Name: Riu Ocho Rios - All Inclusive
Address: Hwy A1 Mammee Bay - St.Ann, Ocho Rios, 4442, JM

Riu Ocho Rios - All Inclusive

Ocho Rios · Jamaica

Hwy A1 Mammee Bay - St.AnnView location

100 reviews shown

10/10

Exceptional

19 Jul 2026

Cheze

The entertainment staff is absolutely amazing. The activities were on point. They ensured to get everyone involved. The entertainment was diverse to meet the needs of guests from all ages.

Food was good. Beach was beautiful. A selection of pools to choose from as well as a waterpark.

This is a great place for families with all ages. Great job Riu! You made my vacation.

Family_with_children

8/10

Excellent

19 Jul 2026

sheila

I brought my 2 autistic children and they absolutely loved the waterpark. I really liked the indoor playground and the fact that I could leave my children in the care of staff for a couple of hours each day to be able to enjoy some adulting time on the resort. There was something for everyone to eat at the buffet. Quality if the food and drinks were above my expectations. The staff for the evening entertainment made the shows educational along with moments of laughter. Most of the staff were friendly. The beach was absolutely amazing. Lots of pools to choose from. I could usually find a chair to sit on at the pool. The downside to this resort is that the rooms are a lengthy walking distance to the main hub. The other downside to this resort is at the lobby to this resort as this was a bit congested with too many people upon arrival. My children had traveled several hours and have disabilities so because they struggle with long day of travelling to then having to wait in a lengthy lineup to checking in, they were having behaviours. They had to be present inordor to have the riu wristband on their wrists. When a lot of people arrive to checkin, luggage is everywhere and the rooms weren't ready by the stated time of 3 pm. I had to place stickers with my room number on my luggage and leave it unsecured in the lobby until my room was ready as there was not a designated room to store luggage securely. This is why I did not give this resort a 5 star rating.

Family_with_children

8/10

Excellent

18 Jul 2026

Tanika

Beautiful property, excellent staff however the bathroom was not efficient with that tight toilet closet and the rooms need carpet on the floor

Family_with_children

10/10

Exceptional

17 Jul 2026

Ewan

👍

Family_with_children

6/10

Pleasant

17 Jul 2026

Adrian M

I stayed at this resort with my family during our vacation July 2026. Overall, the experience was just okay.
The rooms were quite small, and the bathrooms were in poor condition. Our toilet wouldn't flush properly, which was very disappointing.
The food was also hit and miss. There wasn't a lot of variety, and the buffet was consistently disappointing throughout our stay.
That said, the highlight of our experience was the wonderful staff in the buffet. Janet and Kerry- ann were amazing and went above and beyond to provide excellent customer service. Their kindness, professionalism, and willingness to help made a big difference

Family_with_children

10/10

Exceptional

17 Jul 2026

Sharese

Wished there were more late night food options.

Family

10/10

Exceptional

17 Jul 2026

Deshanna

Excellent room service and property. Perfect for family vacation.

Family_with_children

10/10

Exceptional

17 Jul 2026

Donna

Love RIU. The only hotel I stay when I visit

Family

10/10

Exceptional

15 Jul 2026

Eunice

Everything

Family

8/10

Excellent

15 Jul 2026

Auhtumn Shailynn

i loved it, everything was great other than the food. it was definitely hit or miss but wasn’t terrible just wish that there were more options

Family_with_children

10/10

Exceptional

14 Jul 2026

Sharon

The location was perfect. The resort was clean and all the staff was very friendly. Surprisingly, the food and drinks were also good

Partner

10/10

Exceptional

13 Jul 2026

Alexander

Overall very nice. Could be a little more well maintained in some parts, but overall a very good experience

Self

8/10

Excellent

13 Jul 2026

Gabrielle

Everything was a ball. Just three no 24hr room service or service at all. Once 10pm everything food wise shuts down.

10/10

Exceptional

13 Jul 2026

jacqueline

Rooms were clean. Food was great. The staff was great.

Family

2/10

Poor

13 Jul 2026

Raymond

No one cleaned my room for three days until I put in a request through their app. Some of our group had no water to shower or even flush the toilets for three days! Would not recommend.

Family

6/10

Pleasant

12 Jul 2026

Andrea Carole

It was my first time ar Riu, I went to celebrate my birthday with a friend and upon arrival they gave us a king when we requested 2 double however that was granted then they told us no water but will come back by rhe next day,we had to do the old time way of flushing the toilet with the garbage basket by filling with water small amounts of water from shower was running. The food was ok option was there no problem,

10/10

Exceptional

12 Jul 2026

Donna

Great hotel! Spacious and awesome hospitality ❤️❤️❤️❤️

Partner

10/10

Exceptional

12 Jul 2026

Joyce

The rooms were very clean and spacious. The property is right at the beach. Very friendly staff. The best place for a family vacation.

Family_with_children

8/10

Excellent

12 Jul 2026

Ben

I think there is better for the money. Food at the buffet was pretty decent for the price but the restaurants were not good at all. We ended up at the buffet after restaurants being a flop. Also, I think there was a hood rat weekend that was going on while we were there

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Christine

The hotel staff was friendly always willing to help. The food was good, plenty choices to choose from. I only wished there were more local fruits.

Family_with_children

6/10

Pleasant

11 Jul 2026

Nandi

Toilets in all 3 rooms got clogged at some point, roaches in the buffet area, elevators were soooo slow and looked like something out of a Saw movie. Sinks in my room were soooo slow to drain. Hallway and rooms smelt musty and moldy upon arrival.

The staff were great, especially at Riu Land for the kiddies.

Didn’t love that the pool closes at 6pm.

The food was sooo salty.

Family_with_children

2/10

Poor

11 Jul 2026

Sharon R

I had an extremely bad experience. RIU Ocho Rios had plumbing issues in the building that I was in. The staff lied to us about the time frame to get the plumbing fixed. I had to catch water in a garbage bin to flush the toilet. I reached out to staff at Expedia to get a refund with no luck. Second night in my trip, I had to come up with an additional $2,000 to book another hotel. Overall, horrible experience with the Hotel and Expedia customer service.
This issue made the news in Jamaica.
Very disappointing experience overall.

Family_with_children

10/10

Exceptional

11 Jul 2026

Althea

The ambiance was wonderful the dining staff at the st Ann restaurant was exception persons like Renae one of our server made our stay awesome

2/10

Poor

10 Jul 2026

Shawna

This motel was run down and staff was very unfriendly

Family_with_children

2/10

Poor

10 Jul 2026

Noel

Do not book here it’s nothing like they advertise
1. We traveled 12 hours that day to get there no food available we had to wait til 6:30 to get food we were starving
2. Bathroom toilet overflowed first full day couldn’t get it to stop it flooded our whole room it went into the next hotel room down the hallway it took 3 phone calls and talking to 2 maintenance men to help us fix it and clean it up this was over a 2 hour process we used every towel blankets sheets to try to clean it up didn’t help why when we called the 1 st time no response right away
3. Pool area dirty only clean one is by the infinity pool there food and drinks everywhere nobody cleaning up
4.Toilets stopped working had to use waste baskets to fill up water to flush toilet this lasted 3 days for us cause we left on the 3 rd nobody told anyone of the problem til you asked
5.Absolutely no hot water one day had to try to shower with ice cold water
6.Bathrooms by every pool closed for 3 days due to toilet issues
7. Couldn’t use bathrooms by restaurants all closed had to use the lobby bathroom were not every toilet worked on top of that last day no water at all in hotel even in lobby bathroom so nobody could wash hands that is so unsanitary

So if they have no water toilets are broke how were they properly sanitizing our plates cups and silverware?? And why didn’t the hotel accommodate anyone for this
Been to many Caribbean hotels always well taken care of here nothing this was a terrible experience

Family_with_children

6/10

Pleasant

10 Jul 2026

Tamara

I heard so much about Rui so i wanted to see what the buzz about ...I can actually say it may fit some but not for me
First I was given a room so far away from everything
Secondly I was looking forward to the ackee and salf fish because where I live i don't get this everyday to my surprise there was so many bones i could not eat it with pleasure I take pictures my friend and I also complain about this which they say they will look into it...
I pay a lot of money where I could have gone somewhere else for cheaper price and enjoy
Not please at all...

Friends

2/10

Poor

09 Jul 2026

Chukwuemeka

The facility is not willing to help when you run into trouble

Family_with_children

10/10

Exceptional

09 Jul 2026

Sean

The staff made us feel very welcome.

Family_with_children

4/10

Poor

09 Jul 2026

Jennifer Lynn

There was not hot water for shower. Luckily that happened on our last night. We were in the very back of yhe hotel furthest from the lobby so luckily we had running water but most of the hotel you couldn’t use the bathrooms due to no running water, not able to wash hands, flush toilet. We had to go to our room just to use the bathroom.

Family_with_children

4/10

Poor

08 Jul 2026

Erica

I am writing to express my disappointment regarding my recent stay at the RIU Ocho Rios. While I was looking forward to an enjoyable vacation, the experience was significantly impacted by a major issue that remained unresolved for a substantial portion of our stay.
For three days, our room had no running water. As a result, we were unable to shower, use the sink, or properly flush the toilet. We were forced to fill buckets of water in order to flush the toilet, which was extremely inconvenient and unacceptable for a resort of this standard.
In addition to the inconvenience, we were very disappointed by the lack of communication regarding the situation. There were very few updates provided, leaving us uncertain as to when the issue would be resolved. We understand that unexpected maintenance issues can occur, but we expected more proactive communication and accommodations given the circumstances.

Friends

10/10

Exceptional

07 Jul 2026

Atlee

Food was excellent, rooms and property were superclean. Staff very friendly. My only complaint was the slippery tiled floor along the corridors to my room. Had to exercise extreme caution while walking, praying that there were no wet spots.

Partner

6/10

Pleasant

07 Jul 2026

Mohammad Boa

The view from our room was fantastic.

Partner

6/10

Pleasant

07 Jul 2026

Breshaia

The entertainment was very good the food needs to be work on, the room was clean and the cleaning staff was very friendly the kitchen staff at the buffet not to friendly but overall my stay was great. The kids area was wonderful and the staff there was very nice

Family_with_children

6/10

Pleasant

06 Jul 2026

Shannon

We stayed in a family unit with 2 bedrooms (1 king and 2 double beds). The building was across from the water park in an older, not newly- renovated section with NO elevators in the 3 story building. We were luckily on the first floor because it would be horrible to lug suitcases up and down. Room was clean, but the front bedroom was noticeably warmer than the second bedroom. Contacted the front desk, who immediately sent maintenance. Maintenance said that a new thermostat was needed and would be replaced if in stock. Never got replaced, nor were we updated on the status. Food was OK—we’ve had better in other all-inclusive resorts. The best part was the beach, which was HUGE and clean. No issues with obtaining lounge chairs. We didn’t even bother going to any of the pools because we had the best time on the beach!

Family_with_children

2/10

Poor

06 Jul 2026

Jeanette

Staff was engaging and professional. Rios room was smelly and bedding as well as towels were dirty.pool was clean food was ok.walk from your room towards anything was a workout activities were fun

Friends

4/10

Poor

06 Jul 2026

Desiree

3 days no working toilets in the rooms or the property and at times little to no running water as well. Extremely dissatisfying trip and no resolve to this issue.Multiple calls to the reception area for help went unanswered. will never return

8/10

Excellent

05 Jul 2026

Joshua

Toilets were out of order 3 night we stayed. The elevators weren’t working and a lot of stray cats roaming around the pool area.

Family

10/10

Exceptional

05 Jul 2026

Marlon

I got nothing.

Family_with_children

8/10

Excellent

05 Jul 2026

Piejuana

We were impressed by the cleanliness of the hotel all around. The beach is beautiful, the pools were warm and the animation staff is great. They do a good job with keeping all common areas cleaned and well maintained. My biggest issue was the fonctionnality of the restrooms all around : our room, by the pool, in the lobby. I don't know whether it was a water pressure issue, but so many times (too many times) we couldn't flush or even rinse our hands properly. Other than that, staff was nice, we were entertained and the food was as diverse as it was as good. Very grateful for my stay here with my kids.

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

Collin

This will be my 4th stay at the riu and I have to say it was my worst stay. The facility is starting to age and it shows. The food wasn't as good as it nearly is. We did have a server who we tried to sit in her area every morning for breakfast as she was kind and very helpful and our kids loved her. She was the delight of the trip.

Family_with_children

8/10

Excellent

04 Jul 2026

Joseph

Great family vacation. Kids had a blast.
Beach was great with one bar on the beach to

2/10

Poor

04 Jul 2026

Natheer R

I was told that check in is at 3pm. I arrived a 6PM and my room was not ready. The second morning we had no water to flush the toilet and it remained that way until we left the property. The customer service was terrible. The manager was ill prepared in handling the situation and therefore was of no help. The food was salty and the variety was limited. I will never again stay at that property

Family

2/10

Poor

04 Jul 2026

Christopher

No hot water for 3 days. No toilets worked for 3 days. ‘Fresh’ restaurant food was lukewarm.

Family_with_children

10/10

Exceptional

04 Jul 2026

Antessr

Great for families with kids. My son enjoyed the water park. Food was good and the beach is beautiful.

Family_with_children

2/10

Poor

03 Jul 2026

dave

We book 2 rooms for 3 nights with double beds and paid extra 2months in advance when we arrive and check in our both bedrooms are 1kings that’s not even the worst part about it! It’s the fact that both our bathrooms they’re not even water to flush the toilet… we have to go down in the pass to use the hallway washroom that’s unacceptable…. And I deserve a credit for both of my rooms

Family_with_children

4/10

Poor

03 Jul 2026

Darwin

We had no cold water in our room the last two days. It was difficult to shower in just hot water. Also, the toilet stopped flushing as well. The air conditioning could not be set to a warmer temperature. We called maintenance and they said they fixed it but they didn’t. One night we ate at “The Steakhouse” restaurant and the food was terrible. Jamaicans don’t know how to cook steak and the steaks were very thin. Very crowded hotel and Buffett areas. Think Carnival Cruise on land. Won’t be going back to this property, ever…..

Partner

4/10

Poor

03 Jul 2026

Michelle A

The two stars is solely based on wheelchair accommodations. I contacted the hotel when I booked to ensure it was handicap friendly. The receptionist/security assured me we would be able to access all areas of the resort with a wheelchair PROVIDED BY THE RESORT. That was a LIE. We were not provided with a wheelchair the entire five day trip. During check-in my mom waited in the lobby for four hours (NO EXAGGERATION) and was continuously told they could not locate a wheelchair. My mom attempted to walk with her cane after five hours and PASSED OUT ON THE FLOOR. A nurse was called and MIRACULOUSLY A WHEELCHAIR APPEARED. They only have wheelchairs to purchase but there's a WAIT TO PURCHASE. PLEASE DO NOT book this hotel if you will need any assisting devices.

Family_with_children

8/10

Excellent

03 Jul 2026

Sarah

Family_with_children

6/10

Pleasant

03 Jul 2026

Keshonda Monique

Beautiful place! The food was okay, but great drinks and fruit. The room could have been cleaner but I understand the rush because they have so many. Once we entered the room the floor had pieces of little paper scattered under the table and in front of the closet. The floor had a sticky part in some areas in the room. I had Lysol wipes that I carry in my bag and used some to try and wipe the sticky part and you could definitely tell how nasty those floors really are. Overall we had a really good time.

Partner

10/10

Exceptional

03 Jul 2026

Erika

The resort was absolutely beautiful. Our building was quite the walk
And we did not have an elevator which was not so great. The activities staff, especially “Leslie” were AMAZING!!!!!!! It was not always easy to get in touch with the front desk from our room. The staff overall were lovely and would definitely return and highly recommend.

Family

10/10

Exceptional

03 Jul 2026

Andrienne

This was my second time at this resort and I love it! It’s a beautiful property. The entertainment is top notch!

Family

6/10

Pleasant

02 Jul 2026

Karen

Hotel was nice fun and the staff was great, the rooms

8/10

Excellent

01 Jul 2026

Hortense

Every thing was great except the food and drinks. Was not the same when we visited a few months back. Needs a little more improvement on that.

Partner

6/10

Pleasant

30 Jun 2026

Sharavia QJ

The food was great. The shows were also good. My only complaint would be the smell of my room.

Family

8/10

Excellent

30 Jun 2026

Tamesha

Family

10/10

Exceptional

30 Jun 2026

Maurice

Great place to stay

Family_with_children

6/10

Pleasant

30 Jun 2026

Tanya

Some staff was so nice and some was very moody
The pool was great
The gift shop is too expensive- i paid $12 for pringle chips smh

Family_with_children

8/10

Excellent

29 Jun 2026

Michael Gregory

Everything was excellent and will return very soon.

Family

10/10

Exceptional

29 Jun 2026

Charlene

Was pleasantly surprised with this property. I thoroughly enjoyed the Jamaica food options, beach was peaceful and clean for my morning walks, gym was small but adequate and the bar staff was amazing. I’d definitely recommend and return.

Friends

10/10

Exceptional

28 Jun 2026

shanice

I don't travel often but I'm glad my husband and I chose this Riu. Best first vacation together. Food was great. We will surely be back.

Partner

10/10

Exceptional

28 Jun 2026

Celeste

Great resort. Did not disappoint. The only think I would recommend is bigger elevators and more of them. Other than that, had a fabulous time.

Family

10/10

Exceptional

27 Jun 2026

Lisa

beach view

Family

2/10

Poor

27 Jun 2026

Tasheen

I am extremely disappointed with my stay at Riu Ocho Rios. I expected a premium all-inclusive experience, but it felt more like a 2-star resort and was not worth the money.

Check-in was scheduled for 3:00 PM, but we waited nearly two additional hours because our room wasn’t ready. We didn’t get into our room until almost 5:00 PM, wasting a large part of our first day.

The room appeared to have been cleaned in a rush. The pillowcases and bed sheets had stains, the blanket was old and worn, and the couch was dirty, stained, and smelled unpleasant. The towels and washcloths smelled like mildew, the bed only had two flat, uncomfortable pillows, and the TV would not connect to Netflix.

Another inconvenience was the lack of an ATM in the main lobby. We had to walk about 20 minutes to a neighboring resort just to get cash.

I’ve stayed at the Riu in Falmouth, and the difference was night and day. That property was cleaner, the staff was friendlier, and the overall experience was far better.

For the price paid, I expected much more. I hope management reviews my experience, contacts me, and provides appropriate compensation. Unfortunately, I cannot recommend Riu Ocho Rios based on my stay.

Family_with_children

6/10

Pleasant

27 Jun 2026

Stephanie A.

Building 4 which is a half mile from the main lobby and restaurants has NO elevator! We really did not want to climb two flights of stairs multiple times per day while on vacation, so we had to limit trips back to the room. Imagine the task for the bellmen with having to carry up and down all bags! Also, this building is near the water park and has the so called superior suites but beware with only 1 bathroom! Daily calls had to made to get enough towels/wash cloths because house keeping would only leave enough for 4 in a room with 6 persons. And worst of all, was having to line up and wait over for 30 minutes to get food, especially by Pepe's. That was not relaxing! There was only 1 person working the jerk grill and there was no choice but to wait because the food had ran out just before your turn!

Family

10/10

Exceptional

27 Jun 2026

Jeanie L

Had an amazing time some of our electric plug in didn’t work but others did so we did ok with it

Family_with_children

6/10

Pleasant

26 Jun 2026

Bridget

Food wasn't that great. Great staff. Been to other Riu and this ones entertainment wasn't as fun. Bed are very hard

Family_with_children

10/10

Exceptional

26 Jun 2026

Jamie Gorske

Bathrooms in need of repairs, shower floods room, broken hairdryer, couch disgusting

10/10

Exceptional

26 Jun 2026

Octavia

Every thing was good and the staff goes out there way to make sure you’ve a good time.

Family

10/10

Exceptional

25 Jun 2026

Tavane

Maybe add some directions to the rooms from the lobby.
.

6/10

Pleasant

25 Jun 2026

Bhoj Raj

Staff wasn’t that friendly and kind but hotel was great.

Family_with_children

2/10

Poor

25 Jun 2026

Ronald Reid Melissa

Security harassed my guess one of my guest

Friends

10/10

Exceptional

25 Jun 2026

Susan C

Everything was perfect. Except the mattress. Was to hard

Family_with_children

6/10

Pleasant

24 Jun 2026

Keon

The hotel was excellent and I enjoyed my stay . The facility is well kept however when I booked it stated kids were free . I turned up with my son and had to pay even though it stayed so in my email . But apart from that everything was excellent!!!

Family_with_children

8/10

Excellent

23 Jun 2026

John

Everything was very clean

Family_with_children

10/10

Exceptional

23 Jun 2026

Manie

An amazing stay enjoyed everything the staff are amazing and the room was gorgeous 10 out of 10 great experience.

Friends

10/10

Exceptional

22 Jun 2026

tony

This was my first time at a resort and it really set the bar high on looks alone. The food was good especially the buffet and asian cuisine buffet! The staff was always kind and friendly. The views of beach were amazing. The events were great they have many throughout the day that you can pick to your choosing. Overall im very satisfied with my experience and would do it again. In the future if i see any more RIU resorts in other countries im booking with them.

Partner

8/10

Excellent

22 Jun 2026

Craig

Good place to stay, I have no regrets

Partner

10/10

Exceptional

21 Jun 2026

Arianne

Everything about RIU is outstanding! Everyone was supper friendly and helpful. A special shout out goes to Toni-Ann who kept my room pristine, quickly exceeded expectations, and hands down has been the best housekeeper in all of my travel experiences. She is a true asset to RIU!

Self

8/10

Excellent

21 Jun 2026

Carolina

Fun family resort. Good food and nice, helpful staff. However, room and bathroom was unsanitary. Shower had an order along with towels.

Family_with_children

10/10

Exceptional

20 Jun 2026

George

The Food !!

Friends

10/10

Exceptional

20 Jun 2026

Szarianne

The food from the main buffet was great. The room was cute, had a great view and was very clean. The staff were helpful and pleasant. I spent most of my time on the beach which was well maintained, beautiful and lengthy enough to give everyone their own space even though the hotel was full at the time I went. I’d definitely go back

Self

2/10

Poor

20 Jun 2026

Tony

Necesitas de dar propina para que te atiendan y más o menos yo no volvería

Family_with_children

10/10

Exceptional

20 Jun 2026

Otis George

Spending 4 days at the Riu it was amazing, staff were friendly very helpful and attentive, food was fresh hotel was clean and up to standard, beaches were well kept i would definitely recommend and i will visit next time, there is nothing to complain about well done RIU.

Family_with_children

8/10

Excellent

19 Jun 2026

Brenda Leah

We had a nice room but bed was very hard and uncomfortable. We also had issues with an AC unit which the resort never fixed.

Facilities were good. Amenities were good. Beach access was good. Food was good.

Family_with_children

10/10

Exceptional

18 Jun 2026

Regmond

Excellent property and staff

Friends

10/10

Exceptional

18 Jun 2026

Neville Antonio

Such a clean atmosphere. Staff was such a pleasant addition.

Partner

10/10

Exceptional

17 Jun 2026

Shana

I had an amazing experience! The food was delicious, and the spa was definitely the highlight of my stay. Sheree was absolutely awesome and made the spa experience exceptional. The workout session with Passion was also fantastic,motivating, energetic, and enjoyable. Great beach view and awesome pool party. Overall, the entire experience was unforgettable, and I can’t wait to return. Highly recommend!

Family

8/10

Excellent

16 Jun 2026

Marcia Luz Monterroza

Family_with_children

8/10

Excellent

16 Jun 2026

Chantelle

Great experience but family members had flood in their room and staff was not too accommodating.

Family_with_children

10/10

Exceptional

13 Jun 2026

Melissa

Property was clean and the Entertainment was great.

Family_with_children

10/10

Exceptional

13 Jun 2026

Tiffany Christine

Beautiful view, clean rooms, plenty of staff!

Family

10/10

Exceptional

13 Jun 2026

Zenice

There were no ATM machines available.

Family_with_children

8/10

Excellent

12 Jun 2026

Stephanie Ann

The resort is beautiful. However the night entertainment is practically nothing.

Family_with_children

10/10

Exceptional

12 Jun 2026

Lubomir

I have no complaints

Self

10/10

Exceptional

11 Jun 2026

Candice

Wonderful resort!!

Family

6/10

Pleasant

11 Jun 2026

Robert

The air-conditioning was broken and the hotel staff was unable to change my room. My

10/10

Exceptional

10 Jun 2026

Autumn Leah

Loved

6/10

Pleasant

10 Jun 2026

Jasmin

The Hotel itself was clean and well kept. Staff was mixed. Some friendly some had attitude. The biggest complaint was the food. Buffet doesnt change much. If you want something different you have to go to specialty restaurants.
Activities for kids was a lacking too. My kids got bored after a few days. Not much to do for kids.kids club seemed to never be open. And slides got boring when having to do every day. It was a medium stay. Not bad but not great either. Wouldnt want to come back again.

Family_with_children

6/10

Pleasant

09 Jun 2026

Monique

Overall, I enjoyed my stay; however, I believe there is an opportunity to improve the guest arrival experience.

Upon arrival, I did not receive enough information to help me become familiar with the resort, its amenities, or how to navigate the property. I requested assistance with my luggage and observed the manager direct a staff member to assist me, but unfortunately no one came.

One of my biggest frustrations was learning on my own that restaurant reservations had to be made through an app. This was never explained during check-in, nor was I informed that I needed to download the app. As a result, I was unable to dine at my preferred restaurant on my first evening and had to choose from the limited options that were available.

I also noticed another guest having difficulty locating the correct elevator to access her room. Since I was still unfamiliar with the property myself, I was unable to assist her.

For a resort of this size, I believe guests would benefit from a brief orientation upon arrival. This could be provided either by resort staff or a representative from Expedia. A simple overview of the property, dining reservation process, key amenities, and directions would help guests feel welcomed and allow them to enjoy their stay from the very beginning.

Despite these challenges, I enjoyed my overall stay and appreciate the efforts of the staff.

Self

10/10

Exceptional

09 Jun 2026

Tahvaughn

Excellent stay and staff.

Family_with_children