Name: Copley Square Hotel
Address: 47 Huntington Avenue at Exeter, Boston, 02116, US

2/10

Poor

02 Aug 2026

carol

No clean dirt and mold in the bathroom, elevator is not up to date makes clashing noises and drops heavy

8/10

Excellent

02 Aug 2026

Eric

This was our second stay at Copley Square Hotel. It's older and quirky, but always has a really competitive price. The location is great. It's close to the Back Bay T stop, Copley Square Mall, Boylston St., and Newberry Street. It's not difficult to get anywhere from this location. My only real gripe is the coffee. There are machines in the rooms. There's a coffee machine off the lobby, but it makes weak coffee. There are plenty of coffee shops nearby, but I need a good cup in the room to start my day.

6/10

Pleasant

02 Aug 2026

Ferdinand

The hotel is a beautiful historic building (built in 1891), in a fantastic location and lots of charm.
The rooms are above average in size.

Unfortunately the hotel management does not follow the abc of hoteliering; basics are not in place and it leaves one with a feeling of disappointment. The staff is excellent and try their best.

My first room was not fit for accommodation. Ben the receptionist did his best and had me moved to another room the next day.
There is limited power points in the rooms, often not accessible. There is no charging points next to the bed. AC is noisy. There is no coffee station in the rooms. Water pressure is inconsistent to the extent that the first room hardly had any. The rooms are dark due to block out blinds that cannot be lifted. The mattress is worn out on the one side. Turns on pillow cases and the bedding comes apart while you sleep (its just sheets layer, and the duvet not placed in a cover). The bathroom extractor does not work.

While many of these things would go unnoticed or overseen in isolation, there is just too many of the basics that is not managed well. It is one of the worst hotels I have stayed at, and will hardly give it 2 stars based on my 4 nights stay.

The manager Edward seems to respond to all reviews, I hope he is as prompt to respond with a proper remedial plan, otherwise the old lady he is managing will not remain open for much longer.

8/10

Excellent

02 Aug 2026

Cari

Found hair in the tub the morning after we checked in, and the towels smelled musty and used. Called front desk, they said someone would be up immediately to take care of it. That was at 9am, room wasn’t serviced until 3. Friendly staff, great location, cool building, but would not stay there again because of the gross bathroom.

10/10

Exceptional

01 Aug 2026

Laura

Na

6/10

Pleasant

31 Jul 2026

Marisa

It was okay. Likely wouldn’t stay there again.

6/10

Pleasant

31 Jul 2026

John

The room was clean. All the basic amenities were available and helpful. Our bedroom was a bit too small and there's not enough lighting. Location is great, though!

10/10

Exceptional

31 Jul 2026

Kazi

Great experience staying here! We were able to check-in early (around 1:45/2pm) and check-out late (12pm instead of 11am). Also this hotel is very conveniently located.

10/10

Exceptional

30 Jul 2026

David

Great locstion, close to Boylston & Newbury Streets.

10/10

Exceptional

30 Jul 2026

Ada

front desk is always so helpful and friendly! The hotel is in a perfect area to walk around.

10/10

Exceptional

30 Jul 2026

Rachel

Great location. Friendly staff. Comfortable bed.

10/10

Exceptional

29 Jul 2026

Irene

Despite all the poor reviews, I decided to give it a chance. I am glad I did. My room was spacious and clean. I had hot water in my shower. And my AC also worked. It wouldn't go below 70 F. But I prefer it that way. The room was quiet. And the cleaning ladies were super attentive. There is a cute restraunt/bar downstair. They serve breakfast starting at 8 am. And Lunch and dinner as well. They open their french doors. And becomes an outside patio at night. Would stay here again for sure!

8/10

Excellent

29 Jul 2026

Luciette

It’s a lovely hotel close to Newbery street shopping and restaurants. Location is the best, room was clean and spacious. The hotel is on the older side, has some charm. Would stay here again.

8/10

Excellent

28 Jul 2026

Jessica

Close to everything, walking distance to a lot of historical places. Uber isn’t far for other places. Great Location and staff was so friendly and helpful.

8/10

Excellent

28 Jul 2026

Jenifer

The check-in process was very easy, and the hotel was simple to navigate; it was clean and bright. It didn’t feel scary walking through by myself. The room was clean, and they kept it very tidy with every clean. Some issues: the bathroom door would get stuck if you closed it all the way. I would have to shove it open. On my last day, I came back to my hotel to it being very cold. Which wasn’t an issue usually ‘cause I can just turn the temperature up (it was on AUTO) and turn off the fan. However, the AC kept blasting for the next couple of hours. Eventually I slept through it, but by morning, the room was about 6° colder than it was before. It didn’t seem as if turned off at all. Then it might’ve just been my neighbors, but it was quite loud some days late into the night. I enjoyed my stay, and liked it being in the center of the city. Easy to get to and close to major transits. The staff were kind and helpful. Most of all, it felt safe. So, thank you for a great stay!

8/10

Excellent

26 Jul 2026

Erika

Hôtel très bien situé près du métro, Fenway Park et Boston Commun!

Hotel est propre et les chambres assez grande

10/10

Exceptional

26 Jul 2026

Lisa

Great hotel for the price. Wasn’t expecting much, but exceeded our expectations. Very clean hotel with friendly staff. Hotel is located in a fabulous area and is within walking distance to many shops and restaurants. Would highly recommend this hotel:)

10/10

Exceptional

26 Jul 2026

terrylyne

Booking a hotel is always a big decision for us. We always want the best location for a good price. This hotel was exactly what we wanted. Walking distance from everything we wanted for this trip. It is located right in the middle of everything. Subway station easily accessible from the hotel for the places that were a little farther away. Rooms are a little bit small but we had enough space for the both of us.

10/10

Exceptional

26 Jul 2026

Abdullah

lovely stay!

4/10

Poor

26 Jul 2026

gerald

Room was filthy

10/10

Exceptional

25 Jul 2026

Catherine

Best sheets ever! Restaurant was closed Saturday for private party, it would have been nice if they could have posted it the day before as we went yo get breakfast before checking out and they were closed.

8/10

Excellent

25 Jul 2026

Claudette

Had a good stay. Great location and helpful staff.

4/10

Poor

24 Jul 2026

Sarie

N

10/10

Exceptional

22 Jul 2026

Sebastian Andres

Good price to value

Partner

8/10

Excellent

22 Jul 2026

Corinthian

The hotel is close to everything. Staff was nice. They weren't as cheerful as SpongeBob, but they did their job. Our room was clean. Even when I got up in the middle of the night to use the bathroom I did NOT see anything scurry away when I turned the lights on (huge fear of mine...LOL). Got a room with just one Queen bed for my hubby and I, and while it was small, it was perfect. We were out and about during most of the day anyway.
I used the fitness center and it was clean and sufficient; no bells and whistles but I got on the elliptical type machine and worked with a few free weights. I will say if more than 3 people were in there it would totally feel crowded. But I went in midday (while my hubby napped) and it was empty.
OMG! I can't forget to tell you about the newer elevator - it works...eventually. Don't be scared. Take a deep breath. Count to 10. And press the floor # or letter again. If nothing happens repeat. Also there's like a 5 second delay before the door opens on the G floor. If all that freaks you out, just try to wait for the small cute original older elevator - never had any issues.
Overall, I'd stay there again, but not with someone who is snooty. They'll complain the whole time about dumb stuff like no microwave in the room (there is a fridge) and ruin your trip.

10/10

Exceptional

22 Jul 2026

Lorenzo Enrique

Enjoyed my stay!!

Partner

8/10

Excellent

21 Jul 2026

Mark

Great location for time in Boston. Easy walk to Fenway, museums, concert venues and restaurants. The staff was very friendly, helpful and professional. The rooms are small but clean and well appointed.

Friends

10/10

Exceptional

21 Jul 2026

Renee

Location, location, location! Excellent and courteous staff.

8/10

Excellent

21 Jul 2026

L Michael

Room was clean and in well maintained, Great location, and great experience overall

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Lisa

The bed/mattress were awful. So uncomfortable. Would not stay here again because the bed was not comfortable.

Partner

4/10

Poor

20 Jul 2026

Rachit

They didn’t inform us that there is no parking at the hotel. Paid $40 a night to park car as couldn’t find street parking. There was no breakfast included either which they didn’t inform us too. So it turned out to be quite expensive in the end for us.

Partner

8/10

Excellent

20 Jul 2026

Ellen

It is an older, quirky, no frills place but the location can’t be beat!

Partner

4/10

Poor

20 Jul 2026

John

The room smelled a little moldy. The tub didn’t drain. It was convenient, but not very nice experience.

10/10

Exceptional

19 Jul 2026

Denise

This is a great location and an adorable hotel. The staff was so friendly and helpful. Loved it!!

Friends

10/10

Exceptional

19 Jul 2026

Grace

The hotel staff are so incredibly helpful and kind. Their luggage storage was a total lifesaver while making the most of my travel days. The room was so charming and well decorated and so clean. I walked everywhere in the city no problem as it is very centrally located. Fantastic hotel!

Self

8/10

Excellent

19 Jul 2026

John

A nice and clean, but small room that had a great view of the city streets. The elevators can be a little unreliable at times, but the property overall was pretty well maintained.

Business

10/10

Exceptional

18 Jul 2026

PAUL

The beds were comfortable and the pillows were just the way I like them.

Family_with_children

4/10

Poor

18 Jul 2026

Amy

The room was very small for the price. Shower dripped and had a mildew around the drain. When we booked it continental breakfast was included but not offered any more. There were gnats in the bathroom. Also we were not aware of the bar in the lobby that played loud music until 2 am. The night manager did give us complimentary ear plugs.

Partner

8/10

Excellent

17 Jul 2026

Wenjuan

When I asked room cleaner lady to have a bottle of water while she was cleaning another room’s bathroom with dirty wet gloves, she used same wet dirty gloves hand to gave a bottle of water to me, it was disgusted. So I went think this needs to be trained well

Family

6/10

Pleasant

17 Jul 2026

suzanne

First floor room. Traffic noise. Hall noise. Gym very small- really only 2 people at a time

Self

10/10

Exceptional

16 Jul 2026

Kavit

Great location

Self

6/10

Pleasant

16 Jul 2026

Grace

When we arrived the lobby smelled pretty bad, but the smell went away by the next day. The rooms were nice, but much smaller than the pictures make it seem. Some of the vending machines didn’t work. That being said, you can’t beat the location and the room was very clean.

Partner

4/10

Poor

16 Jul 2026

Oktay

Hello,
I mistakenly booked an ADA room. It was a disappointing experience. The room has no table, chair or closet. The room was in the 2st floor next to loading dock. Hotel staff started to unload items at 6am. It was an uncomfortable experience.

Self

10/10

Exceptional

16 Jul 2026

Rebecca

One of our favorite places to stay in Boston! Close to everything! Newbury Street, TD Garden, Beacon Hill, Boston Commons. Looking forward to our next stay!

Family

10/10

Exceptional

15 Jul 2026

Stephanie

Great location. Friendly staff. Accessible to easy food, shopping and sights.

Family_with_children

10/10

Exceptional

14 Jul 2026

Heidi

The room was comfortable with nice updates. It was quiet and the bed was very nice.

Partner

2/10

Poor

14 Jul 2026

Eriona

The sink got clogged and they sent maintenance guy to fix it. He was unable to fix and instead placed a sign that sink could not be used and left the bathroom filthy with no where to wash hands or brush teeth. Was instructed by staff to use shower for brushing teeth and washing hands and couldn't get another room because they were full. Absolutely horrible experience. Would not recommend this place to anyone. They didn’t even try to make it right.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

David

great place to stay in boston!

Self

10/10

Exceptional

13 Jul 2026

Denasia

The room was super clean and the staff were very sweet and friendly definitely will be back!

Friends

10/10

Exceptional

12 Jul 2026

Julianne

The room was clean and everything worked the way it should. Convenient location.

Self

6/10

Pleasant

12 Jul 2026

Marcela

Rooms are worn down and not so clean. The location is ideal.

Family_with_children

10/10

Exceptional

12 Jul 2026

Eileen

Super convenient location

10/10

Exceptional

12 Jul 2026

Dinah

Stayed here a couple times. Great location, exceptional staff.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Denise

We were left two bottled waters in the room for two people staying three nights. It would be nice if the hotel replaced those waters daily in the room. We liked the unlimited coffee in the lobby self-serve area but would suggest they include real milk or cream in the refrigerator in the self-serve area. Hotel is quite charming and while one of the oldest in Boston, very up to date and well maintained!

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Gary

Great location. We were able to walk everywhere. Metro stations were nearby. The coffee in the \"guest kitchen\" was pretty bad. Would have preferred a coffee maker or even an electric kettle in the room. The room did have a really nice refrigerator. The bathroom was very small but adequate. Shower and water temp was good. Housekeeping staff was very friendly. The front desk was kind of apathetic. That being said the hotel checked all the boxes and I would stay there again.

10/10

Exceptional

11 Jul 2026

Brady

Very nice!

Partner

8/10

Excellent

11 Jul 2026

James

always a comfortable adequate stay-been staying here over 50 years!

Self

10/10

Exceptional

10 Jul 2026

Rebecca

Clean room and front desk staff were friendly.

Family

8/10

Excellent

10 Jul 2026

Lisa

The room was small, but the layout was functional. The mini fridge w/ freezer was nice.

Partner

6/10

Pleasant

10 Jul 2026

Tomislav

Great location

6/10

Pleasant

10 Jul 2026

Niraya

Average stay

Partner

8/10

Excellent

09 Jul 2026

Sabrina

The hotel is in a fantastic location. Secure and with everything you might need within walking distance. It's a classic in the city, perfectly preserved. Staff were super friendly and helpful, and all areas were always clean. My only suggestion is that the shower could be better. Taking a shower was quite a challenge. I would definitely come back.

Family_with_children

10/10

Exceptional

08 Jul 2026

Adam

It was a quick trip to Boston to meet friends. The hotel is conveniently located in a nice part of town with quick access to the T. Great staff and a comfortable room!

Partner

10/10

Exceptional

07 Jul 2026

Cheryl

Great location near historic Copley Square & shopping. Staff could have been a bit more knowledgeable about some local shopping, but were all very pleasant. An ice & cold water machine in kitchen room would’ve been great

Partner

8/10

Excellent

06 Jul 2026

Nicole

Cute hotel and in a great location. The staff were nice not very helpful but still polite. My room was so lovely. I didn’t have a view but I still had a nice room.

Self

10/10

Exceptional

06 Jul 2026

David

Excellent location with supermarket next door, dining and shopping and transit steps away. Walking distance to everything in Boston. Spacious room, comfortable bed, attractive decor, nice view and reasonable price.

Partner

10/10

Exceptional

05 Jul 2026

Matthew

As a native Bostonian. I knew this location was very central for traveling into town via Amtrak, as it's an easy 5 minute walk from Back Bay Station. It is also a short 4 or 5 minute walk to the MBTA Green Line Copley stop. Very convenient for anybody in town for touring the city, with Boylston Street one block away for food options etc.

Self

8/10

Excellent

05 Jul 2026

Robin

Clean, well air conditioned room in midst of heat wave. Few amenities, slow elevator, valet service very poor. For the price, it’s all fine.

Family

10/10

Exceptional

04 Jul 2026

Judy

This is a lovely boutique hotel in a prime location, easily accessible to many landmarks and the Copley Station. The rooms are comfortable and clean. We would definitely stay here again!

Partner

8/10

Excellent

03 Jul 2026

Ken

Great option; not the most expensive or cheapest. Room are small but luxe.
Good AC.

Partner

6/10

Pleasant

03 Jul 2026

Peter

.

Family

10/10

Exceptional

01 Jul 2026

Jane Blake

Staff was especially friendly and helpful.

Friends

6/10

Pleasant

30 Jun 2026

Ariel D.

A very average hotel. Nothing wrong just not remarkable.

Self

8/10

Excellent

30 Jun 2026

Bridget

It was a great location. The bathroom was small with no area for your toiletries. However, the bed was comfortable and the room was clean. The elevators were slow.

Partner

10/10

Exceptional

30 Jun 2026

Moylene

Great clean hotel in an amazing location. Within walking distance to Boston Commons, train stations, shopping and entertainment. The room was clean and check in was super easy. The staff were friendly and efficient. Would highly recommend.

Family_with_children

10/10

Exceptional

29 Jun 2026

Laurel

I really liked coffee/tea was available 24/7

Partner

10/10

Exceptional

29 Jun 2026

Erica

A smaller hotel amongst the bigger chains. Train is close by, but everything is walkable.

Partner

10/10

Exceptional

29 Jun 2026

Starlet

Great restaurant connected to the hotel as well! The room was also very clean!

Partner

4/10

Poor

29 Jun 2026

Catherine

There was

4/10

Poor

28 Jun 2026

Robert

Our room was outdated, minimally equipped, and exorbitantly priced at $500 a night. Many rooms at the hotel have bathtubs and because of a knee injury I requested a room with a walk-in shower. Instead of a modern, glass-enclosed shower stall, we got a hand-held sprayer, a fold-down seat, a shower curtain and a floor drain. The sink had no counter space and a tiny glass shelf. The hotel did not provide any typical courtesy items like a shower cap, cotton swabs, sewing kit, etc. The floor between the bathroom and the bed was noticeably uneven.The motorized window shades did not operate properly: the one on the large middle window did not move at all, while the shades on the two smaller side windows raised unevenly and then could not be lowered again. One of the blackout curtains could not be pulled open. The room had a tiny desk and chair, but no place to sit and read. On the positive side, it was in a great location, clean and a decent size. Bottom line: We travel to Boston often but will not stay at the Copley Square Hotel ever again.

Partner

6/10

Pleasant

27 Jun 2026

Beverley

Overall stay was good would probably been better if it wasn’t around the FiFa World Cup

Family_with_children

8/10

Excellent

26 Jun 2026

Peter Herman

Good location, small, but nice rooms.
Helpful staff.
Need bettet pillows for sleeping, they were terrible and caused low sleeping quality unfortunately. Bedlinen and towels was comfy and soft though.

10/10

Exceptional

25 Jun 2026

James

Very helpful desk staff. Clean but small room (more \"cozy\" than I'm used to). Good location; relatively easy to find for an out-of-towner. Because I was leaving early, I was unable to sample the continental breakfast.

Self

10/10

Exceptional

25 Jun 2026

Heidi

The room was small and didn’t have a coffee pot but was immaculately clean and had the cutest vintage (looking) mini fridge. The WiFi worked great in my room despite being on the 4th floor. The staff was eager to answer questions and is knowledgeable about the area. The attached bar/restaurant is a comfortable environment to enjoy a coffee or a cocktail. The bartenders were top notch in character and skill. Definitely a ‘stay again’ kind of place- unassuming and perfectly located.

Self

6/10

Pleasant

23 Jun 2026

Scheree

The staff was unfriendly and the rooms were not as clean as advertised. The property looked more run down than anticipated.

Family

8/10

Excellent

23 Jun 2026

Cheryl

The staff is very friendly & helpful.
What needs a refresh is are the elevators.
Fresh paint,& new floor mats.

Self

8/10

Excellent

22 Jun 2026

Min

No comment

Family

6/10

Pleasant

22 Jun 2026

Terri

We had a large room (King Suite) on the second floor for 4 nights. It was pretty noisy on Saturday night - all night. Housekeeping service was spotty ... good for 2 of the 3 days. Terrible coffee in the common area and no coffee maker in the room. (In room coffee machine for a King Suite isn't a big ask.) We didn't try the bar. Great location.

Partner

10/10

Exceptional

22 Jun 2026

Charles

Location

10/10

Exceptional

21 Jun 2026

John M

Great location and the hotel was attractive with super value for it's location at Back Bay.

Partner

6/10

Pleasant

21 Jun 2026

Robert

The property was dated.
And my room add the smell of tobacco.

Friends

6/10

Pleasant

20 Jun 2026

JORGE

Cheap and convenient

Self

10/10

Exceptional

20 Jun 2026

Nikki Makridis

Everyone on the staff was wonderful to interact with, with one exception. I want to highlight that every other team member we encountered was friendly, welcoming, and truly helped make our stay enjoyable.
The only negative experience happened early on the morning we checked out. Our flight was very early, so we were coming and going around 4:00 a.m. to get our car, get our luggage, check out, and leave. The main automatic sliding doors were turned off and had to be manually opened/closed, and when my husband tried to use them, the staff member at the desk told us there was another exit on the side and that we were never actually locked in. She seemed frustrated by having to assist us and, under her breath, commented that she wasn't going to get anything done because she kept having to lock and unlock the door. We felt her tone was unnecessarily annoyed, especially given that we were simply trying to leave for an early flight and the main doors were turned off.
Aside from that interaction, we thoroughly enjoyed our stay. Our room was fantastic and had an amazing view of the city. The location was excellent; we were able to easily take a Duck Tour since the pickup location was right down the street, and the nearby bike rentals were very convenient. We also loved Jaho Coffee, which was just a short walk away.
Overall, we had a great experience and would absolutely stay at this hotel again on our next trip to Boston.

Partner

10/10

Exceptional

19 Jun 2026

Keith

Good clean accommodations…the cozy room is as advertised but knew what I was getting myself into…overall good stay

Partner

8/10

Excellent

19 Jun 2026

Sarah

Parking was great very efficient and our room was very clean!!

Partner

10/10

Exceptional

19 Jun 2026

Thanvarat

Perfect

Partner

8/10

Excellent

18 Jun 2026

Janemarie

Nicely updated hotel . Front staff was helpful. Our room was nice and quiet. Very convenient to restaurants etc
They do offer free coffee but it was not good and down the hall in a little kitchen area that was not very comfortable.
Housekeeping woke us up before 9 am to clean the room even though we were checking out that day.

Partner

10/10

Exceptional

17 Jun 2026

Austin

Had a great stay at the Copley. Central location in Back Bay. Friendly staff, smooth valet service and good accommodations. I’ll also point out they let us check in early and checkout late, which was very helpful for our travel schedule. Would stay again!

Partner

10/10

Exceptional

17 Jun 2026

Howard

Solid choice for the Copley, Back Bay Area. Walking distance to shopping and restaurants. Smaller more quaint hotel than large convention options.

Partner

2/10

Poor

16 Jun 2026

Melissa

Very disappointed with our stay here. My boyfriend had items stolen at this hotel. We stayed here memorial day weekend. During our stay, we had 2 different reservations at this same hotel. We had checked out of the first room after 2 days, and checked into a different room (bigger and with a view) for our last night. While moving things out of the first room, my boyfriend forgot some clothing in a drawer. It was name brand items like pants, shirts, Nike, Skims, etc. When we checked into the new room, we realized his clothes were left in the drawer in the previous room and immediately notified the front desk. They supposedly checked the lost and found, housekeeping storage, went back to check the same room, yet claim to have not found anything. We suspect housekeeping stole all the clothing that was left behind. The manager supposedly contacted housekeeping to ask them, and they claim nothing was ever found or turned in. It was the exact same day... how could all those items have vanished into thin air? They claim no items were found in the room that was cleaned that same day by housekeeping... From the time we left the first room to check into the second room, it had only been a matter of hours. How would they not have the clothes if housekeeping had already cleaned the first room... only a few hours had passed, where could all the clothes had disappeared ??
Very disappointed with how the front desk and management treated this poor experience. I don't recommend this hotel.

Partner