Name: Ocean Palms Resort
Address: 14 James Avenue, Ocho Rios, 00000, JM

10/10

Exceptional

22 Feb 2026

Betsy

Not what I expected, hidden gem, peaceful and relaxing in the middle of Ocho Rios
Very helpful staff, amazing chef.

Partner

8/10

Excellent

03 Jan 2026

Matt

We enjoyed our stay here over Christmas. It’s nothing fancy and for the price I would stay again. The rooms were clean. The employees were all very friendly. It’s a chill laid back vibe and that’s what we like. Our son enjoyed the pool 24/7 and we snorkeled in the ocean by the little beach area. The restaurant was only open a few days we were there and it was good. Amazing wings. We enjoyed the fact that we saved money on the resort and were able to tip and give back to the people of Jamaica. If you have high expectations for budget friendly resorts, I wouldn’t stay here. We didn’t have hot water, but we didn’t say anything either, we dealt with it. We will come back for sure and enjoyed our stay.

6/10

Pleasant

03 Jan 2026

Troy

Yes room was ok

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Nevenka

Very friendly staff! The place offers more than

6/10

Pleasant

30 Dec 2025

Chayne

Breakfast was salty and the portion size could feed a toddler and they still would want more food. So just imagine it for an adult.
Bar and restaurant was completely closed all afternoon and night.

Overall everything else was ok.

Leisure Family

4/10

Poor

28 Dec 2025

Mark

I checked in 45mins after notmal checking time and 1 of 2 rooms were not available. There are no washcloths in the room. The sheets are stiff and the continental breakfast was not available at 7.45am with no eta of when it would be ready.

Leisure Family

2/10

Poor

04 Dec 2025

Abiose

My experience was terrible, nothing I was charged for was available except the breakfast (when requested). No staff, no housekeepng, restaurant and bar noot available, deck unusable, no hot water, no fridge, no accessories, no kettle or coffee maker, flooded driveway and muddy entrance .... I could go on.

I checked out after two days (of the five) and went down the road to Hibiscus Lodge. I'd give a lower rating if there was one.
I'm submitting a dispute.

Leisure Family

2/10

Poor

27 Nov 2025

Niegell Balford

No one was there to register me into the Resort when I arrived. I was left stranded in an area which appeared crime- ridden and quite threatening. I had to hire a stranger ( major risk) to find other accommodations.
I did not stay a night in the resort and really think I should be refunded.

Business_and_leisure Self

8/10

Excellent

02 Oct 2025

Kadian

Awesome 👌

Business Family

4/10

Poor

02 Sep 2025

carla

Not a pleasant experience

I stayed at this hotel for three nights and never was it cleaned once, didn't care so much since i made my own bed . Asked for new towels never received and there was a dead roach in front of my door. Breakfast was simple always eggs with toast and something new as a side. Didn't have any breakfast options. Only five parking spots in front of hotel and hard to find since the strret name is different that posted.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

kaedene

I loved everything. Food was very good. Love the Chefs cooking.

8/10

Excellent

21 Apr 2025

Megs

Small cute hotel .. not luxury but so comfortable and clean

Leisure Partner

4/10

Poor

20 Apr 2025

Horace

Did not live up to pictures on Hotels.com.

Partner

6/10

Pleasant

30 Mar 2025

johanna

The rooms need renovations, especially the washrooms. The shower curtain had mold and the flooring tiles are very dirty and the washroom had a bad sewage scent. The property exterior is better kept than the rooms

Leisure Family

8/10

Excellent

23 Mar 2025

Pauline

Housekeeping did not make beds and no towels nor washcloth

Business_and_leisure Family

8/10

Excellent

11 Mar 2025

DIEDRE

Comfort

Leisure Partner

8/10

Excellent

11 Mar 2025

Ulices Balderas

They didn’t have a microwave and fridge in the room , they need to improve the daily housekeeping .
But great costumer service.

Leisure Family

8/10

Excellent

03 Mar 2025

Jamelia

My partner and i recently stayed here for 4 days 3 nights and what i loved the most was the excellent customer service i received from the moment i checked in at the front desk. The entire staff was pleasant and kind especially the male chef and Chris the bartender. The owners were pleasant. The place is clean, food and drinks were great!!!
I will definitely revisit in the future!!

Leisure Partner

2/10

Poor

27 Feb 2025

KEVIN M

Had issues

Leisure Friends

8/10

Excellent

26 Feb 2025

Shanel

Our stay was good.

Leisure Friends

8/10

Excellent

25 Feb 2025

Avril

Absolutely wonderful team. Great service. From the front desk, to the gentlemen working the bar to the security guard who went above and beyond to help us with hot water. Wasn’t able to give 5 stars due to location that prevented us from being able to safely walk to get food at night despite being a couple blocks away and not having strong WiFi in our room. Yo be honest, this place has the potential to be incredible if they were able to make some crucial updates. If you rented a car or plan to be gone doing activities all day and night, it’s a great place to crash for a great price. But if you work remotely and plan to spend the majority of the time at your accommodation you may prefer somewhere else.

Leisure Partner

4/10

Poor

24 Feb 2025

Danielle

This hotel was very poor, no amenities, the food was good at the on site cafe but they are extremely pricy with the food for some odd reason. It was loud, I also smelled the rooms as old nor pleasant at all. I couldn’t nap when one of the workers came knocking on my door several times waking me up from a nap!!! I was extremely upset. I would never stay or recommend the place to anyone. I didn’t like my stay there at all and actually didn’t stay my last night I checked out early.

Leisure Self

6/10

Pleasant

05 Feb 2025

jacinth

the property was clean and food was good stairs was unsafe needs more railing too narrow

Leisure Partner

10/10

Exceptional

04 Feb 2025

Henry

Pleasant Vintage property

Pleasant relaxing stay at a vintage property during a slow peiod. Staff was attentive warm and caring but could be hard to find due to the slow period. The regular chef knows his craft, if he is not around go elsewhere. Looking a beach, sorry but watersports they are ready for.

Partner

6/10

Pleasant

19 Jan 2025

scott

No internet or tv. Room wasn't cleaned all week.

Leisure Self

10/10

Exceptional

07 Jan 2025

Tatiana

Amazing view, convenient location, nice staff

10/10

Exceptional

02 Jan 2025

Damaris

Loved the access to the beach, and the food was excellent.

Leisure Partner

8/10

Excellent

01 Jan 2025

Grace

The proximity to the ocean and the set up and layout of this hotel can NOT be beat. Staff was so friendly and helpful and lovely. The daily breakfasts were also lovely and made starting each day relaxing and scenic. The outdoor dining is unmatched because of the beauty and quaint design of hotel. I recommend a 1st floor room - each private patio is steps away from the pool, the beach, and the restaurant. So convenient and so charming. An excellent value.

Leisure Family

8/10

Excellent

05 Dec 2024

Kadian

Staff was friendly however no iron no blow dryer no plug by bed mosquito all in the rooms no mini fridge in deluxe rooms. How ever it is close to everything, walking distance . It is super secure. Chris the bartender is A one.

10/10

Exceptional

13 Nov 2024

Shellee

Very accommodating.

Business

10/10

Exceptional

12 Nov 2024

Damion

Very good place

8/10

Excellent

09 Nov 2024

Belle

The view is amazing you and it’s in close proximity to many local spots

4/10

Poor

27 Oct 2024

Jerome

Not quality

Leisure Family_with_children

10/10

Exceptional

01 Oct 2024

Cameeka

The owner was amazing the staff made us feel at home. Even after checking out the owner allowed us to stay and have fun, the stay was amazing. I would definitely recommend going here. My husband and I will definitely be going back……

Leisure Friends

8/10

Excellent

08 Sep 2024

Shanel

My overall experience with the staff was welcoming and amazing.
The only issue I had with the property was that there is limited parking available and if it rains heavily you might have difficulty accessing the property as the road will be flooded.
Other than that our stay was good as the property is centrally located.

Leisure Friends

6/10

Pleasant

21 Aug 2024

Olivia

The property wasnt bad, i love the view around the back of the property.

Leisure Family

10/10

Exceptional

17 Aug 2024

Karen

I like the quietness, the staff was very friendly.

Leisure Family

10/10

Exceptional

14 Aug 2024

Lesley

The property is beautiful…great ocean view. Great food. Breakfast and dinner.

Leisure

6/10

Pleasant

14 Aug 2024

Pevy

The property was walking distance from the town so that was convenient The road was very narrow , filled with potholes , vehicles were always tooting their horns due the deep corner and the narrow road.
On arrival the fridge was not working, no bottles of water was offered in the very hot temperatures or placed in the room.
The towels are very old and discoloured. No hand towels were offered.Most day the shower was cold , or the water partially warm.Lots of screaming in the shower especially from the children.
The furnitures are very old and rusty. Doors are very old and very difficult to lock especially the one to the pool area.
Cockroach was noted in my room and this was reported. The room was sprayed but the next day I found it alive under my suitcase.The girls were bitten badly by mosquitoes.
The breakfast was the same everyday unless you pay 10-15 US per person for a Jamaican breakfast.
The lady chef was welcoming and tried her best to feed the family.
Imagine every morning eating scrambled egg and fried sausages.
Sometimes not enough cups to make your self a hot cup of tea so you will have to wait for waiters to wash a cup and sauce for you.
Lovely area near the sea with the party boats docking nearby with loud music or tourist passing by and waving from the small boats.
The staff was welcoming, and always willing to help.
Perfect for short stay and the property could benefit from a renovation to make it more welcoming.

Business Family

6/10

Pleasant

11 Aug 2024

Avagaye

Overall this property has great potential, the exterior was decent & clean, the restaurant had great selection and is right by the ocean so calm and relaxing. The staff is friendly and service is great. However the rooms or particularly the room we stayed was in a deplorable state. The beds were hard, walls needed painting, bathroom was shabby and the vanity & mirrors cracked, old and looked dirty. The rooms are far from accommodating for the per night price. Management needs to look into updating the rooms they require lots of TLC, if the rooms are upgraded this property will be easily a 5 star experience

Leisure Family

4/10

Poor

30 Jul 2024

Alrick

Excellent views of the ocean from the pool and restaurant. Inside needs renovation, it's more like a trip hazard, uneven stairs and walkway. Rooms are outdated.

Family

10/10

Exceptional

28 Jul 2024

Juliet

Budget hotel but clean and well staffed. Complimentary breakfast was well presented and tasty. Complimemtary rum punch on arrival. Pool was clean and pool areas maintained. Room with fridge and aircon. Beach/sea view to rear. Would stay again

Leisure Self

2/10

Poor

22 Jul 2024

Donna

Customer service was great. The rooms were awful. Light bulbs not working, door not closing properly. Had to use the night table to prop the door in order to sleep.
Would not stay there again

Leisure Family

2/10

Poor

14 Jul 2024

KALPESH

.

10/10

Exceptional

10 Jul 2024

Andrew

Always great

Business_and_leisure Family_with_children

10/10

Exceptional

10 Jul 2024

Arlana

This is a hidden paradise. The approach (neighborhood) and the parking area is not ideal, but inside... I would stay here again and again. The Jamaican breakfast is delicious. The drinks are exquisite. The accommodations are quiet, safe, and fun or romantic depending on your wants.

Leisure Partner

10/10

Exceptional

09 Jul 2024

Kerry-Ann

Enjoyed my stay

8/10

Excellent

19 Jun 2024

Verified traveler

It was a great experience, staff was friendly and very accommodating, food and drink were on point only issue I had was my AC stopped working but the staff relocated me to another room really quickly.

Partner

2/10

Poor

14 Jun 2024

Marie

I have been coming ocean palms since 2019 and have always enjoyed my stay there, however on this occasion it was the worst experience ever and thats mainly due to the receptionist horrible behaviour ask her a question she doesn't reply she was huffing and puffing they gave me a dirty wet room the floor was full of straney hair all over the floor i asked to change she lied and said they were all gull looked threw the window of the room next door i was eventually allocated the room after alot of silence sigbing kiss teet the little short one at the desk with the glasses she needs alot of customer service training. Also had alot of bugs is the room leaking fridge and the ac was not working properly and this supposed to be a premium deluxe room absolutely awful and not worth the money

Leisure Family_with_children

8/10

Excellent

11 Jun 2024

Ray

Wonderful staff

Leisure Friends

2/10

Poor

01 Jun 2024

Kimberly

The young people working there.

Leisure Partner

6/10

Pleasant

31 May 2024

Geva

The staff was great and access to the beach was lovely and the beach was very private. This allow you to relax in comfort. This would be a four star or higher if they spend some more money on cleanliness. Overall, I nice pleasant hotel on a budget. I would stay there again

Leisure Self

6/10

Pleasant

27 May 2024

Melisa

I was there for 3 days and 2 nights and had no house keeping. The view is lovely and we were in the town and close to most food places or excursion locations.

Leisure Partner

8/10

Excellent

19 May 2024

Sara

Great budget stay

8/10

Excellent

18 May 2024

Chanel

When I arrived I was greeted by every member of the staff that walked by or even help with check in. The rooms were ready, well organized and clean. The way they describe the room as a pool and beach view was exactly as mentioned. I received a nice refreshing welcome drink when I got settled in. Then I tour the grounds and the place is kids friendly with many views of excitement. The only thing I believe the hotel could change is the speed that the restaurant lounge area had. When you want to enjoy every moment every minute count you could tell that the restaurant staff needs to work on time management to get the food out to the guest. But the food was excellent!

Leisure Family_with_children

8/10

Excellent

03 Mar 2024

Teesia

Good experience

Leisure

6/10

Pleasant

20 Feb 2024

Kristina

The property was beautiful and included an awesome breakfast choice which was delicious. The location was in a quite dark alley in not such a friendly area of Ocho Rios.

Leisure Partner

8/10

Excellent

17 Feb 2024

Wesley

Close to everything

Leisure Self

6/10

Pleasant

12 Feb 2024

Sheryl

The location was convenient.

Leisure Partner

6/10

Pleasant

10 Feb 2024

Erica

My overall experience was ok. The kitchen and bar staff were nice and the food was good. The rooms need a refresher but I could see where they changed the tiles. The doors and sink needs changing and also the varnish on the front door needs to go. Apart from that, the hotel is close to the town and local amenities. There isn’t much of a beach, only a small part of the coast line but beaches are nearby. The internet was great in the rooms but I wasn’t restaurant and beach area but it was an ok experience.

Leisure Partner

10/10

Exceptional

31 Jan 2024

Herbert

It was a great short stay, not too busy which I was disappointed to see; however, overall great and comfortable experience.

Leisure Self

2/10

Poor

28 Dec 2023

Roderick

I had a reservation and when I got there, there was no room available

Leisure

2/10

Poor

24 Dec 2023

Shamaria

I’d say to give them some time before booking. They are renovating so the stay will be below par. I stayed back in 2021 and it was great! This time the rooms are terrible, tv don’t work, ac don’t work properly and makes noises. The lady at the front desk was very nonchalant about the whole thing and pretty much told me to take it or leave it. The only thing working for them right now is the God given view.

Leisure Family_with_children

10/10

Exceptional

23 Dec 2023

Shanae

Great view!!! Clean and relaxing!!

Leisure Family_with_children

2/10

Poor

20 Dec 2023

wardah lateefah

This property needed to be updated, the bathroom was dirty , it was dirty mattresses by my room door making it hard to get in and out. Parking sucked, there was two days when they didn’t have a chef . Pool wasn’t cleaned .

Leisure Partner

10/10

Exceptional

14 Nov 2023

Amy

Been coming here for two years and love it

Leisure Partner

4/10

Poor

01 Nov 2023

Salim

No room cleaning or fresh towels given after arrival. Had to use the same dirty white bed linen and towels throughout our stay. Not good

Leisure Partner

6/10

Pleasant

30 Oct 2023

Lloyd

Ok

2/10

Poor

28 Aug 2023

dianna

hot they only have fans

Leisure Partner

4/10

Poor

22 Aug 2023

AUDREY

The one issue I cannot overlook is the unfriendly staff. In the hospitality industry, friendly staff is an absolute must. Some of the front desk staff was friendly but not all of them. Housekeeping staff rarely said hello or smiled even when I greeted them with good morning or good afternoon. The hotel site says they offer airport shuttle. Despite requesting airport pick-up via messaging and calling them the day before, when I arrived at the airport, I had to call the hotel again and I waited over 2.5 hours for the taxi to arrive. You have to pay cash directly to the driver, something I was not prepared to do. I had to ask him to take me to a bank to get cash from the ATM. The hotel is in a good location to be able to walk around main street Ocho Rios and get to restaurants and the craft markets. However, I do not recommend walking back down the side street to the hotel after dark, unless it is a Friday or Saturday night when all the shops and bars along the street are open and there is a lot of activity. Advertising they offer airport shuttle is misleading. Guests are better off either taking the Knutsford Express bus to Drax Hall and taking a taxi from there. If you take a taxi from the airport to Ocho Rios, be prepared to pay approximately $130 USD cash. Despite the misleading airport shuttle offer and the location, if the staff was friendlier, I would consider staying there again to support local business. Friendly staff is a must.

Leisure Family

8/10

Excellent

31 Jul 2023

Sandra

It was wonderful enough that my time with my other half was amazing.

Leisure Self

2/10

Poor

29 Jul 2023

Joy

The property is horrible,unprofessional,dirty and. Or in a safe neighborhood.

Leisure Family

8/10

Excellent

24 Jul 2023

Samaria

The hotel was good, it is dated but it’s okay for the price if you are on a budget. The hotel is near everything like night clubs, mahogany beach etc.. but we would have rather had a resort that had a lot of amenities and excursions within the resort.

Leisure Family

6/10

Pleasant

23 Jul 2023

La'Chauntae

Firstly the conditions was not worth the price, property needs major updating. Seems like the money isn’t invested back into the business. Simple fixtures such as shower head needs to replace as it’s clogged and sprays in every direction, bathroom door needs to change and toilet clogged. We had to ask for small towels as none are left in the room. Tissue seems to be on ration! We had some blue tore up bed sheets! Walls are PAPER THIN LOL can hear every word that’s spoken, if persons book with kids please let them stay on the bottom floor, the constant running up and down was a nuisance!

Pros: The food Jamaican food was good (pay in JMD). The view was nice from the back of the property, the staff attitude was very pleasant, the resort is located in a good area nearby a high traffic area, walking distance.

Leisure Partner

10/10

Exceptional

14 Jul 2023

Yohan

Great stay

Leisure Partner