Moon Palace Jamaica

Jamaica , Ocho Rios
OCHO RIOS, Main Street, Ocho Rios
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100 reviews shown

6/10

Pleasant

29 Apr 2026

Danah

Moon Palace Jamaica is a stunning resort — gorgeous pools, beautiful beach, excellent food and drinks, and warm attentive staff. We had a genuinely great time and would likely go back. That said, a couple of things need to be said honestly.

Our arrival was rough. They mixed up our room and we waited over an hour to check in after a long day of travel. For a resort at this price point, that kind of disorganization is a poor way to welcome guests and left us frustrated before we’d even unpacked.
We were also pulled into what turned out to be a lengthy, high-pressure timeshare sales presentation. It was aggressive and went well beyond what was implied when we agreed to it. Go in prepared to say no — firmly, and more than once.

Once we got past those two things, the resort really did shine. The amenities, the atmosphere, the food, and the overall experience were everything we hoped for. Just be ready for a bumpy start and keep your guard up when the “resort orientation” invitation comes around.

Family

8/10

Excellent

29 Apr 2026

Simone

It was an amazing experience
The rooms were great and well kept
The staff was super friendly and helpful, pleasant people and the environment is family friendly with a variety of different activities to do with the best views too

Family_with_children

8/10

Excellent

29 Apr 2026

I went in mid-late April. It wasn't overly crowded, which I liked.
Good food, especially the fare at Pier 8 restaurant. The nightly entertainment was enjoyable and varied.
My only (negative) comment: Three of us were stuck in an elevator for over 10 mins. However, that wouldn't deter me from re-visiting Moon Palace. As far as All-Inclusives go .... I'd say it is good value for money.

Partner

8/10

Excellent

28 Apr 2026

Jessica

Amazing luxury property if you have to travel with the family. Clean, fun, entertaining, excellent staff. Location is a walk away from the shops. Food is disappointing though.

Family_with_children

10/10

Exceptional

28 Apr 2026

Darlene

This was a stay that was fabulous. All inclusive meals and drinks. 24 hrs room service. Didn't have to leave the resort. Plenty to do and see. Food very good and plenty of variety. Great entertainment as well. I will return

6/10

Pleasant

26 Apr 2026

Homer

Okay, not worth the price.

2/10

Poor

25 Apr 2026

Jaime

Despite my high expectations for Moon Palace Jamaica, our stay was a significant disappointment from beginning to end.
Upon check-in, we encountered a series of issues. After a lengthy travel day, we were met with disorganization, extended wait times, and staff who appeared overwhelmed and uninterested in assisting. What should have been a seamless welcome transformed into a frustrating and exhausting process.
The situation did not improve upon obtaining access to the rooms . We were assigned the incorrect rooms, and instead of a prompt resolution, it required multiple conversations and additional waiting to rectify the error. There was a lack of urgency or accountability from the staff, which exacerbated the situation.
The most concerning aspect, however, was the cleanliness of the dining areas. We encountered cockroaches in eating spaces, which is unacceptable for any resort, particularly one that markets itself as a high-end, all-inclusive experience.
For the price point, the food quality and overall service do not meet expectations. Meals were underwhelming snd service throughout the resort felt slow and inattentive.
Overall, this experience fell far short of what one would expect from a resort of this caliber. Between the chaotic check-in, incorrect room assignment, hygiene concerns, and poor value for money, I would not recommend staying here and would not return.

10/10

Exceptional

25 Apr 2026

Ahisha

The Staff was amazing and very helpful. The Room was always stocked and cleaned, whenever I needed assistance or service for the room delivery was prompt.
There were lots of entertainment, the food was good with several options- loved the hibachi and pier 8. The coffee shop is one of the best amenities.
My nieces and nephews had a blast.
The only downside was the check in process as the room was unavailable resulting in a longer wait time to get settled in.
Looking forward to my next visit.

4/10

Poor

23 Apr 2026

shashank

I am giving this stay two stars only because of a few positive interactions with specific staff members; otherwise, the management and operational failures would warrant a lower rating. This is an outdated property that suffers from a severe lack of leadership and efficiency.
The Check-In & Lobby Experience
The \"service\" model here is baffling. Every guest is attended by two staff members simultaneously, yet this does not make the process faster or smoother. In fact, checking in was significantly delayed. The lobby is filled with staff roaming around, seemingly with the sole intention of ignoring customers.
Room Quality & Service
• Missing Essentials: Basic items like washcloths and hand towels are apparently not part of the regular room setup. We had to call multiple times just to get these delivered.
• Communication Breakdown: Obtaining a simple active folio or getting a clear answer on where resort credits could be used felt like a mission rather than a basic request.
The Checkout Disaster
Checkout took a grueling 45 minutes. There was only one person working the front desk while five concierge staff congregated in the lobby nearby; not a single one was willing to step in or assist their colleague. Furthermore, the staff gave us a very hard time regarding our prepaid Expedia transportation, repeatedly attempting to double-charge us despite proof of payment.
Dining & Location
• The Highlights: The Momo restaurant and Bakery staff are easily the best teams on-site. Their har

Family_with_children

8/10

Excellent

22 Apr 2026

Kayne Jomar

Looking for unlimited pools , culture foods* , beautiful decor an and a dope beach ! Slide on out . Worth it

Friends

10/10

Exceptional

21 Apr 2026

Dwayne

We had an amazing time at this beautiful destination. The service was amazing, the room was clean and welcoming with a nice gift. We will be booking again.

Partner

10/10

Exceptional

20 Apr 2026

Christan

I recently celebrated my birthday weekend at Moon Palace, and overall, it was a great experience.

From the moment we arrived, the service was excellent. We were greeted with drinks, warm towels, and a beautiful flower, which immediately set the tone. The check-in process was seamless—I especially appreciated how the staff handled our luggage. They took our bags, provided a ticket system, and we didn’t have to worry about anything. It felt organized, efficient, and different from any other hotel I’ve stayed at.

The layout of the property is beautiful, and I loved the variety of dining options available. One thing that stood out to me was how services and excursions are charged to your room rather than paid upfront—it added a level of convenience that I really appreciated. Also, having someone personally take your bags to the room and walk you through everything was a nice touch.

The food was okay—not bad, but not a standout.

My main concern was with housekeeping. We checked in on Friday, and our room wasn’t cleaned until around 7 p.m. the following day. This was disappointing, especially since I saw housekeeping staff on the floor throughout the day, yet no one came to service our room until much later.

Additionally, the wait time at the buffet to be seated was quite long, and it also took a while for anyone to come over and offer drinks or assistance. I’m not sure

Family

6/10

Pleasant

20 Apr 2026

Christopher

The food was tasty but cold. The staff needs alot of training in Hospitality service.

Family

8/10

Excellent

19 Apr 2026

Philip

The overall experience is very good. We've been to the moon palace Jamaica 2x and enjoy almost everything during our stay. The only things which a found unacceptable is how longs it took to checkin. Both times we waited over an hour and we were only behind 6 groups. Despite pre checking in. For a place this nice their really should be more thought put into how to expedite it this. But, other than that the food, service, the amenities the property and the overall experience was 1st class.

Partner

6/10

Pleasant

18 Apr 2026

anirudh

Amazing room, helpful staff, tasteless food, limited pool activities for kids. It's charging hyatt prices for giving 3* experience. I would have gladly accepted the experience if it was 30% lesser to pay.

Family_with_children

10/10

Exceptional

18 Apr 2026

Kelli

Had an almost perfect stay at Moon Palace and would 100% return.

Pros - 99% of staff were amazing and adored my 1 year old son. They made such a fuss of him and his confidence grew so much while we were here. Food choices excellent, we enjoyed all of the restaurants and never had a problem making reservations. Cafe and snack bars were great. We thought the rooms were great, room service very good and drinks replenished in the mini fridge daily. We booked a deluxe resort view but did have a lovely view of the ocean. Pools and splash pad were great, sea was very calm too.

Cons - booked transport via moon palace to/from Montego Bay airport. They had us waiting over an hour at 9pm with our 1 year old until it arrived and then check in was incredibly slow so was after midnight by the time we got to our room. Requested a cot in advance and it wasn’t there when we checked in so was another hour before we received one. You could also hear music every night until the early hours from our room, it was incredibly noisy. We tried to change rooms but it was so poorly handled by reception that we ended up cancelling it and getting a refund. On the plus side we saved our money and did get used to the noise! The only other thing that bothered us was people smoking by the kids pool. It wasn’t too common but I do think the staff should have directed the smokers to the designated smoking area given the number of kids in the area.

Friends_and_family Family

2/10

Poor

17 Apr 2026

Gary

This hotel experience was the worst I’ve ever had. The staff are the most uncourteous I’ve ever encountered

10/10

Exceptional

16 Apr 2026

Alejandro G

The food in the buffet was so so compared to other 5 star resorts that I’ve stayed at HOWEVER the staff, beach, entertainment and the specialty restaurants make up for it

10/10

Exceptional

16 Apr 2026

Marcia

Love that it was so easy to get to the pool and beach.

Family

10/10

Exceptional

16 Apr 2026

Samantha

Moon palace was a great experience. Location was great, staff amazing, food and drinks also amazing. I will be returning.

Family_with_children

6/10

Pleasant

14 Apr 2026

Kimone

yes

8/10

Excellent

14 Apr 2026

Avah

Everything was amazing. The staff were very hospitable. There are many restaurants, and bars to go too and plenty of activities to do on the property so you can’t get bored.

10/10

Exceptional

13 Apr 2026

Rochelle

I enjoyed my stay. Staff was courteous

Family_with_children

8/10

Excellent

12 Apr 2026

LINVAL

Property generally clean but hotel needs to be refurbished and gully running adjacent to the hotel needs to be cleaned

Family_with_children

10/10

Exceptional

11 Apr 2026

Alexia

Clean modern rooms, courteous staff, the pool and the beach is amazing and very kid friendly

Family_with_children

10/10

Exceptional

11 Apr 2026

Mary

Clean and nice

Family_with_children

10/10

Exceptional

10 Apr 2026

Simone

Love this hotel, this is my 3rd time and will definately be back

Family_with_children

8/10

Excellent

10 Apr 2026

ALRICK

Overall, I had a good stay. Most of the staff were attentive and helpful, though a few could benefit from additional customer service training. The showers could use a deeper cleaning or some refurbishment. I especially appreciated the convenience of the app, which was a thoughtful and useful touch.

Family_with_children

10/10

Exceptional

10 Apr 2026

Peter

Amazing and relaxing

8/10

Excellent

09 Apr 2026

Arnold

Generally a great experience, but the staff could be better trained

Family_with_children

6/10

Pleasant

09 Apr 2026

Arnold

Not all staff were knowledgeable and able to assist which often resulted in them defaulting to being somewhat rude.

Family_with_children

8/10

Excellent

08 Apr 2026

Swendy

clean roon, staff friendly, location was excellent right next to the the town where you can go for real jamaican food and bars. Would recommend to anyone with kids as well.

Family_with_children

6/10

Pleasant

07 Apr 2026

Stacey

Food quality on the buffet was poor

10/10

Exceptional

07 Apr 2026

Jordyn

We loved moon palace! Food was amazing. Staff was great!

Family_with_children

4/10

Poor

06 Apr 2026

Douglas

Upgraded to have our rooms upgraded to ocean view. One Wes not ready, had to stay at the other tower for a night, was then going to be upgraded to a suite, didn’t happen. Supposed to get a special gift basket that those rooms get, never happened. Front desk Wes very helpfull, supervisor not so much. Will go to a Moon Palace again, just not this one.

Family

8/10

Excellent

06 Apr 2026

Kenneth

Make sure you request a room that you want

8/10

Excellent

05 Apr 2026

Wavyne

Moon Palace was an awesome space to spend our spring break. There were activities for everyone in the family. My kids loved the 24-hours room service. There was always something to do and some place to eat. We had no issues with booking dinner reservations. All the restaurants had great food. We loved the various selections. This experience was worth it.

Family_with_children

2/10

Poor

04 Apr 2026

Joshua

I would not recommend this hotel to anyone. Traveled for my birthday and from the time we landed to the hotel there was nonstop bad service and misinformation. The staff in relations lounge went above and beyond to assist us despite the challenges.

Partner

8/10

Excellent

04 Apr 2026

Ikeoluwa

Clean rooms, lots of activities for everyone. We went kayaking.

Family_with_children

10/10

Exceptional

04 Apr 2026

Kenesha

Staff was great ,kids place was great

Family_with_children

8/10

Excellent

04 Apr 2026

Stevenson

Clean

10/10

Exceptional

03 Apr 2026

Tamara

Everything about this hotel is exception. I will see you soon 💕

Family_with_children

10/10

Exceptional

03 Apr 2026

sheorani

This property is located in the heart of the beautiful beach in Ocho Rios Jamaica, love the food, great staff. Leroy gave us a tour of the property and he articulated so well with his presentation.

Friends

10/10

Exceptional

01 Apr 2026

Kayla

First and foremost I just want to say if you aren’t booking with Expedia, you need to start! My stay at Moon Palace was such a pleasure! From the cleanliness of the room/resort all the way to the staff! Everybody was extremely helpful and kind.
Huge thanks to Expedia for the complimentary room upgrade and the sweet surprise in my room! The view of the ocean from my balcony room was absolutely stunning. I would definitely recommend anybody visiting Jamaica to stay at the Moon Palace. Thank you for such a lovely experience!

Family_with_children

6/10

Pleasant

01 Apr 2026

Jasmine

Overall, the experience was decent, but not exceptional. Most of the staff were very friendly and welcoming, which we appreciated. Unfortunately, the timeshare presentation felt like a waste of time. The resort credits offered sound appealing at first, but there is a 16% fee applied when you use them, and they can only be used on a limited selection of items. After factoring that in, you often end up paying the same—or even more—out of pocket.

The restaurants on the property were generally good and offered enjoyable meals. However, the room service and buffet food were disappointing and did not meet the same standard as the restaurants.

Family

4/10

Poor

31 Mar 2026

Sarah

Overall, the property had several amenities that you most likely won't find anywhere else. However, the room we were given was run down and right outside our balcony, they were doing construction. That woke us up every morning and made it impossible to open the drapes and enjoy the morning view with men standing outside with a clear view into your room

Family_with_children

10/10

Exceptional

31 Mar 2026

Kent

well managed property

Family_with_children

8/10

Excellent

29 Mar 2026

Daniel

Staff is excellent and welcoming, very kid friendly resort. Rooms could be updated (but eventually will from what resort was saying )

Family_with_children

10/10

Exceptional

29 Mar 2026

Gustavo

Everything was great!

Family_with_children

10/10

Exceptional

29 Mar 2026

Amarta

Yes the beach view was unobstructed. This is a lovely all-inclusive resort where you can spend a few days leaving all your worries behind. The food at all places were good with the bucaneer reef buffet having excellent selections for breakfast, lunch and dinner. The MOMO and Gondola restaurants were too good. The one that did not live upto the expectations was Agra. The pool and the beach were very close by and the kids just played from one to other throughout the day. Overall a very pleasing experience.

Family_with_children

10/10

Exceptional

29 Mar 2026

Ana

Beach was incredible! Loved the care the hotel took to ensure it stayed clean. Staff were super kind and friendly. Overall a great trip!

Family_with_children

8/10

Excellent

29 Mar 2026

Mohanie

Noises!! Early in the morning lots of noises coming from the hallways. It’s not a hotel you can sleep in.
It’s a beautiful location.

Friends

10/10

Exceptional

28 Mar 2026

Pamela Devi

Staff were extremely friendly, and helpful. The beach was very clean. Food was great!

Family_with_children

10/10

Exceptional

27 Mar 2026

Simone

Overall a great property . I enjoyed my stay , food was great , Clean room, super friendly staff and great entertainment. No complains. Would definitely recommend and I will be back for sure!

10/10

Exceptional

26 Mar 2026

Lois

I like that it was smack in the middle of town, I could walk to shops and market , it was close to all the excursions we had planned. Lots of stairs you get your work out .. what I didn’t like was the were areas we could not sit because of members club ..I was told to get up from a Cabana i have never experience that before

Family_with_children

10/10

Exceptional

25 Mar 2026

Kimberly

Awesomeness

10/10

Exceptional

23 Mar 2026

yadira

Great

10/10

Exceptional

20 Mar 2026

Gordon

Everything was good.

Family

10/10

Exceptional

18 Mar 2026

Errol

The rooms very very clean staff was friendly love this place will be back soon

Family_with_children

6/10

Pleasant

18 Mar 2026

Chad Gregory

Nice resort. Great staff with good dining options. Beach was great! This is a party resort, not a family resort.

Family_with_children

8/10

Excellent

17 Mar 2026

Pamella

The property is beautiful, the staff was exceptional, friendly, easy to talk to, helpful and genuinely caring, especially to my son who when to bury is father. the waitresses and waiters, f&b managers, Elvis at pier8, Marcus was my favorite Manager, MOMO restaurant service is the best at the resort.Crystal from Palace Elite, Crystal from front office, Sophia R, Sophie from the spa,

10/10

Exceptional

15 Mar 2026

SAKET

Really good value for money

Family_with_children

8/10

Excellent

14 Mar 2026

Sanya

The property is very nice the room is very clean but my only issue is that eleveators were too small for a place of that side. Also daily room cleaning was too late in the afternoon. My view had a ocean view but the balcony was too small to sit and relax comfortably

Family_with_children

10/10

Exceptional

14 Mar 2026

Toussaint

you could post:

“Had a wonderful stay at Moon Palace. The resort itself is beautiful, very clean, and well maintained. The food was consistently good with plenty of options, and the restaurants offered a great variety. What really stood out though was the staff — everyone was incredibly friendly, attentive, and went above and beyond to make sure guests were comfortable and taken care of. The service truly made the experience even better. Overall, a great place to relax and enjoy a vacation. Would definitely recommend and look forward to visiting again.”

8/10

Excellent

13 Mar 2026

Stephanie

We stayed for six nights, it was my husband and I and our two children ages 12 and 14. They had so much fun at the teen hangout area in game room. They made new friends and enjoyed the food so much. We had a great time hanging out on the beach and having drinks brought to us. We felt like royalty. The restaurants and food were amazing, the staff were so friendly. We were celebrating our birthdays, all of us, and they sing happy birthday to us almost every day.

Family_with_children

8/10

Excellent

13 Mar 2026

Jamison

It’s a nice little resort for the price. This is a little dated, but they are about to get a huge upgrade and expand the property down the beach as they bought up another resort so looking forward to seeing what this thing looks like after a ton of money is invested

Family_with_children

10/10

Exceptional

12 Mar 2026

Kassidi

Everything was great.
Tip: If you have resort credit to use towards spa, make sure you inform the spa staff beforehand.

Partner

8/10

Excellent

11 Mar 2026

Keith Albert Johnson

Expedia had gifts waiting in room for us. Was so nice only thing got a call the last night saying they wanted to do something special for a farewell dinner for us and we did not receive that. The restaurant didn’t know what we were talking about so unsure why she even called us. The hotel was nice just saw a few roaches in the room the last night but they came to spray for us. The food was average except jerk hut they had best food. The drinks were very watered down. I would give them another try tho. Nice property

Friends

10/10

Exceptional

10 Mar 2026

Jason

We booked through Expedia so we had a nice amount of resort credits then we went to listen to a sale events in which we ended getting more resort credits even though we didn’t buy what they were selling which was good. At first we arrived and was greeted with hot towel for your hands a glass of champagne. Our room was sea view and the room was very clean well maintained. The spa is something to really experience. Just amazing.

10/10

Exceptional

09 Mar 2026

Ashley

Great trip!

Family

8/10

Excellent

08 Mar 2026

stacia

ocean view

Family_with_children

10/10

Exceptional

08 Mar 2026

monique

The ocean was visible

10/10

Exceptional

07 Mar 2026

Victoria

Everything was wonderful.

Partner

6/10

Pleasant

06 Mar 2026

Paula

Could have been better

8/10

Excellent

06 Mar 2026

Kishankumar

Very good propery and excellent staff service 10/10 for it.

But its 2 hrs away which is not ideal if you are traveling with small kids as it makes the journey even longer and tiring.

Family_with_children

10/10

Exceptional

05 Mar 2026

Kelly

I had a very good experience February 2026. You get what you pay for with all inclusive resorts. Better food, better entertainment… Room service is awesome.
Downside – French balconies, and not as much nature or beach as I'd like. Not a quiet place.

Partner

10/10

Exceptional

05 Mar 2026

Rahim

Niceee view clean comfortable

Friends

8/10

Excellent

04 Mar 2026

Deebak

Ocean view was good for us. But, there is a possibilty for cruise ship to block ocean view as well.

Family_with_children

10/10

Exceptional

04 Mar 2026

Jesus

Partially but overall great hotel

Partner

10/10

Exceptional

04 Mar 2026

Marcel

Stay was awesome!! Everyone was kind and pleasant!

Partner

10/10

Exceptional

03 Mar 2026

Mahsa

We had a stunning view of the ocean

Family_with_children

6/10

Pleasant

03 Mar 2026

Martina

Yes, had balcony but couldn’t open because of loud music blasting pretty much all day… noise from 7am into early morning hours

Family

6/10

Pleasant

02 Mar 2026

Antonyne

I was originally suppose to check in on 2/24 but due to bad weather in VA my flight was canceled and rebooked for the next day. I tried to get a refund for that day i missed but the hotel refused. They offered to extend the trip by one day, but because i have an engagement to tend to that would not be doable.

Family

10/10

Exceptional

01 Mar 2026

Lalit

Everything was good.. The food, the service, the overall experience very good.

Family_with_children

10/10

Exceptional

01 Mar 2026

Frederick

Staff was friendly and helpful
Rooms were nice
Food was great and the buffet always offered options to satisfy everyone, even the picky eaters
Entertainment at night was generally good

Family_with_children

6/10

Pleasant

27 Feb 2026

Evon

The staff were very courteous, but when I checked in; the floor in my room wasn't to my satisfaction.

Partner

10/10

Exceptional

26 Feb 2026

Khadisha

Amazing staff, lovely hotel, fantastic food. Entertainment was alright. Just all round a pleasant stay! Good vibessss. Lil pushy with the selling of packages. But overall all good! ove Karlmar the lifegaurd. Susan and Tashelle from Spa were great and

8/10

Excellent

25 Feb 2026

Michael

Friends

10/10

Exceptional

25 Feb 2026

Tomlyna

The staff was absolutely amazing at Moon Palace, pleasant and helpful.
The food did not disappoint. The choices are endless here. From authentic Jamaican to International, you will have excellent choices.
The room was very clean comfortable, top notch.
Let’s not forget the extensive grounds, beautiful. I really could go on, but let’s just say, overall, an amazing stay In paradise.

Business

8/10

Excellent

24 Feb 2026

Carla

Attentive staff

10/10

Exceptional

23 Feb 2026

DOMINIQUE

Food was amazing. Staff was friendly. Overall presentation was stunning.

8/10

Excellent

23 Feb 2026

Thora-kae

It was a great experience just that they forgot to refill the bodywash.

Family_with_children

10/10

Exceptional

23 Feb 2026

melissa

Awesome staff. Food and entertainment

8/10

Excellent

23 Feb 2026

William

yes

Partner

10/10

Exceptional

23 Feb 2026

john

Rooms were spacious, friendly staff, and food was great. Good place for a family getaway

Family_with_children

10/10

Exceptional

22 Feb 2026

Taryn Lyn

The beach is so clean , never a lack of activities, food or alcohol or fun That is not what makes this resort stand out. It’s the service . Koby, Gabrielle & Stacey in public relations , Rosario and Tajae at the French pastry / coffee shop, Anthony and Daniel at Gonzola’s, Shawna Marie at the spa , Nikki the life guard , Elvis from Pier 8 and Hussein and Sydney from buccaneers. These individuals made this trip a trip to remember . Our interactions with each of these staff members was incredible. They were all kind , genuine and went above and beyond. They left such an impression on us that we will never forget them or their outstanding customer service .

Friends

10/10

Exceptional

22 Feb 2026

Oluwaseyi Racheal

Room was spacious and clean! The food was delicious and the school were good! Too many activities to indulge in, I will be returning soon.

Partner

10/10

Exceptional

22 Feb 2026

Jeanine

It was so lovely all around!