Name: Sea Shell Palms
Address: Pompano Bay, Tower Isle St Mary, Ocho Rios, Tower Isle, 00000, JM

10/10

Exceptional

02 Aug 2026

Lisa

It’s a simple hotel tucked away 10 min drive to OchoRios. The staff was friendly. Breakfast brought to your room each morning(yummy Jamacisn choices). Pool was clean, warm and a warm hot tub! I will return. I forgot my deposit when I left and hey called me, so they could return it to me:) Thank you.

10/10

Exceptional

31 Jul 2026

Courtney

Safe, clean, peaceful at the right price for on-the-go travelers

10/10

Exceptional

24 Jul 2026

Adrian

Great spot

10/10

Exceptional

21 Jul 2026

Renee

This is our favorite place to stay when visiting Jamaica we are safe and close to Ocho Rios and lots of things to do in the area

Partner

6/10

Pleasant

19 Jul 2026

Amara

This is a good property for people who’ve already been to Jamaica and know how to navigate the island. The staff were great and the rooms were clean. This is a basic place to stay. If you need excursions assistance or a lot of amenities, this is not the place for you.

Family_with_children

10/10

Exceptional

09 Jul 2026

Leslie

The hotel was in a central spot every thing was was close whatever you need the staff was great I would recommend the hotel to friends and family.. I will be back in October

Partner

10/10

Exceptional

07 Jul 2026

Evan Morrison and Carolina

The breakfast was phenomenal. The staff was so wonderful, helpful and kind. The accommodations were very clean. Huge hot tub, beautiful pool. Overall beautiful experience of jamaica

Partner

8/10

Excellent

05 Jul 2026

Olivia

My husband and I stayed for five days, and overall, we enjoyed our stay. I really liked that breakfast was provided every morning. One issue we had was that after the first morning, we didn’t have enough supplies in the room to make tea or coffee. However, once I brought it to their attention, they quickly corrected the issue and gave us extra supplies, which I really appreciated.

The pool area was clean, and the hot tub was great 👍. Our room was clean, although I do think it could have been a little tidier—but I may be a little more critical because I used to be a professional housekeeper 😂.

My biggest concern was the check-in process. Check-in time is 3 PM, and we arrived around 8:30 PM, but our room was not ready. The office was already closed, so a staff member had to check us in outside on the property in an area that was not secluded or private. I was very concerned for the staff member’s safety, and honestly, it still bothers me to this day. I really hope management considers a safer after-hours check-in process for their employees.

With that being said, the staff did address our concerns when we brought them up, and yes, my husband and I would stay here again. 👍

Partner

10/10

Exceptional

01 Jul 2026

winston

Good price for quality accomodations

Partner

10/10

Exceptional

27 Jun 2026

Leandro

I like the location and that we next to a police station the staff was very helpful we have a great time looking forward to coming back.

Friends

10/10

Exceptional

23 Jun 2026

Richard

My room was very clean. The employees were very hospitable. The breakfast was great.

Friends

8/10

Excellent

19 Jun 2026

Rebekah

Located a little way outside Ocho Rios, but a route taxi is pretty cheap to get to places (just make it clear you don't want a private charter or the prices skyrocket).
The breakfast is very filling, the pool was fun and had pool toys, although the hot tub didn't always heat, there is a restaurant, fruit stand, paid laundry service, water refill shop, and two corner grocery stores just beside the property. Some are closed on Saturday and everything on Sunday though.

6/10

Pleasant

17 Jun 2026

Kiya

The hotel staff are friendly and do a good job making you feel welcomed. Since this is not a big hotel, the office is closed on the weekends and evenings. I reported some issues that were immediately addressed, minus them cleaning the dead bugs behind the bed (I wouldn’t have found them if there were available outlets.) The female housekeeping staff told me that the bugs would just come back. Idk why she couldn’t clean them up though. Just goes to show that the rooms aren’t thoroughly cleaned. I should mention that I didn’t see any alive bugs in my room. Also, it seems you have to request they clean your room daily otherwise it doesn’t get done. If you’re interested in eating a Jamaican breakfast you will have multiple options. There are a few American options as well.

I longed for my bed because the twin sized bed was not the least bit comfortable as I tossed and turned throughout the night.

My son turned on the television and was bombarded with at least 100 unrestricted porn channels.

Security guard, Mr. Green was pleasant and seemed to enjoy having guests.

Overall, it wasn’t a bad experience. I’d recommend using the airport closer to the hotel as Montego Bay airport is two hours away. If you’re ok with a budget friendly hotel and aren’t picky, this is as good as it gets. If you’re looking for comfort, you will be disappointed.

I don’t grade the hotel on this but feel this is information that needs to be known. Be careful utilizing DubPlates Restaurant.

Family

8/10

Excellent

08 Jun 2026

Eslyn

The staff were friendly and acomadating, the place was clean, I would definitely stay here again.

Family

8/10

Excellent

04 Jun 2026

Natalie

The staff were nice and polite. The rooms unexpectedly shared a common area with a kitchenette and couch, but it was clean and comfortable. The bedrooms and bathrooms were just as depicted in the pictures. The breakfast was definitely unique to Jamaica offering savory options such as vegetables, curry chicken, fish, and liver. If you are interested in trying authentic food to the area this place is for you.

Business

4/10

Poor

04 Jun 2026

Owen

Without going into too much details, I would not recommend anyone stay at this place! The only reason this place gets two stars and not zero is, it's location, breakfast was decent most morning and the security guards (who were more present than anyone else) were very good. Mr green, Mr Jackson and Mr Brooks should be commended. Miss Meeks in the office is very apologetic but not at all helpful. Another tidbit that my interest potential future guess. 5-day stay no housekeeping in those 5 days, even though it was request and I was promised it would \"definitely\" happen.

Partner

10/10

Exceptional

02 Jun 2026

Duwayne

This place is a good place to stay . The staff are helpful and friendly.

Self

8/10

Excellent

25 May 2026

imran

Breakfast is made off the property and was not enjoyable , like no butter with toast no syrup with pancakes no salt and pepper for eggs and coffee and tea not to the mark had to make it my self .

Family_with_children

10/10

Exceptional

11 May 2026

Tanika

Clean rooms, great amenities, clean pool, excellent hot tub, and friendly yet professional staff.

Family

10/10

Exceptional

10 May 2026

wayne

It was very quiet and relaxing

Friends

6/10

Pleasant

06 May 2026

Andrea

On Travelocity website stated, dining areas, that is untrue. Breakfast is delivered to your room. Room and bathroom very clean, sheets smells heavily of bleach. But clean.
The driver from destination service for transfers was soooo arrogant, he was driving like 100 miles per hour. He broke my suitcase, and lied about it. Destination services for transport i would try to avoid them. Not helpful at the airport, they add on more anxiety to traveling, .

Self

10/10

Exceptional

05 May 2026

Kashmere

The rooms were priced great there was ac the shower was beautiful and the complimentary breakfast was authentic Jamaican food delivered to your door at the appointed time you request. The staff was amazing. The incidental deposit was reasonable $70 refundable with a $10 non refundable processing fee. Would defiantly recommend.

6/10

Pleasant

04 May 2026

vanessa

Breakfast, Hot water, Cable Tv Excellent.

Partner

8/10

Excellent

03 May 2026

Kristen

The room was clean and quiet . The breakfast was cold but it was ok .

Partner

10/10

Exceptional

01 May 2026

Noel

Location and healthy breakfast showcasing local produce. Great staff.

Family

10/10

Exceptional

24 Apr 2026

Christopher

Breakfast was great I do wish there was more available for the Continental breakfast but still great food. Staff are excellent very safe area

Family_with_children

6/10

Pleasant

20 Apr 2026

Barrington

Was not aware that I must pay a deposit for damages when I arrived which left a bad feeling. As this cost was unexpected.
Must make this very clear when booking as I found this experience left my wife and I distraught 😞

Partner

10/10

Exceptional

16 Apr 2026

Frank

Excellent Breakfast

8/10

Excellent

10 Apr 2026

Maria

I didn’t take any of the breakfast. The facet has no hot water, not much amenities in the suite.

Self

10/10

Exceptional

08 Apr 2026

Courtney G

Everything was great 👍💯

10/10

Exceptional

07 Apr 2026

Adrian

Staff are always excellent and easy to deal with

4/10

Poor

29 Mar 2026

Anthony

The best aspect of this stay was the breakfast because the delivery was punctual, and the portions were suffice. I was not provided with wifi upon entry nor were the instructions placed in the room - had to use data throughout. And lastly, I did not get any housecleaning services. I was told that they offer that service every other day, but my room remained the same way I left it every morning on my way out; I only got towel changed once and I had to request it.

Friends

8/10

Excellent

18 Mar 2026

Orayne

It’s was ok I have a relaxing time

Partner

10/10

Exceptional

10 Mar 2026

Essence

Sea Shell Palms is an amazing stay for an amazing value! I hope the quality and affordability never change. Security Green was excellent with our check in and check out process. The guards and maintenance workers were also helpful, even helped us jump start our car. The free morning breakfast was icing on the cake! Hot and fresh every morning and AUTHENTIC JAMAICAN FOOD! The property includes a beautiful pool, unfortunately we didn’t have enough time to try it out, definitely next time. I would recommend this place to anyone looking for a budget friendly, clean, and peaceful place to escape the busy streets of Ochi!

4/10

Poor

03 Mar 2026

Huyen Tram

I rarely write reviews, but future guests considering this hotel in Ocho Rios should know what we experienced. We stayed here during a Christmas holiday vacation, but it became one of the worst hotel stays I’ve had.

During our stay, the hotel shut off the water to the entire property — not low pressure, but no running water at all. That meant no showers, no sinks. What made this even worse was that the hotel never warned guests this would happen. There was no notice or communication.

At the same time, the hotel WiFi did not work for our entire stay. For international travelers staying in Ocho Rios, reliable internet is a basic necessity, yet this hotel could not provide it.

When we tried to speak with hotel staff and cancel the remainder of our stay due to the lack of basic utilities, no attendants were available to help us. The security on property could only help to their extent. Office staff were completely unavailable when we needed assistance over the holidays.

Afterwards, the hotel blamed a recent hurricane. However, we stayed at other hotels in Jamaica during the same trip where both water and WiFi worked perfectly. At no point before or during check-in did this hotel communicate that these services would not be available.

The hotel has also refused to offer compensation or respond to calls about a refund.

No water. No WiFi. No communication. Extremely disappointing for a hotel stay during the holiday when guests are paying premium rates.

Leisure Partner

4/10

Poor

28 Feb 2026

Christina

Staff is horrible security

10/10

Exceptional

22 Feb 2026

Ricardo

The rooms was very spacious and clean the shower was amazing… The Manager Mr Brooks very courteous and genuine greets each guest with a smile but the main security is very professional (my wife said he need a raise or bonus) we’re definitely visiting back in July

Partner

10/10

Exceptional

16 Feb 2026

Marie

First time in Jamaica I came to have a great time for my birthday I really like the view, the room was clean ,staff’s were friendly,food was so tasty I can’t wait to go back again

8/10

Excellent

16 Feb 2026

Patrick

I felt safe, room člen staff courteous and helpful.

8/10

Excellent

24 Jan 2026

Maria

The staff nice and the room was clean.

Business_and_leisure Self

8/10

Excellent

14 Jan 2026

Jacqueline

The Internet was down abd the television was not working.
Overall, breakfast was good and staff helpful.

Leisure Family_with_children

2/10

Poor

09 Jan 2026

BEVERLEY

The water! I could not take a late night shower, because there was no water. Every night the water went a way. I could not even brush my teeth properly.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Claston

Excellent as always. Exceptional staff

Business_and_leisure

10/10

Exceptional

03 Jan 2026

elonda

The staff was great everyone was really really friendly and kind. Food was excellent. The entire stay was perfect. Thank you Sea Shell Palms. Keep up the great work

Leisure

8/10

Excellent

31 Dec 2025

Franklyn

There was a minor issue with check in, but the staff was accommodating and the security team was excellent and I made new friends. Kudos to Mr Green and his team also the housekeeping lady was thorough and the place was well cleaned. I will be back for sure. Close to shopping and the Police Station was in front so I felt safe. I would highly recommend sea shell palms.

Leisure Partner

8/10

Excellent

29 Dec 2025

Tonika

Room was clean staff was friendly and helpful

8/10

Excellent

27 Dec 2025

Jowena

I had a really good stay only fault was just the water in the shower and the WiFi

8/10

Excellent

16 Dec 2025

Sharni

Super clean rooms. Pleasant staff, especially Ricardo.

Leisure Family

10/10

Exceptional

02 Dec 2025

Melrose

Spotless rooms and Courteous staff. Breakfast delicious and delivered promptly.
I will definitely visit again.

2/10

Poor

30 Nov 2025

Kisoone

No water at property

8/10

Excellent

29 Nov 2025

Bobbette

Clean room, courteous staff

Leisure Family

10/10

Exceptional

26 Nov 2025

shamata

Room 10
Staff 10
Place 10
And take in to account it was 3 weeks after Melissa 👍

8/10

Excellent

20 Nov 2025

Noel

Great staff including the security personnel. The breakfast of local Jamaican dishes was wonderful. I am encouraged that the local farmers are benefiting from the Tourism Industry.
My apartment was adequate, however, it could use some updating.

6/10

Pleasant

18 Nov 2025

Cedric

Clean

10/10

Exceptional

14 Sep 2025

Clas

Lovely place and staff

10/10

Exceptional

08 Sep 2025

Phillip

The security and personnel are welcoming and respectful. The breakfast service was wonderful! I will definitely visit again.

Business Self

10/10

Exceptional

29 Aug 2025

toniann

The staff was welcoming and very professional. The breakfast was top tier and the rooms and grounds were very clean. Its a safe and peaceful property to stay no hassle good relaxation lots of activities close by ...tourist attractions and plenty beaches and rivers. I would highly recommended

Leisure Partner

10/10

Exceptional

25 Aug 2025

jumaane

Beautiful place to be

Business_and_leisure Partner

8/10

Excellent

18 Aug 2025

Jacqueline

Food was excellent friendliness and helpfulness of staff was excellent only 10 mins from the center of ocho rios if you want to be away from the hustle of the city this is the place clean quiet safe no one bothering you I enjoyed my stay 24 hr security only thing missing was not being on the beach but it’s only mins away

Leisure Family

10/10

Exceptional

05 Aug 2025

Shelaine

As two young females going to have a night out. We felt very safe due to the level of security given and communication. Damien and his coworker were very thoughtful and ensured the room was comfortable with AC on and that we were connected to Wi-Fi. The breakfast was delicious and very filling . The Manager on the day was welcoming and a little flexible with us which we really appreciated , the cleaning Lady does a fantastic job and we believe she is definitely an attribute to your company. Additionally we really appreciate the night staff Damien & co worker (I think that’s his name) due to them looking out for our safety at a night out. We look forward to coming again soon thank you from Miss White.

Leisure Friends

8/10

Excellent

04 Aug 2025

Nadia

Good place to stay, the pool is big and nice. I enjoyed the breakfasts and the staff is very friendly and accommodating.

4/10

Poor

04 Aug 2025

Keisha

Nothing really

Leisure Partner

2/10

Poor

04 Aug 2025

Layla

Do not book. The pictures and description is fake.
Scary reception and poor service at checkin.
Security guard is also the room service.
AC does not work.
Filth bathrooms.
Lights or flickering like in a scary movie.
Not reliable. Scheduled breakfast for 7:30. I had to chase the security guard to remind him of our food. There was hair and eggs crack on my breakfast.

Leisure Family

10/10

Exceptional

04 Aug 2025

Beverly

Quiet staff was very courteous
It was very peaceful and relaxing
Felt safe
Enjoyed my daily breakfast

Great place to stay if you like some peace of mind
Highly recommend it

Leisure Self

10/10

Exceptional

01 Aug 2025

Claston

Easily accessible, availability of dining options,
Excellent customer service

Business

6/10

Pleasant

30 Jul 2025

nicole

We drove into the property for check in. A security guard told us we had to check in with him because the office was closed. It was a very strange, awkward check in process with an unprofessional security guard.

Leisure Partner

4/10

Poor

19 Jul 2025

Shantia

It’s a place to rest for the night or to stay if you will be mostly of the property to adventure near by,
Room is clean and nice, pool is out of service due to its condition. Otherwise good service and clean room to sleep.

10/10

Exceptional

17 Jul 2025

Althea

Peaceful, clean and safe

Leisure Self

10/10

Exceptional

29 Jun 2025

Sharon

Delicious, fresh breakfast every day. Staff was diligent about getting our breakfast order. Great intro to Jamaican food! Rent a car or book a lot of tours that pick you up and bring you back. Day trip to Negril highly recommended! Day trip to Kingston good too. Fern gully road is very scenic but narrow.

Leisure Partner

10/10

Exceptional

10 Jun 2025

Traci

Last minute booking, glad we went here

We booked last minute. Checked in and greeted by a very helpful security. He explained everything and let us know of free breakfast . He got us to our very clean room. He even took our order for breakfast next day and asked what time we wanted it delivered. Bed comfortable, tv worked well. Breakfast was good. Overall excellent.

Partner

8/10

Excellent

10 Jun 2025

Tara-Lee

The food and pool were the absolute highlights. Most of the staff were friendly. I arrived late the night before Labour Day and was greeted by security. They were great. I did not get my Wifi passwords until the 4th day of my 6 day stay as no staff in the office for 4 days. Long weekend, no problem. The last night of my stay, I was advised no visitors after 5 PM after I had invited friends over. It was a new rule, yet wasn't posted anywhere. It felt discriminatory. After advocating for my visitors on the property, I was extended the privlage of them being able to use the pool and hang out as long as they didn't stay overnight.
Overall, the location was great and it was extremely peaceful. The food was fabulous and the pool is a definite asset. It was well suited for my needs.

Business_and_leisure Self

10/10

Exceptional

06 Jun 2025

Zaphrirah

Breakfast was fabulous and staff was helpful and very friendly

Leisure Self

10/10

Exceptional

05 Jun 2025

Dionne

The breakfast is terrific and the security are so friendly and helpful. The lady who attened to our room was very nice. Highly recommend.

Partner

10/10

Exceptional

04 Jun 2025

Marianna

Me and my friend came for a week for a girls trip and we had an amazing time. The staff are very nice and you can request clean towels and drinks/tea free of charge. The pool and jacuzzi are amazing temperature, the breakfast was very good. There is regular house keeping and if you have any questions, you can ask the front office, Amazing stay.

Leisure Friends

10/10

Exceptional

27 May 2025

Danni

Staff was so friendly and nice.

Leisure Self

4/10

Poor

25 May 2025

Tiffany

The stay was ok probably would have been better if the tv was working. When we advised they never came to resolve the issue

Partner

10/10

Exceptional

19 May 2025

Maxine

Staff very friendly and helpful

Leisure Self

10/10

Exceptional

16 May 2025

Clayton

I did a last minute booking , guards was very assistive , courteous and very professional. Breakfast was good.In the morning went to the office got exceptional service from the hotel staff. Would stay again.

Business_and_leisure

8/10

Excellent

23 Apr 2025

GLENROY

Accessibility

4/10

Poor

19 Apr 2025

Florence

It was all a bit drab. They asked to take a security deposit. I can’t think why. The stuff is already damaged.

Leisure Friends

8/10

Excellent

18 Apr 2025

Jennifer

Friendly Staff

Comfortable space. Clean space, friendly staff. Hotel upgraded us to 2 room suite with 6 beds. Breakfast made to order was delicious.

Friends_and_family Family

10/10

Exceptional

17 Apr 2025

Philton

Great place to stsy

10/10

Exceptional

08 Apr 2025

KEVIN

GREAT EXPERIENCE GREAT AMBIANCE
STAFF PHENONMENAL

10/10

Exceptional

06 Apr 2025

maureen

I liked that the property was peaceful

Leisure

10/10

Exceptional

30 Mar 2025

Machel

Just as advertised they lived upto expectation the staff is absolutely amazing first class service all the way around definitely coming back

Self

10/10

Exceptional

18 Mar 2025

Nichola

It felt like home away from home. I would definitely recommend.

Leisure Partner

10/10

Exceptional

10 Mar 2025

Nadine

Quiet and easily accessible location. The only Bed and Breakfast that actually serves breakfast as part of their package!!

Business Self

8/10

Excellent

16 Feb 2025

Linda

I stayed at this hotel for 2 nights then I rebooked it for another 2 nights it came with breakfast which it could be improved a little better with bacon or ham, overall it was a very nice stay also there is a small shopping Plaza there, I would stay there again highly recommend

Leisure Partner

10/10

Exceptional

05 Feb 2025

Hilary

My Husband and I just left Sea Shell Palms and couldn’t wait until we got home to post what a magnificent experience we had at Sea Shell Palms so we are doing it while waiting for our flight!! I don’t know how anyone can write a negative review because what we experienced was ALL positive! Ms. Meeks, Mr. Damien, Mr. Green, Mr. Richard and the whole staff went above and beyond in service and demeanor!! Great conversations, advice on places to go and accommodating all the way around! The whole place was clean and in order and our room was spacious!! The Jamaican breakfast was very tasty and had an array of options to choose from. They also have grocery stores, a restaurant and an ice cream parlor with the best homemade ice cream and cheesecake we have ever had called Twist! The proximity to everything is approximately 10 minutes! They even have security and police on premises for safety! If you want a great place to stay, this is the place to be! Thanks again, Sea Shell Palms for EVERYTHING!

Leisure

10/10

Exceptional

25 Jan 2025

Stephanie

Breakfast every morning was amazing!!

10/10

Exceptional

23 Jan 2025

maria

⭐️⭐️⭐️

10/10

Exceptional

20 Jan 2025

Theresa

My husband and I really enjoyed our stay at Sea Shell Palms. The staff were amazing! Everyone was friendly and welcoming from security to housekeeping. They were approachable and helpful, especially Richardo, what a gentleman. Thank you guys for everything, we can’t wait to come back again. I also want to shout out Duplate restaurant on the plaza for accommodating us and preparing special meals for my husband, we appreciate your hospitality. The breakfast was wonderful every day, thank you.

Leisure Partner

2/10

Poor

05 Jan 2025

Yanikee

I never got the password for the wifi and was without service.

Leisure Partner

10/10

Exceptional

30 Dec 2024

Helen

This was my second stay at Sea Shell Palms. My first experience in May was very positive, so when I returned to Jamaica, I knew I wanted to stay here again. It is near Ocho Rios. Tower Isle is quiet and Sea Shell Palms offers great value for the cost. The rooms are clean and comfortable. Guests select what they would like for breakfast the day before and it is delivered to your door in the morning- delicious and filling.
Everyone at Sea Shell Palms is friendly and the balcony with chairs is a nice place to sit and relax, read, and talk with staff and other guests.
In front of the hotel is a plaza with everything I needed- grocery stores, restaurant, ice cream shop, pharmacy, post office, and church.
When I was at Sea Shell Palms in May, they were working on putting in a swimming pool. When I returned in November, the pool was ready and I enjoyed swimming laps. So my stay was even better this time.

Self

10/10

Exceptional

29 Dec 2024

Jason

Nice cozy comfortable and clean the convenience of an all encompassing studio apartment with the feel of a suite. The staff was great especially the security. My new fav place to stay in Jamaica

Leisure Self

4/10

Poor

16 Dec 2024

Kevin

1st let me say that the people that worked the property was nice and one of them even saved my life (jade), 2nd was the fact that there is nothing to eat in the area if the one restaurant closes, 3rd if venture to far away from the property and the locals realize that you're not from there, you may not make it back to your room, 4th the water is turned off at about 6pm and that's that, 5th if your toilet and shower work at the same time than you have a winning room, over all I'm all for supporting local businesses wherever i might visit but i like to eat and i would like not to be robbed by the pool, although they do have security and they are visible on the property but if you leave to go to the store you're basically on your own. Dont make tge mistake i made, go to a resort.

Leisure Family

8/10

Excellent

15 Dec 2024

Sansophia

Hot water was not hot;
TV could not get local channel
Overall not a bad place to stay. Security Guard on duty wore many hats, and did a good job.

10/10

Exceptional

25 Nov 2024

tatiana

Properly was wonderfully peaceful and accommodating to me and my child. We had the suite and it was conveniently stocked every cleaning dat with watwr and juice as needed. Cleaning was grewat. Wifi acess was great. Water pressure and temperature was amzong. Definitely would recommend to all who want somewhere cozybto stay for a short time or extended stay. Plus the complementary breakfast everyday was delish! Thanks Seashells. Iwill be coming back soon

Leisure Family_with_children

10/10

Exceptional

18 Nov 2024

Renee T

House keeping didn’t check on us or clean much but if we asked for help they did come

Business_and_leisure Partner

8/10

Excellent

13 Nov 2024

christopher

Easy check in. Clean rooms.