Grand Port Royal Hotel Marina & Spa

8/10

Excellent

03 Mar 2026

Duncan

Yes

4/10

Poor

02 Mar 2026

Karen

Tje poll was nice

Partner

10/10

Exceptional

28 Feb 2026

Michelle

It was totally relaxing i must say the kitchen staff was exceptional.

Family_with_children

10/10

Exceptional

26 Feb 2026

Chantel

I only stayed one night but great customer service. The receptionist was great. I had a problem with my room and was moved immediately. The rooms are very spacious and clean. Only reason I gave 4 stars is because there was no hot water. Not sure why and I was too exhausted to find out. It’s very close to the airport that’s why I stayed there. I will definitely stay there again if I have an early flight.

10/10

Exceptional

24 Feb 2026

Adan

great service

Self

10/10

Exceptional

15 Jan 2026

Jason

Restaurant food was excellent

Leisure Partner

6/10

Pleasant

30 Dec 2025

michael

The room was poor. In need of refurbishment.

Partner

6/10

Pleasant

07 Dec 2025

David

Somewhat

Business Friends

10/10

Exceptional

05 Dec 2025

Justin

Great

6/10

Pleasant

03 Dec 2025

Stephanie

Some of the units are rundown and we had to change room due to the shower being flooded

Leisure Partner

10/10

Exceptional

29 Nov 2025

Ricardo

Breathtaking views and fabulously tranquil seems hardly possible its so close the Kingston town and the airport. Fabulously spacious and beautifully decorated room. Staff were very helpful & accommodating.

Business_and_leisure Partner

10/10

Exceptional

26 Nov 2025

Austin

Always the kindest staff and greatest view. Rooms are spotless with comfortable beds and cold AC!

8/10

Excellent

24 Nov 2025

Venessa

The room was good and the service as well.

Business_and_leisure Family

2/10

Poor

20 Nov 2025

Christopher

Ridiculous menu the most embarrassing place to call hotel, this place has lost its value, no fresh towels every night after getting in off the road have to go front desk and beg for towels n wash cloth, and u better not have an appetite as there breakfast is a disgrace with no effort to feed you, this my last time staying here, not sure if it's new management but i can tell you we definitely wont be going back ever it was very disgusting

Business_and_leisure Partner

10/10

Exceptional

14 Nov 2025

Austin

Room was very nice and clean, restaurant was outstanding - I got snapper Escovitch and shrimp martini. The view is unbeatable in Port Royale. Very calm atmosphere and they will arrange pickup for airport 24/7.

Business Self

10/10

Exceptional

13 Nov 2025

shena

Room was spotless

Leisure Self

10/10

Exceptional

02 Nov 2025

FALLON

The hospitality is unmatched! The cleanliness and food was amazing! The pool was everything. Quaint calm getaway can’t wait to comeback.

10/10

Exceptional

27 Oct 2025

shena

Everything

Leisure Self

10/10

Exceptional

16 Oct 2025

Bryan

Everything was great for my type of vacation. Everything I needed was in walking distance of the hotel. Only thing wrong was that the tv didn't work but it didn't diminish from my comfort. I will be back 😄

Self

10/10

Exceptional

05 Oct 2025

ANDRES

100%

Business Self

8/10

Excellent

31 Aug 2025

Lawrence

For a 1 nighter very comfortable

Leisure Family

8/10

Excellent

28 Aug 2025

Rashauna

Decent stay

6/10

Pleasant

28 Aug 2025

stacey

Front desk staff were very welcoming. Bar/restaurant staff could use a little work. Not attentive customer service lacking

Business Partner

10/10

Exceptional

25 Aug 2025

Lawrence

I had a 1 nighter that went well. No problems or issues.

Leisure Family

6/10

Pleasant

22 Aug 2025

Ladislaus

Location and quiet but room could use some updating.

Leisure Partner

6/10

Pleasant

22 Aug 2025

Keisha

Don't waste your time

Nothing to do at this hotel smh and the food was not that good

Self

10/10

Exceptional

20 Aug 2025

ALISON

I love my time at the hotel and Remi makes the best drinks

Business_and_leisure Self

2/10

Poor

09 Aug 2025

Graham

Stay away from this place! I’ve stayed in backpackers to luxury hotels all over the world and I reckon this place is across the board the worst! Where to start…..on check in… TV didn’t work, safe didn’t work, no wi-fi. After numerous complaints to staff that couldn’t care less. They came to my room and fixed nothing! This place is falling apart. It’s like an abandoned resort. No one is here! They told me I’d have to wait till tomorrow to change rooms. The next morning I finally “lost it” and abused the staff in front of people checking in. Finally they started organising my new room but still had to wait till 3 pm! 24 hours to get a new room which wasn’t much better. The restaurant was terrible. The first three items on the menu I tried to order they didn’t have! Had to go with a horrible beef burger. Actually sitting outside on the waterfront was pretty nice. However after an hour and multiple requests to the waiter I finally got my change for the meal. I was assuming he was hoping I would forget. Every staff member in this place doesn’t care. Service apart from a couple of people was pathetic. Breakfast was supposed to be 7.30 am. About 8.20 they started getting organised. This place is so bad it’s actually funny! The aircon in the room was like a jet taking off every time it kicked in. The area around here is just a dump. There is nothing here apart from basically a shanty town. I could write pages about this “resort”. Stay away!!!

Leisure Self

8/10

Excellent

04 Aug 2025

Anthony

Good option for early airport departure or late arrival. Simple accommodation recover for the next leg.

Business_and_leisure

6/10

Pleasant

31 Jul 2025

Donnett

We stayed 2 nights to be close and convenient to the airport for departure. The \"salt water\" pool was very cloudy and unkept which was disappointing. Also there was construction on the property which was very noisy.

8/10

Excellent

18 Jul 2025

Hixford

The amenities need upgrading

6/10

Pleasant

18 Jul 2025

Sharon

The place was average and needed some renovations. The room had rotted areas and no microwave, phone, iron and a remote tv. For a place in Jamaica they did not have local breakfast.

Self

6/10

Pleasant

11 Jul 2025

Latoya

It was ok

6/10

Pleasant

20 Jun 2025

JAMES

It was closest to airport for 1 night. Good price, fun restaurant. Hotel is showing its age. Would stay again .

Partner

4/10

Poor

07 Jun 2025

Sobrina

Amazing views from top floor. Easy on-site parking. Staff was helpful. First room i got upstairs had a beautiful view, was very clean but the toilet didnt work. So i was moved to a room downstairs. Very old tub, old toilet, tiles need changing, musty as if it wasnt cleaned recently. The a c was nowhere near the bed. The sheets were itchy and the rooms had mosquitoes. I didn't want to ask to be moved again, so i stayed. Came to unwind and get some work done. Didn’t work out. No desk and chair in the room. The lady at the front desk, Tashema, was helpful & brought up a chair for me.

Business Self

2/10

Poor

30 May 2025

Michael

Never ever ever stay here. What a terrible property.
The TV didnt work
No hot water
No wifi
Zero amenities at or near the property.
Couldn't even buy a bottle of water in the property or nearby to drink when the restaurant closed at 10am. They did have a nasty water dispenser with paper cone cups. Distasteful is the best i could offer about this property.
The staff said I had to wait until the bar opened later.
No consideration for guests

Do not stay here

$25 US airoort to hotel
$50 US for a Taxi into Town from hotel

$35 US from Airport ti the city

Better pay the extra $10 and get access to water, supermarkets, gas station convenience stores and of course BETTER Hotels.

Do NOT Stay here. They dont care about your comforts or your happiness.

Business Self

4/10

Poor

26 May 2025

Gwendolyn

This is the second time my husband and I have stayed here. Unfortunately we went back after the first time, because we were visiting my husband's family in Port Royal and this is the only hotel there.
The grounds are beautiful but our room was not very clean. We struggled to find a outlet that worked to charge our phones. The plumbing was coming out of the walls and there was a terrible banging on the walls from work being done in the room next door! The hotel is very pricey for what you get! The food at the overpriced restaurant onsite was also not very good!

Leisure Partner

8/10

Excellent

15 May 2025

Regina

Really nice renovations going on. Close to the airport. Really good for in the hotel restaurant Red Stripe. Plenty of outdoor seating by the water. Great place to catch a sunset! The new owner is extremely nice and has some great ideas for the future of this hotel. Can't wait to go back and see the progress.

8/10

Excellent

04 May 2025

Ms

I think the price should come down 190.00 a night is too much fir jo tv access nor room service.I like the property they have several places to go.not a dull moment.Quiet cozy however wifi wasnt good if i wouldve known no tv i wouldnt stay as I wanted to relax and watch tv during dn time.However u csn just try stay out n b z until u r tired.i l felt i wouldve gotten dome money back a discount of some kind .i booked thru expedia so so will take it up with them.

Business_and_leisure

10/10

Exceptional

03 May 2025

Ranrick

It’s quiet and over crowded, the hot water is not very hot but it’s good enough. You get the best sunset views on the top deck.

6/10

Pleasant

01 May 2025

Warren

minimal amenities for the price. TV did not work, no hot water. Noisy party boats and karaoke nearby my room.The rooms have minimal art and look barren. Booking online showed no reservations for the less expensive rooms but when I was on sight there were plenty available. Seems a bit dishonest to get you to book the most expensive larger rooms when I was only one person and even those top of the line rooms were nothing to be proud of.

Business Self

6/10

Pleasant

28 Apr 2025

Joy

No basic amenities in the room

Business_and_leisure Self

6/10

Pleasant

28 Apr 2025

Verified traveler

Good, average but the views make it worth while

The hotel view was amazing I loved that. But the tv didn’t work in the room and I wasn’t informed that they all were down until check out. Also no housekeeping came to change sheets or give extra towels. Hotel staff said it was only 1 key to that particular room.

Partner

10/10

Exceptional

27 Apr 2025

Ebany

It was a simple cozy comfortable stay. Its much better than what I expected as the reviews were making me a bit detterent but it was suitable for my stay. The rooms aren't of modern furnishings but based on the fact that its a historical community that is expected. The free breakfast was a full wholesome meal and it tasted very good. I enjoyed my short visit to Port Royal I will definitely return. Also Gloria's is a very nice affordable and taste restaurant, walking distance up the road from the hotel that you must try

Leisure Partner

8/10

Excellent

22 Apr 2025

Albert

They were very very very slow with the food, often ran out of minor things like coffee. The bed was hard, the safe did not work. The view was amazing though, and the food was too expensive.

Leisure Family

10/10

Exceptional

16 Apr 2025

Janet

Everyone was super nice and very relaxing there. Would stay again!

Leisure Family

4/10

Poor

10 Apr 2025

Bryan

Tv didn’t work bathroom broken staff morale was low

8/10

Excellent

10 Apr 2025

Amber

Our stay was nice.

Leisure Family_with_children

2/10

Poor

08 Apr 2025

nicole

It’s a dirty motel charging hotel prices. It was filthy. No towels, no soap. We had to wait for them to clean towels.

The knob on the rust and hole filled shower came right off, the toilet was plugged, there’s bugs all over and overall it’s like a hostel

6/10

Pleasant

07 Apr 2025

Jacqueline

This hotel is located in a beautiful location by the sea. Loved the views of Kingston & Portmore. Service at the restaurant was extremely slow due to lack of staff I think. The food was not good, we went over to Gloria’s fish restaurant a 5 minute walk (it was good & great value for money). There were no chairs on the patios outside the room which was disappointing. I did ask about this & they were in the process of providing new furniture, which is great. Overall dispute this, I would recommend for a great stopover from/to the airport & for the nearby party cruise mooring.

Leisure Friends

2/10

Poor

29 Mar 2025

janet

The bathroom was filthy. The toilet needed cleaning

4/10

Poor

27 Mar 2025

LIAT

Out dated property

10/10

Exceptional

25 Mar 2025

Walter

It's Like Being Surrounded by a Giant Aquarium

Very comfortable and laid-back hotel and atmosphere. Lots of fish and other wildlife around...

6/10

Pleasant

22 Mar 2025

Alafia

Three star hotel with three star staff and 3 star facilities. I went down for breakfast. Beautiful setting over-looking the Kingston Harbour. No staff in sight - likely in the back. No hot water, tea bags at the drink station, only coffee. No water or juice put out. Not appealing. I left without having anything.

Leisure Self

4/10

Poor

20 Mar 2025

Paige

I booked this hotel for two family members who were looking to stay somewhere for the night. The room was not cleaned properly. There was used toilet paper (very used roll). There is dust in the air conditioner and the room overall was really stuffy.No cable or room phone. We were really hoping the hotel would have been way better. The staff was super helpful and kind, housekeeping was the issue.

Business_and_leisure

2/10

Poor

13 Mar 2025

roy

Where to begin? For US279, I've had better service for $40. I arrived just before 9pm on a Monday and was informed there was no food available on the property or within walking distance, not even a vending machine. I was told thet, I left about 3/4 of the free breakfast bar was open til 10, but the bartender was cashing out at nine. The lovely pool had a `pool closed' sign on it all the time I was there. The `free shuttle' was a taxi ride (US$50 tip round trip). I'm not sure how one messes up scrambled eggs and sausage, but after waiting almost a half hour when I was the only person in the restaurant, I left about 3/4 of the free breakfast - I tried giving a piece of the sausage to the cat that was begging and it turned its nose up at it. I couldn't take my medications because There wasn't a glass or cup in the room. I couldn't shower because the shower handle came off in my hand... The staff was very polite about explaining that service was basically nonexistent and would remain so. Without competition, the WORST hotel value I have ever received in my 73 years.

Business_and_leisure Self

10/10

Exceptional

11 Mar 2025

William

One night stay

It went well.

Breakfast was a little sparse but ok!

There is no airport transfer service other than calling a taxi

Self

8/10

Excellent

11 Feb 2025

Lawrence

Location of the Marina to the Sea was spot on

Leisure Family_with_children

10/10

Exceptional

02 Feb 2025

hugh

Great location and great staff

Business_and_leisure Self

8/10

Excellent

18 Jan 2025

Stephanie

A great hodden gem

Leisure Family_with_children

6/10

Pleasant

11 Jan 2025

Veronica

.

2/10

Poor

09 Jan 2025

Verified traveler

very disappointed
The rooms were not cleaned and i have took pictures for you to see
No hot water so we both ended having Cold Showers
No Wifi
Had to move rooms twice which were no better
I would like a full refund
Could not even use the kettle as was Very Dirty and full of dust

Partner

2/10

Poor

06 Jan 2025

CASSANDRA

Overpriced for what it is. Would not stay again.

Leisure Partner

2/10

Poor

04 Jan 2025

Tia

If you want to have a good time in Jamaica don’t come here. Most of the staff are unprofessional and not the friendliest.
We had to wait over two hours for our food.
Items were taken from my friends room
The safe box didn’t work so I had no where to keep my valuables
There was no do not disturb sign to place on the door, so staff could come in whenever ( and never knock)

Leisure Friends

10/10

Exceptional

02 Jan 2025

shena

It was amazing and i most definitely will be back soon

Leisure Self

10/10

Exceptional

01 Jan 2025

Curtis

Continues to improve

Business Friends

8/10

Excellent

01 Jan 2025

Tennith

The property is very beautiful, however the room had no warm water; not even a drop and there was zero WiFi available. Those are 2 very important amenities to me.

Friends_and_family Family

2/10

Poor

29 Dec 2024

Alea

Staff was rude, bed was uncomfortable food from restaurant was burnt and super expensive. I could go on… but to conclude I had to cut my stay short left after one day when I booked 4.

6/10

Pleasant

23 Dec 2024

Coreen

Property needs major renovations

10/10

Exceptional

21 Dec 2024

jessica

Definitely worth staying a couple of nights and super close to the Kingston airport. A great hub to walk to all the sights in Port Royal and to catch a boat to the cays.

Business_and_leisure Partner

4/10

Poor

16 Dec 2024

Lawrence

There was no hot water in the room, the pipe in the face basin was not working properly and the TV in the room did not work. Likewise the water pressure was extremely low

2/10

Poor

04 Dec 2024

Yvette

Staff at front desk was not. Professional. Treated us like we were begging them breakfast. When we already paid for for 2 days . Gave me a receipt for one night.but charge for two. We were so turned off we refuse to spend the second night there.
However the place is nice but again staff just made it ugly.

Business_and_leisure Friends

10/10

Exceptional

01 Dec 2024

Sutanya

The food,the view, the staff… everything was perfect

8/10

Excellent

16 Nov 2024

Michael H

Upon arriving, we checked into, and check in was pleasant. However, when we went to the room, we were greeted with cobwebs, dirty floors, counters, bathroom toilet that did not work, and no hot water. We asked for another room, but was told that \"there was no guaurantee that those rooms were cleaned.\" I forgot to mention earlier, that we also had visitor, a centipede that measured about 7 -8 inches, that thing was quick on its feet. I have never seen one that big except on documentaries. In the rooms, because we had a room change the following day, you have two guests, yet you only have one dusty cup and saucer for coffee, coffee, no sugar, no creamer. Our interactions with the kitchen staff during breakfast was superb. However, we ate out for dinner has the dinner menu was very very limited. The second room did have hot water and much nicer than the first but still needed work. I am not a complainer nor do I allow things to bother me, but this one I had to speak up about. I think the management needs to check the rooms after they are cleaned by staff to ensure cleanliness and readiness for guests. I must admit, they are building a newer section on the property. Hopefully things will improve.

Business_and_leisure Partner

10/10

Exceptional

10 Nov 2024

Ruth

I enjoyed my stay despite the rain that literally flooded the walkway from the room to the front desk! We survived! Staff did their best to rectify the problems.

4/10

Poor

23 Oct 2024

Verified traveler

Dirty and unsafe

The room was dirty upon arrival. The door only locks with the knob. No deadbolt or safety lock. Advertises an airport shuttle but none was available. Had to take an expensive taxi for the same price if I would have stayed somewhere nicer in Kingston

6/10

Pleasant

15 Oct 2024

Cay

Mixed emotions

3 days/2Night. Fabulous location. Joel is shabby- no amenities in room .. like bottled water( 90° temperature.. had to walk to poolside bar and pay $2 for every bottle water .. even charged for water when eating in restaurant. Some great staff / others not so good.. most front desk staff were not very helpful- shame really as the property location (albeit quite from central Kingston (we found that good). This could be a fabulous hotel . We understand it has recently been purchased and plans are to improve . Ryan was exceptional!

Friends_and_family Friends

8/10

Excellent

15 Oct 2024

Mohammad M

This hotel offers the best view of the wide-open harbor, overlooking downtown Kingston.

(There was a renovation taking place at the property when we stayed. The noise was quite intense. The hotel should not rent out the affected rooms during the renovation.)

Leisure Partner

6/10

Pleasant

01 Oct 2024

hayanty

Not sure if i can stay there againg

Helpful staff, the hotel It was under repair all day so there was a lot of noise the wors interneti ever experienced in my life terrible, bathroom smelled funny , the food at lunch time OMG I ordered a curry chicken no flavor. The hot water changes its temperature very quickly you don't even have a proper bath when the water is already cold. For the price of the hotel and not finding even 1 free bottle of water is questionable the pool looked a little cloudy water so when I saw it I went back to my room. When I went to the restaurant I sat down and it took a considerable time before the waitress noticed that I was there waiting to be served it was the same with a couple that arrived after me, the bartender was very friendly

Self

10/10

Exceptional

30 Sep 2024

Dennis Leo

The Grand Hotel Excelsior is teeming with history and it is no surprise that not much has changed with the building. Everything is well maintained however. Making customers comfortable seems to the priority of staff.

4/10

Poor

19 Sep 2024

WestJulie

The property was clean, but outdated rooms.
The kingside bed only had two tiny pillows. Toiletries were mismatched. So recommend making sure you bring your own. There wasn’t even handsoap or soap, only shampoo, no conditioner. Overall the stay was ok for what it was, and we would stay there again, given the price of places in Kingston itself. The property has high potential but could definitely use an overhaul, especially to the rooms. But overall clean and the staff were friendly and nice for the most part

Business Partner

6/10

Pleasant

17 Sep 2024

Jessica

The best thing about this place is the staff. It’s ideal if you want to escape the world and have limited interaction with persons.

Leisure Family

6/10

Pleasant

16 Sep 2024

Andrea

Was only staying for a few hours,so I check in 3pm and was leaving for the airport at 12:30 had was to put something on there freezer when I was ready to leave the was no one at the front dest the security try so hard going back and forth we finally found it and I leave would never go back there

Business_and_leisure Self

8/10

Excellent

02 Sep 2024

Mark

This is a lovely property.

Leisure

2/10

Poor

01 Sep 2024

Verified traveler

The bathroom was full of mold ..had to leave a little early.. because wasn't comfortable... i wouldn't allow me to upload the pictures

Friends_and_family Family

8/10

Excellent

29 Aug 2024

Sharmike

Friendly staff

It was a short quick trip that was well spent. The restaurant didnt have a lot of things on the menu but seevice was amazing. Friendly staff and clean environment.

Self

6/10

Pleasant

25 Aug 2024

Anthony

Need update

Business_and_leisure Self

6/10

Pleasant

24 Aug 2024

Megan

This property needs more repair and the rooms especially the flooring need to be cleaner.

Leisure Family

10/10

Exceptional

17 Aug 2024

Joel

Nice

8/10

Excellent

11 Aug 2024

Johnny

Nothing

8/10

Excellent

01 Aug 2024

Susannah

Massive room, really good air con. Bath wasnt very clean. Breakfast was limited and not that great. Pool didnt open at the times it said it would and the sea swimming was not permitted bt the hotel, too much rubbish. Stunning location to eat breakfast though.

Leisure Self

10/10

Exceptional

29 Jul 2024

Harold

Appreciate so much your service and your hospitality

10/10

Exceptional

27 Jul 2024

Rubenia

I love it here. Service is excellent and staff are very nice

8/10

Excellent

22 Jul 2024

Harold

I like all the thlnks i will come back soon thank you for your service we give the good food

6/10

Pleasant

13 Jul 2024

Sharon

The Rooms are not well kept and smells like moles, paints on walls are stripping and cobwebs in rooms

Leisure Family_with_children

6/10

Pleasant

13 Jul 2024

Eunice

Property is well kept.

Leisure Self

4/10

Poor

02 Jul 2024

donna

Beautiful ground trees flowers and scenery but bathroom facilities poor toilets doesn’t flush properly breakfast stingy with one bottle of pancake syrup one pepper and salt bottle passing around from table to table

Leisure Family

6/10

Pleasant

02 Jul 2024

John

This property served its purpose in the convenience of being close to the airport. Amazing view. Property needs work

Leisure Family_with_children

8/10

Excellent

27 Jun 2024

Holly

The views at this property were beautiful, a massive plus for me. Pleasant and friendly staff, good food (lovely traditional breakfast at weekend) & music. The outside of the hotel looks great, rooms need just a little TLC.
Would stay again.

Leisure Self

8/10

Excellent

21 Jun 2024

Tamarachante

My ac was leaking but the front desk is not 24hrs to notify anyone also don’t check in too late call first because front desk is not 24hrs

Leisure Self