Name: Four Points By Sheraton Boston Newton
Address: 320 Washington Street, Newton, 02458, US

10/10

Exceptional

24 Jul 2026

Brooke

Good location to access bus to downtown 👌 Rooms are overlooking the turnpike/hum of traffic helped me sleep

10/10

Exceptional

23 Jul 2026

Jennifer

Well when booking it states breakfast is included. But when you get to the check in clerk they will politely tell you, you have to pay $20 per adult for breakfast.
I have already paid to stay in a hotel breakfast should be included with the stay. Also who in their right mind pays $20 for breakfast. I wouldn’t pay that even at a restaurant. And there was no coffee at the coffee station

10/10

Exceptional

22 Jul 2026

Gerald

Room was clean and the staff was awesome

10/10

Exceptional

22 Jul 2026

Kimberlee

The staff was incredible.

10/10

Exceptional

22 Jul 2026

Marvilyn

Cleaning the room daily. Very helpful with any concerns and approachable staffs.

10/10

Exceptional

21 Jul 2026

Suria

I wish I knew to check this place for a pool, I'm sure it would have been amazing! It's so cool this is one of those hotels that lays over the freeway, I've never seen anything like it but it's a first for me in Boston. Well this isn't Boston, it's Newton but it was relatively close to the airport and nice for a one night stay before we went over to downtown for our conference stay. It was spacious, well lit, the staff were always friendly and helpful and I love all the water coolers and machines around the building that do not just dispense hot water, but sparkling! There isn't much to do in this area, but we just needed to relax for one night before our week in downtown for a conference so this was the perfect, relaxing kick off.

Partner

4/10

Poor

19 Jul 2026

Allison

The front desk was AMAZING and very sweet. The room however smelt like booze. The bed was very stiff and pretty sure we saw mold in the bathroom and the tub was NOT clean. The view overlooked the highway which was fine. The streaming was very spotty and at 3am someone tried opening our door a few times.

Partner

10/10

Exceptional

19 Jul 2026

Kathryn

The staff were all friendly and extremely helpful.

Family

2/10

Poor

19 Jul 2026

jennifer

No parking free we spend a lot of money and no breakfast including all hotel has an everything included. 20$ por each night parking no way 20$ por breakfasts waoooo I don’t want to stay no more toooo expensive …….

10/10

Exceptional

19 Jul 2026

Jordan

Location

Partner

10/10

Exceptional

18 Jul 2026

ABDURRAHMAN

It was a good experience. Everything was fine.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Anna

staff was very helpful

Partner

2/10

Poor

17 Jul 2026

jeffrey

this is a very old hotel it has neve been remolded the beds are awful the window shades are broken the breafast was not edible do not stay there

Partner

10/10

Exceptional

16 Jul 2026

Bernard

The rooms were well kept. The staff was quite friendly and professional.

Family_with_children

8/10

Excellent

14 Jul 2026

Nitin

Clean rooms and friendly staff

Family_with_children

10/10

Exceptional

14 Jul 2026

Liz

Amazing

Family

10/10

Exceptional

14 Jul 2026

Jyothi

While the property is a bit outdated, the staff were outstanding. I would like to call out the Manager (I did not get the gentleman’s name) was very helpful. My daughter and I were visiting and arrived early. The manager checked us in and gladly checked us in early without any hesitation. On Thursday, I had a few business meetings and asked for a late checkout. The front desk team agreed to accommodate until 1 PM. I had meetings until 2 PM. The manager came to my rescue again. Finally, the lady at the restaurant during breakfast. She is so sweet and caring. All in all great staff, service and even though the hotel was a bit outdated, the staff made up and we had an excellent stay.

Family_with_children

8/10

Excellent

13 Jul 2026

Charlene

Hotel is very nice except my room “519” is built directly over the Mass Pike 90! The windows are filthy so can’t look outside but it was the noise all night from cars traffic but mostly trucks and motorcycles going by. I’d recommend asking if your room is in that location and have it changed. I tried to turn up my tv to drown out the noise from
Outside but unable to do so without disturbing others so didn’t watch tv.

Self

8/10

Excellent

13 Jul 2026

Catherine

Room was clean and comfortable. Sink drained slow. View of Boston from high floor was spectacular. Lobby breakfast was OK; a little pricey for what it is. Good coffee. Second day went to nearby cafe for much better food and less money. Easy in and out parking garage at $20.00/day. Not bad. Restaurant on premises was not affiliated with the hotel, and despitae signage to the contrary, was closed. Front desk staff did not understand why. Ended up going to a decent pub across the street. Would definitely stay here again as it is close to family.

Partner

6/10

Pleasant

13 Jul 2026

Erwin

Great location, good transport connections, bed and pillows wonderful. But hotel is very dated and right above the turnpike, so very noisy all night long, hence the white noise speakers. Tate pretty highly but it was still the fifa World Cup and the Boston tall ships. Overall happy with the hotel, but…

Self

4/10

Poor

12 Jul 2026

Jodi

Room was very loud and the air conditioning only worked infrequently, at times blowing hot air. On a good note, the staff were helpful at check-in.

Self

10/10

Exceptional

11 Jul 2026

say

Great place but probably need a little remodeling on the door to the bathroom and the shower

Self

10/10

Exceptional

10 Jul 2026

Thomas

staff very kind and help for

Partner

10/10

Exceptional

10 Jul 2026

Michael J

Excellent staff

Family

10/10

Exceptional

09 Jul 2026

Stacie

it was very clean and the staff was very helpful

Self

6/10

Pleasant

08 Jul 2026

Sean

Bad idea to have hotel over tunnel. Every big truck can be heard

Self

10/10

Exceptional

02 Jul 2026

Stephanie

Clean, quiet room. Restaurant staff for both dinner and breakfast were exceptionally pleasant.

10/10

Exceptional

02 Jul 2026

Rose

Rooms clean
Breakfast perfect
Very good dinner…
Excellent service.

Partner

10/10

Exceptional

01 Jul 2026

Thomas

This is the second time I stayed here this year, after not staying here in many years. Both visits have been excellent. Great value for the money, good location, and a few local eateries within walking distance. The parking garage was convenient. Most of all, however, Nakia went above and beyond to make this stay excellent. She addressed two special requests which were very helpful.

Family

4/10

Poor

30 Jun 2026

Sébastien

Beaucoup de bruit de construction sur le toit à 7h AM...

Friends

10/10

Exceptional

28 Jun 2026

Jose

N/A

Family

10/10

Exceptional

28 Jun 2026

Bianca

We were able to have an early check-in with ease. Staff were very understanding and helpful! The room was nice and comfortable.

Partner

10/10

Exceptional

27 Jun 2026

Elizabeth

The staff was extremely nice and helpful with any request.

10/10

Exceptional

26 Jun 2026

Dorothy

Check on staff was excellent. Ate at restaurant had flatbread. Was very good.

Partner

10/10

Exceptional

26 Jun 2026

Alex

Clean room
Easy check in

Friends

10/10

Exceptional

26 Jun 2026

Linda

Nikita at the front desk was very very helpful, friendly and knowledgeable. We spent three days in your hotel and saw the sites via train, bus and car. Your staff was very helpful.

Friends_and_family Friends

8/10

Excellent

24 Jun 2026

Elinor

Room was A little run down, and overall what I paid was very over priced for what it was.
breakfast and parking should be included. And it’s not. Overall I don’t know if I would stay here again especially at the rate I paid.

Partner

6/10

Pleasant

24 Jun 2026

Paul

A bit further out from Boston than i expected. Swimming pool is nothing more than a big bath and the rule that adults cannot swim alone doesn’t help solo travellers. Bedroom furniture and furnishings very dated

Self

10/10

Exceptional

23 Jun 2026

Scott

Everything was excellent. The maids, however, could smile more. Perhaps they’re underpaid and overworked?

Family

10/10

Exceptional

22 Jun 2026

Lingyun

The room was clean. The hotel is located near the highway, but it was still fairly quiet at night, and I had no trouble falling asleep. Around 5:00 a.m., traffic started to increase, and the road noise became more noticeable. Unfortunately, I forgot to bring my sleep kit on this trip, including earplugs, so I wasn't able to sleep much after that. With earplugs, however, I think the noise would be quite manageable.

Self

4/10

Poor

21 Jun 2026

Innes

Place was clean and tidy. However, the road is really noisy and I could not reduce the noise. I was on 5th floor. Struggled to get a good sleep. Not the staffs fault, it is literally built on a busy road. Also there was a lack of coffee and water provided in the room. But the noise....Will not stay there again.

Self

6/10

Pleasant

21 Jun 2026

JOHN

Nothing unique, just ok in all aspects. Mediocre.

Friends

8/10

Excellent

20 Jun 2026

Kevin

Nice hotel conveniently located next to a bus stop. Easy and quick journey into central Boston. Very nice hotel in great condition. Only reason I didn't rate it 5 stars was it was quite noisy due to being located above the motorway. Nice view from our room.

Friends_and_family Family

8/10

Excellent

19 Jun 2026

NADA

Helpful staff

Family

8/10

Excellent

18 Jun 2026

Judith

The hotel common areas and our room were clean and smelled fresh. There is no safe in the room and drawer space is minimal (two drawers at the bottom of the closet). As noted by others, there is road noise since the hotel is built over the highway but it faded into the background and didn't impact our sleep, maybe because we were on the 8th floor. Staff was helpful when we decided to utilize the garage mid-stay and on a day when it was raining, the front desk rep kindly located an umbrella for our use. The breakfast buffet was adequate but expensive if you don't eat much. However, other than the adjacent restaurant which was only open in the evening, the only dining options around the hotel are a Dunkin' Donuts, a breakfast cafe, a pizza place and a pub across the street. One strange observation: For some reason, even though the hotel sign and address are quite visible, Uber drivers repeatedly stopped across the street from the hotel in front of Dunkin Donuts when dropping us off or picking us up. It happened multiple times so we had to remember to specify being picked up in front of the hotel lobby and also forcefully directing drivers to the hotel side of the street when we would be approaching the hotel but the driver was pulling to the wrong side of the street.

Partner

6/10

Pleasant

17 Jun 2026

Franciscus

Place is ok. My second stay there and I requested a room that was not as noisy as the one from my last stay. Front desk told me ALL their rooms are noisy. Not the response I was expecting but noted so I don’t stay here again.

10/10

Exceptional

17 Jun 2026

Jobsiel

Loved it

Self

6/10

Pleasant

14 Jun 2026

MARSHALL

The maids must have accidentally removed the tv remote; nit a big deal but the tv turned on at 4am and started playing the general hotel ad screen, and I couldn’t turn it off. Not a good thing to deal with at 4am. Ruined the nights’ sleep.

Self

8/10

Excellent

14 Jun 2026

Alasdair

Very helpful staff and spacious, well maintained room.

Self

6/10

Pleasant

14 Jun 2026

Allison

Had to switch rooms due to a bad smell, which we were told was only ‘cleaning product’ smell, even though it smelled like burnt plastic. The tub didn’t drain, the pool looks dirty and is very small, and the staff is not super friendly or helpful.

10/10

Exceptional

14 Jun 2026

Ethan

Staff were very friendly. Clean room. Close to things and had great view from room

Friends

8/10

Excellent

12 Jun 2026

Debbie

Just a short overnight but was very good

Family

4/10

Poor

10 Jun 2026

Roman

The AC unit was outdated and very noisy: could not sleep. Also, toilets were flushing every 5mn. Not a pleasant stay.

Self

6/10

Pleasant

09 Jun 2026

Mohammad

it was not the best hotel I have srayed

Partner

6/10

Pleasant

08 Jun 2026

David

The big problem we had was the street noise that kept us up all night. There is a highway that runs behind the hotel so it was a continual parade of screeching cars and even jets that caused our room to shake. There was also no free breakfast.

8/10

Excellent

08 Jun 2026

Erin

Would stay again. Very clean

Family

8/10

Excellent

08 Jun 2026

Kathryn

Room was comfortable and clean. Only major downside is that the hotel literally sits over a major road with much traffic noise, enough to wake me up in the early morning. The blackout shades had gaps also making it difficult to sleep beyond 530 am.

Family_with_children

8/10

Excellent

05 Jun 2026

richard

Staff was very friendly and very helpful

Self

10/10

Exceptional

04 Jun 2026

Benjamin

Great property at an excellent location to access Boston and the surrounding area.

10/10

Exceptional

31 May 2026

Robert

Hotel was clean and staff was friendly. The air conditioner in the room was broken and they sent someone immediately. Unfortunately, the fix was short-lived. They moved us to a new room without any issues.

Partner

10/10

Exceptional

30 May 2026

Jose

Very comfortable bed!

Partner

8/10

Excellent

29 May 2026

Thang Huu

Good

8/10

Excellent

28 May 2026

Dee

This hotel sits over the mass pile and while it was real noisy there was some. The parking garage is not attached to hotel making it inconvenient for Carey lots of luggage to room. Definitely requires one trip to bring bags to room then go park car. It is tricky to navigate to front door as it sits on rotary of sorts with one lane taking you back on mad spike and out of your way if you are not in rights lane for 20 mins

The bed was comfortable and shampoo and amenities nice.

Okay for a one night stay but not for long stay in my opinion. Not handicap type hotel at all!

Self

8/10

Excellent

27 May 2026

Brittany

Great location to stay and many local eateries around the property. If you're someone who doesn't mind highway noise or needs a place outside of Boston to stay, make this hotel your next pit stop.

Partner

10/10

Exceptional

25 May 2026

Sinyee

When our room lock malfunctioned staff was immediate in helping correct the problem. They were very timely in answering questions and look forward to staying there again!

Partner

10/10

Exceptional

23 May 2026

Maria R

Ok

8/10

Excellent

21 May 2026

Samira

Nice hotel, great service and good location! The only problem is the outside noise of cars 24 hours, as the hotel is located on the highway bridge.

Self

8/10

Excellent

20 May 2026

Chris

was a nice stay for the sox game

Business

10/10

Exceptional

19 May 2026

ed

Nice room, good breakfast, friendly staff. All good.

Partner

10/10

Exceptional

19 May 2026

Andre

good

Friends

4/10

Poor

19 May 2026

Beth

They put us on a low floor next to an elevator in an already loud hotel. Everything was extra costs including parking and breakfast. It just didn’t feel like they wanted us there.

Partner

6/10

Pleasant

18 May 2026

Rosemary

I did get locked in my room because the deadbolt jammed and I couldn’t open the door. The cleaning lady called someone to help. After several attempts maintenance was able to open the door. I was moved to another room.

Family

2/10

Poor

16 May 2026

Ah hyun

I woke up several times during the night because of the highway noise. The staff also did not explain any of the hotel facilities or amenities during check-in, which is something most other hotels usually do.

In particular, one male staff member at the front desk was extremely unfriendly. I visit Boston often and have stayed at many different hotels here, but this was by far the worst experience I’ve had. I will never stay here again.

Self

2/10

Poor

15 May 2026

Anas

The staff were very rude. I had 2 reservations with individuals checking in at different times. When it came time to check in for the second reservation, I was told it was cancelled. I gave them the confirmation number for both reservations and I was told it was cancelled. I called Expedia and they verified it wasn’t cancelled an attempted to call the hotel but they wouldn’t pick up the phone. When they finally agreed to give me the room for my second reservation, they first gave me the keys to a room that was occupied! I finally received my room 2 hours after I arrived at the hotel. On top of all of this, they wouldn’t even give my elderly mother water while checking in!

8/10

Excellent

15 May 2026

Patricia

We were comfortable for one night’s stay before a flight. Clean room, friendly staff, nice restaurant. The hotel is right above the highway, though, so you might want to pack earplugs.

Partner

10/10

Exceptional

14 May 2026

Paul

Great dinner in house

Partner

10/10

Exceptional

14 May 2026

Tristan

Room good

Self

10/10

Exceptional

13 May 2026

Sophia

Excellent stay! Staff was very friendly and location was ideal. Clean, safe, and comfortable.

Friends

10/10

Exceptional

13 May 2026

Chondel

Excellent service

Partner

10/10

Exceptional

12 May 2026

Yukta

No breakfast

Self

4/10

Poor

11 May 2026

Dolores

Room was clean but noisy the hotel literally is on top the highway and you can get the whole thing from outside thru the wall A/C we tried to turned the heat at night and has a humid smell that stinks the whole room. Have to call to front desk around midnight due to some kids playing hockey in the hallway apparently was normal that parents let the kids been disrespectful and the front desk lady was rude and apologized saying that was my fault feel like that in resume I will never be back to this hotel my 3 nights were horrible

Family

6/10

Pleasant

10 May 2026

Peter

Hotel was good. Friendly staff. Bar was great. Relatively upscale. My only issue was with the highway noise. This is over the Mass Pike. They have a noise machine to help. But the sleep was not the best. Blinds did not fully close either.

Friends_and_family Friends

2/10

Poor

09 May 2026

Mark D

$20.00 basic buffet was way overpriced

Partner

10/10

Exceptional

08 May 2026

Alice

The hotel was right off I90. I booked the room through Expedia a few months ago. The only thing I didn't like was, a few days before we left for our trip, I got an email saying parking was an additional $28 a night. That should have been added to the cost when I booked or should have been known ahead of time. The staff was friendly. They have an all you can eat breakfast for $20 a day, which was great. The pool was heated. Housekeepers clean your room everyday. The Social bar that is attached, had a good vibe and friendly staff. There is another establishment across the street called Buffs, Good chicken wings and friendly vibe. Buses run often. We took a bus to get us closer to Cheers and Quency Market for a dollar.(Kenmore) We had about a 2 mile walk from there, but the architecture is fabulous to look at on the walk.. Safe and friendly. We took a lyft a few times. It ran around $20 each way. Not bad for the 20-minute drive. I wouldn't recommend driving in. Not a lot of parking, The hotel and trip was fabulous. 5 stars for sure.

Friends

10/10

Exceptional

07 May 2026

Tom and Nancy

Yes...very good.

Partner

8/10

Excellent

07 May 2026

Pedro

Good option in Newton

Family_with_children

10/10

Exceptional

06 May 2026

Mike

Upon arrival the people at the front desk were extremely pleasant and helpful. Our room was clean and fresh. We ate at the Social and the staff were extremely friendly and efficient. Food was delicious, superbly prepared and very fresh ingredients. The shower was great, plenty of hot water and pressure, check out was easy and staff was great. We definitely would stay again if we are in the area, easy in/ out to downtown Boston.

10/10

Exceptional

06 May 2026

Raquel

Great service.

6/10

Pleasant

06 May 2026

james

Too noisy

Family

10/10

Exceptional

05 May 2026

Alaa

Great stay

Family

10/10

Exceptional

05 May 2026

Jason

Great staff and stay

Self

8/10

Excellent

04 May 2026

David

Loved the bar. Breakfast was overpriced and just meh. Room was clean. Good water pressure in shower.

As the hotel is directly over a highway, that can directly impact a person's experience. If you're used to noise, you'll be fine, add a start to my review. If you're used to quiet, don't stay here, take a star off of my review. Even up on the 7th floor, all I got was two hours of sleep as the noise from the traffic (and the train) was more than I could deal with. Sorry. Move this hotel a 1/4 mile and I'd be fine with it.

Friends_and_family Friends

8/10

Excellent

04 May 2026

Teresa

Having to pay 20 person is absolutely ridiculous. Plus 20 for parking. 2 a piece for a can of soda. Beds were very uncomfortable. Getting woke up very early morning hours because of the noise in the hallway. Will never stay there again or recommend.

Family_with_children

8/10

Excellent

04 May 2026

Taylor

Normal Hotel Breakfast Buffet (crappy), but is $20. You can just walk up and make yourself whatever, but then you’re hit with a $20 charge even though there isn’t a sign saying so.

Partner

10/10

Exceptional

04 May 2026

Mandy

The hotel staff were very friendly and helpful.

Family

10/10

Exceptional

04 May 2026

Jordan

Great experience close by to package store and pubs also a dunking is around the corner as well and very close to many fun places.

Family

6/10

Pleasant

03 May 2026

Courtenay

The rooms are clean but the hotel is surrounded by a highway, also making it noisy for sleeping. I heard one desk staff give a great deal of information to a guest on check in. That way I learned where the elevator and gym were. However, the person who checked me in told me none of this—not the time breakfast started or where to find the Starbucks nearby. I came in after a marathon work day followed by an evening work event. It was very
disappointing.

Self

8/10

Excellent

02 May 2026

Candida

Good location and bright room. The hotel is a bit dated. Staff was really nice, especially Ilda in the cleaning team.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Bruce

I did not eat breakfast in the morning...

Self

8/10

Excellent

02 May 2026

Mary

Please add a microwave to each room. Your bathrooms are too tiny and outdated. Room 420 needs sound proof windows. We couldn't rest at night due to hearing traffic and sirens. Breakfast was amazing. Parking was good. Put an informational form in each room so we know days and hours for breakfasts, the bar and the restaurant as well as where to find the gym and swimming pool and ice machines.

Partner