Residence Inn Boston Andover

8/10

Excellent

04 Mar 2026

Harlan

Clean room

Self

8/10

Excellent

20 Feb 2026

David

Ok

10/10

Exceptional

26 Dec 2025

Theresa

Breakfast was exceptional

6/10

Pleasant

25 Dec 2025

Patricia

breakfast was fresh.

Leisure Family

4/10

Poor

08 Dec 2025

BERDIE

carpet stains, light bulb in bathroom out, roaches and broken sofa/sleeper. I have pictures

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Charlie

Everything was perfect

8/10

Excellent

01 Nov 2025

Wendy

Overall the common areas and room were clean; however, there is quite a bit of deferred maintenance throughout.

The breakfast was good, ample choices of foods and drinks.

The staff was helpful, welcoming.

Leisure Friends

8/10

Excellent

25 Oct 2025

Jesus

The room was very clean however they need to keep up with their maintenance.

Leisure

10/10

Exceptional

24 Oct 2025

Vanessa

The room was very clean and the hotel staff was nice. I loved the location, very quiet and cozy.

Leisure Family

4/10

Poor

20 Oct 2025

Marc

Carpets worn and dusty. Finishes worj and scratched. Furniture old and ditry or worn and scratched. Linens very nice and updated. Lobby was like entering a fraternity house.

Friends_and_family Family

8/10

Excellent

15 Oct 2025

Wanda

This hotel was okay for what we needed. We had a room beyond the lobby, had to go through 2 doors that were not automatic and not covered. Difficult for a person on a walker. Very limited parking up front, plenty further away. We liked the separate bedroom with a door, full size fridge. It was quiet for the most part.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Darla

Liked the double bedroom and the kitchen. Great location for seeing multiple areas around Boston area.

Leisure Family

10/10

Exceptional

03 Oct 2025

Scott

Full kitchen. Great.

Business

10/10

Exceptional

03 Oct 2025

Vincent

The staff was very nice. The room was also nice and very clean. Plenty of parking. We enjoyed our stay.

Leisure Family

10/10

Exceptional

03 Oct 2025

Theresa

Check in was super friendly and very helpful!

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

Casilda

They are pet friendly and breakfast was delicious.

Friends_and_family Family

4/10

Poor

30 Sep 2025

Marjorie

The first room that I was sent to smelled like death and had cobwebs and so much dust and spiders. I requested to switch rooms which thankfully they allowed and the new room was cleaner and smelled more fresh, still some cobwebs and spiders. However, that first night in that room is when we discovered the hotel has a mice infestation and they can slip under the doors and enter your room at whim. Ever since that moment, I’ve had to place towels underneath and behind the door to close the gap that the mice enter through. The staff are very friendly but this isn’t the cleanest hotel nor will I be back with my family. We couldn’t wait to leave the hotel. My son’s car also got broken into our 2nd night staying here due to major parking issues since trailers park taking up all the space next to the hotel. Just a trip gone sour. Staff was a 10/10 though and breakfast was a nice variation.

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Casilda

Staff is very accommodating and friendly.

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Vishakha

Neat , cleaan, quite and Safe.
Love the room...

10/10

Exceptional

30 Sep 2025

Ryleigh

It was very clean and was tucked away from all the traffic and noise of the city.

Friends_and_family Friends

10/10

Exceptional

21 Sep 2025

Samantha

The staff was super nice and very accommodating

Partner

10/10

Exceptional

20 Sep 2025

AMANDA

Check in was easy. The rooms are nice, beds are comfortable and the hotel is clean. The breakfast was really good, they offer more than your typical hotel breakfast! Would definitely stay here again.

Leisure Family

2/10

Poor

06 Sep 2025

Haili

Hotel cancelled my reservation. Overbooked. Blamed Expedia. Full refund promised but I still have to see it back in my account

8/10

Excellent

28 Aug 2025

Lisa

The hotel rooms are outdated.

Leisure Family

10/10

Exceptional

24 Aug 2025

Vianni

I’m definitely going back, everything was so clean and quiet. The staff was very friendly

Leisure Partner

8/10

Excellent

23 Aug 2025

Carl

Rooms alittle dated

Leisure Family

8/10

Excellent

23 Aug 2025

Deepu

I always stay there when on business trip. Nice and safe .

Business Self

2/10

Poor

18 Aug 2025

Janet

One enployee at the front desk was very nice. But her hands were tied to do anything about the many problems they were having. I think its is against the law to run a hotel without hot water. No way to wash dishes in the rooms, or while serving food! This is dangerous!

Leisure Family_with_children

6/10

Pleasant

17 Aug 2025

Verified traveler

The first night was good. Th eggs at breakfast need to come from real eggs. It tasted like a substitute egg. The 2nd night we had no hot water due to boiler not working.

6/10

Pleasant

10 Aug 2025

Colleen

The staff are excellent - they are kind and very accommodating - but the hotel itself is dated and a little musty, and could definitely use some updates by the Marriott family.

The linens and towels were clean, my bed was reasonably comfortable, and the rooms were generous in size, but the carpets could probably use a steam cleaning and it might be a good idea to have someone take a look at the birds going into the vents outside. I had a comfortable night’s sleep, didn’t seem noisy to me, good blackout curtains in my room. There’s no place to dine at the hotel, and the only food/restaurant options are at a driving distance, something to keep in mind.

Leisure Family

10/10

Exceptional

10 Aug 2025

Kelvin

Muy bonito lugar

Leisure

8/10

Excellent

08 Aug 2025

Danielle

Impressive room

Every was amazing, but the mattresses are more firm than I find comfortable. I had to take the extra comforter and blanket from the closet to pad the mattress a bit to sleep.
The room was huge, super clean, modern, the bathroom was huge, they even included a shower chair, which helped me A LOT. This is what I expect for the nightly rates... a softer mattress too... but my husband and teen daughter slept fine.
Only 2.5 miles from the prudential center for a concert. Safe fenced and gated parking. It was amazingly quiet for how close it is to the highway and airport. Great variety for breakfast with very nice people working at breakfast. Very crowded at breakfast though, even though the seating area was quite large. We chose to get our food and go back to our room.
I would definitely recommend this hotel for attending concerts and other events at the Prudential. I will highly recommend Lyfte for transportation and book ahead so you dont get swept up in the after concert excitement and pay almost as much as it is to stay one night at the hotel...

Friends_and_family Family

8/10

Excellent

07 Aug 2025

Ramona

The rooms were excellent, very clean and comfortable. Breakfast was good but not the best we have had. We were disappointed in the pool and the hot tub was not working. We would definitely stay there again just for the rooms as they were top notch!

Leisure Family

10/10

Exceptional

04 Aug 2025

Kevin

All and all a good stay!

Hotel was clean and modern. Good breakfast selection front desk employees were excellent very friendly and professional. The mattresses could probably updated and replaced.

Friends_and_family Family

2/10

Poor

03 Aug 2025

Kujtim

Hotel listing said they had cribs and they didn't. We had to call numerous times to check in on our request and they kept forgetting to call back, even giving an attitude on one of the responses. We had to stay up through the night to make sure our baby was secure. No effort was made to help or accommodate us.

Leisure Family

4/10

Poor

01 Aug 2025

Diana

No too clean, and bathroom doesn’t even a shower

2/10

Poor

30 Jul 2025

Brianna

Breakfast was awful, uncomfortable beds, they messed up of rooms and there was a toothpick stuck in my floor that drove up into my foot.
The pool and out side area was nice.

Leisure Family

6/10

Pleasant

30 Jul 2025

Kirsten

Hotel was OK

Hotel was a little hard to find. Very small sign, no lighting at entrance.
Room type was just what we needed as a family but not clean at all. LOTS of hair everywhere, bathroom tub and floors. Bedding for pull out sofa was dirty and stuffed back into a bag. Found a VERY large dead bug on floor near fireplace ( Actually looked like a cockroach but not certain) not enough towels in room ( only two for the family) Housekeepers did not speak enough english to get sheets.Breakfast first day was cold, even the coffee in their pots! Large family overtook the only waffle maker so you werent able to get near it. The second day was much improved
Pool and hot tub are nice
Was great to have a kitchenette type area to utilize
Not what I expected from a Marriott. Lots of other hotels in area. For price we paid it was OK

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

Kathleen

Residence inn

Hotel was amazing. Staff were attentive and always was there to help if needed. Suite was very spacious and comfortable

Friends_and_family Family

8/10

Excellent

24 Jul 2025

Alejandro

Good hotel but outdated. It needs TLC

Business Self

10/10

Exceptional

18 Jul 2025

Gabrielle

The location was beautiful! The staff and accommodations were great as well.

6/10

Pleasant

16 Jul 2025

Katrina

Clean rooms, friendly staff, breakfast could be better, and hot tub wasnt working, pool open hours should start earlier

Leisure

8/10

Excellent

15 Jul 2025

Jared

.

4/10

Poor

13 Jul 2025

Danielle

Hotel infested with cockroaches

The room was spacious, a little outdated but it was functional. The major problem that I had were the cockroaches that were infested in the entire hotel. They came out at night in the room but during the next day they could be seen crawling all over the floor and walls in the hallway by the elevator on top of the trashcan. Upon checkout, I informed the front desk and they were aware of it and we’re going to look into fixing it. I feel like this is unacceptable for any hotel let alone a Marriott, which is a national chain. To pay a decent amount of money to rent a room for one night and then have it infested with bugs is a health risk and not acceptable.

Friends_and_family Family

10/10

Exceptional

08 Jul 2025

Jonna

It was a great stay

2/10

Poor

05 Jul 2025

Amanda

We reserve 2, 2 bedroom suites. When we arrived we were told they couldn’t find the second room. We waited 45 minutes just to be told they only Had one of the rooms and will give is a one bedroom for free. When I paid much more then that. We got to the rooms to be greeted by roaches and bedbugs. We went to tell the manager we were out of there because of the infestation. Their reply was okay then. You guys are all set. Unprofessional, filthy, and smelt horrible on top of all

Leisure Family

8/10

Excellent

26 Jun 2025

JOHN

The hotel is located in a nice office park, so it's quiet. It's an area walker-friendly. The walk is pleasant. The room is comfortable and generally clean, although we did see a tiny roach. We stayed there a few years ago, it was very nice. This time it is showing its age; apparently requires a major update. Pots and pans don't seem to complete, for example, we saw a small lid without a pot matching it. For some odd reasons, there did not seem to have exhaust fan in bathroom.

Staffs are nice and quite helpful. Breakfast was good as usual. Laundry facility was good and efficient. There is one good Italian restaurant in walking distance but seat is hard to find. There is no other alternative unless we drive somewhere. Overall, it was a nice stay. If price is right, we will be happy to return.

8/10

Excellent

25 Jun 2025

Kelly

The staff was great!

Leisure Friends

6/10

Pleasant

23 Jun 2025

Joseph

Planned water maintenance with no notice

This hotel chose to perform planned plumbing maintenance on a pipe that fed an entire floor without any warning to the inhabitants. When you are standing in the shower soaped up and the water goes off for over a half hour, you can’t rate the customer service very well. A simple NOTICE ahead of time to the occupants could have avoided a very unsatisfactory experience at this property. The front desk didn’t even know the planned maintenance was taking place until the 3rd time I contacted them. Once it was fixed, the shower remained unusable for an hour as the hot water ran rusty. Performing maintenance on the property is not my issue….failing to notify the guest of impending impact is a big issue. Do better next time.

Partner

10/10

Exceptional

23 Jun 2025

Juan

Excellent hotel!

Friends_and_family Family

6/10

Pleasant

23 Jun 2025

Claribel

We booked (3) 2 bedroom suites for a wedding weekend. The room’s furnishings are out dated and the air conditioning wasn’t working properly in 2 of the suites. The breakfast wasn’t too bad.

Leisure Family_with_children

8/10

Excellent

23 Jun 2025

Elizabeth

We had a great time! Everything was clean and quiet! Hot tub was perfect.

Leisure Family

10/10

Exceptional

22 Jun 2025

michael

We enjoyed our stay, clean room, and pet friendly!

My Mother and I recently stayed for 3 nights and had a great experience at Residence Inn! Check in on Wednesday was smooth, staff was friendly, manager Bobby was present and helped bring in the luggage cart I used on arrival, as I entered lobby.

I had called earlier in week, was told pool may open on 6/18, it did not, but officially opened for season on 6/19 and was quite popular with the guests! Pool water was a bit cold, but the hot tub was perfect and my 81 year old mother got to try one for the first time and LOVED it!

We had suite 210 and it was perfect for our dogs, as it was tucked away in a corner, quiet, very clean, beds were very comfortable, loved the fire place, had an oven and burners, full size fridge, and anything you could need. It was like a perfect sized apartment with two separate bedrooms and 2 bathrooms!

While the decor is somewhat dated, my mother loved it, everything was in good condition, we loved the views of the trees, and it was peaceful. Occasional noise from upstairs neighbor but it was minor.

We usually rent a house for trips, but this was cheaper, and worked out great! VERY pet friendly, all rooms can be used for pets, so your not stuck in the same wing with barking dogs. Lots of trails around hotel and poop bags available around property, which was lovely with flowers all over!

The building can use some work though as some siding is rotting and missing.

Breakfast was the same daily but excellent besides plastic like scrambled eggs.

Friends_and_family Family

8/10

Excellent

21 Jun 2025

Queenny

Everything is good except there is smell from the carpet made us couldn’t sleep well

Family_with_children

10/10

Exceptional

21 Jun 2025

Christopher

Manager on duty behind desk upgraded my room which I never even requested. Much appreciated!

8/10

Excellent

20 Jun 2025

alex

Nothing unique

Business Self

10/10

Exceptional

15 Jun 2025

JENNY

Lovely

Leisure Family

10/10

Exceptional

15 Jun 2025

Elba

Michelle and Bobby at front desk were very nice and helpfull. The rooms were very clean. Every room was well supplied. The breakfast was perfect. Pool was not open but only because it had to be inspected by the city for the season. I would certainly stay there again. It's in a nice quiet area but within minutes to Wal-Mart, Market Basket and Restaurants.

Leisure Family_with_children

10/10

Exceptional

11 Jun 2025

Jolissa

My stay was awesome this is the first hotel I’ve been to where I can prepare my own meal and the environment was clean I loved it I’d definitely recommend

2/10

Poor

06 Jun 2025

Fantasia

The pool wasn’t available.

Leisure Family

6/10

Pleasant

05 Jun 2025

Sandy

My stay was comfortable and the place was clean. The pool was down, which was a bummer since it was 87° outside. My check-in process was smooth, quick and seamless. My checkout process was interesting. There was nobone sitting at the front desk. The general manager was in her office. She yelled out “what can I help you with?” I told her I was just looking to check out. She nonchalantly told me to just leave my key there. Part of me enjoyed that too. However, I do think she could’ve been a bit more friendly about it.

Leisure Partner

6/10

Pleasant

02 Jun 2025

Gary

One night stay for local wedding. The room (227) was extremely noisy appearing there was a generator system outside the window. Tough time sleeping. Carpeting was aged and frayed. Served the purpose for a few hours sleep.

Self

10/10

Exceptional

01 Jun 2025

Chad

This is a GREAT place to stay! Updated, clean and makes walking around Bar Harbor so easy. No need worrying about finding a public parking spot and paying for it.

Leisure Family

2/10

Poor

25 May 2025

Serdar

Bobby was the most rude person I have ever met , we complained about roaches on the first night asked to be moved and there was no other room after we packed up all of our stuff to be moved, and after that they had it out for us and Bobby kept calling and saying their receiving multiple complains about noise at 5pm and 6 pm on a Saturday afternoon and Sunday daytime, he called multiple times. My family and I were traveling Boston and this was the most normal priced hotel so we weren’t here very much only to sleep and get ready and leave again, also I have a 5 year old daughter. They sent someone up to complain that we’re being loud when the floors are paper thin and I can hear my husband talking though the floorboards . Bobby called yelling on the phone and was screaming at my mom in the front desk the second day in saying he would call the cops if we got complained on again and that there were multiple people
Complaining. The only nice person was the manager and after she said that was unacceptable behavior and said she’d talk to Bobby there was no more complaints and she said there was in fact not multiple
People complaining. . Bobby is the most unprofessional and disrespectful person I have ever seen as an assistant manager. If I owned a hotel he would’ve been gone a while ago.

Leisure Family

2/10

Poor

24 Mar 2025

Verified traveler

Gross find some place else

Absolutely gross stains on the carpet the whole floor smelled like curry the tub had a ring around it. Soap dispenser in shower totally empty mold in bathroom…. Never again

Business

10/10

Exceptional

24 Mar 2025

Christopher

Feels like home

To be honest it was one of the best hotels I have stayed at. The inly hotel I have stayed at where I could cook my own meals instead of having to go out to eat. I definitely plan on staying again sometime.

Partner

8/10

Excellent

16 Mar 2025

KELLY

The property was OK, dated furniture and amenities but the staff was absolutely wonderful and helpful. Bobby, Veronica and Frank couldn’t have been nicer and did everything in their power to rectify the problems we had. Property definitely needs to be updated, but the employees were great

Leisure Pet

10/10

Exceptional

11 Mar 2025

Jay

Great experience, clean room excellent service

Business

8/10

Excellent

18 Feb 2025

Amanda

This is a great place to stay if your looking for decent priced rooms. We were looking for a suite to have a full kitchen to cook and separate bedrooms. This met those needs.

It does state there is a hot tub - but this is not open October - May (this was not listed on their website). There was no baking sheets to use the oven, and we did have pizza one night (some additional cooking supplies would have been nice). Otherwise, it was decent place to stay.

Leisure Family

8/10

Excellent

15 Feb 2025

Sheena

The room was very clean and spacious!

Leisure Partner

8/10

Excellent

15 Feb 2025

Elizabeth

Quiet. Cute

Leisure Partner

8/10

Excellent

10 Feb 2025

Sarah

I accidentally booked this hotel and was expecting a pool and hot tub. My fault entirely. The suite was spacious and the kitchen was stocked with essentials if we were to cook a meal there. Very nice present staff. Convenient location.

Leisure Partner

10/10

Exceptional

03 Feb 2025

Renee

Always an amazing time when we stay at this location. The indoor pool is perfect for my family

Friends_and_family Family

8/10

Excellent

03 Feb 2025

Susan

Spacious

Leisure Family

10/10

Exceptional

19 Jan 2025

Faridah

The staff is very respectful and kind. I really enjoyed my stay there. I will come back again and again.

10/10

Exceptional

08 Jan 2025

Santa

Excellent

10/10

Exceptional

02 Jan 2025

Rafaela

I like every Thunderbolt

10/10

Exceptional

01 Jan 2025

Chantal

Nice hotel , clean rooms and beautiful stuff at the desk

10/10

Exceptional

01 Jan 2025

Robert

Great service. Convenient location. Good breakfast. Clean. As described

Leisure Family

10/10

Exceptional

13 Dec 2024

Renee

A little outdated but good enough to stay was comfortable

Leisure Family

6/10

Pleasant

24 Nov 2024

Sue

None of the 3 tvs worked at all ,phones did not work at all and the tub kept filling up while showering ao your standing in the dirty water while you shower. Wow

Leisure Family

4/10

Poor

21 Nov 2024

Verified traveler

Filthy place

The place is a older hotel but if they kept it up I wouldn't of complained. There was trash bags on the second floor, the laundry room hasn't been cleaned in months and the was tenants clothes all over the laundry room and my room was ok but the floors were dirty so it sketches me out if my sheets were even clean. Go to another hotel and don't waste your time here. Shame on Marriott for allowing a hotel so be that dirty

Business

10/10

Exceptional

14 Nov 2024

Jose

Nice hotel

Very nice and quiet hotel

Partner

10/10

Exceptional

03 Nov 2024

JoAnne

Disappointed

I felt our room 126 was very worn out and dated. The lamp was broken and just felt like a cheap motel. Also, very smelly. I told the front desk, and she just said Oh, I’m sorry. There should also be rules, no nightmare, pajamas allowing in breakfast area. Very low class.

Friends_and_family Family

4/10

Poor

01 Nov 2024

Jorge

Beds were dirty

Leisure Family

2/10

Poor

20 Oct 2024

DONALD

Its a homeless shelter for illegal immigrants. Its not a hotel. Something that would have been nice to of been told prior to booking.

Leisure Partner

4/10

Poor

20 Oct 2024

Leslie

This property is very dated - multiple maintenance issues with our room and staff were not attentive to those needs (including brown water coming from faucets). Lots of updating needed at this facility.

Leisure Family

10/10

Exceptional

20 Oct 2024

Rafael

All Good

Leisure Self

8/10

Excellent

06 Oct 2024

DARLENE

Front desk recommended a great spot for lunch; walkable. Beautiful area. Place could use some modernization but everything is perfectly fine, just a bit dated if you care about that.

Leisure Self

8/10

Excellent

05 Oct 2024

Charles

Clean and quiet

8/10

Excellent

29 Sep 2024

Robert

We stayed for a week... very quiet area, near the interstate. The outdoor hot tub was fantastic! My only complaint was the eggs served for breakfast were very gross - definitely processed food. Tasted like eating plastic.

6/10

Pleasant

22 Sep 2024

Steve

Really felt like going back in time when I got to the room. I was only there late evening to very early morning so I can't comment on the long term qualities. Friendly staff and clean room but there was very little in the room that felt contemporary...especially from the standpoint of digital interfaces. In the wall telephone data transfer ports a plenty. Lighting was dark and starkly brash colored. Then when I tried to get on the wireless system it required me to open an account with Marriot Bonvoy. C'mon, even the cheapest motels don't require you to give up personal information to connect to the internet. In my view, that is not free.

10/10

Exceptional

15 Sep 2024

Shannon

Everyone was Nice friendly staff and safe and great location

Leisure Family

10/10

Exceptional

09 Sep 2024

Nawaf

Amazing place for families and long stay

Business_and_leisure Family_with_children

10/10

Exceptional

02 Sep 2024

EDILAINE

Good

8/10

Excellent

01 Sep 2024

jennifer

Great place to stay with younger kids. Suites are nice and convenient. Pool and hot tub are huge assets as well. Plenty of places close by for food, clothing etc.

Leisure Family

8/10

Excellent

01 Sep 2024

Michelle

Very nice place

4/10

Poor

26 Aug 2024

Nicholle

Very dirty especially the hallways they had a horrible smell and the pool and jacuzzi had so much chlorine that made your eyes burn just to go in them

8/10

Excellent

22 Aug 2024

Melony

Bellboy carts should be at all entrances not just the front entrance. This place is so big to get one was a hassle. Otherwise the property was clean and the staff was very friendly. I also enjoyed my sleep here as the mattresses were very comfortable.

Leisure Family

4/10

Poor

19 Aug 2024

DonnaGrace

The place smells horrible. The hotel is pet friendly the hallways smell like a mix of animals and food. The place is used for long term housing placements, which would be fine were it not for some of those guests treating the entire building like it was their home, including stairwells and hallways. There was no way to know the property was used this way until checking in.

Not surprisingly, my room was not updated at all, the furniture was very used and I felt I had to put a sheet over the sofa before sitting on it. The bedding was clean, but the rest of the place felt dirty.

Leisure Family