Name: Hilton Garden Inn Tewksbury Andover
Address: 4 Highwood Drive, Tewksbury, 01876, US

10/10

Exceptional

24 Jul 2026

Andy

we had a great stay. My only disappointment, was that during our two nights day, they did not come to make up the room or bring fresh towels. I understand they changed the linens every other day which is fine in support of the environment. However, they should at least make the bed and bring fresh towels daily.

10/10

Exceptional

23 Jul 2026

Elia

Don or Dan the front desk person he was the sweetest person. Very helpful, I have no words to describe him. He was great. He made my experience worth going back.

4/10

Poor

23 Jul 2026

Gene

Had to change rooms when first arrived cause the room they provided was not cleaned and smelled. Then was told room cleaning service was only every other day or every two days. Also the breakfast was not very good so not sure worth what they charge.

4/10

Poor

22 Jul 2026

Nemanja

Understaffed, room wasn't ready at 4:30pm, 1 person serving 30 people at the bar, breakfast food nothing special and not worth $17 per meal.

8/10

Excellent

22 Jul 2026

Cecilia

The room was spacious, very clean comfortable bed. The staff are polite but no human relations. Breakfast is not included. Price is reasonable.Parking is free, lots of space for parking.

10/10

Exceptional

22 Jul 2026

Heather

Great, clean hotel. Smooth check in and check out. Shout out to Don at the front desk who was very friendly as was all the staff really. Well done.

Partner

10/10

Exceptional

21 Jul 2026

Ann

Loved the bfast, food was great and staff friendly

Friends

6/10

Pleasant

21 Jul 2026

Susan

I was not made aware of the charge for the breakfast. I could have gone to Cracker Barrel for less and gotten a much better meal. My room was very clean but no drinking glasses or body lotion. I will stay there again but will check the amenities. Need to make your guest aware there is a charge for breakfast. SNS

Self

10/10

Exceptional

20 Jul 2026

Timothy

Very clean and nice. Lubed it

Business

10/10

Exceptional

20 Jul 2026

Dawn

….

Partner

8/10

Excellent

18 Jul 2026

Alice

Words to pay attention to for the future. If you’re a Hilton Honors member as I am be sure to check all rates. I ended up paying more than I should have and no breakfast was included. Even had to pay for bottle water, a courtesy I was always given before when staying at Hilton hotels

Partner

10/10

Exceptional

18 Jul 2026

Cristiane

No comment

10/10

Exceptional

18 Jul 2026

Vanessa

Friendly staff. Rooms were clean, beds were amazing! Elevator was terrifying. Coffee was good but I think the creamer went rancid when I used it. Hotel is easily accessible from multiple sides, plenty of parking. Pool isn’t deep so it’s pretty nice for wading. Gym is 24h. Breakfast buffet is standard.

Self

10/10

Exceptional

16 Jul 2026

Robin

A

10/10

Exceptional

15 Jul 2026

Barbara

The staff was friendly and helpful. I don’t like that rooms don’t get cleaned unless you ask, but all the hotels seem to be going that way.

Friends

6/10

Pleasant

15 Jul 2026

Anita

Staff were friendly enough, the room was reasonably clean. The listing wasn’t very clear on the breakfast buffet being for a fee - $20 for the worst breakfast buffet ever! FREE Continental Breakfasts at other hotels are 10x better than this $20 “buffet” that didn’t even have pancakes or a waffle station… pathetic.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Sonja

We were in town for hockey and had a great stay, the room was fantastic, clean and spacious with very a comfortable bed.

The staff are awesome and friendly, you can’t go wrong staying here.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

starlin

very good

10/10

Exceptional

13 Jul 2026

Sharon

Wonderful hotel and staff!!

Partner

10/10

Exceptional

13 Jul 2026

Diane

Set up for traveling professionals with clean, modern facilities, nice bar / restaurant lobby, parking, desk in room, and luggage carts.
My only issue is housekeeping did not stock soap, shampoo or conditioner.

Self

10/10

Exceptional

13 Jul 2026

starlin

very good

Family

10/10

Exceptional

12 Jul 2026

Nathaniel

They have the best staff. Everyone was helpful and friendly/ funny. Great experience. We will be back.

Family_with_children

10/10

Exceptional

11 Jul 2026

Daniel

Very nice hotel, highly recommend,

8/10

Excellent

11 Jul 2026

Gary

Absolutely no cell service. My only complaint with Att and Verizon

Partner

6/10

Pleasant

10 Jul 2026

Cheryl

The room was to noisy every time someone came out of their room the doors slam there must be a way to fix the doors so they do not slam. Check and staff were very good

Self

10/10

Exceptional

09 Jul 2026

MaryAnn

Great airport shuttle. Very helpful staff!

Family_with_children

4/10

Poor

09 Jul 2026

Kallie

There was hair all over our room, in the bathroom and shower and even between the sheets. It looked like no one had cleaned. When we had called the front desk they said there wasn’t anything they could do about it since there were no more rooms and did not offer any help. We eventually called for new sheets and they were able to bring them up to our room.

Family_with_children

10/10

Exceptional

09 Jul 2026

kristin

Great!

Family

10/10

Exceptional

08 Jul 2026

Maria

First of all the front desk, no matter who was there, was so sweet, caring, and accommodating. This would have been one of my favorite stays in all my travels but Lisa at the breakfast buffet was something else. She aggressively hunted people down to make sure they will pay for the poor display of a breakfast, I have seen better quality and variety at a comfort inn. She was so rude and judgemental. She made sure to bring the check to my table the second I sat down to eat my breakfast then cleaned up my plate when I was going for seconds, she comes rushing out of the back screaming why did you let me take your plate if you were going for more. Stupid me, I thought she took it so that I can get a clean one. I just sat there and watched to see if she was this way with everyone or just me. Seems like with the men and non ethnic people, she let them eat in peace and didn't put their check on the table as soon as they sat. Right after breakfast, we headed to the market to get milk and cereal so we wouldn't have to deal with her for another aggressive breakfast. If I could erase this encounter from my trip, it would have otherwise been perfect. Management/ front desk was very apologetic and tried to make it right with freebies but we weren't trying to take advantage.

Family

10/10

Exceptional

07 Jul 2026

janine

Clean, new hotel tucked off the main road. Great hot breakfast was included. Several food options a short drive away.

Self

8/10

Excellent

07 Jul 2026

Victor

Very nice

4/10

Poor

07 Jul 2026

Accasia

Green pool

Partner

10/10

Exceptional

06 Jul 2026

Zachary

Lovely hotel. Clean, manager and workers were very polite and pleasant. Breakfast was not free though, other than that, lovely

Partner

10/10

Exceptional

05 Jul 2026

Susan

Located just off of I495, the first impression of Hilton Garden hotel is of a nice facility, large well lit parking areas and nicely landscaped grounds with flowers leading to the entrance of the hotel. Upon entering, the lobby is a very open area with high ceilings, giving an open and airy feel. Coffee, and cold drinks are available, along with a snack bar area with beverages and snacks for purchase. The even had bottled beer and wine for sale.
On a busy 4th of July weekend, despite being sold out, the hotel was quiet. Check in very smooth with Don at the front desk. A personable fellow, he had us on our way to our room in no time. The hotel and our room looked exactly like the photos online. Everything was clean and well maintained.
Our room featured a king bed, which had an assortment of pillows, and very comfortable bedding. Good lighting options, mini fridge and microwave were very handy. Easy to log into streaming accounts on the TV.
The bathroom was spotless, and appreciated the updated feel with nice shower and glass doors. All soaps, shampoos, conditioners and lotion provided.
We paid in advance for the breakfast, which featured standard options of eggs, potatoes breakfast meats, breads etc.
Overall really enjoyed our stay here, and would visit again since we travel this route often. Only let down was the free internet. Difficult to get online and constantly knocked off. Would have used my Verizon cell data, but as usual, signal strength here was minimal.

Partner

10/10

Exceptional

05 Jul 2026

ronald

Amazing staff! Bar-lounge area was a good experience.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Angela

Jose was very nice and very helpful. He did everything he could to help with the problem with the room

Self

2/10

Poor

05 Jul 2026

Ibrahim

The bed is as hard as the ground couldn’t sleep for 2 days with aches all over my body

Friends

6/10

Pleasant

05 Jul 2026

Toni

Room smells like sewage. No, hand soap in room. Forgot my toothbrush and they didn’t have any at front desk.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Zdenek

Is wery nice and clean holet. Personal was nice and helpful. I highly recommend this place

Partner

10/10

Exceptional

04 Jul 2026

Jose

Staff amazing. W Don. Room awesome. Fries and pool cold.

Self

10/10

Exceptional

04 Jul 2026

Masoumeh

This hotel is not especially memorable overall, but the room size was a major highlight. It was not a suite, but it felt almost like a studio apartment, with lots of closet space, plenty of storage, and a separate sitting area with a large couch. The bathroom also seemed recently renovated and was quite nice. Everything else about the hotel was acceptable, but not particularly impressive.

Partner

10/10

Exceptional

02 Jul 2026

Michael

Room was very clean, staff was helpful and the location was good for us.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Henry

Yes

Self

10/10

Exceptional

02 Jul 2026

Lea

Skip the breakfast buffet b/c it's over priced for what it is and there's a cracker barrel right across the street and a cute coffee shop, aroma joes, like .2 miles away with a fast breakfast and a drive thru. Otherwise very nice place to stay and great parking!

Friends

8/10

Excellent

02 Jul 2026

Brian

Good clean good location

Self

4/10

Poor

02 Jul 2026

Michael

My room, 217, smelled like a backed up sewer. Thankfully i only had to stay the night. The next morning, I went to have breakfast and everything was ok since I prepaid. I went up to get ready, came back down and just stopped in for a cup of juice, the woman handling the breakfast area told me I'd have to be billed for another breakfast!! She embarrassed me in front of many other guests and colleagues. Very disappointed!

Business Self

10/10

Exceptional

01 Jul 2026

Victoria

Lots of parking. Great price. Super nice staff. Conveniently located.

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Tesiya

Everything was nice

Partner

4/10

Poor

30 Jun 2026

Michael

Had to beg for more towels. Witnessed front desk staff arguing with another guest about an extra bar of soap...ridiculous

6/10

Pleasant

30 Jun 2026

Rachell

I appreciate the front desk so much mainly Don thanks for going above and beyond.

I do think the cleanliness of the hotel room could’ve been better during my stay I discovered the previous guest wash cloth still hanging from the bathroom curtain rod with a foul odor and body hair, and previous trash in the room, that didn’t really give me confidence that the room was cleaned. The following morning piles of dirty laundry and trash from the rooms that’s were checked out of lined the hallway which I think is unsanitary. So overall I would not stay at this location again

Family

10/10

Exceptional

29 Jun 2026

Elizabeth

Terrific desk and hospitality staff. Very professional despite a full house of guests.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Gladys

The room was clean and comfortable. Beds were greats and room was good except for the coffee maker was missing a piece I was not able to used. Good location.

Business

10/10

Exceptional

27 Jun 2026

Abigail

Staff very friendly. Special Thanks to Christian

Partner

8/10

Excellent

26 Jun 2026

Megan

Clean and well maintained. Random location in an industrial plaza, however convenient to highway.

Friends_and_family Friends

8/10

Excellent

26 Jun 2026

Jay

When checking in if we got handed our breakfast vouchers it would have made getting breakfast easier.

Pet

6/10

Pleasant

26 Jun 2026

Donna

It was ok but restaurant and bar so small and not a big selection of food. Also wasn’t cooked to good

Self

10/10

Exceptional

25 Jun 2026

yuliana

I liked the hotel to rest, the breakfast I loved the smell, my only complaint was that the pool is closed for three days.

10/10

Exceptional

25 Jun 2026

Jeremy

Would stay here again. Nice place.

Partner

8/10

Excellent

23 Jun 2026

Brian

Good location and parking

Self

8/10

Excellent

23 Jun 2026

Jordan

The room was clean and comfortable, the lobby and public areas were spacious and modern. We wanted a hotel with a pool but it was broken and closed.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Victor J

excelent location

Partner

10/10

Exceptional

22 Jun 2026

Shawn

Our stay was great. Clean room, friendly staff and a good breakfast. Don at the front desk is awesome. We normally stay in Danvers but the extra drive is well worth it for this place.

Partner

6/10

Pleasant

22 Jun 2026

Erick

The room smelled like cigarettes I myself apply an air disinfectant spray other than that the sheets felt itchy at some point , but as far as cleanliness it was great , bed was really comfortable other than this it was a great visual pleasing aesthetic. Also to park closer to entrance you need to secure a spot before night time otherwise you won’t find a nearby spot

Self

8/10

Excellent

22 Jun 2026

MBENG

Very helpful staff. Clean room and safe parking

Self

10/10

Exceptional

21 Jun 2026

Henry

Jose is great!

Self

8/10

Excellent

21 Jun 2026

Lenora

It was a very nice place

Family

10/10

Exceptional

21 Jun 2026

Olivia

Fantastic front desk staff. Beautiful and clean. I stay here frequently and it is consistently great.

Family_with_children

10/10

Exceptional

21 Jun 2026

Donna

Everything about our stay was exactly what we expected! Very pleasant experience!

Partner

8/10

Excellent

20 Jun 2026

Jacquelyn

Our room was clean, bit our bathroom smelled moldy. Other than that, it was a great place to stay.

Partner

10/10

Exceptional

20 Jun 2026

Camilla

We arrived around 3:30am and the staff was so friendly and welcoming. Jose made check out eas,1

10/10

Exceptional

18 Jun 2026

Maggie

Everything was great

Friends

8/10

Excellent

16 Jun 2026

Maria

The room we were originally given was not cleaned and was moved to another room. We were given breakfast vouchers but when we tried to use them was told we didn't use it in the time allotted. The room was nice but had no drawers, anywhere.
Front staff on the weekend was wonderful, Christian and Bob. Monday, another story. He was the one who told us about not able to use the breakfast voucher. I wasn't in the mood to argue.

8/10

Excellent

16 Jun 2026

Marie Yves

C’était bien

Partner

8/10

Excellent

15 Jun 2026

John

Accommodated a late check-in. For the sofa bed in our suite, they had extra sheets, but they didn't have an extra pillow.

Family

4/10

Poor

14 Jun 2026

Wesley

Honestly for $200+ I expected a lot more, but I ran into some issues with my room. The bathroom had a strange smell that lingered for hours on end, even after I tried spraying cologne, and the TV wasn’t working properly at first so I wasn’t able to enjoy any entertainment for the first few hours. Overall it was still a decent stay, I just couldn’t enjoy it to the fullest due to those problems.

Partner

4/10

Poor

14 Jun 2026

Robert

Breakfast not free. No good

Friends

10/10

Exceptional

12 Jun 2026

Catherine

Clean and no surprises. Was disappointed that the breakfast was not included in the price of the room.

Partner

10/10

Exceptional

11 Jun 2026

peter

Nice

10/10

Exceptional

11 Jun 2026

brian

Clean hotel with a friendly staff

8/10

Excellent

08 Jun 2026

Diane

The original room we had was reeking cigarette smoke and the bathroom faucet was broken. Also, housekeeping missed our room twice. But we were offered a different and better room and housekeeping finally came to our room on the last night. If not for the helpfulness of front desks Christian and Donald, hot breakfast every day with good variety, pool and 24/7 gun included, it would have been a terrible overall stay.

Family_with_children

10/10

Exceptional

07 Jun 2026

Mark

Nice place. free coffee needs better mixer like real milk not horrible chemical coffee mate

Family

10/10

Exceptional

06 Jun 2026

Henry

Everything was good

Self

10/10

Exceptional

04 Jun 2026

Leslie

One of the best hotels I've stayed in. Beds comfy, very clean and staff was very friendly.

Family

10/10

Exceptional

01 Jun 2026

Michael

Exactly what was advertised staff very helpful property very clean and maintained would definitely stay again

Partner

6/10

Pleasant

30 May 2026

Beau

Standard hotel breakfast that cost extra. WiFi was slow and bathroom didn’t match the pictures. A/C unit was loud. Overall okay hotel for the price, but expected more from Hilton.

Partner

8/10

Excellent

30 May 2026

Alexander

This line of hotels didn’t have water bottles in the room as complementary item .. really?!? Out of all hotel chains, - cmon!!

Self

10/10

Exceptional

30 May 2026

Henry

Everything was good but the 2 of the dispensers in the shower were empty

Self

8/10

Excellent

30 May 2026

Cynthia

The person at check-in was awesome! He deserves a Gold Star. The breakfast was not good for 16.00 per person. It is the average scrambled eggs you get at other locations for free.

Partner

10/10

Exceptional

30 May 2026

Lisa

We stayed here because it was only a 10 min ride to the Lowell Memorial Auditorium. Check-in was easy and the attendant was very helpful explaining amenities! Room was very comfortable. AC was a bit loud but had no issues sleeping. Would definitely stay again.

Partner

10/10

Exceptional

29 May 2026

percy

Excellent facility. Absolutely gorgeous! Staff was amazing and the place is spotless! I highly recommend

Self

10/10

Exceptional

29 May 2026

Neycuon

Always a place I love to stay at very modern and look to it and get to get some good rest on a comfy bed .

8/10

Excellent

29 May 2026

Heydi

I had to call the front desk to send the engineer twice due to my own issues with the shower and air conditioner lol and the engineer was professional and so pleasant each time. So was the front desk. I fully recommend this location. Convenient gas station and store for snacks and alcohol walking distance :)

Family_with_children

8/10

Excellent

25 May 2026

SUSHAN

Breakfast could be better especially eggs

Partner

10/10

Exceptional

23 May 2026

CHRISTINE

Nice

Self

6/10

Pleasant

21 May 2026

Alice

The hotel and the room was really nice and fully equipped. We did a late night swim in the pool one night and had it to ourselves. We even had dinner at the hotel another night and the food was SUPER good!! I also appreciate the water bottle fill up station off the lobby. Plus it is in a lovely, quiet area with lots of green and there’s a good mix of local and chain eateries nearby to choose from!

There were just a couple downsides/mishaps:

1a. If you are looking to get a King bed i would suggest booking directly through the Hilton website because there is miscommunication between hotels.com and hilton and hotels.com had the wrong count of available rooms, so they oversold the King rooms to a bunch of people. We found this out after we got to our room and saw it was a double queen and then talked to a staff member at the check in desk. We were not able to upgrade our room.

1b. AND because we ended up in the wrong room, our room was next to the elevators so i heard people coming and going at all hours of the night/morning so i didn’t get a lot of sleep.

2. Maybe it was because it was a week night, but the “restaurant” was low staffed. There was ONE person running the bar AND taking/running food orders. It wasn’t their fault, they were doing the best they could given the circumstances, but it wasn’t fair to them. There should be more staff on no matter the day of the week.

Despite the issues we had, we still enjoyed ourselves and i would try staying here again.

Partner

8/10

Excellent

21 May 2026

Maria

It was a nice place, clean and comfortable

Family_with_children

6/10

Pleasant

18 May 2026

Soldier's

I had the accessibility room. The refrigerator didn’t work , the blinds wouldn't go down. As soon as I sat on the bed I felt the springs on my backside. The other half of the bed was hard as a brick. My room was changed , because of the blinds and same situation they would go down. It was so late I didn’t want to call again or bother switching to another room, so I had to manually pull the blinds down by twisting them in & looping them to go down. My first time at a Hilton & It’s nit gtg e experience I expected at all. Beautiful lobby rooms are underwhelming & beds need upgrades fux the blinds. I got the worst sleep ever!! None!!

8/10

Excellent

18 May 2026

Ron

Room very clean and friendly staff.
Never had breakfast, I had to leave before it was served.

8/10

Excellent

18 May 2026

Olivier

Parking was easy, staff were friendly, it was a good experience.

Partner

10/10