Name: Arsma Hotel
Address: 970 No.68 Bo-Ai Street, Hualien City, 97047, TW

8/10

Excellent

07 Jul 2026

Peng Cheau Patrick

Convenience. Nearby night market and many shops nearby

Self

10/10

Exceptional

02 Jul 2026

JINGLE

Great spot

Family_with_children

10/10

Exceptional

22 Jun 2026

ROBERT

Service could not be better. A really nice hotel, centrally located. Great room, great breakfast

Partner

8/10

Excellent

14 Jun 2026

Brian

Very friendly

Family

2/10

Poor

29 Apr 2026

Hugo

Poor customer service. Wouldn’t stay there

10/10

Exceptional

12 Apr 2026

Traisulee Troy

Fantastic hotel. Great spaciousand comfortable room, and the hotel had many amenities. Free parking, great staff, free snacks throughout the day and a night snack, good quality breakfast buffet with many options. Had a gym and ping pong table room, foosball table, games room with a Switch although we did not play. Also had a darts board however this was under maintainance during our stay which was disappointing. Good location a short walk from the night market and city centre. Very good hotel, especially for the price. Would stay here again.

10/10

Exceptional

29 Mar 2026

Fanjiu

Breakfast has a lot of a choice. Room is very clean and the upgraded parking is easy.

Partner

10/10

Exceptional

19 Mar 2026

Alicia

Clean rooms! Includes amenities like mid-day snacks and tea. Comfortable walking distance from Dongdamen Night Market.

Partner

10/10

Exceptional

12 Mar 2026

YI-CHEN

很好的住宿體驗，爾後出差還是會選擇。
唯一個小缺點，就是浴室免治馬桶前後洗淨都故障無法使用，其他都很好

Self

6/10

Pleasant

05 Mar 2026

Cajer

We booked 2 nights with breakfast via Hotels.com But hotel front desk deny

8/10

Excellent

04 Mar 2026

Mei-Feng

1. 廁所浴室及吹風機非常乾淨、清潔用品及乳液的味道品質也不錯。2.床、枕頭很舒服！3. 早餐不錯！4. 有提供下午茶，但宵夜數量不足。5. 有停車場場（非常重要）、6. 地點好。

8/10

Excellent

04 Mar 2026

Ronald

Centrally located property with a traditional Chinese flair. The rooms are comfortable and well sized. Staff are courteous and helpful. The amenities are good for families with smaller children. The hotel provided us with plenty of complimentary nourishment from Asian style breakfast, to afternoon tea and sweets, and even late night snack.

Partner

10/10

Exceptional

02 Feb 2026

Rong

We stayed here for three nights and had a very pleasant experience overall.
The hotel feels very comfortable, with generously sized bedrooms and bathrooms. As a four-star hotel, it offers complete facilities and thoughtful design, and the interior décor is tasteful and well maintained.

The location is also convenient—only a 5–6 minute walk to the city’s most famous night market, with a large supermarket nearby.

The staff are very friendly and welcoming.
One thoughtful touch we really appreciated was that the hotel provides complimentary late-night soup for guests every evening, which felt very warm and caring.

The only drawback is that the windows in the room cannot be opened at all. I personally prefer to open the windows daily for ventilation, especially in humid climates, so this was a small downside for me.

Overall, this hotel offers excellent value for money and is a very good choice.

Leisure Family

10/10

Exceptional

30 Jan 2026

Rong

We stayed here for three nights and had a very pleasant experience overall.
The hotel feels very comfortable, with generously sized bedrooms and bathrooms. As a four-star hotel, it offers complete facilities and thoughtful design, and the interior décor is tasteful and well maintained.

The location is also convenient—only a 5–6 minute walk to the city’s most famous night market, with a large supermarket nearby.

The staff are extremely friendly and welcoming.
One thoughtful touch we really appreciated was that the hotel provides complimentary late-night soup for guests every evening, which felt very warm and caring.

The only drawback is that the windows in the room cannot be opened at all. I personally prefer to open the windows daily for ventilation, especially in humid climates, so this was a small downside for me.

Overall, this hotel offers excellent value for money and is a very good choice.

6/10

Pleasant

09 Jan 2026

Michelle

Breakfast offerings were great but more fruit and some muesli would be great

Partner

8/10

Excellent

28 Dec 2025

James

Staff were great

6/10

Pleasant

19 Oct 2025

Jonti

It was Average at best.

The staff were very nice, however, we changed rooms 3 times due to issues of Mold and Smell. The first room had broken air vents that had black mold growing inside of them, and the second room had a horrible smell. When we were changed to the second room, it was actually a downgrade into a smaller room with no view and although I alerted the staff about this they insisted it was the same size and rate. That smaller room had a horrible smell and so I went back down to complain and asked for a refund, as I was ready to go find a different accommodation. They refused to refund me and then offered me an \"upgrade\" on the room which was exactly the room I had originally booked but a few doors down, which had mold as well just less of it in the vents and luckily no smell. (They did not offer me that room first because they said they were fully booked... clearly not true). Regardless we accepted the 3rd room because we were not willing to fight anymore and were exhausted from driving. The breakfast was great and the service of the staff for breakfast was exceptional. The head of the restaurant who seated us showed us around and she went out of the way to give us recommendations for the cuisine as we were not familiar with all of the offerings. All in all the staff did try their best working with what they could, and we did not feel as if they had ill intentions. SO, although the hotel is listed as a 4 star, I would suggest staying elsewhere for the same price or less (many options).

Partner

10/10

Exceptional

08 Oct 2025

Pegan

The property is beautiful. It is very close to a dongdamen night market. Also, it was safe to walk back to hotel from market at night.

Leisure Family

8/10

Excellent

01 Jul 2025

Pamela

Nice hotel with a 70s feel. Clean and very friendly staff.

Leisure

10/10

Exceptional

09 Jun 2025

Chatvimol

I’d give 10/10 for this hotel. The services and cleaners are amazing. My room is really nice. I can see the ocean view and the town from the window. Breakfast was amazing too. The location is really quiet, walkable to the town, really close to the night market and bus stop too.

10/10

Exceptional

27 May 2025

Shu

Very spacious hotel room. Very nice breakfast. Love it.

8/10

Excellent

18 Apr 2025

Muriel

Rooms were good size. Staff were friendly and helpful. Towels were a little worn. We stayed in our room till after 12;00 noon and requested room clean up but no one came to clean the room.

Leisure

8/10

Excellent

09 Feb 2025

Richard

The hotel is under renovation in some areas. We had a good stay at the hotel.

Leisure Family

10/10

Exceptional

15 Jan 2025

Wei Yun

非常好的體驗，雖然很多地方都在整修，但飯店很貼心的延長下午茶時間到晚上以作為補償。下午茶的燒仙草很棒，旁邊提供添加的各種豆料也很新鮮。早餐也很棒，有很多當地的特殊小吃。

Friends_and_family Family

10/10

Exceptional

04 Jan 2025

Cindy

We had a wonderful stay at the hotel!
The staff were so welcoming when checking us in and always welling to help. The room was new and clean! We loved the breakfast. A lot of good Taiwanese options. They also offered free afternoon tea and midnight snack. The hotel was within 5 minutes walking distance to night market. Highly recommend!

Leisure Family

10/10

Exceptional

20 Oct 2024

QIUPING

It’s a nice hotel in a very good location. The staff are super nice and helpful

Friends_and_family Friends

10/10

Exceptional

09 Apr 2024

Allison

Great stay - worth it

Very nice stay in the suite with a delicious breakfast. Unfortunately the earthquake cut our stay short, but they were so accommodating and made sure we were taken care of. What a terrifying thing for the staff to navigate - they were wonderful. I fear the hotel had significant damage and hope they will be able to reopen.

Friends_and_family Family

10/10

Exceptional

17 Mar 2024

Winnie

The room is huge and clean!

Leisure Family

10/10

Exceptional

11 Mar 2024

Mei Kuan

Room is spacious and clean. Walking distance to Dong Da Men night market. There is a wide variety of choices for breakfast. Strongly recommended place to stay.

Leisure Family

8/10

Excellent

26 Jan 2024

Verified traveler

service was excellent. Staffers were polite and helpful. Only thing was the carpet was old and worn off. Need upgrade

Friends_and_family Family

10/10

Exceptional

10 Jan 2024

Dong

Great location with walking distance to the night market and beach. We enjoyed the breakfast. There were a lot of options and it was really great. Kids commented it's one of the best. Also really appreciated that hotel provided the biking service, we had opportunity to bike around. that was nice too. Wish they could tell us that they do provide shuttle service to train station but need lead time.

10/10

Exceptional

02 Jan 2024

Patricia

Good Breakfast (wide selection)
Short walking distance to Luodong night marke

Leisure Family

10/10

Exceptional

16 Dec 2023

Elaine

The hotel has exceeded my expectations. It is clean, well maintained and has a good spread of breakfast. It is also very accessible to the night market. Highly recommended. I'll choose this hotel again if i come to Hualien.

Leisure Family

10/10

Exceptional

04 Dec 2023

John

Staff was most polite and helpful. I enjoyed my stay.

Leisure Self

8/10

Excellent

18 Nov 2023

Kerri

Handy location, friendly staff, fantastic breakfast. The property is getting run down inside, carpets all need replacing as they are a bit smelly, and there is mould on the bathroom ceiling coming through.

Leisure Partner

10/10

Exceptional

17 Nov 2023

IHUNG

房間寬敞乾淨舒適
入住退房都很迅速
早餐食材豐盛
中式為主部分西式
還有融入當地早餐
服務人員都很熱心
美中不足的是
當餐盤上的食物還沒送到

Self

8/10

Excellent

11 Nov 2023

Lin Fang

Air condition control is not user friendly.

10/10

Exceptional

22 Oct 2023

Shing Yee

Arsma was one of 6 hotels we booked for this trip, and so far everyone loved Arsma the most, wondering why didn't we stay with them for longer.

Check in was swift, and the team was very hospitable

The rooms were large and comfortable with all necessary amendments, water pressure to the shower was amazing (perfect for after a long day walking in Tarokko).

Breakfast was wonderful as well with lots of local food to try, for coffee drinkers, they provide 2 kinds of coffee - brewed coffee and a pretty decent coffee machine.

The supper provided comes in take away container where each room is given 2 vouchers - 1 voucher is entitled for 1 item. I'd say the supper was not for everyone tho I enjoyed it.

Didn't manage to check out their other facilities so won't comment on those.

All-in-all, Arsma is a great place to stay with reasonable charges. Will recommend and return to this property every time I'm at Hualien.

Leisure Family

10/10

Exceptional

02 Aug 2023

claus

This hotel feels luxurious. The beds are large, the linen looks expensive, and the staff is attentive. Convenient parking underneath hotel

Leisure Family

8/10

Excellent

20 Jul 2023

Hueyhwa

Nice place and good service include breakfast n night desert

Location is cool and in city

Business_and_leisure Family_with_children

2/10

Poor

02 May 2023

Roberto

The closet in my room smelled as if a dog had relieved itself - pretty awful, I left several days early despite pre-pay. The whole room was dark and smelly, dirty/old carpet, old drapes.

Leisure Self

10/10

Exceptional

01 May 2023

Verified traveler

Parfait )!

Leisure

10/10

Exceptional

20 Apr 2023

Verified traveler

很棒

早餐很好吃床很好睡房間及浴室乾淨空間大

Friends_and_family Family

10/10

Exceptional

15 Feb 2023

Verified traveler

Wonderful stay

It’s surprisingly good, from friendly staff to great breakfast buffet to nightly snack bar. The proximity to the night market is a big plus. Just a wonderful stay!

Friends_and_family Family

2/10

Poor

06 Feb 2023

Tiffany

Very dirty. Old. Overpriced.

Leisure Family

10/10

Exceptional

17 Jul 2022

John

Much better than expected. Excellent concierge services

Leisure Family

10/10

Exceptional

17 Apr 2022

CHIHYI

比預期好的住宿體驗

房間大早餐豐盛附設停車環境安靜服務人員臉上有笑容

Friends_and_family Friends

10/10

Exceptional

14 Mar 2022

Ingrid

Front desk staff was very courteous and helpful, I appreciate the great service.

Leisure Self

10/10

Exceptional

24 Feb 2022

WANCHEN

服務態度非常好

櫃台服務人員與門口接待先生都非常的親切與耐心說明

Partner

10/10

Exceptional

10 Jan 2022

huili

花蓮漫遊記

房間的腳踏墊踩起來很舒服，可惜詢問沒有現貨所以沒辦法買到。

Friends_and_family Friends

10/10

Exceptional

18 Nov 2021

Weisung

The staff is great. Great location.

Leisure Family

10/10

Exceptional

15 Nov 2021

Po-Chi

各方面都在水準之上，但地下停車場處廚餘味稍重，雖不影響住宿體驗但能改進更好。

Friends_and_family Family

10/10

Exceptional

12 Oct 2021

YONG HAN

舊天祥劇院翻修之新裝潢飯店

衛生，舒適，員工服務態度，跟舊古蹟的文化連結，都非常好。

Partner

10/10

Exceptional

29 Aug 2021

YI WEI

雖然有點年代的飯店, 但在設備及環境的維護還是有一定的水準. 早餐部分某些品項也是在其他飯店沒有看過的. 已經列入口袋名單中.

有點美中不足的是房間或是樓層間的味道, 不知道是用的清潔劑還是芳香劑問題? 孩子及我都覺得很像當年去長照機構探視家人時的味道.

Friends_and_family Family

8/10

Excellent

08 Sep 2020

Xiangyan

its ok

its decent considers the area

Friends_and_family Family

8/10

Excellent

05 Dec 2019

Peter

Satisfied

Hualien is basically a sleepy town with not much to offer. The night market , near the hotel is well represented with food stalls and vendors. Taroko Gorge which we wanted to visit was about 50 minutes away. Arsma Hotel served our itinary well. Breakfast was decent and rooms were clean. Staff was helpful and polite.

Friends_and_family Family

10/10

Exceptional

01 Dec 2019

B&T

Good location. Friendly staff. Great breakfast buffet! Spacious room. Property is older but clean.

Friends_and_family Partner

10/10

Exceptional

03 Nov 2019

Verified traveler

Modern facility but breakfasts could be more US friendly

Friends_and_family Family

10/10

Exceptional

16 Jun 2019

Verified traveler

nice location, short walk to night market, 24hr front desk, 12pm checkout with reminder, great customer service and friendly staff

Leisure Partner

8/10

Excellent

11 May 2019

Koo

Near to DongDaMen night foods market. The breakfast was good. The room is spacious and clean.

Leisure Family

8/10

Excellent

08 Apr 2019

Daniel

Hualien stay

The hotel was very nice. I think the only negative was that the room smelled like stale cigarette smoke when I first entered. It was a nice room with a view of the ocean. The staff was very kind and helpful. The breakfast buffet was good. It said it had a gym, but it was only 5 or 6 aroebic machines, no weights to workout. Please don’t call this a gym. The location was good. There is a night market within 5 minutes and several other great sites. It is close to some good restaurants as well.

10/10

Exceptional

24 Mar 2019

Thomas

Perfectly fine

Good basic up-scale hotel

10/10

Exceptional

01 May 2018

Dennis

Excellent stay

The hotel was a great value. Excellent service and amenities for the price. The location is near the night market and also close to many restaurants and shopping. Hualien is an amazing place to visit, Beautiful scenery and a wonderful vibe. Lots to see and do.

Partner

10/10

Exceptional

19 Apr 2018

allan

it was amazing, will come back again

Partner

8/10

Excellent

15 Apr 2018

Mun Keong

Hotel is good but during our stay (just after the annual 5 day holiday), it was rather quiet. They served breakfast but not doing lunch or dinner. However there are lot of eating places nearby.

Family

8/10

Excellent

26 Dec 2017

Verified traveler

Spacious hotel

Our room and bahroom were Huge! Fiod scene a little dull in hualien city, the night mkt and steamed dumplings being the most happening in the vicinity. Hotel staff not Very well informed ~ recommended one eatery and one cultural attraction that were closed when we went there (ie, staff were not knowledgeable about the opening hours)..

10/10

Exceptional

11 Dec 2017

SERENE TEE

central location, spacious room

15min shuttle from the hualien train station. Hotel is located centrally so can walk to the night market as well as do street shopping nearby. The room is spacious and clean. Buffet breakfast is sumptuous too!

10/10

Exceptional

28 Nov 2017

TSEN

Room is big, clean and comfortable. Staff are friendly and helpful. Good location of the hotel. Breakfast is good with variety but the food was cold on our second day despite the breakfast time was just started half an hour ago. The rest of the days breakfast was served hot. We enjoyed our stayed with this hotel.

Family

10/10

Exceptional

11 Aug 2017

Verified traveler

Good location

Excellent

Family

8/10

Excellent

13 Jun 2017

Verified traveler

Good hotel, good location, good stay

Although the cost is relative high compared with other hotels in Hualien, it is value for money. The hotel facilities, environment, breakfast, shampoo, location are worth of it. During the 5 days stay there, the feeling is good.

10/10

Exceptional

29 May 2017

YL

Excellent location and spacious room

Excellent location and convenient to get to night market and city center. Room is spacious and clean. Can't ask for more. Happy to have found this place.

10/10

Exceptional

16 May 2017

Verified traveler

Nice hotel and spacious room and clean. Nice atrium design, near the night market and the beach.

Partner

10/10

Exceptional

10 Apr 2017

FKK

Good Hotel/Well Situated

This hotel is a good choice for a stay in Hualien. Our room was clean and well-appointed. The breakfast buffet was quite good in the downstairs restaurant. The staff was attentive, courteous and helpful in getting us checked in as well as to the local airport when it was time to leave. The hotel is located a few blocks -- and an easy walk -- from Hualien's largest night market, which is a fun attraction even for those not wanting to buy the foods and wares for sale.

10/10

Exceptional

06 Apr 2017

Toby

Best small town hotel,

The only real option, I was very happy with the hotel.

Family

10/10

Exceptional

03 Apr 2017

Linfeng

Very nice hotel

Walking distance to everywhere-shopping, famous restaurants, street food. free private car park in the centre city. very helpful and patient staff, wonderful room facility, especially toilet. plenty choice of breakfast.

10/10

Exceptional

14 Feb 2017

Trevor

Lovely hotel

Room was unfortunately dirty (food on ceiling, smoke smell) but we were immediately given a clean room. Will definitely stay again when in hualien. Excellent location. Safe. English staff.

Family

10/10

Exceptional

16 Jan 2017

Verified traveler

Great hotel

This is a great hotel. The staff was wonderful; room on the 9th floor looked out toward ocean. Easy parking. Comfortable room/bed. Amazing shower. This is a great place central to the Hualien area; easy to get to Tarako Gorge for a visit.

10/10

Exceptional

22 Dec 2016

Verified traveler

Lovely breakfast selection

Woke up to a great sunrise and a lovely breakfast buffet which was different over the 2 days we were there. Just next to the shopping and dining streets. Loved the rainbow night market. Excellent hotel in a great location.

6/10

Pleasant

12 Dec 2016

Kirsten

Convenient and clean hotel.

Very very nice hotel with first-class, friendly staff. Our friends booked it for us, we weren't so enthusiastic about the price and would have been happy in a cheaper, simpler place. But the breakfast was amazing, and the staff helped us complete our travel arrangements. Try Open Sesame down Bao'i street for amazing vegetarian food.

Partner

8/10

Excellent

21 Nov 2016

Yoke Chuan

Clean and convenient

The stay is good! Room is simple and well equipped. Great service.

Partner

8/10

Excellent

19 Nov 2016

S

Very nice quite hotel

Very nice comfortable hotel, located near night market and shopping street.

10/10

Exceptional

19 Oct 2016

IP

Great staffs

Staffs are exceedingly kind and caring. Can't ask for more!

Partner

8/10

Excellent

08 Sep 2016

mark

Nice hotel

Situated in a quiet part of town, comfortable beds for a good night's sleep, 5 minute walk to night markets and shopping area if you need to shop, staff very friendly and able to give information in English which helps us a lot.

8/10

Excellent

03 Jan 2016

Verified traveler

Very helpful staff

Very helpful staff who patiently translated anything we needed by using Google. This was valuable when you cannot use Chinese characters yourself.

Partner

10/10

Exceptional

25 Dec 2015

Jayne

Fantastic hotel in this fab location

From being picked up from the train to every aspect of our stay the staff were really amazing and helpful.the hotel is new and our room had a beautiful view across the rooftops to mountains and beach,awesome room! The area has great food,markets,shopping . Was very happy with 2 nights here would totally recommend

8/10

Excellent

02 Dec 2015

FLORENCE

Nice and comfortable stay

Booked 2 rooms for 7 pax (2 double beds). Rooms are new, clean and comfortable. Location is good, 5 mins walk to the city. All the hotel staff are courteous and friendly. Breakfast is okay. The only minus is that there is no place to put our shampoo in the shower area, have to put them on the floor.

Family

10/10

Exceptional

17 Nov 2015

Charon

great hotel at great value

Comfortable and pleasant stay at the hotel. Room was spacious. Had everything we need including a state of the art remote control toilet bowl. You have to see it to believe it. Staff was warm and helpful. Couldn't ask for more.

Family

8/10

Excellent

20 Oct 2015

Verified traveler

Clean, spacious room. Breakfast provided a good mix of options

8/10

Excellent

11 Oct 2015

Manuel

Very nice place. The family rooms are very spacious and the hotel personnel really go out of their way to help you. Their recommended taxi for a tour was spot on.

8/10

Excellent

07 Jul 2015

Verified traveler

great staff great location

Very helpful with our tour and helping us find our way around.
Thank you to everyone. I would recommend this hotel

10/10

Exceptional

03 Jul 2015

shaohus

Nice stay at Arsma in Hualien

Hotel staff are very welcoming and courteous. The service is very good.

4/10

Poor

28 Jun 2015

bee teng

Poor breakfast and service

Family

10/10

Exceptional

26 May 2015

Verified traveler

Great Hualien hotel!

Fantastic hotel! Breakfast had a great mix of western and Taiwanese cuisine, and the rooms were spacious and very clean. Location was great - close to the beach, small night market, and city center. Service was top notch with an attentive and helpful front desk.

Partner

6/10

Pleasant

18 May 2015

Verified traveler

OK hotel for a stopover in Hualien

It was a convenient stop in Hualien between Taroko Park and Taipei. The location is central in Hualien and the rooms are spacious. However the breakfast is not very good.

Family

8/10

Excellent

14 May 2015

LILAIN

SIGHTSEEING

GOOD LOCATION

Partner

8/10

Excellent

13 May 2015

MEI TSU

Good hotel

Comfort and clean.

Family

10/10

Exceptional

18 Mar 2015

Cheng-Hsien

I will stay this hotel again next time!

Very convenient ! Service is Great, Location is wonderful very close to the Nightmarket

Family

10/10

Exceptional

03 Feb 2015

Vida

Everything was great ^_^

I took my parents to Hualien, and stayed at this hotel, glad I book this hotel. That are right in the city center, and very convenient for everyone ^_^...definitely recommend to everyone !!

8/10

Excellent

26 Jan 2015

Verified traveler

Great experience. Close to center of town and clean. Seems to be one of the best hotels in town. Bathroom was really good!!

6/10

Pleasant

19 Jan 2015

Verified traveler

Ok hotel close to downtown shops and restaurants

Friendly and helpful staff. Rooms are large but had a bad oily smell.