Name: Sheraton Boston
Address: 39 Dalton Street, Boston, 2199, US

Sheraton Boston

Boston - MA · United States

100 reviews shown

10/10

Exceptional

02 Aug 2026

Grace

Stunning. The renovations are beautiful.

10/10

Exceptional

02 Aug 2026

Lawrence

Nothing at this time.

2/10

Poor

02 Aug 2026

Chris

We had a room that was connected to another room via a door that was not soundproofed at all. Kids crying all night kept me up. Asked the front desk about switching rooms. The woman assured me that family checked out. Apparently another family checked in and their kids got up at 5am. Property is lovely but needs to work on noise reduction or being flexible about switching rooms.

10/10

Exceptional

02 Aug 2026

Charles

This place was awesome. Definitely the fanciest Sheraton I’ve ever stayed at.

10/10

Exceptional

31 Jul 2026

Jessica

Very clean, remodeled hotel. Great access to the prudential mall when it was pouring rain!

6/10

Pleasant

31 Jul 2026

Atali

Great location, the beds were comfortable but small. No queen beds only doubles, I understand the choice because the rooms are small but difficult to sleep when sharing a bed.

10/10

Exceptional

30 Jul 2026

Jung Un

Clean room and good location

10/10

Exceptional

30 Jul 2026

Vivian

Perfect location to walk around and lots of spaces to work remotely

8/10

Excellent

30 Jul 2026

KATHLEEN

Room service was very expensive. the gym was very good

8/10

Excellent

29 Jul 2026

Jenniffer

The hotel amenities, bar, store & coffee shop is very expensive

10/10

Exceptional

29 Jul 2026

rosemary

Best hotel, super convenient. Hotel connect to the mall, easy access to the city !

Family

10/10

Exceptional

28 Jul 2026

Elizabeth

Great location and beautiful renovation

10/10

Exceptional

28 Jul 2026

Loretta

Great location and wonderful rooms

10/10

Exceptional

28 Jul 2026

Edgar

It’s in a great location. Walking distance to Fenway Park which was a plus for me.

6/10

Pleasant

27 Jul 2026

Jeannie Marie

Room was really clean. The pillows were fluffy seeming at first, but within minutes they deflate into thin and uncomfortable ones. I needed three of them. When we checked in, we were excited about the lobby. It was vibrant and really well laid out. At the counter we checked in early because we paid to do so for one of our rooms. We asked the staff if our second room would be close or next to our checked in room when we checked into it later. He said it would close but not likely connected. That was fine. But it ended up being 6 floors below the original one. We were very disappointed and so were the kiddos. The pool was awesome and a very popular spot. We were bummed there wasn’t coffee in the lobby, but the cafe was ok.

8/10

Excellent

27 Jul 2026

James

Very nice hotel. Nice room. Great location. Only problem was Internet was lousy and impossible to log into without paying 12 bucks. Stupid place to choose to nickle and dime

10/10

Exceptional

27 Jul 2026

Norma

Yes the AC was ok and we didn’ use the bar

10/10

Exceptional

27 Jul 2026

Jeremy

Great place to stay

2/10

Poor

27 Jul 2026

james

The hotel overbooked and our room wasn't available on arrival. They didn't have enough bed capacity to fit our whole family. This is common practice apparently. Totally unacceptable and no adequate compensation offered as yet.

10/10

Exceptional

27 Jul 2026

Andrew

Very good. Lot of fun. Staff was great

10/10

Exceptional

26 Jul 2026

Donna

Everything thing was great loved the location

10/10

Exceptional

26 Jul 2026

JOSEPH

Five stat

10/10

Exceptional

25 Jul 2026

Sydney

Excellent property.

10/10

Exceptional

25 Jul 2026

John

Always a great experience staying at this property.

6/10

Pleasant

23 Jul 2026

Jantz

Construction banging at 8 am, wet paint on the walls in the hallway, painters tape in the room, empty soap and shampoo containers in the bathroom. Outlets with no power, shower head that wouldn’t change settings, and bathroom fan that was inoperable. Other than that it was a great way to spend nearly $800 when you add in the parking fees.

8/10

Excellent

23 Jul 2026

Bobbie

We as there for the USW conference. Our room was wonderful and the bathroom was great. So many windows and so much light. The IT guys for our conference were to notch. Fixed any issues we had right away. I do wish we had trash cans in the rooms and outside of the rooms for the conference. I could only find one in the bathroom. The rooms for the conference were extremely to cold. As a teacher I had multiple complaints about the room temperature and we had no way to fix it. We loved the fast elevator though. I would get a bagel each morning on the 2nd floor and that gentleman was always nice. I was NOT thrilled that we couldn't just get a cart to load for ourselves so I could take my time. We called down and asked. We did enjoy the mall being connected to the hotel. Was nice the day it was raining. For the foart time in a long time we had buffet dinner that was well seasoned and very good food.

10/10

Exceptional

22 Jul 2026

Imma

Great staff and clean rooms

8/10

Excellent

22 Jul 2026

Erin

10/10

Exceptional

22 Jul 2026

Jason

Amazing lobby. Clean, spacious rooms. Staff super helpful. Very convenient location with lots to do in walking distance. Mall, restaurants and grocery attached. Short walk to Newbury Street, Fenway, and more.

10/10

Exceptional

21 Jul 2026

Howard

Great stay

10/10

Exceptional

20 Jul 2026

Joel

Very nice hotel!! Great location!

Self

8/10

Excellent

20 Jul 2026

Geneviève

Nous avons passé un très beau séjour. L'hôtel est bien située, tout près de Fenway park. Petit bémol, le Wi-Fi est payant!

Family

10/10

Exceptional

20 Jul 2026

Alejandra

I had a great experience at this hotel. It’s very centrally located to tons of hotspots in Boston, making it easy to walk anywhere or catch a train/ Uber. The amenities were great as well— my only complaint is that there was not a microwave available for guests to use free of charge.

Friends_and_family Friends

10/10

Exceptional

20 Jul 2026

joseph

Staff, l9cation

10/10

Exceptional

20 Jul 2026

Cynthia

The staff at check in and check out were amazing and helpful. The parking with the valet was super easy and very reasonable. Will use this property again for any planned trips to Boston.

Family_with_children

8/10

Excellent

19 Jul 2026

Bobbie

Nice hotel, comfortable bed. Little pricey, and valet parking is just outrageous! I am Marriott member, but unless I book with them I don't get my rewards like wifi. Good to know, because I would sweat they are blockingy cell service to make you get the wifi. No thanks. We had dinner after baseball game. We ordered the ribeye wiu mushrooms and polenta. The food was good, expect the steak. We have had better at the roadhouse and outback. No flavor, not cooked medium rare at all. It was dry and flavorless, that cost way to much. I would NOT recommend trying it at all. I called for a cart, Ms unley you want them to load it they won't bring one... Well ok then. Never ever HAVE I HAD THAT ISSUE at any Marriott we have stayed at. We are perfectly capable of loading our own cart. Geesh. The used the text line to get our car.. have them 30 minutes. Came down NO CAR. They said did you call?? Um, NO the card said text when needed. Other than these issues the room was clean, the bed was nice and we only stayed one night. Not sure will return to this hotel next trip. Very disappointed, falls short of others we have stayed at. All and had to book two nights because they couldn't guarantee us an early check in, then they emailed me the day before and said it was available. Yeah ok, thank you for that.

Partner

10/10

Exceptional

19 Jul 2026

Reza

Staff were fantastic, went out of their way to help.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Tracey

Nice stay free wifi didn't work and not enough towels for number of people in the room but otherwise OK stay nice clean hotel and well situated.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Sharon

We loved the location of the property. We parked in the Dalton St. entrance of the Prudential Building parking gargage and the hotel is attached to the garage for $47 overnight. We didn't even have to go outside to get into the hotel lobby. The lobby is super large with comfortable seating options, a HUGE bar and very cozy restaurant with great food options. The staff is friendly and very helpful! We walked to Fenway Park in less than 15 minutes. GREAT PLACE TO STAY! Especially if you are going to a Red Sox game! Much less expensive than closer properties to the park and the walk is quick and easy! Our accessible room wasn't ready when we arrived at 11:00 so instead of leaving our luggage with the bell stand, they offered us a roomy SUITE that was ready for check in to give us more space! Beautiful room!!

Partner

6/10

Pleasant

18 Jul 2026

Megan

The elevators took forever. The room never got really cold with the AC. You could hear kids loudly in the hallway. Bathroom very small in the room. No fan in bathroom. Would be nice for privacy.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Karen

Great hotel in a great place, easy walking to great restaurants and top attractions. Highly recommend.

Partner

10/10

Exceptional

18 Jul 2026

Christy

This was a central great location between Fenwick Park and a lots of night life. Room was all you’d expect.

Family

8/10

Excellent

18 Jul 2026

Ashley

Great clean room. Bed was comfortable. Great location. Bar was awesome and food was amazing. We could hear everything in the room next door though.

Partner

10/10

Exceptional

16 Jul 2026

Brian

Great stay! Would definitely stay there again. Walking distance to Fenway and lots of dining options.

Partner

4/10

Poor

16 Jul 2026

Maureen

I booked and paid for a Club Level room with 2 double beds. I was told upon check in that they \"didn't have any left.\" I was given a \"regular\" room. The room was small and the beds were not double, they were full at best for 4 adults. There were not enough towels for 4. Guest services were called for more towels and that was the only nice thing about this stay, they came almost immediately.
We were told we still had club access - which we did, but when my husband and adult son went into the club, they were treated poorly and told that they were only serving wine and if they wanted beer they needed to go to the other bar. So, what exactly did I pay for? No club level room, the club was not accommodating, and the room was ridiculously small for 4 adults. For a Sherton, this was extremely disappointing. We stayed at a few other \"lower end\" places during our trip, and we all rated the Sheraton as the worst stay, we had.

Family

2/10

Poor

15 Jul 2026

Matthew

Horrible experience

10/10

Exceptional

14 Jul 2026

Kailey

Clean room, kind staff, beautiful hotel!

Family

10/10

Exceptional

13 Jul 2026

Christina

Best looking hotel EVER!

Partner

10/10

Exceptional

13 Jul 2026

Isabella

Good location, clean rooms, friendly staff

Partner

6/10

Pleasant

13 Jul 2026

Jennifer

Check in was beyond frustrating! Was hard to see beyond that! Rooms should be ready at check in time. If not, should be handled better. My daughter and I changed for an evening outing in the bathroom. It was frustrating. Other than this- standard Sheraton, well located.

Family

10/10

Exceptional

13 Jul 2026

Julianne

Amazing property! Lobby/restaurant was amazing and staff very helpful and accommodating. Only negative is I wish we could check in to our room earlier. We did not get in to our room until after 4pm. I had to check in with concierge twice as I did not receive a call when the room was ready like they told me, and I did not have time to get ready for my event that day.

10/10

Exceptional

13 Jul 2026

Pamela

We love the proximity of the property to the event we were going to that weekend and that it was also connected to the Prudential and Copley, please that was a nice bonus. Great restaurants surrounding the area, felt safe and the hotel was well kept and very friendly staff.

Family

10/10

Exceptional

13 Jul 2026

Peter

We enjoyed our stay. This was my 2nd time there. Just wish the parking was cheaper or free!

Family

10/10

Exceptional

13 Jul 2026

Mary

Room was a renovated everything was great

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Deloris

This property was a surprise and a delight to stay the July 4 holiday at. Great views of the river and close to plenty of things to do in Boston. The shopping center was great and the easy walking to Marriott for more things to see and do.

Partner

8/10

Excellent

12 Jul 2026

Logan

The pillows were very poor. No support at all. Also the TV didnt have the Fox network channel. They had Fox News and Fox Sports. But not the channel that the World Cup matches were being played on. And the hotel was advertising to the fans who came to Boston to watch the matches. Very odd choice. I also thought the restaurant food was ok, but it was very expensive. And the place to sit was exposed to the whole lobby. It felt like a table in a food court in the mall, not a standard hotel restaurant. If I am going to pay $50 for a lobster roll, I should at least get a little atmosphere. Beyond that, bed was ok. Room was nice. Location was great, and the AC worked well.

Family_with_children

10/10

Exceptional

12 Jul 2026

Angela

It was a beautiful hotel with a great view and location

Friends_and_family Family

2/10

Poor

09 Jul 2026

osman

Lousy support by reception staff.

Family_with_children

2/10

Poor

09 Jul 2026

Junjie

The room initially assigned to me had a broken air conditioning control panel, which was disappointing right after check-in. However, the manager responded quickly, apologized, and moved me to another room within a few minutes. I appreciated the prompt recovery, but the first room should not have been assigned to a guest in that condition.

Family

10/10

Exceptional

08 Jul 2026

Ryan

Clean room and an amazing location. Wonderful staff

Friends

10/10

Exceptional

08 Jul 2026

Nicola

Hotel was spotless. Everything was recently updated, looking great. Elevators, escalators all working. Service was outstanding. Food was delicious- go for the breakfast included as you can order off the menu up to $44 per head which gets you quite a bit of well prepared food of your choice. Cannot wait to return!

Family

10/10

Exceptional

08 Jul 2026

Joseph

I enjoy coming to Back Bay Area and staying at the Sheraton. Having Old Town Trolly Tours meeting across the street was always a help - note: they changed their route so there is not one loop but three separate loops (I miss the old loop). We had a river view so we could see the fireworks from our room. Walking to the start of the Freedom Trail is about 1.2 miles - totally worth it.
Places to eat close to hotel:
1. Eataly.
2. Fanagle bagel.
3. Crazy Good Kitchen
4. North Street Grlll for brunch/breakfast (best of the 4) - this is a long walk. Take an Uber one way (probably there so you can work off your oversized breskfast). Get the award winning Bourbon French Toast (my wife liked it so much we went back the next day before leaving for home). I had the chicken and waffles and a crab omelet.

Lots of places we ate at around Boston, but these were our top picks this trip. Eataly is great even to pick up stuff for lunch - it’s a market and several Resteraunts.

Pool opens at 5 AM (and exercise areas). I was able to swim a mile before we headed out for the day. It’s about 18 yards long.

We took Carmel Limo service to the Sheraton and Airport. We noticed a bus for $3 round trip was available - will do that next time. Uber was about the same as Carmel, but Uber you can see your car plus Carmel charges 8.75 for tolls and fees on top of what you pay.

Great place to stay. Highly recommend it. God willing we will be back. Everyone was friendly.

Partner

10/10

Exceptional

07 Jul 2026

Kelly

Great.

Family_with_children

8/10

Excellent

07 Jul 2026

Crystal

Room is vey clean and well stocked but it was smaller than expected. Easy parking with a valet or you can self park for less money. Excellent location, close to everything in Boston.

Friends_and_family Friends

10/10

Exceptional

06 Jul 2026

Salome

❤️

10/10

Exceptional

06 Jul 2026

THOMAS

DOWNSTAIRS BAR WAS EXCELLENT, BUT CLOSED WAY TOO EARLY. NEED TO SET TV'S ON CLOSED CAPTIONS ALWAYS SO CLIENTELE AND BAR STAFF CAN CONVERSE UNINTERRUPTED!

Self

8/10

Excellent

06 Jul 2026

Brooke

Self parking was convenient. The room was nice.

10/10

Exceptional

06 Jul 2026

MaryEllen

Amazing gym, location, rooms!

Family

10/10

Exceptional

05 Jul 2026

Clelia

Centrally located in Boston. Great hotel and services

Family_with_children

8/10

Excellent

05 Jul 2026

Maggie

Bartender was overworked as he said so we left and didn’t stay to have dinner

Family

10/10

Exceptional

05 Jul 2026

Hiwot

We love our stay the pool was amazing

Family_with_children

10/10

Exceptional

05 Jul 2026

Elena

Great stay, location and amenities

Family_with_children

2/10

Poor

05 Jul 2026

osman

Terrible experience at checkin. Staff were told helpful and simply did not care. Told me to sort it out myself even though it was an issue between Expedia and Sheraton. Once I got through to Expedia (also horrible experience) got sorted. Won’t stay with them again.

Family_with_children

10/10

Exceptional

05 Jul 2026

Emely

Everything was good

Partner

10/10

Exceptional

03 Jul 2026

Melissa

Perfect location! Hotel staff and amenities were wonderful.

Family

10/10

Exceptional

03 Jul 2026

Joseph E

One of the front desk gals was extremely helpful, thank you!

Self

6/10

Pleasant

02 Jul 2026

Felix

The property is old. And just received a refresh that makes it look like it's in the 90's. Hallways, elevators and any other area outside of your room feels like there is no AC and balmy. Careful with the connected handicap rooms which have a door to the next room and every noise carries. On the positive, the pool and Gym are very nice. The hotel is in the middle of Back bay and next to the Prudential and this offers a lot of convenience. AC in the rooms are put in set mode and you have to change to view real temperature which was about 10 dg off. If you like 70's you'll be fine. Lastly see if you get a view. If not you'll just be facing other buildings.

10/10

Exceptional

02 Jul 2026

Carlota

1 feedback, there was the painters' tape in our room.
But overall, the stay was great. The location was accessible to shops and restaurants.

Family_with_children

8/10

Excellent

30 Jun 2026

Sun

The beds were comfortable and slept well. The breakfast for two -paid $40 at time of booking the hotel was actually $78 in value at hotel lobby restaurant Henderson - the server helped us navigate our orders so it won't go over $78 in grand total. I was thankful for that. BUT the quality of the food at that restaurant was really bad - I couldn't help but talking to the manager about it. Hope they improve the quality - there were so many tourists visiting from all over the world due to FIFA world cup and I don't want them to have bad breakfast food memory.

Partner

4/10

Poor

29 Jun 2026

JUAN

No vale las pena prepagar el desayuno. Hay muy pocas opciones y si pagas lo que consumes saldria en mitad de precio o menos. Demasiado caro para lo poco que ofrece. Todos los servicios son caros, sin embargo son deficientes. No es un hotel familiar y no vale la pena para estancias largas. Los servicios esenciales por lo que se paga ese precio, no lo proporciona. No aspiran las habitaciones. Mi hija se corto el pie con un pedazo de vidrio que estaba en la alfombra.

Family_with_children

4/10

Poor

29 Jun 2026

Nancy

We loved our stay, but when we checked in at 6:00 pm only 1 of our junior suites was ready. The other had not been cleaned, yet. Normally this wouldn’t be an issue, but we were traveling with 2 small children and they definitely needed to get situated. We waited for a text saying the 2nd room was ready, but after 30 minutes of waiting, nothing. My husband finally went to the desk and got the key. Wish we would have received some sort of compensation for this delay especially since we had booked the 2 rooms in May.

Family_with_children

10/10

Exceptional

29 Jun 2026

Maria

Loved it. Luxurious.

10/10

Exceptional

29 Jun 2026

Shushaunna

Great stay

Business

10/10

Exceptional

28 Jun 2026

Jim

great staff. Our room was not ready upon arrival at 5 pm. However, the young woman at the front desk made everything better and could not have been nicer.

Also the food at the bar in the lobby was much better than I expected. Quite good

Family

10/10

Exceptional

28 Jun 2026

Yauhen

Inside it’s looks way better then outside :))) completely renovated

10/10

Exceptional

27 Jun 2026

Taya

Beautiful place!
Clean, new, great location

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Elizabeth

Excellent hotel; exceptional service

Family_with_children

10/10

Exceptional

26 Jun 2026

Dan

This was a great stay, it was easy, everything within walking distance! Would highly recommend!

Partner

10/10

Exceptional

24 Jun 2026

Angela

Great location

Partner

10/10

Exceptional

24 Jun 2026

Beth

Beautiful and

10/10

Exceptional

22 Jun 2026

Nancy

Perfect location for our evening. Beds super comfortable. Very clean and a very friendly vibe.

Partner

10/10

Exceptional

22 Jun 2026

Michael

Overall 100%

6/10

Pleasant

20 Jun 2026

Paul

My only real complaint is that the room I was in was an adjoining room. The door was paper thin and it was if the people in the next room were at the foot of my bed.
The location of hotel was prime and front desk staff exceptional. Highly recommend but avoid an adjoining room if not needed.

Self

10/10

Exceptional

19 Jun 2026

Christopher

Very clean and nice hotel with a huge lobby and nice bar to hang out. The mall is next door, Fenway Park is a short walk, and the Trolley stops right across the street for citywide tours.

Self

6/10

Pleasant

19 Jun 2026

Barbara

The room was pleasant, the staff friendly and helpful, but to nickle and dime by charging extra for use of the hotel internet was totally unacceptable.

10/10

Exceptional

19 Jun 2026

Jesse

Great location, centrally located in Boston with Fenway park in walking distance a long with many great restaurants.

Partner

10/10

Exceptional

19 Jun 2026

Marcos

Nice place to stay.

10/10