Crowne Plaza Boston

10/10

Exceptional

15 Mar 2026

Bobby

Great value at this place

6/10

Pleasant

08 Mar 2026

Patrice

No one was at front desk for check in for at least 10 minutes.
When she finally arrived you could tell she didnt want to be there.
Gave me my key card told me i was on the first floor but didnt tell me what room.
Room was comfortable. Carbon dioxide detector started beeping at 4 am. : (

Self

10/10

Exceptional

07 Mar 2026

Marven

Great stay, close to restaurants, train station to the city and the highway.

8/10

Excellent

05 Mar 2026

John

Very good

Self

6/10

Pleasant

05 Mar 2026

Torreyana

Clean room but the water in the shower was lukewarm and the shower vent ran constantly and was quite noisy.

Self

10/10

Exceptional

04 Mar 2026

Claire

We stay here every time we visit Boston. Clean, friendly staff, good restaurant, close to the train and close up the highway.

Partner

6/10

Pleasant

02 Mar 2026

Jodi

The hotel has recently undergone a bunch of renovations you can tell they are trying to update. I was really pleased with our room and how clean and comfortable the beds were. Some of the front desk staff is extremely helpful. Others are rude and we basically ignore you and pretend like you’re not there. We were concerned because we had seen the pool was recently under renovations and I triple checked to make sure it was open and functional as that’s an important amenity to us. We were told it was fine and yet we got there. It was so green and cloudy you couldn’t step foot in there. We also were awoken at 3:45 AM by a rowdy group of people in the parking lot drinking and smoking weed called the front desk multiple times to mediate no one answered so I ended up ultimately having to call the police. I do think this is a nice enough hotel for the price point and the location is really prime. I have actually reached out to the regional manager because although i still felt it was a good value there is room for improvement.

Family_with_children

4/10

Poor

01 Mar 2026

Kathleen

Hall ways were freezing, no tv guide or advertisements about whats available in area. Pool area had no tables or trash bins. I went there for years and always found everything more than satisfying. With allbthe renovations going on over the years the pool is smaller and only 4.9 in. deep. The heater was very loud and still renovations going on that changed route to Restaurant. They were always alloud early check in and later checkout. Now they don't and I could understand if there were a lot of people there but there wasn't.

Family

6/10

Pleasant

27 Feb 2026

Amandine

Personnal à l'accueil pas du tout aimable, mobilier viellissant et en etat très moyen, pile télécommande hors service.

Friends_and_family Family

6/10

Pleasant

27 Feb 2026

Alice

I would not return to this hotel if I had options. Hotel seemed understaffed, but the staff that was there were courteous. Beds were comfortable but walls paper thin so not ideal for a restful sleep. Relatively clean but the towels were scratchy, had that air dried feel.

10/10

Exceptional

25 Feb 2026

Michelle

Outstanding customer service. Everyone was truly happy to be working there and extended their kindness to everyone they came in contact with. The live music, food, and patrons were the “Sprinkles on top”.

Our room was tidy and clean, and never an issue getting additional supplies. I’ve gotta talk about the bed. The bed made all the difference! Where did you get that bed? I have to have one. We have both agreed that we will not be staying anywhere else when we return in May.

Outstanding job Crown Plaza. Way to go. ☺️

Partner

10/10

Exceptional

25 Feb 2026

Karen

Clean room, staff very pleasant

10/10

Exceptional

22 Feb 2026

Melvin

The room was spotless

Partner

8/10

Excellent

22 Feb 2026

Ryan

Room was very clean, and everyone was helpful and kind.

Business

10/10

Exceptional

17 Feb 2026

Eldean

Yes

10/10

Exceptional

07 Feb 2026

Kristi

Clean rooms, comfy beds

Leisure Friends

2/10

Poor

02 Feb 2026

RYAN

THE HOTEL WAS UNDER CONSTRUCTION; THE POOL WAS CLOSED (WHICH IS WHY WE BOOKED THIS HOTEL TO BEGIN WITH) AND NOWHERE ON THE WEBSITE OR IN THE COMFIRMATION WAS THIS INFORMATION PROVIDED. THE HOTEL DID NOTHING TO COMPENSATE FOR THIS

Leisure Family_with_children

6/10

Pleasant

02 Feb 2026

Amanda

Housekeeping was amazing, it was clean. However, the constriction on the building made it a nightmare with the frigid temps. The keys randomly stopped working and I was told it was a common occurance. Skipped the breakfasts we prepaid because of the inconveniences of trydging thru snow incbelow zero weather to get there- we were furthest possible from there. 10/10 likely will not return because it was nothing but inconvenience the entire stay and a waste of money.

Leisure Partner

6/10

Pleasant

01 Feb 2026

Christopher

I will adjust rating on Monday if the extra $200+ random charge is dropped or not. It’s been pending since arrival as they had me swipe but was wrong amount, so reswiped another card. None of the amounts made any sense. Now waiting to see if pending disappears.

Hotel itself is undergoing renovations and will be very nice. Expedia didn’t tell me anywhere that pool was closed during these renovations, it only states it on the actual hotel site. Traveling with my daughter and chose this hotel over 2 others in the area because of pool and just my luck no pool available, so had a disappointed 9 year old. Hotel was clean, staff was great, bed comfy.

Business_and_leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Josue

The main entrance was under construction.

Leisure Partner

10/10

Exceptional

31 Jan 2026

Annastasia

Place is clean and the customer service is excellent

Leisure Family

10/10

Exceptional

27 Jan 2026

Melanie

Room was clean, staff were great, breakfast was really good only complaint was rooms did not come with complimentary water for each day , sorry don’t drink water from taps at Hotel stays !!!

Leisure Family

8/10

Excellent

26 Jan 2026

Fred

The checkin process was very efficient, and expedient. The bed was very comfortable, the shower was spacious and the shower head had variable settings.

4/10

Poor

26 Jan 2026

Patricia

The hotel was undergoing renovations which we weren't aware of, but that being said things could have been better. No outdoor signage that the main entrance was closed until you got up to it. The sign said to go to the back of the hotel to check in and then you had to go back outside and drive to another door to get to your room otherwise you had to lug your bags up and down stairs. The water in the shower was hot in the morning, cold at night and that includes the sink in the bathroom.

4/10

Poor

25 Jan 2026

Brad

Would have been nice to know there was construction going on throughout the hotel & entrances were not accessible.

2/10

Poor

23 Jan 2026

Andreia

I didn’t go eat breakfast at the hotel because it was a bar and i don’t go to bars. I tried to eat my breakfast at the room but there is no microwaves at the hotel to warm up my food, not even a microwave downstairs, I’ve never seen that before :( the hotel being under construction should be mentioned on their site so people can be aware of countless inconveniences that might occur. Poor directions inside the hotel related to the construction.

4/10

Poor

19 Jan 2026

Chi

Don't advertise a pool when it's closed due to construction! Front of building closed due to construction. Very inconvenient to access lobby and rooms. Had to go through restaurant with all our luggage while it was packed for a playoff football game to get to front desk and then we had to go around the whole building outside with 2 Young kids through the snow to access our room for a side entrance

Business Family_with_children

10/10

Exceptional

18 Jan 2026

Garikai

Decent experience. Wish the TVs had Netflix though. Rather old property

2/10

Poor

17 Jan 2026

Roland

False advertising at its finest. They were renovating their lobby (which is fine I understand things need to be renovated from time to time) which made the pool inaccessible. We booked this hotel for the pool they promote on their website. They didn’t note anywhere that access to the pool wasn’t available

Friends_and_family Family

10/10

Exceptional

14 Jan 2026

Michael

Room looked clean. Front desk was courteous.

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

David

Room is very clean and staff are great.
Note that the place is under construction and difficult to get around.

Business_and_leisure Self

6/10

Pleasant

09 Jan 2026

Christopher

Hard to check in during renovations. Bathroom sink clogged and drain plug did not work.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Raigo

Rooms are clean and spacious, pool area was nice. Breakfast was freshly made and scrambled eggs was made from real eggs not the powder.

Business

2/10

Poor

01 Jan 2026

Michael

So room 457 and the rooms around 457 cannot get hot water I complained once I was checked in to the room and discovered I took over an hr to get Luke warm water at both the faucet and in the shower Maintenance tried putting me in the room next door with the same result no hot water the next morning same thing Luke warm water complained to the front desk and the response was you booked with a 3 party we can’t help you ! I wouldn’t recommend the Crown plaza! Zero customer support 💯

Partner

10/10

Exceptional

01 Jan 2026

Sarah

Very comfortable room and helpful staff at front desk!

Family

2/10

Poor

29 Dec 2025

Esperience

Room was neglected, furniture were terrible and it is over a week since I checked out they still hold the $ 100.00 security they took from my credit card.

Business Self

10/10

Exceptional

28 Dec 2025

ESTHER

Clean rooms and great dinner. Great customer service. Thank you.

Leisure Family

8/10

Excellent

26 Dec 2025

Nelson

Tt

10/10

Exceptional

25 Dec 2025

Christine

Everything was great, easy check-in, easy checkout room was clean. The pool was great for my grandkids to visit. The staff was extremely friendly. I would definitely stay here again.

Leisure Self

10/10

Exceptional

20 Dec 2025

Masaharu

We enjoyed staying

10/10

Exceptional

16 Dec 2025

Michael

As always the staff was friendly and the room spotless.

Leisure Partner

8/10

Excellent

15 Dec 2025

LuTicia

Room was clean

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Luiz

We had a great experience at the Crowne Plaza Hotel in Boston. The price was very reasonable, and the hotel itself is beautiful, well-maintained, and extremely clean.

The room was very well organized and spotless, which made our stay even more comfortable. The staff was wonderful, friendly, attentive, and welcoming from start to finish.

Even though we only stayed for one night, it was more than enough to leave a great impression. We would absolutely stay at this hotel again if we return to Boston for another event or decide to plan a different itinerary in the city.

6/10

Pleasant

11 Dec 2025

olivio

Only 3 stars because the shower caulk joints were brown, bed only had 1 type of pillow, bed was spring filled and soft, no water in room and very very dry air. No USB charger ports that worked.

Pros: Size of room was great. Linens and towels clean and the room smelled wonderful. Quiet. Easy parking.

10/10

Exceptional

07 Dec 2025

Victor

Clean and comfortable

6/10

Pleasant

05 Dec 2025

Leeann

Room and hotel were clean. They don't give you enough towels and there's no towel rack to hang used towels to dry and reuse. Housekeeping opened door in the morning while we were still there.

Leisure Family

10/10

Exceptional

04 Dec 2025

james

The room was clean, comfortable and the hotel location was close to the main highway. One particular hotel staff Mai made our experience a better one.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Christina

The room was excellent, the front desk staff was very helpful and cheery. Loved this hotel!

Leisure Friends

10/10

Exceptional

30 Nov 2025

Carol

Clean, quiet room, kind staff, great breakfast!

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Colleen

The staff at check-in was very friendly and helpful. Room is clean and nice.

Leisure Self

8/10

Excellent

29 Nov 2025

David

Room was ok, pool was nice.
We were kind of surprised when breakfast was not Included.
There was a buffet at the sports restaurant next door. But it was $22 per person. $50 by the time you're done! OUCH!
The room also did not have a microwave.There was a community microwave near the pool, but not in the room.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Ronald

Clean

Business

10/10

Exceptional

28 Nov 2025

Antonio

Room was clean and staff was very welcoming.

Leisure Partner

8/10

Excellent

26 Nov 2025

Albert

helpful staff.

Leisure Self

2/10

Poor

26 Nov 2025

Dominick

Terrible customer service.

10/10

Exceptional

23 Nov 2025

Jorge

Veri good breakfast with bunch of options

Business_and_leisure Family

6/10

Pleasant

23 Nov 2025

David

I was assigned tge wrong room as the cleaning crew was still cleaning the room. This was rectified, but an apology was never offered. Tge room we ultimately stayed in was good.

Leisure Family

8/10

Excellent

21 Nov 2025

Aleksandar

Clean room, good gym

Business

8/10

Excellent

20 Nov 2025

Marius

Clean room, no issues …. As expected

10/10

Exceptional

19 Nov 2025

John

i really thought the staff i encountered were great...friendly, accommodating. room was neat and clean, no complaints. staff in the bar and restaurant were also friendly and attentive. i would stay there again without hesitation.

Business_and_leisure Self

10/10

Exceptional

18 Nov 2025

benjamin

Spotless 😁

10/10

Exceptional

16 Nov 2025

Phyllis

A great breakfast buffet

Leisure Family

4/10

Poor

16 Nov 2025

Melissa

The sheet had a disgusting stain on it.

10/10

Exceptional

16 Nov 2025

Shawn

Great place and the staff was excellent

Business_and_leisure Partner

10/10

Exceptional

15 Nov 2025

Jennifer

Great stay

Business

2/10

Poor

14 Nov 2025

Brandon

Nice room. Great staff

10/10

Exceptional

06 Nov 2025

Jeremy

Everything went as planned. Convenient location. Restaurant was good

Business Self

8/10

Excellent

02 Nov 2025

Luz D Rodríguez

Todo excelente

10/10

Exceptional

30 Oct 2025

Eleanor

Do not have breakfast

10/10

Exceptional

29 Oct 2025

Mike

Great staff.

Partner

4/10

Poor

27 Oct 2025

game

The bathroom floor was dirty and sticky. The room we reversed and painted for 11 months in advance

6/10

Pleasant

26 Oct 2025

Nicole

Hi

Leisure Family

10/10

Exceptional

26 Oct 2025

James

Would choose again

Business Friends

6/10

Pleasant

24 Oct 2025

Derek

It was ok. Not super clean

Leisure Friends

10/10

Exceptional

23 Oct 2025

Viktoriya

Free WiFi, clean and big room, nice breakfast with various food options.

Leisure Friends

8/10

Excellent

22 Oct 2025

Nicole

We had an issue where our cards kept going blank on us. We were there for 10 days and it happened 3 times. Still not sure what caused it but the front desk was lovely each time the issue came about.

Partner

10/10

Exceptional

20 Oct 2025

Joseph

The hotel and staff were lovely.

Business

10/10

Exceptional

20 Oct 2025

Mike

Everything was excellent, quiet rooms

10/10

Exceptional

19 Oct 2025

Nicole

Staff was incredibly friendly and helpful. Loved that the lobby had comfortable work areas set up. Very close to highway, yet very quiet.

Leisure Family

8/10

Excellent

19 Oct 2025

Ashish

Stay was pleasant and staff are friendly

Business_and_leisure Self

10/10

Exceptional

18 Oct 2025

Patrick

We didn’t expect a Great experience based on the price we paid for the room. We were pleasantly surprised!

We’re now looking to incorporate the Crowne brand into our future excursions!

4/10

Poor

18 Oct 2025

Daniel

Not enough towels. When you spend this much money for one nights sleep you expect to have enough clean towels for everyone

Leisure Family

10/10

Exceptional

14 Oct 2025

Cecilia

Excellent, no complaint, will definitely recommended it.

Leisure

10/10

Exceptional

10 Oct 2025

Uttam

Not noticed.

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

William

The Staff that I met that made the difference was Rob and Destiny both of them made this experience excellent to check-in and out both was super nice and friendly especially to my two kids. The room was a little small and tight but it was clean and quiet. The pool was nice and warm wasn't that big but that is a positive thing especially if you have kinds under 5 year old. Staff for the sport bar was also nice and good was fast and quick. Only thing I did not like was the portion size for the price of food. Other than that I would recommend and go back to this hotel.

Leisure Family_with_children

8/10

Excellent

01 Oct 2025

Karl

Room and location were great. Sports bar downstairs has very good pub food.
My only gripe was we are 15 minutes from Boston and the cable in the room doesn’t have NESN to watch the Red Sox.

Self

10/10

Exceptional

25 Sep 2025

Alexis

Excellent Value

From the moment we drove in to the moment we drove out the hotel staff was courteous and positive. We stayed on the first floor and the room was clean, the bathroom was impeccable and the beds were extremely comfortable. Enjoyed our stay and highly recommend

Friends_and_family Family

8/10

Excellent

22 Sep 2025

William

Had some rowdy neighbors at midnight but did not last long. Very comfortable and great staff. Breakfast was excellent.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

olivia

We loved our stay, the bed was comfortable and breakfast was very good, we enjoyed the pool

Leisure Family

6/10

Pleasant

18 Sep 2025

Wendy

This property is at best, okay. Very outdated, torn curtains, only cable TV, while may not be \"dirty, the appearance is old. Smell of cigarette smoke permeated lobby due to people smoking just outside entrance. Definitely would not stay again

Business Self

4/10

Poor

17 Sep 2025

Mark

Tv has no streaming … no listing of shows on channel guide. Asked the front desk if they had a listing of channels, said they did and would bring it to the room…Not

10/10

Exceptional

16 Sep 2025

Robert

The sports bar attached to the hotel is a good idea. Only issue is the breakfast options are few.

Leisure Family_with_children

8/10

Excellent

12 Sep 2025

Liisa

Decent hotel

The hotel grounds are a little rundown, the parking lot could use a refresh, and the landscaping could be a bit better. I think they’re a bit understaffed. It’s difficult to get the front desk and especially the restaurant on the phone. As for the rooms, they are decent. But some of the fixtures are in need of replacement, and there was paint peeling in some places, like on the inside of the bathroom door. The premium king rooms are better than the standard king. Overall, it’s a decent hotel. I haven’t found one without flaws yet that doesn’t cost a fortune. The rooms at this hotel can be reasonably priced depending on the time of year.

Partner

8/10

Excellent

10 Sep 2025

Patty

I liked that it had a restaurant as part of the hotel.
The hotel was clean. The staff were friendly and they clean everyday. Our toilet did not flush however they fixed it right away. Two days in a row our room key stopped working and we had to get new room keys.

Leisure Family

10/10

Exceptional

08 Sep 2025

Dawn

The breakfast was amazing! The room was comfortable and clean. The staff was helpful! Incredible team. Highly recommend!

Business Self

10/10

Exceptional

07 Sep 2025

Barbara

.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Eileen

Be sure to add in the breakfast option. It was wonderful!

Business_and_leisure Family

10/10

Exceptional

04 Sep 2025

Jin

Nice stay

Very clean, nicely renovated hotel. Very good breakfast as well.

Partner

10/10

Exceptional

02 Sep 2025

Deidra

Excellent Service

Leisure Partner

6/10

Pleasant

31 Aug 2025

Jason

It was ok..but will look elswhere next time..

The hotel rooms were clean. The check in people were fine. Our first is that we got to our room and the keys didnt work. No bog deal we got new ones that worked. The second. At 9ish at night we were trying to sleep when we got a loud knock on our door waking my girlfriend and I as we tried to sleep. Security st pur door asking if we were smoking. We don't smoke. Just trying to sleep. The third, the hotel reeked of marijuana from the time we checked in until we left. If you don't like the smell, look elswhere.

Partner