Name: Sago Palm Hotel
Address: 54 Main St, Ocho Rios, JM

10/10

Exceptional

17 Jul 2026

Newton

Location was perfect,that is right in the centre of Ochi Rios,with 5 to 10 minutes walks to Bay beach( free admission with vouchers from Sago Palm),restaurants and shops.
Meals were delicious and staff so very truly polite.
Great value for money!
Will definitely be returning again!!!

Self

10/10

Exceptional

15 Jul 2026

Denise

Everything is as advertised. All staff were polite and helpful. Breakfast was delicious with an option of local breakfast or American style. The pool is located on the roof with 24 hours access. There is a mini library, a pool bar. The space is large, inviting and modern. It is certainly a very comfortable space ideally located very close to popular beaches, the bus station, KFC. There is a wealth of convenience, including several bottles of water in your room on arrival, a complimentary drink for each guest. My only improvement would be for the water to be placed in the fridge for guests and for the robes and slippers to match the number of guests. The canopy seat by the pool area was not clean. The microwave in my room wasn't working but I was promptly assisted so I could enjoy my meal. We loved it and will definitely be returning soon.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

betzaida

Nice hotel, friendly
Staff

Partner

10/10

Exceptional

13 Jul 2026

Tiffany

I would definitely stay here again!The staff was pleasant and helpful.The breakfast was also delicious and was walking distance to tons of restaurants and nightlife

Friends

8/10

Excellent

10 Jul 2026

Sophia

Beautiful boutique hotel.

Family_with_children

6/10

Pleasant

29 Jun 2026

Kevin

R

Partner

10/10

Exceptional

27 Jun 2026

Shaunice

The staff was very helpful. The breakfast was delicious overall a beautiful place to stay.

Friends

10/10

Exceptional

27 Jun 2026

Christine

Sago Palm is centred perfectly where everything should be for access best location in Ochi by far! I want to say a special thank you to everyone at Sago Palm even with all of our injuries. We enjoyed it to the fullest Miss Bradshaw special thank you to you and your sweet mangoes. They were delicious. Thanks again. You’re very kind as well as the owner and his son with that infectious smile and his pleasant constant positive demeanour was such a delight to see! A special thank you too the cleaning staff, bar staff, cooking staff everything was impeccable. Patrice was always a delight to see every day such a wonderful presence to be around as well as Jordan and Chris and everyone else, the list is endless with special thank you to Martin behind the bar who made Kyle and I laugh every day. He Definitely took my mind off my broken foot with laughter so thank him for that! Smiley, Tamki and the entire staff is endless as well. You all made us feel like family and we are grateful for all of you. Next time No more smoking in the smoking session ever 😆 . I apologize for that foolishness on our part, back to normal now and when we come back the normalcy will continue lol we love you all thanks again.

Partner

8/10

Excellent

22 Jun 2026

Vinnette

The breakfast was very tasty and served by very pleasant and courteous staff.

I enjoyed my stay at Sago Palm

Partner

6/10

Pleasant

19 Jun 2026

Marcia

The breakfast was served with a variety of different islands dishes including ackee and salt fish, Calaloo, boil food,porridge and eggs made to order.

Partner

10/10

Exceptional

18 Jun 2026

veron

the staff

8/10

Excellent

17 Jun 2026

Yvette

Great location and staff. Breakfast portions were small and the local food offer was not hot.

Family

10/10

Exceptional

14 Jun 2026

Sandra

Great breakfast choices. Excellent staff very helpful and very pleasant

Family

10/10

Exceptional

14 Jun 2026

Damion

I love the boutique feel of this hotel. It is quiet and relaxing, while still keeping you literally in the middle of Ocho Rios.

Partner

6/10

Pleasant

10 Jun 2026

Indira

Mosquitoes

8/10

Excellent

08 Jun 2026

Alice

Preferences: convenience, location, and walkable to restaurants and entertainment. Two floors - all areas appeared well maintained; and the staff is excellent.
Breakfast -Jamaican or American breakfast, and individual options if desired; very satisfied with breakfast options. Had breakfast only.
Private airport shuttle (ask about price) and other amenities - contact the hotel for other options.

Friends

10/10

Exceptional

07 Jun 2026

Luis

Excellent stay and the staff was awesome!

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

Christopher

Staff was very helpful. Could not have asked for better.

Friends

10/10

Exceptional

04 Jun 2026

Tracyann

The customer service was exceptional

Partner

8/10

Excellent

31 May 2026

Ainsley

Staff was nice and friendly

Self

10/10

Exceptional

28 May 2026

Jeffery

This was our first time to stay at Sago Palm, a boutique hotel right in Ocho Rios, within walking distance of the beach, shops, and restaurants. We enjoyed the restaurant at the hotel for breakfast (Jamaican buffet and American menu options). We also walked down the main street to The Almond Tree Restaurant for dinner and were rewarded with a beautiful sunset view overlooking the water.

Partner

10/10

Exceptional

28 May 2026

Mark

Sago Palm has several benefits on property, like a restaurant/bar, pool, fitness room, parking, and meeting rooms. Some rooms have kitchenettes. Our room rate included breakfast. My only complaint about our specific room was the bright LED lights in the hallway shining through the tinted window near the bed, which made it hard to sleep. (Perhaps a room darkening shade could be installed?)

Sago Palm is within walking distance of the beach -- just ask the front desk for a pass, which is available from 8am-5:30pm, then take the pass to the beach entrance/gate where you will sign your name and receive a wristband. Shaded picnic tables at the beach are \"first come, first serve.\"

Friends

8/10

Excellent

25 May 2026

Tamar

The room was quite comfortable. The decor was simple but tastefully done. The staff required a little bit more training, however, they were pleasant and helpful.

Partner

8/10

Excellent

21 May 2026

Kevontae

Nice resort

Self

10/10

Exceptional

21 May 2026

Sandra

This hotel conveniently located to all amenities in the heart of Ocho Rios was very nice. The staff were lovely. . Thank you. Comfortable hotel room - immaculate and clean as was the rest of the hotel. The breakfast was awesome with authentic delightful dishes. There is no entertainment however there a decent bar and a very nice outdoor terraced pool. Would definitely recommend and stay again.

Friends_and_family Friends

8/10

Excellent

20 May 2026

Richard

Breakfast was good.

Friends

10/10

Exceptional

11 May 2026

Kashima

Looking for that perfect get away to just rest, relax and reconnect with yourself or spouse this is the ideal place. Staff very friendly and professional.

Partner

8/10

Excellent

04 May 2026

Joseph

Great clean space, the gym is very limited/simple

Partner

4/10

Poor

03 May 2026

Randall

Staff was not helpful. Room had insects. Beds were extremely old.

Self

10/10

Exceptional

01 May 2026

Daniel

Saga Palma Hotel was a great place to stay. I really enjoyed the authentic Jamaican breakfast each morning, and the hospitality from the staff was excellent throughout.
The team were welcoming, helpful, and genuinely good people, creating a relaxed and positive atmosphere. They kindly allowed me to store my belongings after checkout so I could explore more of the island, which I really appreciated. They also helped arrange a driver for me to visit my family’s area in Jamaica, which made the experience even more special.
The hotel itself has a lovely rooftop pool and a great overall vibe. Staff were professional, friendly, and made the stay feel easy and comfortable.
Wishing the team continued success — I’d definitely recommend Saga Palma Hotel to anyone visiting Jamaica.

Self

8/10

Excellent

26 Apr 2026

Janine

Stayed from Friday night to Monday morning. They offer a very tasty complimentary Jamaican breakfast, but the portions are small. The coffee was excellent (best blue mountain peak coffee I've tasted at a hotel). The room was small but clean, and offers a kitchenette with a full sized refridgerator! Overall, a decent experience.

Partner

8/10

Excellent

25 Apr 2026

Susan

Good

Self

10/10

Exceptional

20 Apr 2026

David

A little gem of a hotel. For a more authentic Jamaican stay away from the bland big commercial resorts and hotels. Very friendly staff couldn’t have been more helpful. I will return and recommend highly.

Self

8/10

Excellent

19 Apr 2026

Dr. Gregory

Surpassed my expectations. Only stayed a night to attend a Wedding in the area. Staff are polite and very helpful.
I didn't get to check out the entire property because i had a ATV accident in the day prior to my check in.. so i mostly stayed in room..
However, BREAKFAST was great, different options to choose from.
Will be staying again in the future. HIGHLY RECOMMENDED.

10/10

Exceptional

13 Apr 2026

Jada

Nice room

Friends

10/10

Exceptional

10 Apr 2026

Evroy

Breakfast was delicious, friendly staff and clean property, perfect location

8/10

Excellent

08 Apr 2026

Valencia

This hotel is located in downtown Ocho Rios, what it lacks in location it makes up for in cleanliness , beautiful architecture inside and excellent staff. Everyone tried to make sure we had a good stay. The staff was polite friendly and helpful. Great for the price, will return.

8/10

Excellent

07 Apr 2026

Dianna

The location of the hotel was great, given that it was right on the main street, making things easily accessible. The hotel bordered a gully though, which was in a deplorable state. The dining staff were great. We had aurhentic, tasty Jamaican food for breakfast.....even our toddler loved it. The bedroom and bathroom could use a bit more cleaning though and the pool was closed for most of our stay. The staff were polite, buy not very hospitable. Overall, the hotel was modern, provided clean enough, carpet free space that was close to all the amenities in Ocho Rios, including the beach and shopping areas, but needed a little bit more to get to five star quality.

Family_with_children

10/10

Exceptional

06 Apr 2026

Errol

The hotel was an authentic Jamaican owned. The staff is amazing catering to our every need. Breakfast was magnificent with both Jamaican traditional dishes and American style cooked to order. Room was cozy and intimate. I highly recommend this hotel.

Partner

10/10

Exceptional

05 Apr 2026

Owen

Hotel Sago Palm exceeded our expectation.
To be clear my family usually stays at 4/5 star all inclusive resorts, its something we budget for and look forward to.
We decided to take a chance on Hotel Sago Palm after seeing a few photos on Expedia. We were not disappointed.
Yes, this is a small hotel. Yes, it does not have its own entertainment staff. Yes it has no grounds as such - but we knew all of that going in so it didn't come as a surprise. We're accustomed to contemporary design along with modern furniture and fixtures. All boxes checked. Hotel Sago Palm appears to be recently built and it is clear the owners appreciate finer fixtures and decor. That's very important to us. So everything worked smoothly. Hot water, A/C, in-room safe, WiFi, 48\" TV, lighting fixtures - all modern and tasteful.
The room is laid out logically and comfortable enough for a couple or small family. King bed, night tables, reading lights, desk, refrigerator, mirrored closet (with bathrobe, 2 slippers, ironing board and iron) along with an enclosed patio with a table and 2 chairs. From our upper deck room the enclosed patio glass window opened at waist height onto the pool deck. If you're nimble enough you could climb out of the room onto the deck. If not, the view was pleasing enough.
Everywhere was clean and well-kept.
Good complimentary breakfast. Helpful staff. Hilarious bar tender.
Limited parking. No gardens. No views, but a great choice for a clean, modern stay in the heart of Ochi.

Partner

8/10

Excellent

05 Apr 2026

Marlene

The staff was lovely l, the breakfast was great. I had a pleasant experience.

Self

10/10

Exceptional

04 Apr 2026

Gary

My wife and I enjoyed our stay at Sago Palm. Great staff, clean rooms, good food

Partner

10/10

Exceptional

04 Apr 2026

Derrion

The staff were very nice and helpful. The restaurant food wasn’t the best but the drinks and authentic Jamaican breakfast were great. It was in the heart of the city and close to everything! I would definitely recommend it!

Friends

6/10

Pleasant

31 Mar 2026

Jennifer

The breakfast menu was limited - the room was clean but did not have soap or lotion. We had to use shampoo to take a shower.

Partner

10/10

Exceptional

30 Mar 2026

Lyle

Really enjoyed my stay.

8/10

Excellent

30 Mar 2026

Andre

Breakfast was good

8/10

Excellent

29 Mar 2026

Jacqueline

All in all, a wonderful stay

Partner

6/10

Pleasant

26 Mar 2026

Pritania

An overall great escape, but I think the bar closes too early and for the food, breakfast, lunch and dinner were complimentary. They’ll tell you the Jamaican food they have, and in a way tell you the American food they have which is not put out to choose from, so you might think it’s not complimentary which it was. I had to ask for fruits, which I did get. I just shouldn’t have to ask for certain things or ask if I have to pay for certain things if they are complimentary, Also, the pool needs to be cleaned more often. And that was my only issue. Overall a great visit, I would definitely go back and I do recommend.

Partner

10/10

Exceptional

26 Mar 2026

RANDOLPH

I had a very pleasant stay at Sago Palm hotel. The staff was friendly and very helpful. The hotel cleanliness exceed expectation. excellent hotel

10/10

Exceptional

24 Mar 2026

Marian

Staff was great and

10/10

Exceptional

23 Mar 2026

Alban

I had a surprising and wonderful stay at this hotel; so much so that I have recommended it three times since. The staff is wonderful, the breakfasts are delicious.
Alban

Family_with_children

10/10

Exceptional

23 Mar 2026

Jason

We had a wonderful experience and the food was amazing.

Partner

10/10

Exceptional

23 Mar 2026

Marisha

Staff make you feel welcome

Family_with_children

10/10

Exceptional

23 Mar 2026

Sheresse

It’s nice quiet hotel, location close to everything.

Family_with_children

6/10

Pleasant

18 Mar 2026

Jiselle

They should have an elevator and be more organized but it wasn’t bad. Breakfast was good and its a great location

Self

10/10

Exceptional

17 Mar 2026

Tiffany

The staff was so warm and welcoming. Very attentive and very helpful to us Americans traveling just to have a good time. The food was great too. I will definitely be back !

Partner

2/10

Poor

15 Mar 2026

Rachael

I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE THE WORST PLACE EVER OVER PRICED THEY NEVER GIVE YOU WHAT THEY ADVERTISED FOOD HORRIBLE OVER ALL BAD VACATION STAY NEVER AGAIN.

Family_with_children

10/10

Exceptional

14 Mar 2026

Candice

Very clean property and friendly staff

8/10

Excellent

13 Mar 2026

Ann-Marie

The space is exactly as shown on the website. Staff was polite and helpful. Great breakfast. The room had no windows that were openable. Gym was small and smelt dusty with limited equipment. Overall, I enjoyed the stay as it was quiet, comfortable and in close proximity to the beach, restaurants and shopping facilities.

Partner

10/10

Exceptional

11 Mar 2026

ana

For the price it was good

10/10

Exceptional

11 Mar 2026

Lisa

The deck chairs need replacing. The pool area was always clean. Joel created yummy breakfast for Raymond to serve us daily. Patrice, Hugh and Miguel and our bartender were excellent at assisting us with every need and request. Definitely recommend the staying here.

Friends_and_family Friends

10/10

Exceptional

10 Mar 2026

Karlene

Rooms are

Partner

10/10

Exceptional

07 Mar 2026

Sstreisann

The staff was pleasant & most importantly the room was clean & I felt comfortable using the bed & bathroom. Cleanliness is a big deal for me. It was a pleasant stay.

8/10

Excellent

06 Mar 2026

oneil

I didn't use it

10/10

Exceptional

05 Mar 2026

maloney Hunter

The pool was great! And the kitchen staff was amazing

Partner

10/10

Exceptional

05 Mar 2026

Calvin

I stayed with .y wife last Friday night. The check in was easy. I booked a suite and it was just like the pictures. The room was clean and very lovely. The shower was amazing and hot water was great. The kitchen was spacious however I didn’t use it. The location is perfectly set just across from Moon palace, so its easy to find. Plus lots of stores, food grocery stores and taxis everywhere. Get the breakfast became its local jamaican food, the poridge is nice. I will stay again.

Partner

10/10

Exceptional

02 Mar 2026

Michelle

Staff is welcoming and helpful. Most rooms do not have exterior windows, so if that is important to you make sure you book the correct room type.

Friends_and_family Friends

10/10

Exceptional

28 Feb 2026

Lawrence

The staff was absolutely courteous and helpful. Everyone was good. Great job!!

8/10

Excellent

26 Feb 2026

Shonique Shevonne

The room was spotless, very cozy and well thought out. The staff was courteous.

Self

8/10

Excellent

22 Feb 2026

Tracey-Ann

Staff was very very very courteous, rooms are very clean

Family_with_children

4/10

Poor

22 Feb 2026

Andrea

Staff was welcoming and friendly but the room was extremely small and poorly lit even with all the lights on. There was no natural light available as the shade seemed to tacked down to the window, so it could not be lifted or moved. The grout in the bathroom shower was discolored and needed cleaning. The bathroom mirror was wired for lighting but did not work. There was little to no space to put personal toiletries and those had to be housed in a chair outside the bathroom. The tv channels advertised were not all available.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Sadie

Staff was very courteous. Loved the traditional. Real fast especially the porridge. The gentleman that oversaw the breakfast was very pleasant and accommodating. Location was central to everything in ocho rios

Partner

10/10

Exceptional

18 Feb 2026

Jeffrey

Clean room and I think we got upgraded from what we purchased and the staff was very friendly and helpful

Partner

10/10

Exceptional

15 Feb 2026

keeran

Everything was as expected. However staff stood out. They where very friendly and courteous from the time we checked in. Will definitely visit again.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Ebany

The room was clean and modern

Leisure Partner

6/10

Pleasant

03 Feb 2026

Don

Clean hotel and room overall. Generally comfortable. However, when checking in the girl at the desk was rude and acted has if we were more of a troublesome as opposed to guest. Her attitude was prevalent when she said \"checkkng in with 2...Now that's a PROBLEM...\" ad the room was booked with one guest...even though through Expedia I modified the reservation and paid for an upgraded room. I won\"t recommend and I won't be staying again.

Leisure Family

10/10

Exceptional

03 Feb 2026

Monica

Hotel was very clean staff was very friendly also met the owner and his daughter they were very nice enjoyed the free breakfast each morning

4/10

Poor

01 Feb 2026

carol

First room was not what was expected. Room was tiny and no windows. Second room was bigger but too much noise from the club next door. Breakfast was poor . Housekeeping and front desk staff were polite. Pool is dirty. Overall hotel is not what what it portrayed to be. Needs major upgrades

10/10

Exceptional

28 Jan 2026

Annmarie

My entire stay was amazing. The front desk team was very helpful and courteous special commendations to Patrice she greeted us when we arrived. The room was just as expected and clean. Bartender was knowledgeable. Will definitely recommend to others.

Leisure

4/10

Poor

09 Jan 2026

Alric

Room was ok...staff was also ok....thy try to so i ordered food and got a receipt when i never order anything and hold on to my 200 deposit....i left the hotel since January 4 its now January 12 still haven't gotten my deposit yet ....

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Valentine

Awesome experience. I will always stay here's whenever I visit Ocho Rios

Leisure Friends

8/10

Excellent

03 Jan 2026

tanika

Staff

Leisure Partner

6/10

Pleasant

02 Jan 2026

Michael

Room was decent.
The cleaning agent used leaves a residual smell that can aggravate allergies.
Adjacent property noise lowered the rating for this hotel sta.

Leisure Partner

8/10

Excellent

30 Dec 2025

Trinard

The staff was invaluable. I didn't realize that Moonplace was literally within walking distance. While I think this hotel is excellent if you would like to “experience Jamaica like the locals,” Moonplace has way better amenities.

Leisure Family

10/10

Exceptional

28 Dec 2025

Kenneth

I recommend this hotel to any guests

6/10

Pleasant

14 Dec 2025

Suddean

I want to thank Mr. Campbell for offering exceptional services to us. Je made sure that everything was okay and he was very polite. Give him a raise please,smile. He would be the reason I return.

10/10

Exceptional

07 Dec 2025

Dennis

I have a amazing time here for my birthday and the customer service was amazing would recommend it for a stay and the place was amazing clean and staff was great

Leisure Partner

10/10

Exceptional

05 Dec 2025

KAREN

The entire staff was very courteous, friendly and provided great customer service. Our check-in was quick and without issues, Rihanna was very pleasant and provided great customer service. Our room was very clean and neat, bathroom was spotless. The dining staff was really nice and the food was delicious, we enjoyed our breakfast each morning.
The hotel is small, affordable and very homely. Our room was cleaned everyday and the housekeeper was very pleasant. Hue was our front desk staff at check-out and process was really quick and he provided great customer service. Miss. Stevenson was always on hand to provide assistance as needed, she is friendly and pleasant.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Ryan

Jordan was very professional, courteous and accommodating. The lobby and security entrance. It's nicely designed. A lovely boutique property.

Leisure Family_with_children

10/10

Exceptional

26 Nov 2025

Almarie

The hotel is very close to the beach , shopping areas, and restaurants. This is one of the reasons I enjoyed staying there.

Leisure Family

2/10

Poor

23 Nov 2025

Adrian

Staff

Business_and_leisure Self

10/10

Exceptional

19 Nov 2025

Patrice

Very very nice. Clean, staff helpful and friendly, bar and breakfast were awesome.
I will definitely stay here again. If you want more personalized service without the big resort feeling.. stay here. Security was priority for the guests. Sago Palm. The best!!

Leisure Self

10/10

Exceptional

04 Nov 2025

Kimberlyn

Small but cozy, staff was exceptional and the restaurant was a delight. Worth every penny.

10/10

Exceptional

02 Nov 2025

chris

everything was perfect

8/10

Excellent

25 Oct 2025

Ilsa

good property tasty at if you are traveling by yourself. Room isn't huge but comfortable enough for 2 people.

Business Self

10/10

Exceptional

25 Oct 2025

Khary

I’ve got to say, this hotel has some seriously amazing staff who go above and beyond to make you feel welcome! The rooms and bedding were spotless, and their breakfast was so good, it felt like you were dining at a fancy restaurant! For the price, it was definitely worth every penny.

Partner

10/10

Exceptional

24 Oct 2025

Michelle

The room was clean and cozy with all the amenities I needed. The Staff was super nice and welcoming. I also had the pleasure of sharing Jackfruit, with Ms. Yolanda... which is my favorite fruit. The breakfast was on point every morning, thanks to Mr. Campbell. If you're looking for a hotel with a personal touch and a comfortable stay, don't hesitate, this is it!

Leisure Family

6/10

Pleasant

22 Oct 2025

Tara

Nice. I just wish the room wasn’t so small and there were more breakfast options

Leisure Partner

10/10

Exceptional

21 Oct 2025

Brandon

My fiancé and I had a great experience from check in to check out. Will be visiting again in the future.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Karlene

Staff was very helpful, making us feel very welcome from the moment we arrived. Place is always clean and tidy. Breakfast is also on point. Once again Amazing stay.

Business_and_leisure Partner