The Zenith Hotel

10/10

Exceptional

15 Dec 2025

Azlinni

Great

Business

10/10

Exceptional

28 Nov 2025

Charles

Room is ok.

10/10

Exceptional

28 Oct 2023

Koon Seng

great location

hotel is well located, only 3mins walk to East coast Mall. it is facing the mall & just across the road.

Friends_and_family Family

4/10

Poor

14 Oct 2023

Verified traveler

Hotel amenities are old. Floors are sticky. Bed linen smells. Lots of stains in the bathtub.

Friends_and_family Family

10/10

Exceptional

21 Aug 2023

Ahmad Syahir

Would be great if the luggage service can be assisted till parking lot. The trolley stuck after the parking entrance due to low ceiling.

Leisure Family_with_children

10/10

Exceptional

05 Aug 2023

Sanusi bin

Great place for business and vacation

Business

6/10

Pleasant

01 Aug 2023

Joshua

Our one-night stay was acceptable.
The room needs a complete refresh - looking a bit tired. The fridge didn't work (but was quickly replaced), and the wifi wouldn't initially connect (but got sorted after a call for service and 20 mins layer with a router reset). The bathroom counter had a large crack, and the carpet was dated and worn.
The big plus was the East Coast Mall directly opposite the hotel, and access to the City Mall on the other side. So, it suited this part of our stay and we needed to do some shopping and get supplies for our next hotel.
The breakfast was extensive and had a large variety of options to suit many different tastes.
Overall, an acceptable stay.

Leisure Partner

8/10

Excellent

10 Jul 2023

TECK HO

Overall is great except some rooms when checkin around 9pm room housekeeping not done. Next day some rooms bin not empty.

Leisure Friends

10/10

Exceptional

25 Jun 2023

Muhammad Amiruddin

Overall the room was very clean (but not spotless 😊).
Shower: water pressure & temperature was good & consistent.
Good breakfast buffet spread, wide variety.

Business_and_leisure Partner

10/10

Exceptional

20 Jun 2023

Verified traveler

nil

nil

Friends_and_family Family

10/10

Exceptional

01 Apr 2023

Jeffrey

All quite nice. Except hotel TV abit small.

Business Self

8/10

Excellent

28 Mar 2023

Mohd Amirul

all about hotel is very good, thae only bad experience is orde by expedia very bad sevice and bad support team ever...

Business Family

10/10

Exceptional

13 Mar 2023

Ahmad Syahir

Spacious room

Leisure Family_with_children

2/10

Poor

28 Feb 2023

Mohd Amirul

syarat tempahan tidak mesra pelangan...langsung tiada tolak ansur walaupun pihak hotel tidak mengalami apa apa kerugian.

Business

8/10

Excellent

08 Feb 2023

Chern Yee Shaun

Nice quiet place. Gym equipment coverage is good just some equipment like the bike and threadmill were not maintained properly. Rooms generally clean. Pillow does smell bad even from first night. Stayed for 4 nights

Leisure Partner

6/10

Pleasant

06 Feb 2023

Stoyan

Nice building,

Leisure Self

8/10

Excellent

20 Nov 2022

Verified traveler

Satisfied stay

It was very clean and comfortable. The buffet has a wide range of food and the facilities are fun to use. Kids enjoyed the bathtub in the room. Convenient location.

Friends_and_family Family

10/10

Exceptional

17 Nov 2022

Eugene

Good for a business trip

Great place to rest in Kuantan.

Business

10/10

Exceptional

06 Nov 2022

Haan

Very convenient. Only few steps away from ECM.

Business_and_leisure Friends

8/10

Excellent

28 Oct 2022

Alex

Hotel location very conveniently next to 2 major shopping malls. Cannot beat that.

Friends_and_family Family

8/10

Excellent

02 Oct 2022

Fardzli

convenient

Business_and_leisure Family

8/10

Excellent

16 Sep 2022

Shaharudin

Nice

Very good and very comfortable.

Business

10/10

Exceptional

27 Aug 2022

Kue Bien

Pleasant stay. Staff are friendly.

Leisure Family

6/10

Pleasant

25 Jul 2022

Jainal nurain

The only flaw was my unintended request for towels and tissue. Others were fine.

Leisure Family_with_children

10/10

Exceptional

16 May 2022

Maw

I have stay in Zenith Hotel many times, it always good to be stay there

Business_and_leisure Family_with_children

10/10

Exceptional

22 Mar 2022

Verified traveler

The only inconvenient I found was that when I checked in, the staff couldn't do the authentication of the credit card AMEX that I used to pay the booking, and also in another booking the night before and for car rental. I have been in that hotel several times and used always the same cards. Only after I asked them for try again it worked. I commented them that this card is not using PIN number. They asked me if I had another credit card, but I have only this AMEX credit and Mastercard Debit.
Finally it was solved, thanks to the collaborative and attentive staff.
About the rest of my stay all was perfect.

Business

2/10

Poor

03 Feb 2022

Nelissa

I requested early check up, no respond. Then have to wait few hours for check up. Asked about the spa, no respond turned out the spa is close. Wouldn’t choose this hotel if I knew about it. The room was dusty, I had allergies upon my staying there. The bathtub wasn’t that clean too. Asked for the remote tv couple of times, only to get it later at night. Overall wasnt a good stay.

Leisure Partner

4/10

Poor

02 Feb 2022

Tsuyoshi

I waited one hour for check in then staff said room not ready. I waited until 19:30 but not ready. Finally complained and got key and up to room but still they were cleaning.
Buffe also not worth cost. GIM didn’t have sanitizer which is must item due to regulation.

Leisure Self

6/10

Pleasant

03 Jan 2022

Muhammad Rizuan

Same.., Nothing change

the Zenith hotel was good and clean., it's the same since my first time stay at year 2016.,

Friends_and_family Family

4/10

Poor

22 Dec 2021

Verified traveler

Good location but check in was bad

Check in only can be done at around 5pm vs 3pm which suppose to be as reason given room not ready. with family and kids, wasting for 2 hours is too much. Check in is taking very long, long q.

Location is good, just opposite a mall so you can get good food and shopping there. room is comfortable. but i don understand why they only provide 2 towels since it is a family room with connected room and they know we are 4 persons.

Friends_and_family Family

6/10

Pleasant

14 Dec 2021

HUI YING

check in time at 3pm, I arrived at 5pm.... Queue for check in hotel used 1hour... The lined up customers do not have 1m social distancing and there is no staff to check for the SOP.
Quite terrible when u saw the crowd around 100persons at the hotel check in counter.
The room cleanliness is good. The parking fee can be void at hotel lobby.

Leisure Family

8/10

Excellent

05 Dec 2021

Julian

Overall good stay here.

Good short stay at this hotel. Room was clean. Bed was very comfortable. Bathroom and carpets could do with an upgrade. Buffet breakfast was very good. Overall good stay here.

Friends_and_family Family

10/10

Exceptional

03 Dec 2021

Mohd kamel zikry

zenith kuantan stay

it was amazing!

Friends_and_family Family

10/10

Exceptional

26 Nov 2021

Verified traveler

Always come back to say here

Great place to stay, very near to everything in town.

Friends_and_family Family

4/10

Poor

23 Sep 2021

Damian

Many facilities closed

All bars and restaurants closed except for the coffee shop / restaurant. That's ok with the ongoing pandemic, however website still shows bars and restaurants as part of the facilities.
Very clean and staff are nice and friendly.

Business

8/10

Excellent

13 Apr 2021

Verified traveler

Staffs are friendly.

All are fine. Staffs are friendly and helpful. Except during check out peak at 9am where only one personnel was there making the q and wait was long. Should hv more staffs during peak check out . Cutlery at the breakfast table should be covered.

Business

8/10

Excellent

12 Oct 2020

Noorazman

The hotel generally is good but the check in process very slow. Food is ok

Friends_and_family Family

8/10

Excellent

08 Oct 2020

Verified traveler

Ok but need improvements on quality of service.

The stay was good. Staffs were friendly. Room is comfortable. Breakfast spread is good. Area to improve is the room service food quality. We ordered 2 different noodles in seafood. But each serving were with 1 piece of chicken and lots of veggies. No seafood. Its almost like fried noodles kosong that cost you rm35. The breakfast area cutlery were not covered and preset. It was not hygenic during pandemic time like this.

Business

8/10

Excellent

23 Sep 2020

Charles

Like bout the cleanliness. The breakfast is average. Front desk Service is fast and convenient. Lifts are too slow and especially during this covid 19 era.

Leisure Family

8/10

Excellent

02 Aug 2020

Azzakir

The valet and security are very helpful. The pillow is horrible and unfortunately my door is very troublesome, always stuck. My room is 2303 please fix tge door.

Business

10/10

Exceptional

25 Jun 2020

nor zanina

the best

everything good

Friends_and_family Family

8/10

Excellent

23 Mar 2020

Verified traveler

Good, excellent, happy with it.

Business Self

8/10

Excellent

31 Jan 2020

Edwin

Nice place to stay at and it is quite convenient to get to the place you want.

Business Friends

8/10

Excellent

22 Jan 2020

kay

The room was clean but has seen better days.... need serious refurbishment. The hotel is A little old for my liking. Otherwise it is a very good place to stay. Excellent location and friendly staff!

Leisure Family

10/10

Exceptional

19 Jan 2020

Verified traveler

Review

good location, just opposite east coast mall

Business

6/10

Pleasant

11 Jan 2020

Verified traveler

Room was not cleaned even though we asked them to.
Concierge did not answer their phone to assist with bag collection.

Leisure Family

8/10

Excellent

31 Dec 2019

Verified traveler

Property very central and rates reasonable with enough facilities. Room a bit dark especially the toilet. Cleanliness is good but can be better.

Friends_and_family Family

10/10

Exceptional

24 Dec 2019

HASAN

BEST HOTEL IN KUANTAN CITY

EXCELLENT SERVICES AND THE FACILITIES ARE WELL MAINTAINED. THE HOTEL STAFFS ARE FRIENDLY.

FOOD(BREAKFAST) ARE AWESOME AND VARIETIES OF CHOICES.

THERE IS BIG SHOPPING CENTER IN FRONT OF THE HOTEL.

SECURITY IS GOOD.

WILL COME BACK AGAIN IN MY NEXT VISIT

Friends_and_family Family

6/10

Pleasant

16 Dec 2019

Verified traveler

Xcess card to the lift created problem

Friends_and_family Family

8/10

Excellent

26 Nov 2019

Damian

Zenith

Ok but for the 2nd time in the last 2 visits the room safe deposit box was faulty. I requested twice for someone to check but no one came and I had to take my valuables with me.

Hotel was busy, so maybe customer service suffers on then.

Business

8/10

Excellent

25 Nov 2019

Verified traveler

Was a little disappointed with this being a 5 star hotel. It felt like maybe they were still to finish putting decor in the hallways. Lobby area was fine and bar staff were really nice.

Our room smelt like it had been freshly painted so could have done with some airing out before we arrived. Once the aircon was on for a while the smell went away. There were no items in the bar fridge which surprised me for a 5 star hotel and a lack of information such as room service menus, etc.

Room was very spacious and hotel is opposite a large shopping mall.

Friends_and_family Friends

10/10

Exceptional

29 Oct 2019

Verified traveler

all good
no problem
will go there again

Business_and_leisure Friends

10/10

Exceptional

26 Oct 2019

mohd

nice place

8/10

Excellent

20 Oct 2019

derren

Was there for a conference so an opportunity to explore the property.
1. My non Smoking room was filled with smoky smell. Unfortunately the previous guest must have been smoking and the cleaning staff failed to deal with the cigarette smell
2. There is a huge problem with the elevators. On Friday evening I waited 10 minutes to get an elevator down to the lobby. On Saturday, it was over 15 minutes to get an elevator. They are way too slow and the software that allocates a lift to a call fails
3. Otherwise, decent wifi and friendly staff
Ok business hotel and I would probably stay there again

Business Self

10/10

Exceptional

01 Oct 2019

mohd suhaimi

Hotel yg menepati citarasa sekeluarga 👍👍👍

Family

8/10

Excellent

26 Sep 2019

Verified traveler

Good and comfortable room, subar menu

Comfortable room and amenities.

Shower door was not properly sealed.

Breakfast quality was lacking. Was charged normal price for in-room dining for a dish that was advertised as promotion and no explanation given.

10/10

Exceptional

24 Sep 2019

Verified traveler

saya harap makanan lebih murah

8/10

Excellent

22 Sep 2019

Verified traveler

Improve in service please

Comfortable, clean and stylish decor, common areas and my room. However, my room was inadequately prepared, missing the minibar, in-room dining menu, and hand towel. Requested those to be supplied, and received none.

6/10

Pleasant

21 Sep 2019

Verified traveler

Totally what I felt was, a 5star hotel but the facilities and customer service, room standard not reaching the 5 star standard. Especially the swimming pool, 5star hotel with a very small size swimming pool and with a lot of rule to get in there. The only thing I satisfied was the breakfast, still acceptable but still not achieve the 5 star hotel standard. My conclusion is, charged for 5 star higher accommodation fee but only gave us the 3star facilities and service. Very not recommended to someone looking for the luxury 5 star hotel with this price! Not worthy!! Wasting money

Friends_and_family Family

8/10

Excellent

17 Sep 2019

Verified traveler

clean, just swimming pool for kids quite limited

Business Family

8/10

Excellent

30 Aug 2019

Richard

A very good hotel for all travellors.

A very nice hotel that left very little wanting. Check-in was a bit of a slow process. Small queue but no sense of urgency. Apart from that all good. Very good breakfast with huge choice. Room very comfortable with good shower and bath The Zen Bar is excellent with very friendly and attentive staff.

6/10

Pleasant

26 Aug 2019

Verified traveler

For a comparatively new hotel-feels rather run down

Friends_and_family Family

10/10

Exceptional

23 Aug 2019

Verified traveler

A fantastic breakfast spread 👍😁

Leisure Family

10/10

Exceptional

23 Aug 2019

Verified traveler

Spacious, clean and calm

Leisure Family

8/10

Excellent

23 Aug 2019

Verified traveler

Cozy environment

Friends_and_family Family_with_children

10/10

Exceptional

17 Aug 2019

Mohammed

Overall good...

Friends_and_family Family_with_children

10/10

Exceptional

13 Aug 2019

Verified traveler

1 of the best accomodation in malaysia

Friends_and_family Family

10/10

Exceptional

31 Jul 2019

Verified traveler

Clean n clear

Friends_and_family Partner

10/10

Exceptional

31 Jul 2019

Verified traveler

love it!!!.

I love all the foods provided during breakfast. all are delicious!!
Comfort Indoor playground for kids. really family-friendly hotel

Family

10/10

Exceptional

31 Jul 2019

Fitt

This property is superb.

Business Family_with_children

8/10

Excellent

24 Jul 2019

Verified traveler

Clean, good location next to mall. Concierge was helpful

Leisure Family

10/10

Exceptional

19 Jul 2019

Verified traveler

Superb services. Highly recommended !

Business Self

10/10

Exceptional

16 Jul 2019

Ricky

Good hotel

Located opposite a mall and food is nearby. Parking entrance is next to the main hotel entrance and its will better if there is a signage

10/10

Exceptional

12 Jul 2019

Vance

Large spacious family suite, dining area was lovely, wide variety of food for breakfast
Overall, a very pleasant stay
Pool area needs a little work as it looks bare and half finished - needs shade, plants, water feature for little kids etc

Leisure Family

8/10

Excellent

09 Jul 2019

LEE HOON

The hotel improved from my previous stay

Although the hotel is getting older but it's better than when it was new. The smell of paint is no longer there and cleanliness of the room and service from the staffs improved. It's nearby a big mall just 5 mins walk. It's convenient.

10/10

Exceptional

04 Jul 2019

Verified traveler

Excellence in all aspects

8/10

Excellent

01 Jul 2019

Syuhada

Green building

Leisure Family_with_children

10/10

Exceptional

30 Jun 2019

Verified traveler

Good service and easy to going anywhere coz near the shopping mall

Business Friends

8/10

Excellent

29 Jun 2019

Verified traveler

Pillow should have more choices

Business_and_leisure Family

10/10

Exceptional

24 Jun 2019

MuhammadSuffian

Center of Kuantan town plus close to shopping malls.

Business Family

10/10

Exceptional

23 Jun 2019

Muhammad

I have pleasant stay at zenith hotel.

Friends_and_family Family_with_children

8/10

Excellent

19 Jun 2019

Verified traveler

Strategically located and within amenities and conveniece.

Business Friends

4/10

Poor

17 Jun 2019

want-5-stars

Have been staying at Zenith since 2013 whenever we visited Kuantan on an annual basis. It all started off very good. Unfortunately it has deteriorated at an alarming rate since then. On our last stay there in June 2019, we noted the following: lots of mould around the sink, bathtub and shower room silicon seals. Toilet sink trap and toilet bowl seat hinges were eroded and dechromed. Shower head for rain shower full of scales, likewise shower door was full of scales. The wallpaper in the room was peeling off. No skirting between the carpet and wall and no trimmings between the ceiling and wall. Lots of bare painted concrete. Very rough presentation. TV channels available was very limited, in this day and age where most people have Astro at home, this was a big disappointment. The swimming pool was dirty and many patrons were in the pool with T-shirts on. Also saw a toddler in the pool without any swimming nappy on. As for breakfast, same menu since 2016 at least. Nasi lemak, mihun, mi goreng, roti canai, rendang, bubur nasi, kuih.. you get the picture. All local street food essentially. Not even a slice of bacon to be found unfortunately. Did raise this issue with the staff on a previous visit that some would expect a certain quallity in the food served in a 5 star (sic) hotel.They did cook up a selection of bacon & sausages for us then but obviously things are back to normal. Staff are not rude but not welcoming either. It is just that they do not seem to be too interested.

Friends_and_family Family_with_children

10/10

Exceptional

15 Jun 2019

Verified traveler

Comfort room and facilities, good staff

Leisure Family_with_children

8/10

Excellent

12 Jun 2019

Verified traveler

The place is a walking distance to the mall. Room is very lovely and spacy.

Leisure Partner

10/10

Exceptional

08 Jun 2019

Verified traveler

Very good service

Leisure Family_with_children

6/10

Pleasant

06 Jun 2019

Dr.Shaheen

I have been staying in Zenith Hotel for almost past 10 years. Unfortunately year by year I can see their services has droped to somehow unbearable condition.
In my recent visit, i found a toy which was left behind by the previous guests ( luckily it was not a used baby diaper) , the safety box was still locked, the Wifi inside the room does not function, housekeeping forgotten to put hairdryer inside the room, and for the room of two guestes there was only one set of toothbrush ( previously there were always two).
I have reported all these issues to the shift manager Ms.Shafiqa ( as she had introduced herself) on 5/June 2019 at 10am. Her reaction was really unprofessional as she just laughed rather than apologized
I think Zenith needs to provide more customer service for its staff as the difference between a five start hotel and B&B is service and paying attention to details.
Thanks.

Friends_and_family Family

10/10

Exceptional

02 Jun 2019

Verified traveler

good value for money...

Friends_and_family Family_with_children

10/10

Exceptional

01 Jun 2019

Verified traveler

Complete amenities

Leisure Self

10/10

Exceptional

31 May 2019

Verified traveler

Singgang Ulam Budu

Amazing

Family

10/10

Exceptional

13 May 2019

Shah

Shah

Very Good Place To Stay..Near To Mall And Business Centre..

Family

10/10

Exceptional

11 May 2019

Verified traveler

Large room, was pleasantly surprised. Had a good buffet dinner.

Business Self

8/10

Excellent

09 May 2019

Verified traveler

Comfortable hotel and close proximity to centre of town. Privacy ensured. I love the bathroom (shower & bathtub)

However, the buffer wasn’t to my expectations. Same typical spread as what I had previously. Seems like no new changes in the menu (only very few changes) Good for short term stay, but you may consider just staying here and eating out.

Leisure Partner

10/10

Exceptional

05 May 2019

Iliya

Everything is almost perfect. Please don’t skip the breakfast because it is so awesome.

2/10

Poor

03 May 2019

WOON

The key system is terrible problematic, this is my 3rd time facing problem that the door not accessible even just right after checked in.

Business Self

10/10

Exceptional

02 May 2019

CHUAN HIN

THE BEST HOTEL IN KUANTAN

amazing hotel in KUANTAN, it's the BEST hotel in this area. the buffet breakfast is so NICE, food is very delicious. opposite is big SHOPPING mall.

4/10

Poor

02 May 2019

Muhammad Rafieudin

Kualiti lama dan tak peka kerosakan bilik

Lampu meja rosak, lampu bilik malap, suis pun jauh dari katil nak caj telefon, tak standard hotel 5bintang. Sama macam standard 3 bintang!

Family

10/10

Exceptional

28 Apr 2019

Verified traveler

cityview, luxurios

Leisure Family_with_children

8/10

Excellent

27 Apr 2019

Verified traveler

for overall about the room and facilities...i'm very satisfied much...and i'll give high rate for this hotel...just one thing , the hose at the toilet got leaking...eventhough its just a small matter...but still that will affect your customer review.

Friends_and_family Partner

2/10

Poor

26 Apr 2019

Iskandar

City hotel with nice n manimalis deco. Situated at easy to find place and near to town main shopping complex.

Business_and_leisure Self