Name: Hotel Grand Continental Kuantan
Address: Jalan Gambut, Pahang, Kuantan Pahang Darul Makmur, 25000, MY

8/10

Excellent

11 Sep 2023

MANAL

As this hotel is 3 decades old, they need to accommodate people coming from the basement parking for some lift ride or so. Not so OKU and old people friendly.
The bathtub has no stopper and so it is rendered useless to be used to dip in as a bathtub itself.

Leisure Partner

8/10

Excellent

08 Jul 2023

Mohamed Ashraf

Nice hotel but very old. Water pressure okay, bed also comfy but the design is soo old. Got problem with air conditioner. There's no remote and I can't close the aircond.

Business Self

10/10

Exceptional

20 Oct 2022

Nur

Near rastaurant and shopping mall

Business_and_leisure Partner

8/10

Excellent

09 Apr 2021

Verified traveler

Boleh la....

Perabot lama.... Plug xbanyak

Business

8/10

Excellent

19 Sep 2020

Verified traveler

Apartment 3room. Scary...walking to back building..
Old sofa...should replace new.
Master room-door handle damage, canot lock.
Bathroom....shower n paiping should replace new.
Excellent customer service
Overall.. won't book apartment again..scary.

Friends_and_family Family

8/10

Excellent

12 Feb 2020

Yong

Very clean and well maintained, despite its aged. Will return on my next visit.

Business Self

6/10

Pleasant

25 Jan 2020

Verified traveler

Cleanliness

6/10

Pleasant

16 Nov 2019

Verified traveler

Good but need upgrading especially the apartment room & toilet

Leisure Family

8/10

Excellent

18 Aug 2019

Verified traveler

Location central to malls and food places and the beach. Nxt to a school which would be noisy if not for school holidays right now.
Housekeeping respose slow.

Leisure Family

8/10

Excellent

18 Aug 2019

Verified traveler

LIke Staff are friendly
Do not like property have no proper maintenance.

Leisure Family_with_children

4/10

Poor

23 Jun 2019

Verified traveler

Air conditioning system

Dislike
TV program
Shower not functioning well

Business Family

6/10

Pleasant

16 May 2019

Dzul

This hotel too old. Please do something. Location is good. Room dark and smell bad. Toilet was terribly old

Business Friends

6/10

Pleasant

25 Apr 2019

Verified traveler

washroom should b more clean & put some air freshener in the room..

4/10

Poor

31 Mar 2019

Kamsul

3 bed apartment. I was given the worst room, all 3rooms' air-conds are not working, the water pressure is too slow, can only use one shower out of two. Got a better room after 3 complaints & 4 hours after check-in.

Friends_and_family Family

8/10

Excellent

04 Mar 2019

Lee

Great stay at grand continental hotel

Great especially the swimming. Very clean. I left the luggage and pick up at 3 pm. Very good service.

8/10

Excellent

18 Dec 2018

Verified traveler

just ok ...

6/10

Pleasant

18 Dec 2018

Muhammad

Need to improve in future

1. Smell from old carpet
2. Poor wifi coverage
3. Poor tv channel
4. Dust behind the window curtain

Family

2/10

Poor

07 Dec 2018

Sandana

the room was given 2 single bed for my family of 4 . I need to spend RM 190 for upgrade .

Family

4/10

Poor

05 Nov 2018

Loius

Wifi network poor connection & instability. Room facility poor maintenance, damaged and no repair.

6/10

Pleasant

14 Oct 2018

Izzat

Nice room, but the carpet are a little bit dusty.

8/10

Excellent

21 Sep 2018

Trea

Convenience to shops and malls. Food in hotel cafe reasonably.price and delicious.

6/10

Pleasant

17 Sep 2018

Del

Terrible bath tub

Old and dirty bath tub, can’t afford to stay next time.

8/10

Excellent

11 Sep 2018

Asfaliza

Nice hotel and nearer to many restaurants. Not hard to find the food restaurant here. Location is good and easily accessible too.

6/10

Pleasant

10 Sep 2018

Verified traveler

Suitable location, near kuantan megamall
Easy to find restaurant,
The hotel condition are old and need to be refurbish and renovate.

2/10

Poor

03 Sep 2018

Lim

Not a suitable hotel for me

Never again. The room is smelly and not comfortable. No free parking.

8/10

Excellent

25 Aug 2018

Kudin

Close with town. But must do sometime to make the hotel harmony

4/10

Poor

23 Aug 2018

Jason

For positive comment, the room is okay, quite spacious. The thing that makes me feel uncomfortable is the cleanliness of the room. The toilet has hanging hair on the tower !! And there are dusts sticking on the bathroom curtain which is very annoying.

8/10

Excellent

17 Aug 2018

Verified traveler

Generally good

Friendly and helpful staff. Comfortable bed. WiFi a little weak. Pool clean with changing facilities. Surrounding area good for shops, eateries of all sorts and coffee shops. 10 minute drive from breach. 15 minute drive from bus terminal.

2/10

Poor

23 Jun 2018

Jimmy

Shopping and food

Close to Muslim food and Chinese food. Walking distance to Berjaya mall and Capital mall.
Swimming pool use by adults and children with their clothing on. Room not upgraded. No extra power point for boiling water. No hair dryer,

8/10

Excellent

23 Jun 2018

Faisal

Bad front liner employees

For me, front line staff need to be more friendy and polite when it comes to entertain the customers. Its bad for the hotel's branding and bad words of mouth for Malaysia

6/10

Pleasant

18 Jun 2018

tommee

Convenient location

Walking distance to big shopping center.
Other local supermarket also not too far.
Very tight basement parking entrance and no lift from parking lot to lobby area.

6/10

Pleasant

17 Apr 2018

Chan

Not very comfortable cos towels and blankets dirty

4/10

Poor

28 Mar 2018

Saiful

At town

Many shop at town can shopping. Parking very easy andcRestaurant too many can choice.

2/10

Poor

26 Feb 2018

Suhaimi

Too Dangerous to park.

The parking entrance is too steep and I had forgotten that it cost me more than RM500 to repair my bumper in my first visit 2 years ago and it will cost me maybe much higher again this time.
Please take care of the parking entrance.

Family

6/10

Pleasant

21 Feb 2018

Verified traveler

Easy excess

I think good, ok.

View from room very nice. Minum pagi must to improve.

6/10

Pleasant

14 Jan 2018

Verified traveler

Nice view, great services. Would really recommend it to others. It is also a walking distance from a famous shopping mall too

6/10

Pleasant

29 Dec 2017

abd aziz

Conveniently located at the city centre

The hotel is conveniently located near to local eateries, city's malls and a private hospital

Family

10/10

Exceptional

24 Dec 2017

ahmad

Nice

All best of service. Please share with your friend

8/10

Excellent

18 Dec 2017

Jenson

Good location in middle of the town.

Nice hotel environment and room, worth to stay! Close to the Teluk Cempedak beach too.

8/10

Excellent

18 Dec 2017

Norhayati

Town centre

Walking distance to major shopping mall

Family

8/10

Excellent

17 Dec 2017

kak min

Nice hotel

The hotel is nice and clean. The staffs are friendly always smile to guess. The most important is about the room clean and it is for non smoking area.

8/10

Excellent

04 Dec 2017

Su

Nice .

Nice , easy to get things. Suitable for family trip.

2/10

Poor

23 Oct 2017

francis

smelly dirty hotel is all i can say nightmare !!!!!

8/10

Excellent

03 Sep 2017

Mohd hafiz syazwan

Short family hols

We took the twin room. Just room. No breakfast but near mamak restaurant and berjaya megamall.walking distance. Had a fun time. Rm5 to refill sugar coffee etc..just wanted sugar but had to buy full pack.. Swimming pool no towels provided. Had to pay for towels..safety of the swimming pool should be looked into. I cut and scratched my foot on the sharp tiles.. Swimming my foot accidently went in the hole on the wall (i think water outlet or inlet). Overal ok..

Family

4/10

Poor

28 May 2017

Verified traveler

Needs upgrade

Good in terms of location wise but the hotel needs various upgrades. Even weather heater was not working

8/10

Excellent

02 May 2017

Xman

Good for the price

Breakfast should be included as part of the package.

8/10

Excellent

01 May 2017

Verified traveler

As the name, it very nice to stay. The staff is very help full. Just need to give to 2 access card for guest since the hotel have security for going to room.

4/10

Poor

28 Mar 2017

saini

Carpark exit road too narrow

Nice comfortable but oldies hotel.....good experience....

8/10

Excellent

27 Feb 2017

Wanderer

Nice surprise

Value for money. exceeds expectation.
Place is clean, room spacious.
Would come again.

Family

8/10

Excellent

26 Feb 2017

5Zam

Moderate hotel

Walking and stairs from Ground Level of parking to lobby.
Key card issue only once even of 2 occupant
Front desk office charge room payment without check the payment made by Travelling Service provider

Family

4/10

Poor

01 Feb 2017

Verified traveler

inefficient reception staff

old hotel, friendly bellman. reception staff needs more training.

10/10

Exceptional

15 Jan 2017

Engku

Enjoy my short vacay. Will come again.

Family

6/10

Pleasant

01 Jan 2017

Raymond

Location

Stay here few times for the location. Near to shopping mall, eateries.

6/10

Pleasant

27 Dec 2016

Verified traveler

good location in town

booked for 2 rooms 2 weeks in advance.requested for connecting rooms.called hotel 1 week prior.still unable to confirm connecting room availability.on check in day,was offered 1 room ready and 1 more room to be ready.i mentioned of the 2 connecting rooms during booking.only then the connecting room was offered.room key cards was given.went up to level 4 only to discover both rooms was not cleaned yet.another 15 mins wait.......

8/10

Excellent

17 Dec 2016

Verified traveler

OK. Hotel in city area. Price is reasonable. Recommended for others

8/10

Excellent

05 Nov 2016

Sandeep

Convenient and clean

Nice location, comfortable

6/10

Pleasant

20 Oct 2016

Gwen

Hotel location good but Expedia overcharged me

EXPEDIA OVERCHARGED ME as Deluxe twin room advertised by Expedia is S$35 per night (with free room wifi and parking) excluding taxes (ie. ONLY 10% service charge + 6% GST as confirmed by Hotel's front desk when I checked in) so it should be S$40.60 per night including taxes. EXPEDIA however charged me S$45.78 per night including taxes - ie. OVERCHARGING ME S$5.18 per night so OVERCHARGED ME S$15.54 for 3 nights.

Please REFUND ME the OVERCHARGED $15.54 ASAP.

8/10

Excellent

03 Oct 2016

Teck Siong

Unpleasant smell

Room and bathroom needs upgrading

Partner

6/10

Pleasant

27 Aug 2016

Verified traveler

Upgrade all ficilitues

Towel not kondusif for online booking bf inclisive

8/10

Excellent

27 Jul 2016

Verified traveler

Nice hotel

It was very nice to stay there, key advantage is that hotel is close to most interesting areas in Kuantan, with not so expensive price.

2/10

Poor

02 Jul 2016

long

bad experience

so run down and not worth for money, dirty towel , wifi not friendly,

10/10

Exceptional

06 Jun 2016

Khirudin

Shot vacation & fun

Family

4/10

Poor

03 May 2016

AbeUrut

Close to shopping but the hotel service terrible

Check in supposed to be 2pm but they asked us to check in at 3 pm. At 3pm, about 40 to 50 people have to queue up for checking and only one counter open. Only After 30 minutes, then another 2 counter opened.

The hotel registration was terrible and took me 40 minutes to check in.

Only two elevator going up to the rooms and rather congested at times.

There is no swimming pool for children. The swimming is between 3 to 6 feet deep.

4/10

Poor

21 Mar 2016

Wilson Ng

Poor

Poor air cond, couldnt get cold for few hours.

Underground parking is often full, park at level 2 with no direct access to the hotel and need to walk around outside the hotel to reach to the lobby.

Room bath tub is not clean!

4/10

Poor

24 Dec 2015

AHMAD JUZRI HARMAN

secure but difficult

Its difficult to go down stair or lobby by yourself and left your family in the room because you need the card key to access the elevetor to goes up again.i know this is for security reason but at the same time its make your stay miserable.

Family

4/10

Poor

29 Nov 2015

Nigel

Room cleanliness is at rock bottom. Terrible...

2 Nights in the hotel for business. 1st night's room was next to kitchen's exhaust giving sleepless night. 2nd night's room is facing a disco which was blasting music till 3am (Not hotel's fault). Toilet roof is leaking. Ants crawling around. Shower head cannot be used mounted. Bath towels are old and grey with some permanent stains. No face towel or floor mat provided. The room have fingernail clippings all over and there was a dead cockroach under the table. Air-con temperature cannot be adjusted, only the fan speed can be adjusted via the nightstand's console. Will not return to this hotel as there are budget hotels within the vicinity with cleaner rooms.

6/10

Pleasant

27 Nov 2015

Verified traveler

Fair

Family

4/10

Poor

28 Oct 2015

MOHAMAD ROSLI

Need To Refurbish

Time to upgrade and to refurbish the hotel. Facilities not up to expectation.

2/10

Poor

28 Jul 2015

kamilah

we not happy with hotel condition

When we arive at 11pm...no electric in the room. Have to wait for somebody help us.and the water are red!;at taht night we cant get shower because the water not clean. And 1 of the bathroom outside the apartment ( we choose 2 bedroom Premium apmnt)

Family

10/10

Exceptional

08 Jul 2015

Mohd Akmal

Good stay. Good place.

Overall service is good. Call for maintenance because the tv cannot be switch on and they repair it asap. Strategic location, close to shopping mall and food outlet.

Family

2/10

Poor

15 Jun 2015

azmi

Holiday trip

Bathroom no water supply. Bath tab closer missing.

Family

10/10

Exceptional

12 Jun 2015

Verified traveler