SandCastles Deluxe Beach Resort

Jamaica , Ocho Rios
OCHO RIOS, 1 Main St
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50 reviews shown

10/10

Exceptional

05 Mar 2026

andie

Great job

8/10

Excellent

05 Feb 2026

sheryl

Staff is kind and helpful.

Self

6/10

Pleasant

28 Jan 2026

Katherine Edith

Dismayed to find upon arriving the property was operated by other management so every request/repair needed to be telephoned to an unidentified person rather than the employees at the front desk. Some staff were very helpful some not so much. Some amenties were consistant some were on and off. TV and Wifi especially. Older property but room had been recently renovated.

Leisure Friends

10/10

Exceptional

25 Jan 2026

Shawnette

The room was clean plus the location was perfect

Leisure

10/10

Exceptional

08 Jan 2026

Christine

Room cleanliness and location

Leisure Partner

2/10

Poor

03 Jan 2026

Geraldine Athlyn

Shower had no shower head and leaked the duration of the stay. Rust on the ceiling in the bathroom. When asked for toilet tissue it did not arrive for 48 hours. The safe in the closet did not work. This was for apartment A21. I had two rooms. One room was ok but A21 was terrible.

Leisure

10/10

Exceptional

16 Dec 2025

Daisy

Checking in was seamless, receptionist was very welcoming, and she explained everything to us regarding our stay

Our room is standard, clean and presentable.

Partner

10/10

Exceptional

28 Sep 2025

Armica

Great Location

Leisure Family

10/10

Exceptional

13 Sep 2025

Naomi

Very nice place

Leisure Self

4/10

Poor

22 Jul 2025

alexander n

The property itself is in downtown Ocho Rios, appartment individually owned. Stayed in A13 which unfortunately is right next to the pool restaurant which does play music well into the night at times. Description of appartment mentioned equipment such as hair dryer that was not working, several pieces of furniture were broken. We didn't need the aggravation so we left and had to book into another hotel. Owner did not offer any immediate remedial action. Would not go back.

Leisure Partner

8/10

Excellent

01 Jul 2025

michelle

Poolside partying

The music poolside was loud and late nights
Take that after party upstairs closer to the dining area. Other than that, nice for price comfortable bed, clean and lovely stay

Friends_and_family Family

8/10

Excellent

28 May 2025

Radcliffe

I like the location because it's walking distance to everything. The property was clean, staff was friendly and always greet you with a smile. Security is always there day and night. Easy access to the beach which is 2 minutes walking. Our room was clean and have all the necessary things I need. However, minor repairs is needed for our shower and the bed that's in the room. Overall, I enjoy my stay and will definitely go back.

6/10

Pleasant

24 May 2025

GERALD

Good friendly staff

10/10

Exceptional

23 Apr 2025

colin

Location

Leisure Self

4/10

Poor

17 Apr 2025

Warren

The condo wasn’t worth the money I spend to stay there the kitchen was leaking water on the floor when it rain and also the livings area. The door lock wasn’t working properly.

Business Self

6/10

Pleasant

17 Apr 2025

Sharmike

Cosmetic updates needed for that price

The check in process was challenging and the room itself needed a lot of cosmetic repairs. Eveeything functional for sure just not pleasing to the eye. Overall, the location is prime, walking distance to everything. Amazing location just some renovation and a smoother checkin process needed.

Partner

10/10

Exceptional

03 Apr 2025

Naomi

Great room and service. In town and able to walk around. Place was very clean. Staff was super friendly. Good food in restaurant and bar

Friends

10/10

Exceptional

21 Mar 2025

Floreth

This is a clean and well kept property.
Staff was friendly. Food was good and there was always a choice.
We will be going back.

10/10

Exceptional

05 Feb 2025

Michelle

Floors were clean, free of dust particles. Staff was great! Food was great! Soggy was awesome!! He went above and beyond to give us what we wanted. His staff is very friendly and accommodating. We will return soon!

Leisure

6/10

Pleasant

18 Jan 2025

Casene

Poor front service will never go back every worker on the property have the room entrance code

Leisure Self

10/10

Exceptional

13 Oct 2024

NICOLA

My second time staying in this unit and I enjoyed it as much as I did the first time. The property is well maintained and the unit is clean and comfortable. While I’m on vacation I still have a touch of home by being able to make a meal if I’d like, or hang out on the front patio to enjoy the breeze coming off the ocean. Will definitely stay here again.

Leisure Family

10/10

Exceptional

27 Aug 2024

Tremaine

The people who owned my room txtd my phone few days before trip. Hotel check in easy. Room modern kitchen stove fridge freezer microwave balcony clean just what i needed. beach directly behind hotel. Pool has a bar for purchase. Had my first coconut there. 10/10 will come again here forsure. Riu Ochi is soo far out the way in middle of nowhere neeed a car to get to town. This hotel is smack in middle of everything!!!!

Self

4/10

Poor

27 Aug 2024

Aldecir

Restaurant remodeling no all inclusive

10/10

Exceptional

21 Jul 2024

Taylor

Amazing hotel! If you want a spot that’s in town walkable to most places this is it. First time staying will definitely be back. Close too burger, kfc, craft market, the clock and also good vibes at night by the pool. Turtle park right across the street and great security at night time

Leisure Self

6/10

Pleasant

12 Jul 2024

Karin & Marie-Luise ?•?•?

The Pool is too small. Pls clean your rooms better! The Tv is to hard to use!

Family

2/10

Poor

05 Jul 2024

Merlene

My review is honest and true to the fact, as a professional who was looking for a nice place to stay I never thought this place would turn out to be my worst nightmare. The person at the front desk have no experience in dealing with guests, it took four and a half hours for me to eventually get hold of the person who responsible to give me a code to unlock my room. No one was there to showed you how things operate in the suite, not even the WiFi . I was told to go checked under the cable box, the hurricane came not even a candle or emergency lamp was anywhere, no one came by to check on us knowing there was no electricity of Wi-Fi available, everything you need to know you had to call the property manager to find out and how can you do that if you can’t use your phone, the times I do get to talk to him I honestly can say he was very polite and pleasant but running a busyness the way they do, no one would ever want to rent from them a second time or even recommend to others to them, I felt as if I was a beggar, the experience was not a pleasant one at all. I would never recommend my college or anyone to stay in that place. I strongly recommend they took a course in how to operate a business and treat their guests, I have many colleagues who will be visiting the Island in a couple of weeks and ask for my opinion and recommendations and I will be directing them elsewhere.

Business Partner

10/10

Exceptional

24 Jun 2024

kenric

Nice place to stay

8/10

Excellent

29 Nov 2023

MarciaL

Felt safe and it is close to the beach

Business_and_leisure Self

8/10

Excellent

16 Oct 2023

Deonese

The easy check in and out. The location close to all authentic restaurants and tours, the grounds staff, bartenders and bar chef was forever cheerful and helpful. I did not like the fact that access to the beach was soo restricted. I am usually a 6am sunrise on the beach person, 8/8:30 beach access was a no. Also had an univited two legged vistor first night . Other than that is was great for location, price and interacting with locals.

Leisure Friends

6/10

Pleasant

07 Oct 2023

Verified traveler

Sandcastle

No hot water in my unit. Bed clean comfy.
Sofa too low also no table only a stool which was uncomfortable around the island top.
Room clean bathroom clean
Supplies provided

Business

10/10

Exceptional

07 Oct 2023

Erica

Nice and clean place!

8/10

Excellent

10 Sep 2023

Harold

The property needs a number of upgrades and fresh paint.

Leisure Self

4/10

Poor

20 Jul 2023

Andrew

A lot of stuff is was in walking distance

10/10

Exceptional

11 Jul 2023

David

Sandcastle

Good property. Great location. Easy check in

Friends_and_family Family

2/10

Poor

29 May 2023

yolanda

This fraudulent site refused to clean my room but once in 8 days. The property details mentioned no cleaning fee but they charge an additional $45/d. Clickbait. Argued each day about towels. Sent a Whats app text agreeing to cancel my reservation and refund my last 3 days of no-stay. As soon as i checked out, they deleted the text and only refunded 2 days and blocked communication from me. The front desk doesnt get involved because there are almost 200 owners of the different rooms. I will never return and DO NOT RECOMMEND.

8/10

Excellent

20 May 2023

Roxana

The only thing I didn't like is the fact I didn't get no fresh towels or any house keeping ☹️ also the fridge was too small no freezer to freeze my things to return home, over all I enjoyed my stay and will come again.

10/10

Exceptional

14 May 2023

Toshiva

The stay was great. I love that it’s not busy and crowded and it’s peaceful. Nice apartment but the bed was two twin beds and very hard. Overall was great! Love being in town. Definitely will be back!

Leisure Self

6/10

Pleasant

16 Apr 2023

Verified traveler

Staff was very rude and unprofessional I wouldn’t stay there again

Business_and_leisure Partner

8/10

Excellent

11 Apr 2023

Joseph

Grrat location to beach and restaurants. Great value

Leisure Partner

8/10

Excellent

23 Feb 2023

mayneard

It was ok for the occasion

Partner

10/10

Exceptional

20 Feb 2023

rekeesha

Clean, friendly staff, communication with owner was amazing.

Leisure Family_with_children

8/10

Excellent

28 Jan 2023

Marlene

The apartment was clean. However the loud music did not stop until early morning and people were making noise intil 5am.

Business Partner

8/10

Excellent

25 Jan 2023

Kenneth

I didn't like the music late at night. I didn't sleep well. It's not there fault. There is a club near by.
Everything else was fine.

Leisure

2/10

Poor

14 Jan 2023

Alexander

It was not a hotel it was privately own rooms that was not kept up

Leisure Self

10/10

Exceptional

05 Dec 2022

Toshiva

Very nice loft with all the amenities needed. Great location to the town. Very pleased with the stay.

Leisure Partner

2/10

Poor

14 Sep 2022

Rohan

Propert is in disrepair, unsafe, had to use my phone flashlight on some of the walk ways because there was no lighting.

Leisure Partner

6/10

Pleasant

26 Aug 2022

Henry

The property was centrally located which was great for doing things locally. The property had great access to the beach and was lovely with palm trees sprinkled around the property. The bad are not all rooms have similar upkeep. Some needed new curtains, microwave, towels, etc. We had 3 rooms in our party. There is now bar/cafe near the pool that is open to locals. This is a very bad idea as locals hung out around the pool area smoking weed night and day. The local guys would talk to every young lady staying on the property. There was a party of 40 or 50 young ladies staying for classes that was teaching dancehall. Needless to stay these ladies were magnets for local guys as they strut around the property in thong bikinis. Definitely it was not a family atmosphere most days on the pool deck. The pool also needs upkeep as my granddaughter broke out in rashes when she used the pool. Security tried many times to escort local guys off the property but that was a very difficult task as they faced resistance from these guys. I saw several guests complaining to property managers about the atmosphere on the pool deck.

Business_and_leisure Family_with_children

8/10

Excellent

21 Aug 2022

olive

I love the up keep of the property
But the rooms need up graded like the area but rooms need updated change paint color bathroom need fan in living area

Leisure Family

2/10

Poor

26 Jul 2022

Courtney

This place was a mess it’s dirty have roaches it’s not updated it’s very dirty and the owners are very rude. The bathroom have moles the tub and toilet is nasty towels were dirty Tv doesn’t work and the sheets smells funky. I’m going to post all the pictures on social media and the news station this owner needs a little shaken up they can’t rob people like this so not fair.

Leisure Self

8/10

Excellent

27 Jun 2022

Anastasia

Overall good stay for the price
Easy town access

Leisure Partner