Name: Residence Inn by Marriott Salt Lake City - Downtow
Address: 285 W Broadway, Salt Lake City, 84101, US

6/10

Pleasant

10 Jul 2026

Melinda

Clean room and breakfast

Family_with_children

10/10

Exceptional

06 Jul 2026

Jimena

The hotel itself looks a little outdated , but the room was very clean. I think above all the staff was very friendly and accommodating which goes a long way. They have a dirty soda station which my kids loved .

Family_with_children

2/10

Poor

29 Jun 2026

Morgan

We specifically booked this hotel because it had a pool, and we planned our entire trip around being able to use that amenity. When we arrived, we found out the pool was closed due to poor upkeep. This was never communicated to us before our arrival.

The front desk seemed to downplay the situation instead of acknowledging how disappointing it was. Because the hotel was so busy, they told us they couldn't cancel our reservation, and now they're refusing to issue a refund.

If a major advertised amenity is unavailable due to the hotel's lack of maintenance, guests should be notified ahead of time and given the option to cancel without penalty. Unfortunately, this experience was frustrating and left us feeling like our concerns weren't taken seriously. I wouldn't have booked this hotel had I known the pool would be closed.

10/10

Exceptional

28 Jun 2026

Helena

My family loved this hotel. We booked a two bedroom suite and it worked out beautifully. The kitchen area was perfect for us with the tables for sitting and eating, the bedrooms each had their own bathroom and all were very spacious. The staff was great and very kind. Breakfast each morning was really well done with a variety of foods and gluten free muffins available. We stayed in June and there was a dirty soda bar in the lobby area each day and my kids absolutely loved it! The location is also fantastic, the farmer's market is in the park right outside the doors of the hotel. Great stay, would love to stay here again.

Family_with_children

8/10

Excellent

27 Jun 2026

Alison

The 2 bedroom was amazing- much like a 2- bedroom apartment. The grilling area is a nice bonus for cooking meals. The dirty soda bar was so fun! The pool needs some TLC on the edge and the water was very cloudy. As a non-smoker I was disappointed with staff and guests not respecting the non-smoking policy on the property except in designated areas. No one used the designated area and instead used the rose and fountain area and the grilling area.

Family

10/10

Exceptional

21 Jun 2026

Laurie

Great location and staff

Friends_and_family Friends

10/10

Exceptional

12 Jun 2026

Christopher

A very enjoyable stay

Family

10/10

Exceptional

01 Jun 2026

Jack

Great stay

4/10

Poor

30 May 2026

Rana

Pool out of use. Tired facilities. Extra loud ac interrupting sleep.

Self

10/10

Exceptional

28 May 2026

Sasha

Great hotel - big room, comfortable bed. A little noisy as the room was on a main road. Excellent stay overall.

Partner

10/10

Exceptional

23 May 2026

JOHN

Staff all helpful and friendly

Partner

10/10

Exceptional

17 May 2026

Misty

Very friendly staff. Nice clean hotel. Excellent breakfast.

10/10

Exceptional

14 May 2026

Kim

Excellent facility & location. Morning breakfast wsas diverse and good. Staff was friendly and professional.

4/10

Poor

12 May 2026

Crystal

There was really only one compliant I have, we bought a basketball to use at the onsite basketball court.We were out for the day and when we came back our room was nicely cleaned, but we couldnt find the basketball. I assumed that maybe the cleaning staff thought it belonged to the hotel and turned it into the front office. When i called the front we were informed that the ball has not been turned in and the cleaning staff has gone home for the day, when I went to the front to talk to a supervisor or manager I was told there isn't one onsite but maybe they can help, i brought up how i just cañled about the basketball missong from our roomreakfast was good, our room was nice we got the 2 bed room suite, I liked how it had 2 bathrooms as well.Room was equipped with everything need for the kitchen as well as cleaning stuff for the dishes.

10/10

Exceptional

26 Apr 2026

Alice

The property is centrally located and the villa was lovely.

Family

4/10

Poor

25 Apr 2026

Kim

Needs to be updated. Room condition is poor, stained carpet, patio door doesn’t close all the way. Wires hanging exposed, tv didn’t work properly. Breakfast and location were good.

Family_with_children

10/10

Exceptional

17 Apr 2026

Karen

Pretty clean

Partner

8/10

Excellent

14 Apr 2026

Rita

Breakfast was diverse and good.

Family_with_children

10/10

Exceptional

07 Apr 2026

Sheri

Rooms were clean!

Self

6/10

Pleasant

07 Apr 2026

Evaline

We got this place for the pool and hot tub, and isn’t wasn’t open. On the website it didn't mention anything about it being closed.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Feliz

To be honest, we were reading some reviews on our way down to Utah and we got a little concerned. I don’t know where the other people were staying at the hotel, but our room was very pleasant and was exactly looked like the pictures that the hotel provided. The breakfast was good. The rooms were clean. The water was hot. We did have some issues with parking one night, but no biggie. The other issue that people talk about is the homelessness problem but that is in all of downtown Salt Lake. We found the staff extremely helpful and attentive to our needs. And to be honest, I would stay here with my family again.

8/10

Excellent

31 Mar 2026

Peyton

Room was nice and the bed was comfy. There was a shower cap over the smoke detector when we got into our room, I’m guessing it was from the previous people who had that room and I did tell the front deck about it. Hopefully to tell house keeping to keep an eye out for odd things like that. But I loved how almost everything was within walking distance! Movie theater, restaurants, fun interactive activities, even the venue for our concert was within walking distance!
You do have to pay $15 a night if you want to park on the lot but you do get access to underground parking or just in the normal parking lot. There’s free parking across the street. Felt like it was a safe location as well.

Partner

4/10

Poor

31 Mar 2026

Cindy

The elevators appear to be falling apart. There are cones in the hallways, the beds are horribly uncomfortable and the front desk staff seem annoyed to have to be there. The maintenance man was friendly but overall this property was very disappointing.

Partner

10/10

Exceptional

30 Mar 2026

Heidi

Great location to walk to beautiful downtown area restaurants and shops all close. Felt very safe and the breakfast had many great options a like the variety offered.

Family

8/10

Excellent

21 Mar 2026

Christina

Most of the staff was excellent. Had an issue with the air-conditioning not working and wasted several hours and a very bad night. Sleep in a very hot room with a frustrating communication loop.

2/10

Poor

05 Mar 2026

Charles

I had no hot water in the room. I was there for one night and really could of used a shower but could not because the hot water heater wasn't working.

2/10

Poor

01 Mar 2026

sergio

Upon arrival, we experienced several maintenance issues, including a clogged bathroom and a refrigerator that was leaking water. It took more than two hours for these problems to be addressed. On top of that, the computer system was down, making the check-in process much longer than expected.

Business

10/10

Exceptional

28 Feb 2026

Traci

The room was clean and the perfect size and set up for our group. Our only frustration was runnng out of hot water and the people above us sounded like they were jumping off the bed for hours. I would stay there again. We were able to walk to the Salt Palace convention center, City Creek and the Clark Planetarium. Delta center was right there also. Super convenient. Breakfast was excellent.

Friends

10/10

Exceptional

28 Feb 2026

Crystal

Room was great, breakfast was delicious and the stay was quiet!

Family

10/10

Exceptional

28 Jan 2026

Samuel

Nice hotel and friendly staff

Partner

10/10

Exceptional

26 Jan 2026

Nicole

The room was very clean and spacious. The bed was so comfortable! The complimentary breakfast was good and had a nice variety. The staff was very friendly and helpful. I have a few minor critiques that would not deter me from staying there again. The blackout curtain in the bedroom did not cover the window well and left quite a large gap for light to shine through. When the fan from the AC/heating unit was on, it made a constant annoying sound which was resolved by simply turning off the fan. The most annoying issue was that I could not take my usual hot showers. The water temperature was warm, but I like the water pretty hot and it only stayed truly hot for a few minutes. I did not mention any of these little issues to management but I'm confident they would have happily addressed them. One last thing, beware of the additional charges. I paid $50/night on top of the room charge for state occupancy tax, convention and tourism tax, and parking fee.

Leisure Family

10/10

Exceptional

09 Jan 2026

Laurie

Clean room, great location really nice breakfast and friendly staff.

Leisure Self

2/10

Poor

30 Dec 2025

Jans

We booked a 2 bedroom room about two months in advance and when we arrived they don’t have availability of the room. That happened at 2 am and the only option they gave was to cancel the prior reservation and make a new one for two separate rooms. We are a family of 4 so my wife and me we had to stayed in a separate rooms with the kids making very inconvenient. On top one of the room’s AC was broken, thankfully was cold weather but still hot inside of the room.
Breakfast was short of food all days we stayed.
A definite no coming back hotel for us.

Leisure Family

4/10

Poor

30 Dec 2025

Leyliz Yanez del

The room service should be a littler but better and change every bay towels and make the bed , the breakfast has to go quick otherwise no food left ,

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

Stuart

Sign in was smooth and quick, the suite was palatial and spotlessly clean. Would definitely choose this place again

Leisure Family

10/10

Exceptional

29 Nov 2025

Néstor

Great hotel!!! Would recommend had some problems with the TV but other thank that was a great hotel.

8/10

Excellent

15 Nov 2025

Christine

Staff was very accommodating, room clean. I was disappointed that I did not get breakfast as it is not served until 7am on Saturday and I had to leave prior to that. I was able to get coffee but there were no cups (I had to use my own mug). Also, you have to pay extra for parking, even in the self-park areas. These items were stated in the agreement, if I had taken the time to read it. I wanted some ice for my soft drink, but no ice bucket or plastic bag in the room, when I asked at desk, she said they didn’t provide that but she did find me a plastic bag.

8/10

Excellent

15 Nov 2025

Steven

The area

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

Yudai

It was so nice hotel.

Business

10/10

Exceptional

13 Nov 2025

SHINJIRO

Very comfortable.

Business

4/10

Poor

11 Nov 2025

steven

Chipped walls, patchy paint. Pungent deodorizer smell. TV didn’t work throughout entire stay, even after maintenance came by. Just overall kind of a grimy hotel that I would not recommend.

8/10

Excellent

02 Nov 2025

Kendra

The employees are very kind and the breakfast options are some of the best I've seen offered in a continental setting. Our only negatives were the fact the refrigerator in our suite kept turning off so our food spoiled and the pull out sofa bed was incredibly uncomfortable.

Leisure Friends

10/10

Exceptional

31 Oct 2025

Kimberly

Staff was very kind. I was able to check in early and get breakfast upon arrival. The room was clean and very spacious. Breakfast was delicious. Great location as well!

Self

8/10

Excellent

30 Oct 2025

Michelle

This hotel had a nice downtown location. It had ample space for our party of five, which was great! The breakfast was your typical food service breakfast, but what do you expect included in the price of the room? Parking worked for us, but it is an additional cost per vehicle per night. I would stay at this location again.

Business_and_leisure

10/10

Exceptional

24 Oct 2025

Brandon

I was there for a concert, not the hotel, but it was a nice one.

10/10

Exceptional

18 Oct 2025

Darlene

Loved our room. Clean, spacious, and quiet. Only downsides was the elevator was out, luckily only on the second floor. Other than that a great experience.

Business_and_leisure Family

8/10

Excellent

17 Oct 2025

Jason

The place is kept tidy and clean with a friendly staff.

10/10

Exceptional

17 Oct 2025

Bradley

Great location, everything you need!

8/10

Excellent

14 Oct 2025

Talia

I had a one bedroom suite, and I felt right at home! The staff was great, especially in the kitchen staff over the weekend. Very friendly, very helpful and they were more than happy to take over my itinerary planning! The hotel is very accessible and within a 10 minute walk of some really great restaurants/live music. But Salt Lake City itself was a little bit of a ghost town and there were a number of homeless people and drug addicts throughout the streets, which made walking alone a little bit worrisomesome. My one complaint regarding this is that the pool for the hotel is on street level and openly visible to anyone who may be on the street or parking lot nearby. Otherwise, I had a great time staying here and definitely recommend it.

Leisure Self

6/10

Pleasant

11 Oct 2025

Seyed Hossein

It needs renovation. Comparing to the price and my experience with other Residence Inn by Marriott hotels it had much smaller space. The first floor was too noisy.

Business Family

8/10

Excellent

05 Oct 2025

Jessica

My room was clean and spacious, my bathroom fan never turned off which was a bit annoying but manageable. The staff was very friendly and welcoming. Breakfast every morning was always hot and delicious.The only real complaint I have is that the parking situation can be a bit tricky. My vehicle was too tall for the parking garage and there were a lot of smaller vehicles in parking spots outside that should have been put in the garage for those that wouldn't fit. One night I was even told to park off site at the nearby church but that parking lot was roped off. It was frustrating but eventually I was able to find a spot nearby.

Business_and_leisure Family

10/10

Exceptional

30 Sep 2025

Cal

Great staff, great service

10/10

Exceptional

22 Sep 2025

Ana

Excellent location downtown SLC. Good breakfast options for different dietary needs

Leisure Partner

8/10

Excellent

18 Sep 2025

Scott R

The location is excellent for getting around town. The fitness room could use some attention but overall, the property is good. We would return.

10/10

Exceptional

14 Sep 2025

Justin

I’ve stayed at several Residence Inn properties, but this one stood out in a big way. The staff were very courteous. One of the staff even offered us his personal fan so we could have some white noise when sleeping. Top notch.

Leisure Family

10/10

Exceptional

26 Aug 2025

Felicia

close to everything

Leisure Family

6/10

Pleasant

23 Aug 2025

Kristeen

Breakfast was good.
Balcony over loud street across from homeless park not good. Room was good size but so dark. Not enough towels and not enough hooks or racks to put them on.

Leisure Family

6/10

Pleasant

23 Aug 2025

Olga

It was not quite! Could hear the TV in the next room. Also, cleaning staff was cleaning the kick plate of the door at 10pm and we thought someone was trying to come into our room.

Leisure Partner

10/10

Exceptional

22 Aug 2025

Irma L

Great place

10/10

Exceptional

16 Aug 2025

Pradipkumar

Nice hotel, great location, safe, plenty to do around the area

Leisure Family

10/10

Exceptional

16 Aug 2025

Laurel

This is a great option for families or even couples getaway weekend. Plenty of space for everyone. Property had nice outdoor areas. Lots of walkable options for dinner and entertainment.

Leisure Family

10/10

Exceptional

02 Aug 2025

JulieAnne

Excellent Stay

Leisure Family

10/10

Exceptional

28 Jul 2025

Kristýna

Very nice hotel, very good breakfast, near downtown

Leisure Family

6/10

Pleasant

27 Jul 2025

Natalia

It was ok. There were some negatives but not The staff was very friendly and did try to accommodate us

Leisure Family

10/10

Exceptional

26 Jul 2025

April

Great property, great staff, great breakfast.

10/10

Exceptional

24 Jul 2025

Igor

Suite was clean and spacious for our family of 6.

Leisure Family_with_children

10/10

Exceptional

21 Jul 2025

Constance

Wish the pool would be open

Business_and_leisure Family

10/10

Exceptional

20 Jul 2025

Alison

Everything was perfect, clean room and great parking garage.

Leisure Friends

10/10

Exceptional

17 Jul 2025

Melissa

Needs more parking. We got the last spot at 11pm not sure what we would have done otherwise! No other issues at all.

Leisure Family_with_children

4/10

Poor

13 Jul 2025

Aaron

Would not recommend

There was glow sticks in the bed so I know the bedding was not changed the shower flooded 2 of the 3 tvs didn’t work room wasn’t ready until 3 hours after check in no where to park after paying $15 per vehicle for parking (got this comped) but the breakfast was very good and the room was a good size.

Friends_and_family Family

8/10

Excellent

08 Jul 2025

SYED IAN

Check in was a breeze. Front desk was very helpful. Our room had a sofa bed. Mattress on sofa bed was absolutely the worst. Bedroom bed was nice. Bathroom door would not close all the way. Walking distance to many places in downtown. Breakfast was one of the best ive ever seen.

Leisure Family

10/10

Exceptional

06 Jul 2025

Daisy

Very spacious rooms, stayed in A 2 bedroom suite very clean.

Leisure

8/10

Excellent

05 Jul 2025

Wesley

The front desk staff were very friendly and helpful. The kitchen people were super friendly and really worked hard to make delicious food and keep everything clean. We were a little disappointed that despite calling a week prior to our stay to request connecting rooms and being assured our 2 rooms we had booked would be across from each other that was not the case. 1st we were going to be in 2 different buildings and then ended up on 2 different halls but at least in the same building. We checked in about 7:30 and unfortunately due to being short staffed The rooms weren't done or ready. When we finally got in to our rooms they were clean but quite used and the building definitely needs updated. The breakfasts each morning were exceptional with lots of variety for all the different people in our group. Over all we were happy with our 5 day stay.

Family_with_children

10/10

Exceptional

05 Jul 2025

Holly

Room was a little cramped because the foot of the bed is very close to the dresser…jar to see at night and easy to walk into. Otherwise room was great and had more amenities than expected!

Partner

6/10

Pleasant

04 Jul 2025

calvin

The carpet was super dirty. My feet turned black from walking on it.

Business_and_leisure Family

10/10

Exceptional

03 Jul 2025

Alma

Nice property very friendly courteous staff!

Leisure Partner

10/10

Exceptional

03 Jul 2025

Chris

Great place to stay

Leisure Family

10/10

Exceptional

02 Jul 2025

matthew

Staff was helpful and professional! Loved the fully stocked kitchen! That was absolutely awesome!!! Will not think twice about staying again.

2/10

Poor

25 Jun 2025

Jimena

Phone didn’t work, shower didn’t work, and ac didn’t work…

Leisure Friends

10/10

Exceptional

13 Jun 2025

Kelly

Great hotel, very quiet even though it was full of families.

Business

10/10

Exceptional

09 Jun 2025

Mike

All good

Leisure Self

10/10

Exceptional

09 Jun 2025

Julian

Family friendly. Suites are amazing for a big family

Friends_and_family Family

10/10

Exceptional

05 Jun 2025

Darin

Busy and nice

Busy and nice place

Partner

8/10

Excellent

04 Jun 2025

Jacki

Breakfast was so good! Lots of variety, real eggs, oatmeal and waffle bar, fresh fruit and coffee, juice, milk, yogurt, bagels...breakfast was my second favorite part. My first favorite was the balcony off of each room. The king bed was very comfortable and the room was super spacious.

Was not happy about paying 10$/day for parking-- there appeared to be plenty of parking so it was confusing why there should be an additional charge on top of the room rate.

Overall, great location across from an open park with multiple breweries and restaurants within 0.5 miles. I would mostly likely stay again if I was in the area.

Partner

10/10

Exceptional

30 May 2025

Elizabeth

Excellent

Leisure

10/10

Exceptional

17 May 2025

Walter H Henderson

Liked the variety of breakfast choices and the size of the room

Leisure Partner

10/10

Exceptional

16 May 2025

nathaniel

The hotel staff here was great. I stayed here one night as it was the halfway point during my cross country move.

When I arrived in my 22' box truck, the staff walked out front and showed me where I'd be able to park without getting towed, which was super helpful.

I was traveling with two pets (dog and cat) and they only charged me for one. There were pet potty stations throughout the property, which I really appreciated.

The room was clean, spacious, comfortable, and everything worked.

Checkin/ out was quick and simple.

Best of all, this hotel is in a great location which made it super convenient for finding dinner (I really didn't want to drive a giant moving truck around to find a place to eat).

Highly recommend to anyone traveling with pets and kids!

Leisure Family_with_children

10/10

Exceptional

11 May 2025

Mari

Perfect for families

We really enjoyed our 2 bedroom suite. Perfect for families. Place was quiet, clean, and felt safe. We will definitely stay here again.

Friends_and_family Family

6/10

Pleasant

09 May 2025

Yijin

While the hotel was conveniently located, there were a few aspects of my stay that could be improved. I found the front desk staff to be somewhat distant and not particularly welcoming during check-in. The room was not very soundproof, and noise from neighboring guests late at night made it difficult to rest properly. Some of the in-room facilities seemed a bit outdated, and a few of the light bulbs were not functioning. I hope the hotel will consider addressing these issues to enhance future guest experiences.

Business Self

10/10

Exceptional

22 Apr 2025

Robert

We love this property and use it everytime we travel to SLC

Business_and_leisure Partner

10/10

Exceptional

19 Apr 2025

Mario

Our room needs some minor repairs and some areas weren’t cleaned. Overall a great place to stay

Business_and_leisure Family_with_children

8/10

Excellent

22 Mar 2025

Ana

Good place

Leisure Family_with_children

10/10

Exceptional

23 Feb 2025

Sandra

Love this! Close to everything, clean and good price!

Family

4/10

Poor

22 Feb 2025

Emily

There were no blankets and pillows for the pullout bed in the room, when o called the front desk to ask for them, they told me I had to come to the front desk to come and get them. I had my two children in their PJs and it was late at night, we had to walk out of our building through a snowy parking lot at night to go get these items. I do not see why they cannot be stored in the rooms. No customer service about this matter. And there was no hot water for our showers! Less than 2 minutes into our showers in the morning, we lost all hot water and were then forced to finish in a very cold shower. Very unpleasant experience!

Business_and_leisure Family_with_children

6/10

Pleasant

10 Feb 2025

Paul

Would not stay here again.

The room was nice but it was in a shady part of town, I had to walk across a poorly lighted parking lot to get to a second building where my room was. But the worst part of all to me was the fact they charge $10 for a parking pass yet but there parking lot was full so I had to park on the street.

Self

10/10

Exceptional

21 Jan 2025

Brad

The hotel is in a great location - close to events and restaurants. The room was clean and comfortable. The breakfast was great, lots of different options. Friendly service. Will stay again.

Partner

6/10

Pleasant

05 Jan 2025

Verified traveler

Stay was great! Only issue we had run into was the sink by the bathroom struggled to drain, constant issues with the TV and spotiness with WiFi. It might have just been the location of the room but the staff was amazing! Breakfast was HOT and FRESH. Significant improvement compared to other hotels. Overall great experience.

Friends_and_family Friends

10/10

Exceptional

02 Jan 2025

sonia

Reaĺly nice staff

Leisure Family_with_children

6/10

Pleasant

02 Jan 2025

Sharon

The hotel was nice, the walls are paper thin… it was very loud. Who ever was staying one floor up. I could hear every footstep.. it was just loud inside the hotel, and the traffic noise was quite loud also

Friends_and_family Family

6/10

Pleasant

01 Jan 2025

Teresa

great location/ friendly staff/ large dining area with many breakfast selections.