Name: Crowne Plaza Boston - Woburn
Address: 15 Middlesex Canal Park Road, Woburn, 1801, US

2/10

Poor

22 Jul 2026

Regine

Poor service
Pour maintenance service
Manager never available
Front desk limited for assistance
Slow service
Will never go back

10/10

Exceptional

22 Jul 2026

Xiao

Good

8/10

Excellent

21 Jul 2026

Kew

N/A

Partner

10/10

Exceptional

21 Jul 2026

Ana Teresa

Todo muy bien!

Family

8/10

Excellent

15 Jul 2026

Kasey

We arrived early and we're able to check in upon arrival, the woman at the front desk was very welcoming and helpful. We would definitely stay here again!

Partner

10/10

Exceptional

13 Jul 2026

Yesenia

Very friendly staff and clean rooms

Partner

2/10

Poor

13 Jul 2026

Stephanie

Breakfadt

4/10

Poor

12 Jul 2026

Kayla

Staff was very nice, didn’t come and clean our rooms we had to ask at front desk for clean towels. The pool was not well maintained/clean….there was peoples hair on pool deck and around pool.
We booked this hotel for breakfast as it stated breakfast “included”. It’s included if you pay an additional $20/pp for continental breakfast when checking in.

Family_with_children

8/10

Excellent

12 Jul 2026

Vladimir

Location

Family

6/10

Pleasant

10 Jul 2026

Laurie

The prices for a buffet breakfast was outrages $22 a person. All it was juice, coffee, milk, eggs, bacon or sausage. The rooms were nice other than I was missing the chair and lamp in the corner of the room. The curtain was torn all to crap. We never got fresh towels or the room cleaned till the day before we left. On the positive side we did eat at the restaurant that was hooked to the hotel. It was the best hamburger I have ever had and so were the fries.

Family_with_children

8/10

Excellent

09 Jul 2026

Cory

Everything was fine. The property is a bit dated and the location is ok. The staff was friendly.

Partner

10/10

Exceptional

08 Jul 2026

alan

Good price, great service, good location. Free parking. Excellent job Crown Plaza!

Friends

10/10

Exceptional

07 Jul 2026

Brendan Christopher

All Good!👍
Location, Restaurant, Rooms, not a single issue.

Self

4/10

Poor

06 Jul 2026

Jason

While the staff were all nice, the service was probably the worst I’ve had from a Crowne Plaza. My room key consistently did not work and I had to go to the desk several times in a row to get a replacement only to have it not work. It took too long for the hotel to send a maintenance person to check the lock. After they did finally, it turned out the lock needed new batteries. Also, the maintenance person entered my room (opened the door) without knocking first. Second, no one answered the phone when I called the front desk or hotel service from my room. Third, my room was only serviced 2 times during my stay and during the 2nd one they did not replace the toilet paper which led me to have to go again to the front desk to request some (since they didn’t answer the phone). The room itself was fine but needs updating. So overall, the facility is fine (not great but clean and serviceable) but the service needs to be improved.

Self

4/10

Poor

03 Jul 2026

waynette

This hotel needs an update. Poorly maintained. Tried 3 times to get a plastic passkey to work. We were told they keep reusing the old ones. Key never worked on doors to side parking lot.
Our room did not have a garbage can in the bathroom, no lamp on the desk, no hairdryer, and no microwave.
It advertised a walk in shower for handicapped but they said they had no such room.

10/10

Exceptional

03 Jul 2026

Annie

Staff good

Family

8/10

Excellent

02 Jul 2026

CHANGHONG

Good

10/10

Exceptional

02 Jul 2026

Timothy

Clean room, fast easy check in. The sports bar was a blast.

Partner

8/10

Excellent

02 Jul 2026

Tommy

wonderful

Partner

4/10

Poor

30 Jun 2026

Luis

They skipped doing the room one day when I checked in the front desk they said that is done every other day. I stayed 6 nights
I don't know if that is in the hotel policy

Family

10/10

Exceptional

29 Jun 2026

Maria

Great location, close to everything you need for your stay.

10/10

Exceptional

26 Jun 2026

Amy

Wonderful stay. Breakfast was amazing too

Friends_and_family Friends

10/10

Exceptional

23 Jun 2026

Daniel

My brother and I went over from Scotland for the World Cup.

I have to say that the reception desk staff were amazing, so helpful and totally went out of their way to assist us. Mai was absolutely fantastic and helped us out throughout our stay a special person. Meghan was also very helpful. The others were courteous and friendly.

Friends_and_family Friends

10/10

Exceptional

23 Jun 2026

Maura

We had a great experience and would stay here again.

Partner

10/10

Exceptional

23 Jun 2026

Peter

Property was going through repairs. Lobby person seemed a little too engaged with staff members discussing the next days work schedule while we waited to be checked in. When she finally got around to checked us in, she assigned our room on the 3rd floor and directed us to park in back. She neglected to tell us that the back elevator was out, forcing us to have to lug all our luggage up two flights of stairs. There is another elevator near the lobby that we could have used but she didn’t seem interested in providing anything but minimal effort. We’ve been here many times before but this visit will result in second thoughts if there is a next time.

Partner

10/10

Exceptional

22 Jun 2026

Ray

Most everything was fine. Room was clean and spacious. Lobby was great. Restaurant was good with surprisingly good food. The young lady at the front desk from Cape Verde was amazing and made me feel totally welcome and appreciated. I didn't get her name, but she was great!

Self

10/10

Exceptional

20 Jun 2026

Matthew

Absolutely beautiful place to stay close to everything.

Partner

8/10

Excellent

19 Jun 2026

Lisa

Overall good but a few things not great; coffee packets (sugar, creamer, stir stick) were both previously opened. Tissue box in bathroom had stains on it. Air conditioner worked well but the top fan grid rattled loudly all night.

Self

10/10

Exceptional

18 Jun 2026

Frank

Location is perfect for Boston and its northern suburbs.

Staff are very friendly and accommodating.

If you’re looking for a quiet spot with food onsite at the end of the day.

This is the place.

6/10

Pleasant

17 Jun 2026

Sandra

What I did like is that it was close to where I was going. What I didn't like was the rude staff members that I encountered with on the phone and in person. I don't know if I would stay at Crown plaza property again and this was my first time. I have thirty plus years of Customer service experience and I know how it can be at times but if you don't like the job plus proper training you should not take the job.

Partner

8/10

Excellent

16 Jun 2026

Orwa

It’s really convenient and clean I love the fitness center and the pool just carry extra $$$ for breakfast generally a wonderful place to stay loved it

Self

10/10

Exceptional

14 Jun 2026

Jana

Very friendly and helpful front desk clerk Kay

Partner

8/10

Excellent

12 Jun 2026

Debra A

Hotel was clean and room was comfortable. My only critique would be that the staff should be greeting guests as they come and go. We walked in and nobody said hello or have a good day as we left for the day etc. Crickets. It was noisy outside in the evening as there is a sports bar/restaurant in the same building. Had to turn up my sound machine to mask. Other than that I would recommend.

Partner

8/10

Excellent

12 Jun 2026

Johnathan

Nice room, clean, lack of breakfast

Self

6/10

Pleasant

09 Jun 2026

Thomas

I stayed at this property for nearly a week in mid-May 2026. I was not overly impressed. I have stayed at Crown Plaza properties in the past. The brand is know as a quasi-luxury hotel. This one is not. The first room I was given was at the end of a very long hallway and smelled distinclly of smoke, despite my preferencs otherwise. I protested. The desk, via phone, apologizd and offer to fine me anther room. The second room was closer to the elevator, but smaller and with fewer USB outlets. There was an armchair, but no desk chair for the scarred desk. There was a k-cup coffee maker, hair dryer, small refrigerator. The microwave oven was down the hall next to the ice machine. The heat seemed to be turned off, despite night temperatures dipping into the 50s. There were a number of paint chips and peeling veneer. The restaurant is a sports bar open for breakfast and dinner during the the week with brunch offered on the weekend.

The breakfast buffet was pretty good, with a lot of options ranging from cereal to custom omelets on request. I had the chance to purchase the buffet in advance for $9 through Hotels.com, but didn't want to lock myself into that for nearly a week when my schedule was uncertain. Instead, I planned to do it one day at a time. At check-in, I was told (since I didn't purchase in advance), that the buffet was $22 per day. I did that for one day and bought yogurt and cereal to have in my room for the rest of my stay.

All in all, it was okay.

Self

8/10

Excellent

08 Jun 2026

Katrina

We made our own bed upon arrival but at least we new the sheets were clean also no towels or wash cloths had to go back down for that but other than that amazing stay!

Partner

8/10

Excellent

08 Jun 2026

Deanna

Great hotel! Staff were super friendly, amenities were standard and just a little outdated, and the bar and grill attached was a huge hit! And only a short drive into Boston. Will definitely stay there again.

Partner

6/10

Pleasant

07 Jun 2026

Carissa

Staff were extremely helpful and friendly

10/10

Exceptional

06 Jun 2026

Gislaine

Great room, delicious breakfast

Friends

10/10

Exceptional

03 Jun 2026

LEMUEL

Hotel was very nice only thing l would complain about it not offering room service though it had a restaurant

Partner

10/10

Exceptional

01 Jun 2026

Daniel Habte-G

Keep up the good work 👍

Family

4/10

Poor

01 Jun 2026

Mayowa

Our stay was handled very poorly from start to finish. The issues began at check-in when I was assigned a room that was already occupied. During our stay, the property experienced a power outage, yet there was no communication whatsoever from the staff regarding the situation, expected resolution, or available support.
To make matters worse, we were forced to carry suitcases from the 4th floor down to reception due to the circumstances.
Prior to my sister's arrival, I had also left clear instructions with the front desk to provide her with the room key. Unfortunately, those instructions were neither documented nor communicated during the staff handoff. As a result, my sister was denied access when she arrived later that day.
The entire experience was frustrating, embarrassing, and completely avoidable. What stood out most was the lack of communication, attention to detail, and basic customer care. Each issue on its own could have been managed effectively, but the repeated service failures turned what should have been a pleasant stay into a disappointing experience. These are fundamental customer experience issues that could have been prevented with better processes, communication, and accountability.

Family

6/10

Pleasant

31 May 2026

Cecilia

Supposedly the computers were down for a couple of days so upon our arrival everything was hand written and they didn’t have my room ready. Even when I called earlier to say I would be late to check in. Arriving around 10:30 pm to check in my room wasn’t available. I had to wait 15 to 20 minutes to get a room. No offer for compensation. Supposedly they would give me the king bed I reserved prior but I was never contacted about the situation. I was there for my son’s graduation at Harvard so we had a full few days with no time to resolve the issue in our end. But no one reached out to us either.

The next to last day before check out. There was a storm and the power went out. An hour later the fire alarm went off. I smelled smoke but was told by a guest that it was diesel fuel from the generators. We left to seek out breakfast and start our day. I tried calling to see if we had power yet around 6:30. No answer from front desk. So we just had to show up and hope for the best. The lights were on by 8 pm , the time we arrived back to the hotel. Afterwards we packed for our early check out the next morning. It was eventful to say the least but the esthetic were pleasing nonetheless.

Family

10/10

Exceptional

31 May 2026

LEMUEL

Other than power failure that happened due to storm that accorded on Saturday May 30,2026 my stay at property was very good.

Partner

10/10

Exceptional

30 May 2026

Glenn E

Was pleasantly surprised how the place was kept up. The Area itself had a bad reputation somewhat but i was very happy. I seen no issues in the facility or the surrounding areas. Was just the opposite of the rumors. *Right next to an easy access highway, movie theatre right behind it. 2 min from Downtown, good eateries & businesses. Even the downstairs bar/restaurant was nice. I'll be back for sure ...

Self

6/10

Pleasant

29 May 2026

Jackeline

They offer a buffet, but there wasn't one.

Family

10/10

Exceptional

27 May 2026

Paul

very clean

10/10

Exceptional

26 May 2026

Ashley

Good

Family_with_children

4/10

Poor

26 May 2026

Dalei

We found a few bugs on the bed.

Partner

10/10

Exceptional

25 May 2026

Charlene

Friendly staff

Partner

4/10

Poor

24 May 2026

Erdal

We woke up and our bathroom ceiling was leaking. We thought our room was going to flood. We contacted the front desk and they moved us to another room.

2/10

Poor

22 May 2026

Aaldert

Nice hotel, nice rooms, good location but utterly unhelpfull and unresponsive staff. Will not return.

Self

10/10

Exceptional

20 May 2026

Ning

Good breakfast. Warm indoor pool.

Family_with_children

8/10

Excellent

19 May 2026

ANN

Clean room quiet room pleasant staff

8/10

Excellent

19 May 2026

Marlene

We had a pleasant stay except for the fact that this is the second IHG hotel that doesn’t understand all the needs for mobility challenged guests. My mother is 87 years old and has problems with her knees and hip. We reserved a room with a roll-in shower because she can’t lift her legs to go into a tub. The bathroom was great but the bed in the room was too tall for her to climb on. We called the front desk for a step ladder/stool, but they didn’t anything to help. We had to go buy one for her to be able to get into bed. This is ridiculous. How can anyone with mobility issues get into bed if they keep getting taller?

Family

10/10

Exceptional

17 May 2026

Aldemar

Yes!

Partner

10/10

Exceptional

16 May 2026

yvonne

We only stayed

10/10

Exceptional

15 May 2026

Herman

great breakfast room very clean staff great

Partner

8/10

Excellent

13 May 2026

Ann

WiFi was intermittent and basically. To useable!

Partner

8/10

Excellent

12 May 2026

Marquis

Nice hotel

Partner

6/10

Pleasant

11 May 2026

Andrew

Breakfast was great! Property was old from the exterior and needed to be painted and parking lot needed a high pressure wash. Did not represent the name “Crown Plaza” Room was clean. Television was old and was not a smart TV that streamed services could be accessed. Pool was tiny, little bigger than a jacuzzi, very disappointing.

Partner

6/10

Pleasant

11 May 2026

Linda

The coffee maker wouldn't work

10/10

Exceptional

11 May 2026

Riana

Clean

Family

10/10

Exceptional

10 May 2026

Soo Jung

Staffs are very friendly, always willing to help and accommodate! The beds are SUPER COMFORTABLE!!!!!!

Friends

10/10

Exceptional

08 May 2026

Ravi

I was locked out of my room and the tech could not get in as well. They had the drill thru the lock and get me in - which took them an hour. As frustrated as I was being locked in, the staff were amazing and its an example of when tech fails, nothing anytone can do about it - how you react is why I think is why I give it an excellent review.

Self

8/10

Excellent

08 May 2026

Julie

Breakfast was good. The lady at the front desk could have smiled!

2/10

Poor

08 May 2026

Marc

Key card doesn’t work properly! Elevator way too small. Didn’t really get hospitality I envisioned wasn’t horrible but definitely has room for improvement.

Family

10/10

Exceptional

05 May 2026

Joan

Everything was amazing
Nice hotel staff was excellent especially front desk.

Family_with_children

10/10

Exceptional

04 May 2026

Rosie

Great bar and band attached to the hotel. And breakfast was good too!

Family_with_children

10/10

Exceptional

04 May 2026

Joe

We checked in later in the evening without a problem. The room was very clean and stock with all the necessities.
There is a restaurant /bar inside the hotel that can be a little loud in the evenings but wasn’t a bother.

The only problem to be had was with the hot water wasn’t very warm at all.

Advice- when you get your room number, find the nearest exit unless you prefer walking a bit back to the lobby.

Partner

4/10

Poor

03 May 2026

Martin

Hotel was fine. Room was clean and everything as expected. That is, until we opened up the sofa bed (which is part of the reason why we booked the room) and found that no sheets etc had been provided. Looked all over the room, nothing. Called the guest service desk from the room phone line. No response. Tried to call the front desk. No answer. This was around 10pm on a Saturday evening. Tried calling at least 10 times for about 15min to both desks. Nothing. Also tried to call the hotel phone via cell phone. Nothing. Only voice mail I got to was saying it was after hours. Admittedly I didn’t physically go back down to the front desk to locate somebody. One would think somebody would answer a guest services phone. Not impressed.

Partner

6/10

Pleasant

03 May 2026

KWONG-SUM

The Staff has no positive attitudes

Friends

8/10

Excellent

02 May 2026

Vasilis

I had two different experiences in the hotel. First time terrible found hair in the toilet on the bed and cause the had renovation we didn’t know hot to get in we called to find where was the entrance someone picked up talk to the person and told me to wait I was waiting for 15min on the phone till she hang up lol. Second time better cleaner room quieter too

Self

10/10

Exceptional

30 Apr 2026

Mary

Room was clean, comfortable, and spacious. Front desk staff was super friendly and helpful. Being able to park our vehicle without charge was a huge plus!

Partner

8/10

Excellent

29 Apr 2026

Gay

Breakfast buffet was expensive

10/10

Exceptional

27 Apr 2026

Debbie

Room was clean, staff was friendly and we were very pleased with the freshness and quality of the breakfast bar! Would definitely stay again!

Friends

10/10

Exceptional

25 Apr 2026

Krystal

Breakfast was a little pricey for the buffet. Pool was clean, rooms were great. They came in and cleaned everyday when we were gone, even though we had the do not disturb sign on the door. Staff were friendly, hotel was quiet. Would stay again.

Family_with_children

8/10

Excellent

25 Apr 2026

Samantha

Confort +++ good rooms for the price, nice restaurant on the lower floor. Nice quick stay!

Partner

8/10

Excellent

25 Apr 2026

Brianna

Loved it!

Partner

10/10

Exceptional

24 Apr 2026

Becky

This hotel was clean, the staff was friendly, the beds were comfortable, and the breakfast was delicious. It was close to Boston, Woburn had great places to eat, we loved the Brickyard. We enjoyed a walk after dinner and some time in the memorial park honoring the Veterans of all wars and conflicts. We will probably stay again when we have to go to Boston.

Partner

8/10

Excellent

23 Apr 2026

Lissa

Breakfast was great! Pool was nice and warm and room was clean.

8/10

Excellent

23 Apr 2026

April

Breakfast isn't included, you have to pay extra. Our room had two trash cans but no bags. My key card didn't work straight off so that had to be fixed. Pool is A LOT small than the pictures lead you to think. I was expecting more high-end for the price but you could see the wear on the carpet,pieces of tile missing. Took forever to get even warm water and no microwave in the room.

Friends_and_family Family

8/10

Excellent

22 Apr 2026

Sineat

Room was clean but thought it was weird that there were no trash bags in the bins. Wish there were plug n close to the bed rather than across the room. Breakfast was a good variety but hot food was cold/warmish. Only juice option was orange juice. Over all not a bad stay

10/10

Exceptional

19 Apr 2026

Crystal

Clean room, decent pool, good breakfast and front desk staff

Family_with_children

10/10

Exceptional

19 Apr 2026

Stacy and Mo

The room was clean and the staff were so friendly

Family_with_children

10/10

Exceptional

16 Apr 2026

Ronald

We enjoyed our stay at this hotel very much. We were pleased with all accommodations. The only thing if i was being picky would be to have some gluten free options for breakfast.

Partner

10/10

Exceptional

13 Apr 2026

Bryan

Did not eat

8/10

Excellent

12 Apr 2026

Kaichong

I think the staff can be a bit more friendly.

Family_with_children

8/10

Excellent

11 Apr 2026

Allison

The staff is not receptive to when things go wrong. The young lady that checked me in was excellent so was the maintenance person. Once checked in calling downstairs after that is near impossible. I had a heating issue around 10:00pm and called downstairs four times and no one answered, not sure if they have someone 24/7. The bathroom didn’t have wash or bath gel had to wait 30 minutes only to have two of the same, I didn’t mind because the women was lovely, she left me with a bar of soap because the amenities stink! When checked in I was told I could get a late checkout only to have someone banging on my door. When I called downstairs the front desk person lied twice, she said she didn’t see the late checkout and the hotel was full booked, I checked online and the hotel wasn’t fully booked.

Self

8/10

Excellent

05 Apr 2026

Melissa

Clean room with daily housekeeping.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Muharrem

Everything was good

Family_with_children

10/10

Exceptional

01 Apr 2026

Carlos

Breakfast was excellent! Above average
Room was very clean and nice

Self

10/10

Exceptional

29 Mar 2026

Charissa

Clean room - spacious, incredibly professional front desk staff.

Friends_and_family Friends

6/10

Pleasant

22 Mar 2026

Katrina

Needs upfating, rooms were sticked with items ir cooffee cups, cream sugar coffee, barely any towels, no sheet..no one at desk for check out at 6:30, waited 5 mins and left ket in key drop..

Self

10/10

Exceptional

22 Mar 2026

Rudolf

I stay there all the time , great stay

Self

10/10

Exceptional

22 Mar 2026

Rudolf

Great stay as always

Self

10/10

Exceptional

22 Mar 2026

Lisa

We live locally but wanted to do something overnight. It was clean and the staff were really friendly. You have to check out Scoreboard restaurant. It is great!

Family_with_children

6/10

Pleasant

22 Mar 2026

Diane

Beds need to be lower for short stair people.bed not comfortable mattress could have been softer. Bathrooms need to be updated.

Self

6/10

Pleasant

22 Mar 2026

Claudia

Room was clean. Beds are ok. Pillow and bed can be better. My coffee machine did not work and they fixed it but on the second day. There is NO microwave anywhere in the hotel! That was terrible! No store. There was one and they took away. I stayed there for the second time so I know the changes. The oool floor is not cleaned daily. There was blood on it, and the second day I went to swim the spots were still there!! I’m not sure I will choose to stay there again.

Family

2/10

Poor

21 Mar 2026

Karissa

The overall condition and cleanliness of the room during my stay was ridiculous. The walls showed visible signs of dirt and wear, and the carpet had a persistent unpleasant odor that detracted from the comfort of the space. Additionally, the air in the room felt excessively dry, making it difficult to brethren especially with having children.

Of particular concern was the state of the bedding, which did not appear to have been thoroughly refreshed prior to my arrival. This raised questions about the consistency of the hotel’s housekeeping standards.

Given these issues, the experience fell short of expectations. I would encourage management to place greater emphasis on cleanliness, maintenance, and overall room quality to ensure a more comfortable stay for future guests.

Family_with_children