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Buffet Breakfast
This meal plan may be available depending on the selected room/rate.
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Rocana Hotel
Kuantan and Pahang · Malaysia
B2-B10, Lorong Tun Ismail 8, Sri Dagangan IIView location
8.2/10Excellent188 Reviews
Cleanliness8.6/10 8.6
Service8.4/10 8.4
Comfort8.4/10 8.4
Condition8.0/10 8.0
Location9.2/10 9.2
Neighborhood8.4/10 8.4
Amenities7.8/10 7.8
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Rocana Hotel
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area. Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are available daily for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite. Make yourself at home in one of the 87 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected.
Bathrooms have showers and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily. Distances are displayed to the nearest 0. 1 mile and kilometer. Kuantan City Mall - 0. 2 km / 0. 1 mi- East Coast Mall - 0. 3 km / 0.
2 mi- Darul Makmur Stadium - 1. 1 km / 0. 7 mi- Heroes Museum - 1. 4 km / 0. 9 mi- Masjid Negeri - 1. 5 km / 0. 9 mi- Menara Kuantan 188 - 1. 7 km / 1. 1 mi- Kuantan Recreational Parks - 3.
Show less
1 km / 2 mi- Gelora Park - 3. 2 km / 2 mi- Wan Fo Tien Temple - 3. 3 km / 2 mi- Taman Teruntum Mini Zoo - 4. 9 km / 3 mi- Teluk Cempedak Beach - 5. 7 km / 3.
5 mi- Telok Batu Sadin - 6. 5 km / 4 mi- Pulau Tanjung Putus - 8. 4 km / 5. 2 mi- Bukit Jelutung - 10. 3 km / 6. 4 mi- Natural Batik Factory - 14. 2 km / 8. 8 mi.
The preferred airport for Rocana Hotel is Kuantan (KUA-Sultan Haji Ahmad Shah) - 19 km / 11. 8 mi A stay at Rocana Hotel places you in the heart of Kuantan, steps from Kuantan City Mall and 4 minutes by foot from East Coast Mall. This hotel is 0.
8 mi (1. 2 km) from Darul Makmur Stadium and 1 mi (1. 7 km) from Heroes Museum.
A stay at Rocana Hotel places you in the heart of Kuantan, steps from Kuantan City Mall and 4 minutes by foot from East Coast Mall. This hotel is 0.8 mi (1.2 km) from Darul Makmur Stadium and 1 mi (1.7 km) from Heroes Museum.
Make yourself at home in one of the 87 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature bidets and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets not allowed
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: MYR 3.00 per accommodation, per night
We have included all charges provided to us by the property.
-
You need to know
- One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
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Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, mobile payments, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
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Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately MYR 20 for adults and MYR 12 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Malay
English
Chinese (Mandarin)
Nearby attractions
Kuantan City Mall
0.2 km / 0.1 mi
East Coast Mall
0.3 km / 0.2 mi
Darul Makmur Stadium
1.1 km / 0.7 mi
Heroes Museum
1.4 km / 0.9 mi
Museum of Contemporary Art
1.4 km / 0.9 mi
Masjid Negeri
1.5 km / 0.9 mi
Menara Kuantan 188
1.7 km / 1.1 mi
Kuantan Recreational Parks
3.1 km / 2 mi
Gelora Park
3.2 km / 2 mi
Wan Fo Tien Temple
3.3 km / 2 mi
Taman Teruntum Mini Zoo
4.9 km / 3 mi
Teluk Cempedak Beach
5.7 km / 3.5 mi
Telok Batu Sadin
6.5 km / 4 mi
Pulau Tanjung Putus
8.4 km / 5.2 mi
Bukit Jelutung
10.3 km / 6.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 87
- hotel
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Airport ShuttleExtra charge
- Room service
- Laundry serviceExtra charge
- Multilingual staff
- 24-hour securityExtra charge
Show 14 more facilities & services
- Hotel safeExtra charge
- Lift accessExtra charge
- Concierge
- Luggage roomExtra charge
- Clothes dryer
- BarExtra charge
- Restaurant
- Smoking areaExtra charge
- Meeting room
- Business centre
- TV lounge
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRocana Hotel
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE SINGLE USE SUPERIORDOUBLE SINGLE USE • SUPERIORDUS.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 1 • Children: max. 1
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRocana Hotel
DOUBLE SINGLE USE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 1 • Children: max. 1
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DUS.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRocana Hotel
Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room DELUXERoom • DELUXEROO.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRocana Hotel
Room DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TRIPLE STANDARDTRIPLE • STANDARDTPL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRocana Hotel
TRIPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TPL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRocana Hotel
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TRIPLE ROOM WITHOUT WINDOWTRIPLE • ROOM WITHOUT WINDOWTPL.NW
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- ROOM WITHOUT WINDOW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRocana Hotel
TRIPLE ROOM WITHOUT WINDOW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- ROOM WITHOUT WINDOW
Adult and child limits apply within the room's total guest limit.
Room code: TPL.NW
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room SUPERIORRoom • SUPERIORROO.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRocana Hotel
Room SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRocana Hotel
DOUBLE SUPERIOR KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRocana Hotel
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin DELUXE TWO BEDSDouble or Twin • DELUXE TWO BEDSDBT.2B-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRocana Hotel
Double or Twin DELUXE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBT.2B-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRocana Hotel
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRocana Hotel
DOUBLE DELUXE QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TRIPLE NON SMOKINGTRIPLE • NON SMOKINGTPL.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRocana Hotel
TRIPLE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: TPL.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN SUPERIORTWIN • SUPERIORTWN.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRocana Hotel
TWIN SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: TWN.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin SUPERIOR KING BEDDouble or Twin • SUPERIOR KING BEDDBT.KG-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRocana Hotel
Double or Twin SUPERIOR KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.KG-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE SUPERIORTRIPLE • SUPERIORTPL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRocana Hotel
TRIPLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: TPL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin SUPERIOR WITH DOUBLE BEDDouble or Twin • SUPERIOR WITH DOUBLE BEDDBT.DB-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRocana Hotel
Double or Twin SUPERIOR WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.DB-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Rocana Hotel
75
reviews shown
Cee Yeong
Our recent stay at the Rocana Hotel was unfortunately quite disappointing. While some members of staff were fun, friendly, and welcoming, others came across as the complete opposite, which made the overall experience feel inconsistent.
The location itself is good and convenient, however the parking situation was frustrating. Although the hotel advertises parking, spaces are extremely limited and availability is very hit and miss. On more than one occasion, we had to park on the street and get up early in the morning to move the car before parking enforcement hours began, which was far from ideal.
The room itself was a good size, however it felt very tired and in desperate need of remedial work and redecoration. This was also true of many of the common areas beyond the reception area, which appeared worn and poorly maintained.
There were several cleanliness and maintenance issues that should not really be present in a hotel of this standard, including stained bed linen, towels that were supposed to be white but are now shades of grey/cream, cracks in the walls, a rotten bathroom door frame, mould in the bathroom, and an ill-fitting toilet seat.
Overall, the property feels neglected and in need of significant refurbishment and better upkeep. With investment and more consistent customer service, the hotel could have potential, but sadly the current condition did not meet expectations.
The location itself is good and convenient, however the parking situation was frustrating. Although the hotel advertises parking, spaces are extremely limited and availability is very hit and miss. On more than one occasion, we had to park on the street and get up early in the morning to move the car before parking enforcement hours began, which was far from ideal.
The room itself was a good size, however it felt very tired and in desperate need of remedial work and redecoration. This was also true of many of the common areas beyond the reception area, which appeared worn and poorly maintained.
There were several cleanliness and maintenance issues that should not really be present in a hotel of this standard, including stained bed linen, towels that were supposed to be white but are now shades of grey/cream, cracks in the walls, a rotten bathroom door frame, mould in the bathroom, and an ill-fitting toilet seat.
Overall, the property feels neglected and in need of significant refurbishment and better upkeep. With investment and more consistent customer service, the hotel could have potential, but sadly the current condition did not meet expectations.
Nurul
Clean room. Walkable to megamall
Jojo Soh
Great hotel to stay
Great location with all needed for a night stay. May be can provide toothbrush/paste, and a hand soup at tiolet will improve the experience. Hotel locate near 3 shopping mall and eaties and massage shop
Muhd Sazle
Staffs are friendly and helpful.. room is spacious and importantly toilet is clean.. location is near to mall and it’s walking distant..
Sai Hoh
Overall okay, just the WiFi signal is weak and the speed is slow.
Peng Keong
Convenient location, near Kuantan City Mall with many choices of eating places. Bright, clean, but hotel lift could be improved. If the guest did not press the button properly, he could be waiting a longer time. Staff was alert to that. Toothbrush, room slippers were provided on request. No hand soap at basin but need to take from shower area.
Eng Hock
The room is clean and quiet. This location is very convenient as well!
David
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Hafiz Mursyidi Bin
Excellent service by the staff.More variety of food should be offered during breakfast buffet.Insufficient plug points in the room.Toilet is clean and neat.Iron,iron board,prayer mat & hair dryer beautifully provided in the room. Easy and fast during check in and out.
Tuan nurul sabiqah
Had
Verified traveler
Needed short getaway. Selected this hotel due to reasonable price and walking distance to malls. Indeed no regret. Clean room. Comfy bed. Nice breakfast.
Zulqarnain
I stayed for Two Nights. The first night at Even numbers room n the view is an adjecent building. The odd numbers room with better city view.
Avoid also connecting room as u can hear very clear ur neighbours whisper.
Avoid also connecting room as u can hear very clear ur neighbours whisper.
Zaidin
Best Hotel near EC Mall & Kuantan City Mall
Excellence services by Rocana Hotel staff
Verified traveler
This hotel very comfortable to stay for short period and business matter. The room was clean, nice, neat and tidy. Will stay here if come to kuantan again.
Siti Nor Suzana
Great Value, Excellent Hotel
Excellent hotel for the 3 star rating. Room was clean although 1 corner in the room was a bit dusty.
Breakfast buffet was included with our room package. The spread was typical Malaysian food along with some continental breakfast items including egg dishes. Overall taste is good, though everything seems to be a bit too sweet for my palate.
Ample parking was available around the hotel. It is a mix of public parking lot and hotel basement parking. Basement parking entry was badly constructed. The downward ramp was too steep to be coupled with the bump at the entry. My MPV that was a bit laden with luggage and passengers gets it's underbody scraped each time we drive into the basement parking.
Breakfast buffet was included with our room package. The spread was typical Malaysian food along with some continental breakfast items including egg dishes. Overall taste is good, though everything seems to be a bit too sweet for my palate.
Ample parking was available around the hotel. It is a mix of public parking lot and hotel basement parking. Basement parking entry was badly constructed. The downward ramp was too steep to be coupled with the bump at the entry. My MPV that was a bit laden with luggage and passengers gets it's underbody scraped each time we drive into the basement parking.
Chee Meng
Well maintained room except for the air condition unit which froze and ice droplets falling down.
Verified traveler
Limited parking space.
Paul
Staff is friendly during check-in. The room is spacious and bed is big and comfort. Aircond is very cool. Water pressure is strong
Zohrab
Value for money
Value for money at a convenient location. The room is spacious with adequate amenities. Breakfast spread was lovely too.
Vn
The hotel is located in an ideal location - walking distance to mall and shops, pretty clean. Only disappointment was that we could hear conversation/noise from next rooms. It can be quite scary if you wake up middle of night to the loo and hear these voices.
Dharma
happy with breakfast
Good location and service
Verified traveler
Close to Kuantan City Mall. Easy to get Grab. Dinner no problem
For breakfast, l would prefer my noodles to be served at least warm.
For breakfast, l would prefer my noodles to be served at least warm.
Verified traveler
It was very close to the mall which is very convenient
Gin
The food is nice
Ad
Like it so much..
AD
Location strategic but pls improve on variety of breakfast
Mnazriy
overall good. However there is no \"Qiblat\" sign in room. Hopefully this sign can made available to ease muslim guest to perform prayers.
Verified traveler
Convenient area and near to shopping mall. Good and fast service
Verified traveler
Very convenient to shopping mall. The room is very spacious and clean. Breakfast provided is very appetising.
Mohd Jasman
Worth the money
Just 1 comment I have. It's about your toiletries. .all is good but tooth brush n shaver not provided. I think it will be nice to add these 2 things in the hotel. Anyway no all will use it. You don't lose much on cost. The food is great n simple but really awesome and tasty.
POH LING
Overall I very happy with the hotel. Breakfast also good.
Gun
Cant smoking
Njw
Service room very excellence but conversation/noisy can be hear from other room... if facilities can upgrade door or wall sound proof very appreaciate n give more2 comfortable n privacy for client
Verified traveler
Good and nice hotel. But need to Improve the parking car for customers and also the electric equipment in the rooms.
CAVVE
Loud live band noise during midnight.
Overall okay. But if u plan to stay on Saturday night, u have to reconsider as there's liveband cafe nearby which have loud noise in the midnight. The breakfast choices not a lot, but quite tasty.
JW
Good location, Decent Hotel
Stayed in the hotel for a night when me and my wife went on a short getaway to Kuantan. Hotel location is great, within walking distance to 3 shopping malls. Besides that, the room was clean and we enjoyed our stay in the hotel. There was also a decent spread of food for breakfast too!
Lilian
Great experience
Amazing
Verified traveler
Walking distance to the three main shopping Malls in Kuantan.
Breakfast needs improvement. No food left when I went down for breakfast at 9.15am.
Breakfast needs improvement. No food left when I went down for breakfast at 9.15am.
Tay
Good location
Good location and service
Tay
Good location
Near to great shopping location
Akmal
Great Location
Friendly staff, great location. 3 minutes walk to the Kuantan City Mall
Franz
Nice hotel.
Breakfast provided. Food provided very satisfied. Close proximity to mall.l use Grab and service is fast. Room is clean.
4.5 star rating out of 5 for this price range.
4.5 star rating out of 5 for this price range.
Aman
Nice hotel
The room was very nice and spacious, the tv was very big. Love the bathroom and the location is strategic. Near to the malls. And i love that it has breakfast
Verified traveler
Good location
Less in parking lot and less food during breakfast
Nadhir
Nice hotel close to malls&shops
Pros
1. Close to shoplots, restaurants, shopping malls (Kuantan City Mall, Berjaya Megamall)
2. Breakfast was nice
3. Room is big and has a nice big bed with a big flat screen tv.
Cons
1. There's no trash bin in the room except inside the bathroom
2. Bathroom's lighting is bad. It's kinda gloomy with only 1 light near the shower. Feels like showering in the dark.
3. The bidet tap has a leak and water sprayed around whenever used
1. Close to shoplots, restaurants, shopping malls (Kuantan City Mall, Berjaya Megamall)
2. Breakfast was nice
3. Room is big and has a nice big bed with a big flat screen tv.
Cons
1. There's no trash bin in the room except inside the bathroom
2. Bathroom's lighting is bad. It's kinda gloomy with only 1 light near the shower. Feels like showering in the dark.
3. The bidet tap has a leak and water sprayed around whenever used
Kim
Simple, minimalist room
Good, strategic location. Clean, simple hotel room. 1 thing nice to have would be a hair dryer (:
deyna
Rocana Kuantan, good alternative to pricier hotels
Better located than Zenith, warm, friendly staff that made check in a breeze. Clean room with clean sheets and towels. Good breakfast.
Superb value. Will stay again!
Superb value. Will stay again!
Fathila
Nice hotel at the centre of the city
We stayed for one night and it was pleasant. The hotel staff were friendly and helpful when we wanted to check in early. It was very close to the mall, we just crossed the street.
Verified traveler
Safe deposit box not working, hotel tried but fail to fix, during the 3 days stay.
Richard
Comfortable in good location.
Room was comfortable and clean. However, on second day, noticed that the bedsheet had a stain. Not sure if stain is old or that bedsheet not changed from previous guest. Towels also more grey than white. Overall, reasonable hotel, will stay there again.
Chen
Nice hotel. Strategic location
Satisfied with the hotel. Room clean, location strategy, staffs are helpful.
Verified traveler
They just had fogging, so the room still have the uncomfortable odor. But the staff help to put a device (i don't know the name) in the room to remove the odor.
LL
Comfortable, clean from smoking, quiet, very helpful front desk staff
Paul
Food outlets at night limited in immediate area but found a good street stall restaurant down a nearby lane
Satkunarajah C
Good city hotel
Good city hotel. Close to 2 malls and restaurants. There's bar opposite and few more nearby. Great for short business stays.
Verified traveler
the room service kinda slow
David
Favorite hotel in Kuantan
Pleasant rooms and staff. check in is fast and hassle free.
saufidw
Value for money
great location, spacious and comfortable room
Melvin
Family Stay In Rocana Hotel, Kuantan
Enjoyed our hotel stay, service was good, rooms were cleaned, convenient location & easy access to Berjaya Mall & East Coast Mall.
David
Good and comfortable hotel
Always stayed here whenever I return to Kuantan. Amenities are close by within walking distances. Love the quiet surrounding.
David
Great hotel to stay
Always stayed here whenever I visit Kuantan. Close to amenities, clean and private basement parking. Breakfast spread is good too.
Iqbal
Best family stay good firm beds, strong water
Got a good deal with expedia. The extra bed what ready upon arrival. check in and out was a breeze. Breakfast was simple but good. paid half what I would have normally paid at zenith. parking was convenient. lifts were fast. only issue was they only issued 1 room pass and we had to wait for the AC to kick in every time we went out. would have been nice to be issued 2 cards without having to ask.
Verified traveler
NICE AND COMFY HOTEL
ALWAYS STAYED HERE EVERYTIME I COME VISIT KUANTAN. PLEASANT STAFF AND PRIVATE PARKING.
Tan
Excellence. Money Worth.
This hotel has good amenities such bus terminals, food outlets, shopping malls & good street lighting.
Verified traveler
been staying here everytime we ride in to kuantan. fast check in and out. secure basement carpark.
Liza
Nice hotel, free wifi and parking.
I stayed at Rocana for 2 nights. I booking a week earlier with hotel.com only RM148 for superior room, the location are a little bit hard to find. The hotel provide free wifi and parking in front of the hotel and also in the basement. But the basement parking are for small size car and available for only 8 vehicles.
The lobby are nice and the check in process are very fast. The room, bed, toilet are clean. But they only provide limited channel for tv. The breakfast quite good and variaty.
The hotel are near to shopping mall, japaness & arabic restaurant, mamak, kopitiam, pub & cafe. Just a few minutes walking.
The lobby are nice and the check in process are very fast. The room, bed, toilet are clean. But they only provide limited channel for tv. The breakfast quite good and variaty.
The hotel are near to shopping mall, japaness & arabic restaurant, mamak, kopitiam, pub & cafe. Just a few minutes walking.
sofian
averrage
good location, but limited breakfast.
akma
It was nice to stay there.
Nice and helpful staffs. Good food, comfortable room and lobby. Value for money
Nabilah
Amenities are absolutely satisfying, the staffs, the cleanliness and location. It was easy to get around because the hotel is located nearby CapitaMall and Berjaya Megamall. Would love to stay at Rocana again if I get the chance to travel to Kuantan in the future. Recommended for temporary stay and if you're not planning on spending the whole day at the hotel (especially for those attending weddings).
waheeda
Good location
The hotel has a good location near to shopping mall and stores. Fast check in , nice bed and bathroom. But they have really limited basement parking. Not sure why they don't open the other side of the parking.
Annoymous
Comfy and Clean City Hotel
Situated middle of the city. Comfy clean room suitable for only stay with simple complimentary breakfast. No 24hrs room services and no gym or swimming facilities if you are looking for activities within hotel.
Poh Sean
Decent budget hotel, don't expect anything more.
Decent budget hotel
Verified traveler
Nice hotel with good location, clean & comfortable
norhamera
good to stay here
its good
Charles
acceptable
Breakfast can be improved further. Location is very close to berjaya malls.
Location & surroundings
Rocana Hotel
B2-B10, Lorong Tun Ismail 8, Sri Dagangan II, Kuantan, Malaysia
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Rocana Hotel
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