Name: Aloft Lexington
Address: 727 Marrett Road - A, Lexington, 02421, US

8/10

Excellent

20 Jul 2026

laurie

The room was excellent in all the important ways. The bed was SUPER comfortable! But the employees were SUPER UNhelpful in the morning! The breakfast situation was ridiculous— We were instructed to place our order with the front desk and the meal would show up through a UNmarked area in the wall when it was ready. I ordered my food at 8:25am and by 9am it STILL was not ready! We were told they were working on it! What did I order?? OATMEAL!! Skip the breakfast, but the bed was AWESOME!!

Partner

10/10

Exceptional

18 Jul 2026

Trevor

Beautiful property and room. Very clean with helpful and kind staff.

Partner

8/10

Excellent

12 Jul 2026

Rob

Hotel overall was very clean, inside and out. The girl at the front desk on Sunday 7//12/26 might need some training or help with customer service. Maybe she’s new or something. The only complaint I had was that I didn’t realize Breakfast ended at 10 am, and was refused to order food at 9:40.

Partner

6/10

Pleasant

06 Jul 2026

Phyllis

Clean room. No dresser drawers for clothes. Either leave them on the table or put them on a cubby hole beside the bed.

Self

6/10

Pleasant

28 Jun 2026

Atul

At almost $300 per night it was a very basic property. Elevators and corridors smelt awful and were unclean. Not worth the money for sure. Even the rooms were really tiny and basic.

Partner

10/10

Exceptional

27 Jun 2026

shaji

Great stay

Self

8/10

Excellent

22 Jun 2026

Neil

Staff very helpful & friendly. Location fine but need a car as nothing walking distance away. Only disappointment was breakfast - very limited choices and didn't look appetising (so we ate elsewhere)

Family

10/10

Exceptional

18 Jun 2026

Charles

Really nice and helpful staff!

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Susan

This is my favorite place to stay when I am visiting the Boston area. The space is super clean, well maintained, the staff are very helpful and the amenities are perfect. I ordered breakfast which came quickly and was satisfying. I sat in the courtyard reading and used other amenities. I will return!!

Self

10/10

Exceptional

29 May 2026

William

Clean, easy check in and parking.

Family

10/10

Exceptional

24 May 2026

Douglas

I enjoyed the room and the staff was excellent.

Partner

10/10

Exceptional

18 May 2026

Arthur

Excellent staff

Self

2/10

Poor

16 May 2026

Ralph

The hotel management canceled my reservation without any explanation, improperly packed my clothes and personal belongings, and left all my clothes heavily wrinkled.

Despite the obvious mistake, the hotel never acknowledged the issue. Instead, they reassigned me to a lower-category room at a cheaper rate and offered no solution regarding either the price difference or the condition of my clothing.

I emailed both the General Manager and the Regional Manager, including photos and my contact information, and received absolutely no response.

Terrible experience and extremely disappointing support from the hotel staff.

8/10

Excellent

11 May 2026

Donna

A week before we arrived, I checked to make sure the pool was working. They said it was, but when there were a swim classes on Saturday morning, we could use the pool at the Element across the parking lot. We got there and the pool was out of service for the entire time of our stay. Friday through Monday. The Element pool was also out of service for our entire stay. We were very disappointed . The room was very clean and the bed was super comfortable. . I would recommend some sort of nightlight because when the lights were off, it was really dark. If you had to usethe bathroom in the middle of the night, it was pitch dark. The area around the bathroom sink is pretty minimal if there are two people. I can’t imagine taking a family to this hotel. The so called closet area was very small. It did not go side to side. It went front to back and was very shallow. My husband and I were going to an event where we had to take some nice clothes and there was barely room for them. The bathroom on the first floor near the lobby had no soap in the dispensers for the entire time that we were there, and the trash was never emptied although I did ask the front desk to take care of it on Saturday night. It was never taken care of. It was nice having a pool table in the lobbysince we could not swim and we had a little free time.

Partner

10/10

Exceptional

09 May 2026

Arthur

The day was excellent!

8/10

Excellent

04 May 2026

Craig

Room was clean, staff friendly, did not like the breakfast set up so we never ate at the hotel, parking was good.

Friends_and_family Family

8/10

Excellent

04 May 2026

eligio

Overall nice place. I would recommend it

10/10

Exceptional

30 Apr 2026

Stacy

This was a great location for us while doing some historical tours in the area. The location is easy to find and staff very pleasant. The hallways and room were exceptionally clean. We wished the pool was open and wish the elevator didn't have an odd smell but definitely giving this a rating of excellent based on the vibe and cleanliness. (Side note the bed was more comfortable than home!)

Family_with_children

10/10

Exceptional

30 Apr 2026

Sean

Ok

10/10

Exceptional

26 Apr 2026

Sarah

Located very close to the national historical park and the highway. It was a nice clean room and the place was quiet. Parking was fine although some of the lines in the parking lot need to be repainted as they are hard to see at night. I would stay here again.

Partner

10/10

Exceptional

20 Apr 2026

Kristen

Very nice place to stay

6/10

Pleasant

20 Apr 2026

Janet

Pros: the room was clean, there is a refrigerator/beverage cooler in the room. Hallways relatively quiet. Woman who checked us in was extremely pleasant. Shower head was high, water was pleasantly hot. It is just a few minutes ride to all the historical attractions in Lexington and Concord.

Cons: No hooks or towel bars (what do you do with the damp towels?). No microwave. No night/dim light for those who get up during the night - turning on the big lights woke others up. No free breakfast, though regular coffee was available all day.. Charged CC $50/day for possible incidentals, and will refund if we don't use it (What)?

Partner

2/10

Poor

19 Apr 2026

Richard

Reservation was lost by hotels.com and I had to fully pay for one room out of two. Our son's room was approved and not the parents. The lady at the desk was an idiot just chatting with people and not helping. Manager did not come out to help. No room cleanup. Restaurant served 'guac and chips' to my son as Frito's and some green salad dressing. This is the most horrible Aloft I've ever stayed in. Shower broken in pool

Business

4/10

Poor

18 Apr 2026

Nichele

I gave this a bad rating due to staff going into the room after the door hanger on the door stated not to enter. Found two cribs in our room when we got back to the hotel, we did not travel with children nor did we request cribs to be put into our room. Spoke to the front desk and the gentleman that was there didn’t not care that someone had entered our room with out our knowledge. Pretty much said it can happen and there is nothing they can do about it. Pretty upsetting that when a door hanger is on the door to not enter the room and they do anyways and the staff pretty much say on it is what it is. Is not ok

Partner

10/10

Exceptional

27 Mar 2026

J

Breakfast at the sister hotel across the parking lot was good.

6/10

Pleasant

26 Mar 2026

Yi Ping

everything is just ok.The room is clean,but the layout is weird.

Family_with_children

4/10

Poor

19 Mar 2026

Stephany

We have stayed here many times with no complaints however this time was different. First, there were no food offerings in the morning as before with no explanation as to why. Not even coffee. There was a power outage one evening and the emergency generator did not engage. I had to climb to the 3rd floor on my just recently healed broken ankles. No help or explanation was offered by staff. Spent all night in the dark and no devices were charging. The room landline was also out. I shudder to think what would have happened if we had a true emergency with no means of communication. The next morning when questioned about electrical service the staff member said it would be handled when the assistant manager arrived at 11 am. Seriously? Wouldn’t management have been on scene when there was a known problem? Never again!

Partner

10/10

Exceptional

14 Mar 2026

Nathan

Excellent location. Very clean, modern and comfortable sleeping quarters.

Business Self

4/10

Poor

13 Mar 2026

Andreas

Nobody at front desk for checking in for at least 15 mins
Offers breakfast but never any coffee available
Housekeeping eod as usual but without emptying trash cans

8/10

Excellent

08 Mar 2026

Rhonda

My husband and I traveled with our two sons for track event this was our hotel of choice. The lobby is set nicely with different spots for pictures very modern. The room was clean and supplied a nice size fridge. The front desk staff gave us options for dinner down the road at the Burlington Mall. Make reservations ahead of time very crowded on Friday and Saturday nights at the mall restaurants. Overall we enjoyed this location.

Family_with_children

10/10

Exceptional

15 Feb 2026

mark

Good staff. Clean quiet room. Breakfast was pretty good.

Partner

8/10

Excellent

31 Jan 2026

Elizabeth

The stay was great. The place was clean and updated. I really miss the dressers that used to be in the rooms. It would give you more places to put your clothes. Other than that very nice.

10/10

Exceptional

14 Jan 2026

Diane

I’ve stayed here many times, it’s clean and conveniently located to the area, yet it’s quiet.
A good value for the money.

8/10

Excellent

01 Jan 2026

Jim

Nice hotel, clean and pretty new. I was there during a Nor’Easter and one of the trees outside whipped the siding all night. This probably doesn’t happen often or in every room, but it was a little miserable.

Business_and_leisure Self

6/10

Pleasant

29 Dec 2025

Paula

Staff was great, the room is minimalist style so not much room for hanging clothes or shelf space, but the bed was very comfortable. Great location and all in all was a nice place.

Leisure Partner

8/10

Excellent

20 Dec 2025

Brittany

We love the proximity to both Salem and Boston without having to pay the prices of staying in either one.

We only interact with the front desk but both women were very nice. The woman who checked us in explained the Marriott rewards to me, which in 3 stays here no one has ever done, so I signed up for that to get points.

Room: generally clean, bed is uncomfy. If possible I do advise to bring your own pillows cause these are awful.

Bathroom: Toilet is very low, no shelves in shower which doesn't seem like an issue until you need somewhere to put your face wash and soap that you brought.
They have shampoo, conditioner, and body wash in the wall for you.

Leisure Partner

10/10

Exceptional

18 Dec 2025

Gregory

Check in was quick and easy. Clerk was pleasant. Room was clean. Bed was comfortable. What more could I ask for ?

10/10

Exceptional

21 Nov 2025

Lauren

Clean and well appointed

Business

10/10

Exceptional

07 Nov 2025

Jennifer

No complaints they were very kind and helpful.

10/10

Exceptional

05 Nov 2025

Vona

Clean reasonable price

Business Friends

8/10

Excellent

16 Oct 2025

harold

Free parking, all the basics

We never had breakfast at hotel.

Business

10/10

Exceptional

13 Oct 2025

Tracy

Rooms were clean, staff was courteous.

Partner

10/10

Exceptional

12 Oct 2025

Joel

Very clean, up to date, good vibes

Leisure Partner

10/10

Exceptional

11 Oct 2025

Jeffrey

Our stay was very refreshing.

10/10

Exceptional

10 Oct 2025

Timothy

Extremely clean and modern. Updated, everything looked new and kept in great condition. Just a cool hotel to stay at.

Business

6/10

Pleasant

08 Oct 2025

Timothy

Expensive bar with no price menu

Leisure Partner

8/10

Excellent

30 Sep 2025

Karolina

Friendly, clean, reliable

Leisure Family

10/10

Exceptional

30 Sep 2025

Douglas M.

It's all brand new! Staff well trained: Professional, courteous, helpful -- all in the most delightfully unassuming manner.

Business Partner

10/10

Exceptional

29 Sep 2025

Geerje

Clean and uncluttered. Helpful staff.

10/10

Exceptional

28 Sep 2025

Hesham

Excellent

10/10

Exceptional

27 Sep 2025

JANET

A Loft is a nice hotel. It has outdoor space to sit and relax, as well as indoor space.
The rooms are clean are roomy. I only stayed one night, but enjoyed my stay.

8/10

Excellent

23 Sep 2025

Laura

Aloft Lex Review

The stay was good. The room and surroundings was exceptional clean. Staff was friendly and helpful. parking was good. The location for us was ideal. A few things in my opinion that was lacking for me, which I overlook when booking, is there was no in room microwave, but there was one in the lobby. Breakfast was not included, and have been spoiled in booking in other hotels that it was included. :(
The closet space was very narrow with only (2) hangers and no drawers to place clothes, for extended stay. We stayed for 3 nights.
I guess if you are not planning to stay for long and it's a quick trip/overnight, it's great. But otherwise it's good to stay.
Oh, another thing I had liked when I initially booked it, was they had a pool and billiards table :) however the pool was out of service and they gave us the option to walk across to the next door hotel to use their pool. as much as it was not far, just steps away and the weather was good, I just didn't feel that I had to walk out of the building and walk over to use the pool... but that's just me though. Just little inconvenience.

Friends_and_family Family

6/10

Pleasant

21 Sep 2025

Tracey

Clean and spartan. Staff should wear uniform or identification

10/10

Exceptional

15 Sep 2025

Erin

very nice staff and clean all around

Leisure Family

8/10

Excellent

14 Sep 2025

Vadim

Decent enough place to stay, not great, not terrible

10/10

Exceptional

10 Sep 2025

Susan

We enjoyed our stay, particularly pleased that when we requested a quiet room with a view other than the parking lot, the young man on evenings mugshot did so, sending us to room 318. Perfect. We enjoyed the room design and colors.
Our surprise was at the food selections in the lobby, no healthy “snacks” even the yogurt was sweet. I’d suggest a “ plain” unflavored option. At least there was fresh fruit available.

10/10

Exceptional

07 Sep 2025

Yvrantz

Nice couple stay!

The staff was super nice from check in and throughout the stay! I loved the atmosphere. My boyfriend and I really enjoyed a small getaway from our house.

Friends_and_family Family

4/10

Poor

06 Sep 2025

Mary

We had stayed here a few years ago when the property was newer and it was excellent. We stayed again in July but it had changed for the worse. The room had broken blinds, no remote to adjust a/c, and the pool gets used for kids swim lessons so hotel guests are not allowed during those times. No mention to us at check in even though I asked the pool hours.

Leisure Partner

10/10

Exceptional

03 Sep 2025

Paula

This Aloft was perfect for our stay. Lexington is a great neighbourhood just 20Kms from downtown Boston. The property was super clean – modern design - friendly and had all amenities for our stay. TEN STARS!

Leisure Family

10/10

Exceptional

31 Aug 2025

Jaelyn

Such a wonderful hotel, the vibes walking in are amazing and me and my wife were greeted kindly. The rooms are very clean and aesthetic.

Leisure Partner

8/10

Excellent

24 Aug 2025

Sabrina

Very clean. Nice property and staff! Very comfortable stay.

Leisure Partner

10/10

Exceptional

23 Aug 2025

regina

Pleasantly surprised at how nice the hotel was at that price point. Staff very accommodating.

Leisure Family

10/10

Exceptional

20 Aug 2025

Verified traveler

New, clean, no bugs, reasonable rate.

Swanky place - very new. Think pinkies out with gen-x vibes. Reasonable price for the area. The breakfast was good and rooms were clean and bug free. We came to visit Revolutionary War sites - some within a few 100 yards of the hotel. The staff had never heard of Fiske Hill that is virtually touching the property. Parker's Revenge is just a bit further. Spend a minute or two telling the front desk the history in case visitors are interested - plus it's part of the reason their kitchen isn't serving beans on toast for breakfast (thank God for that)

Friends_and_family Friends

10/10

Exceptional

18 Aug 2025

Michele

Modern, comfortable.

Room was clean and modern, beds were very comfortable. Staff was friendly and breakfast was exceptional in the variety, we enjoyed the waffles with fruit and syrup. My son loved the pool.

Friends_and_family Family

8/10

Excellent

17 Aug 2025

Jeff

The live music in the lobby on Saturday night was a nice touch. It was over-amplified, however. No need to crank it up so much in that small, intimate space. Room 104, which I had this time was good as usual. Very few complaints other than one reading light over the bed is not working, the conditioner in the shower had very little left and one modest use of it had it totally empty. Had it been more important, I would have asked for more, but that sort of attention to detail could maybe be imparted to the room cleaning staff. Overall, this hotel and its sister, Element across the way are my first choice stays when visiting the Boston area. Lexington is an outstanding place and removed from the hustle, bustle and stress of the inner city and downtown. Not having to deal with the Expressway is a plus! Far better than the competition out in Waltham, Woburn, etc. where stay when the rates at your properties are too high for my budget. Thanks!

Leisure Self

6/10

Pleasant

15 Aug 2025

Walter

1. The toilet seat was so loose that it would have been impossible for the housekeeper not to notice it; 2. The toilet did not fully flow out and surely did block up requiring maintenance to come and fix it; 3. The TV stopped showing all but the hotel chain ads, requiring maintenance to fix it; 4. The rules prevented my room from being made up any more frequently than every other day, whereas in the past it would be made up daily if I requested it - a marked change; The lighting in the room was insufficient at night in the bed area.

Business Self

10/10

Exceptional

11 Aug 2025

Verified traveler

One night stay - no complaints.

We were only here for one night. I assume this is a newer hotel as everything seemed to be in great shape. Rooms are on the smaller side, but well laid out. Staff were all very friendly.

Partner

4/10

Poor

10 Aug 2025

James

No food available. Bar didn’t open on time drinks very expensive. Room amenities minimal. No restaurants nearby and no shuttle.

10/10

Exceptional

09 Aug 2025

Sean

The outdoor patio was lovely to sit and relax after a long day of driving. The bar was cute, a little small but still nice.

Leisure Partner

10/10

Exceptional

03 Aug 2025

gale

Great place for my atay

Business_and_leisure Self

10/10

Exceptional

03 Aug 2025

Lisa

Nice stay!

very convenient location; great overnight stay and a nice hotel - felt like a great value

Partner

10/10

Exceptional

02 Aug 2025

Summer

Location, amenities & staff were amazing!

Friends_and_family Family

10/10

Exceptional

01 Aug 2025

darlene

Clean comfortable and eexcellent service

Business

10/10

Exceptional

24 Jul 2025

ryan

Clean trendy

Business Self

10/10

Exceptional

18 Jul 2025

Michael

Nice hotel. Good location! Malik, working the front desk was friendly, helpful and efficient. A teue asset!

Leisure Family

8/10

Excellent

15 Jul 2025

Jonathan

I've stayed here many times and generally have a positive view of the place. My reason to leave this review is that the hotel wants to position itself as eco-friendly/conscious however some of the selling points are not adhered to; the room had plastic water bottle, plastic stirrers, and the AC was running at 65° when I came in. Additionally, this was my third stay during which the TV streaming services in room were not functioning.

Leisure Self

8/10

Excellent

07 Jul 2025

Jill

Had a nice one night stay. Very clean and nice staff, comfortable room and bed.
If I had to pick one thing it was the booming techno music in the lobby in the morning. That’s fine for happy hour but it was not great with coffee😀

Leisure Partner

10/10

Exceptional

14 Jun 2025

Maicon

Good

6/10

Pleasant

06 Jun 2025

Jeanine

Overall is OK. This place shows tear and wear compare to the last stay a few years ago. However, the staff is nice.

Friends_and_family Family

4/10

Poor

02 Jun 2025

Mark

Everyone who works there is distracted.
Will not stay there again.

Leisure

10/10

Exceptional

29 May 2025

duverson

ok

8/10

Excellent

19 May 2025

Therese

The price was excellent but the location wasnt within ealking distance to any sights

Leisure

10/10

Exceptional

07 May 2025

duverson

it was one of my best experience

10/10

Exceptional

26 Apr 2025

Sandra

Wonderful stay

Wonderful hotel with robust breakfast and good service. My second stay. I hope to return.

Friends_and_family Friends

10/10

Exceptional

19 Apr 2025

Richard

Nice place

Leisure Family

6/10

Pleasant

16 Apr 2025

JAMES

The Pool was closed - I only booked here to take the kids to the pool - I should have been notified prior to my trip it was closed. Also, the pool next door was closed due to some mystery they never explained. Also, don't pre buy the breakfast. $18 bucks however if you go over you pay the balance - the next day we came in under $18 and no refund.

Family_with_children

10/10

Exceptional

27 Mar 2025

catherine

Nice stay

Leisure Partner

8/10

Excellent

23 Mar 2025

Danielle

We liked that this hotel was in between Lexington & Concord for the sites and close to the interstate. The beds and rooms were comfortable. A good option if you are in the area.

Leisure Family

8/10

Excellent

15 Mar 2025

Michele

Reasonably priced room. Small fitness area with 1/2 treadmills not working. Limited dining options in hotel.

Business Self

8/10

Excellent

10 Mar 2025

Michael

Nice anyway

I was bummed out that the pool was closed and this was not indicated when I booked, through email, or when I checked in. That was the entire reason I stayed there.

Self

10/10

Exceptional

21 Feb 2025

Darny

Hotel in renovation which is def needed. Wallpaper was peeling off the walls. Lots of dings on furniture and water was not hot enough

Partner

4/10

Poor

19 Feb 2025

Brandy

, wallpaper was peeling in several areas in room, cracks in walls-smell of weed in halls was overwhelming! Mold above shower window, bed and pillows was definitely not Marriott standards.

Leisure Friends

10/10

Exceptional

11 Feb 2025

Bianka

Very Quiet area

Great location if you are in town on business. Lots of parking and very quiet.

Business

8/10

Excellent

28 Jan 2025

Donna