room was very clean, but the chemical smell from the cleaner was so overwhelming I put a \"do not disturb\" on the door for the length of my stay to avoid more of it. Also, pillows were impossible for me to use - too lofty and firm.

Business

2/10

Poor

06 May 2025

Johan

Go somewhere else

Horrible hotel, terrible customer service. Stay away.

Self

8/10

Excellent

03 May 2025

Rubi

It’s ok, but bathroom tile floor was broken

Family_with_children

8/10

Excellent

30 Apr 2025

allan

Decent stay for the price. Woke up be people arguing outside the room. Breakfast was decent

Partner

2/10

Poor

30 Apr 2025

Ben

Not what it appears to be.

Business Family

2/10

Poor

27 Apr 2025

Lloyd

This property is in a horrible part of town, bad enough to need a gated entry. The room that we were in was supposedly just remodeled it was a horrible job with paint still on the floor and just a big sticker on the bottom of the tub. The door showed signs of being broken into multiple times.

The manager tried to pull a bait and switch. The first of two nights was $129. He was going to charge $189 for the second night. Don't walk away from this place, RUN!

Leisure Family