The Inn at Longwood

The Inn at Longwood - Boston

United States , Boston - MA
BOSTON, 342 Longwood Ave
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100 reviews shown

6/10

Pleasant

28 Feb 2026

Christopher

LM is a well, located place to stay for medical visits to local providers. Basic room. Breakfast at the grill was good and servers were very good.

4/10

Poor

16 Feb 2026

ELLEN ANN

Hidden fees remote for tv needed replacement and said 24 hr front desk it wasn't, restaurant was NOT open every day!!!

Business Self

6/10

Pleasant

14 Feb 2026

Nicole

Room was nice. But not over the top to be like wow nice hotel. The one thing that was great was being close to the children's hospital.

10/10

Exceptional

11 Feb 2026

melissa

Stay was great as usual

10/10

Exceptional

11 Feb 2026

Starlisa

Room is very clean had two new mattresses very comfortable loved the lay out of the room

Friends_and_family Family

8/10

Excellent

05 Feb 2026

Michael

The room was generally clean and well prepped but the bathroom needed refinishing and the bath gel dispenser was broken. Expensive due to daily charges not shown with room rate, such as parking and facility charges.

10/10

Exceptional

21 Jan 2026

Corinne

Everyone is so friendly and helpful. The rooms are clean and it is close to the medical facilities, as well as, easy access to downtown Boston.

Leisure Family

10/10

Exceptional

11 Jan 2026

Mary

My husband was in a local hospital, and I stayed if he seemed unstable or I needed to be there early. Check in was difficult one evening as I made the reservation only 2-3 hours earlier. Also using a \"third party\" was mentioned as if I was a secondhand citizen for doing so.

The room itself was perfectly comfortable with amenities including a microwave, fridge and a Kuerig. The room was warm and lights were on, welcoming for someone stressed and alone. The paper products were cheap.
Would not hesitate to stay there again.

Self

10/10

Exceptional

07 Jan 2026

Missi

Honestly for me is was a 3 min walk to Dana farber. The restaurant located there was amazing as well as the staff I will be coming back here

10/10

Exceptional

30 Dec 2025

Alexandra

Both

8/10

Excellent

25 Dec 2025

Sampath K

Pros: Clean room, Cleaning Staff is super good. Front desk staff are inside the room whenever I had questions. But they were helpful. Closer to all the major tertiary hospitals and walkable. Food court is nearby.

Cons: Smaller room, not many amenities,

Family

8/10

Excellent

21 Dec 2025

Jeong Han

The internet is not good.

8/10

Excellent

19 Dec 2025

Delia

The renovations and upkeep on the room were very good. I still don't think the HVAC controls are so great, cool air coming on periodically from the fan. Terrific location. Somewhat confusing elevator signage (where is the lobby; where is the breakfast room?) but all that obviously becomes familiar. Pricing seemed very fair.

Business Partner

6/10

Pleasant

18 Dec 2025

Peter

Hot water turned off at 10:30 am -- notified in advance, maintenance issue.
Shower floor slippery, uncomfortable for this senior. Couldn't figure out shower faucet. Neighborhood is very noisy, lots of ambulance traffic. Parking was convenient and felt secure.

Self

10/10

Exceptional

10 Dec 2025

Robert

Very comfortable

Family

8/10

Excellent

09 Dec 2025

Marilyn

Room was very clean and comfortable. The location was great for visiting the Gardner museum and the MFA. Parking easy and affordable. The restaurant was pretty good.

There were unexpected charges, a facility fee, and 3 taxes, state, city, and local so while the price good with these added charges, it was more than what I first expected.

Friends_and_family Friends

6/10

Pleasant

08 Dec 2025

Diane

Elevators weren’t working

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Asad

Very clean. Friendly for Deaf.

10/10

Exceptional

04 Dec 2025

Edward

The hotel was very clean, manager VERY accommodating and facility very convenient to the places we needed to go

Business Partner

4/10

Poor

03 Dec 2025

Gerald

Both elevators out without notice early evening. Required guests to climb 5 to 8 floors. Management knew elevators closing down early afternoon. Would not recommend this hotel.

10/10

Exceptional

02 Dec 2025

Martha Jane

Clean room and patient staff

4/10

Poor

01 Dec 2025

Donna

The price of the room came to over $300.00. When I booked this I thought I was paying $195.00

Business Partner

6/10

Pleasant

25 Nov 2025

charles

No hot water in the evening

Family_with_children

10/10

Exceptional

17 Nov 2025

Chrisann

Nice hotel in a good location.

10/10

Exceptional

16 Nov 2025

Elaine

The room was perfect. We only stayed two nights so didn’t use much of the amenities. The only unfortunate thing was that the grill/bar wasn’t open for meals but the food court was very acceptable.

Partner

8/10

Excellent

13 Nov 2025

Christopher

Great spot to stay all things considered. Obvious factor due to location is emergency vehicles in the area regularly.

6/10

Pleasant

09 Nov 2025

ronald

small room
only one towel
no place to get a drink at 8:30 PM

8/10

Excellent

06 Nov 2025

Thomas

Best value for money for the dates travelled. Staff were helpful explaining how I could save some money with parking. The room was more basic than I had expected and no extractor fan in the bathroom.

6/10

Pleasant

03 Nov 2025

Roberta

It was ok, nothing special

Business

8/10

Excellent

31 Oct 2025

Maija

Super easy and friendly check in. Room was clean.
We had an issue with our neighbors being loud at 2am , and security came to deal with that immediately after the complaint.

Friends_and_family Family

4/10

Poor

31 Oct 2025

Shannon

They wanted me to pay an additional $25 to check in an hour early. No.

2/10

Poor

28 Oct 2025

Sandra

There is a $29.11 feel that they do not disclose and the manager admitted they intentionally hide it in small text. Hotel was dated

8/10

Excellent

27 Oct 2025

James

Told front desk 4 times room safe would not work. Front desk came up once and tried. Never got fixed. Didn't know breakfast was only M-F. Was told it was included but we stayed for the weekend.

Business Partner

8/10

Excellent

23 Oct 2025

Michelle

clean and comfortable room; reasonable parking fee

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Donna

Perfect

10/10

Exceptional

15 Oct 2025

Eoin

Nice but it was Boston

6/10

Pleasant

14 Oct 2025

Martin P

My stay was fine. Nothing terrible but nothing great either. It’s a very basic hotel. Convenient location but no frills. If location is important in the Longwood area the place is convenient. But don’t expect a lot of niceties.

Business_and_leisure Self

10/10

Exceptional

07 Oct 2025

Janis

Very close to hospital

Leisure Self

8/10

Excellent

07 Oct 2025

E BRAD

Parking and entrance difficult Parking cost too high

10/10

Exceptional

04 Oct 2025

James

Hotel is excellent. Clear.rooms and friendly staff. I travel allot for buskness and pleasure. I can honestly say that Angel is the best Concierge ainhave ever experienced. The Inn and its guests are truly lucky to have him.

10/10

Exceptional

02 Oct 2025

Frank

Room was clean

10/10

Exceptional

30 Sep 2025

Elizabeth

excellent stay

8/10

Excellent

29 Sep 2025

Jennifer

Business

8/10

Excellent

28 Sep 2025

Kirsten

Great location for walking to Fenway. The sirens are constant being in between multiple hospitals but the bed was comfortable and Lionel was very helpful in holding our bags until check in.

Leisure Partner

10/10

Exceptional

23 Sep 2025

randall

this is the best location to stay if you need to be in the longwood medical area...you are right in the heart of it. always reliable place to stay..i come here often

Business

10/10

Exceptional

23 Sep 2025

Thomas

Quiet and comfortable hotel right near major medical facilities. Convenient parking garage on site.

Family

8/10

Excellent

19 Sep 2025

Catherine

Good location, clean room

Clean,.comfortable room. Walkable,.convenient location. Front desk staff was grumpy
No hello, welcome,.etc..Not helpful with suggestions, just all seemed cranky!

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

Gina

We were there for a game at Fenway Park. The walk to the park took less than 20 minutes. The streets were well lit and easily walkable. We felt safe.
On the other hand, we discovered that we paid much more for the room than we would have if we had booked with the hotel directly.

Leisure Partner

8/10

Excellent

14 Sep 2025

Kristina

Boston two night stay

We chose this hotel because of its location. We were in town to watch a game at Fenway. It's about .7 miles to the stadium which was close enough for us to walk but far away from the craziness after a game. We also visited the Museum of Fine Arts Boston which was also in walking distance. What we didn't realize is that the hotel is surrounded by hospitals and medical institutions. There was some noise from sirens, but mostly during the day. The restaurant associated with the hotel is closed on Saturdays and Sundays. The food court had fast food with most of the places closing around 7PM. Room was small. It had a refrigerator and microwave. It met our needs.

Partner

10/10

Exceptional

14 Sep 2025

Dennis

Nice place to stay

We had a great stay. Clean and quiet hotel. Cheaper parking. Nice short walk to Fenway. Staff was very friendly. Restaurant isn’t open on weekends so we had Dunkin.

Friends_and_family Family

6/10

Pleasant

13 Sep 2025

Kevin

Place was very nice. Checking in, both people working were rude and incompetent. They couldn’t figure out my reservations. 2 rooms, 1 night. Because they couldn’t figure it out. They made me go sit down because a long line was forming. So I had to wait a long time because they couldn’t figure it out? They were also rude to me. They finally figured it out. Room was very nice and clean. Checking out, same experience. They parked my truck because it didn’t fit in the garage. They gave me a card saying that’s what I need to pick my truck up. When I gave it to them to get my truck. They said that’s not what I needed. All 4 of us had to argue with them to explain that’s what we were given. They then finally said this mistake could have happened because there’s new people working the desk. Person in the garage acted the same as the employees at the desk. Checking in took forever because of their incompetence. Checking out, took forever because of their incompetence.

Friends_and_family Friends

4/10

Poor

08 Sep 2025

chester

bedbugs

Business Family

6/10

Pleasant

08 Sep 2025

Kendra

virtually no hot water for a shower. toilet almost backed up
no food service for breakfast.
pillows were lumpy and kinda gross
bed was ok/
too expensive but i guess i was paying for location as it was convenient to hospital

2/10

Poor

06 Sep 2025

Deepa

Unhapy

Air conditioner was not working properrly .after staying for 10 plus days when i asked for late check out ,they told me 25 dollars for 1 pm !!!!!!
Very unfriendly

10/10

Exceptional

05 Sep 2025

Jeannette

Good

Business_and_leisure Family

8/10

Excellent

31 Aug 2025

Sandra

Nice

Family

6/10

Pleasant

30 Aug 2025

Marion

It served its purpose in proving if lodging while loved one in hospital. Room had an overwhelming scent, air freshener I suspect to mask other scents which resulted in somewhat of a dirty sock /boys room smell. Property is dated all around-linens were basic, mattress extremely broken in. Again extremely convenient-adjoining grill served its purpose for meals and beverage. It is without a doubt overpriced for its condition and amenities however location allows for it and that is what I payed for.

Business Partner

6/10

Pleasant

18 Aug 2025

Kirsten

Very convenient to the hospitals in the area.

Leisure Family

2/10

Poor

15 Aug 2025

Paula

Toilet issues - asked for plunger three times. Bathroom sink would not drain, housekeeping came didn’t empty trash, didn’t leave toilet paper.

6/10

Pleasant

12 Aug 2025

Alfredo

Total ripoff pricing and not very friendly staff and outdated room. Not worth it

Leisure Family

6/10

Pleasant

11 Aug 2025

Sarah

Rooms are nothing fancy but clean. The elevator needs to be permanently fixed.

8/10

Excellent

11 Aug 2025

Gayle

That it was very accommodating to our needs while my husband was a patient at Beth Israel Hospital.

10/10

Exceptional

03 Aug 2025

Cole and Kyle

Outstanding customer service!

10/10

Exceptional

31 Jul 2025

Marjorie

The staff was very helpful and friendly. Angel went out of his way to help us with a small problem we had.

Leisure Partner

8/10

Excellent

31 Jul 2025

Douglas

great location for medical area of Boston. Information on parking would have been helpful before we got there. A bit pricy but reasonable for the area . two days breakfast inclusion would have been appreciated.

Leisure Partner

10/10

Exceptional

29 Jul 2025

Kenneth

Great area

6/10

Pleasant

27 Jul 2025

Kevin

Good location and hotel was fine. It’s a little older property - slow elevators, room doors stick, etc. the amenity fee is steep at $29 per night, make sure you factor that in. Our a/c unit made a terrible rattling sound. Must have been happening before as they had a second portable unit in the room, both were on when we arrived and room was comfortable but the rattling was really loud. Mentioned at the front desk and they said they would send someone up. They did, but all they accomplished was to turn off the main unit. Unit never really got back to temperature the rest of the time. Not hot, but not quite comfortable.
Overall, just okay. Feels bad to get hit with that amenity fee and to have those kind of issues at the same time.

Leisure Family

8/10

Excellent

26 Jul 2025

Erika

Friendly accommodating staff....

Leisure Self

10/10

Exceptional

25 Jul 2025

Nelson

If you are early to bed, be aware that there are soccer fields nearby which were open to at least 10 PM the night we were there. To get away from the noise, ask for an interior room.

Business_and_leisure Family

2/10

Poor

24 Jul 2025

DORIBEL

Not happy at all! Was not able to sleep comfortably the air conditioning to closed to bed ! Air in your face and cold and microwave did not work and we call front desk and never was someone send to fix the issue! We had to eat cold food. And on top of that pay $25 a day for Parking too. And it stays free breakfast, but didn’t bother as it’s very minimal choice. A drink and choice of toast or bagel.

Business Family

8/10

Excellent

19 Jul 2025

Cindia

The area around the property is clean and safe. The only disadvantage is the parking price is high

10/10

Exceptional

17 Jul 2025

LESLIE

Perfect for what we needed!

10/10

Exceptional

16 Jul 2025

Deborah

Perfect location for families of patients at Brigham and Women’s Hospital. Two block walk on a well lit and traveled street.

Self

2/10

Poor

13 Jul 2025

Rachon

I liked the attached food court and CVS.

6/10

Pleasant

01 Jul 2025

Patricia

Great location. Shower needs to be undated and sheets didn't smell fresh.

Family

8/10

Excellent

29 Jun 2025

Zondra

Room very clean…the location perfect for Bid I got two different prices so that was not good

Business Self

10/10

Exceptional

28 Jun 2025

April

Enjoyed everything

Leisure Partner

2/10

Poor

27 Jun 2025

Vanesa Maria

The location was great, especially for access to the Longwood medical area, which is why I chose to stay there. However, the room had no exterior windows—only a window facing the interior stairwell and hallway of an office building, which was really disappointing.

Business Family_with_children

8/10

Excellent

20 Jun 2025

Michael

Decent area and convenient. Clean. The only issue was that it doesn’t have its own gym. You have to get a pass to use a gym down the road. Otherwise a good experience.

Leisure Partner

6/10

Pleasant

17 Jun 2025

John

Cheaper than other area hotels, clean and great location. No amenities to speak of, my wife said it felt one step up from a hostel.

Leisure Partner

10/10

Exceptional

06 Jun 2025

john

My wife had a college event in the area and I decided to join and bring 2 kids with us. the suite was large, clean and the staff was polite and on task. very happy with the area and the value.

Business_and_leisure Family_with_children

4/10

Poor

04 Jun 2025

Joel

Overpriced and bad service and bad repair.

Bad value; sink cold water didn't work until I realized the water supply had been turned off; over-priced; 1 member of our party accidentally left some jeans behind and the hotel was absurd about wanting to be helpful.

Friends_and_family Family

6/10

Pleasant

30 May 2025

Sally

They charged a facilities fee on top of what Expedia charged so was very expensive for ok hotel

Pay for location

Leisure Family

2/10

Poor

30 May 2025

Ann

After spending 2 days at The Brigham with my husband going through 2 surgeries I was happy to have a local hotel to rest my head the second night. The surgery went long so I couldn’t check in until 11 pm. After finally finding a parking spot, it was not easy to find the hotel entrance. Need better signage! Get to the desk and the gentle man says”Don’t be surprised if you see a 12 ppl conference table, you are the last check-in of the day. I get to the room and my bed is a Murphy bed!! I’ve had 6th grade camp beds more comfortable. I couldn’t tell if a compressor outside the windows ir the AC making loud noises but it was difficult to fall to sleep. In the morning, there was only decaf, so I called down & they brought some regular pods up. I had to call for an iron & ironing board shortly after. I couldn’t hear the gentleman on the phone and then I heard him say “ Let me finish my sentence”. I was just saying that I could hear him. So rude! Everything says room service, but that is not case. The women stated “Honey, you order over the phone and then come down and puck it up. Now I decide to head to the hospital early but when I get to my car, it is blocked in by 2 HVAC vans! I finally found the man in the booth who had the keys to 1 can. Thank goodness it was the one needed for me to get out of dodge! I would never recommend this hotel

Business Self

10/10

Exceptional

27 May 2025

mark

Perfect

8/10

Excellent

26 May 2025

Neil

Good central location. Clean room. Efficient staff. The car parking entrance is close to the entrance. $25 a night. I mistakenly parked at the public car park, across the street. It was $50 a night. So I had to move my car.

Leisure Self

8/10

Excellent

19 May 2025

Ashleigh

Very decent hotel with direct connection to a parking garage. Located near tons of shopping and restaurants. Staff was very attentive and responsive which was very appreciated. Only complaint about this hotel is whoever sleeps in the bed located next to the AC unit in the double rooms is going to have an experience as the air blow right on you.

Leisure Family

10/10

Exceptional

13 May 2025

Wilkin

The room was a good size and parking was pretty simple to figure out.

Leisure Partner

8/10

Excellent

12 May 2025

Ann

Hotel Restaurant is Closed on Weekends

It was okay- very clean very comfortable but thats expected at this price. Weird setup with lobby and the elevators hard to explain. The thing they dont tell you is the hotel restaurant is CLOSED all day Saturday and Sunday, every weekend. Food court is open but what we had wasnt that good.

Friends_and_family Family

10/10

Exceptional

06 May 2025

Warren

Perfect proximity to Brigham and Women’s. Fine room. Super clean. Restaurant was good. Would return.

Business Partner

4/10

Poor

18 Apr 2025

Mark

We liked the hotel - it was clean, the room was very nice, and the staff was helpful and friendly.
The reason that I’m rating it as poor is because of greed; I flew in from Canada after having to leave my house at 5:00 am, and my daughter was coming in from a 7:40 am flight from Florida, so we were both exhausted when we arrived. I called the front desk upon arriving and asked for an early check-in, around 11:00. I was told that our room was available, and there would a $50 charge for early check in. I agreed as we needed somewhere to freshen up and relax before our 2:30 pm appointment.
As a room was available, at what appeared to be at no extra expense or inconvenience to the hotel, the Inn then charging a customer $50 (on top of the $345 charge for the night) is just plain greedy in my opinion, and not very “hospitable”.
Although this seems par for the course these days, such as surge pricing for airfare and ride shares, this does not mean it’s ok. Just because you can get away with an extra charge doesn’t mean that it’s acceptable.
I’ll take my business elsewhere, and recommend that travelers find somewhere else to stay that truly understands what “hospitality” means.

Business_and_leisure Family

10/10

Exceptional

13 Apr 2025

ALAN

Boston

Very nice accommodations. Excellent bed, clean room, good shower. Little pricey, but it is downtown Boston, and most other properties cost much more. Would stay here again.

Friends_and_family Family

8/10

Excellent

06 Apr 2025

Elizabeth

pretty good location walking distance to museums and t
all amenities okay except when the elevator was out and the water was off

Leisure Partner

8/10

Excellent

02 Apr 2025

Penelope

Good stay

8/10

Excellent

02 Apr 2025

Staci

The room we had was not renovated yet so it was old, and had broken toilet seat. One of the 2 elevators was broken while we were there so it took Forever. They do add on a daily Facility Fee of $29.11 to your bill, even if you've prepaid for your room. I found that to be less than transparent for the room cost. They do this by taking a $50 Security Deposit upon check-in..I did check and only the $29.11 was run thru.

Business Family

4/10

Poor

31 Mar 2025

Doug

The hotel was out of water.

10/10

Exceptional

29 Mar 2025

James

Nice place but a little pricey.

Business Partner

2/10

Poor

26 Mar 2025

Brenda

Staff at the hotel were heartless and unsympathetic. We were going to be staying for two nights for our son’s surgery. It got canceled that morning. They refused to refund the $750 because it wasn’t 24 hour notice. We got a 10 minute notice from his surgeon that there was a flood in the OR and his surgery was canceled for that day and rescheduled. They didn’t even offer to give us the two nights of the new operation date. We would have been even booking for the following surgery had the stay been ok. We had enough to deal with including paying for this to learn they have no feelings towards their customers. Having a hotel where the best hospitals are I would have thought we would have been treated better than this business. No we didn’t take out insurance for the stay. This date we got we had no plans to cancel it at all. He was in need of this surgery. Thankfully his surgery took place 5 days later without a problem and his next surgery in a couple days. I would not recommend this place at all for anyone having to be near the hospital. The hotels close by maybe a better option

10/10

Exceptional

21 Mar 2025

Sandra

Only problem was on both mornings they were doing work on the elevator at 7 am...Sounded like I was in a dentist office!

Business Self

10/10

Exceptional

21 Mar 2025

Jackie

Toilet needed plunger needs to be stronger and elevator was very slow but overall good experience