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The Cardiff Hotel & Spa

Runaway Bay · Jamaica

8 Riketts Ave.View location

8.4/10Excellent377 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort8.4/108.4
Condition8.2/108.2
Location7.8/107.8
Neighborhood8.0/108.0
Value6.6/106.6
Amenities7.8/107.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Cardiff Hotel & Spa

Situated near Runaway Bay's stunning beaches, The Cardiff Hotel & Spa offers a relaxing getaway. A short walk takes you to Runaway Bay Beach or Flavours Beach, while Cardiff Hall Beach and Ocean View Beach are just a mile away.

Indulge in massages, body treatments, and facials at the spa, or enjoy the outdoor pool and fitness center. The resort's 56 guestrooms feature private furnished balconies, refrigerators, iPod docking stations, and flat-screen TVs. Enjoy local and international cuisine at Isabella's restaurant and bar, or order room service.

A complimentary full breakfast is served daily. Additional amenities include complimentary Wi-Fi, concierge services, a business center, and free self-parking. Airport shuttle service is available for a surcharge.

Read more about this hotelShow less

With a stay at The Cardiff Hotel & Spa in Runaway Bay, you'll be within a 15-minute walk of Runaway Bay Beach and Flavours Beach. This beach resort is 14.1 mi (22.7 km) from Dunn's River Falls and 16.1 mi (26 km) from Turtle Beach.

Stay in one of 56 guestrooms featuring flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Green Globe Noise-free rooms not guaranteed Professional property host/manager Pets not allowed Service animals not allowed

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
    • Children may not be eligible for complimentary breakfast.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Early check-in fee: JMD 9600.00 (subject to availability)
    • Late check-out fee: JMD 9600.00 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    French

Nearby attractions

Runaway Bay Beach 1 km / 0.6 mi
Flavours Beach 1.1 km / 0.7 mi
Cardiff Hall Beach 1.7 km / 1.1 mi
Ocean View Beach 1.7 km / 1.1 mi
Salem Beach 4.3 km / 2.7 mi
Green Grotto Caves 6.9 km / 4.3 mi
Puerto Seco Beach Park 9.5 km / 5.9 mi
Puerto Seco Beach 9.7 km / 6 mi
Discovery Bay United Church 10 km / 6.2 mi
Cranbrook Flower Forest 12.1 km / 7.5 mi
Priory Beach 12.5 km / 7.8 mi
St Mark's Anglican Church 13.3 km / 8.3 mi
Seville Great House 14.2 km / 8.8 mi
Our Lady of Perpetual Help Roman Catholic Church 14.3 km / 8.9 mi
Maima Seville Great House & Heritage Park 15.1 km / 9.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2006
  • Number of floors (main building): 2
  • Annexe (s): 3
  • Number of floors (annexe): 2
  • Single rooms: 16
  • Double rooms: 40
  • Junior suites: 12
  • Suites: 12
  • Accessible rooms: 6
  • hotel
  • American Express
  • MasterCard
Show 51 more facilities & services
  • Visa
  • City centre
  • Nearest Bus / Metro Stop
  • Beach
  • Golf course
  • Check-in hour
  • Check-out hour
  • Mobile phone coverageExtra charge
  • Secure parking
  • Airport Shuttle
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • Medical serviceExtra charge
  • Bellboy service
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Newspaper stand
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Bar
  • Restaurant: 1
  • Non-smoking area
  • Highchairs
  • Poolside snack bar
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • PhotocopierExtra charge
  • Business centre
  • Outdoor freshwater pool: 1
  • Sun loungers
  • TV lounge
  • MassageExtra charge
  • Spa treatments
  • Hairdressing salon
  • Breakfast
  • À la carte lunch
  • Set menu lunch
  • À la carte dinner
  • Set menu dinner
  • Special dietary options
  • Minimum check-in age: 18
  • Fitness
  • GolfExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about The Cardiff Hotel & Spa

8.4
Excellent
377 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
8.4 /10
Condition
8.2 /10
Location
7.8 /10
Neighborhood
8.0 /10
Value
6.6 /10
Amenities
7.8 /10
100 reviews shown
8/10
Excellent
21 Jul 2026
Mr Cassius
The staff were great, this is a wonderful getaway spot for a small family or group, its very quiet and clean but the spa and the pool was out of order
Security was professional and welcoming
8/10
Excellent
21 Jul 2026
Naomi
Food was good, staff was very friendly, just think they need to keep a tighter security.
Family_with_children
10/10
Exceptional
07 Jul 2026
Verlene
The hotel is amazing. The pictures on the site does not give the true essence. It's stunning. Clean fresh rooms. Excellent lighting.
The staff are amazing extremely polite and friendly and very welcoming.
Unfortunately we only had breakfast, however that was 10/10....
Can not wait to return. Yiu will not be disappointed.
Friends_and_family Family
6/10
Pleasant
06 Jul 2026
Daniel
Nice breakfast
Self
10/10
Exceptional
03 Jul 2026
Sandra
This resort serves as a training facility for students in the hospitality industry and what a fantastic job! The staff was amazing, always willing to go the extra mile to ensure you are comfortable. A hearty Jamaican cuisine is served for breakfast. The pastries are fantastic! Not overly sweet and extremely tasty. The pool is clean and well maintained. However, the rooms are a bit dated and there is no entertainment. If you expect a high-end international experience this may not be your best option, but if you’re interested in experiencing an authentic Jamaican interaction, consider visiting. It’s always heartwarming to know that I am able to contribute to the advancement of the Jamaican community and get such a positive experience in return. A win win situation! In general, it was a good experience and I intend to return.
Family
8/10
Excellent
30 Jun 2026
Kertis
Everything was good
Self
10/10
Exceptional
21 Jun 2026
Carmen
It will be beneficial to specify that the property is not a beachfront property and that there is a shuttle service to take you down to the beach as the shuttle service is available only from 9:00 am to 4:00 pm. Any times outside that window, you are on your own.

That is the only thing I would suggest .
6/10
Pleasant
18 Jun 2026
Sonya
The breakfast was good but needed more of a selection. It would have been nicer to eat in piece without cats surrounding you while you’re trying to eat. The rooms are outdated. The pool is too close to the outside dining area, need a more private area for a pool.
Partner
8/10
Excellent
17 Jun 2026
Paul
The beach is not on the doorstep! The hotel provide a shuttle bus. 10am-4pm.
The hotel is up a steep hill.
Most staff were helpful.
The basement bedrooms were clean but smelt damp.
Breakfast was amazing. A property 3 course Jamaican breakfast.
Good location
Air conditioning worked well. good size bedrooms work two queen beds.
8/10
Excellent
03 Jun 2026
Marcia
Ii gave this property a 4.5 stars because the cable and the phone was out the whole time I was there and apparently had been out since Hurricane Melissa.
Self
8/10
Excellent
01 Jun 2026
Roxann
Practical. Useful for getaway work
Partner
8/10
Excellent
28 May 2026
Tracey-Ann
Affordable and nice place to be. You get your money's eorth and the staff and trainees are usually friendly and helpful. The food is delicious. However, dining can take longer than usual, especially if it's a la cart service. The Kitchen needs to do better with the time frame for serving meals.
Family
8/10
Excellent
27 May 2026
Nicola
This is our second time at the Cardiff and I returned because of the amazing property, service levels and staff that we experienced. They did not disappoint second time around as well and we will definitely be back. Great job Cardiff Team!
Friends
10/10
Exceptional
21 May 2026
Ingrid
Great stay will return. Nice views
Partner
10/10
Exceptional
17 May 2026
Christine
Loved it here and it felt like a home away from home. Hospitality was a 10/10.
Partner
10/10
Exceptional
15 May 2026
Aaron Daniel
The breakfast and service from all staff was very exceptional!
We hope to make another trip and we hope to make The Cardiff Hotel & Spa our home away from home again!
Family
6/10
Pleasant
14 May 2026
Tamara
We spent 1 night and I believe staying here was value for your money as bfast was included. there was one issue which I highlighted to the Team. The workers (students) were all very helpful. The breakfast was awesome. The space was quiet and and very well kept.
Friends
10/10
Exceptional
12 May 2026
Juliet
Food portion sizes are amazing. Rooms cleaned daily. Staff are welcoming and well mannered.
8/10
Excellent
12 May 2026
Carleen
Great breakfast menu. Polite and helpful staff
Family_with_children
10/10
Exceptional
11 May 2026
Shaneik
Everything was a mazing! Nothing bad to say
Partner
8/10
Excellent
08 May 2026
Joan
Yes
Friends_and_family Family
8/10
Excellent
08 May 2026
Nichole
yes
Partner
10/10
Exceptional
04 May 2026
Richard
Great setting and view. Rooms and facility old but relatively clean. Breakfast was great but dinner was pretty bad. Would definitely return but not eat dinner on site.
Partner
10/10
Exceptional
29 Apr 2026
Lovetta
Cardiff was excellent to me. the food was great the customer service was out if this world excellent. No where in Jamaica have i gotten such great customer service. i enjoyed my stay and planning to do it again in december when i visit.
10/10
Exceptional
27 Apr 2026
Wesley
Beautiful
8/10
Excellent
25 Apr 2026
Romaine
Breakfast was good, the room needs a bit of “updating”. The television in my room didn’t work, the wifi barely stayed connected
Partner
6/10
Pleasant
24 Apr 2026
Nicola
The room was okay, unfortunately, there were roaches in the bathroom and the room. The television was not working, and the telephone line was down. It would be nice if we were informed of all these inconveniences beforehand, rather than at the front desk upon arrival.

The staff was very friendly and helpful, and the food was great!
Partner
8/10
Excellent
21 Apr 2026
Jacqueline
Cardiff's ambience was tranquille and relaxing. The food portions were ample and delicious.
Self
10/10
Exceptional
16 Apr 2026
Shana
Spacious clean air conditioned room. Buffet breakfast was delicious. Friendly and helpful staff. Grounds of the property were clean and perfectly maintained.
Free shuttle to the private beach.
Ambience at dinner in the evenings was superb 👌.
Family
10/10
Exceptional
15 Apr 2026
Tracey-Ann
Food is usually delicious. Rooms are decent size, clean and sufficient AC. Only issue I had this time was the toilet being lazy to flush. Had to flush a few times and I forgot to report it.
Family
10/10
Exceptional
15 Apr 2026
keisha
I stay there with my two kids during spring break in March. The staff was excellent. The food was excellent. I will return again.. shout out to the staff at the check-in desk.
Family_with_children
10/10
Exceptional
12 Apr 2026
Padmoutie
Yes the breakfast was always fresh, mostly local and very tasty.

AC worked perfectly. Room was nice and cool.
6/10
Pleasant
05 Apr 2026
Aretha
The food was good and fresh.
10/10
Exceptional
03 Apr 2026
Deneille N
I loved this property, breakfast and bar staff was great. I came in a bit early but check in was smooth. Very close to the beach. I stayed one night with my husband and my toddler. My toddler enjoyed the swing, the fish, the views and he loved the peacock. My partner and I enjoyed the outside seating and the garden. Btw for a small hotel I loved the amenities and the complimentary drinks.
4/10
Poor
03 Apr 2026
Owen
Overall the staff was good, with a few stand outs being great. However, my stay was not entirely pleasant, TV did not work and was not fixed as promised. Even though there is an abundance of workers, most didn't seem to know what was going on. Breakfast was good and the grounds are kept but that too causes you to endure excessive noise ALL day long! Also housekeepers are intrusive and rude, one lady was really nice. I would not stay here again or recommend anyone else do so.
Partner
10/10
Exceptional
02 Apr 2026
Evonne
Breakfast menu was beautiful. You had lots of choices between Canadian food to their Jamaican dish every day air-conditioning kept us cool all day. Staff were wonderful very pleasant. Very kind knowledgable what I stay there again yes 100% good place to stay.
Self
4/10
Poor
22 Mar 2026
Latiene
This hotel was the worst experience. I got food poisoning from the breakfast parti. The room was located right out side of the main road so it was LOUD! The censor in the bathroom kept going out. If you could afford to, stay somewhere else.
Self
10/10
Exceptional
20 Mar 2026
Hopeton
Did not use the pool or spa.
10/10
Exceptional
20 Mar 2026
Hopeton
Breakfast was excellent and provided a lot of options.
Partner
10/10
Exceptional
27 Feb 2026
Molly
Loved the vegetable gardens, the friendly staff and our spacious clean room with our very private balcony. Good food and lovely grounds as well as seeing the resident peacock at meals made our stay very special. So happy not to be at one of those 5star all inclusives.
Partner
10/10
Exceptional
27 Feb 2026
Allison
Staff was pleasant and welcoming. The buffet breakfast was great, the Jamaican breakfast was excellent! Room was clean and balcony view very nice to have lunch on the patio.
Partner
6/10
Pleasant
27 Feb 2026
Bernard Lee
So far, I have.

No cable TV-TV is completely out of use advertised as part of the Complementary entertainment in the room I booked. But was not able to use it at all.

Inconsistent hot water - water not always warm/hot run by solar power.

Misleading perception of the buffet breakfast all you can eat. Buffet breakfast was not available as advertised was told due to the low capacity of guests, which is not supposed to limit a buffet breakfast this meant limited items that couldn't be ordered, ordering and receiving the breakfast took soo long at times up to 30mins from on the menu. One of the days I was told I could not have an omelette with my breakfast. Due to other items I ordered. Was told I would have to pay extra for eggs.

Complementary drinks-it was advised upon check-in the complementary water, soda, and beer will be replenished every 2 days in the room fridge. We stayed 4 nights 5 days and had to ask for the drinks to be replenished it was not provided otherwise.
Partner
8/10
Excellent
26 Feb 2026
Michele
The Cardiff Hotel was built on a hillside away from the main road. I started every morning was started with an amazing breakfast.
Self
10/10
Exceptional
22 Feb 2026
Shane
Great staff, and good overall experience.... i love how close it was to everything. Beach, food, store
8/10
Excellent
19 Feb 2026
Simone Stephanie
I was thoroughly impressed with the cleanliness of the room and the exceptional service provided by the staff. The grounds were also well-maintained. However, I deducted a star because the property, particularly the guest rooms, is in need of renovation. Nevertheless, it's a wonderful place to stay.
Partner
8/10
Excellent
17 Feb 2026
jennifer
Staff was nice, the view was great . Food was okay , Room was clean but I would've prefer a higher level room
Self
10/10
Exceptional
12 Feb 2026
Wynsum
The food was excellent!
Business_and_leisure Self
8/10
Excellent
10 Feb 2026
Luke
Staff were great, room clean overall great place to stay.
Leisure Family
2/10
Poor
03 Feb 2026
Yolanne
No hot water for 2 nights and a.m. of our living the island. Room service breakfast was better than walking to breakfast area and actually hot. They took 30mins just to bring breakfast to the table and the order was incorrect and cold.

Wont be back..
8/10
Excellent
02 Feb 2026
Evett
Clean room, and breakfast was great.
4/10
Poor
26 Jan 2026
Shirley
The room and bathroom was not great, toilet, shower head and faucet need to be changed. The tub ma has mildew.
10/10
Exceptional
25 Jan 2026
Gloria
Courteousnesses, helpfulness and kindness
10/10
Exceptional
10 Jan 2026
Wilford
Room was clean. However a palm tree was growing in front of the patio
Leisure
4/10
Poor
09 Jan 2026
Tiyana
The room has no roof light. The staff (operation manager) lack support and made me along with other guests feel like we were an inconvenience interrupting his day.
Leisure Family
6/10
Pleasant
06 Jan 2026
Lisa
No internet because of the storm but it should’ve said that when I booked it. The beach is a bus drive away but the advertisement makes it look like it’s a beach property. There was no bath stopper for me to take a bath. And the phone in my room would not let me call the front desk.
Leisure Partner
10/10
Exceptional
06 Jan 2026
Bruce
Everything went well
10/10
Exceptional
06 Jan 2026
Andrea
Food was good. Rooms were great. Place awesome vibe.
Friends_and_family Family
8/10
Excellent
03 Jan 2026
Aikens
Secluded, safe and quiet
Business Partner
8/10
Excellent
03 Jan 2026
tyece
The room was clean l. The staff were ok
8/10
Excellent
01 Jan 2026
Diana
Breakfast was great.
Leisure Family
10/10
Exceptional
31 Dec 2025
Judith
Yes
Leisure Family
10/10
Exceptional
29 Dec 2025
Lisa
The room was great clean with amenities including a stocked mini fridge. Very courteous, friendly and helpful staff. Spa services had great prices. We looked forward to the Daily breakfast that was included in the rate.
Leisure Friends
8/10
Excellent
26 Dec 2025
Lorna
The room was clean and the staffs were very polite
10/10
Exceptional
26 Dec 2025
Sanya
Really surpassed my expectations. The breakfast easily rivaled any all inclusive resort in terms of variety. I would recommend this place to anyone who is looking for a quiet getaway.
8/10
Excellent
23 Dec 2025
Shernette
Yes
Leisure Partner
8/10
Excellent
20 Dec 2025
Audrey
Clean room the air conditioner was wonderful I will go back there
Leisure Family_with_children
8/10
Excellent
25 Oct 2025
Andrene
The room was clean. and very quiet.air conditioner was working great.staff friendly courteous.breakfast good and variety to choose from
Leisure Partner
8/10
Excellent
25 Oct 2025
Kathy-Ann
.My experience was a great one as I was able to do what I wanted comfortably. As a lover of nature I felt relaxed as I walked, lounged and just lavished in the beauty of landscaped palm tree etc. relaxing in the gazebo or just catching up with the staff. The view was breathtaking and I would definitely visit again
Business_and_leisure Self
10/10
Exceptional
29 Sep 2025
Claudette A
I enjoyed my stay . The pastry and food were tasty and made with love.. Friendly pleasant staff, very helpful and polite. My room was clean, comfortable bed . Will definitely return.
Business Self
10/10
Exceptional
14 Sep 2025
Patsy
First time staying here and was very happy. Staff are very friendly and professional. The room spacious and comfortable. Breakfast was plentiful and very good. Thank you.
Self
10/10
Exceptional
31 Aug 2025
Carlene Hayward and Astley
Great customer service. Staff members were very professional. Excellent housekeeping. Ice cold AC, pretty nice view.
Leisure
10/10
Exceptional
22 Aug 2025
Rodrick
The staff, accommodation and food were world class.
Leisure
10/10
Exceptional
21 Aug 2025
Jane
It was a very pleasant change from the massive resorts! I felt well taken care of and safe. The food was also very good.
Leisure Self
8/10
Excellent
07 Aug 2025
Tanketa
Staff was very warm and welcoming.
Leisure Friends
10/10
Exceptional
05 Aug 2025
Marie
Very friendly and helpful staff. Very clean. Food is delicious.
Leisure Partner
8/10
Excellent
20 Jul 2025
Annett Ann Marie
The food was delicious, the staff was very friendly but the room wasn’t soundproof, I could hear the neighbors talking on their phones while I was locked up in my room. Overall I enjoyed my time there. I like the outdoor dining setup also they have a garden with vegetables which I visited daily only wish there was water to water the plants. I have a garden of my own so when I see a garden I always check it out . I love the outdoors. I also eat a lot of mango from a tree near my room.
Leisure Self
8/10
Excellent
14 Jul 2025
Crystal lee
The property is in close proximity to the beach. It provided a family atmosphere this was ver
8/10
Excellent
07 Jul 2025
Janel
took a long time for our food to arrive during meal times
Leisure Family_with_children
10/10
Exceptional
28 Jun 2025
Michael
Excellent characterful hotel with lovely gardens and dining facilities, and plenty of helpful staff. A refreshing change from the formulaic modern hotels that dominate the market.
Leisure Family
10/10
Exceptional
25 Jun 2025
Orville O
If you are a traveler/vacationer who needs to take pictures of your room and enjoy luxurious facilities, then cardif hotel and spa is not for you!

If however, you enjoy and value authentic interactions with seasoned hospitality staff as well as those that are in training then this is the place for you!

The staff are wonderful!

They catered to us like a community caters to it's returning residents.

Brreakfast was of the kind and quality, that even after checking out, we returned the following morning as a walking customer for take out!

Overall i enjoyed the atmosphere and ambiance of the space and will definately be staying there again!
Business_and_leisure Partner
8/10
Excellent
16 Jun 2025
Samuel
The menu was limited no seafood available
Business Self
8/10
Excellent
15 Jun 2025
Tracey-Ann
I liked everything. The only thing missing was nightly entertainment.
Business_and_leisure Self
10/10
Exceptional
13 Jun 2025
John
My fifth time staying there, gets better every time. Will be back soon. John M. Ct. , USA
Friends_and_family Family
6/10
Pleasant
01 Jun 2025
Elaine

Great stay but needs update!!

The hotel staff are extremely friendly and helpful.
The hotel decor is clean but really needs updating.
The are wonderfully natural, with a variety of fruit trees and plants.
Food was really good and authentically Jamaican. Would stay again, but the decor and furnishings need updating
Friends_and_family Family
8/10
Excellent
26 May 2025
Sashawna
Nothing unique just small upgrades since I was last there
Leisure Partner
6/10
Pleasant
25 May 2025
Easton
Nice getaway, suitable prices and convenience of spa.
Leisure Partner
10/10
Exceptional
24 Apr 2025
Janet
Very friendly staff.
Leisure Partner
6/10
Pleasant
24 Apr 2025
Lorraine
Overall beautiful and well maintained property. There was no wifi available all 5 days i was there. I had to leave the room and go to the lobby which was very inconvenient. There was no luggage assiatance and i realized I had to go 2 flights of stairs with a very heavy suitcase. The dogs barking at night was very disruptive. Information is not forthcoming. I had to find out the fay before i left that i could order food from the restaurant outside of the set times for lunch, dinner etc. Coffee is not readily available, I can order room service, however for breakfast i had to find out while i was having service that there is a fee for breakfast to be brought to you. Also there is no f/u with the staff. Every staff that told me \"i will inquire and let you know.\" Never got back to me which was frustrating. I only asked on day 3 if i could have pancakes or eggs for breakfast. There is no catering to small kids not from an island for breakfast. Which if breakfast is included (which is factored into the cost) why do i have to pay extra so my child under age 10 can eat? Ridiculous.
I arrived at 6:30pm for dinner. At 645 i was told they were not ready. 10 minutes later still nothing. Suddenly i saw a guest arrived at the station and was being served. My waiter came back 20 minutes later, to say you can get food from the buffet. I said clearly. You left 45 minutes ago. Awful service. Adding to this I waited almost an hour to get checked in.
10/10
Exceptional
21 Apr 2025
Susan
Had a wonderful stay here.. the food was amazing and the staff was very accommodating and friendly.
Leisure Family
8/10
Excellent
09 Apr 2025
Melton
This is a nice and convenient place to stay. The food was good, portions were satisfactory, and staff was helpful, especially Vladimir.
Leisure Partner
6/10
Pleasant
04 Apr 2025
Camille
The room was huge and clean
However bathroom very old and dated
8/10
Excellent
21 Mar 2025
Denese
The hotel staff was very courteous and friendly. Love, Love breakfast.
Friends_and_family Family
10/10
Exceptional
12 Mar 2025
Kingsley
Vladimir at the desk was great. Our staff interaction was great as well
Leisure Family
8/10
Excellent
01 Mar 2025
Steve
My overall experience was good, staff was very helpful and professional. I enjoyed the meals prepared.
Business_and_leisure
10/10
Exceptional
25 Feb 2025
Wilford
All was excellent
Leisure Partner
10/10
Exceptional
23 Jan 2025
Jewel
Excellent food !
Amazing staff
10/10
Exceptional
13 Jan 2025
Rackell
This was actually our 2nd stay and we loved it.
Business_and_leisure Partner
10/10
Exceptional
29 Dec 2024
Jean

Relaxing and peaceful

We had a lovely time at Cardiff Hotel. The place was clean, and the staff were courteous and helpful. We had hot delicious breakfast every morning of different local foods. We got complementary water and juices every other day. Free beach shuttle took us to the beach. We enjoyed our stay and would go again. I would recommend this hotel to my friends and family. JB
Friends_and_family Friends
10/10
Exceptional
23 Dec 2024
Anne
Absolutely beautiful gardens and friendly helpful staff
Leisure Family
10/10
Exceptional
12 Dec 2024
Vijay
Ok
Business_and_leisure Family

Location & surroundings

The Cardiff Hotel & Spa
8 Riketts Ave., Ocho Rios, Jamaica

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The Cardiff Hotel & Spa

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